32 IT Professionals jobs in Edinburgh
Network Engineering Manager
EH3 0DA Edinburgh, Scotland
£60000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client, a prominent telecommunications provider, is seeking an experienced Network Engineering Manager to lead their network operations and deployment teams in **Edinburgh, Scotland, UK**. This crucial role will involve overseeing the design, implementation, maintenance, and performance of the company's core and access networks. You will be responsible for ensuring the reliability, scalability, and security of all network infrastructure, supporting a wide range of telecommunication services.
Key responsibilities include managing a team of skilled network engineers, developing network architecture strategies, and ensuring the successful execution of network projects. You will work closely with other departments to understand business requirements and translate them into robust network solutions. The role requires a deep understanding of routing protocols (BGP, OSPF), switching technologies, firewall management, and network security best practices. Experience with MPLS, SD-WAN, and cloud networking is highly desirable. You will also be responsible for capacity planning, performance monitoring, and incident management, ensuring minimal disruption to services. The ideal candidate will possess strong leadership skills, excellent problem-solving abilities, and a proactive approach to network management. This is an excellent opportunity to shape the future of telecommunications infrastructure in a dynamic environment.
Qualifications:
Key responsibilities include managing a team of skilled network engineers, developing network architecture strategies, and ensuring the successful execution of network projects. You will work closely with other departments to understand business requirements and translate them into robust network solutions. The role requires a deep understanding of routing protocols (BGP, OSPF), switching technologies, firewall management, and network security best practices. Experience with MPLS, SD-WAN, and cloud networking is highly desirable. You will also be responsible for capacity planning, performance monitoring, and incident management, ensuring minimal disruption to services. The ideal candidate will possess strong leadership skills, excellent problem-solving abilities, and a proactive approach to network management. This is an excellent opportunity to shape the future of telecommunications infrastructure in a dynamic environment.
Qualifications:
- Proven experience in network engineering, with a significant portion in a management or lead role.
- In-depth knowledge of TCP/IP, routing protocols (BGP, OSPF), and switching technologies.
- Experience with network security principles and firewall management.
- Familiarity with network monitoring tools and performance analysis.
- Experience with MPLS, SD-WAN, and cloud networking concepts.
- Strong leadership, team management, and project management skills.
- Excellent analytical and problem-solving abilities.
- Relevant industry certifications (e.g., CCNA, CCNP, JNCIP) are highly valued.
- Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent experience.
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0
Technical Support Officer
EH9 Edinburgh, Scotland
Scotland's Rural College (SRUC)
Posted 5 days ago
Job Viewed
Job Description
About the team:nThe vision of the Plant and Soil Systems Research Group is to be recognised nationally and internationally for the quality of our science and knowledge exchange with stakeholders, to benefit crop production and health, the environment, and the rural economy.nOur research is intended to underpin the development of resilient and sustainable systems of crop production that are economically viable, but also environmentally and socially acceptable.nAbout the opportunity:nWe are seeking a proactive and detail-oriented Technical Support Officer to join our research team. This role is vital to the successful delivery of scientific trials and sample processing, providing hands-on support across both laboratory and field-based activities. Working within molecular and soil laboratories, and supporting crop monitoring in the field, you will contribute to high-quality research outcomes through accurate sample handling, data collection, and technical assistance.nIn support of field trials, you will assist with their setup, monitoring, and maintenance. You will carry out crop monitoring and collect data as required, while supporting researchers during field visits and ensuring compliance with safety protocols.nWithin the laboratory, you will perform both routine and specialist tasks in molecular and soil environments. This includes preparing reagents, maintaining equipment, and ensuring the laboratory remains clean and safe. You will follow standard operating procedures for sample analysis and data recording to maintain consistency and accuracy.nIn terms of sample processing, you will be responsible for receiving, labelling, and preparing plant samples for analysis. You will maintain accurate records of sample handling and results and ensure that processed samples are delivered promptly to the relevant research teams.nMinimum qualifications:nThe ideal candidate should hold a qualification in Plant Biology or a related discipline, equivalent to HND level or higher (SCQF Level 8).nFor the full person specification, please download and fully read the Job Particulars document before you apply for the role.nEligibility for Sponsorship:nThis role is not eligible for sponsorship under the Skilled Worker route. If you are a migrant worker, you will need to ensure you have an appropriate visa to evidence the necessary right to work in the UK.nAdmin ref:
ACF/PSS/009/25nWhy work for SRUC?nGenerous annual leavenEnhanced pension contributions (5% employee and 10% employer)nCycle to work schemenDiscounted RAC MembershipnGenerous family leavenHybrid working solutions (in some areas)nTailored investment in and individuals' learning and developmentnHow to Apply:nPlease complete an online application form by pressing
“apply”.nYou must fully read the Job Particulars document before applying.nSRUC Leading the way in Agricultural and Rural Research, Education & Consultancy.nSRUC is committed to valuing Diversity, advancing Equality and respecting Human Rights throughout the organisation and encouraging applications from disabled people using the “Disability Confident Employer” symbol. SRUC is a member of the Athena SWAN charter.nSRUC. A Charitable company limited by guarantee, SC . Registered in Scotland No SC
TPBN1_UKTJn
ACF/PSS/009/25nWhy work for SRUC?nGenerous annual leavenEnhanced pension contributions (5% employee and 10% employer)nCycle to work schemenDiscounted RAC MembershipnGenerous family leavenHybrid working solutions (in some areas)nTailored investment in and individuals' learning and developmentnHow to Apply:nPlease complete an online application form by pressing
“apply”.nYou must fully read the Job Particulars document before applying.nSRUC Leading the way in Agricultural and Rural Research, Education & Consultancy.nSRUC is committed to valuing Diversity, advancing Equality and respecting Human Rights throughout the organisation and encouraging applications from disabled people using the “Disability Confident Employer” symbol. SRUC is a member of the Athena SWAN charter.nSRUC. A Charitable company limited by guarantee, SC . Registered in Scotland No SC
TPBN1_UKTJn
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1
Technical Support Officer
Edinburgh, Scotland
Posted 5 days ago
Job Viewed
Job Description
About the team:nThe vision of the Plant and Soil Systems Research Group is to be recognised nationally and internationally for the quality of our science and knowledge exchange with stakeholders, to benefit crop production and health, the environment, and the rural economy.nOur research is intended to underpin the development of resilient and sustainable systems of crop production that are economica.n
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2
Senior Technical Support Specialist
EH6 6QR Edinburgh, Scotland
£35000 Annually
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Posted today
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Job Description
Our client is searching for a highly skilled Senior Technical Support Specialist to join their thriving customer service team in Edinburgh, Scotland, UK . This role is critical in ensuring our customers receive prompt, accurate, and effective technical assistance for our sophisticated software products. You will be responsible for resolving complex technical issues, providing expert guidance to users, and contributing to the continuous improvement of our support processes. The ideal candidate will possess a deep understanding of IT systems, excellent troubleshooting skills, and a patient, customer-centric approach. Responsibilities include diagnosing and resolving hardware and software issues, managing support tickets via an ticketing system, escalating unresolved issues to appropriate departments, documenting technical solutions and procedures, training junior support staff, and identifying trends to proactively address potential problems. You will also play a key role in gathering customer feedback to inform product development. A strong background in IT support, network administration, or a related field is essential. Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications are highly advantageous. Exceptional communication skills, both written and verbal, are required to effectively interact with clients from diverse technical backgrounds. The ability to explain complex technical concepts in a clear and concise manner is paramount. This position demands a high level of problem-solving ability, a commitment to delivering outstanding customer service, and the capacity to thrive in a demanding, fast-paced environment. Join a supportive and professional team dedicated to providing world-class technical support and ensuring customer satisfaction.
