57 Hotel Manager jobs in Liverpool Street
Hotel Manager
London, London
Montcalm Collection
Posted today
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Job Description
Job Description
About Montcalm Collection
United by timeless style and peerless service, Montcalm Collection is Londons compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the citys story. The hotels in the collection include a storied city-slicker, housed in the former headqua.
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Hotel Operations Manager
SW1A 0AA London, London
£45000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a prestigious hospitality group, is seeking an experienced and dynamic Hotel Operations Manager to oversee the seamless functioning of their flagship property located in the heart of London, England, UK . This is a hands-on role that requires a leader passionate about delivering exceptional guest experiences and driving operational excellence across all hotel departments. You will be responsible for managing daily operations, staff performance, budget adherence, and ensuring the highest standards of service are consistently met.
Key Responsibilities:
The ideal candidate will possess a strong background in hotel management, with a minimum of 5 years of experience in an operations or senior management role within the hospitality industry. A Bachelor's degree in Hospitality Management or a related field is preferred. Exceptional leadership, communication, and problem-solving skills are essential. You must have a proven ability to manage budgets, control costs, and drive revenue. A deep understanding of hotel operations, front office systems, and F&B management is required. The ability to work under pressure and maintain composure in a fast-paced environment is critical. This is an exciting opportunity to join a renowned hotel brand and make a significant impact on its operational success.
Key Responsibilities:
- Oversee and manage the day-to-day operations of the hotel, including front desk, housekeeping, food and beverage, and maintenance.
- Lead, motivate, and develop a team of departmental managers and staff to ensure high performance and guest satisfaction.
- Develop and implement operational strategies to enhance efficiency, profitability, and guest services.
- Manage departmental budgets, controlling costs and maximising revenue opportunities.
- Ensure compliance with all health, safety, and hygiene regulations.
- Conduct regular staff training and performance reviews.
- Handle guest feedback and resolve escalated complaints promptly and professionally.
- Collaborate with the General Manager and Sales & Marketing teams to drive business growth.
- Maintain relationships with suppliers and vendors.
- Implement and uphold the hotel's brand standards and service ethos.
The ideal candidate will possess a strong background in hotel management, with a minimum of 5 years of experience in an operations or senior management role within the hospitality industry. A Bachelor's degree in Hospitality Management or a related field is preferred. Exceptional leadership, communication, and problem-solving skills are essential. You must have a proven ability to manage budgets, control costs, and drive revenue. A deep understanding of hotel operations, front office systems, and F&B management is required. The ability to work under pressure and maintain composure in a fast-paced environment is critical. This is an exciting opportunity to join a renowned hotel brand and make a significant impact on its operational success.
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1
Hotel Operations Manager
SW1A 0 London, London
£55000 Annually
WhatJobs
Posted 15 days ago
Job Viewed
Job Description
Our client, a prestigious hospitality group, is seeking a dynamic and experienced Hotel Operations Manager to oversee the day-to-day operations of their flagship property in the heart of London, England, UK . This vital role is responsible for ensuring the highest standards of service excellence, guest satisfaction, and operational efficiency across all hotel departments, including front office, housekeeping, food & beverage, and maintenance. The ideal candidate will possess a comprehensive understanding of hotel operations, exceptional leadership skills, and a proven ability to manage and motivate a diverse team. Key responsibilities include developing and implementing operational strategies, managing departmental budgets, controlling costs, and ensuring compliance with health, safety, and hygiene regulations. You will be instrumental in enhancing the guest experience, resolving customer issues promptly, and driving revenue growth. Experience with hotel management software and a strong grasp of industry best practices are essential. The ability to foster a positive and collaborative work environment, promote employee development, and maintain strong relationships with suppliers and stakeholders is paramount. This is a hands-on role requiring a proactive approach and a passion for delivering memorable experiences. If you are a seasoned hospitality professional with a talent for operational excellence and a commitment to exceeding expectations, we invite you to apply. This is an exceptional opportunity to lead operations in one of the world's most exciting cities.
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2
Hotel Operations Manager
WC2B 5AA London, London
£50000 Annually
WhatJobs
Posted 25 days ago
Job Viewed
Job Description
Our client is seeking a strategic and results-oriented Hotel Operations Manager to oversee the daily operations of a prestigious hotel in the heart of London, England, UK . This senior leadership role demands exceptional organizational skills, a deep understanding of the hospitality industry, and a passion for delivering unparalleled guest experiences. The Operations Manager will be responsible for managing multiple departments, including Front Office, Food & Beverage, Housekeeping, and Banqueting, ensuring seamless service delivery, cost efficiency, and high staff morale.
