86 IT Professionals jobs in Harlow
Technical Support
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Global UK-Based Cyber Security Startup in Essex seeking a Technical Support Apprentice
Are you passionate about technology? Ready to kickstart your career with a fast-growing, cutting-edge company in the cyber security industry? We are a dynamic, UK-based global cyber security startup, located in Essex, and we're on the lookout for an enthusiastic person to join our team.
You will be working with an enterprise-grade startup team, and you will have access to a wealth of learning resources – think of it as your own Aladdin's cave of training materials, tools and mentors -to become a cybersecurity technical support guru. For this reason, this is an "in-office" role perfect for someone who is ready to dive headfirst into their tech career and willing to work hard and learn fast.
Our company is at an exciting crossroads—we're on the verge of being cash-flow positive and have already turned down multiple acquisition offers. As a key member of our startup, you'll have a chance to be part of something special, helping us scale to the next level.
This role is perfect for a college leaver, but anyone with a passion for support and technology will be ideal.
This Role Is For You if You:
- Love technology. For you it's a passion that you want to turn into a career.
- Love helping users. You get satisfaction from helping others.
- Have a personal interest or background in coding and development (Base skills) that you are keen to build upon.
- Are a fast learner. You are resourceful and able to teach yourself new technology fast using Google / ChatGPT / YouTube (and love doing so)
- Are keen to expand your skillset in cloud architecture, development, AI tools and devops.
- Are excited by a startup opportunity where your contributions will be visible, impactful and meaningful.
- Are able to commute to an office in Shenfield (Essex/London Border) every day (This is not a remote position).
Your Key Responsibilities
Initial responsibilities will include the following, but this job will evolve over time into a more DevOps based role.
- User Support: Provide technical support to users, helping them resolve functional issues and make the most of our platform.
- Technical Troubleshooting: Assist with identifying and troubleshooting technical issues, and getting involved from a development perspective to identify and remediate issues. Escalating to the development team when required.
- User Demos: Demonstrating the platform, product features, or anything else needed by the users to be able to use the product effectively.
- Working together with Customer Experience: Gathering and acting on feedback, escalating bugs and feature requests to the relevant team.
- User account admin: Adding licenses, updating organisations and other account admin.
This is the perfect opportunity for someone looking to make a mark in the tech world. You'll be a key player in our success story, and in return, we'll give you the training, support, and opportunities to thrive in the world of cybersecurity.
We will be arranging a group interview to talk more about the role your application in today to hear more about the role. The group interview will be with the CEO and you will have the opportunity to ask more questions before being taking through to the next stage.
Job Type: Full-time
Work Location: In person
Technical Support Apprentice
Posted 8 days ago
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Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
When you're part of the team at Thermo Fisher Scientific, you'll do important work. And you'll have the opportunity for continual growth and learning in a culture that empowers your development. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.
Location/Division Specific Information
Join our dedicated team where you'll support the Unity Lab Services Asset Utilisation program and help provide our customers with valuable insights into their lab instrument utilisation.
**Discover Impactful Work:**
At Thermo Fisher Scientific, you will contribute to world-class initiatives that make a difference globally. Your efforts will help successfully implement and support operations strategies.
**A day in the Life:**
+ Work with team members and customers to understand individual customer business needs and internal barriers to the implementation of asset utilisation monitoring solutions.
+ Coordinate with customer IT and lab teams to plan and implement utilisation monitoring tools and services.
+ Manage implementation project tasks and timelines including data gathering, review, and software deployment.
+ Deploy new licenses and support existing install bases, ensuring high accuracy in a data-sensitive environment.
+ Perform remote management of servers and application installation, maintenance, and support.
+ Interact with remote laboratory instruments and PCs required to support the implementation process.
**Keys to Success:**
Outstanding organisational skills, strict attention to detail, and a proven ability to collaborate effectively with diverse teams are essential for growing in this role.
**Education**
+ Secondary school or equivalent experience required.
**Experience**
+ Knowledge of Windows network and system administration tasks.
+ Familiarity with standard MS Office software applications.
+ Collaborate across a variety of teams (geographic, business type, management style).
**Knowledge, Skills, Abilities**
+ Strong communication and interpersonal skills.
+ Ability to determine priorities and work independently.
+ Outstanding problem-solving abilities and the ability to communicate sophisticated ideas in a simple way.
