886 Hospitality jobs in Sunderland
Hospitality Teacher
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Are you passionate about education and committed to helping learners unlock their full potential? Are you skilled in Hospitality with a desire to make a positive impact on the lives of those you teach? If so, we have the perfect opportunity for you!
We have a great opportunity available to join Novus, our prison education provider at HMP Holme House, working as a Hospitality Teacher. This role is offered on a permanent, full-time basis, working 37 hours per week.
Who are Novus?
Novus are a leading provider of prison education and have been supporting men, women, and children of all ages for over 30 years across the UK to take new directions. We are also part of the LTE group of companies that include The Manchester College, MOL, Total People, UCEN, and LTE Group Operations. We are currently rated "Good" by Ofsted and have partnerships with over 1000 industry and employer partners, ensuring our learners secure their place as the movers and shakers of the future. Our business is growing year on year due to our continued success as a leading provider in prison education.
Site Information
HMP Holme House located in Stockton-on-Tees, is a Category C men's prison. The team's aim is to create an environment in which staff and prisoners feel safe, and where causes of prison stress are minimised. The prison's mission is to provide a secure, safe, and rehabilitative environment that encourages positive change and prepares inmates for a successful reintegration into society.
Role Responsibilities
Please see the attached role profile for an overview of general role responsibilities. Specific details pertaining to the nature of the role are shared during the interview process.
Skills, Qualifications and Experience
To be successful in this role, you will need:
- Teaching qualification and where applicable, relevant subject specialist qualification - with a commitment to obtain the outstanding qualification within 12 months
- Level 2 qualification in Literacy and Numeracy
- Track record of creating stimulating, vibrant environments which are conducive to learning and motivational for learners
- Track record of achievement of quality targets
- Track record of producing accurate and timely reports
- Effective interpersonal and communication skills
- Ability to motivate and enthuse learners
- Organisational skills to prioritise workload to meet deadlines and targets
- Positive team working
Benefits
- 40 days annual leave plus 8 bank holidays
- 2 hours for wellbeing / personal development per week
- Significant Pension contributions
- Retail Discounts
- Employee Assistance Program
- Cycle to work scheme
Safeguarding
The LTE Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All applicants will be required to undergo an appropriate DBS check via the Criminal Records Bureau and may be subject to additional online checks as part of our pre-screening process. Some roles are exempt from the Rehabilitation of Offenders Act 1974 and would require an Enhanced DBS check.
Equal Opportunities Statement
Novus is committed to providing an environment where everyone is valued as an individual and where learners and colleagues can work, learn, flourish and develop their skills and knowledge in an atmosphere of dignity and respect. We are committed to working in an inclusive way with all the communities in which we are geographically located and to developing a workforce and learner community that reflects the UK's rich diversity and vibrancy.
The closing date for this job advert is 19/09/2025. However, sometimes the job advert may close early if we receive a good response!
Hospitality Operations Supervisor
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Job Description
Key responsibilities include:
- Supervising daily operations of the hospitality venue, ensuring high standards of service and customer satisfaction.
- Managing and motivating a team of hospitality staff, including front desk, waiting staff, and bar personnel.
- Overseeing food and beverage service, ensuring quality, presentation, and adherence to hygiene standards.
- Handling customer inquiries, complaints, and feedback effectively and professionally.
- Managing reservations and coordinating event logistics.
- Ensuring compliance with health, safety, and licensing regulations.
- Monitoring inventory levels for food, beverages, and supplies, placing orders as needed.
- Training new staff members and providing ongoing development for the team.
- Assisting with staff scheduling and ensuring adequate coverage during shifts.
- Implementing and upholding company policies and procedures.
- Maintaining the cleanliness and overall appearance of the venue.
- Conducting daily briefings with the team to communicate objectives and updates.
Senior Hospitality Operations Manager
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Job Description
Responsibilities:
- Oversee day-to-day operations of multiple hospitality establishments remotely.
- Develop and implement operational strategies to enhance service quality and guest satisfaction.
- Manage budgets, control costs, and optimize financial performance.
- Lead and motivate remote teams, focusing on training, development, and performance.
- Ensure compliance with all health, safety, and hygiene standards.
- Analyze operational data and implement improvements to increase efficiency.
- Manage supplier relationships and negotiate favorable contracts.
- Develop and maintain strong relationships with stakeholders and key partners.
- Implement innovative solutions to improve guest experiences and operational flow.
- Conduct virtual performance reviews and provide constructive feedback to teams.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Extensive experience in senior management roles within the hospitality industry.
- Proven track record of successfully managing operations and driving profitability.
- Strong understanding of hospitality best practices, service standards, and regulatory requirements.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in hospitality management software and remote collaboration tools.
- Strong financial acumen and budget management skills.
- Ability to work independently and make effective decisions in a remote setting.
Remote Hospitality Operations Manager
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Remote Hospitality Operations Specialist
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Job Description
Key Responsibilities:
- Manage and optimize online booking platforms and reservation systems.
