1057 Hospitality jobs in Northamptonshire

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide detailed information about catering packages, menu options, and event services.
• Assist customers with booking reservations, managing inquiries, and processing orders.
• Troubleshoot and resolve customer issues, complaints, and concerns efficiently and empathetically.
• Upsell additional services and products where appropriate, based on customer needs.
• Maintain accurate customer records and interaction logs in the CRM system.
• Collaborate with internal teams (e.g., event planners, kitchen staff) to ensure seamless service delivery.
• Gather customer feedback and report on common issues or trends to management.
• Adhere to company policies and procedures to ensure consistent service quality.
• Contribute to team goals and objectives, striving for excellent customer satisfaction ratings.
• Handle administrative tasks related to customer accounts and bookings.
• Proactively identify opportunities to improve the customer journey and service offerings.

• Previous experience in customer service, hospitality, or a related field is highly desirable.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving abilities and a calm, patient demeanor.
• Proficiency in using computer systems, CRM software, and standard office applications.
• Ability to work independently and manage time effectively in a remote setting.
• A dedicated home office setup with a reliable high-speed internet connection and a quiet workspace.
• Comfortable making and receiving phone calls and engaging in written communication.
• A proactive approach to learning about our services and products.
• Ability to work flexible hours, potentially including evenings and weekends, as required by business needs.
• A genuine passion for providing outstanding customer service.

Do you enjoy meeting new people and working as part of a team?

Berry Recruitment are looking for people to join our Catering and Hospitality team! We are currently working closely with a number of fantastic clients at stadiums, racecourses, wedding venues, conference centres, hotels and various other catering and hospitality venues who are seeking experienced event staff.

This opportunity is to work at some fantastic venues around the UK at major sports events, hospitality events and large scale conferences in various locations.

The working hours and locations vary week to week depending on the events and activities. The work is varied and you can choose the shifts you do each week to fit in with your life via our app- Berry Recruitment Jobs.

This role will involve:

• Front of House shifts where you could be: Bar-tending - preparing and serving drinks in busy bar environments. You will be using tills and cleaning the bar areas too. You could also be Plate Waiting- (taking food orders, serving food and drinks and clearing correctly)
• Back of House shifts where you could be helping in a kitchen, cellar or specific area as a porter.
• Demonstrating amazing customer service.
• Working as part of a team.
• Working under pressure in busy environments but at incredible, sometimes once in a lifetime events within a 2 hour radius of Northampton.
• Potentially long shifts standing up.

We are looking for staff who are:

• Over 18.
• Enthusiastic.
• Well presented.
• Have great communication skills.
• Reliable.
• Have worked in a catering and hospitality setting previously.

Benefits

• Flexible work
• Free Training
• Weekly Pay
• Higher pay for drivers with own transport

If you are interested being part of our team who work at some of the UK's greatest events please download the "Berry Recruitment Jobs" App to start the registration process, select "Catering and Hospitality" and "Northampton Branch".

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

Do you enjoy meeting new people and working as part of a team?

Berry Recruitment are looking for people to join our Catering and Hospitality team! We are currently working closely with a number of fantastic clients at stadiums, racecourses, wedding venues, conference centres, hotels and various other catering and hospitality venues who are seeking experienced event staff.

This opportunity is to work at some fantastic venues around the UK at major sports events, hospitality events and large scale conferences in various locations.

The working hours and locations vary week to week depending on the events and activities. The work is varied and you can choose the shifts you do each week to fit in with your life via our app- Berry Recruitment Jobs.

This role will involve:

• Front of House shifts where you could be: Bar-tending - preparing and serving drinks in busy bar environments. You will be using tills and cleaning the bar areas too. You could also be Plate Waiting- (taking food orders, serving food and drinks and clearing correctly)
• Back of House shifts where you could be helping in a kitchen, cellar or specific area as a porter.
• Demonstrating amazing customer service.
• Working as part of a team.
• Working under pressure in busy environments but at incredible, sometimes once in a lifetime events within a 2 hour radius of Northampton.
• Potentially long shifts standing up.

We are looking for staff who are:

• Over 18.
• Enthusiastic.
• Well presented.
• Have great communication skills.
• Reliable.
• Have worked in a catering and hospitality setting previously.

Benefits

• Flexible work
• Free Training
• Weekly Pay
• Higher pay for drivers with own transport

If you are interested being part of our team who work at some of the UK's greatest events please download the "Berry Recruitment Jobs" App to start the registration process, select "Catering and Hospitality" and "Northampton Branch".

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

• Developing and implementing comprehensive operational strategies to enhance guest satisfaction, service quality, and operational efficiency across the group's properties.
• Conducting in-depth market research and competitive analysis to identify emerging trends, opportunities, and potential threats.
• Analyzing financial performance data, guest feedback, and operational metrics to inform strategic decision-making.
• Collaborating with regional and property-level management teams to translate strategies into actionable plans and ensure successful execution.
• Designing and refining service standards, operational protocols, and best practices for all hospitality functions, including F&B, accommodation, and events.
• Evaluating and recommending new technologies and digital solutions to improve operational effectiveness and guest engagement.
• Developing training programs and resources to support the implementation of new strategies and maintain high service standards.
• Leading cross-functional project teams to drive strategic initiatives, such as service innovation, sustainability programs, or market expansion.
• Monitoring the competitive landscape and adapting strategies to maintain market leadership and competitive advantage.
• Preparing and presenting strategic proposals, performance reports, and insights to senior leadership.

