59 Hotel Managers jobs in London

We are looking for an enthusiastic and customer focused Host to join our team at The Pelican.

The Pelican is a welcoming and vibrant pub offering exceptional dining and drinking experience with a relaxed and friendly atmosphere. We take pride in serving high quality food and beverages, while delivering outstanding customer service.

Hourly rate up to £13 per hour + Tips (Earn up to £9 per hour)

What's in it for you as a Host at The Pelican:
● 50% off food and drink in our pubs for a table of up to 4 people
● Every penny of service charge goes to the people who work in our restaurants, including our kitchen team. Access your tips weekly in your digital tip jar. (Average hourly £3-£ per hour)
● Access to Benefits platform with hundreds of discounts on shopping, gym memberships, holidays, bars and restaurants + More.
● 24/7 Health and wellbeing support, Access support lines anytime for your mental, physical and financial health.
● Celebrate your 1-year work anniversary with an overnight stay in the Cotswolds.
● Access to Wage stream, A financial wellbeing platform, helping you manage, save and access up to 50% of your earnings in advance of payday.
● Earn more with our employee referral scheme.
● Delicious staff meals on shift.
● Career progression opportunities, on going training to develop yourself personally and professionally.

What you'll be doing as a Host at The Pelican:
● Warmly welcome guests as they enter the restaurant, assist getting them seated promptly and efficiently.
● Provide excellent customer service by addressing guest inquiries, offering menu information and assisting with special requests.
● Foster a positive atmosphere by maintaining a friendly, calm and courteous demeanour whilst working in a fast paced environment.
● Manage waitlists during peak times and manage expectations by keeping guests informed of wait times.
● Collaborative teamwork, communicate effectively with front of house team to ensure a smooth dining experience for all guests.

About you, our new Host at The Pelican:
● Previous experience as a Host or similar role within hospitality.
● Positive and friendly attitude, with a willingness to work collaboratively with the team.
● Excellent communication and interpersonal skills.
● Ability to work effectively in a fast-paced environment.
● A passion for delivering exceptional customer service and creating a positive experience for guests.
● Flexible approach to work.

If you're passionate about providing excellent service and creating memorable experience for guests, we'd love to have you join the team at The Pelican!

Apply now and we'll take it from there

#Host #Hostess #Frontofhouse #Norttinghill #Jobsinlondon #Hospitalityjobs #Restaurantjobs #Immediatestart.

• Lead, motivate, and manage department heads to ensure operational excellence and achievement of financial targets.
• Develop and implement operational strategies to enhance guest satisfaction, service quality, and revenue generation.
• Oversee departmental budgets, control costs, and optimize resource allocation.
• Ensure compliance with all health, safety, licensing, and employment regulations.
• Manage and resolve guest complaints and service issues promptly and effectively.
• Monitor operational performance through key performance indicators (KPIs) and implement corrective actions as needed.
• Collaborate with the General Manager on strategic planning, capital expenditure, and business development.
• Drive initiatives to improve operational efficiency and introduce innovative service practices.
• Recruit, train, develop, and appraise the performance of operational staff.
• Maintain high standards of presentation, cleanliness, and maintenance throughout the hotel.
• Foster a positive and collaborative work environment that encourages teamwork and professional growth.
• Develop and maintain strong relationships with suppliers and external stakeholders.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of progressive experience in hotel operations management, with a proven track record in a similar capacity.
• In-depth knowledge of hotel operations, including Front Office, F&B, Housekeeping, and MICE.
• Strong financial acumen, with experience in budgeting, forecasting, and P&L management.
• Exceptional leadership, communication, and interpersonal skills.
• Demonstrated ability to manage and motivate diverse teams in a fast-paced environment.
• Proficiency in hotel management systems (PMS) and relevant software.
• Strong problem-solving and decision-making abilities.
• A commitment to delivering exceptional customer service and upholding brand standards.
• Fluency in English is essential; knowledge of additional languages is an advantage.
• Availability to work flexible hours, including evenings, weekends, and holidays as required.