**This role is an Apprenticeship so involves working 80% and continued study of a specific course 20% of the time.**
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Technical Support Engineer
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About the job
FORMANCE is looking for a Technical Support Engineer to support our growth and play a key role in delivering an outstanding customer experience.
As a Technical Support Engineer, you’ll be a crucial part of our post-sales and customer success strategy: helping users troubleshoot technical issues, ensuring smooth integration and usage of our products, and building strong, trust-based relationships with our customers. You’ll often be the first technical point of contact for many of our clients, and a key representative of Formance’s reliability and technical excellence.
You’ll work closely with our Post-Sales and Engineering teams, to identify areas for improvement, streamline our support processes, and continuously enhance our technical documentation to ensure a seamless customer journey.
What you'll do:
As our Technical Support Engineer, you’ll be the primary point of contact for our users, customers when they need help with our products. Your role is to ensure seamless integration and operation of our financial backend solutions for engineering and product teams at fast-growing companies. Specifically, you will:
- Provide best Customer experience in terms of responsiveness, resolution time, tone, and knowledge
- Support the customer throughout their entire lifecycle
- Provide expert-level technical support for customers using our Open Source Ledger and other backend modules.
- Troubleshoot complex issues, investigating and diagnosing problems quickly, and escalating them to the development team when necessary.
- Create and maintain detailed documentation for troubleshooting processes, FAQs, and best practices.
- Collaborate closely with engineering and product teams to relay customer feedback, suggest feature improvements, and ensure a smooth product experience.
- Actively contribute to improving internal support tools and processes, ensuring we scale efficiently as our customer base grows.
Who you are:
- Over 3 years of experience in Solution Engineering, or Software Engineering in the Payments or Fintech space.
- Excellent written and verbal communication skills, with a focus on customer satisfaction.
- Experience working with engineering and product teams to deliver seamless support and relay feedback for continuous improvement.
- Ability to prioritize and manage multiple tickets/issues
- Fluent in English
Nice to have :
- Familiarity with open-source ecosystems, APIs, webhooks, or BE tools
- Basic understanding of financial services infrastructure (ledgers, reconciliation, transactions)
Benefits
- We offer a competitive package including equity for employees. We organize regular off-sites with the team in Europe and soon in the US!
About FORMANCE:
Formance is building the next-generation financial infrastructure - open-source, developer-first, and built to power the most ambitious fintech products of tomorrow.
Formance is global native and serving enterprise companies around the globe, around the clock, to build and scale their financial applications.
Backed by top-tier investors, we’re a post-Series A company based in the US and France, experiencing rapid growth with offices in Paris, Lyon, and soon New York City.
Technical Support Analyst
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Senior Application Specialist (Endur) – Energy Trading | London
X4 Engineering are proud to be partnering with a leading global energy and commodity trading organisation that plays a pivotal role in powering markets worldwide.
Operating at the forefront of energy trading, the company manages critical systems and applications that underpin the full trade lifecycle. They are now seeking a Senior Application Specialist with strong Endur expertise and a solid technical background to join their growing London team.
The role
You’ll ensure the seamless operation of key trading platforms, working closely with internal teams and external vendors. In this fast-paced environment, proactive problem-solving, technical expertise, and clear communication are key to delivering tangible business impact.
Key Responsibilities
- Hands-on support for commodity trading and live position applications during trading hours
- Oversee CTRM platforms and connected upstream/downstream systems (intraday & EOD operations)
- Monitor availability, troubleshoot issues, and perform root-cause analysis with corrective actions
- Manage tickets, prioritise incidents, and coordinate with service desks for swift resolution
- Collaborate with users, stakeholders, and vendors to communicate progress and manage changes
- Provide global support across multiple regions and time zones
Key Requirements
- 10+ years in IT, with 5+ years in energy trading / CTRM
- Strong functional knowledge of OpenLink Endur (Gas & Power – APAC, EU & NA)
- Understanding of trade capture, risk management, invoicing, confirmations & EOD batch ops
- Knowledge of the North American Gas & Power trade lifecycle
- Strong CTRM application support expertise and workflow knowledge
- Familiarity with Risk, P&L, P&L attribution
- Programming skills (Java, .Net, or similar); OpenJVS a plus
- Database/SQL knowledge and troubleshooting ability
- Collaborative, motivated, and adaptable with a global mindset
A competitive package is on offer, with details available during the initial stages of the interview process.
Technical Support Analyst
Posted 19 days ago
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We’re Civica, and we create software that helps deliver critical services for citizens all around the world. From local government, to education, health, and care, over 5,000 public bodies across the globe use our software to provide essential services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work, supporting the needs of citizens and those who serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point in our journey to realise that aspiration.
We are looking for a Technical Support Analyst to work full time on the internal systems across the Democracy and Governance Division. Reporting to the Divisional Head of Cloud Operations.
The role is within the Democracy and Governance Division who deliver timely and high-quality software and services to customers across many industry and local government sectors. This role is primarily responsible for supporting end-users in resolving technical problems and responding to technical incidents, requests and change requests, resolving problems in a timely manner.
Responsibilities:
- Ensures that all requests for support are dealt with according to set standards and procedures.
- Diagnoses incidents and problems according to agreed procedures. Investigate root cause of incidents and seeks resolution.
- Work closely with the others in identifying and resolving the root cause of incidents, providing permanent solutions or acceptable work arounds.
- Uses initiative to solve problems in a systematic, disciplined, and analytical manner.
- Responsible for supporting IT services to a high standard ensuring data security, availability, and integrity of business data.
- Identifies operational problems and contributes to their resolution, checking that they are managed in accordance with agreed standards and procedures.
- Perform physical activities on-site where necessary (for example, Tape Rotations, Cable patching, replacing hardware components).
- Perform any task deemed necessary by the line management to maintain smooth running of support.
- Receive and handle complex technical requests and resolve them in a timely and accurate manner, escalating where necessary.
- Demonstrate timely, accurate and professional, verbal and written, communication skills.
- Identify opportunities for automation of tasks.
- Liaise with Civica business units and 3rd parties to ensure a seamless resolution of incidents and problems as required.
- Systems monitoring for potential capacity, performance and security issues and setting up of automated alerts
- Proficient in working with industrial print management systems and print spooler software and services, with a strong understanding of their configuration, troubleshooting, and integration within enterprise environments.
- Proficient in working with scanning systems and forms recognition software, with a strong understanding of their configuration, troubleshooting, and integration within enterprise environments.
- Assist with the deployment of division specific client applications and software, and provide support in troubleshooting any issues that may arise during or after implementation.
- Demonstrates proficiency in troubleshooting Windows operating systems, including imaging and reimaging devices when required.
- Good understanding of data security, network security, systems security & security controls
Requirements
- Experience of working within a direct end user facing environment
- Good understanding of ITIL Process and procedures
- Windows Server 2016 / 2019 / 2022
- Microsoft Active Directory, LDAP, DNS and DHCP
- Microsoft Distributed File System
- Microsoft Active Directory Users and Groups
- Microsoft ACL’s and Security Groups
- Microsoft Office Suite
- Windows Print Services and Management
- Windows Security and Patch Management
- Administration of Microsoft Active Directory, DNS and Group Policy
- Excellent understanding of IT software security concepts, systems, & controls
- Monitoring and maintaining computer systems, networks and printers, troubleshooting systems and network problems, diagnosing and solving software faults.
- Strong organization, communication, analytical, decision-making skills.
- Ability to document technical systems
Why You'll Love Working with Us
As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.
We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:
Benefits
Time Off & Work-Life Balance
25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
Days of Difference – Up to 3 extra days off for volunteering.
Financial Well-being & Security
Pension Contributions – 5% employer match to support your future.
Income Protection – Up to 75% salary cover for long-term illness.
Life Assurance – 4x salary tax-free lump sum.
Critical Illness Cover – £25,000 lump sum (extendable to dependents).
Health & Perks
Private Medical Insurance – Fast access to private healthcare.
Health Cash Plan – Claim back physio, therapies & more.
Dental Insurance – Cover for routine & emergency care.
Affinity Groups – Join employee-led communities.
Bounty Bonus – Refer a friend & get rewarded.
At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.
We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.
If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.
Technical Support Officer
Posted 20 days ago
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To provide essential technical and administrative support to the Southwark Cleaning management team and contribute to the effective organisation and coordination of resources across the Cleaning, Grounds Maintenance, and Tree Services teams. The postholder will support service delivery by handling a range of administrative tasks, contributing to internal communications, and liaising with internal departments and external contractors.
