36 Hotel Managers jobs in London
Guest Services Agent
Posted 10 days ago
Job Viewed
Job Description
**About Park Hyatt London River Thames**
Park Hyatt London River Thames offers 203 luxurious rooms, including a presidential suite and two signature mega-suites, with stunning views of the River Thames and central London. Nestled in a convenient location in the heart of the city, the hotel features exquisite dining options across two restaurants and two bar outlets, state-of-the-art event spaces, and a serene spa and wellness floor. Alongside our hotel offering, we are also in the process of launching a unique residential experience, creating a dynamic and evolving luxury environment for longer staying guests.
**Duties and responsibilities related to the Guest Services Agent role**
+ Answer incoming calls promptly and courteously.
+ Direct calls to theappropriate department or individual.
+ Manage switchboard console and other telecommunication devices effectively.
+ Keepaccurate records of all calls, including details of the caller, recipient, and the nature of the call.
+ Liaise with internal departments and external organizations as needed tofacilitate smooth communication flow.
**About you**
Previous experience in a similar role is preferred. Excellent customer service skills, attentiveness, and proficiency in operating switchboard equipment and related technology.
**Benefits of the Guest Services Agent role include **
+ 12 complimentary nights a year across Hyatt Hotels worldwide
+ Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
+ Uniform provided and laundered complimentary
+ Headspace membership and access to our Employee Assistance Programme
+ 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
+ Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
At Hyatt **'We care for people so they can be their best'.** This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!
Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.
Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.
**Next** **Steps** **:** Apply today for this **Guest Services Agent** role and start your journey with Hyatt Hotels!
**Primary Location:** GB-ENG-London
**Organization:** Park Hyatt London River Thames
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** LON
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
Guest Services Manager - UK
Posted 1 day ago
Job Viewed
Job Description
Guest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount.
Qualifications:
1. Hotel Director/Hotel General Manager background in a 4- or 5-star hotel
2. 2-3yrs of hotelier experience
3. Additional languages is an advantage (Spanish, Italian, Portuguese, French, German)
Duties and Responsibilities:
1. Takes the lead in owning and delivering an exceptional guest experience while embracing an ambassador’s role in tutoring other divisions on the key drivers of these standards. Encouraged to maintain and further develop strong rapport with division heads from both Hotel and Marine departments.
2. Responsible for leading a team of empowered individuals who will strive to deliver focused and extraordinary customer service, taking ownership for efficiently reacting to guest requests. Maintain a detailed knowledge of all key performance indicators, guest ratings and comments to establish a culture throughout the Guest Services team for complete ownership of the guest experience.
3. Effectively balances operational needs between the Financial and Guest Services Divisions through synergetic communication of guest issues to optimize positive guest comments and ratings of the overall Guest Services operation.
4. Effectively manages all group business onboard ensuring the Group Coordinator has all the necessary skills, training, tools, information and support to enable consistent delivery of services and products.
5. Assigns duties and responsibilities to team members. Observes and evaluates team members through open and honest feedback to ensure high quality standards are met.
6. Comprehensive knowledge of Customs and Immigration policies and procedures. The Guest Services Manager is the driving force to ensure maximum compliance with all internal requirements and external authorities as it relates to guest immigration and clearance
Guest Services Manager - UK
Posted today
Job Viewed
Job Description
Guest Services Manager - UK
Posted today
Job Viewed
Job Description
Guest Services Account Manager
Posted today
Job Viewed
Job Description
We are currently recruiting for an Account Manager to oversee our guest services operations team based with our clients in the financial services industry!
The Successful Account Manager will oversee our guest services teams in both the front and back of house, providing strategic assistance to our location and regional managers, and ensuring that we deliver five-star service across the contract.
