75 IT Professionals jobs in Harlow

Summer-Browning Associates are currently supporting our client, a leading telecommunications provider, who are actively seeking a Head of Automation on an initial 6 month contract. The ideal candidate will be an experienced individual with a software engineering/Development background, Fixed mobile/ b2b experience, experienced leader and a Continuous improvement mindset. An experienced Head of Engineering individual with focus on network automation within telco.

Key Accountabilities

• Recruit, develop and lead multiple development squads across internal and external resources
• Assess use cases in backlog, estimate MVP and sizing effort to ensure team resources are sized appropriately with the right skills.
• Work alongside SA to do strategic use case design and design tactical solution with strategic outcome in mind
• LLD, develop and create workflows (when required)
• Approve Code reviews before merge (when required)
• Internal/External stakeholder engagement (including vendors)
• Set standards - coding, ways of working, documentation, for 30+ developers and provide thought leadership to wider development community across NSE etc.
• Encourage close loop automation across Plan, Provide & Assure ensuring Automation Silos are broken.
• Communicate updates to key stakeholders
• Help stakeholders to think strategically
• Encourage data-driven decision-making and sprint planning
• Work across both fixed and mobile network and create synergies and consolidation where possible

Experience

• Multiple years of experience in a senior developer role, ideally in a large Telco or IT company
• Experience working in Networks or IT network transformations
• Proven track record of delivering high quality code and leading development squads

Key skills

• Netconf, API's, XML, JSON, Jinja 2, Python, JavaScript
• Cisco NSO, Ansible, Net Miko, Docker
• Workflow automation Itential IAP, Appian, Resolve
• Knowledge of telecom networks, technologies, and standards e.g TMF/Tosca/MEF
• YANG/TOSCA for service modelling
• CI/CD/CT - GITLAB, Robot, Selenium, Cucumber, Veracode, Sonar cube

If you meet the above criteria, please submit your latest CV for review.

• Process payments for parking permits and maintain accurate records in line with procedural guidelines.
• Respond to service requests related to parking and payments, resolving issues within defined parameters.
• Safeguard and manage valuables including money, keys, and permits, promptly reporting any losses or discrepancies.
• Monitor stock levels of pay-and-display machine components, ensuring timely replenishment and equipment maintenance.

• In-depth knowledge of relevant legislation including the Traffic Management Act 2004 and New Roads and Street Works Act 1991.
• Solid understanding of health and safety regulations and approved codes of practice.
• Familiarity with the London Permit Scheme and its operational framework.
• Flexibility to work across a 24/7 rota, including evenings, weekends, and bank holidays.
• Full, clean UK manual driving licence.

IT Technical Support

Location : Welwyn garden city (5 days on-site required)

Contract Length : 12 months.

Rate: 300 per day inside umbrella

Join Our Team as an IT Technical Support Specialist!

Our client is seeking an enthusiastic IT Technical Support Specialist to join their dynamic team! If you thrive in a fast-paced environment, enjoy solving complex issues, and are ready to support critical technology systems, we want to hear from you!

About the Role:

As an IT Technical Support Specialist, you will play a vital role in providing exceptional support to both our customers and colleagues across various technology platforms. Collaborating closely with Product, Engineering, and Infrastructure teams, you'll ensure timely resolutions and keep everyone informed throughout the process.

Key Responsibilities:

• Investigate and diagnose technology issues reported by users.
• Collaborate with peers, systems analysts, and managers to resolve or escalate incidents.
• Identify wide-impact issues and engage relevant teams to resolve them within SLA.
• Provide meeting room support and assist the Events team in delivering seamless support for executive events.
• Work with third-party contractors for major events (e.g., Tesco results broadcasts).
• Collaborate with technology teams (AV, Networks, Meeting Room Support) for testing during large-scale events.
• Maintain ownership of issues, ensuring timely updates for stakeholders.
• Stay updated with technology trends to improve resolution times and share insights with the team.
• Identify and implement process improvements while publishing knowledge base articles for new issues.
• Generate reports on ticket volumes and collaborate with the team to provide on-site support five days a week.
• Be available for occasional out-of-hours/weekend support for planned activities.