Key Accountabilities:Provide general and technical administrative support to the Cleaning, Grounds Maintenance, and Tree Services operations teams.Accurately process data entry tasks, maintain filing systems (digital and paper), and handle photocopying and document management.Manage all aspects of post handling, including mail merges, sorting, distributing incoming post, and preparing outgoing post for despatch.Act as liaison between internal departments and teams to gather, exchange, and share relevant operational information.Support face-to-face customer and contractor interactions, and provide back-up support for the Commercial Waste Services team as required.Draft and initiate correspondence on behalf of the team or in response to operational needs, ensuring professionalism and clarity.Assist in the creation of presentations and lead/support the planning and facilitation of internal workshops or team development sessions. RequirementsEnsuring compliance with Health & Safety in the workplace
Supporting Performance Management and working in line with Investors in People principles
Promoting and adhering to Equal Opportunities and Managing Diversity policies
Maintaining a high standard of Customer Care in all communications and interactions
Participating in Quality Initiatives to drive continuous improvement
Upholding responsibilities under the Data Protection Policy and maintaining confidentiality
Onsite Technical Support Engineer
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Onsite Technical Support Engineer
Based: London, onsite full time Type: Full-time Salary: In the region of £38-40k Eligibility: You must be eligible to work in the UK
About the role:
Academia are looking for a knowledgeable, enthusiastic and methodical individual to join our ever expanding services team to help fulfil our service delivery for our customers. This role focuses primarily on the management, deployment, tracking and preparation of a large amount of devices for one of our customers based in central London.
Amongst other tasks, you will be work on:
- Preparation and provisioning of Windows and Apple devices; including but not limited to asset tracking, performing DOA testing, and arranging for the collection and receipt of new devices.
- Imaging and preparation tasks; this includes the application of pre-defined images, builds, task sequences and applications as requested by the customer on a ; or bulk basis
- Monitor and manage actively deployed and stock devices for utilisation and replenishment requirements
- Ensure the smooth deployment and operating of core applications and agents
- Ensure devices are kept up to date with the latest security fixes prior to entering production
- Work with the customer to prepare and issue devices to new starters, new lab devices, or loan devices and work with the respective parties to reclaim devices which need returning
- Work with Academia and the customer to implement, refine and adopt best practices, change management and service criteria
- Perform basic hardware and software troubleshooting techniques to rectify any issues encountered with endpoint devices
- Manage the wiping/locating of lost/stolen devices when required
- Run management/business reports to determine service metrics and utilisation, along with technical reports
Key Skills:
- Fundamental understanding of endpoint hardware, operating systems, and software
- Fundamental knowledge of device management; including Jamf, Intune and MECM/SCCM, Active Directory and Group Policy
- Understanding of the different deployment mechanisms, such as zero-touch, user initiated or manual builds
- A keen attention to detail. Process orientated and driven. Exceptional standards in quality of work
- Able to work independently and as part of a team
- Good written, verbal, and inter-personal communication skills
- Good planning and time management skills
- Ability to meet deadlines and service targets outlined by our contract with the customer. Able to manage customer expectations and report back requested information in a timely fashion
- Fundamental understanding of cyber security and protective measures implemented to enhance security
Why Academia?
Academia is an innovative and rapidly expanding technology company on a mission to transform IT services for large public and private sector customers. We're not just a supplier; we're a trusted partner for thousands of clients.
Our ethos is simple, if we can provide great technology and make it work, we will empower our customers to optimise their investment in technology. Our customers IT success is our business. Building a strong reputation over 20 years as a top-tier provider of IT solutions and services, the company has sustained double-digit growth, with revenues exceeding £150 million in FY24. We have picked up prestigious industry awards along the way, including the highly prized CRN reseller of the year award.
Backed by Strive Capital, which has provided strong financial and strategic support since 2020, Academia is well-equipped to continue expanding into new areas. Our dedicated lifecycle division, launched to meet the growing demand for sustainable IT solutions, reinforces our commitment to reducing environmental impact while supporting the full lifecycle of our technology.
Our culture is built on teamwork, innovation, integrity, ambition, and a commitment to delivering excellent customer service. With ambitious growth plans and a supportive, collaborative environment, Academia is a fantastic place for professionals eager to make an impact. Join us and become part of one of the UK's most exciting tech success stories.
Benefits
Gym membership contribution
Health Cash Plan
Increased annual leave with length of service
Free annual leave on your birthday
Length of service bonus
Flexible working hours
Hybrid working
Free Will Writing service
Life Insurance
And much more
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Apprentice Technical Support Specialist
Posted today
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Apprenticeship Duties and Learning:
- Provide first-line technical support to users, resolving hardware, software, and network issues.
