1795 Hospitality jobs in Solihull

ABOUT THE ROLE
As a Hospitality Host at a Barchester care home, you'll help to create a stimulating environment for our residents so that we can give them the all-round care and support they deserve. We want our homes to be warm and welcoming with interesting events and first-class hospitality. As a Hospitality Host, you'll have an important part to play in making sure that happens. In particular, you'll provide a friendly, engaging and helpful service in our dining room and bar areas. It's a fulfilling role that will give you a real opportunity to enhance the lives of all our residents.

ABOUT YOU
You don't need any particular qualifications to join us as a Hospitality Host, but experience in a similar setting would be ideal. Personable and caring, you'll take a genuine interest in our residents, engaging with them and their families on a regular basis. If that sounds like you, we'll give you every opportunity to develop your skills further with courses that are designed to give you confidence in all aspects of your role. Because you might be serving alcohol, you'll need to be over the age of 18.

REWARDS PACKAGE
In return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including:
Free training and development for all roles
Access to wellbeing and support tools
A range of retail discounts and savings
Unlimited referrals with our Refer a Friend' bonus scheme
Employee of the Month' rewards and Long Service Awards'

And so much more!

If you'd like to use your people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

Job Title: Hospitality Systems Trainer (EPOS)
Location: UK Wide
Contract Duration: ASAP - October 2025
Rate: Rates variable dependent on experience (double shifts available) + 60 per travel day + 25ppm mileage

Are you passionate about the hospitality industry and have experience in training or senior management?

Our client, a leading hospitality organisation, is looking for experienced Hospitality System Trainers to join their team across the UK. This is an exciting opportunity to work on a variety of training projects, delivering hands-on training on new hospitality systems to staff and management.

Role Overview:
Contract: ASAP- October
Training Locations: Could involve 2 - 3 days training in Oxford, TBC
Training Duties: Deliver training on new EPOS systems, including some elements of configuration, technical support, and troubleshooting.
Shift Patterns: Full-time, with shifts varying week to week (4-5 days per week). Double shifts will be required, and shift patterns may change with short notice.
Travel: Significant travel required across the UK, including regular overnight stays.

Candidate Criteria:
Experience in a senior management position in the hospitality industry, OR, EPOS Engineers with excellent communication skills and training experience within the EPOS / IT industry
Passion for training and coaching others.
Strong ability to deliver customer-focused training with professionalism and approachability.
Experience with Aztec systems .
Strong interpersonal skills, capable of building rapport with employees at all levels.
A reliable vehicle and full UK driving license are essential. Valid MOT and vehicle business insurance will need to be provided

Rates and Benefits:
Day Rate: Rates variable dependent on experience (double shifts available)
Travel Day: 60 per travel day (subject to company travel policy).
Mileage: 25ppm for travel.
Accommodation: Hotels arranged in advance, with meal allowance provided.
Expenses: All travel-related expenses, including parking, tolls, and congestion charges are claimable.
Contract Type: Outside IR35 (payable via umbrella or Ltd company).
Equipment: Candidates are required to provide their own laptop and phone.

This is a fantastic opportunity for an experienced trainer to contribute to an exciting project within the hospitality industry.

Interested?
Please click apply if you are interested in this opportunity or for further information.

TOCA Social is the world's first dining and entertainment experience with a football twist, and it’s set to change the game!  Our first venue opened in 2021 in The O2, London and our second in Birmingham in 2024. We are also set to open in Westfield London, Dallas and Mexico in 2025! 

At TOCA Social, Everybody Plays! Football knowledge is not required, so if you thrive being in an energetic and fun environment you’ll quickly fall in love with our concept!

Benefits:

You’ll have full access to our TOCA Treats, which includes (but is not limited to!): 

• £12.21 per hour plus service charge!
• Complimentary TOCA games!
• Huge discounts on our F&B 
• Free meal whilst on shift
• Local retail & hospitality discounts!
• Teammate Assistance Programme with access to free counselling sessions
• Great progression opportunities as we expand!

Job Highlights:

Location: TOCA SOCIAL, THE BULLRING, 11 St Martin's Walk, Birmingham B5 4BU

Reports to : Hospitality Manager

Hours Required : 10/15 per week. Candidates must be flexible to work evenings and weekends.

The dynamic role of a Hospitality Champion means no 2 days are the same at TOCA Social! You are responsible for bringing together multiple elements of our guests' journey together to deliver memorable experiences! We’re passionate about training and developing all our teammates to support their career progression and help them become legends, so you may receive training within other departments to support the venue as and when necessary!

