15,512 Jobs in Sunderland

Job Title: Senior Management Accountant

Location: Washington; Tyne & Wear. We offer a range of hybrid and flexible working arrangements – please speak to your recruiter about the options for this particular role

Salary: Up to £55,869 depending on skills & experience

What you’ll be doing:

• Monitor and analyse the financial performance of Site Operations cost areas, providing independent financial challenge and regular reviews with senior stakeholders
• Deliver accurate and consistent management reporting for Site Operations, including site stock and labour hours analysis
• Support the Cost Performance Lead in developing the five-year Integrated Business Plan, including direct labour rate calculations and co-ordinating inputs from budget holders
• Prepare monthly accruals, prepayments and journal corrections, and raise purchase requisitions to support operational, engineering and production activities
• Ensure compliance with financial controls , policies and procedures, and support internal and external audit requirements
• Support business stakeholders in understanding financial information, including forecasting and key metric analysis
• Promote standardisation and continuous improvement, sharing best practice across the wider FP&A team
• Work collaboratively with finance teams across sites and disciplines within the Defence Solutions business to communicate financial performance and key metrics

Your skills and experiences:

Essential

• Proven experience in management accounting and FP&A, including budgeting, forecasting, and operational cost analysis
• Advanced Excel skills, including Pivot Tables, VLOOKUP, and data manipulation
• Ability to work effectively with non-financial stakeholders, translating financial information into clear insights
• Experience in a manufacturing or engineering environment, supporting operational and financial processes

Desirable

• Fully qualified accountant (ACCA, CIMA or ACA) or qualified by experience
• Proficiency with ERP systems, such as SAP or Oracle, for reporting and financial management

Benefits

As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts – you may also be eligible for an annual incentive.

The Cost Performance Team:

The Cost Performance team sits within the FP&A function of Munitions Finance, managing costs across our Land UK manufacturing sites. We work closely with Operations, Engineering, and Project Management to provide financial analysis and challenge that supports effective decision -making.

This role oversees finance for small arms ammunition production and offers the opportunity to contribute to a growing and dynamic part of the business. You will be part of a collaborative team that values innovation, continuous improvement, and the sharing of best practice, helping to drive financial performance and operational excellence across the sites.

Why BAE Systems?

This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.

Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks.

Closing Date: 29th October 2025

We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.

#LI-SS1

#LI-Hybrid

Job Title: Senior Management Accountant

Location: Washington; Tyne & Wear. We offer a range of hybrid and flexible working arrangements – please speak to your recruiter about the options for this particular role

Salary: Up to £55,869 depending on skills & experience

What you’ll be doing:

• Monitor and analyse the financial performance of Site Operations cost areas, providing independent financial challenge and regular reviews with senior stakeholders
• Deliver accurate and consistent management reporting for Site Operations, including site stock and labour hours analysis
• Support the Cost Performance Lead in developing the five-year Integrated Business Plan, including direct labour rate calculations and co-ordinating inputs from budget holders
• Prepare monthly accruals, prepayments and journal corrections, and raise purchase requisitions to support operational, engineering and production activities
• Ensure compliance with financial controls , policies and procedures, and support internal and external audit requirements
• Support business stakeholders in understanding financial information, including forecasting and key metric analysis
• Promote standardisation and continuous improvement, sharing best practice across the wider FP&A team
• Work collaboratively with finance teams across sites and disciplines within the Defence Solutions business to communicate financial performance and key metrics

Your skills and experiences:

Essential

• Proven experience in management accounting and FP&A, including budgeting, forecasting, and operational cost analysis
• Advanced Excel skills, including Pivot Tables, VLOOKUP, and data manipulation
• Ability to work effectively with non-financial stakeholders, translating financial information into clear insights
• Experience in a manufacturing or engineering environment, supporting operational and financial processes

Desirable

• Fully qualified accountant (ACCA, CIMA or ACA) or qualified by experience
• Proficiency with ERP systems, such as SAP or Oracle, for reporting and financial management

Benefits

As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts – you may also be eligible for an annual incentive.

The Cost Performance Team:

The Cost Performance team sits within the FP&A function of Munitions Finance, managing costs across our Land UK manufacturing sites. We work closely with Operations, Engineering, and Project Management to provide financial analysis and challenge that supports effective decision -making.