• Oversee and manage the daily operations of Front Office, Housekeeping, Food & Beverage, and other guest-facing departments.
• Ensure the delivery of exceptional guest service, addressing and resolving guest concerns promptly and professionally.
• Develop and implement operational strategies to enhance guest satisfaction, operational efficiency, and revenue generation.
• Manage departmental budgets, control costs, and optimize resource allocation.
• Lead, train, and motivate a diverse team of hospitality professionals, fostering a culture of service excellence.
• Develop and maintain high standards of service, presentation, and cleanliness across all operational areas.
• Collaborate closely with other department heads, including Sales, Marketing, and HR, to achieve overall hotel objectives.
• Ensure compliance with all health, safety, and security regulations.
• Conduct regular staff meetings and performance reviews.
• Implement and monitor key performance indicators (KPIs) for operational departments.
• Manage vendor relationships and ensure timely procurement of supplies and services.
• Identify opportunities for process improvements and implement best practices.
• Contribute to the development and execution of strategic plans for the hotel.
• Maintain strong relationships with guests and anticipate their needs.
• Handle emergency situations effectively and professionally.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of progressive experience in hotel operations management, with a proven track record in a luxury hotel environment.
• Comprehensive knowledge of hotel operations, including Front Office, Housekeeping, F&B, and Revenue Management.
• Strong leadership, interpersonal, and communication skills.
• Excellent problem-solving and decision-making abilities.
• Proven ability to manage budgets and control costs effectively.
• Experience with hotel management systems (PMS) and other relevant software.
• A passion for delivering outstanding guest experiences.
• Ability to work under pressure and adapt to changing demands.
• Strong understanding of health, safety, and licensing regulations.
• Fluency in English; additional languages are a plus.
• Flexibility to work varied hours, including evenings, weekends, and holidays as required by business needs.

• Oversee the day-to-day operations of the hotel, including Front Office, Food & Beverage, Housekeeping, and Events.
• Ensure consistently high standards of guest service, anticipating and exceeding guest expectations.
• Manage and develop department heads, fostering a positive and productive work environment.
• Implement and monitor operational policies and procedures to ensure efficiency and compliance.
• Control operational costs, manage budgets, and identify opportunities for revenue enhancement.
• Conduct regular inspections of the hotel's facilities and services to ensure quality and presentation.
• Handle guest complaints and service recovery with professionalism and empathy.
• Collaborate with the General Manager and other key stakeholders to develop and execute strategic plans.
• Ensure compliance with all health, safety, and hygiene regulations.
• Recruit, train, and motivate staff to achieve departmental goals and maintain high service standards.
• Prepare operational reports and analysis for senior management.
• Drive initiatives to improve guest satisfaction scores and operational efficiency.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree or equivalent professional qualification is advantageous.
• Minimum of 6 years of progressive experience in hotel operations management, with a proven track record of success in luxury properties.
• In-depth knowledge of all hotel operational departments and industry best practices.
• Strong leadership, management, and team-building skills.
• Excellent financial acumen, including budgeting and cost control experience.
• Outstanding communication, interpersonal, and problem-solving skills.
• Ability to remain calm and effective under pressure and handle challenging situations.
• Proficiency in hotel management software and systems (PMS, POS).
• A genuine passion for delivering exceptional guest service.
• Flexibility to work varied hours, including evenings, weekends, and holidays as required by the business.

