66 Hotel Managers jobs in London

Guest Services Manager - UK

London, London Royal Caribbean Group

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Job Description

Guest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount.


Qualifications:

1. Hotel Director/Hotel General Manager background in a 4- or 5-star hotel

2. 2-3yrs of hotelier experience

3. Additional languages is an advantage (Spanish, Italian, Portuguese, French, German)


Duties and Responsibilities:

1. Takes the lead in owning and delivering an exceptional guest experience while embracing an ambassador’s role in tutoring other divisions on the key drivers of these standards. Encouraged to maintain and further develop strong rapport with division heads from both Hotel and Marine departments.

2. Responsible for leading a team of empowered individuals who will strive to deliver focused and extraordinary customer service, taking ownership for efficiently reacting to guest requests. Maintain a detailed knowledge of all key performance indicators, guest ratings and comments to establish a culture throughout the Guest Services team for complete ownership of the guest experience.

3. Effectively balances operational needs between the Financial and Guest Services Divisions through synergetic communication of guest issues to optimize positive guest comments and ratings of the overall Guest Services operation.

4. Effectively manages all group business onboard ensuring the Group Coordinator has all the necessary skills, training, tools, information and support to enable consistent delivery of services and products.

5. Assigns duties and responsibilities to team members. Observes and evaluates team members through open and honest feedback to ensure high quality standards are met.

6. Comprehensive knowledge of Customs and Immigration policies and procedures. The Guest Services Manager is the driving force to ensure maximum compliance with all internal requirements and external authorities as it relates to guest immigration and clearance

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Guest Services Manager - UK

London, London Royal Caribbean Group

Posted today

Job Viewed

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Job Description

Job Description

Guest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount.


Qualifications:

1. Hotel Director/Hotel General Manager background in a 4- or 5-star hotel

2. 2-3yrs of hotelier experience

3. Additional languages is an advantage (Spanish, Italian, Portuguese, French, German)


Duties and Responsibilities:

1. Takes the lead in owning and delivering an exceptional guest experience while embracing an ambassador’s role in tutoring other divisions on the key drivers of these standards. Encouraged to maintain and further develop strong rapport with division heads from both Hotel and Marine departments.

2. Responsible for leading a team of empowered individuals who will strive to deliver focused and extraordinary customer service, taking ownership for efficiently reacting to guest requests. Maintain a detailed knowledge of all key performance indicators, guest ratings and comments to establish a culture throughout the Guest Services team for complete ownership of the guest experience.

3. Effectively balances operational needs between the Financial and Guest Services Divisions through synergetic communication of guest issues to optimize positive guest comments and ratings of the overall Guest Services operation.

4. Effectively manages all group business onboard ensuring the Group Coordinator has all the necessary skills, training, tools, information and support to enable consistent delivery of services and products.

5. Assigns duties and responsibilities to team members. Observes and evaluates team members through open and honest feedback to ensure high quality standards are met.

6. Comprehensive knowledge of Customs and Immigration policies and procedures. The Guest Services Manager is the driving force to ensure maximum compliance with all internal requirements and external authorities as it relates to guest immigration and clearance

This advertiser has chosen not to accept applicants from your region.

Head of Remote Guest Services

W1A 1AA London, London £75000 Annually WhatJobs

Posted 19 days ago

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Job Description

full-time
Our client is seeking a highly strategic and innovative Head of Remote Guest Services to redefine how guests interact with their premier leisure offerings. This is a fully remote position, offering the unique opportunity to lead and shape guest experiences from anywhere in the UK. You will be responsible for establishing and managing best-in-class remote customer support, engagement, and service delivery strategies. The ideal candidate will possess a deep understanding of customer service excellence, digital engagement, and the ability to build and lead a high-performing, distributed team to foster unparalleled guest loyalty and satisfaction.