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3
Technical Support Specialist - Edinburgh
EH1 1YS Edinburgh, Scotland
£28000 Annually
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Posted today
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Job Description
Our client is seeking a diligent and technically proficient Technical Support Specialist to join their dynamic team based in Edinburgh . This role focuses on providing exceptional first-line technical assistance to end-users, resolving hardware, software, and network-related issues efficiently and effectively. You will be responsible for troubleshooting problems, diagnosing technical faults, and guiding users through step-by-step solutions. This involves managing support tickets, documenting issues and resolutions, and escalating complex problems to higher-level support teams when necessary. The ideal candidate will possess a strong understanding of common operating systems, software applications, and network protocols. Excellent communication and interpersonal skills are paramount, as you will be interacting directly with clients and colleagues, often explaining technical concepts in clear, non-technical terms. A patient and customer-centric approach is essential. You will be part of a supportive team environment, contributing to the overall IT infrastructure and user support services. Key responsibilities include: providing helpdesk support, troubleshooting technical issues, diagnosing and resolving hardware/software problems, managing user accounts and permissions, installing and configuring software, maintaining IT equipment, and updating support documentation. You will also be involved in basic network troubleshooting and ensuring the smooth running of IT systems. Continuous learning and staying updated with the latest technology trends will be key to your success. This is an excellent opportunity for a motivated individual looking to advance their career in IT support within a reputable organization. The ability to work collaboratively and contribute positively to team objectives is highly valued.
Qualifications:
Qualifications:
- Proven experience in a technical support or helpdesk role.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with common office productivity software (e.g., Microsoft Office Suite, Google Workspace).
- Basic understanding of network concepts (TCP/IP, DNS, DHCP).
- Excellent problem-solving and troubleshooting skills.
- Exceptional customer service and communication skills.
- Ability to explain technical issues clearly to non-technical users.
- Experience with ticketing systems is a plus.
- Relevant IT certifications (e.g., CompTIA A+, Network+) are desirable.
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4
Senior Technical Support Specialist
EH1 1LL Edinburgh, Scotland
£38000 Annually
WhatJobs
Posted 5 days ago
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Job Description
Our client is looking for a highly skilled and customer-focused Senior Technical Support Specialist to join our growing team. In this hybrid role, you will be the primary point of contact for complex technical issues, providing expert solutions and exceptional service to our diverse clientele. You'll leverage your deep technical knowledge and problem-solving abilities to troubleshoot, diagnose, and resolve issues, contributing to high levels of customer satisfaction. This role requires a balance of remote flexibility and periodic on-site presence for critical team meetings and collaborative sessions in Edinburgh, Scotland, UK .
Responsibilities:
Responsibilities:
- Provide advanced technical support for our software products and services via phone, email, and chat.
- Diagnose, troubleshoot, and resolve complex technical issues reported by customers, escalating when necessary.
- Document all support interactions, resolutions, and knowledge base articles accurately and thoroughly.
- Assist in the training and mentoring of junior support staff.
- Identify recurring technical issues and propose solutions or improvements to product development.
- Manage customer relationships, ensuring prompt and effective resolution of their concerns.
- Contribute to the continuous improvement of support processes and customer service standards.
- Reproduce customer issues in test environments to aid in diagnosis and resolution.
- Stay up-to-date with product updates, new features, and industry best practices.
- Collaborate effectively with cross-functional teams, including engineering and product management.
- Handle escalations and challenging customer interactions with professionalism and empathy.
- Participate in scheduled team meetings and training sessions at our Edinburgh office.
- Minimum of 5 years of experience in technical support, helpdesk, or a similar customer-facing IT role.
- Proven expertise in troubleshooting software and hardware issues.
- Strong understanding of operating systems (Windows, macOS, Linux), networking protocols, and common IT infrastructure.
- Excellent analytical and problem-solving skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Experience with CRM or ticketing systems (e.g., Zendesk, Salesforce).
- Ability to work independently and manage time effectively in a hybrid work model.
- Relevant IT certifications (e.g., CompTIA A+, Network+, CCNA) are a plus.
- Bachelor's degree in Computer Science, IT, or a related field, or equivalent practical experience.
- Demonstrated ability to handle high-pressure situations and complex technical challenges.
- Proactive attitude towards learning and adapting to new technologies.
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5
Senior Technical Support Specialist
EH1 1BG Edinburgh, Scotland
£35000 Annually
WhatJobs
Posted 8 days ago
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Job Description
Our client is seeking a highly skilled and experienced Senior Technical Support Specialist to join their expanding team in Edinburgh, Scotland, UK . This hybrid role offers a fantastic opportunity to provide top-tier technical assistance and customer service to a diverse client base. The ideal candidate will possess a comprehensive understanding of IT systems, exceptional problem-solving abilities, and a dedication to delivering outstanding user support. You will be a point of escalation for complex technical issues, mentoring junior team members and contributing to the continuous improvement of support processes.
