69 Hospitality jobs in Sunderland
Hospitality Duty Manager
SR1 1AA Sunderland, North East
£26000 Annually
WhatJobs
Posted 9 days ago
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Job Description
Our client, a prestigious hotel and dining establishment in Sunderland, Tyne and Wear, UK , is seeking a highly motivated and experienced Hospitality Duty Manager to oversee daily operations and ensure the highest standards of service are maintained. This role is crucial for delivering exceptional guest experiences across all departments of the establishment. You will be responsible for managing staff, coordinating services, handling guest inquiries and complaints, and ensuring the smooth running of the hotel and restaurant during your shifts. The ideal candidate will possess a strong background in the hospitality industry, with proven leadership skills and a passion for service excellence. Key responsibilities include supervising front desk operations, food and beverage service, housekeeping, and other guest-facing departments; implementing operational policies and procedures; managing staff schedules and performance; ensuring adherence to health and safety regulations; and responding effectively to any emergency situations. You must have excellent communication, problem-solving, and interpersonal skills, with the ability to remain calm and efficient under pressure. A flexible approach to working hours, including evenings and weekends, is required. This is a fantastic opportunity to advance your career in the hospitality sector, working within a dynamic and customer-focused environment. You will play a key role in maintaining the reputation of our establishment and contributing to guest satisfaction. We are looking for a dedicated individual with strong leadership capabilities and a commitment to delivering outstanding hospitality. If you are passionate about creating memorable experiences for guests and leading a dedicated team, we encourage you to apply.
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0
Events and Hospitality Manager
SR1 2LR Sunderland, North East
£40000 Annually
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Posted 13 days ago
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Job Description
Our client, a prestigious hospitality group, is seeking an experienced and passionate Events and Hospitality Manager to oversee their event operations and venue management in Sunderland, Tyne and Wear, UK . This role is crucial for delivering exceptional guest experiences and driving revenue through successful event execution. The ideal candidate will have a proven background in event planning, venue management, and a strong understanding of the hospitality industry.
Key Responsibilities:
Key Responsibilities:
- Plan, coordinate, and execute a wide range of events, from corporate functions and weddings to conferences and private parties.
- Manage all aspects of event logistics, including venue setup, catering, AV requirements, staffing, and guest management.
- Develop creative and engaging event concepts, ensuring they align with client expectations and brand standards.
- Build and maintain strong relationships with clients, understanding their needs and ensuring seamless delivery of their events.
- Oversee the day-to-day operations of the venue, ensuring high standards of service, presentation, and safety.
- Manage and mentor a team of event staff, including coordinators, servers, and banquet staff, fostering a culture of excellence.
- Develop and manage event budgets, ensuring profitability and cost-effectiveness while maximizing revenue opportunities.
- Source and manage relationships with external suppliers and vendors, negotiating contracts and ensuring quality service delivery.
- Conduct post-event evaluations, gathering feedback to identify areas for improvement and ensure client satisfaction.
- Collaborate with the marketing team to promote event services and drive bookings.
- Ensure all health, safety, and hygiene regulations are strictly adhered to throughout all event operations.
- Maintain an up-to-date knowledge of industry trends and best practices in event management and hospitality.
- Proven experience in event management and/or hospitality management, with a portfolio of successful events.
- Strong understanding of catering, venue operations, and event production.
- Excellent organizational and project management skills, with the ability to manage multiple events simultaneously.
- Exceptional interpersonal and communication skills, with a client-focused approach.
- Leadership and team management experience, with the ability to motivate and develop staff.
- Financial acumen, including budgeting, cost control, and revenue generation.
- Proficiency in event management software and standard office applications.
- A creative flair and a keen eye for detail.
- Ability to work flexible hours, including evenings and weekends, as required by event schedules.
- A relevant degree or qualification in Hospitality Management, Event Management, or a related field is advantageous.
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1
Senior Hospitality Operations Manager
SR1 2AA Sunderland, North East
£55000 Annually
WhatJobs
Posted 14 days ago
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Job Description
Our client is seeking a highly motivated and experienced Senior Hospitality Operations Manager to join their dynamic and growing team. This is a fully remote, senior-level position with significant responsibility for overseeing and optimizing hospitality operations across various ventures. You will be instrumental in setting strategic direction, ensuring operational efficiency, and driving service excellence from a remote capacity. The role requires a proactive individual with a deep understanding of the hospitality sector, exceptional leadership skills, and the ability to manage teams and projects effectively without direct physical oversight.