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Guest Services Manager - Night
Posted 1 day ago
Job Viewed
Job Description
Join to apply for the
Guest Services Manager - Night
role at
Staycity Group . Wilde is a thriving, exciting and rapidly expanding aparthotel operator with properties across iconic European cities. We’re looking for our next
Guest Services Manager - Night
to work with our Guest Services Hosts and the wider team across public areas, lobby, reception and R&B spaces. Embrace a high-paced, evolving environment and bring your enthusiasm and curiosity. At Wilde, we’re a diverse and inclusive team that values your unique contribution.nBenefits
Paid family leave (>1 year of service)nFlexible working patternsnBonus scheme that rewards high performers based on core values and property goalsnDiscounted rates for overnight stays for you, your family and friendsnRefer and earn scheme – up to £/€550nCycle to work scheme to support a healthy lifestyle and the planetnEducation Support to foster new skillsnVolunteer days: 2 paid volunteer days per yearnEmployee Assistance Program (EAP) for you and your familynAn extra day off to celebrate your birthdaynWe would love you to have
2+ years experience in a similar role, ideally within the lifestyle hotel or hospitality sectornKnowledge of Front Office operationsnSome previous F&B/Barista experience preferred but training can be providednWhat you can do for us
Endless Opportunities in One Space: Welcome guests and contribute to a dynamic lobby, bar, and host stand while collaborating with multiple departmentsnBe the Ultimate Brand Ambassador: Represent Wilde with enthusiasm and pridenMake a Lasting Impact: Use confident communication and teamwork to create memorable guest experiencesnStay Driven: Aim for excellence and contribute to collective successnExemplify Excellence: Greet guests warmly and make them feel at homenUnderstand Your Guests: Learn preferences to provide personalised servicenSet the Mood: Manage details that enhance the guest experiencenMaster Every Shift: Open, swing, or close with seamless operations and safety focusnPush the Boundaries of Excellence: Seek opportunities to innovate and improvenLead with Kindness and Respect: Foster a culture of inclusivity and respectnEngage with the Community: Participate in local charity events and initiativesnStart your Wilde journey today! Take the leap and click "apply" now!nSeniority level
Entry levelnEmployment type
Full-timenJob function
OthernIndustries
Hospitality
#J-18808-Ljbffrn
Hotel Operations Manager
Posted 1 day ago
Job Viewed
Job Description
Key Responsibilities:
- Oversee and manage all hotel operational departments to ensure seamless service delivery.
- Develop and implement operational strategies to enhance guest satisfaction and loyalty.
- Manage departmental budgets, P&L, and cost control measures.
- Lead, train, and motivate a team of department managers and staff.
- Ensure compliance with all health, safety, and hygiene standards.
- Monitor operational performance metrics and implement improvements.
- Collaborate with the General Manager on strategic initiatives and business planning.
- Handle guest feedback and resolve operational issues promptly and effectively.
Qualifications:
- Degree or Diploma in Hospitality Management or a related field.
- Minimum of 5 years of progressive experience in hotel operations management.
- Proven leadership and team management skills.
- Strong financial acumen and P&L management experience.
- Excellent understanding of hotel operations systems and standards.
- Exceptional communication, interpersonal, and problem-solving abilities.
- Passion for hospitality and delivering outstanding guest experiences.
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Head of Hotel Operations
Posted 1 day ago
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Job Description
The ideal candidate will possess a minimum of 7-10 years of progressive experience in senior hotel management roles, with a strong track record of success in managing large, complex operations. A deep understanding of hotel operations, revenue management, quality assurance, and team leadership is essential. You will be responsible for developing and implementing strategic initiatives to drive profitability, enhance guest satisfaction, and maintain the brand's reputation for excellence. This includes managing budgets, controlling costs, optimizing resource allocation, and ensuring compliance with all health, safety, and licensing regulations.
Key responsibilities include leading, mentoring, and motivating a diverse team of department heads and staff, fostering a culture of service excellence, and ensuring seamless collaboration between departments. You will work closely with the General Manager and other senior leaders to set operational goals, monitor performance metrics, and implement continuous improvement strategies. Excellent interpersonal, communication, and problem-solving skills are paramount, as is a passion for hospitality and a commitment to exceeding guest expectations. The ability to thrive in a fast-paced, demanding environment is crucial for this demanding on-site role.