Key Responsibilities:
Key Responsibilities:
- Provide advanced technical support and troubleshooting for hardware, software, and network issues across various platforms.
- Act as an escalation point for complex technical problems reported by clients or junior support staff.
- Diagnose and resolve technical incidents efficiently, ensuring minimal disruption to client operations.
- Document technical issues, solutions, and workarounds clearly and accurately in the knowledge base.
- Develop and maintain technical documentation, FAQs, and user guides.
- Install, configure, and maintain IT systems, software, and peripherals.
- Conduct regular system health checks and proactive maintenance to prevent future issues.
- Collaborate with IT infrastructure and development teams to resolve intricate technical challenges.
- Train and mentor junior support staff, sharing knowledge and best practices.
- Contribute to the development and implementation of support policies and procedures.
- Manage user accounts, permissions, and access rights.
- Participate in IT projects as required, providing technical expertise and support.
- Ensure adherence to service level agreements (SLAs) and maintain high levels of customer satisfaction.
- Stay up-to-date with the latest technological advancements and industry best practices.
- Proven experience in a senior technical support or helpdesk role, typically 3-5 years.
- In-depth knowledge of operating systems (Windows, macOS, Linux), networking protocols (TCP/IP, DNS, DHCP), and common software applications.
- Experience with Active Directory, Microsoft 365, and cloud platforms (e.g., Azure, AWS) is highly desirable.
- Strong diagnostic and problem-solving skills with a methodical approach to troubleshooting.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- Customer-focused mindset with a commitment to providing exceptional service.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
- Relevant IT certifications (e.g., CompTIA A+, Network+, Security+, Microsoft Certified Professional) are advantageous.
- Ability to work independently and manage priorities effectively within a hybrid work structure.
- Must be legally authorized to work in the UK.
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6
Senior Technical Support Engineer
EH2 1AA Edinburgh, Scotland
£40000 Annually
WhatJobs
Posted 10 days ago
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Job Description
Our client, a leading provider of enterprise software solutions, is seeking a highly skilled Senior Technical Support Engineer to join their global team. This fully remote position allows you to leverage your expertise in troubleshooting and resolving complex technical issues for clients worldwide. You will be instrumental in ensuring customer satisfaction by providing exceptional support, in-depth analysis, and timely solutions. The role is based in **Edinburgh, Scotland, UK**, but operates remotely.
Key Responsibilities:
Key Responsibilities:
- Provide advanced technical support to customers, diagnosing and resolving complex hardware, software, and network issues.
- Investigate, troubleshoot, and replicate customer-reported problems, identifying root causes and implementing effective solutions.
- Document technical issues, resolutions, and workarounds in a comprehensive knowledge base.
- Collaborate with engineering and development teams to escalate critical issues and influence product improvements.
- Develop and deliver technical training materials and documentation for customers and internal teams.
- Act as a point of escalation for junior support engineers, providing guidance and mentorship.
- Manage customer relationships, ensuring clear communication and timely updates throughout the support process.
- Contribute to the continuous improvement of support processes, tools, and best practices.
- Analyze support trends to identify recurring issues and proactively recommend preventative measures.
- Maintain a high level of customer satisfaction through prompt, accurate, and empathetic support.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in a technical support or helpdesk role, with a focus on enterprise software or complex IT systems.
- Strong understanding of operating systems (Windows, Linux), networking protocols (TCP/IP, DNS, DHCP), and cloud technologies.
- Proficiency in troubleshooting methodologies and diagnostic tools.
- Excellent analytical and problem-solving skills, with the ability to think critically under pressure.
- Superb communication and interpersonal skills, with the ability to explain technical concepts to both technical and non-technical audiences.
- Experience with customer support platforms (e.g., Zendesk, Salesforce Service Cloud) and ticketing systems.
- Ability to work independently and manage priorities effectively in a remote setting.
- Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are a plus.
