3296 Hospitality jobs in Wales
Hospitality Trainer (Wales)
Lampeter, Wales
£27660 - £28217 Annually
Find Recruitment Group LTD
Posted 14 days ago
Job Viewed
Job Description
FIND are a specialist staffing business, supporting the Skills, Learning & Apprenticeships sector across the UK.
We're proud to be working with one of the largest and most established providers in the industry. With over 30 years' experience, Ofsted Grade 2 status, and more than 7,000 apprentices currently on programme, they're committed to shaping the future of skills and training across all four nations.
Hospitality Trainer (FOH)
Location: Hybrid (travel across Wales)
Salary: £27,660 rising to £28,217 after 6-month probation + mileage at 45ppm + extensive benefits
Reports to: Regional Manager
The Opportunity
Are you passionate about hospitality and keen to inspire the next generation? We're looking for a Hospitality Trainer (FOH) to support apprentices working towards Level 2, 3 & 4 hospitality qualifications across Wales.
You don't need prior training or coaching experience. If you've worked as a Manager within hospitality, our client will provide full training and support to help you transition into a rewarding training role.
This is a chance to combine your industry expertise with the satisfaction of mentoring learners, while enjoying hybrid working, extensive benefits, and ongoing professional development.
What You'll Be Doing
We're proud to be working with one of the largest and most established providers in the industry. With over 30 years' experience, Ofsted Grade 2 status, and more than 7,000 apprentices currently on programme, they're committed to shaping the future of skills and training across all four nations.
Hospitality Trainer (FOH)
Location: Hybrid (travel across Wales)
Salary: £27,660 rising to £28,217 after 6-month probation + mileage at 45ppm + extensive benefits
Reports to: Regional Manager
The Opportunity
Are you passionate about hospitality and keen to inspire the next generation? We're looking for a Hospitality Trainer (FOH) to support apprentices working towards Level 2, 3 & 4 hospitality qualifications across Wales.
You don't need prior training or coaching experience. If you've worked as a Manager within hospitality, our client will provide full training and support to help you transition into a rewarding training role.
This is a chance to combine your industry expertise with the satisfaction of mentoring learners, while enjoying hybrid working, extensive benefits, and ongoing professional development.
What You'll Be Doing
- Carrying out initial assessments with new learners to ensure they're on the right programme and any support needs are identified.
- Conducting sign-up meetings and completing all required paperwork accurately.
- Delivering engaging training and coaching sessions tailored to individual needs.
- Reviewing learner progress regularly and working closely with line managers.
- Assessing evidence submitted by learners and providing constructive feedback.
- Supporting learners with Functional Skills in English & Maths (up to Level 2).
- Keeping accurate records of learner progress, assessment, and feedback.
- Attending regular standardisation meetings and keeping your knowledge up to date through CPD.
- Competitive salary with pay rise after probation.
- Mileage fully covered at 45ppm.
- Extensive benefits package.
- Ongoing training, CPD, and support to help you succeed in your new role.
- A genuine opportunity to make a difference in the careers of apprentices across Wales.
This advertiser has chosen not to accept applicants from your region.
0
Hospitality Trainer (Wales)
SA48 Cilcennin, Wales
Find Recruitment Group LTD
Posted 2 days ago
Job Viewed
Job Description
FIND are a specialist staffing business, supporting the Skills, Learning & Apprenticeships sector across the UK.
We're proud to be working with one of the largest and most established providers in the industry. With over 30 years' experience, Ofsted Grade 2 status, and more than 7,000 apprentices currently on programme, they're committed to shaping the future of skills and training across all four nations.
Hospitality Trainer (FOH)
Location: Hybrid (travel across Wales)
Salary: £27,660 rising to £28,217 after 6-month probation + mileage at 45ppm + extensive benefits
Reports to: Regional Manager
The Opportunity
Are you passionate about hospitality and keen to inspire the next generation? We're looking for a Hospitality Trainer (FOH) to support apprentices working towards Level 2, 3 & 4 hospitality qualifications across Wales.
You don't need prior training or coaching experience. If you've worked as a Manager within hospitality, our client will provide full training and support to help you transition into a rewarding training role.
This is a chance to combine your industry expertise with the satisfaction of mentoring learners, while enjoying hybrid working, extensive benefits, and ongoing professional development.