Manager - Retail and Hospitality - Management Consulting
Posted 23 days ago
Job Viewed
Job Description
Do you have management consultancy experience within the Retail & Hospitality sector and delivered consulting projects to clients in this space? If so, this role could be for you.
Why Join Us?
Lead with Purpose: Deliver transformation programmes across the Retail & Hospitality sector, ensuring excellence and lasting impact.
Grow Your Skills: Participate in continuous learning, mentorship, and capability development through on-the-job experience.
Hybrid Working: Enjoy the flexibility to work from Base Camp, client sites (typically 1–3 days a week), or from the comfort of your home.
Contribute to the Sector: Collaborate with clients and internal teams to enhance our reputation in the industry.
What You will DoAs a Manager, you will lead and deliver across our core capabilities, including:
Deliver Transformation: Lead and manage transformation initiatives across core capabilities.
Engage Stakeholders: Build strong relationships with client stakeholders, acting as a trusted consultant.
Business Growth: Identify and shape new opportunities, supporting proposal development and contributing to business development efforts. You’ll be generating approximately £500k in consulting revenue through a combination of account growth and delivery excellence.
Mentor Teams: Support the development of junior colleagues, fostering a high-performing and collaborative team environment.
Internal Contribution: Engage in firm-wide initiatives and knowledge-sharing forums.
Requirements
What We’re Looking For- Commercially aware with a track record of identifying and shaping new opportunities, supporting proposal development,
- Strong experience delivering transformation projects across the retail hospitality sector, with proven ability to lead multi-disciplinary teams and client workstreams across digital, data, change, and operating model initiatives.
- Ability to operate confidently with senior stakeholders (e.g. Heads of Function, Directors), delivering structured programmes that span business case development, customer experience improvement, operating model design, and service optimisation.
- Experience working across core operational and customer-facing processes within the retail hospitality landscape such as store operations, digital channels, customer service, or employee enablement.
- Strong stakeholder engagement and communication skills.
- Team leadership or line management experience.
- Contribution to business development and internal initiatives within the Retail & Hospitality sector.
- Passion for mentoring and growing talent.
- Exposure to related domains such as procurement transformation, shared services/outsourcing models or organisational design is desirable.
Don’t have all the required skills?
Not to worry! We acknowledge not everyone will meet each and every single desired qualification. So, if you’re more or less qualified, and you feel really enthusiastic about the role and that you’re a great match, we’d love to hear from you!
Interview Process- 1st Stage "Get to Know You' Behaviours and Attitudes Competency Interview (1 hour)
- 2nd Stage Case Study Exercise Interview (1-1.5 hours)
- 3rd Stage Cultural Fit Interview (1 hour)
Comprehensive onboarding with training from the moment you join, continuous support from your dedicated People Manager as well as Sector/Capability Leads. Don’t forget, the regular socials, masterclasses, and workshops to help you thrive.
Benefits
Financial Perks: Competitive salary and pension, company performance bonus, and travel allowance.
Health & Wellbeing: Private medical healthcare, £40 monthly wellness allowance, gym membership discounts, and eye test vouchers.
Time Off: 25 days holiday (plus public holidays), the option to buy 5 extra days, 1 company day off, and 1 volunteering day off.
Career Growth: In-house training, monthly 1:1 career path meetings, and support for professional certifications.
Recognition & Support: Employee assistance program, birthday gift, and themed care packages.
Social & Sustainability: Regular team meet-ups, social events, and sustainable company swag.
We have created a working environment where everyone can flourish!
Diversity, Equity, and Inclusion are core values at Enfuse. We don’t just advise our clients on these principles, we genuinely believe in their transformative benefits for society, our people, and our company. Diverse teams not only perform better, as countless studies have shown, but they also foster a happier and more inclusive workplace.
We are an equal opportunity employer and embrace diversity in all its forms. Our commitment is to create an environment where everyone can flourish and be their authentic selves at work.
If you require any support or assistance during the recruitment process, or if there are particular arrangements or reasonable adjustments that we can make, please contact us. We are here to ensure you feel fully supported every step of the way.