To excel in this role, you should have:

• Strong knowledge of ITIL processes (Incident and Problem Management) and IT Asset Management.
• Proficiency in ITSM tools (e.g., ZenDesk, Service Now).
• Expertise in Windows 11, Office 365 Suite, iOS, Android, printers, and security tooling.
• Familiarity with meeting room technologies (Cisco TP, MTR) and network troubleshooting.
• Excellent communication skills and a customer-focused mindset.
• Experience in a 24/7 shift environment with strong call handling skills.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Technical Support Engineer - MVHR & Heat Pumps
Salary: 45,000-50,000 + benefits
Location: London Bridge (Hybrid - office & home-based)

We are working with a small but rapidly growing manufacturer of MVHR (Mechanical Ventilation with Heat Recovery) systems and heat pumps, who are now seeking a Technical Support Engineer to join their expanding team.

In this role, you'll be providing responsive technical support to clients and partners, helping to ensure projects run smoothly and customers are fully supported. You will be the go-to contact for technical queries, troubleshooting, and guidance across the MVHR and heat pump range, with a particular focus on Exhaust Air Heat Pumps (EAHPs).

This is not a sales role, but you will work closely with commercial colleagues, so an ability to build strong customer relationships and communicate technical solutions clearly is key.

Key Responsibilities:

• Provide technical support on MVHR, heat pumps and EAHPs to clients, installers, and partners.
• Respond quickly to technical queries, troubleshooting, and fault resolution.
• Support product testing, commissioning, and ongoing performance improvements.
• Liaise with the sales/commercial team, offering technical expertise during customer discussions.
• Maintain up-to-date technical documentation and training materials.

About You:

• Experience with MVHR and heat pumps (EAHP experience desirable).
• Strong mechanical/engineering background - ideally a degree or equivalent in mechanical, building services, or HVAC engineering.
• Excellent communication skills - able to explain technical issues clearly and confidently.
• A proactive, customer-focused approach, with the ability to respond quickly and effectively.

What's on Offer:

• Salary circa 45,000-50,000 + benefits.
• Hybrid working (London Bridge office + home).
• Opportunity to join a small, innovative manufacturer at an exciting stage of growth.

If you are a Mechanical Site Manager with the required experience and certifications, please contact Lily at Tech-People on (phone number removed) , or email your CV to (url removed)
Tech-People is a leading recruitment agency in M&E and Construction. We are committed to building a diverse workforce that reflects the communities in which we operate.

Technical Support Engineer – Twister IT Solutions is looking for an experienced Technical Support Engineer to join us in this exciting permanent, full-time role based in East Tilbury, Essex.

About us:

Twister IT Solutions delivers expert IT support and services to businesses across the region. With a focus on cybersecurity, cloud solutions, and infrastructure, our dedicated team provides reliable, tailored technology solutions.

Fantastic company package include:

• Salary: Competitive salary ranging from £28,500 per annum depending on experience.
• Holiday: 20 days holiday per year. This excludes public holidays.
• Pension: The company is part of the government workplace pension scheme.
• Other: Opportunities for professional development and career progression

About the role:

As an experienced Technical Support Engineer , you will play a critical role in providing exceptional technical support and solutions to our clients. You will be the first line of assistance, addressing a variety of IT challenges, both remotely and onsite. Working hours for this role will be 09:00 – 17:00

Duties and Responsibilities include:

• Proactively manage and resolve technical support tickets, ensuring adherence to SLAs and high levels of customer satisfaction. 
• Conduct onsite installations, diagnostics, and troubleshooting activities when remote support is not feasible. 
• Perform regular checks on customer infrastructure, backups, and monitoring systems, taking action when necessary. 
• Collaborate on IT projects and participate in the internal escalation process to assist fellow support staff. 
• Maintain and update systems through routine maintenance, ensuring optimal performance for all clients. 

About You:

As a Technical Support Engineer, you will be a driven and highly motivated individual with at least 3 years of experience in a technical support role within an MSP environment . You’ll bring strong technical skills in Microsoft Windows Server, Active Directory, and networking. