22 Information Technology Support Specialist jobs in West Bromwich

• Be the go-to person for all technical/IT related repairs, maintenance, complications or queries – you will take ownership of these issues and follow them through to resolution (unless further assistance/escalation is required by the IT Partner). This will include hand on diagnosing and fixing equipment (i.e. laptops, bodycams, tablets, headsets etc.)
• Escalate unresolved issues to the relevant team or the IT partner.
• Provide one to one advice and step-by-step instruction either face to face, over the phone or written.
• Always guarantee compliance to regulatory requirements.
• Frequently liaise with 3rd party IT equipment suppliers and the designated IT partner.
• Oversee recycling and ordering of equipment, taking cost into consideration and always ensuring efficiency.
• Play your part in keeping the comms room tidy and hazard free.
• Ensure all updates are uploaded to the internal system.
• Support the wider Project Manager with any IT/Tech projects.
• Take a forward thinking and proactive approach to seeking more efficient/improved processes and systems.
• Record all faults.
• Assist with the onboarding of new starters – ensuring they have all required equipment and are set up, ready to go!
• Purchase hardware.
• Manager and stakeholder engagement will be expected.
• Continuously keep abreast of market research and actively contribute to highlighting new ideas and improvements of technology, systems and processes.
• Attend bi-monthly meetings with regards to the company’s ChatBot.
• Make sure all compulsory external testing /cyber security is kept up to date.

• Be confident in providing ICT support.
• Have previous experience of dealing with 3rd party servers.
• Offer fantastic communication skills – you will be required to liaise with others at all levels of seniority both internally and externally. All communication needs to be clear and confident.
• Be organised, able to prioritise well and multitask.
• Have a great work ethic with a willingness to learn and improve, and a flexible attitude. You will also naturally be very forward thinking and enthusiastic about coming up with new ideas and suggestions, process improvements, etc.

• 25 days holiday (+ BH)
• Excellent training, development, and progression opportunities
• Competitive salary with annual reviews
• Company pension
• Christmas shutdown
• Social events throughout the year
• Private car park
• Company sick pay scheme
• Workplace Mental Health support/initiative
• A gorgeous culture with a supportive senior leadership team

Technical Support Engineer - Be the Voice Behind the Solution

Warwick, onsite, modern office environment

Basic salary between £27,000 and £35,000

Why join?

They supply drive and control systems to the industrial sector, supporting critical environments where reliability is essential - including power stations, Warehousing, rail depots, and cold storage facilities. Renowned for their quality products, expert technical support, and outstanding after-sales service, they have built a strong and trusted reputation in the industry

You'll be at the heart of their reputation, providing exceptional desk-based technical support to engineers and clients nationwide. If you're looking for a technically rewarding role, long-term job security, and a company that's growing year on year - this could be the opportunity you've been waiting for.

What you'll be doing

You'll start strong with an immersive technical training programme, where you'll learn everything there is to know about the electrical and mechanical engineering that powers their products. You'll be coached by experts in a friendly, classroom-based environment to get you up to speed quickly and confidently.

Then, you'll hit the ground running by:

• Delivering expert-level telephone support to field engineers needing fast, reliable help during installations, repairs, or troubleshooting
• Building rapport under pressure - keeping calm, empathetic, and focused when customers need you most
• Advising on replacement parts and quotations during support calls to streamline issue resolution
• Assisting colleagues across the business with your technical knowledge and engineering insights
• Getting involved in technical projects and contributing to internal training initiatives

What's in it for you?

They know how to take care of their people. Here's what you can look forward to:

• A full, structured induction and high-quality technical training from day one
• Competitive salary based on experience
• 5% employer pension contribution
• 25 days' holiday (plus bank holidays) after probation
• Life assurance and private medical insurance
• Annual sales-related bonus
• Company sick pay scheme
• Cycle to work scheme and long service rewards
• Employee assistance programme
• Free on-site parking and complimentary hot drinks
• Regular social events and a genuinely friendly team environment

Who we're looking for

You don't need years of experience - just the right mindset and technical foundations:

• GCSEs in Maths and English (Grade C/4 or above)
• Engineering qualifications to at least Level 3 (A-Level, BTEC, etc.) or higher in a technical discipline
• A natural problem solver with an analytical mindset
• Calm and confident communicator who thrives under pressure
• Team player with a passion for helping others
• Previous exposure to electrical or mechanical engineering is a bonus

The company does not offer visa sponsorship for overseas candidates

Ready to take the next step?

Please apply for further discussion

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.

WHJS1_UKTJ

Are you looking to kickstart or grow your career in technical support?

This role is ideal for a recent graduate, experienced apprentice or anyone with SaaS experience in a similar role such as IT Support, Technical Support, 1st Line Support, 2nd Line Support, Application Support or Customer Service.

Technical Support Analyst

Location: Hybrid working role - 4 days office based in our Redditch offices (.

WHJS1_UKTJ

WHJS1_UKTJ

Job Title: 2nd Line Technical Support

Location: Birmingham (5 days on-site)

Job Type: Permanent

Our client is seeking a skilled 2nd Line Technical Support person to join their team, providing Level 2 support and infrastructure management across local and EU sites. You'll be the go-to expert for complex technical issues, maintaining critical systems and ensuring IT operations run smoothly.

Key Responsibilities:

• Provide Tier 2 IT support across EU and local sites.
• Manage and troubleshoot Windows/Linux servers and infrastructure.
• Administer Active Directory, DNS, DHCP, and Office 365.
• Support network upgrades, virtualization (VMware/Hyper-V), and security operations.
• Participate in IT projects, documentation, and on-call rotations.