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7
Senior Technical Support Specialist
EH1 1BU Edinburgh, Scotland
£35000 Annually
WhatJobs
Posted 12 days ago
Job Viewed
Job Description
Our client is a rapidly growing technology solutions provider, and we are seeking a highly skilled and customer-focused Senior Technical Support Specialist to join our fully remote team. This is a fantastic opportunity for an experienced IT professional to provide advanced technical assistance, troubleshoot complex issues, and contribute to the continuous improvement of our customer support function, all from a remote location. You will be responsible for responding to and resolving escalated technical support requests from end-users, ensuring minimal disruption to their operations. This includes diagnosing and resolving hardware, software, and network issues, as well as guiding users through step-by-step solutions. You will play a key role in maintaining and improving our knowledge base, creating comprehensive documentation, and developing training materials for both customers and junior support staff. Proactive monitoring of systems and identification of potential issues before they impact users will be a critical aspect of this role. The ideal candidate will possess in-depth knowledge of operating systems (Windows, macOS, Linux), networking protocols, cloud platforms, and common business applications. Excellent problem-solving, analytical, and communication skills are essential, along with the ability to explain technical concepts clearly and concisely to non-technical users. This fully remote position requires strong self-discipline, excellent time management, and the ability to work independently while collaborating effectively with a distributed team. We are looking for an individual with a passion for technology, a commitment to providing exceptional customer service, and a proven ability to handle high-pressure situations with professionalism. You will contribute significantly to ensuring our clients' technical infrastructure runs smoothly and efficiently.
Key Responsibilities:
Key Responsibilities:
- Provide advanced technical support for escalated issues.
- Diagnose and resolve complex hardware, software, and network problems.
- Document technical solutions and create user guides.
- Maintain and update the internal knowledge base.
- Train and mentor junior technical support staff.
- Monitor system performance and identify potential issues.
- Collaborate with engineering and development teams on bug fixes and enhancements.
- Manage user accounts and permissions.
- Ensure timely and effective resolution of customer support tickets.
- Contribute to the development of support processes and best practices.
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8
Remote Senior Technical Support Engineer
EH1 1AA Edinburgh, Scotland
£40000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a rapidly expanding technology firm, is seeking a Remote Senior Technical Support Engineer to provide exceptional, high-level assistance to its global customer base. This fully remote position offers the opportunity to work from anywhere in the UK, troubleshooting complex technical issues and ensuring customer satisfaction. You will be the primary point of contact for critical technical escalations, leveraging your deep product knowledge and problem-solving skills to deliver swift and effective resolutions.
Key responsibilities include diagnosing and resolving advanced software and hardware issues for enterprise-level clients, often involving intricate system configurations and network environments. You will document technical solutions, contribute to the knowledge base, and identify recurring issues to provide feedback for product improvement. Providing exceptional customer service, managing client expectations, and communicating technical information clearly to non-technical users will be paramount. You will also participate in on-call rotations to provide 24/7 support coverage. The ideal candidate will possess a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 5 years of experience in technical support, helpdesk operations, or a similar role, with a strong focus on advanced troubleshooting, is required. Proficiency with operating systems (Windows, macOS, Linux), networking protocols, and cloud technologies is essential. Excellent communication, active listening, and interpersonal skills, coupled with the ability to remain calm and professional under pressure, are crucial. Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools is highly desirable. This is an excellent opportunity for a skilled technical professional seeking a challenging and rewarding remote role.
Key responsibilities include diagnosing and resolving advanced software and hardware issues for enterprise-level clients, often involving intricate system configurations and network environments. You will document technical solutions, contribute to the knowledge base, and identify recurring issues to provide feedback for product improvement. Providing exceptional customer service, managing client expectations, and communicating technical information clearly to non-technical users will be paramount. You will also participate in on-call rotations to provide 24/7 support coverage. The ideal candidate will possess a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 5 years of experience in technical support, helpdesk operations, or a similar role, with a strong focus on advanced troubleshooting, is required. Proficiency with operating systems (Windows, macOS, Linux), networking protocols, and cloud technologies is essential. Excellent communication, active listening, and interpersonal skills, coupled with the ability to remain calm and professional under pressure, are crucial. Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools is highly desirable. This is an excellent opportunity for a skilled technical professional seeking a challenging and rewarding remote role.
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