What You'll Be Doing
We're proud to be working with one of the largest and most established providers in the industry. With over 30 years' experience, Ofsted Grade 2 status, and more than 7,000 apprentices currently on programme, they're committed to shaping the future of skills and training across all four nations.
Hospitality Trainer (FOH)
Location: Hybrid (travel across Wales)
Salary: £27,660 rising to £28,217 after 6-month probation + mileage at 45ppm + extensive benefits
Reports to: Regional Manager
The Opportunity
Are you passionate about hospitality and keen to inspire the next generation? We're looking for a Hospitality Trainer (FOH) to support apprentices working towards Level 2, 3 & 4 hospitality qualifications across Wales.
You don't need prior training or coaching experience. If you've worked as a Manager within hospitality, our client will provide full training and support to help you transition into a rewarding training role.
This is a chance to combine your industry expertise with the satisfaction of mentoring learners, while enjoying hybrid working, extensive benefits, and ongoing professional development.
What You'll Be Doing
- Carrying out initial assessments with new learners to ensure they're on the right programme and any support needs are identified.
- Conducting sign-up meetings and completing all required paperwork accurately.
- Delivering engaging training and coaching sessions tailored to individual needs.
- Reviewing learner progress regularly and working closely with line managers.
- Assessing evidence submitted by learners and providing constructive feedback.
- Supporting learners with Functional Skills in English & Maths (up to Level 2).
- Keeping accurate records of learner progress, assessment, and feedback.
- Attending regular standardisation meetings and keeping your knowledge up to date through CPD.
- Competitive salary with pay rise after probation.
- Mileage fully covered at 45ppm.
- Extensive benefits package.
- Ongoing training, CPD, and support to help you succeed in your new role.
- A genuine opportunity to make a difference in the careers of apprentices across Wales.
This advertiser has chosen not to accept applicants from your region.
1
Senior Hospitality Manager
CF10 1TU Cardiff, Wales
£45000 Annually
WhatJobs
Posted 13 days ago
Job Viewed
Job Description
Our client is seeking an experienced and dynamic Senior Hospitality Manager to oversee operations at a prestigious establishment in Cardiff, Wales, UK . This is a pivotal role requiring exceptional leadership, strategic planning, and a passion for delivering outstanding guest experiences. The successful candidate will be responsible for managing all day-to-day aspects of the hospitality services, including food and beverage, accommodation, event planning, and customer service.
Key responsibilities include developing and implementing operational strategies to enhance efficiency and profitability, managing budgets, controlling costs, and ensuring compliance with health, safety, and licensing regulations. You will lead, motivate, and develop a diverse team of hospitality professionals, fostering a positive and productive work environment. This involves recruitment, training, performance management, and ensuring high standards of service delivery across all departments.
The role also involves cultivating strong relationships with suppliers, stakeholders, and key clients, negotiating contracts, and ensuring the highest quality of goods and services. You will play a crucial role in marketing and sales initiatives, identifying opportunities for business growth and enhancing the establishment's reputation. Experience in event management, including large-scale functions and conferences, is highly desirable. The ideal candidate will have a proven track record in a similar senior management role within the hospitality industry, excellent communication and interpersonal skills, and a comprehensive understanding of industry trends and best practices. A degree in Hospitality Management or a related field is preferred. This hybrid role offers a blend of on-site presence and remote working flexibility, allowing for effective management and work-life balance. If you are a results-oriented leader with a commitment to excellence and a passion for the hospitality sector, we encourage you to apply.
Key responsibilities include developing and implementing operational strategies to enhance efficiency and profitability, managing budgets, controlling costs, and ensuring compliance with health, safety, and licensing regulations. You will lead, motivate, and develop a diverse team of hospitality professionals, fostering a positive and productive work environment. This involves recruitment, training, performance management, and ensuring high standards of service delivery across all departments.
