43 Hotel Operations jobs in London

• Lead, motivate, and manage department heads to ensure operational excellence and achievement of financial targets.
• Develop and implement operational strategies to enhance guest satisfaction, service quality, and revenue generation.
• Oversee departmental budgets, control costs, and optimize resource allocation.
• Ensure compliance with all health, safety, licensing, and employment regulations.
• Manage and resolve guest complaints and service issues promptly and effectively.
• Monitor operational performance through key performance indicators (KPIs) and implement corrective actions as needed.
• Collaborate with the General Manager on strategic planning, capital expenditure, and business development.
• Drive initiatives to improve operational efficiency and introduce innovative service practices.
• Recruit, train, develop, and appraise the performance of operational staff.
• Maintain high standards of presentation, cleanliness, and maintenance throughout the hotel.
• Foster a positive and collaborative work environment that encourages teamwork and professional growth.
• Develop and maintain strong relationships with suppliers and external stakeholders.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of progressive experience in hotel operations management, with a proven track record in a similar capacity.
• In-depth knowledge of hotel operations, including Front Office, F&B, Housekeeping, and MICE.
• Strong financial acumen, with experience in budgeting, forecasting, and P&L management.
• Exceptional leadership, communication, and interpersonal skills.
• Demonstrated ability to manage and motivate diverse teams in a fast-paced environment.
• Proficiency in hotel management systems (PMS) and relevant software.
• Strong problem-solving and decision-making abilities.
• A commitment to delivering exceptional customer service and upholding brand standards.
• Fluency in English is essential; knowledge of additional languages is an advantage.
• Availability to work flexible hours, including evenings, weekends, and holidays as required.

• Oversee and manage the daily operations of Front Office, Housekeeping, Food & Beverage, and other guest-facing departments.
• Ensure the delivery of exceptional guest service, addressing and resolving guest concerns promptly and professionally.
• Develop and implement operational strategies to enhance guest satisfaction, operational efficiency, and revenue generation.
• Manage departmental budgets, control costs, and optimize resource allocation.
• Lead, train, and motivate a diverse team of hospitality professionals, fostering a culture of service excellence.
• Develop and maintain high standards of service, presentation, and cleanliness across all operational areas.
• Collaborate closely with other department heads, including Sales, Marketing, and HR, to achieve overall hotel objectives.
• Ensure compliance with all health, safety, and security regulations.
• Conduct regular staff meetings and performance reviews.
• Implement and monitor key performance indicators (KPIs) for operational departments.
• Manage vendor relationships and ensure timely procurement of supplies and services.
• Identify opportunities for process improvements and implement best practices.
• Contribute to the development and execution of strategic plans for the hotel.
• Maintain strong relationships with guests and anticipate their needs.
• Handle emergency situations effectively and professionally.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of progressive experience in hotel operations management, with a proven track record in a luxury hotel environment.
• Comprehensive knowledge of hotel operations, including Front Office, Housekeeping, F&B, and Revenue Management.
• Strong leadership, interpersonal, and communication skills.
• Excellent problem-solving and decision-making abilities.
• Proven ability to manage budgets and control costs effectively.
• Experience with hotel management systems (PMS) and other relevant software.
• A passion for delivering outstanding guest experiences.
• Ability to work under pressure and adapt to changing demands.
• Strong understanding of health, safety, and licensing regulations.
• Fluency in English; additional languages are a plus.
• Flexibility to work varied hours, including evenings, weekends, and holidays as required by business needs.

The Manager of Hotel Operations is responsible for maintaining and improving the product execution for the Oasis Class and Icon Class vessels and ensuring all concepts and standards are followed and monitored. The Manager of Hotel Operations is responsible to oversee all Oasis Class neighborhoods, Open Deck areas, Boarding and Departure in turnaround ports and a seamless on/off the ship operation in the various port of calls. He or she shares the overall responsibility for the execution of the OPP Plan across the Hotel shipboard organization.

The Manager of Hotel Operations role is the steppingstone to the Associate Hotel Director role and eventually to the Hotel Director position. Successful Managers of Hotel Operations have demonstrated exceptional leadership skills, a strong ability to build business relationships and achieve results through others while working in a very fast paced and physically demanding environment. Other behaviors that characterize high performing Managers of Hotel operations include being self-driven, proactive, and showing a growth and a problem resolution mindset.