- Coordinate with remote teams and third-party service providers to ensure seamless operations.
- Develop and implement standard operating procedures (SOPs) for hospitality services.
- Analyze guest feedback and reviews to identify areas for improvement.
- Implement initiatives to enhance guest satisfaction and loyalty.
- Manage online reputation and respond to customer inquiries and reviews.
- Assist in the development and launch of new hospitality services and offerings.
- Monitor operational performance and report on key metrics.
- Collaborate with marketing teams on promotional campaigns.
- Ensure compliance with health, safety, and hygiene standards in all operations.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 3 years of experience in hospitality operations, management, or a related customer-facing role.
- Proven experience working in a remote or distributed team environment.
- Strong understanding of hospitality industry trends and best practices.
- Excellent organizational, communication, and problem-solving skills.
- Proficiency with online booking systems, CRM software, and general office productivity tools.
- Ability to manage multiple tasks and prioritize effectively in a remote setting.
- Customer-centric approach with a passion for delivering exceptional service.
Remote Customer Support Specialist (Hospitality)
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Job Description
Key Responsibilities:
- Provide exceptional customer service via multiple channels (phone, email, chat).
- Resolve customer inquiries, issues, and complaints efficiently.
- Assist with bookings, reservations, and travel arrangements.
- Troubleshoot technical and service-related problems.
- Document all customer interactions in the CRM system.
- Escalate complex issues to relevant teams.
- Maintain a high level of product and service knowledge.
- Contribute to team goals and company objectives.
Customer Service Advisor
Posted today
Job Viewed
Job Description
Where: Darlington
Full time: Permanent
Salary: £25,087 rising to £5,684 at 9 months in role, plus the ability to earn commission
Hourly rate: £12 2 per hour rising to 3.12 per hour at 9 months in role
Shifts: The department is open from 08:00am until 06:00pm so no late evening shifts and only one weekend in three!
Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Payment Support role with EE.
Why not use your skills to make a difference and join our Payment Support Team in Darlington? We need people like you to support and guide our customers during difficult times. Whether it’s helping them with a billing query, assisting those who have fallen behind on their payments or anything else they need, with the training we provide you will be the expert that they need. Every interaction will deliver a brilliant, personal service.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £25,087 rising to £25,684 a er 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
- Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts
- Volunteering days, so you can give back to your local community
- Optional Private Healthcare and Dental, to protect you and your family
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
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Customer Service Advisor
Posted today
Job Viewed
Job Description
Where: Darlington
Full time: Permanent
Salary: £25,087 rising to £5,684 at 9 months in role, plus the ability to earn commission
Hourly rate: £12 2 per hour rising to 3.12 per hour at 9 months in role
Shifts: The department is open from 08:00am until 06:00pm so no late evening shifts and only one weekend in three!
Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Payment Support role with EE.
Why not use your skills to make a difference and join our Payment Support Team in Darlington? We need people like you to support and guide our customers during difficult times. Whether it’s helping them with a billing query, assisting those who have fallen behind on their payments or anything else they need, with the training we provide you will be the expert that they need. Every interaction will deliver a brilliant, personal service.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £25,087 rising to £25,684 a er 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
- Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts
- Volunteering days, so you can give back to your local community
- Optional Private Healthcare and Dental, to protect you and your family
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor
Posted today
Job Viewed
Job Description
Where: Darlington
Full time: Permanent
Salary: £25,087 rising to £5,684 at 9 months in role, plus the ability to earn commission
Hourly rate: £12 2 per hour rising to 3.12 per hour at 9 months in role
Shifts: The department is open from 08:00am until 06:00pm so no late evening shifts and only one weekend in three!
Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Payment Support role with EE.
Why not use your skills to make a difference and join our Payment Support Team in Darlington? We need people like you to support and guide our customers during difficult times. Whether it’s helping them with a billing query, assisting those who have fallen behind on their payments or anything else they need, with the training we provide you will be the expert that they need. Every interaction will deliver a brilliant, personal service.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £25,087 rising to £25,684 a er 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
- Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts
- Volunteering days, so you can give back to your local community
- Optional Private Healthcare and Dental, to protect you and your family
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor
Posted today
Job Viewed
Job Description
Where: Darlington
Full time: Permanent
Salary: £25,087 rising to £5,684 at 9 months in role, plus the ability to earn commission
Hourly rate: £12 2 per hour rising to 3.12 per hour at 9 months in role
Shifts: The department is open from 08:00am until 06:00pm so no late evening shifts and only one weekend in three!
Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Payment Support role with EE.
Why not use your skills to make a difference and join our Payment Support Team in Darlington? We need people like you to support and guide our customers during difficult times. Whether it’s helping them with a billing query, assisting those who have fallen behind on their payments or anything else they need, with the training we provide you will be the expert that they need. Every interaction will deliver a brilliant, personal service.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £25,087 rising to £25,684 a er 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
- Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts
- Volunteering days, so you can give back to your local community
- Optional Private Healthcare and Dental, to protect you and your family
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?