Key Responsibilities:
  • Develop and implement a comprehensive vision and strategy for remote guest services, ensuring seamless and exceptional guest interactions across all digital channels.
  • Lead, recruit, train, and manage a global team of remote guest service professionals, fostering a culture of empathy, efficiency, and continuous improvement.
  • Define and monitor key performance indicators (KPIs) for guest satisfaction, response times, resolution rates, and overall service quality.
  • Implement and manage cutting-edge customer service technologies, including CRM systems, AI-powered chatbots, and advanced communication platforms.
  • Design and refine service protocols, escalation procedures, and knowledge base content to ensure consistent and accurate support.
  • Proactively gather and analyse guest feedback and service data to identify trends, pain points, and opportunities for enhancing the guest experience.
  • Collaborate with product, marketing, and operations teams to ensure alignment and integrate guest service insights into business strategies.
  • Manage the budget for the remote guest services department, optimising resource allocation for maximum impact.
  • Stay ahead of industry best practices and emerging technologies in customer service and remote operations.
  • Champion a guest-centric approach throughout the organisation and advocate for the guest's voice.
  • Develop and oversee loyalty programs and proactive engagement initiatives to enhance guest retention.
  • Ensure compliance with data privacy regulations and security protocols in all guest interactions.

Qualifications:
  • A Bachelor's degree in Business Administration, Hospitality Management, Marketing, or a related field. A Master's degree is a plus.
  • Minimum of 8 years of progressive experience in customer service leadership, with at least 5 years specifically focused on building and managing remote or distributed teams and digital guest services.
  • Proven success in developing and executing innovative customer service strategies that drive guest satisfaction and loyalty.
  • Strong understanding of modern CRM systems, helpdesk software, and digital engagement tools.
  • Exceptional leadership, communication, and interpersonal skills, with the ability to inspire and motivate a remote workforce.
  • Strategic thinking and problem-solving capabilities, with a data-driven approach to decision-making.
  • Experience within the leisure, entertainment, or hospitality sectors is highly desirable.
  • Demonstrated ability to thrive in a fast-paced, dynamic, and fully remote work environment.
  • Proficiency in multiple languages is a plus.
This is a groundbreaking opportunity for a visionary leader to shape the future of guest engagement for our esteemed organisation, supporting guests who engage with services and attractions near London, England, UK and across the globe.
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Hotel Operations Manager

SW1A 0 London, London £55000 Annually WhatJobs

Posted 10 days ago

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Job Description

full-time
Our client, a prestigious hospitality group, is seeking a dynamic and experienced Hotel Operations Manager to oversee the day-to-day operations of their flagship property in the heart of London, England, UK . This vital role is responsible for ensuring the highest standards of service excellence, guest satisfaction, and operational efficiency across all hotel departments, including front office, housekeeping, food & beverage, and maintenance. The ideal candidate will possess a comprehensive understanding of hotel operations, exceptional leadership skills, and a proven ability to manage and motivate a diverse team. Key responsibilities include developing and implementing operational strategies, managing departmental budgets, controlling costs, and ensuring compliance with health, safety, and hygiene regulations. You will be instrumental in enhancing the guest experience, resolving customer issues promptly, and driving revenue growth. Experience with hotel management software and a strong grasp of industry best practices are essential. The ability to foster a positive and collaborative work environment, promote employee development, and maintain strong relationships with suppliers and stakeholders is paramount. This is a hands-on role requiring a proactive approach and a passion for delivering memorable experiences. If you are a seasoned hospitality professional with a talent for operational excellence and a commitment to exceeding expectations, we invite you to apply. This is an exceptional opportunity to lead operations in one of the world's most exciting cities.
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Hotel Operations Manager

WC2B 5AA London, London £50000 Annually WhatJobs

Posted 20 days ago

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Job Description

full-time
Our client is seeking a strategic and results-oriented Hotel Operations Manager to oversee the daily operations of a prestigious hotel in the heart of London, England, UK . This senior leadership role demands exceptional organizational skills, a deep understanding of the hospitality industry, and a passion for delivering unparalleled guest experiences. The Operations Manager will be responsible for managing multiple departments, including Front Office, Food & Beverage, Housekeeping, and Banqueting, ensuring seamless service delivery, cost efficiency, and high staff morale.