Qualifications:

• SHIPBOARD Employment type.
• 3 years or more years operational experience above Front of House Divisional head position with a proven ability to manage and lead.
• Ability to speak additional languages, such as Spanish , French , Italian or German , is preferred
• Knowledge of the principles and processes involved in business and organizational planning, coordination and execution. This includes strategic planning, resource allocation, manpower modeling, leadership techniques and production methods.
• Knowledge of the principles and processes for providing customer and personal services including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques.

Essential duties and responsibilities:

• Updates the Hotel Director on the cruise flow daily, including manage the gangways for arrival and departure in each port of call informing the Hotel Director of ship clearance, guest off and on experience and confirming zero counts.
• Internal reviewer for all annual Hotel compliance and divisional operational audits and ensures that corrective processes are in place and reports completed for audit findings within Hotel Operations.
• Champions the Royal Way program onboard and ensures the culture is promoted throughout the ship to encourage Hotel and Marine teams are fully engaged.
• Recruit, motivate, and develop staff to encourage continuous growth and retaining and developing talent amongst all crew.
• Assists the Hotel Director in implementing the business and operating budget plans to ensure KPIs and metrics meet targets. Reviews operating budgets, revenue reports, analyzes established goals and objectives compared to actual results, and implements recommendations to achieve projected goals.
• Ensures the security and safety of guests and shipboard employees through established emergency procedures. Oversees the Evacuation Control Center (ECC) in conjunction with the Hotel Director. Monitors crew drills and ensures effective training is completed.

• Direct and manage all hotel departments, including Front Office, Housekeeping, Food & Beverage, and Maintenance, to ensure seamless operations.
• Develop and implement strategies to enhance guest satisfaction and loyalty.
• Oversee budget preparation and financial management, driving revenue growth and cost control.
• Ensure compliance with all health, safety, and licensing regulations.
• Recruit, train, motivate, and develop a high-performing team of hotel staff.
• Conduct regular operational assessments and implement improvements to service delivery.
• Manage relationships with suppliers and service providers.
• Handle guest complaints and resolve issues effectively and professionally.
• Contribute to the hotel's marketing and sales efforts.
• Maintain the hotel's brand standards and reputation for excellence.

• Proven experience in a senior management role within the hospitality industry.
• Strong knowledge of hotel operations, revenue management, and financial reporting.
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated ability to manage budgets and control costs.
• Proficiency in hotel management software.
• A commitment to providing exceptional guest service.
• Ability to work effectively in a fast-paced, demanding environment.
• Strategic thinking and problem-solving capabilities.
• A degree in Hospitality Management or a related field is preferred.
• Passion for the hospitality sector and driving operational success.

• Oversee and manage all day-to-day hotel operations.
• Ensure consistent delivery of exceptional guest service standards.
• Lead, mentor, and develop a team of department managers and staff.
• Manage operational budgets and control expenses effectively.
• Implement and maintain high standards of quality and cleanliness across all departments.
• Drive operational efficiency and identify areas for process improvement.
• Monitor guest feedback and implement service recovery strategies when necessary.
• Collaborate with other departments to ensure seamless guest experiences.
• Ensure compliance with health, safety, and legal regulations.
• Contribute to strategic planning and business development initiatives.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• 7+ years of progressive experience in hotel operations management.
• Proven experience in a luxury hotel environment.
• Strong understanding of Rooms Division, Food & Beverage, and Front Office operations.
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated ability to manage budgets and control costs.
• Proficiency in hotel management systems (PMS).
• Strong problem-solving and decision-making abilities.
• Ability to work effectively in a hybrid work model and manage operational demands.

• Oversee all hotel operations, including front office, F&B, housekeeping, and maintenance.
• Develop and implement strategic plans to improve operational efficiency and guest satisfaction.
• Manage departmental budgets, control expenses, and identify cost-saving opportunities.
• Ensure compliance with health, safety, and licensing regulations.
• Lead, mentor, and develop a high-performing team of hospitality professionals.
• Monitor guest feedback and implement service improvements.
• Drive revenue generation through strategic sales and marketing initiatives.
• Maintain strong relationships with suppliers and vendors.
• Conduct regular performance reviews and provide constructive feedback.
• Foster a culture of excellence, service, and teamwork.

• Minimum of 5 years of experience in a senior hotel management role.
• Proven experience in budget management and financial reporting.
• Strong understanding of hotel operations and industry best practices.
• Excellent leadership, communication, and interpersonal skills.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
• Proficiency in hotel management software.
• Ability to work effectively under pressure and adapt to changing demands.
• A commitment to delivering exceptional customer service.