The role also involves cultivating strong relationships with suppliers, stakeholders, and key clients, negotiating contracts, and ensuring the highest quality of goods and services. You will play a crucial role in marketing and sales initiatives, identifying opportunities for business growth and enhancing the establishment's reputation. Experience in event management, including large-scale functions and conferences, is highly desirable. The ideal candidate will have a proven track record in a similar senior management role within the hospitality industry, excellent communication and interpersonal skills, and a comprehensive understanding of industry trends and best practices. A degree in Hospitality Management or a related field is preferred. This hybrid role offers a blend of on-site presence and remote working flexibility, allowing for effective management and work-life balance. If you are a results-oriented leader with a commitment to excellence and a passion for the hospitality sector, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
2
Senior Hospitality Manager
CF10 1AA Cardiff, Wales
£50000 Annually
WhatJobs
Posted 14 days ago
Job Viewed
Job Description
Our client, a prestigious hotel group, is seeking an experienced and charismatic Senior Hospitality Manager to oversee their flagship establishment. This role is based on-site in the vibrant city of Cardiff, Wales, UK , and requires a proven leader with a passion for exceptional guest experiences and operational excellence. You will be responsible for managing all aspects of hotel operations, including front desk, housekeeping, food and beverage, and events. Your key duties will involve leading and motivating a diverse team, ensuring high standards of service delivery, managing budgets, and implementing strategies to enhance guest satisfaction and profitability. The ideal candidate will possess extensive experience in hotel management, a strong understanding of the hospitality industry, and exceptional interpersonal and problem-solving skills. You should be adept at staff training and development, financial management, and implementing innovative service solutions. A proactive approach to identifying and addressing operational challenges, coupled with a commitment to maintaining brand standards, is essential. This is an outstanding opportunity to take on a leadership role in a renowned hospitality brand, driving success and contributing to unforgettable guest experiences.
This advertiser has chosen not to accept applicants from your region.
3
Remote Customer Service Specialist - Hospitality Sector
CF10 3BD Cardiff, Wales
£26000 Annually
WhatJobs
Posted 18 days ago
Job Viewed
Job Description
Our client, a leading name in the hospitality and tourism industry, is actively seeking a dedicated and enthusiastic Remote Customer Service Specialist to join their fully remote team. This is an exceptional opportunity for individuals passionate about travel and customer satisfaction to build a rewarding career from the comfort of their own home. You will be the first point of contact for clients, providing comprehensive support and information regarding bookings, services, and general inquiries. This role demands exceptional communication skills, a proactive approach to problem-solving, and a deep understanding of customer service principles.
Key Responsibilities:
The ideal candidate will have previous experience in customer service, preferably within the hospitality or travel sector. Excellent verbal and written communication skills are essential, along with proficiency in using CRM software and other customer service tools. A strong internet connection and a dedicated, quiet workspace are mandatory for this fully remote position. You should be a self-motivated individual with the ability to work independently and manage your time effectively. A genuine passion for the hospitality industry and a commitment to delivering outstanding customer experiences are key. This role offers the flexibility of remote work, allowing you to be based anywhere in the UK while contributing to a vibrant and customer-centric organisation.
Key Responsibilities:
- Handle inbound customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide detailed information about hospitality services, amenities, and booking procedures.
- Assist customers with reservation changes, cancellations, and special requests.
- Resolve customer issues and complaints efficiently, escalating when necessary to ensure customer satisfaction.
- Maintain accurate customer records and update client information in the CRM system.
- Promote and upsell relevant services and packages to enhance customer experience.
- Collaborate with internal teams to ensure a seamless service delivery.
- Contribute to the development of customer service scripts and FAQs.
- Adhere to company policies and procedures to maintain service quality.
- Participate in regular virtual training sessions to stay updated on industry trends and service standards.
The ideal candidate will have previous experience in customer service, preferably within the hospitality or travel sector. Excellent verbal and written communication skills are essential, along with proficiency in using CRM software and other customer service tools. A strong internet connection and a dedicated, quiet workspace are mandatory for this fully remote position. You should be a self-motivated individual with the ability to work independently and manage your time effectively. A genuine passion for the hospitality industry and a commitment to delivering outstanding customer experiences are key. This role offers the flexibility of remote work, allowing you to be based anywhere in the UK while contributing to a vibrant and customer-centric organisation.
This advertiser has chosen not to accept applicants from your region.
