69 Hospitality jobs in Sunderland
Hospitality Duty Manager
Posted 9 days ago
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Events and Hospitality Manager
Posted 13 days ago
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Key Responsibilities:
- Plan, coordinate, and execute a wide range of events, from corporate functions and weddings to conferences and private parties.
- Manage all aspects of event logistics, including venue setup, catering, AV requirements, staffing, and guest management.
- Develop creative and engaging event concepts, ensuring they align with client expectations and brand standards.
- Build and maintain strong relationships with clients, understanding their needs and ensuring seamless delivery of their events.
- Oversee the day-to-day operations of the venue, ensuring high standards of service, presentation, and safety.
- Manage and mentor a team of event staff, including coordinators, servers, and banquet staff, fostering a culture of excellence.
- Develop and manage event budgets, ensuring profitability and cost-effectiveness while maximizing revenue opportunities.
- Source and manage relationships with external suppliers and vendors, negotiating contracts and ensuring quality service delivery.
- Conduct post-event evaluations, gathering feedback to identify areas for improvement and ensure client satisfaction.
- Collaborate with the marketing team to promote event services and drive bookings.
- Ensure all health, safety, and hygiene regulations are strictly adhered to throughout all event operations.
- Maintain an up-to-date knowledge of industry trends and best practices in event management and hospitality.
- Proven experience in event management and/or hospitality management, with a portfolio of successful events.
- Strong understanding of catering, venue operations, and event production.
- Excellent organizational and project management skills, with the ability to manage multiple events simultaneously.
- Exceptional interpersonal and communication skills, with a client-focused approach.
- Leadership and team management experience, with the ability to motivate and develop staff.
- Financial acumen, including budgeting, cost control, and revenue generation.
- Proficiency in event management software and standard office applications.
- A creative flair and a keen eye for detail.
- Ability to work flexible hours, including evenings and weekends, as required by event schedules.
- A relevant degree or qualification in Hospitality Management, Event Management, or a related field is advantageous.
Senior Hospitality Operations Manager
Posted 14 days ago
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Job Description
Responsibilities:
- Develop and implement strategic operational plans to enhance service delivery and guest satisfaction.
- Oversee day-to-day operations, including staffing, resource allocation, and budget management, ensuring profitability and efficiency.
- Lead, mentor, and motivate a dispersed team of hospitality professionals, fostering a culture of high performance and continuous improvement.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Identify opportunities for innovation and service enhancement within the hospitality offerings.
- Manage vendor relationships and ensure compliance with industry standards and regulations.
- Analyze operational data and key performance indicators (KPIs) to identify trends, challenges, and areas for improvement.
- Collaborate with other departments to ensure seamless integration of hospitality services with overall business objectives.
- Manage crisis situations and implement effective resolution strategies.
- Maintain a strong understanding of market trends and competitive landscape.
- Proven experience in a senior management role within the hospitality industry.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Demonstrated success in managing remote teams and operations.
- Excellent leadership, communication, and interpersonal skills.
- Strong financial acumen and budget management experience.
- Proficiency in relevant hospitality management software and MS Office Suite.
- Ability to think strategically and solve complex problems.
- Exceptional organizational and time-management skills.
- A proactive and results-oriented mindset.
Remote Hospitality Revenue Manager
Posted 19 days ago
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- Develop and execute comprehensive revenue management strategies for a portfolio of hotel properties to maximize occupancy and profitability.
- Conduct in-depth market analysis, competitor benchmarking, and demand forecasting.
- Implement dynamic pricing strategies across all distribution channels, including OTAs, GDS, and direct bookings.
- Manage inventory and room allocations to ensure optimal availability and pricing.
- Collaborate closely with hotel General Managers and Sales teams to align revenue strategies with operational capabilities and sales targets.
- Monitor key performance indicators (KPIs) such as RevPAR, ADR, occupancy, and market share.
- Utilize revenue management systems and analytics tools to identify trends and opportunities.
- Prepare regular reports and presentations on revenue performance and strategic recommendations for senior management.
- Stay current with industry trends, emerging technologies, and best practices in hospitality revenue management.
- Ensure effective implementation of promotions and special offers to drive incremental revenue.
- Provide guidance and support to property-level teams on revenue management best practices.
- Analyze the effectiveness of different distribution channels and recommend adjustments.
- Minimum of 5 years of experience in hotel revenue management, preferably in a multi-property or corporate role.
- Demonstrated success in driving revenue growth and profitability within the hospitality sector.
- Strong analytical and quantitative skills, with proficiency in revenue management software and Microsoft Excel.
- Excellent understanding of pricing strategies, demand forecasting, and inventory control.
- Familiarity with various distribution channels (GDS, OTAs, CRS).
- Exceptional communication, presentation, and interpersonal skills.
- Ability to work independently and manage multiple projects effectively in a remote setting.
- A proactive and results-oriented approach to problem-solving.
- Bachelor's degree in Hospitality Management, Business Administration, Marketing, or a related field.
- Knowledge of the UK hospitality market is a plus.
Regional Hospitality Operations Manager
Posted 22 days ago
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Job Description
Key Responsibilities:
- Oversee the day-to-day operations of multiple hospitality establishments in the region.
- Develop and implement strategies to improve operational efficiency and guest satisfaction.
- Manage budgets, P&L statements, and financial performance for all assigned venues.
- Ensure consistent delivery of high-quality service and adherence to brand standards.
- Lead and develop management teams, fostering a positive work environment.
- Oversee recruitment, training, and performance management of staff.
- Ensure compliance with all relevant health, safety, and licensing regulations.
- Manage inventory, supply chain, and vendor relationships.
- Analyse performance data and implement improvements to drive revenue and reduce costs.
