54 Hospitality jobs in Wales
Hospitality Operations Manager
CF10 1GD Cardiff, Wales
£50000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a distinguished name in the Hospitality & Tourism sector, is actively seeking a highly motivated and experienced Hospitality Operations Manager to join their dynamic, fully remote team. This is an exceptional opportunity to oversee and optimise operational efficiency across various hospitality ventures from a distance. You will be instrumental in setting and maintaining high standards of service, managing operational budgets, implementing best practices, and ensuring seamless guest experiences, all while working remotely.
The ideal candidate will possess a comprehensive understanding of hospitality operations, including food and beverage management, front office operations, housekeeping, and event planning. Proven experience in developing and implementing operational policies and procedures is essential. You should have a strong financial acumen, with the ability to manage budgets, control costs, and drive revenue growth. Excellent leadership, communication, and problem-solving skills are paramount, as you will be guiding and supporting on-site teams virtually. A passion for delivering exceptional customer service and a commitment to operational excellence are key. This remote role requires a highly organised and proactive individual who can effectively manage multiple priorities and ensure consistent quality across all operational areas.
Key Responsibilities:
A minimum of 7 years of progressive experience in hospitality management, with at least 3 years in a senior operational role, is required. A Bachelor's degree in Hospitality Management, Business Administration, or a related field is highly desirable. Proven experience in managing multi-site operations and leading remote teams is essential. Strong financial management skills and a deep understanding of hospitality operations are critical. You should be adept at utilising hospitality management software and analytics tools. This role demands exceptional organisational skills, attention to detail, and the ability to thrive in a fast-paced, remote environment. This is a challenging and rewarding opportunity to shape the future of a leading hospitality brand.
The ideal candidate will possess a comprehensive understanding of hospitality operations, including food and beverage management, front office operations, housekeeping, and event planning. Proven experience in developing and implementing operational policies and procedures is essential. You should have a strong financial acumen, with the ability to manage budgets, control costs, and drive revenue growth. Excellent leadership, communication, and problem-solving skills are paramount, as you will be guiding and supporting on-site teams virtually. A passion for delivering exceptional customer service and a commitment to operational excellence are key. This remote role requires a highly organised and proactive individual who can effectively manage multiple priorities and ensure consistent quality across all operational areas.
Key Responsibilities:
- Oversee daily operations of multiple hospitality establishments remotely.
- Develop and implement operational policies, procedures, and service standards.
- Ensure the highest levels of guest satisfaction and service quality.
- Manage departmental budgets, controlling costs and maximising profitability.
- Lead and motivate remote and on-site teams, fostering a positive and productive work environment.
- Monitor key performance indicators (KPIs) and implement strategies for improvement.
- Oversee inventory management and procurement processes.
- Ensure compliance with health, safety, and hygiene regulations.
- Collaborate with marketing and sales teams to drive revenue and occupancy.
- Implement technology solutions to enhance operational efficiency.
A minimum of 7 years of progressive experience in hospitality management, with at least 3 years in a senior operational role, is required. A Bachelor's degree in Hospitality Management, Business Administration, or a related field is highly desirable. Proven experience in managing multi-site operations and leading remote teams is essential. Strong financial management skills and a deep understanding of hospitality operations are critical. You should be adept at utilising hospitality management software and analytics tools. This role demands exceptional organisational skills, attention to detail, and the ability to thrive in a fast-paced, remote environment. This is a challenging and rewarding opportunity to shape the future of a leading hospitality brand.
This advertiser has chosen not to accept applicants from your region.
0
Senior Hospitality Operations Manager
CF10 1EP Cardiff, Wales
£55000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced and dynamic Senior Hospitality Operations Manager to lead their operations across multiple venues. This is a fully remote position, requiring exceptional organisational skills, a strategic mindset, and the ability to manage diverse teams and operations from a distance. The ideal candidate will have a deep understanding of the hospitality industry, with a proven track record in operational excellence, cost management, and enhancing guest experiences.
Key Responsibilities:
Key Responsibilities:
- Oversee the day-to-day operations of multiple hospitality establishments, ensuring high standards of service and efficiency.
- Develop and implement operational strategies to enhance guest satisfaction and maximise profitability.
- Manage budgets, control costs, and ensure financial targets are met.
- Lead, motivate, and develop teams across different locations, fostering a positive and high-performance culture.
- Develop and implement standard operating procedures (SOPs) for all areas of hospitality operations.
- Ensure compliance with all health, safety, hygiene, and licensing regulations.
- Monitor industry trends and implement innovative practices to stay competitive.
- Manage supplier relationships and negotiate contracts to optimise procurement.
- Conduct regular performance reviews and provide constructive feedback to on-site management teams.
- Oversee staff training and development programmes to ensure a high level of service delivery.
- Handle escalated guest complaints and ensure swift and satisfactory resolutions.
- Collaborate with marketing and sales teams to develop strategies for increasing revenue.
- Develop and manage operational plans, including staffing, inventory, and service delivery.
- Utilise technology and data analytics to improve operational efficiency and decision-making.
- Act as a key liaison between on-site teams and senior management.
- A degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in hospitality operations management, with experience overseeing multiple sites.
- Proven expertise in financial management, budgeting, and cost control within the hospitality sector.
- Strong leadership, communication, and interpersonal skills.
- Demonstrated ability to manage and develop diverse teams.
- In-depth knowledge of hospitality industry best practices, service standards, and operational requirements.
- Experience in event management and F&B operations is highly desirable.
- Proficiency in using hospitality management software and systems.
- Excellent problem-solving and decision-making abilities.
- Ability to work independently, prioritise effectively, and manage responsibilities in a remote capacity.
- Strong understanding of health, safety, and licensing regulations.
- A passion for delivering exceptional guest experiences.
- Flexibility to adapt to changing operational needs and market demands.
- Strong analytical skills to interpret performance data and implement improvements.
- A proactive and results-driven approach to operations management.
This advertiser has chosen not to accept applicants from your region.
1
Senior Hospitality Operations Lead
CF10 1EU Cardiff, Wales
£55000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client is seeking an experienced and dynamic Senior Hospitality Operations Lead to join their fully remote team. This is a unique opportunity to drive operational excellence within the hospitality and tourism sector, managing key functions and strategic initiatives from a remote-first environment. You will be responsible for optimizing service delivery, enhancing guest experiences, managing operational budgets, and leading teams to achieve exceptional standards. This role demands strong leadership, a deep understanding of hospitality operations, and the ability to foster collaboration and drive results through virtual communication channels.
Responsibilities:
Qualifications:
Responsibilities:
- Oversee and enhance the operational efficiency of various hospitality and tourism ventures.
- Develop and implement service standards, operational procedures, and best practices.
- Monitor guest feedback and implement strategies to improve overall guest satisfaction.
- Manage operational budgets, control costs, and ensure profitability across departments.
- Lead, train, and motivate remote teams to deliver outstanding service.
- Collaborate with marketing and sales teams to drive business growth and occupancy/bookings.
- Ensure compliance with health, safety, and hygiene regulations.
- Analyze operational data and performance metrics to identify trends and opportunities for improvement.
- Manage relationships with suppliers and third-party service providers.
- Drive innovation in service delivery and operational processes within the sector.
Qualifications:
- Significant experience in a senior operations management role within the hospitality or tourism industry.
- Proven track record of success in improving operational efficiency and guest satisfaction.
- Strong understanding of front-of-house, back-of-house, and customer service operations.
- Excellent leadership, team management, and communication skills, adapted for remote interaction.
- Financial acumen, with experience in budgeting and P&L management.
- Proficiency in hospitality management software and systems.
- Ability to work independently, manage multiple projects, and thrive in a remote work setting.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
- A passion for the hospitality industry and delivering exceptional guest experiences.
This advertiser has chosen not to accept applicants from your region.
2
Operations Director - Hospitality & Tourism
CF10 1EP Cardiff, Wales
£75000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking a strategic and experienced Operations Director to oversee operations within the vibrant hospitality and tourism sector in **Cardiff, Wales**. This is a key leadership role, operating on a hybrid model, offering a blend of strategic planning from home and on-site operational oversight. The successful candidate will be responsible for driving efficiency, ensuring exceptional guest experiences, and optimising the performance of various hospitality venues and tourism initiatives. You will manage budgets, lead diverse teams, and implement innovative strategies to enhance service delivery and profitability. This is an outstanding opportunity for a seasoned professional to make a substantial impact in a dynamic industry.
Responsibilities:
Responsibilities:
- Develop and implement strategic operational plans to achieve business goals and enhance guest satisfaction.