• Direct and oversee the daily operations of all hotel departments to ensure smooth and efficient service delivery.
• Develop, implement, and monitor operational policies and procedures to maintain high standards of service and efficiency.
• Manage departmental budgets, control costs, and drive revenue growth initiatives.
• Ensure exceptional guest satisfaction by resolving complaints promptly and effectively, and by implementing service excellence programs.
• Lead, train, and motivate a team of department managers and staff to achieve optimal performance.
• Recruit, onboard, and develop talented individuals to build a high-performing hotel team.
• Ensure compliance with all health, safety, and hygiene regulations and standards.
• Collaborate with the Executive Chef and Food & Beverage Director to ensure the highest quality of dining experiences.
• Conduct regular inspections of hotel facilities to maintain cleanliness, order, and safety.
• Analyse operational data and financial reports to identify areas for improvement and implement corrective actions.
• Act as a point of contact for VIP guests and handle special requests.
• Maintain strong relationships with vendors and suppliers to ensure the best quality and pricing.
• Represent the hotel positively within the **London** community and tourism industry.

• Minimum of 7 years of progressive experience in hotel operations management, with at least 3 years in a senior management role.
• Proven track record of successfully managing hotel operations in a luxury or upscale environment.
• Strong leadership, team management, and interpersonal skills.
• Excellent financial acumen, including budgeting and cost control.
• In-depth knowledge of hotel operations software (PMS, POS systems).
• Exceptional problem-solving and decision-making abilities.
• Strong understanding of hospitality industry trends and best practices.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field is highly desirable.
• Fluent in English; knowledge of additional languages is a plus.
• Flexibility to work varying shifts, including weekends and holidays, as required by business needs.

• Oversee and manage all hotel operational departments to ensure seamless service delivery.
• Develop and implement operational strategies to enhance guest satisfaction and loyalty.
• Manage departmental budgets, P&L, and cost control measures.
• Lead, train, and motivate a team of department managers and staff.
• Ensure compliance with all health, safety, and hygiene standards.
• Monitor operational performance metrics and implement improvements.
• Collaborate with the General Manager on strategic initiatives and business planning.
• Handle guest feedback and resolve operational issues promptly and effectively.

• Degree or Diploma in Hospitality Management or a related field.
• Minimum of 5 years of progressive experience in hotel operations management.
• Proven leadership and team management skills.
• Strong financial acumen and P&L management experience.
• Excellent understanding of hotel operations systems and standards.
• Exceptional communication, interpersonal, and problem-solving abilities.
• Passion for hospitality and delivering outstanding guest experiences.

• Directing and coordinating all hotel operations, including front office, housekeeping, food and beverage, and events.
• Developing and implementing strategies to enhance guest satisfaction and loyalty.
• Managing departmental budgets, controlling costs, and maximizing revenue opportunities.
• Leading, motivating, and mentoring department heads and staff to achieve performance goals.
• Ensuring compliance with all health, safety, and licensing regulations.
• Overseeing the maintenance and upkeep of hotel facilities.
• Developing and implementing service standards and training programs for staff.
• Collaborating with the General Manager and other senior management on strategic planning and business development.
• Representing the hotel at industry events and engaging with key stakeholders.

• Oversee and optimize daily operations across multiple luxury hotel properties.
• Develop and implement strategic operational plans to achieve business objectives and enhance profitability.
• Ensure consistent delivery of exceptional guest experiences and service standards.
• Manage budgets, control costs, and drive revenue growth for operational departments.
• Lead and mentor General Managers and operational teams, fostering a culture of excellence.
• Monitor key performance indicators (KPIs) and implement corrective actions as needed.
• Ensure compliance with all health, safety, and legal regulations.
• Drive initiatives for operational efficiency and service innovation.
• Collaborate with marketing, sales, and finance departments to align operational strategies.
• Stay informed about industry trends and best practices in luxury hospitality management.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field; Master's degree preferred.
• Minimum of 8-10 years of progressive experience in hotel operations management, with significant exposure to luxury or international brands.
• Proven track record of successfully managing complex hotel operations and driving financial performance.
• Strong understanding of all hotel departments, including F&B, Rooms Division, and Sales & Marketing.
• Exceptional leadership, strategic thinking, and decision-making skills.
• Outstanding communication, interpersonal, and negotiation abilities.
• Proficiency in hotel management software and analytical tools.
• Ability to thrive in a remote work environment and manage multiple projects concurrently.
• Willingness to travel as required for site visits and team meetings.