870 Hospitality jobs in Sunderland

Waiting Staff Benefits:

• Flexi.

WHJS1_UKTJ

WHJS1_UKTJ

WHJS1_UKTJ

• Direct and manage all front-of-house and back-of-house operations, including F&B, housekeeping, events, and guest services.
• Develop and implement operational strategies to enhance efficiency, guest satisfaction, and revenue generation.
• Oversee budgeting, financial forecasting, and P&L management for the establishment.
• Ensure adherence to all health, safety, and hygiene regulations, maintaining impeccable standards.
• Recruit, train, motivate, and manage a high-performing team of staff, fostering a positive work environment.
• Conduct regular performance reviews and provide constructive feedback to team members.
• Manage supplier relationships and inventory control to optimize costs and ensure availability of resources.
• Develop and implement standard operating procedures (SOPs) to ensure consistency and quality.
• Handle guest feedback and resolve complaints promptly and professionally to ensure guest satisfaction.
• Collaborate with the marketing and sales teams to drive business and promote services.
• Monitor industry trends and competitor activities to identify opportunities for improvement and innovation.
• Implement cost-control measures without compromising on quality or service standards.
• Ensure seamless execution of events and banquets.
• Conduct regular inspections of premises to ensure cleanliness, safety, and proper maintenance.
• Report operational performance to senior management and stakeholders.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 8 years of progressive experience in hospitality operations, with at least 3 years in a senior management role.
• Proven track record of successfully managing large-scale hospitality operations and driving profitability.
• Strong leadership, team management, and motivational skills.
• In-depth knowledge of hospitality industry best practices, standards, and regulations.
• Excellent understanding of F&B operations, event management, and guest services.
• Strong financial acumen, including budgeting, P&L management, and cost control.
• Exceptional problem-solving, decision-making, and communication skills.
• Proficiency in hotel management software and POS systems.
• Ability to work under pressure and handle multiple priorities effectively.
• A passion for delivering exceptional customer service and creating memorable guest experiences.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

• Design end-to-end guest experiences across various hospitality touchpoints, both physical and digital.
• Develop innovative service concepts and operational flows to elevate guest satisfaction and loyalty.
• Collaborate closely with cross-functional teams including operations, marketing, technology, and design.
• Utilize design thinking methodologies to understand guest needs and pain points.
• Create detailed journey maps, service blueprints, and user personas.
• Translate insights and concepts into tangible design solutions and actionable recommendations.
• Develop prototypes and mockups for new service offerings and digital interfaces.
• Conduct user research and testing to validate design concepts and gather feedback.
• Stay abreast of emerging trends in hospitality, technology, and customer experience design.
• Present design concepts and strategies to stakeholders at all levels.
• Ensure seamless integration of designed experiences with existing systems and processes.
• Champion a guest-centric culture throughout the organization.

• Bachelor's degree in Hospitality Management, Design, Business, or a related field; Master's preferred.
• 5+ years of experience in experience design, service design, CX design, or a similar role, with a focus on hospitality.
• Proven ability to design and implement innovative guest experiences.
• Strong understanding of design thinking, user-centered design, and service design principles.
• Proficiency in journey mapping, blueprinting, and prototyping tools.
• Excellent analytical, problem-solving, and strategic thinking skills.
• Exceptional communication, presentation, and storytelling abilities.
• Experience working in a remote, collaborative team environment.
• Familiarity with hospitality operations and technology is essential.
• Creative mindset with a passion for delivering outstanding guest interactions.