- Oversee the daily operations of multiple hospitality and tourism facilities, ensuring high standards of service, safety, and efficiency.
- Manage departmental budgets, control costs, and maximise revenue generation.
- Lead, mentor, and develop a diverse team of managers and staff across various functions.
- Ensure compliance with all relevant regulations, including health and safety, licensing, and employment laws.
- Drive continuous improvement initiatives to enhance operational processes and guest experiences.
- Build and maintain strong relationships with key stakeholders, suppliers, and partners.
- Conduct regular performance reviews and analyses of operational data to identify trends and opportunities.
- Develop and execute marketing and promotional strategies in collaboration with the marketing team.
- Champion a culture of excellence, guest-centricity, and employee engagement.
- Manage capital expenditure projects and oversee property maintenance and upgrades.
- Stay abreast of industry trends and best practices to maintain a competitive edge.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field; MBA or equivalent preferred.
- Minimum of 10 years of progressive experience in hospitality and tourism operations, with at least 5 years in a senior management or director-level role.
- Proven track record of successfully managing large-scale operations and diverse teams.
- Strong financial acumen with experience in budgeting, P&L management, and cost control.
- Excellent leadership, communication, and interpersonal skills.
- Demonstrated ability to develop and implement strategic operational plans.
- In-depth knowledge of the hospitality and tourism industry landscape.
- Experience with hybrid work models and remote team management is advantageous.
- Strong analytical and problem-solving skills.
- Proficiency in relevant operational software and systems.
- Must be eligible to work in the UK.
This advertiser has chosen not to accept applicants from your region.
3
Senior Hospitality Operations Manager
CF10 1AD Cardiff, Wales
£55000 Annually
WhatJobs
Posted 9 days ago
Job Viewed
Job Description
Our client is seeking an experienced and dynamic Senior Hospitality Operations Manager to join their innovative team. This is a fully remote position, offering the flexibility to work from anywhere within the UK. You will be responsible for overseeing a portfolio of hospitality ventures, ensuring exceptional guest experiences and driving operational efficiency. Your role will involve developing and implementing strategic plans, managing budgets, and fostering strong relationships with stakeholders.
Key responsibilities include:
The ideal candidate will possess a proven track record in hospitality management, with a strong understanding of diverse operational environments. Excellent communication, leadership, and problem-solving skills are essential. You must be comfortable working autonomously and managing multiple projects simultaneously in a remote setting. A passion for delivering outstanding service and a strategic mindset are crucial for success in this role. This role requires a proactive individual who can adapt to a fast-paced and evolving industry, contributing significantly to the continued success of our client's ventures.
Qualifications:
This is an exciting opportunity to shape the future of hospitality operations for a forward-thinking organisation based in Cardiff, Wales, UK .
Key responsibilities include:
- Leading and motivating remote teams across various hospitality sectors.
- Developing and refining operational procedures to enhance service quality and customer satisfaction.
- Monitoring financial performance, including revenue forecasting, expense control, and profitability analysis.
- Implementing innovative solutions to address operational challenges and leverage market opportunities.
- Ensuring compliance with all relevant health, safety, and regulatory standards.
- Collaborating with marketing and sales teams to drive business growth and brand development.
- Conducting regular performance reviews and providing constructive feedback to team members.
- Utilizing technology and data analytics to optimize operations and identify areas for improvement.
- Representing the company at industry events and networking opportunities.
The ideal candidate will possess a proven track record in hospitality management, with a strong understanding of diverse operational environments. Excellent communication, leadership, and problem-solving skills are essential. You must be comfortable working autonomously and managing multiple projects simultaneously in a remote setting. A passion for delivering outstanding service and a strategic mindset are crucial for success in this role. This role requires a proactive individual who can adapt to a fast-paced and evolving industry, contributing significantly to the continued success of our client's ventures.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5-7 years of progressive experience in hospitality operations management.
- Demonstrated success in managing P&L, budgeting, and financial reporting.
- Exceptional leadership and team-building abilities.
- Strong understanding of online booking systems, CRM software, and other relevant hospitality technologies.
- Excellent written and verbal communication skills, with the ability to present complex information clearly.
- Proven ability to thrive in a remote work environment.
- Flexibility to travel occasionally for key meetings or events if required.