Key Responsibilities:
Key Responsibilities:
- Lead, motivate, and manage department heads to ensure operational excellence and achievement of financial targets.
- Develop and implement operational strategies to enhance guest satisfaction, service quality, and revenue generation.
- Oversee departmental budgets, control costs, and optimize resource allocation.
- Ensure compliance with all health, safety, licensing, and employment regulations.
- Manage and resolve guest complaints and service issues promptly and effectively.
- Monitor operational performance through key performance indicators (KPIs) and implement corrective actions as needed.
- Collaborate with the General Manager on strategic planning, capital expenditure, and business development.
- Drive initiatives to improve operational efficiency and introduce innovative service practices.
- Recruit, train, develop, and appraise the performance of operational staff.
- Maintain high standards of presentation, cleanliness, and maintenance throughout the hotel.
- Foster a positive and collaborative work environment that encourages teamwork and professional growth.
- Develop and maintain strong relationships with suppliers and external stakeholders.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of progressive experience in hotel operations management, with a proven track record in a similar capacity.
- In-depth knowledge of hotel operations, including Front Office, F&B, Housekeeping, and MICE.
- Strong financial acumen, with experience in budgeting, forecasting, and P&L management.
- Exceptional leadership, communication, and interpersonal skills.
- Demonstrated ability to manage and motivate diverse teams in a fast-paced environment.
- Proficiency in hotel management systems (PMS) and relevant software.
- Strong problem-solving and decision-making abilities.
- A commitment to delivering exceptional customer service and upholding brand standards.
- Fluency in English is essential; knowledge of additional languages is an advantage.
- Availability to work flexible hours, including evenings, weekends, and holidays as required.
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3
Luxury Hotel Operations Manager
SW1A 0AA London, London
£65000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client, a prestigious hotel group, is seeking an experienced and dynamic Luxury Hotel Operations Manager to oversee the day-to-day operations of a flagship establishment in the heart of London, England, UK . This is a critical role responsible for ensuring the highest standards of guest service, operational efficiency, and staff performance across all hotel departments including Front Office, Housekeeping, Food & Beverage, and Banqueting. The ideal candidate will have a proven track record in luxury hospitality management, with exceptional leadership qualities and a keen eye for detail. You will be instrumental in driving revenue growth, controlling costs, and maintaining the hotel's reputation for excellence. Key responsibilities include developing and implementing strategic operational plans, managing budgets, fostering a positive and productive work environment, and ensuring compliance with all health, safety, and licensing regulations. You will also be involved in recruitment, training, and performance management of your team, as well as collaborating with other department heads to ensure seamless service delivery. A passion for hospitality, a commitment to exceeding guest expectations, and the ability to thrive in a fast-paced, demanding environment are essential. This role requires a strategic thinker with strong problem-solving skills and the ability to motivate and inspire a diverse team. Previous experience in a similar senior management role within a 5-star hotel is a prerequisite. You will report directly to the General Manager and will play a key part in the overall success of the hotel. The role involves both strategic planning and hands-on management, ensuring all operational aspects contribute to an exceptional guest experience. We are looking for an individual who can uphold the brand's values and drive continuous improvement across all areas of operation. The ability to manage multiple priorities and deadlines effectively is crucial.
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4
Senior Hotel Operations Manager
SW1A 0AA London, London
£50000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
A distinguished hotel in central London, England, UK is seeking an experienced and dynamic Senior Hotel Operations Manager to oversee its day-to-day operations. This hybrid role offers a unique blend of strategic oversight and on-the-ground management, ensuring the highest standards of guest service, operational efficiency, and financial performance. The ideal candidate will possess a comprehensive understanding of hotel management, exceptional leadership qualities, and a passion for delivering unforgettable guest experiences.
Responsibilities:
Responsibilities:
- Direct and manage all hotel departments, including Front Office, Housekeeping, Food & Beverage, and Maintenance, to ensure seamless operations.
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Oversee budget preparation and financial management, driving revenue growth and cost control.
- Ensure compliance with all health, safety, and licensing regulations.
- Recruit, train, motivate, and develop a high-performing team of hotel staff.
- Conduct regular operational assessments and implement improvements to service delivery.
- Manage relationships with suppliers and service providers.
- Handle guest complaints and resolve issues effectively and professionally.
- Contribute to the hotel's marketing and sales efforts.
- Maintain the hotel's brand standards and reputation for excellence.
- Proven experience in a senior management role within the hospitality industry.
- Strong knowledge of hotel operations, revenue management, and financial reporting.
- Excellent leadership, communication, and interpersonal skills.
- Demonstrated ability to manage budgets and control costs.