Key Responsibilities:

  • Lead, motivate, and manage department heads to ensure operational excellence and achievement of financial targets.
  • Develop and implement operational strategies to enhance guest satisfaction, service quality, and revenue generation.
  • Oversee departmental budgets, control costs, and optimize resource allocation.
  • Ensure compliance with all health, safety, licensing, and employment regulations.
  • Manage and resolve guest complaints and service issues promptly and effectively.
  • Monitor operational performance through key performance indicators (KPIs) and implement corrective actions as needed.
  • Collaborate with the General Manager on strategic planning, capital expenditure, and business development.
  • Drive initiatives to improve operational efficiency and introduce innovative service practices.
  • Recruit, train, develop, and appraise the performance of operational staff.
  • Maintain high standards of presentation, cleanliness, and maintenance throughout the hotel.
  • Foster a positive and collaborative work environment that encourages teamwork and professional growth.
  • Develop and maintain strong relationships with suppliers and external stakeholders.
Qualifications:
  • Bachelor's degree in Hospitality Management, Business Administration, or a related field.
  • Minimum of 5 years of progressive experience in hotel operations management, with a proven track record in a similar capacity.
  • In-depth knowledge of hotel operations, including Front Office, F&B, Housekeeping, and MICE.
  • Strong financial acumen, with experience in budgeting, forecasting, and P&L management.
  • Exceptional leadership, communication, and interpersonal skills.
  • Demonstrated ability to manage and motivate diverse teams in a fast-paced environment.
  • Proficiency in hotel management systems (PMS) and relevant software.
  • Strong problem-solving and decision-making abilities.
  • A commitment to delivering exceptional customer service and upholding brand standards.
  • Fluency in English is essential; knowledge of additional languages is an advantage.
  • Availability to work flexible hours, including evenings, weekends, and holidays as required.
This is an exceptional opportunity to join a renowned hotel group and lead a talented team in one of the world's most vibrant cities.
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Hotel Operations Manager

SW1A 0AA London, London £45000 annum + ben WhatJobs

Posted 20 days ago

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Job Description

full-time
Our client, a prestigious luxury hotel in the vibrant heart of **London, England, UK**, is seeking an experienced and dynamic Hotel Operations Manager to oversee the day-to-day running of various departments. This pivotal role requires a leader with a comprehensive understanding of hotel management, exceptional guest service skills, and a proven ability to drive operational efficiency and profitability. You will be responsible for ensuring seamless service delivery across Front Office, Housekeeping, Food & Beverage, and other operational departments, while upholding the hotel's high standards of excellence. This hybrid role allows for a balance of on-site presence and remote administrative tasks, offering flexibility.