Role Scope & Responsibilities:

With a can-do attitude, we’ll provide you with the tools and training you need to be a Hospitality Champion which involves: 

• Greeting & supporting guests through their journey to provide a best in class experience
• Taking guest orders, delivering food and drinks and checking in with guests 
• Conducting box demo’s and delivering steps of service to the TOCA Social standards
• Handling guest enquiries and bookings in person and via phone and upselling where possible
• Managing our cloakroom and boot room as needed 
• Walking guests through our F&B offering and making recommendations 
• Having an eye for opportunity to exceed expectations in a positive, surprising and delightful manner 
• Ensuring guest facing areas are clean and presentable at all times
• Assisting guests with transactions in an efficient & timely manner, being accountable for all transactions 
• Proving clear and concise communication to teammates to minimise disruption to guests 
• Ensuring all items/stock are replenished and available to guests 
• Supporting kitchen and bar teams when necessary e.g. preparing food, making cocktails etc - you’ll be a ‘jack of all trades!’ 
• Following all health & safety and allergy procedures 
• Providing basic tech troubleshooting 
• Being flexible in covering a range of duties in line with business needs when required

Qualifications & Experience:

• A punctual and reliable individual with a great attitude and work ethic! 
• A quick learner with the ability to work under pressure in a fast paced environment
• Passionate about delivering top quality experiences 
• A willingness and desire to make people happy and deliver genuine and memorable experiences
• Someone who is ready to roll up their sleeves and get stuck in (and help out other departments and teammates!)

• Handle claims from initial instruction through to resolution, providing exceptional service throughout.
• Liaise with customers, suppliers, and clients to coordinate suitable accommodation quickly and effectively.
• Ensure service level agreements are consistently met and daily claim boards are accurately updated.
• Contribute to the Out of Hours service on a shared rota.
• Take part in training and regular performance reviews to continuously improve service delivery.

• Minimum 1 year of experience in a customer service role.
• Strong communication skills, both written and verbal.
• Ability to manage time effectively, prioritise tasks, and remain calm under pressure.
• IT literate and confident using systems and email.

• Competitive salary based on experience
• Collaborative, values-driven team environment
• On-site parking and a well-equipped office
• Full training and development support

Join Our Clients Growing Team
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment and love solving problems? We’re looking for a motivated and enthusiastic Customer Service Advisor to join our Service Delivery team in the heart of Birmingham. This is an exciting opportunity to play a key role in ensuring both our drivers and customers receive top-notch support!

About the Role:
As a Customer Service Advisor, you’ll be responsible for providing exceptional support to our driver network and maintaining strong, positive relationships with our customers. You’ll proactively address issues before they become problems, troubleshoot challenges, and help drivers ensure timely and accurate deliveries.

£26,000 Starting Wage

Working Hours are a weekly rotation including all the following: (7:30-16:30)(08:00-17:00)(09:00-18:00)(10:00-19:00) Monday to Friday

Key Responsibilities:

• Answer inbound calls from our driver network, addressing queries and providing necessary support.
• Resolve issues quickly and efficiently to ensure driver satisfaction.
• Use our online system to make outbound calls to drivers, providing guidance on customer instructions and delivery timings.
• Build and nurture strong relationships with customers by proactively reaching out to address concerns.
• Manage email requests promptly and accurately.

What We’re Looking For:
Essential:

• A genuine passion for customer service and a proactive approach to solving problems.
• Experience managing high volumes of calls in a fast-paced environment.
• Strong multitasking skills and the ability to work well under pressure.
• A people-oriented personality with excellent communication skills, particularly over the phone.
• Resilience and a strong desire to take ownership and responsibility in your role.
• Eagerness to learn and tackle new challenges head-on.

Desirable:

• Knowledge of geographical locations and vehicles.
• Ambition to grow within a rapidly expanding business.

Why Join Us?

• Career Growth: Be part of a growing and ambitious company that values its people. We’ll support your development as we grow together.
• Fantastic Location: Our office is based in the heart of Birmingham, just 5 minutes from Grand Central train station, with a rooftop terrace offering stunning city views.
• Social & Team Events: From rooftop quiz nights to mini-golf socials, there’s always something fun to look forward to!
• Fitness & Wellbeing: Take advantage of the gym, golf simulator, and showers in the building – because your health matters to us.
• Generous Leave: Enjoy 25 days of annual leave plus bank holidays, and earn an additional day with every year of service, up to 30 days per annum.

If you're ready to bring your energy, passion, and problem-solving skills to our dynamic team, we’d love to hear from you! Apply now and take the next step in your career.

• Answer incoming calls and emails, resolving queries or routing to the appropriate colleague
• Support customers with their orders in a polite, professional, and efficient manner
• Liaise with internal teams and external couriers to confirm stock, delivery details, and product queries
• Handle any issues that arise, escalating to a Team Leader when required
• Administer the company's loyalty scheme - processing renewals, handling queries, and dispatching member packs
• Assist the wider retail management team with a variety of administrative tasks using Excel, Word, and internal systems

• Minimum 1 year of experience in an office-based or customer service admin role
• Excellent verbal and written communication skills with a proactive approach to problem-solving
• Solid IT and data-entry skills, with the ability to work across multiple systems accurately
• A calm, professional manner under pressure with the ability to juggle competing priorities
• Willingness to learn online systems, courier platforms, payment processing, and multiple inboxes

• Generous colleague discounts across the business
• Life insurance and pension scheme
• Free on-site parking
• Supportive, friendly team environment with ongoing training
• Opportunity to work in a beautiful retail setting