What Jobs are available for IT Professionals in Crawley?
Showing 36 IT Professionals jobs in Crawley
Technical Support Specialist
BN1 1AA East Sussex, South East
£28000 Annually
WhatJobs
Posted 15 days ago
Job Viewed
Job Description
Our client, a rapidly growing tech firm, is seeking a dedicated and technically adept Technical Support Specialist to join their esteemed customer service team. This role offers a hybrid working model, balancing remote flexibility with essential in-office collaboration sessions. Based in the vibrant city of **Brighton, East Sussex, UK**, you will be the frontline of technical assistance, providing expert guidance and solutions to a diverse client base. Your primary responsibility will be to troubleshoot and resolve complex technical issues related to our client's software products and services. This involves diagnosing hardware and software problems, meticulously documenting issues and resolutions, and escalating complex cases to higher-level support teams when necessary. You will also play a crucial role in enhancing customer satisfaction by delivering timely, accurate, and professional support via multiple channels, including phone, email, and chat. Proactive communication and exceptional problem-solving skills are paramount. The ideal candidate will possess a deep understanding of IT systems, operating systems (Windows, macOS, Linux), network protocols, and common software applications. Experience with ticketing systems and remote support tools is highly desirable. You will contribute to building and maintaining a comprehensive knowledge base, creating helpful articles and FAQs to empower users and streamline support processes. This position demands patience, empathy, and a genuine passion for helping others overcome technical challenges. A collaborative spirit is key, as you'll work closely with development, quality assurance, and product management teams to provide feedback on product issues and improvements. This is an exciting opportunity to grow within a supportive environment, contributing directly to customer success.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide first-line technical support to end-users via phone, email, and chat.
- Diagnose and resolve hardware, software, and network issues.
- Document all support interactions and resolutions accurately in a ticketing system.
- Escalate complex issues to senior support staff or relevant technical teams.
- Assist users with software installations, configurations, and troubleshooting.
- Contribute to the creation and maintenance of the knowledge base.
- Identify recurring technical issues and provide feedback to product teams.
- Ensure customer satisfaction by delivering prompt and effective solutions.
- Stay updated on product updates and new features.
- Collaborate effectively with team members and other departments.
Qualifications:
- Proven experience in a technical support or helpdesk role.
- Strong understanding of operating systems (Windows, macOS, Linux).
- Familiarity with networking concepts (TCP/IP, DNS, DHCP).
- Experience with remote desktop tools and ticketing systems (e.g., Zendesk, ServiceNow).
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to explain technical concepts to non-technical users.
- Customer-centric attitude with a focus on delivering high-quality support.
- Proficiency in troubleshooting common software and hardware problems.
- High school diploma or equivalent; relevant certifications are a plus.
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0
Technical Support Lead
BN1 1AB East Sussex, South East
£45000 Annually
WhatJobs
Posted 16 days ago
Job Viewed
Job Description
Our client, a fast-growing tech company specialising in cloud-based solutions, is seeking a highly skilled and experienced Technical Support Lead to manage their remote support team. This role offers the flexibility of working remotely from anywhere within the UK. You will be responsible for overseeing the day-to-day operations of the technical support department, ensuring timely and effective resolution of customer issues across various platforms. This includes managing ticket queues, troubleshooting complex technical problems, and providing expert guidance to support agents. A key aspect of this role is developing and refining support processes, knowledge base articles, and training materials to enhance team efficiency and customer satisfaction. You will also be the primary escalation point for critical technical issues, collaborating with engineering and product teams to diagnose and resolve bugs and system anomalies. The ideal candidate will possess strong leadership qualities, excellent communication skills, and a deep technical understanding of software troubleshooting, network protocols, and cloud infrastructure. Experience with CRM and helpdesk software is essential, as is a proactive approach to identifying trends and areas for service improvement. You will be instrumental in shaping the customer support experience and driving positive outcomes for our clients.
Key Responsibilities:
Key Responsibilities:
- Lead and mentor a team of technical support specialists.
- Oversee the management of support tickets, ensuring timely and effective resolution.