• Develop, implement, and monitor operational strategies to enhance service quality, guest satisfaction, and operational efficiency across all managed hospitality units.
• Oversee the day-to-day operations of various hospitality departments, including accommodation, food and beverage, events, and customer service, remotely.
• Manage and mentor a dispersed team of hospitality professionals, fostering a culture of high performance and continuous improvement.
• Ensure adherence to all health, safety, and hygiene regulations and company standards, particularly within a remote oversight context.
• Control operational costs and optimize resource allocation to achieve budgetary goals and maximize profitability.
• Implement and refine standard operating procedures (SOPs) to ensure consistency and quality in service delivery.
• Analyze operational data and performance metrics to identify areas for improvement and implement corrective actions.
• Collaborate with sales, marketing, and finance departments to align operational plans with business objectives.
• Manage vendor relationships and procurement processes to ensure timely and cost-effective acquisition of supplies and services.
• Lead and support strategic projects aimed at improving the guest experience and operational workflows.
• Champion the adoption of new technologies and operational tools to streamline processes and enhance efficiency.
• Handle escalated customer feedback and ensure timely and satisfactory resolution.
• Conduct regular virtual performance reviews and provide ongoing feedback and development opportunities for team members.
• Stay abreast of industry trends, competitive landscape, and emerging technologies in hospitality operations.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field; Master's degree preferred.
• Minimum of 7 years of progressive experience in hospitality operations management, with a proven track record of success in overseeing multiple properties or diverse operations.
• Extensive knowledge of hospitality industry best practices, including food and beverage, accommodation, event management, and customer service.
• Demonstrated experience in managing remote teams and operations effectively.
• Strong financial acumen with a proven ability to manage budgets, control costs, and drive profitability.
• Excellent leadership, communication, interpersonal, and problem-solving skills.
• Proficiency in hospitality management software and operational analysis tools.
• Ability to adapt quickly to changing market conditions and business needs.
• Strategic thinker with a proactive approach to operational challenges.
• Proven ability to implement and drive change management initiatives.
• Strong understanding of health, safety, and regulatory compliance in the hospitality sector.

• Oversee all operational aspects of leisure and sports facilities.
• Develop and implement operational strategies to enhance efficiency and customer satisfaction.
• Manage budgets, control costs, and ensure financial targets are met.
• Lead, motivate, and develop operational teams.
• Ensure compliance with health, safety, and regulatory standards.
• Manage facility maintenance, security, and resource allocation.
• Drive initiatives for continuous improvement in operational processes.
• Develop and maintain strong relationships with stakeholders and suppliers.
• Ensure the delivery of exceptional customer experiences.

• Bachelor's degree in Business Administration, Operations Management, Hospitality Management, or a related field.
• Significant experience in operations management, ideally within the leisure, sports, or hospitality sectors.
• Proven leadership experience, with the ability to manage and inspire teams.
• Strong financial acumen and budget management skills.
• In-depth knowledge of health and safety regulations and compliance.
• Excellent problem-solving, decision-making, and strategic planning abilities.
• Outstanding communication and interpersonal skills.
• Experience in facilities management and vendor relations.

Summary

All the details

Café Customer Assistant - Hospitality - Metro Centre

Join our team at M&S as a Customer Assistant in our Café, where you'll become a champion of our delightful food and drink offerings, offers, and services. We're seeking passionate individuals who take pride in their knowledge of the latest food and drink trends and are eager to share it with our customers.

You'll be a brand ambassador who’s ready to recommend and promote our delicious café menu. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

· Being digitally confident is essential. You'll utilise our digital tools, such as our digital menus and in-store devices, to enhance the customer experience and ensure they get the products they want, when they need them.

· Efficiency and effectiveness are key aspects of your role ensuring that our customers don’t wait while maintaining high standards in food safety and hygiene consistently. You’ll be ready to roll your sleeves up, work hard and go above and beyond every day.

· Being a team player is crucial. You'll take responsibility for creating a great inclusive café environment, supporting and respecting your colleagues and our customers every day.

· Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.

Are you ready for it? Take your marks and get ready to apply.


Working Pattern

Week 1:
Sunday 11:00-15:00
Monday 11:00-15:00
Wednesday 11:00-15:00
Thursday 11:00-15:00
Friday 11:00-15:00

Week 2:
Monday 11:00-15:00
Tuesday 11:00-15:00
Thursday 11:00-15:00
Friday 11:00-15:00
Saturday 11:00-15:00



Job Description:
Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities 

· Serve our customers efficiently, both on the shop floor and at service points 

· Keep the store clean and tidy, ensuring that our shelves are always stocked with product

· Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities 

· Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.

· Build expert product knowledge to sell and recommend our products and services 

· We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities 

· High levels of customer service

· Committed to delivering excellent work with great attention to detail 

· Open to and acts upon feedback, asking for this regularly 

· Takes accountability for planning and managing own workload efficiently

· Strong communication skills

· Adaptable to changing situations

· Builds positive relationships by being a good listener

· Good level of digital capability

Everyone’s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

• Long term opportunity with career progression opportunities
• Excellent employee benefits including healthcare
• Weekly pay
• Onsite bike storage
• Employee of the month awards and prizes