4
Head of Hospitality Operations
CF10 1 Cardiff, Wales
£65000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a dynamic and growing hospitality group, is seeking an experienced and visionary Head of Hospitality Operations to oversee and elevate the operational standards of their establishments. This role is fully remote, offering a unique opportunity to lead and strategize from your home base, with travel to various locations as needed to ensure excellence. You will be responsible for setting the strategic direction for all hotel and restaurant operations, driving profitability, ensuring exceptional guest experiences, and managing a team of operational leaders. The ideal candidate will have a proven track record in senior management within the hospitality industry, with extensive experience in hotel management, food and beverage operations, and customer service excellence. You will possess strong financial acumen, including P&L management, budgeting, and cost control. Key responsibilities include developing and implementing operational policies and procedures, ensuring compliance with health, safety, and licensing regulations, and spearheading initiatives for service innovation and staff development. We are looking for a highly motivated individual with outstanding leadership, communication, and problem-solving skills. Your ability to inspire teams, manage change effectively, and maintain a high level of operational efficiency across multiple sites will be crucial. This position offers a significant opportunity to shape the future of our hospitality brands and drive growth from a strategic, remote-led perspective. You will work closely with executive leadership to achieve ambitious business goals, ensuring consistent quality and brand integrity across all properties. A passion for creating memorable guest experiences and a commitment to operational excellence are paramount for this role.
Responsibilities:
Responsibilities:
- Develop and implement strategic operational plans for all hospitality venues.
- Oversee daily operations of hotels, restaurants, and other hospitality services.
- Drive profitability through effective P&L management, budgeting, and cost control.
- Ensure the highest standards of guest satisfaction and service quality.
- Lead, mentor, and develop a team of operational managers and staff.
- Implement and maintain operational policies, procedures, and quality standards.
- Ensure compliance with all health, safety, food hygiene, and licensing regulations.
- Identify and implement innovative service enhancements and operational efficiencies.
- Manage key supplier relationships and negotiate favourable terms.
- Analyse performance metrics and implement corrective actions to achieve business objectives.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Extensive experience in senior leadership roles within the hospitality industry (e.g., Hotel General Manager, Operations Director).
- Proven track record of managing multiple hospitality venues and driving profitability.
- Strong understanding of hotel operations, food and beverage management, and customer service principles.
- Excellent financial acumen, including P&L management and budgeting skills.
- Exceptional leadership, communication, and interpersonal abilities.
- Demonstrated ability to manage change and motivate teams.
- Proficiency in hospitality management software and systems.
- A passion for delivering outstanding guest experiences.
- Willingness to travel to various locations as required.
This advertiser has chosen not to accept applicants from your region.
5
Remote Hospitality Operations Manager
CF10 3WA Cardiff, Wales
£55000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and innovative Remote Hospitality Operations Manager to oversee and optimize various aspects of their hospitality services from a distance. This role is crucial for ensuring the seamless delivery of exceptional guest experiences across multiple locations, all managed through remote channels. You will be responsible for developing and implementing operational strategies, setting service standards, and driving performance improvements. This position requires a deep understanding of hospitality management, excellent leadership skills, and the ability to manage teams and projects effectively without direct physical supervision. You will leverage technology and data analytics to monitor performance, identify areas for enhancement, and implement best practices. This is a fully remote position, offering the flexibility to work from anywhere, but requiring a strong connection to our operations.
Responsibilities:
Responsibilities:
- Develop, implement, and monitor operational strategies to enhance service quality and guest satisfaction.
- Set and maintain high standards for service delivery across all managed hospitality touchpoints.
- Manage and motivate remote operational teams, fostering a culture of excellence and continuous improvement.
- Utilize performance metrics and data analytics to identify trends, opportunities, and challenges.
- Develop and manage operational budgets, ensuring cost-effectiveness and profitability.
- Oversee the implementation of new operational initiatives and technologies.
- Conduct regular virtual performance reviews and provide constructive feedback to team members.
- Ensure compliance with all relevant health, safety, and hygiene regulations remotely.
- Collaborate with other departments to ensure a cohesive guest experience.
- Develop and maintain strong relationships with key suppliers and stakeholders.
- Minimum of 5 years of progressive experience in hospitality management, with a proven track record in operations.
- Demonstrated ability to manage remote teams and operations effectively.
- Strong understanding of hospitality industry trends, best practices, and operational challenges.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in using operational management software and data analysis tools.
- Ability to develop and execute strategic plans and operational budgets.
- Strong problem-solving and decision-making capabilities.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
- Experience in a multi-location or franchise hospitality environment is a plus.
This advertiser has chosen not to accept applicants from your region.