- Escalate complex problems to senior support staff when necessary.
- Install, configure, and maintain computer hardware, software, and peripherals.
- Assist in troubleshooting network connectivity issues.
- Manage user accounts and access permissions.
- Document support requests and resolutions in a ticketing system.
- Contribute to the creation of support documentation and knowledge base articles.
- Participate in regular training sessions to develop technical skills and product knowledge.
- Learn about IT security best practices and assist in maintaining system security.
- Gain experience in various IT environments and technologies.
- Develop customer service and communication skills.
- Work towards achieving a recognised IT qualification (e.g., Level 3 IT Support Technician).
What We're Looking For:
- A strong interest in technology and IT support.
- Good problem-solving and analytical skills.
- Excellent communication and interpersonal abilities.
- A willingness to learn and a proactive attitude.
- Basic understanding of computer hardware, operating systems (Windows/macOS), and networking concepts is advantageous but not essential.
- Ability to follow instructions and work as part of a team.
- Good organisational skills and attention to detail.
- Must be eligible to work in the UK and meet the apprenticeship funding criteria.
This apprenticeship provides a structured pathway into a rewarding career in the IT sector. You will gain invaluable practical experience, receive mentorship, and work towards a recognised qualification, all within a supportive and dynamic work environment located in the heart of London, England, UK . We are committed to nurturing talent and providing the best possible start to your IT career.
Senior Technical Support Engineer
Posted 2 days ago
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Key Responsibilities:
- Provide advanced technical support for enterprise software solutions.
- Diagnose and resolve complex technical issues escalated from lower support tiers.
- Conduct in-depth root cause analysis of software defects and performance issues.
- Develop and implement timely and effective solutions for customer problems.
- Create and maintain technical documentation, including knowledge base articles and troubleshooting guides.
- Collaborate with development, QA, and product management teams to improve product quality.
- Mentor and provide technical guidance to junior support engineers.
- Manage customer relationships and ensure high levels of satisfaction.
- Participate in on-call rotations as required.
- Stay updated on product releases and new technologies.
- Proven experience as a Senior Technical Support Engineer or similar role, preferably supporting enterprise software.
- In-depth knowledge of operating systems, databases, networking, and cloud technologies.
- Strong troubleshooting and problem-solving skills with a methodical approach.
- Excellent communication, interpersonal, and customer service skills.
- Experience with scripting languages (e.g., Python, PowerShell) is a plus.
- Ability to work effectively under pressure and manage multiple priorities.
- Relevant IT certifications (e.g., MCSE, CCNA) are desirable.
- Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
Senior Technical Support Engineer
Posted 7 days ago
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Responsibilities:
- Provide advanced technical support to end-users across various departments, addressing hardware, software, and network-related issues via phone, email, and remote access tools.
- Diagnose and resolve complex technical problems, escalating issues to appropriate teams when necessary and tracking resolutions.
- Install, configure, and maintain computer systems, software applications, and network devices.
- Develop and maintain technical documentation, including user guides, FAQs, and troubleshooting procedures.
- Assist in the management and monitoring of IT infrastructure, including servers, workstations, and network equipment.
- Conduct regular system audits and performance analyses to identify and resolve potential issues proactively.
- Train and mentor junior IT support staff, sharing knowledge and best practices.
- Participate in IT projects, such as system upgrades, migrations, and new technology deployments.
- Manage user accounts, permissions, and access controls.
- Ensure compliance with IT security policies and procedures.
- Contribute to the development and implementation of IT support strategies and best practices.
- Communicate effectively with users of all technical abilities, providing clear and concise explanations.
- Balance on-site presence for critical tasks and team collaboration with remote work for efficient troubleshooting and administrative duties.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in IT support, technical helpdesk, or system administration.
- Proven expertise in troubleshooting Windows and macOS operating systems, Microsoft Office Suite, and common business applications.
- Strong understanding of networking concepts (TCP/IP, DNS, DHCP, VPNs).
- Experience with cloud platforms (e.g., Microsoft 365, Azure, AWS) is highly desirable.
- Proficiency in scripting languages (e.g., PowerShell, Bash) is a plus.
- Excellent analytical and problem-solving skills with a meticulous attention to detail.
- Exceptional customer service and communication skills, both written and verbal.
- Ability to work independently and prioritize tasks effectively in a fast-paced environment.
- Experience in a hybrid work model is beneficial.
- Relevant certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified Professional are advantageous.