Responsibilities:
Responsibilities:
- Develop and implement strategic operational plans to enhance service delivery and guest satisfaction.
- Oversee day-to-day operations, including staffing, resource allocation, and budget management, ensuring profitability and efficiency.
- Lead, mentor, and motivate a dispersed team of hospitality professionals, fostering a culture of high performance and continuous improvement.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Identify opportunities for innovation and service enhancement within the hospitality offerings.
- Manage vendor relationships and ensure compliance with industry standards and regulations.
- Analyze operational data and key performance indicators (KPIs) to identify trends, challenges, and areas for improvement.
- Collaborate with other departments to ensure seamless integration of hospitality services with overall business objectives.
- Manage crisis situations and implement effective resolution strategies.
- Maintain a strong understanding of market trends and competitive landscape.
- Proven experience in a senior management role within the hospitality industry.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Demonstrated success in managing remote teams and operations.
- Excellent leadership, communication, and interpersonal skills.
- Strong financial acumen and budget management experience.
- Proficiency in relevant hospitality management software and MS Office Suite.
- Ability to think strategically and solve complex problems.
- Exceptional organizational and time-management skills.
- A proactive and results-oriented mindset.
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2
Remote Hospitality Revenue Manager
SR1 1AA Sunderland, North East
£45000 annum +
WhatJobs
Posted 19 days ago
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Job Description
Our client, a prominent and expanding hotel group with a portfolio of diverse properties, is seeking an experienced and analytical Remote Hospitality Revenue Manager. This fully remote role offers the flexibility to work from anywhere in the UK, allowing you to contribute to our success without the need for relocation. You will be responsible for optimising revenue generation across the group's properties by implementing strategic pricing, inventory management, and distribution strategies. The ideal candidate will possess a deep understanding of the hospitality industry, a strong analytical mindset, and a proven track record in revenue management. You will leverage market intelligence, forecasting techniques, and performance data to drive profitability and market share. This is an excellent opportunity for a dynamic professional to join a forward-thinking organisation and play a key role in maximising revenue across a range of hospitality offerings, working remotely. Responsibilities:
- Develop and execute comprehensive revenue management strategies for a portfolio of hotel properties to maximize occupancy and profitability.
- Conduct in-depth market analysis, competitor benchmarking, and demand forecasting.
- Implement dynamic pricing strategies across all distribution channels, including OTAs, GDS, and direct bookings.
- Manage inventory and room allocations to ensure optimal availability and pricing.
- Collaborate closely with hotel General Managers and Sales teams to align revenue strategies with operational capabilities and sales targets.
- Monitor key performance indicators (KPIs) such as RevPAR, ADR, occupancy, and market share.
- Utilize revenue management systems and analytics tools to identify trends and opportunities.
- Prepare regular reports and presentations on revenue performance and strategic recommendations for senior management.
- Stay current with industry trends, emerging technologies, and best practices in hospitality revenue management.
- Ensure effective implementation of promotions and special offers to drive incremental revenue.
- Provide guidance and support to property-level teams on revenue management best practices.
- Analyze the effectiveness of different distribution channels and recommend adjustments.
- Minimum of 5 years of experience in hotel revenue management, preferably in a multi-property or corporate role.
- Demonstrated success in driving revenue growth and profitability within the hospitality sector.
- Strong analytical and quantitative skills, with proficiency in revenue management software and Microsoft Excel.
- Excellent understanding of pricing strategies, demand forecasting, and inventory control.
- Familiarity with various distribution channels (GDS, OTAs, CRS).
- Exceptional communication, presentation, and interpersonal skills.
- Ability to work independently and manage multiple projects effectively in a remote setting.
- A proactive and results-oriented approach to problem-solving.
- Bachelor's degree in Hospitality Management, Business Administration, Marketing, or a related field.
- Knowledge of the UK hospitality market is a plus.