Responsibilities:
  • Oversee and manage the daily operations of Front Office, Housekeeping, Food & Beverage, and other guest-facing departments.
  • Ensure the delivery of exceptional guest service, addressing and resolving guest concerns promptly and professionally.
  • Develop and implement operational strategies to enhance guest satisfaction, operational efficiency, and revenue generation.
  • Manage departmental budgets, control costs, and optimize resource allocation.
  • Lead, train, and motivate a diverse team of hospitality professionals, fostering a culture of service excellence.
  • Develop and maintain high standards of service, presentation, and cleanliness across all operational areas.
  • Collaborate closely with other department heads, including Sales, Marketing, and HR, to achieve overall hotel objectives.
  • Ensure compliance with all health, safety, and security regulations.
  • Conduct regular staff meetings and performance reviews.
  • Implement and monitor key performance indicators (KPIs) for operational departments.
  • Manage vendor relationships and ensure timely procurement of supplies and services.
  • Identify opportunities for process improvements and implement best practices.
  • Contribute to the development and execution of strategic plans for the hotel.
  • Maintain strong relationships with guests and anticipate their needs.
  • Handle emergency situations effectively and professionally.
Qualifications:
  • Bachelor's degree in Hospitality Management, Business Administration, or a related field.
  • Minimum of 5 years of progressive experience in hotel operations management, with a proven track record in a luxury hotel environment.
  • Comprehensive knowledge of hotel operations, including Front Office, Housekeeping, F&B, and Revenue Management.
  • Strong leadership, interpersonal, and communication skills.
  • Excellent problem-solving and decision-making abilities.
  • Proven ability to manage budgets and control costs effectively.
  • Experience with hotel management systems (PMS) and other relevant software.
  • A passion for delivering outstanding guest experiences.
  • Ability to work under pressure and adapt to changing demands.
  • Strong understanding of health, safety, and licensing regulations.
  • Fluency in English; additional languages are a plus.
  • Flexibility to work varied hours, including evenings, weekends, and holidays as required by business needs.
This is a fantastic opportunity for a seasoned hospitality leader to contribute to the success of a renowned London hotel.
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Hotel Operations Manager

SW1A 0AA London, London £45000 Annually WhatJobs

Posted 20 days ago

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Job Description

full-time
Our client, a prestigious luxury hotel in the heart of London, England, UK , is seeking an experienced and dynamic Hotel Operations Manager to oversee all aspects of daily hotel operations. This crucial role ensures the highest standards of guest service, operational efficiency, and staff performance across various departments, including front desk, housekeeping, food and beverage, and facilities. The ideal candidate will possess a strong background in hotel management, a proven ability to lead and motivate teams, and a deep understanding of the hospitality industry's best practices. Responsibilities include developing and implementing operational strategies, managing budgets and financial performance, ensuring compliance with health and safety regulations, recruiting, training, and managing departmental managers, and resolving guest issues promptly and professionally. You will be responsible for driving service excellence, optimizing profitability, and maintaining the hotel's reputation for quality and luxury. Exceptional leadership, communication, and problem-solving skills are essential. A degree in Hospitality Management or a related field is preferred, along with a comprehensive understanding of hotel operations software systems. We are looking for a proactive, results-oriented individual with a keen eye for detail and a commitment to exceeding guest expectations. This is an exciting opportunity to lead a dedicated team and contribute to the success of a world-class establishment.
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Senior Hotel Operations Manager

SW1A 0AA London, London £50000 Annually WhatJobs

Posted today

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Job Description

full-time
A distinguished hotel in central London, England, UK is seeking an experienced and dynamic Senior Hotel Operations Manager to oversee its day-to-day operations. This hybrid role offers a unique blend of strategic oversight and on-the-ground management, ensuring the highest standards of guest service, operational efficiency, and financial performance. The ideal candidate will possess a comprehensive understanding of hotel management, exceptional leadership qualities, and a passion for delivering unforgettable guest experiences.

Responsibilities:
  • Direct and manage all hotel departments, including Front Office, Housekeeping, Food & Beverage, and Maintenance, to ensure seamless operations.
  • Develop and implement strategies to enhance guest satisfaction and loyalty.
  • Oversee budget preparation and financial management, driving revenue growth and cost control.
  • Ensure compliance with all health, safety, and licensing regulations.
  • Recruit, train, motivate, and develop a high-performing team of hotel staff.
  • Conduct regular operational assessments and implement improvements to service delivery.
  • Manage relationships with suppliers and service providers.
  • Handle guest complaints and resolve issues effectively and professionally.
  • Contribute to the hotel's marketing and sales efforts.
  • Maintain the hotel's brand standards and reputation for excellence.
Qualifications:
  • Proven experience in a senior management role within the hospitality industry.
  • Strong knowledge of hotel operations, revenue management, and financial reporting.
  • Excellent leadership, communication, and interpersonal skills.
  • Demonstrated ability to manage budgets and control costs.
  • Proficiency in hotel management software.
  • A commitment to providing exceptional guest service.
  • Ability to work effectively in a fast-paced, demanding environment.
  • Strategic thinking and problem-solving capabilities.
  • A degree in Hospitality Management or a related field is preferred.
  • Passion for the hospitality sector and driving operational success.
This hybrid position requires a presence at the hotel for strategic planning, team engagement, and operational oversight, with flexibility for remote administrative tasks. Join a prestigious team in the vibrant heart of London and shape the future of our guest experience.
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Luxury Hotel Operations Manager