This role oversees finance for small arms ammunition production and offers the opportunity to contribute to a growing and dynamic part of the business. You will be part of a collaborative team that values innovation, continuous improvement, and the sharing of best practice, helping to drive financial performance and operational excellence across the sites.

Why BAE Systems?

This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.

Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks.

Closing Date: 29th October 2025

We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.

#LI-SS1

#LI-Hybrid

• £31,827 - £5,000 per annum
• Average uncapped bonus of £ 800 per annum (with potential to earn more)
• 5 days a week
• Earn extra with our refer a friend scheme – T&C’s Apply

Here at Halfords, we’re looking for a skilled Vehicle Technician / MOT Tester to join our team. If you’re an experienced mechanic with a passion for delivering excellent customer experience and keeping vehicles safe on the road, we want to hear from you.

As a Vehicle Technician / MOT Tester, you’ll carry out MOT tests to DVSA standards and complete a wide range of vehicle maintenance and repair work. From advanced diagnostics & repairs to routine services, you’ll ensure every job is done to the highest standard.

Drive your career forward at Halfords, the UK’s largest Automotive service, maintenance and repair business, offering excellent training & development opportunities, a wide range of benefits and an uncapped bonus scheme.

Benefits Include:

• 5.6 weeks’ annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream - access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan – to access wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance

You will be given every opportunity to progress your career at Halfords. Access to hybrid training and IMI approved continuous development will be fully supported.

Skills and experience

• Level 3 qualified in Light Vehicle Maintenance & Repair (or equivalent qualification or experience)
• Valid MOT Testing Licence
• Must have a full drivers licence with no more than 9 points

Why Halfords?

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest Automotive service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

Our Teaching Assistants are fulfilled by the idea of making even the smallest positive changes in our young people, so we celebrate the little things. There’s lots of ups and downs, and to some of our young people, sitting through a lesson can be a big win. We call these huge small victories and whilst they may seem small on the surface, they add up to make a big difference.

Check out this video on what life as a Teaching Assistant at Witherslack Group is like!

You’ll be working with children and young people with Autistic Spectrum Disorder/Social, Emotional and Mental Health needs . You’ll be there to help them learn, develop their abilities and raise their self-esteem. You will need to be resilient and dedicated, but those huge small victories that you achieve will be something you’re really proud of.

It can be a tough journey, but the positive steps forward will more than make up for it. As a Teaching Assistant at Witherslack Group, you’ll get all the support you need to succeed. Your colleagues will be the best at what they do, the school environments will be well-resourced and we’ll be with you every step of the way, helping you build a rewarding teaching career.

You’ll be joining Ashbrooke School, one of the leading SEN settings in the North East. A purpose-built school with specialist classrooms, extensive grounds and sporting facilities, plus a new purpose-built primary provision – Ashbrooke supports young people with ADHD, ASD, SEMH and SLCN and was recently rated Outstanding by Ofsted

We know you’re going to do great things. For your hard work and commitment, we reward you with the best salary and benefits package in the education sector. With us, you’ll get to bring learning to life and make a genuine difference to the lives of our young people – plus you’ll get:

• Training: A full induction and on the job training

• Holiday: You’ll work hard at WG, so you’ll be rewarded with full school holidays

• Progression: If career development is your thing, most of our head teachers and leaders have been promoted from within our group

• Flexible benefits: meaning you can increase/decrease benefits such as life insurance – check out our benefits here

• Wellbeing: a host of wellbeing tools and advice including employee assistance

• Medical cover so you can claim back the cost of things like an opticians or dentist appointment and a host of high-street discounts

• Beautiful working environments with the very best facilities – check out our schools here

• A recommend a friend scheme that offers a £1,000 bonus every time

• Contributory pension (matched up to 5%)

Our young people come from all walks of life, diverse backgrounds and with different needs – and our workforce reflects that diversity, so that our teams can engage, encourage and inspire our young people to be themselves. You’ll be more than a Teaching Assistant, you’ll be able to connect with our pupils because of:

• Your ‘can do’ attitude – a team player who rolls up their sleeves to help others

• Ideally you’ll have experience working in a classroom, but if not, we can provide you will all the relevant training

• Your genuine passion for supporting children to learn and the impact it can have on their lives

• Your enthusiasm and expertise to support the teacher and work closely with our therapists

At Witherslack Group, inclusion is part of who we are. We’re committed to creating an environment where everyone feels respected, valued and that they truly belong.