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3
Regional Hospitality Operations Manager
SR1 1AA Sunderland, North East
£50000 Annually
WhatJobs
Posted 22 days ago
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Job Description
Our client is seeking a dynamic and experienced Regional Hospitality Operations Manager to oversee multiple hospitality venues within the Sunderland, Tyne and Wear, UK region. This role is crucial for ensuring operational excellence, driving profitability, and maintaining exceptional guest experiences across all assigned locations. The ideal candidate will have a strong background in hospitality management, with a proven ability to lead teams, manage budgets, and implement strategic initiatives. You will be responsible for monitoring and improving service quality, upholding brand standards, and ensuring compliance with all health, safety, and licensing regulations. Key duties include staff recruitment, training, and performance management, as well as managing supplier relationships and inventory control. This position requires excellent analytical skills to review financial reports, identify trends, and implement cost-effective solutions to enhance revenue and profitability. The role involves regular travel between venues, complemented by remote working capabilities for administrative tasks and strategic planning. We are looking for a proactive leader with a passion for hospitality, exceptional problem-solving skills, and the ability to motivate and inspire diverse teams. If you are dedicated to delivering outstanding guest satisfaction and driving business success in the hospitality sector, we encourage you to apply.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Oversee the day-to-day operations of multiple hospitality establishments in the region.
- Develop and implement strategies to improve operational efficiency and guest satisfaction.
- Manage budgets, P&L statements, and financial performance for all assigned venues.
- Ensure consistent delivery of high-quality service and adherence to brand standards.
- Lead and develop management teams, fostering a positive work environment.
- Oversee recruitment, training, and performance management of staff.
- Ensure compliance with all relevant health, safety, and licensing regulations.
- Manage inventory, supply chain, and vendor relationships.
- Analyse performance data and implement improvements to drive revenue and reduce costs.
- Conduct regular site visits and provide operational support and guidance.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of experience in multi-site hospitality management.
- Proven track record of success in managing operations, P&L, and team leadership.
- In-depth knowledge of the hospitality industry, including F&B, accommodation, and customer service best practices.
- Strong financial acumen and analytical skills.
- Excellent communication, interpersonal, and problem-solving abilities.
- Experience with hybrid working arrangements and remote management.
- Valid driving license and willingness to travel within the region.
- Knowledge of relevant licensing laws and health & safety regulations.
- Passion for delivering exceptional guest experiences.
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4
Hospitality Operations Manager - Events
SR1 1AA Sunderland, North East
£40000 Annually
WhatJobs
Posted 22 days ago
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Job Description
Our client is seeking a dynamic and experienced Hospitality Operations Manager to oversee event operations. This role is based in **Sunderland, Tyne and Wear, UK**, with a hybrid work arrangement, allowing for a balance of on-site management and remote administrative tasks. You will be responsible for the smooth and efficient execution of all events hosted by the venue, ensuring exceptional guest experiences and operational excellence. This includes managing staffing, vendor coordination, budget adherence, and upholding the highest standards of service and presentation. You will collaborate closely with the sales and marketing teams to ensure seamless event delivery from initial booking through to post-event follow-up.
Key responsibilities will include:
The ideal candidate will have a minimum of 3-5 years of experience in hospitality management, with a specific focus on event operations. A strong understanding of event planning, logistics, and customer service is essential. Excellent organisational, communication, and leadership skills are required. The ability to work under pressure and manage multiple priorities simultaneously is crucial. Experience with event management software is a plus. A degree or diploma in Hospitality Management, Tourism, or a related field is preferred. Flexibility in working hours, including evenings and weekends, is necessary. This role requires a proactive and results-oriented individual with a passion for delivering outstanding hospitality experiences.
Key responsibilities will include:
- Overseeing all aspects of event operations, including setup, execution, and breakdown.
- Managing and scheduling event staff, ensuring adequate coverage and performance.
- Liaising with clients to understand their event requirements and ensure satisfaction.
- Coordinating with external vendors, including caterers, decorators, and AV technicians.
- Managing event budgets, tracking expenses, and ensuring profitability.
- Ensuring compliance with health, safety, and licensing regulations.
- Troubleshooting and resolving operational issues that may arise during events.
- Conducting post-event evaluations and debriefings to identify areas for improvement.
- Developing and implementing operational procedures to enhance efficiency and service quality.
- Maintaining strong relationships with venue staff, clients, and suppliers.
The ideal candidate will have a minimum of 3-5 years of experience in hospitality management, with a specific focus on event operations. A strong understanding of event planning, logistics, and customer service is essential. Excellent organisational, communication, and leadership skills are required. The ability to work under pressure and manage multiple priorities simultaneously is crucial. Experience with event management software is a plus. A degree or diploma in Hospitality Management, Tourism, or a related field is preferred. Flexibility in working hours, including evenings and weekends, is necessary. This role requires a proactive and results-oriented individual with a passion for delivering outstanding hospitality experiences.
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5
Remote Hospitality Operations Manager
SR1 1AA Sunderland, North East
£40000 Annually
WhatJobs
Posted 22 days ago
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Job Description
Our client, a dynamic and innovative player in the hospitality and tourism sector, is looking for an experienced and passionate Remote Hospitality Operations Manager. This position is fully remote, allowing you to manage operations from anywhere within the UK. You will be responsible for overseeing and optimising the operational efficiency of various hospitality establishments, focusing on service excellence, guest satisfaction, and profitability. Your role will involve developing strategic plans, implementing best practices, and ensuring compliance with industry standards. The ideal candidate will have a proven track record in hospitality management, exceptional leadership skills, and the ability to drive performance through effective remote management and communication. You will leverage technology and data-driven insights to enhance operational processes and deliver outstanding guest experiences.
Key Responsibilities:
Key Responsibilities:
- Develop and implement operational strategies to enhance service quality, guest satisfaction, and financial performance across multiple hospitality venues.
- Oversee daily operations, ensuring seamless execution of all hospitality functions, including front desk, housekeeping, food & beverage, and event management.
- Develop and manage departmental budgets, controlling costs and maximizing revenue generation.
- Implement and enforce quality control standards and health & safety regulations.
- Recruit, train, mentor, and manage hospitality staff, fostering a positive and high-performing work environment, primarily through virtual means.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Manage vendor relationships and ensure the timely procurement of supplies and services.
- Analyze operational data and guest feedback to identify areas for improvement and implement corrective actions.
- Develop and execute marketing and promotional strategies to drive business growth.
- Stay abreast of industry trends, competitive landscape, and emerging technologies in the hospitality sector.
- Extensive experience in hospitality management, with a proven track record of success in operations.
- Strong understanding of all aspects of hotel and restaurant operations.
- Excellent leadership, communication, and interpersonal skills.
- Demonstrated ability to manage budgets, control costs, and drive revenue.
- Proficiency in property management systems (PMS) and other relevant hospitality software.
- Strong analytical and problem-solving skills, with the ability to make sound decisions.
- Ability to work independently, manage multiple priorities, and thrive in a remote work environment.
- A degree in Hospitality Management, Business Administration, or a related field is preferred.
- Knowledge of health and safety regulations within the hospitality industry.
- A passion for delivering exceptional customer service and creating memorable guest experiences.
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6
Revenue Operations Manager - Hospitality Group
SR1 2AE Sunderland, North East
£45000 Annually
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Posted 4 days ago
Job Viewed
Job Description
Our client, a prominent and expanding hospitality and tourism group, is seeking a strategic Revenue Operations Manager to optimise financial performance and operational efficiency across their diverse portfolio of properties. This role, based in Sunderland, Tyne and Wear, UK , will be instrumental in driving revenue growth, managing pricing strategies, and enhancing the overall guest experience. You will analyse market trends, customer data, and operational performance to identify opportunities for maximisation and implement effective strategies.
Key responsibilities will include:
Key responsibilities will include:
- Developing and implementing dynamic pricing strategies for rooms, services, and packages to maximise occupancy and average daily rate (ADR).
- Analysing market demand, competitor pricing, and seasonal trends to inform revenue management decisions.
- Managing and optimising the use of Property Management Systems (PMS) and Channel Managers to ensure accurate inventory and rate distribution.
- Collaborating closely with Sales, Marketing, and Operations teams to align revenue strategies with broader business objectives.
- Forecasting room revenues, occupancy, and other key financial metrics, providing regular reports and insights to senior management.
- Identifying and capitalising on opportunities to increase ancillary revenue streams, such as F&B, spa services, and events.
- Monitoring guest feedback and online reviews to identify areas for service improvement and potential impact on revenue.
- Implementing and overseeing promotions, special offers, and package deals to drive bookings and enhance guest value.
- Ensuring seamless communication and coordination between front office, reservations, and other relevant departments.
- Evaluating the effectiveness of revenue-generating initiatives and recommending adjustments as needed.
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7
Lead Hospitality Operations Specialist (Remote)
SR1 2AA Sunderland, North East
£50000 Annually
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Posted 4 days ago
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Job Description
Our client is seeking an accomplished Lead Hospitality Operations Specialist to spearhead their remote operational strategies within the dynamic Hospitality & Tourism sector. This role is crucial for ensuring seamless service delivery and optimizing operational efficiency across a geographically diverse portfolio, all managed from a remote-first environment. You will be instrumental in developing and implementing best practices, driving service excellence, and leading a remote team to achieve outstanding guest experiences. The ideal candidate will possess extensive experience in hospitality management, with a deep understanding of operational workflows, guest relations, and service innovation. You will have a proven ability to manage complex projects, analyze performance metrics, and implement data-driven solutions to enhance service quality and operational effectiveness. Key responsibilities include: directing and overseeing all aspects of remote hospitality operations, ensuring adherence to brand standards and service level agreements; developing and implementing strategic initiatives to improve guest satisfaction and loyalty; managing and mentoring a remote team of operational staff, fostering a culture of accountability and continuous improvement; collaborating with cross-functional departments, including marketing, sales, and finance, to align operational goals with overall business objectives; identifying opportunities for process optimization and implementing innovative solutions to enhance efficiency and guest experience; staying abreast of industry trends, emerging technologies, and competitive landscapes within the hospitality and tourism sector; ensuring compliance with all relevant health, safety, and regulatory standards; analyzing operational data to identify trends, challenges, and areas for growth. This role requires exceptional leadership qualities, strong analytical skills, and a proactive approach to problem-solving. The ability to effectively communicate and collaborate with stakeholders at all levels, both internally and externally, is paramount. If you are a visionary leader passionate about shaping the future of remote hospitality and tourism operations and are based in the vicinity of Sunderland, Tyne and Wear, UK , we invite you to apply.
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8
Senior Hospitality Operations Manager (Remote)
SR1 2AN Sunderland, North East
£50000 Annually
WhatJobs
Posted 6 days ago
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Job Description
Our client is a dynamic and innovative force in the hospitality and tourism industry, known for delivering exceptional guest experiences and setting new standards for service excellence. We are thrilled to offer an exciting opportunity for a seasoned Senior Hospitality Operations Manager to join our fully remote leadership team. This vital role involves overseeing and optimizing the operational efficiency and service quality of our diverse hospitality venues and partnerships. You will be instrumental in developing and implementing strategic operational plans, ensuring seamless execution across all touchpoints of the guest journey. Responsibilities include setting service standards, managing budgets, driving revenue growth, and fostering a culture of continuous improvement and guest satisfaction. This remote-first position requires a highly organized and proactive leader with extensive experience in hotel, restaurant, or resort management. You will collaborate closely with on-site teams, third-party operators, and various departments to ensure operational alignment and achieve key performance indicators. Exceptional problem-solving skills, a keen understanding of industry best practices, and the ability to adapt to diverse operational challenges are essential. Proficiency in using digital tools for performance monitoring, reporting, and remote team management is crucial. You will lead initiatives to enhance guest loyalty, improve operational workflows, and drive profitability, all while maintaining the highest standards of quality and service. We are seeking an individual with a proven ability to lead, motivate, and develop teams, even from a distance, and a passion for creating memorable experiences. This is a unique opportunity to leverage your expertise in a flexible, remote setting, contributing significantly to the success of a leading organization in the vibrant hospitality and tourism sector. We offer a competitive compensation package, excellent benefits, and ample opportunities for career advancement.
Responsibilities:
Responsibilities:
- Develop and implement operational strategies to enhance service quality and guest satisfaction.
- Oversee daily operations across various hospitality locations, ensuring efficiency and adherence to standards.
- Manage budgets, control costs, and drive revenue generation initiatives.
- Lead and motivate remote and on-site teams to achieve operational goals.
- Implement performance metrics and conduct regular reviews to identify areas for improvement.
- Ensure compliance with health, safety, and regulatory standards.
- Collaborate with marketing, sales, and finance departments to align operational plans with business objectives.
- Foster strong relationships with vendors, partners, and stakeholders.
- Drive innovation in service delivery and operational processes.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in hospitality operations management, with a strong track record of success.
- Demonstrated expertise in hotel, restaurant, or resort operations.
- Proven leadership and team management skills, with the ability to inspire and motivate remotely.
- Strong financial acumen and experience in budget management.
- Excellent problem-solving, decision-making, and communication skills.
- Proficiency in hospitality management software and virtual collaboration tools.
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