- Proficiency in hotel management software.
- A commitment to providing exceptional guest service.
- Ability to work effectively in a fast-paced, demanding environment.
- Strategic thinking and problem-solving capabilities.
- A degree in Hospitality Management or a related field is preferred.
- Passion for the hospitality sector and driving operational success.
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5
Luxury Hotel Operations Manager
SW1A 0AA London, London
£50000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
We are seeking a highly motivated and experienced Luxury Hotel Operations Manager to oversee the daily operations of a prestigious hotel in the heart of London, England, UK . This role demands exceptional leadership skills, a keen eye for detail, and a passion for delivering unparalleled guest experiences. You will be responsible for managing various departments, including front desk, housekeeping, food and beverage, and concierge, ensuring seamless service delivery and adherence to the highest standards of hospitality.
Key responsibilities will include developing and implementing operational strategies to enhance efficiency and guest satisfaction, managing staff performance through effective training, motivation, and performance reviews, and overseeing budgeting and financial control for operational departments. You will also be tasked with maintaining stringent health and safety standards, managing supplier relationships, and resolving escalated guest issues with professionalism and tact. The ideal candidate will have a proven track record in hotel management, with at least 5 years of experience in a similar role. A strong understanding of hotel operations, including P&L management and yield management, is essential. Excellent communication and interpersonal skills are crucial for interacting with guests, staff, and stakeholders. A degree in Hospitality Management or a related field is preferred. This is a fantastic opportunity for a seasoned professional to make a significant impact in a world-class establishment. The ability to work effectively under pressure and adapt to a dynamic environment is key. You will be instrumental in upholding the hotel's reputation for excellence and driving its continued success. Opportunities for professional development and career progression within our esteemed organization are abundant for the right candidate. We value innovation, teamwork, and a commitment to service. Join our dynamic team and help us redefine luxury hospitality.
Key responsibilities will include developing and implementing operational strategies to enhance efficiency and guest satisfaction, managing staff performance through effective training, motivation, and performance reviews, and overseeing budgeting and financial control for operational departments. You will also be tasked with maintaining stringent health and safety standards, managing supplier relationships, and resolving escalated guest issues with professionalism and tact. The ideal candidate will have a proven track record in hotel management, with at least 5 years of experience in a similar role. A strong understanding of hotel operations, including P&L management and yield management, is essential. Excellent communication and interpersonal skills are crucial for interacting with guests, staff, and stakeholders. A degree in Hospitality Management or a related field is preferred. This is a fantastic opportunity for a seasoned professional to make a significant impact in a world-class establishment. The ability to work effectively under pressure and adapt to a dynamic environment is key. You will be instrumental in upholding the hotel's reputation for excellence and driving its continued success. Opportunities for professional development and career progression within our esteemed organization are abundant for the right candidate. We value innovation, teamwork, and a commitment to service. Join our dynamic team and help us redefine luxury hospitality.
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6
Senior Hotel Operations Manager
SW1A 0AA London, London
£70000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a distinguished and experienced Senior Hotel Operations Manager to oversee and enhance the operational excellence of their prestigious establishments in **London, England, UK**. This key leadership role is responsible for managing all day-to-day hotel operations, ensuring exceptional guest experiences, and driving revenue growth and profitability. You will lead and mentor department heads across various functions, including front office, housekeeping, food and beverage, and maintenance, fostering a culture of outstanding service and efficiency. Key responsibilities include developing and implementing strategic operational plans, managing departmental budgets, controlling costs, and ensuring compliance with brand standards and health and safety regulations. You will be instrumental in developing innovative guest service initiatives, resolving complex guest issues, and maintaining high standards of quality and presentation. This hybrid role allows for a balance of on-site leadership and strategic remote planning, providing flexibility in managing this demanding role. The ideal candidate will possess a comprehensive understanding of the hospitality industry, with a proven track record of success in managing large-scale hotel operations. Exceptional leadership, communication, and interpersonal skills are paramount, along with strong financial acumen and a passion for delivering unparalleled guest satisfaction. A Bachelor's degree in Hospitality Management, Business Administration, or a related field is required. Extensive experience in senior hotel management, including experience with luxury brands, is highly desirable. A minimum of 8 years of progressive experience in hotel operations, with at least 4 years in a senior management position, is essential. Our client offers a competitive remuneration package, comprehensive benefits, and significant opportunities for career advancement within a globally recognized hospitality group. This is an exciting opportunity to shape the future of a leading hotel brand in one of the world's most dynamic cities.