- Conduct regular site visits and provide operational support and guidance.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of experience in multi-site hospitality management.
- Proven track record of success in managing operations, P&L, and team leadership.
- In-depth knowledge of the hospitality industry, including F&B, accommodation, and customer service best practices.
- Strong financial acumen and analytical skills.
- Excellent communication, interpersonal, and problem-solving abilities.
- Experience with hybrid working arrangements and remote management.
- Valid driving license and willingness to travel within the region.
- Knowledge of relevant licensing laws and health & safety regulations.
- Passion for delivering exceptional guest experiences.
Hospitality Operations Manager - Events
Posted 22 days ago
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Job Description
Key responsibilities will include:
- Overseeing all aspects of event operations, including setup, execution, and breakdown.
- Managing and scheduling event staff, ensuring adequate coverage and performance.
- Liaising with clients to understand their event requirements and ensure satisfaction.
- Coordinating with external vendors, including caterers, decorators, and AV technicians.
- Managing event budgets, tracking expenses, and ensuring profitability.
- Ensuring compliance with health, safety, and licensing regulations.
- Troubleshooting and resolving operational issues that may arise during events.
- Conducting post-event evaluations and debriefings to identify areas for improvement.
- Developing and implementing operational procedures to enhance efficiency and service quality.
- Maintaining strong relationships with venue staff, clients, and suppliers.
The ideal candidate will have a minimum of 3-5 years of experience in hospitality management, with a specific focus on event operations. A strong understanding of event planning, logistics, and customer service is essential. Excellent organisational, communication, and leadership skills are required. The ability to work under pressure and manage multiple priorities simultaneously is crucial. Experience with event management software is a plus. A degree or diploma in Hospitality Management, Tourism, or a related field is preferred. Flexibility in working hours, including evenings and weekends, is necessary. This role requires a proactive and results-oriented individual with a passion for delivering outstanding hospitality experiences.
Remote Hospitality Operations Manager
Posted 22 days ago
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Job Description
Key Responsibilities:
- Develop and implement operational strategies to enhance service quality, guest satisfaction, and financial performance across multiple hospitality venues.
- Oversee daily operations, ensuring seamless execution of all hospitality functions, including front desk, housekeeping, food & beverage, and event management.
- Develop and manage departmental budgets, controlling costs and maximizing revenue generation.
- Implement and enforce quality control standards and health & safety regulations.
- Recruit, train, mentor, and manage hospitality staff, fostering a positive and high-performing work environment, primarily through virtual means.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Manage vendor relationships and ensure the timely procurement of supplies and services.
- Analyze operational data and guest feedback to identify areas for improvement and implement corrective actions.
- Develop and execute marketing and promotional strategies to drive business growth.
- Stay abreast of industry trends, competitive landscape, and emerging technologies in the hospitality sector.
- Extensive experience in hospitality management, with a proven track record of success in operations.
- Strong understanding of all aspects of hotel and restaurant operations.
- Excellent leadership, communication, and interpersonal skills.
- Demonstrated ability to manage budgets, control costs, and drive revenue.
- Proficiency in property management systems (PMS) and other relevant hospitality software.
- Strong analytical and problem-solving skills, with the ability to make sound decisions.
- Ability to work independently, manage multiple priorities, and thrive in a remote work environment.
- A degree in Hospitality Management, Business Administration, or a related field is preferred.
- Knowledge of health and safety regulations within the hospitality industry.
- A passion for delivering exceptional customer service and creating memorable guest experiences.
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Revenue Operations Manager - Hospitality Group
Posted 4 days ago
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Key responsibilities will include:
- Developing and implementing dynamic pricing strategies for rooms, services, and packages to maximise occupancy and average daily rate (ADR).
- Analysing market demand, competitor pricing, and seasonal trends to inform revenue management decisions.
- Managing and optimising the use of Property Management Systems (PMS) and Channel Managers to ensure accurate inventory and rate distribution.
- Collaborating closely with Sales, Marketing, and Operations teams to align revenue strategies with broader business objectives.
- Forecasting room revenues, occupancy, and other key financial metrics, providing regular reports and insights to senior management.
- Identifying and capitalising on opportunities to increase ancillary revenue streams, such as F&B, spa services, and events.
- Monitoring guest feedback and online reviews to identify areas for service improvement and potential impact on revenue.
- Implementing and overseeing promotions, special offers, and package deals to drive bookings and enhance guest value.
- Ensuring seamless communication and coordination between front office, reservations, and other relevant departments.
- Evaluating the effectiveness of revenue-generating initiatives and recommending adjustments as needed.
Lead Hospitality Operations Specialist (Remote)
Posted 4 days ago
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Senior Hospitality Operations Manager (Remote)
Posted 6 days ago
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Job Description
Responsibilities:
- Develop and implement operational strategies to enhance service quality and guest satisfaction.
- Oversee daily operations across various hospitality locations, ensuring efficiency and adherence to standards.
- Manage budgets, control costs, and drive revenue generation initiatives.
- Lead and motivate remote and on-site teams to achieve operational goals.
- Implement performance metrics and conduct regular reviews to identify areas for improvement.
- Ensure compliance with health, safety, and regulatory standards.
- Collaborate with marketing, sales, and finance departments to align operational plans with business objectives.
- Foster strong relationships with vendors, partners, and stakeholders.
- Drive innovation in service delivery and operational processes.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in hospitality operations management, with a strong track record of success.
- Demonstrated expertise in hotel, restaurant, or resort operations.
- Proven leadership and team management skills, with the ability to inspire and motivate remotely.
- Strong financial acumen and experience in budget management.
- Excellent problem-solving, decision-making, and communication skills.
- Proficiency in hospitality management software and virtual collaboration tools.