Manager - Retail and Hospitality - Management Consulting
Posted 23 days ago
Job Viewed
Job Description
Do you have management consultancy experience within the Retail & Hospitality sector and delivered consulting projects to clients in this space? If so, this role could be for you.
Why Join Us?
Lead with Purpose: Deliver transformation programmes across the Retail & Hospitality sector, ensuring excellence and lasting impact.
Grow Your Skills: Participate in continuous learning, mentorship, and capability development through on-the-job experience.
Hybrid Working: Enjoy the flexibility to work from Base Camp, client sites (typically 1–3 days a week), or from the comfort of your home.
Contribute to the Sector: Collaborate with clients and internal teams to enhance our reputation in the industry.
What You will DoAs a Manager, you will lead and deliver across our core capabilities, including:
Deliver Transformation: Lead and manage transformation initiatives across core capabilities.
Engage Stakeholders: Build strong relationships with client stakeholders, acting as a trusted consultant.
Business Growth: Identify and shape new opportunities, supporting proposal development and contributing to business development efforts. You’ll be generating approximately £500k in consulting revenue through a combination of account growth and delivery excellence.
Mentor Teams: Support the development of junior colleagues, fostering a high-performing and collaborative team environment.
Internal Contribution: Engage in firm-wide initiatives and knowledge-sharing forums.
Requirements
What We’re Looking For- Commercially aware with a track record of identifying and shaping new opportunities, supporting proposal development,
- Strong experience delivering transformation projects across the retail hospitality sector, with proven ability to lead multi-disciplinary teams and client workstreams across digital, data, change, and operating model initiatives.
- Ability to operate confidently with senior stakeholders (e.g. Heads of Function, Directors), delivering structured programmes that span business case development, customer experience improvement, operating model design, and service optimisation.
- Experience working across core operational and customer-facing processes within the retail hospitality landscape such as store operations, digital channels, customer service, or employee enablement.
- Strong stakeholder engagement and communication skills.
- Team leadership or line management experience.
- Contribution to business development and internal initiatives within the Retail & Hospitality sector.
- Passion for mentoring and growing talent.
- Exposure to related domains such as procurement transformation, shared services/outsourcing models or organisational design is desirable.
Don’t have all the required skills?
Not to worry! We acknowledge not everyone will meet each and every single desired qualification. So, if you’re more or less qualified, and you feel really enthusiastic about the role and that you’re a great match, we’d love to hear from you!
Interview Process- 1st Stage "Get to Know You' Behaviours and Attitudes Competency Interview (1 hour)
- 2nd Stage Case Study Exercise Interview (1-1.5 hours)
- 3rd Stage Cultural Fit Interview (1 hour)
Comprehensive onboarding with training from the moment you join, continuous support from your dedicated People Manager as well as Sector/Capability Leads. Don’t forget, the regular socials, masterclasses, and workshops to help you thrive.
Benefits
Financial Perks: Competitive salary and pension, company performance bonus, and travel allowance.
Health & Wellbeing: Private medical healthcare, £40 monthly wellness allowance, gym membership discounts, and eye test vouchers.
Time Off: 25 days holiday (plus public holidays), the option to buy 5 extra days, 1 company day off, and 1 volunteering day off.
Career Growth: In-house training, monthly 1:1 career path meetings, and support for professional certifications.
Recognition & Support: Employee assistance program, birthday gift, and themed care packages.
Social & Sustainability: Regular team meet-ups, social events, and sustainable company swag.
We have created a working environment where everyone can flourish!
Diversity, Equity, and Inclusion are core values at Enfuse. We don’t just advise our clients on these principles, we genuinely believe in their transformative benefits for society, our people, and our company. Diverse teams not only perform better, as countless studies have shown, but they also foster a happier and more inclusive workplace.
We are an equal opportunity employer and embrace diversity in all its forms. Our commitment is to create an environment where everyone can flourish and be their authentic selves at work.
If you require any support or assistance during the recruitment process, or if there are particular arrangements or reasonable adjustments that we can make, please contact us. We are here to ensure you feel fully supported every step of the way.