- Provide expert-level troubleshooting for complex technical issues related to the company's software and platforms.
- Develop and maintain comprehensive knowledge base articles and support documentation.
- Train and onboard new support team members.
- Act as an escalation point for critical customer issues, liaising with engineering and product teams.
- Monitor support performance metrics and implement strategies for continuous improvement.
- Identify recurring issues and provide feedback to product development for system enhancements.
- Ensure adherence to service level agreements (SLAs) and company support policies.
- Contribute to the development of customer support strategies and best practices.
- Bachelor's degree in Computer Science, IT, or a related technical field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support, with at least 2 years in a lead or supervisory role.
- Proven expertise in troubleshooting software, hardware, and network issues.
- Familiarity with cloud platforms (AWS, Azure, GCP) and related technologies.
- Experience with helpdesk software (e.g., Zendesk, Jira Service Management) and CRM systems.
- Strong analytical and problem-solving skills.
- Excellent communication, interpersonal, and leadership abilities.
- Ability to work independently and manage a remote team effectively.
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1
Technical Support Manager
BN1 1AA East Sussex, South East
£40000 Annually
WhatJobs
Posted 18 days ago
Job Viewed
Job Description
Our client is seeking a proactive and experienced Technical Support Manager to lead their dedicated customer service and helpdesk operations in Brighton, East Sussex, UK . This role is crucial for ensuring the delivery of exceptional technical support to a diverse client base, managing a team of skilled support professionals, and optimising helpdesk processes. The ideal candidate will have a strong background in IT support, customer service management, and team leadership. You will be responsible for overseeing daily helpdesk operations, resolving escalated technical issues, and ensuring prompt and effective resolution of customer queries. Key responsibilities include developing and implementing support strategies, defining service level agreements (SLAs), and monitoring team performance against key metrics. You will also play a vital role in training and mentoring support staff, fostering a culture of customer-centricity and technical excellence. The successful candidate must possess excellent communication and interpersonal skills, with the ability to effectively manage customer expectations and liaise with other departments, including engineering and product development. Strong problem-solving skills and a deep understanding of IT infrastructure, software applications, and troubleshooting methodologies are essential. Experience with IT service management (ITSM) tools and best practices is highly desirable. You will be responsible for identifying trends in support requests and recommending product or service improvements to enhance customer satisfaction. This role offers a hybrid working model, allowing for collaboration with the team in our Brighton office while providing flexibility for remote work. A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred, along with relevant IT certifications (e.g., ITIL, CompTIA A+). If you are a dynamic leader passionate about delivering outstanding technical support and driving customer satisfaction, we encourage you to apply for this exciting opportunity.
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2
Senior Technical Support Engineer
BN1 1AA East Sussex, South East
£32000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client, a fast-paced technology firm in Brighton, East Sussex, UK , is seeking a Senior Technical Support Engineer to join their dedicated customer service and helpdesk team. This role is crucial in ensuring our clients receive timely and effective technical assistance, resolving complex issues, and maintaining high levels of customer satisfaction. You will be responsible for handling escalated technical support requests, diagnosing and troubleshooting hardware, software, and network issues. This involves providing detailed technical guidance and solutions to end-users, often through remote support tools, phone, and email. You will also be involved in creating and maintaining technical documentation, knowledge base articles, and user guides to empower both customers and junior support staff. A key part of your role will be to identify recurring technical problems and collaborate with development and operations teams to implement permanent fixes and preventative measures. You will mentor and guide junior members of the support team, sharing your expertise and ensuring consistent service quality. The ideal candidate will possess a strong technical aptitude, with a deep understanding of IT systems, networking protocols, and common software applications. Proven experience in a technical support or helpdesk role, with a track record of resolving complex technical challenges, is essential. Excellent communication skills, both written and verbal, are required to effectively explain technical concepts to non-technical users. A customer-centric approach and a passion for problem-solving are highly valued. This role operates on a hybrid model, combining essential office-based team collaboration with the flexibility of remote work.