SW1A 0AA London, London £50000 Annually WhatJobs

Posted 2 days ago

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full-time
We are seeking a highly motivated and experienced Luxury Hotel Operations Manager to oversee the daily operations of a prestigious hotel in the heart of London, England, UK . This role demands exceptional leadership skills, a keen eye for detail, and a passion for delivering unparalleled guest experiences. You will be responsible for managing various departments, including front desk, housekeeping, food and beverage, and concierge, ensuring seamless service delivery and adherence to the highest standards of hospitality.

Key responsibilities will include developing and implementing operational strategies to enhance efficiency and guest satisfaction, managing staff performance through effective training, motivation, and performance reviews, and overseeing budgeting and financial control for operational departments. You will also be tasked with maintaining stringent health and safety standards, managing supplier relationships, and resolving escalated guest issues with professionalism and tact. The ideal candidate will have a proven track record in hotel management, with at least 5 years of experience in a similar role. A strong understanding of hotel operations, including P&L management and yield management, is essential. Excellent communication and interpersonal skills are crucial for interacting with guests, staff, and stakeholders. A degree in Hospitality Management or a related field is preferred. This is a fantastic opportunity for a seasoned professional to make a significant impact in a world-class establishment. The ability to work effectively under pressure and adapt to a dynamic environment is key. You will be instrumental in upholding the hotel's reputation for excellence and driving its continued success. Opportunities for professional development and career progression within our esteemed organization are abundant for the right candidate. We value innovation, teamwork, and a commitment to service. Join our dynamic team and help us redefine luxury hospitality.
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Senior Hotel Operations Manager

SW1A 0AA London, London £70000 Annually WhatJobs

Posted 2 days ago

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Job Description

full-time
Our client is seeking a distinguished and experienced Senior Hotel Operations Manager to oversee and enhance the operational excellence of their prestigious establishments in **London, England, UK**. This key leadership role is responsible for managing all day-to-day hotel operations, ensuring exceptional guest experiences, and driving revenue growth and profitability. You will lead and mentor department heads across various functions, including front office, housekeeping, food and beverage, and maintenance, fostering a culture of outstanding service and efficiency. Key responsibilities include developing and implementing strategic operational plans, managing departmental budgets, controlling costs, and ensuring compliance with brand standards and health and safety regulations. You will be instrumental in developing innovative guest service initiatives, resolving complex guest issues, and maintaining high standards of quality and presentation. This hybrid role allows for a balance of on-site leadership and strategic remote planning, providing flexibility in managing this demanding role. The ideal candidate will possess a comprehensive understanding of the hospitality industry, with a proven track record of success in managing large-scale hotel operations. Exceptional leadership, communication, and interpersonal skills are paramount, along with strong financial acumen and a passion for delivering unparalleled guest satisfaction. A Bachelor's degree in Hospitality Management, Business Administration, or a related field is required. Extensive experience in senior hotel management, including experience with luxury brands, is highly desirable. A minimum of 8 years of progressive experience in hotel operations, with at least 4 years in a senior management position, is essential. Our client offers a competitive remuneration package, comprehensive benefits, and significant opportunities for career advancement within a globally recognized hospitality group. This is an exciting opportunity to shape the future of a leading hotel brand in one of the world's most dynamic cities.
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