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6
Senior Events Manager - Hospitality
CF10 1DB Cardiff, Wales
£40000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client, a prestigious hotel and venue group, is seeking a highly experienced and dynamic Senior Events Manager to oversee all aspects of event planning and execution. This role is based at a premier location in Cardiff, Wales, UK .
The Senior Events Manager will be responsible for managing a portfolio of high-profile events, ensuring seamless coordination from initial client brief through to post-event evaluation. This position requires exceptional organizational skills, a keen eye for detail, and a passion for delivering unforgettable guest experiences within the hospitality sector.
Key Responsibilities:
Qualifications:
This is a fantastic opportunity for a seasoned event professional to take on a leading role in a renowned hospitality setting.
The Senior Events Manager will be responsible for managing a portfolio of high-profile events, ensuring seamless coordination from initial client brief through to post-event evaluation. This position requires exceptional organizational skills, a keen eye for detail, and a passion for delivering unforgettable guest experiences within the hospitality sector.
Key Responsibilities:
- Manage the end-to-end planning and execution of a diverse range of events, including corporate functions, weddings, conferences, and social gatherings.
- Develop detailed event proposals, budgets, and timelines, ensuring profitability and client satisfaction.
- Liaise with clients to understand their event requirements and provide expert guidance and recommendations.
- Coordinate with internal departments, including catering, banqueting, AV, and sales, to ensure flawless event delivery.
- Oversee the setup, management, and breakdown of events, ensuring high standards of service and presentation.
- Manage relationships with external vendors and suppliers, negotiating contracts and ensuring quality of service.
- Conduct site inspections and client meetings at the venue.
- Troubleshoot and resolve any issues that may arise during events, maintaining composure and professionalism.
- Contribute to the development of innovative event concepts and packages.
- Manage and mentor junior event staff, fostering a high-performance team environment.
- Analyze event performance and client feedback to identify areas for improvement.
- Ensure compliance with health, safety, and licensing regulations.
Qualifications:
- Extensive experience (minimum 5-7 years) in event management, preferably within the hospitality or luxury venue sector.
- Demonstrated success in managing complex and high-value events.
- Excellent understanding of event planning processes, venue operations, and catering services.
- Strong financial acumen with experience in budget management and cost control.
- Exceptional client-facing and communication skills, with the ability to build rapport and trust.
- Outstanding organizational and multitasking abilities, with meticulous attention to detail.
- Proficiency in event management software and MS Office Suite.
- A proactive and problem-solving approach to challenges.
- Leadership qualities and experience in managing teams.
- Flexibility to work irregular hours, including evenings, weekends, and public holidays, as required by event schedules.
This is a fantastic opportunity for a seasoned event professional to take on a leading role in a renowned hospitality setting.
This advertiser has chosen not to accept applicants from your region.
7
Senior Hospitality Operations Manager
CF10 1 Cardiff, Wales
£50000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a prestigious hospitality group, is seeking a highly experienced and dynamic Senior Hospitality Operations Manager to oversee their operations in Cardiff, Wales, UK . This senior leadership role is crucial for ensuring the delivery of exceptional guest experiences, maintaining high standards of service, and driving operational efficiency and profitability across their establishments. The successful candidate will be responsible for managing all aspects of day-to-day operations, including staff management, budget control, inventory management, and compliance with health and safety regulations. You will lead a team of department managers, fostering a culture of excellence, innovation, and continuous improvement. This role requires a proven track record in hospitality management, strong leadership skills, and a deep understanding of the industry.
Key responsibilities include:
Key responsibilities include:
- Overseeing and directing all daily operations of the hospitality venues to ensure optimal performance and guest satisfaction.
- Developing and implementing operational strategies to enhance service quality, guest experience, and profitability.
- Managing and leading a team of department managers and staff, providing training, motivation, and performance management.
- Controlling operational costs, managing budgets, and ensuring financial targets are met or exceeded.
- Maintaining high standards of food and beverage quality, service, and presentation.
- Ensuring compliance with all health, safety, hygiene, and licensing regulations.
- Managing inventory, procurement, and supplier relationships.
- Developing and implementing marketing and sales initiatives to drive revenue.
- Conducting regular performance reviews and implementing corrective actions where necessary.
- Staying abreast of industry trends, competitor activities, and best practices.
- Resolving guest complaints and ensuring timely and effective solutions.
- Contributing to strategic planning and business development initiatives.
This advertiser has chosen not to accept applicants from your region.
8