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3
Technical Support Team Lead
BN1 1AE East Sussex, South East
£38000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is a fast-growing technology solutions provider seeking a proactive and experienced Technical Support Team Lead to manage and mentor their dedicated customer service and helpdesk team. This position is based in our Brighton, East Sussex, UK office, operating under a hybrid work model that allows for flexibility while ensuring essential team collaboration. You will be responsible for overseeing the daily operations of the support desk, ensuring the timely and effective resolution of customer inquiries and technical issues. Your role will involve managing ticket queues, prioritizing tasks, and ensuring service level agreements (SLAs) are met. A key aspect of this role is leading, training, and motivating a team of support engineers to deliver exceptional customer service. You will handle escalated technical issues, conduct root cause analysis, and implement solutions to prevent recurring problems. The ideal candidate will possess a strong technical aptitude, excellent problem-solving skills, and a deep understanding of customer support best practices. You should be adept at managing team performance, identifying training needs, and fostering a culture of continuous improvement. Experience with ITIL frameworks and helpdesk ticketing systems (e.g., Zendesk, ServiceNow) is essential. You will also be involved in developing support documentation, knowledge base articles, and training materials to empower both the team and customers. This is an excellent opportunity for someone looking to advance their career in technical support leadership within a supportive and dynamic environment. You will play a critical role in ensuring customer satisfaction and loyalty. Your ability to communicate effectively with both technical teams and end-users will be crucial for success.Key Responsibilities:
- Lead, mentor, and manage a team of technical support engineers.
- Oversee daily operations of the customer service and helpdesk functions.
- Ensure timely and effective resolution of customer technical issues and inquiries.
- Manage ticket queues, prioritize urgent requests, and monitor performance against SLAs.
- Handle escalated customer issues and provide advanced technical troubleshooting.
- Conduct root cause analysis of recurring technical problems and implement preventative measures.
- Develop and maintain support documentation, knowledge base articles, and FAQs.
- Train and onboard new support team members, providing ongoing coaching.
- Monitor team performance, conduct regular one-on-one meetings, and set performance goals.
- Collaborate with other departments (e.g., Engineering, Product) to resolve complex issues.
- Identify opportunities for process improvement within the support function.
- Report on key support metrics and trends to management.
- Proven experience in a technical support or helpdesk role, with at least 2 years in a leadership or supervisory capacity.
- Strong understanding of IT support principles and best practices.
- Experience with ITIL framework is highly desirable.
- Proficiency with helpdesk ticketing systems (e.g., Zendesk, Jira Service Management, ServiceNow).
- Excellent troubleshooting and problem-solving skills across various hardware and software platforms.
- Strong interpersonal and communication skills, with the ability to manage and motivate a team.
- Ability to explain technical concepts clearly to non-technical users.
- Experience in developing support documentation and knowledge bases.
- Adept at managing workloads and prioritizing tasks in a fast-paced environment.
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4
Senior Technical Support Engineer
BN1 1AA East Sussex, South East
£45000 Annually
WhatJobs
Posted 11 days ago
Job Viewed
Job Description
Our client is searching for a highly skilled Senior Technical Support Engineer to join their globally distributed, fully remote team. This role is crucial in providing advanced technical assistance and ensuring a seamless customer experience for their sophisticated software products. As a fully remote organization, we embrace flexible working arrangements and empower our team members to excel from anywhere. You will be the frontline for complex technical issues, diagnosing and resolving problems that require deep product knowledge and troubleshooting expertise. Responsibilities include responding to escalated support tickets, managing critical incidents, creating and maintaining technical documentation, and collaborating with development teams to identify and address product bugs or enhancements. The ideal candidate will have a proven track record in technical support, with extensive experience supporting enterprise-level software applications. Strong analytical and problem-solving skills are paramount, along with excellent communication abilities to explain technical concepts clearly to both technical and non-technical users. Familiarity with various operating systems, networking protocols, and ticketing systems is essential. A passion for customer satisfaction and a proactive approach to identifying potential issues are key. This is an excellent opportunity to leverage your technical skills and contribute to the success of a leading technology company, offering the flexibility to work from anywhere while supporting clients and colleagues around the world, including those in Brighton, East Sussex, UK .
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5
Senior Technical Support Engineer
BN1 1AA East Sussex, South East
£45000 Annually
WhatJobs
Posted 17 days ago
Job Viewed
Job Description
Our client is searching for a highly skilled and customer-focused Senior Technical Support Engineer to join their fully remote global support team. This role is essential in providing advanced technical assistance and resolving complex issues for a diverse range of clients using our client's sophisticated software products. You will be a key point of contact for escalated technical queries, diagnosing intricate software and hardware problems, and providing timely and effective solutions. Your responsibilities will include troubleshooting, debugging, and documenting technical issues, collaborating with engineering and product development teams to identify root causes and implement fixes, and contributing to the knowledge base with comprehensive technical articles and guides. We are looking for an individual with a strong background in IT support, network administration, or a related technical field, coupled with a deep understanding of enterprise software and systems. Exceptional problem-solving abilities, excellent communication skills, and a genuine passion for customer service are paramount. Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote diagnostic tools is required. The ideal candidate will be adept at explaining technical concepts to non-technical users and managing multiple support cases concurrently. This is a remote-first position, demanding self-discipline, excellent time management, and the ability to work autonomously while contributing to a collaborative team environment. A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, is preferred. Certifications such as CompTIA A+, Network+, or ITIL are advantageous. You will be a crucial ambassador for our client, ensuring a positive and seamless technical experience for their user base. This opportunity allows you to utilize your technical prowess and dedication to customer satisfaction from the convenience of your home office, making a significant impact on client retention and product adoption.
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6
Senior Technical Support Engineer
BN1 1AA East Sussex, South East
WhatJobs
Posted 18 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled Senior Technical Support Engineer to provide advanced troubleshooting and support for their complex software solutions. This is a hybrid role based in Brighton, East Sussex, UK , offering a blend of remote work flexibility and essential on-site collaboration. The successful candidate will be the primary point of contact for challenging technical issues, providing in-depth analysis, and ensuring rapid resolution to maintain client satisfaction. You will also play a key role in documenting solutions and contributing to the knowledge base.
Key Responsibilities:
We are looking for a candidate with exceptional analytical, problem-solving, and communication skills. A deep understanding of software architecture, databases, and networking concepts is required. Proven experience in a senior technical support or similar role is essential. The ability to manage multiple priorities and work effectively in a hybrid environment is key. This is an excellent opportunity to advance your career within a growing technology company and make a significant impact on customer success.
Key Responsibilities:
- Provide high-level technical support and troubleshooting for clients experiencing complex software issues.
- Analyze, diagnose, and resolve technical problems related to software functionality, integration, and performance.
- Act as a subject matter expert, offering guidance and support to junior technical support staff.
- Communicate technical solutions clearly and effectively to both technical and non-technical users.
- Reproduce, document, and track complex customer issues through to resolution using ticketing systems.
- Collaborate with development and QA teams to identify bugs, provide detailed feedback, and verify fixes.
- Develop and maintain technical documentation, including FAQs, knowledge base articles, and troubleshooting guides.
- Participate in on-call rotation to provide 24/7 support as needed.
- Identify trends in customer issues and recommend product improvements or training enhancements.
- Assist in the onboarding and training of new technical support team members.
- Manage customer escalations and ensure timely and satisfactory resolution of critical issues.
- Contribute to the continuous improvement of support processes and tools.
- Proactively monitor system health and performance for key clients.
We are looking for a candidate with exceptional analytical, problem-solving, and communication skills. A deep understanding of software architecture, databases, and networking concepts is required. Proven experience in a senior technical support or similar role is essential. The ability to manage multiple priorities and work effectively in a hybrid environment is key. This is an excellent opportunity to advance your career within a growing technology company and make a significant impact on customer success.
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7
Senior Technical Support Engineer
BN1 1AA East Sussex, South East
£35000 Annually
WhatJobs
Posted 21 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled Senior Technical Support Engineer to join their customer-centric team in **Brighton, East Sussex, UK**. This role is essential in providing advanced technical assistance to clients, resolving complex issues, and ensuring seamless operation of our client's software and hardware products. You will act as a point of escalation for junior support staff, contributing to knowledge base development and driving improvements in support processes. The ideal candidate possesses deep technical expertise, exceptional problem-solving abilities, and outstanding communication skills, with a passion for customer satisfaction.
Key responsibilities include:
Qualifications:
Key responsibilities include:
- Providing Tier 2 and Tier 3 technical support for a range of sophisticated products and services.
- Troubleshooting, diagnosing, and resolving complex hardware, software, and network issues reported by customers.
- Acting as an escalation point for the helpdesk team, providing guidance and mentoring to junior engineers.
- Reproducing customer issues in a test environment to identify root causes and develop effective solutions.
- Documenting technical solutions, procedures, and best practices in the knowledge base.
- Collaborating with development and QA teams to report bugs and suggest product enhancements.
- Developing and delivering technical training to internal staff and sometimes external customers.
- Monitoring system performance and proactively identifying potential issues.
- Managing support ticket queues, prioritising issues based on urgency and impact.
- Contributing to the continuous improvement of support tools and processes.
Qualifications:
- HND or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in a technical support or helpdesk role, with at least 2 years in a senior or lead capacity.
- In-depth knowledge of Windows, macOS, and/or Linux operating systems.
- Strong understanding of networking concepts (TCP/IP, DNS, DHCP, VPNs).
- Experience with scripting languages (e.g., PowerShell, Bash) is a plus.
- Proficiency with diagnostic tools and remote support software.
- Excellent analytical and problem-solving skills.
- Superb customer service and communication skills.
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8
Remote Technical Support Specialist
BN1 1AA East Sussex, South East
£25000 Annually
WhatJobs
Posted 25 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and highly motivated Remote Technical Support Specialist to join their customer-centric team. This is a fully remote position, offering the flexibility to work from anywhere within the UK. You will be the first point of contact for customers, providing exceptional technical assistance and resolving issues related to our diverse range of software products. Your primary goal will be to ensure customer satisfaction by delivering timely, accurate, and effective solutions. This role demands excellent communication skills, strong troubleshooting abilities, and a passion for technology.
Key Responsibilities:
The ideal candidate will have a strong understanding of common operating systems (Windows, macOS), networking concepts, and general IT troubleshooting. Previous experience in a customer support or technical helpdesk role is highly desirable. Excellent verbal and written communication skills are essential, along with the ability to explain technical concepts clearly to non-technical users. A patient, empathetic, and customer-focused attitude is crucial. This role is 100% remote, allowing you to work comfortably from home. We provide all the necessary tools and support to ensure your success in this dynamic and rewarding position. Join a team that values your contribution and offers significant opportunities for growth.
Key Responsibilities:
- Provide first-level technical support to customers via phone, email, and chat.
- Diagnose and resolve software and hardware issues, guiding users through step-by-step solutions.
- Escalate complex technical problems to higher-level support teams when necessary.
- Maintain accurate records of customer interactions and issue resolutions in the ticketing system.
- Develop and update technical documentation, FAQs, and knowledge base articles to assist customers and support staff.
- Identify recurring issues and provide feedback to the product development team for product improvement.
- Proactively engage with customers to ensure their needs are met and to enhance their experience with our products.
- Stay up-to-date with product updates, new features, and industry best practices.
- Contribute to a positive and collaborative remote working environment.
The ideal candidate will have a strong understanding of common operating systems (Windows, macOS), networking concepts, and general IT troubleshooting. Previous experience in a customer support or technical helpdesk role is highly desirable. Excellent verbal and written communication skills are essential, along with the ability to explain technical concepts clearly to non-technical users. A patient, empathetic, and customer-focused attitude is crucial. This role is 100% remote, allowing you to work comfortably from home. We provide all the necessary tools and support to ensure your success in this dynamic and rewarding position. Join a team that values your contribution and offers significant opportunities for growth.
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