As a specialist provider of education and care for children and young people with special educational needs, we understand the importance of embracing individuality and championing difference- especially when it comes to neurodiversity. We celebrate diverse perspectives, lived experiences, and the unique strengths that each person brings to our community.

We welcome applications from people of all backgrounds, identities, and abilities. We are proud to be recognised as an inclusive employer and are committed to making our recruitment and workplace practices inclusive and accessible. If you need any adjustments to support you through the recruitment process or in the workplace, we’ll be there every step of the way.

By building a diverse and inclusive team, we’re better able to support the children, young people and families we serve and ensure every member of our team can thrive, grow, and be their authentic self.

The Witherslack Group is committed to safeguarding and promoting the welfare of its young people. This post is subject to an enhanced DBS check (we will cover the cost) and an online search. We are an equal opportunities employer welcoming applications from all sections of the community.

For a full job description and person specification, please click here

To view our ex-offenders policy please click here .

To view our Child Protection Policy, please visit the 'Parents and Carers' section of this School/Learning centre. You can find all our Schools here .

Special Education / Careers in Care / Careers in Special Education / Working with Children /
SEMH / SEN / ASD

Working in our Children’s Homes means being a part of a young person’s day to day life. This means being there for the highest highs and lowest lows. Our support workers enable our young people to get their childhood back and create pathways to become well rounded adults – an incredibly rewarding role to have. There will be challenges along the way but there will also be the smallest moments which feel like a huge small victory!

Our homes accommodate young people with social, emotional and mental health needs, and our aim is to create the best possible outcome for the young people in our care. Our support workers are fulfilled by the idea of affecting even the smallest positive changes in our young people, so we celebrate the little things. 

Check out this video on what life as a Children's Residential Support Worker is like.

You’ll take care of our young people day to day, making sure things run smoothly and creating lasting memories. This involves making sure they are up and ready for school, helping with homework, completing paperwork and planning activities. Evenings and weekends are for fun, whether that’s playing on the Xbox, a game of football, having a film day or going go-karting – not a bad way to spend your day at work! Working here is never dull, and the work really matters. It’s about tapping into each young person’s needs, personality and potential - and guiding them toward a positive future.

We know you’re going to do great things. For your hard work and commitment, we reward you with the best salary and benefits package in the care sector. With us, you’ll get to make a genuine difference to the lives of our young people – plus you’ll get:

• Salary: Base salary of £29,034 - £35,400

Bonuses: In addition to your base salary you’ll do 1-2 sleep ins per months, these are paid at £8 per sleep and ,400 Attendance Allowance – assuming good attendance, £1 00 Welcome Bonus - on successful completion of probation & ,000 Loyalty Bonus (after 12 months of employment)

• Training: A full 4-week induction on our Care Academy

• Holiday: You’ll work hard at WG, so you’ll be rewarded with 7 weeks’ holiday

• Progression: If career development is your thing, most of our team leaders and managers have been promoted from within our group – plus you could join our ‘Aspire’ future managers programme

• Flexible benefits package: meaning you can increase/decrease your holiday allowance, pension and life insurance – check out our benefits here

• Wellbeing: a host of
  wellbeing tools and advice including employee assistance

• Medical cover so you can claim back the cost of things like an opticians or dentist appointment and a host of high-street discounts

• Meals provided while you’re at work

• Beautiful working environments with the very best facilities – check out our homes here

• A recommend a friend scheme that offers a £1,000 bonus every t e

Bring your whole-self to work

Here at Witherslack Group, we celebrate everyone’s differences as that’s what makes us the best at what we do. Our young people come from all walks of life, diverse backgrounds and with different needs – and our workforce reflects that diversity, so that our teams can engage, encourage and inspire our young people to be themselves. You don’t need experience, but there are a few things we’ll be looking for from you:

• A ‘can do’ attitude – a team player who rolls up their sleeves to help others

• We genuinely care about our young people (and each other) so honesty and empathy is a must

• The resilience to be able to deal with challenging situations

• A full UK driving licence which you’ve held for at least 12 months

• If you don’t have a Level 3 Diploma in Residential Childcare (or equivalent), we’ll pay for you to study and support you every step
  of the way

You’ll start life as a RSW by joining our ‘Care Academy’ – 4 weeks of off the job training with experienced WG professionals to help you feel confident and ready to support our young people.