This is an exciting opportunity to shape the future of hospitality operations for a forward-thinking organisation based in Cardiff, Wales, UK .
This advertiser has chosen not to accept applicants from your region.
4
Senior Hospitality Operations Director
CF10 1 DA Cardiff, Wales
£70000 Annually
WhatJobs
Posted 9 days ago
Job Viewed
Job Description
Our client is seeking a visionary and highly experienced Senior Hospitality Operations Director to spearhead their remote operations strategy. This is a crucial, fully remote leadership role focused on optimizing the operational efficiency and guest experience across a portfolio of hospitality ventures. You will be responsible for developing and implementing best practices in service delivery, quality assurance, and team management for a distributed workforce. This involves setting high standards for service excellence, ensuring adherence to operational protocols, and driving continuous improvement initiatives. Key responsibilities include managing budgets, overseeing vendor relationships, implementing technology solutions to enhance operational performance, and ensuring compliance with all health, safety, and hygiene regulations. The ideal candidate will possess a deep understanding of the hospitality industry, with a proven track record in senior management roles, preferably with experience in multi-site or diverse hospitality environments. Exceptional leadership, strategic planning, and problem-solving skills are essential. You must be adept at motivating and managing remote teams, fostering a culture of collaboration and exceptional service. Strong financial acumen and experience with operational software and data analysis are also required. This role offers the unique opportunity to shape the future of hospitality operations from a remote setting, making a significant impact on guest satisfaction and profitability. If you are a seasoned hospitality professional with a passion for operational excellence and the ability to lead effectively in a remote-first environment, we encourage you to apply. Your contributions will be vital to our success and growth in the hospitality sector, supporting our operations connected to Cardiff, Wales, UK .
This advertiser has chosen not to accept applicants from your region.
5
Remote Hospitality Operations Manager
CF10 1AA Cardiff, Wales
£40000 Annually
WhatJobs
Posted 12 days ago
Job Viewed
Job Description
Our client, a dynamic force in the hospitality and tourism industry, is seeking an experienced and innovative Remote Hospitality Operations Manager. This is a fully remote position, offering the chance to shape operational excellence from anywhere in the UK. You will oversee and optimize the operational aspects of various hospitality ventures, ensuring seamless guest experiences and efficient resource management.
The ideal candidate will have a deep understanding of hospitality operations, exceptional leadership skills, and a proven ability to drive efficiency and guest satisfaction. You will collaborate with on-site teams, implement best practices, and leverage technology to enhance service delivery.
Key Responsibilities:
The ideal candidate will have a deep understanding of hospitality operations, exceptional leadership skills, and a proven ability to drive efficiency and guest satisfaction. You will collaborate with on-site teams, implement best practices, and leverage technology to enhance service delivery.
Key Responsibilities:
- Develop and implement operational strategies to enhance service quality and guest satisfaction.
- Oversee day-to-day operations, providing remote guidance and support to on-site teams.
- Implement and monitor operational standards and procedures across all hospitality venues.
- Manage budgets, control costs, and optimize resource allocation.
- Analyze operational data to identify areas for improvement and implement solutions.
- Ensure compliance with health, safety, and hygiene regulations.
- Develop and deliver training programs for operational staff.
- Collaborate with marketing and sales teams to support promotional activities.
- Lead and motivate remote and on-site operational teams.
- Stay updated on industry trends and best practices in hospitality management.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field, or equivalent experience.
- Minimum of 5 years of experience in hospitality operations management.
- Proven track record of improving operational efficiency and guest satisfaction.
- Strong leadership, communication, and interpersonal skills.
- Experience with property management systems (PMS) and other hospitality software.
- Ability to work independently, manage multiple priorities, and thrive in a remote work environment.
- Knowledge of financial management and budgeting within the hospitality sector.
- Understanding of health, safety, and legal requirements in the hospitality industry.
- Experience in developing and implementing Standard Operating Procedures (SOPs).
- Passion for delivering exceptional customer service and creating memorable guest experiences.
This advertiser has chosen not to accept applicants from your region.