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7
Senior Hotel Operations Manager
SW1A 0AA London, London
£60000 Annually
WhatJobs
Posted 9 days ago
Job Viewed
Job Description
Our client, a world-renowned luxury hotel group, is seeking an experienced and dynamic Senior Hotel Operations Manager to oversee the daily operations of their flagship establishment in the heart of London, England, UK . This is a crucial on-site role with a hybrid work component, allowing for strategic planning and leadership blending executive presence with operational oversight. You will be responsible for ensuring the highest standards of service delivery across all hotel departments, including Rooms Division, Food & Beverage, and Front Office. Your leadership will directly impact guest satisfaction, employee engagement, and financial performance. The ideal candidate will possess a comprehensive understanding of hotel operations, exceptional leadership skills, and a proven ability to manage complex teams and drive operational excellence. You will work closely with department heads to set performance goals, implement best practices, and foster a culture of continuous improvement. This role involves managing budgets, controlling costs, and identifying opportunities for revenue enhancement. A strong focus on guest experience, service standards, and staff development is essential. You will be instrumental in maintaining the hotel's reputation for luxury and impeccable service. This position requires a hands-on approach, excellent problem-solving abilities, and the capacity to thrive in a high-pressure, fast-paced environment. The hybrid aspect allows for strategic work outside the immediate operational demands, enabling broader planning and analysis. Experience in luxury hospitality is a must, along with a commitment to developing talent and upholding brand values. You will play a key role in shaping the guest journey and ensuring operational efficiency aligns with the brand's global standards.
Responsibilities:
Responsibilities:
- Oversee and manage all day-to-day hotel operations.
- Ensure consistent delivery of exceptional guest service standards.
- Lead, mentor, and develop a team of department managers and staff.
- Manage operational budgets and control expenses effectively.
- Implement and maintain high standards of quality and cleanliness across all departments.
- Drive operational efficiency and identify areas for process improvement.
- Monitor guest feedback and implement service recovery strategies when necessary.
- Collaborate with other departments to ensure seamless guest experiences.
- Ensure compliance with health, safety, and legal regulations.
- Contribute to strategic planning and business development initiatives.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- 7+ years of progressive experience in hotel operations management.
- Proven experience in a luxury hotel environment.
- Strong understanding of Rooms Division, Food & Beverage, and Front Office operations.
- Excellent leadership, communication, and interpersonal skills.
- Demonstrated ability to manage budgets and control costs.
- Proficiency in hotel management systems (PMS).
- Strong problem-solving and decision-making abilities.
- Ability to work effectively in a hybrid work model and manage operational demands.
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8
Senior Hotel Operations Manager
SW1A 0AA London, London
£55000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced and dynamic Senior Hotel Operations Manager to oversee and optimize the day-to-day operations of a prestigious hospitality establishment in the heart of London, England, UK . This pivotal role requires a strategic thinker with a proven track record in leading large teams, enhancing guest satisfaction, and driving profitability within the competitive hospitality sector. The successful candidate will be responsible for managing all hotel departments, including front desk, housekeeping, food and beverage, and maintenance, ensuring seamless service delivery and adherence to the highest standards. Key responsibilities include developing and implementing operational strategies, managing budgets, controlling costs, and identifying opportunities for revenue growth. You will also play a crucial role in staff recruitment, training, and performance management, fostering a positive and productive work environment. The ideal candidate will possess exceptional leadership and communication skills, a keen eye for detail, and a deep understanding of hotel management best practices. A passion for delivering outstanding guest experiences is paramount. This role involves a hybrid work model, blending essential on-site presence with flexible remote work options, allowing for strategic planning and administrative tasks to be managed effectively from a remote location when appropriate, while maintaining crucial oversight and team engagement within the physical premises.
Responsibilities:
Responsibilities:
- Oversee all hotel operations, including front office, F&B, housekeeping, and maintenance.
- Develop and implement strategic plans to improve operational efficiency and guest satisfaction.
- Manage departmental budgets, control expenses, and identify cost-saving opportunities.
- Ensure compliance with health, safety, and licensing regulations.
- Lead, mentor, and develop a high-performing team of hospitality professionals.
- Monitor guest feedback and implement service improvements.
- Drive revenue generation through strategic sales and marketing initiatives.
- Maintain strong relationships with suppliers and vendors.
- Conduct regular performance reviews and provide constructive feedback.
- Foster a culture of excellence, service, and teamwork.
- Minimum of 5 years of experience in a senior hotel management role.
- Proven experience in budget management and financial reporting.
- Strong understanding of hotel operations and industry best practices.
- Excellent leadership, communication, and interpersonal skills.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
- Proficiency in hotel management software.
- Ability to work effectively under pressure and adapt to changing demands.
- A commitment to delivering exceptional customer service.
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