Our young people deserve the best possible future and we feel the same about our teams. You deserve to have the career you want, with a purpose-led employer, in an environment that allows you to be yourself.

The Witherslack Group is committed to safeguarding and promoting the welfare of its young people. This post is subject to an enhanced DBS check (we will cover the cost) and an online search. We are an equal opportunities employer welcoming applications from all sections of the community.

For a full job description and person specification, please click here .

To view our ex-offenders policy please click here .

Children’s Support Worker / Residential Support Worker / Care Worker / Career in Care / Working with Children / SEMH

Working in our Children’s Homes means being a part of a young person’s day to day life. This means being there for the highest highs and lowest lows. Our shift leaders enable our young people to get their childhood back and create pathways to become well rounded adults – an incredibly rewarding role to have. There will be challenges along the way but there will also be the smallest moments which feel like a huge small victory!

Our homes accommodate young people with social, emotional and mental health needs, and our aim is to create the best possible outcome for the young people in our care. Our shift leaders are fulfilled by the idea of affecting even the smallest positive
changes in our young people, so we celebrate the little things.

You’ll be a part of taking care of our young people day to day, making sure things run smoothly and creating lasting memories. As a shift leader you will also make sure that the staff team are supported and the home is operating at our high standards, prepared to step up to deputise for the Team Leaders. We’re looking for someone able to relate to and build relationships with our young people. Compassionate, emotionally resilient, and supportive, you’ll also be able to provide the leadership that inspires your colleagues.

We know you’re going to do great things. For your hard work and commitment, we reward you with the best salary and benefits package in the care sector. With us, you’ll get to make a genuine difference to the lives of our young people – plus you’ll get:

• Salary: Base salary of £30,991 - £35,400 < >

• Bonuses: In addition to your base salary you’ll do up 1-2 sleep ins per months, these are paid at £8 per sleep and ,400 Attendance Allowance – assuming good attendance, £1 00 Welcome Bonus - on successful completion of probation & ,000 Loyalty Bonus (after 12 months of employment)            

• Training: A full 4-week induction on our Care Academy

• Holiday: You’ll work hard at WG, so you’ll be rewarded with 7 weeks’ holiday

• Progression: If career development is your thing, most of our team leaders and managers have been promoted from within our group – plus you could join our ‘Aspire’ future managers programme

• Flexible benefits package: meaning you can increase/decrease your holiday allowance, pension and life insurance – check out our benefits here

• Wellbeing: a host of wellbeing tools and advice including employee
  assistance

• Medical cover so you can claim back the cost of things like an opticians or dentist appointment and a host of high-street discounts

• Meals provided while you’re at work

• Beautiful working environments with the very best facilities – check out our homes here

• A recommend a friend scheme that offers a £1,000 bonus every time

  li>

Here at Witherslack Group, we celebrate everyone’s differences as that’s what makes us the best at what we do. Our young people come from all walks of life, diverse backgrounds and with different needs – and our workforce reflects that diversity, so that our teams can engage, encourage and inspire our young people to be themselves. You don’t need experience, but there are a few things we’ll be looking for from you:

• A ‘can do’ attitude – a team player who rolls up their sleeves to help others

• We genuinely care about our young people (and each other) so honesty and empathy is a must

• The resilience to be able to deal with challenging situations

• A full UK driving licence which you’ve held for at least 12 months

• If you don’t have a Level 3 Diploma in Residential Childcare (or equivalent), we’ll pay for you to study and support you every step of the
  way

You’ll start life as a RSW by joining our ‘Care Academy’ – 4 weeks of off the job training with experienced WG professionals to help you feel confident and ready to support our young people.

At Witherslack Group, inclusion is part of who we are. We’re committed to creating an environment where everyone feels respected, valued and that they truly belong.