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6
Senior Hospitality Operations Manager
CF10 1NS Cardiff, Wales
£55000 Annually
WhatJobs
Posted 14 days ago
Job Viewed
Job Description
Our client is seeking a seasoned and dynamic Senior Hospitality Operations Manager to oversee and optimize operations for a portfolio of diverse hospitality venues. This role requires a strategic leader with a proven track record in driving efficiency, enhancing customer experience, and managing teams across multiple locations. The ideal candidate will possess strong analytical skills, exceptional leadership qualities, and a deep understanding of the hospitality industry's intricacies. You will be responsible for ensuring the highest standards of service, operational excellence, and financial performance. This position offers a hybrid working model, blending strategic remote work with essential on-site engagement.
Responsibilities:
Responsibilities:
- Develop and implement operational strategies to improve efficiency, profitability, and guest satisfaction.
- Oversee daily operations of multiple hospitality establishments, ensuring adherence to brand standards and service excellence.
- Manage budgets, control costs, and drive revenue growth through effective sales and marketing initiatives.
- Lead, mentor, and develop a diverse team of hospitality professionals, fostering a positive and high-performing work environment.
- Ensure compliance with all health, safety, and licensing regulations.
- Conduct regular performance reviews and provide constructive feedback to team members and direct reports.
- Build and maintain strong relationships with stakeholders, suppliers, and local communities.
- Analyze operational data and market trends to identify areas for improvement and strategic planning.
- Manage capital expenditure projects and oversee facility maintenance.
- Develop and implement innovative service initiatives to enhance the customer journey.
- Extensive experience in hospitality management, with a significant portion in senior leadership roles.
- Demonstrated success in managing multi-site operations within the hotel, restaurant, or events sector.
- Strong financial acumen, including budgeting, P&L management, and forecasting.
- Exceptional leadership, communication, and interpersonal skills.
- Proven ability to motivate and develop teams.
- Excellent problem-solving and decision-making capabilities.
- In-depth knowledge of hospitality operations, industry best practices, and relevant legislation.
- Ability to work effectively in a hybrid model, balancing remote strategic planning with on-site operational oversight.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field, or equivalent experience.
- A strategic thinker with a passion for delivering outstanding guest experiences.
This advertiser has chosen not to accept applicants from your region.
7
Senior Hospitality Operations Lead
CF10 2HQ Cardiff, Wales
£50000 Annually
WhatJobs
Posted 14 days ago
Job Viewed
Job Description
Our client is seeking a results-driven and experienced Senior Hospitality Operations Lead to manage and enhance their remote hospitality services. This critical role involves overseeing the strategic direction and day-to-day operations of various hospitality outlets and services, ensuring exceptional guest experiences and operational efficiency. You will be responsible for developing and implementing innovative service strategies, managing budgets, leading dispersed operational teams, and driving profitability. The ideal candidate possesses a deep understanding of the hospitality industry, strong leadership capabilities, and the ability to excel in a fully remote environment, making impactful decisions without physical oversight.
Key Responsibilities:
Key Responsibilities:
- Develop and execute strategic operational plans to optimize hospitality services and guest satisfaction.
- Oversee all aspects of day-to-day operations, including service delivery, quality control, and resource management.
- Manage budgets, control costs, and identify opportunities for revenue enhancement and cost savings.
- Lead, mentor, and develop remote teams of hospitality professionals, fostering a culture of excellence and continuous improvement.
- Ensure adherence to the highest standards of service, hygiene, and safety protocols.
- Collaborate with marketing and sales teams to develop and implement promotional strategies.
- Analyze performance metrics and market trends to inform strategic decision-making.
- Manage relationships with third-party vendors and service providers.
- Implement guest feedback mechanisms and drive service improvements based on insights.
- Develop and standardize operational procedures and training programs for remote staff.
- Oversee inventory management and procurement processes.
- Stay abreast of industry innovations and best practices in hospitality management.
- Extensive experience (7+ years) in hospitality management, with a significant focus on operations leadership.
- Proven track record in managing diverse hospitality operations (e.g., hotels, restaurants, event venues).
- Strong understanding of financial management, budgeting, and P&L responsibility.
- Exceptional leadership, team management, and communication skills.
- Demonstrated ability to lead and motivate remote teams effectively.
- Proficiency in hospitality management software and digital operational tools.
- Experience with guest satisfaction metrics and service quality improvement initiatives.
- Strong analytical and problem-solving capabilities.
- Ability to work independently, make decisive actions, and manage multiple priorities in a remote setting.
- Relevant degree or qualification in Hospitality Management, Business Administration, or a related field is preferred.
This advertiser has chosen not to accept applicants from your region.
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