• Master's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 8 years of progressive experience in hospitality operations, strategy development, or a senior management role within the industry.
• Demonstrated success in developing and implementing successful operational strategies in a multi-site or global environment.
• Strong understanding of financial management, revenue management, and key performance indicators (KPIs) within the hospitality sector.
• Excellent analytical, research, and problem-solving skills, with a keen ability to interpret complex data.
• Exceptional communication, presentation, and interpersonal skills, with the ability to influence stakeholders at all levels.
• Proven ability to lead and collaborate effectively with diverse teams in a remote setting.
• Proficiency in data analysis tools and business intelligence platforms.
• A passion for innovation and a commitment to delivering exceptional guest experiences.
• Fluency in English is essential; additional languages are a plus.

• Develop and implement operational strategies to maximize efficiency, guest satisfaction, and profitability.
• Oversee the day-to-day operations of multiple hospitality sites, ensuring seamless service delivery.
• Set clear performance standards and KPIs for all operational areas, monitoring performance and implementing corrective actions as needed.
• Manage and develop a high-performing team of operational staff, including recruitment, training, and performance management.
• Ensure compliance with all health, safety, and hygiene regulations across all managed locations.
• Control operational budgets, manage costs effectively, and identify opportunities for revenue enhancement.
• Work closely with F&B, accommodation, and events teams to ensure a cohesive and exceptional guest experience.
• Implement and refine standard operating procedures (SOPs) to maintain consistency and quality.
• Conduct regular remote site visits and performance reviews to ensure adherence to standards.
• Engage with and build strong relationships with key stakeholders, including local management and central support teams.
• Drive innovation in service delivery and operational processes, staying ahead of industry trends.
• Handle escalated guest issues with professionalism and a focus on resolution.
• Prepare comprehensive operational reports and present findings and recommendations to senior management.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 8 years of progressive experience in hospitality management, with a significant portion in senior operational roles.
• Demonstrated success in managing multiple hospitality venues or large operational departments.
• Proven ability to develop and implement effective operational strategies and drive business growth.
• Strong financial acumen, including budgeting, P&L management, and cost control.
• Excellent leadership, team-building, and motivational skills.
• In-depth knowledge of hospitality best practices, industry trends, and relevant regulations.
• Exceptional problem-solving, decision-making, and communication skills.
• Proficiency in hospitality management software and standard office productivity tools.
• Ability to thrive in a fast-paced, dynamic, and remote work environment.
• Experience with implementing quality assurance programs is a plus.

• Oversee and optimize day-to-day hospitality operations remotely.
• Develop, implement, and enforce operational policies and procedures.
• Manage departmental budgets and control operational costs.
• Ensure high standards of service quality and guest satisfaction.
• Collaborate with on-site and remote teams to ensure operational effectiveness.
• Monitor key performance indicators (KPIs) and implement improvement initiatives.
• Manage vendor relationships and procurement processes.
• Ensure compliance with health, safety, and licensing regulations.
• Train and develop operational staff remotely.
• Identify and implement technology solutions to enhance operations.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of experience in hospitality operations management.
• Proven track record of success in optimizing operational efficiency and service quality.
• Strong financial acumen and experience with budgeting and cost control.
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage and motivate teams remotely.
• In-depth knowledge of hospitality industry best practices and regulations.
• Proficiency in property management systems (PMS) and other operational software.
• Strong problem-solving and decision-making abilities.
• Adaptable and results-oriented, with a focus on continuous improvement.

• Managing the end-to-end delivery of various events, from corporate functions to private celebrations.
• Liaising with clients to understand requirements and tailor event proposals.
• Developing comprehensive event plans, timelines, and budgets.
• Coordinating with catering, AV, security, and other third-party suppliers.
• Overseeing venue setup, operations, and breakdown.
• Leading, training, and motivating event operations staff.
• Ensuring adherence to all health, safety, and hygiene standards.
• Managing on-site event execution and troubleshooting any issues that arise.
• Conducting post-event evaluations and reporting on key performance indicators.
• Maintaining excellent client relationships and seeking opportunities for repeat business.

• Develop and implement operational strategies for multiple hospitality venues.
• Oversee daily operations, ensuring high standards of service and efficiency.
• Manage budgets, financial performance, and cost control.
• Lead and mentor venue managers and operational teams.
• Drive revenue growth and enhance guest satisfaction.
• Ensure compliance with health, safety, and licensing regulations.
• Conduct site visits and implement improvement initiatives.
• Manage relationships with key stakeholders and suppliers.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• 7+ years of progressive experience in hospitality operations management, preferably in a multi-site capacity.
• Proven track record of success in driving operational efficiency and profitability.
• Strong leadership, team management, and communication skills.
• Excellent financial acumen and budget management abilities.
• In-depth knowledge of hospitality best practices and regulations.