As a specialist provider of education and care for children and young people with special educational needs, we understand the importance of embracing individuality and championing difference- especially when it comes to neurodiversity. We celebrate diverse perspectives, lived experiences, and the unique strengths that each person brings to our community.

We welcome applications from people of all backgrounds, identities, and abilities. We are proud to be recognised as an inclusive employer and are committed to making our recruitment and workplace practices inclusive and accessible. If you need any adjustments to support you through the recruitment process or in the workplace, we’ll be there every step of the way.

By building a diverse and inclusive team, we’re better able to support the children, young people and families we serve and ensure every member of our team can thrive, grow, and be their authentic self.

The Witherslack Group is committed to safeguarding and promoting the welfare of its young people. This post is subject to an enhanced DBS check (we will cover the cost) and an online search. We are an equal opportunities employer welcoming applications from all sections of the
community.

For a full job description and person specification, please click here .

To view our ex-offenders policy please click here .

Children’s Support Worker / Residential Support Worker / Care Worker / Career in Care / Working with Children / SEMH

• £31,827 - £5,000 per annum
• Average uncapped bonus of £ 800 per annum (with potential to earn more)
• 5 days a week
• Earn extra with our refer a friend scheme – T&C’s Apply

Here at Halfords, we’re looking for a skilled Vehicle Technician / MOT Tester to join our team. If you’re an experienced mechanic with a passion for delivering excellent customer experience and keeping vehicles safe on the road, we want to hear from you.

As a Vehicle Technician / MOT Tester, you’ll carry out MOT tests to DVSA standards and complete a wide range of vehicle maintenance and repair work. From advanced diagnostics & repairs to routine services, you’ll ensure every job is done to the highest standard.

Drive your career forward at Halfords, the UK’s largest Automotive service, maintenance and repair business, offering excellent training & development opportunities, a wide range of benefits and an uncapped bonus scheme.

Benefits Include:

• 5.6 weeks’ annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream - access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan – to access wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance

You will be given every opportunity to progress your career at Halfords. Access to hybrid training and IMI approved continuous development will be fully supported.

Skills and experience

• Level 3 qualified in Light Vehicle Maintenance & Repair (or equivalent qualification or experience)
• Valid MOT Testing Licence
• Must have a full drivers licence with no more than 9 points

Why Halfords?

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest Automotive service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

Exciting Opportunity: We’re Hiring a Full-Time Receptionist – Gateshead Site

We’re thrilled to announce a fantastic opportunity to join our team at Gateshead as a Receptionist. This full-time role is perfect for someone who thrives in a dynamic environment and enjoys being at the heart of the action.

As our receptionist, you’ll play a vital role in delivering a first-class front-of-house and administrative service. You’ll be the first point of contact for visitors and staff, helping to create a welcoming and professional atmosphere that reflects our values and culture.

Beyond traditional reception duties, you’ll also support a variety of exciting initiatives, from helping with on-site staff events and client visits to assisting with the day-to-day running of our self-service shop. This is a brilliant opportunity to get involved in the wider business and make a real impact.

Key Responsibilities:

• Warmly welcoming and signing in visitors, contractors, and issuing appropriate passes
• Managing reception and Facilities help desk emails with professionalism and efficiency
• Handling taxi bookings and meeting room reservations
• Managing incoming and outgoing post and deliveries
• Supporting general admin tasks including printing, scanning, and filing
• Coordinating and maintaining Health & Safety training records (e.g. First Aid, Fire Marshal)
• Ensuring Health & Safety boards are accurate and up to date
• Monitoring stationery stock levels and placing timely orders
• Organising lunch orders for clients and operational teams
• Maintaining physical and digital logs (e.g. visitor logs, temporary pass records)
• Conducting PTW, CCTV, and First Aid sheet checks
• Raising work permissions, permits, and service desk tickets
• Updating car park rotas and issuing temporary parking spaces
• Creating access profiles and printing staff and visitor badges
• Supporting the planning and delivery of on-site staff events and client visits
• Assisting with the upkeep and smooth operation of our on-site self-service shop

What We’re Looking For:

• A vibrant personality with a “can do, will do” attitude
• Excellent communication and interpersonal skills
• Initiative and the ability to think on your feet
• A proactive approach to tasks and problem-solving
• High standards and a strong work ethic
• Ability to multitask and remain calm under pressure
• Strong IT skills, including MS Office and intranet systems
• Self-motivated and able to work independently
• Flexible and adaptable to changing needs and priorities
• Previous experience in a similar front-of-house or administrative role is desirable but not essential

If you’re someone who enjoys variety, thrives on interaction, and takes pride in creating a positive experience for others, we’d love to hear from you.