Key Skills and Experience:

• 3+ years' experience in Level 2 IT Support, ideally in enterprise or data centre environments.
• Strong skills in Windows Server, Linux, networking, and virtualization.
• Knowledge of GDPR and EU data security standards.
• Display a willingness to learn and develop new skillsets.

If this sounds like the role for you, please provide an up-to-date CV for consideration and APPLY NOW!

Vehicle Technical Support Engineer
Location Solihull
Salary - 40 - 43k per annum +2.5k rota payment
Full time 5 days per week on site Between 7am - 5pm
on a 3-week rota shift (early, middle and late)
Weekend cover will apply on a rota basis (39.5 hours per week)

Job description
Reporting to the Service office manager in the after-sales division

Main job purpose:
Provide timely and accurate technical assistance, both mechanical and electrical to field and workshop-based employees, using both remote and hands on methods where required.
Support customers with basic diagnostics and provision of information where required.
Assist internal departments with the creation of estimates and quotations relating to product repairs or maintenance.

Key duties and responsibilities:

Technical Support
Be the first point of contact for technical support enquiries via phone or in person.
Provide professional and accurate support to engineers and customers.
Ensure all support calls are logged and concluded in a timely manner.
Maintain accurate files and notes relating to product and support calls received.
Identify common failure modes and work with relevant departments to improve the product.
Support the Service Office team on technical matters where required.
Review test and job sheet reports to offer support on the technical content.

Administration
Creation of detailed estimates and quotations.
Provide support regarding parts required for repairs and timescales for job completion.
Provide feedback to the line manager regarding engineer development requirements.
Directly provide hands on technical training where required to support theoretical learning.
Ensure required software is installed on engineer laptops and working fully where required.
Always utilise internal systems effectively and accurately.
Support Warranty meetings where required based on evidence of in life failures.
Provide detailed findings and trends on identified failures.
Support the Service Office team during busy periods.

Personal focus
Positively support and promote the company internally and externally.
Ensure business values, behaviours, and processes are always adhered to.
Maintain own skills, competence and knowledge on products and evolving technologies.
Attend company and external training courses, seminars and shows where required.
Manage own diary and training needs where required effectively.
Ensure you comply with all required Safety, Health, Environmental and Quality processes

Skills, Qualifications and Experience required:
Previous experience of technical support or engineering role.
Extensive working knowledge of product.
Solid understanding of real-life vehicle operation.
Technical qualification in an electrical or mechanical field.
Proactive and possession of strong interpersonal and research skills.
Flexible attitude, with willingness to travel where required.
Competent to produce professional looking documentation where required.
Ability to work on your own initiative and be self-motivated.
Computer Literate including all MS Office Applications.
Excellent attention to detail.
Willingness to challenge and adopt change in current processes.
Ability to work under pressure and prioritise workload.

Regular interactions required for job role:
Customer service team
Human Resources
Directors
Internal departments
External customers and suppliers

Measurement - Key Performance Indicators:
Warranty data provided in line with internal and supplier requirements.
Reduction in warrantable failures through product improvement or education.

This a permanent career opportunity with an employer of choice.

Please apply with your CV in the first instance.
Wright Staff are acting as an employment business in relation to this vacancy.

Our client, Yamazaki Mazak is a leading global manufacturing company based in Worcester.
This is an excellent opportunity to work for a market leading Machine Tool manufacturer who have been at the forefront of the industry for many years.
Due to increased demand within the department, our client now has a requirement for a Customer Technical Support Engineer.

365 Resourcing is the preferred supplier to Mazak.

Introduction

An opportunity has arisen to join the Service Department as an Office based Technical Support Engineer.

Job Description

This is a technical role, supporting customers along with breakdown, installation and service engineers based across the country.

Being office based; the role would ideally suit a Midlands based candidate with a positive attitude to support the field-based colleagues. It may require occasional field support and travel across the UK. The successful candidate will be expected to use this opportunity to build on their machine tool experience and knowledge and become a key member of the Technical Support Team.

Essential Criteria

• An engineer with electrical or mechanical knowledge and understanding of Mazak machine tools.
li>Experience of Mazatrol controls, machine operations and axis movements.
• Understanding of Mazak product range of machines.
• Experience of fault diagnosis.
• Understanding mechanical drawings and schematic electrical drawings.
• Understanding of structure of machines and how they work.
• Working alongside current engineers supporting customer requirements.
• Identification of parts from current manuals.
• Creating incidents for workflow within the team.
• Able to find part numbers for mechanical and electrical items.

Desirable Criteria

• A knowledge of windows-based applications.
• Team player, ‘can do’ attitude.
• Excellent telephone manner.
• Flexible working approach to meet demand (to include overtime if required).

The Reward

The successful candidate can also expect the following:

• Join a successful, multi-national manufacturing company,
• Excellent career potential,
• 25 Days Holiday plus Bank Holidays,
• x2 Death in Service Package and Well being Programmes,
• AVIVA Pension,
• Free Uniform,
• Free Parking,
• Subsidised Restaurant on site,
• Working hours are Monday to Friday 8-15am to 16-30 pm with additional overtime when required and weekends when required,
• Overtime is paid at Time 1/3 first 2 hours then Time 1/2 thereafter each day. Saturday is Time 1/2 and Sunday Double Time.

If this Customer Technical Support Engineer role sounds like the right opportunity for you then please call to discuss further or email me at the address supplied.