Apply now and let’s chat more about this exciting opportunity, we look forward to welcoming you to the team!

Would you like to make a difference to someone’s life?

Are you driven to serve a real purpose, helping people as we face the terrible hardships and difficulties of the cost of living crisis?

If you said yes to these questions then this challenging yet rewarding role is for you.

We are looking for a team of experienced Full time Inbound Telephone Customer Service Specialists to join our TP family for one of our Government campaigns.

Role: Customer Service Expert
Site: Work on site only
Start Date: 05/01/2026
Contract: Full-Time Permanent 
Training Duration: 10 days, Monday to Friday (full time training must be attended 9am-5:30pm)

Hours: 37.5 hours per week
Shifts: Monday – Friday 8:00am to 18:15 ( 8-4 / 9-5 / 10-6 )

( Full equipment is provided )

NO WEEKEND WORKING and NO BANK HOLIDAYS. 
Salary: £23,804 PA (£2.21ph)

What does my role involve?

• You will be working in a lively, vibrant and rewarding environment.
• Your day will start by signing into your systems, making sure you are ready for the fast paced day ahead.
  • As a Telephone Customer Service Specialist you will provide excellent service to a diverse range of customers and employers.
  • You will be working on an inbound Telephone channel helping customers who are inquiring about employment status in line with government guidelines, general claims, payments, advances and impact of Covid-19/government support, change of details/circumstances, new Universal Credit claims and appointment-related queries.
  • You will make a difference to people’s lives by informing customers of benefit payments to help with living costs, which may be available to those on a low income, or who are out of work or cannot work.

What do we need from you?

• Strong verbal and written skills with the ability to show attention to detail
• Ability to establish excellent customer relationships in a fast-paced environment.
• A can-do attitude with the ability to interact with lots of different people.
• Professional and friendly telephone manner with the ability to show empathy when needed.
• Customer Service experience.
• Experience of working within a target driven environment to a high standard
• PC skills, and the ability to navigate multiple systems competently, with ease
• A good consistent typing speed and the ability to multi task.
• Take ownership of situations with positivity, resilience and a dedicated approach to providing service excellence.
  • Ability to work within a fast paced, challenging and rewarding environment.

• What you get from us -

• Perks at Work – Savings Discounts / Free Online Classes
• - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
• Critical Illness – up to £10,000
• Eyecare support voucher
• Holiday Purchase Scheme
• Length of Service Awards
• Workplace Pension
• Monthly Inspire Awards – For the best of the best
• Refer-A-Friend earns up to £1 00 for you
• Monthly Wellbeing Webinars
• Dedicated Employee Experience Progress – Here to support TP journey 

.

The role you are applying for, requires that you are vetted to Baseline Personnel Screening Standard (BPSS).

If your application is successful, you will ask you to provide documents/evidence to allow us to perform the below checks:

1. Identity check
2. Nationality and Immigration Status (including the entitlement to undertake the work we are offering)
3. Basic Criminal Records Check
4. Employment/Academic History Check - for a period three years leading up to your application.  

We will require documented evidence of your three year history. employer/education references, payslips/P45, other evidence of salary payments.  If you had any gaps in work/education during this time, we will need evidence of what your activity was, e.g. travel, study, unemployment, volunteering etc.  If your application is successful, we will provide you with a list of acceptable documents and how you can send them to us.

Please note that if you are selected for the role, we will require all documents/evidence before we can confirm your start date with us.  All screening and evidence must be completed satisfactorily before commencement of employment.   We strongly recommend you start to compile this information so you have it ready to supply when needed

If you think you match the above, want to make a difference and have a desire to help resolve complex issues then please APPLY TODAY to create your application and a member of our friendly recruitment team will be in touch with you within 48 hours!

Disclaimer  Please be vigilant against job scams. Teleperformance will never  contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

Disclaimer  Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.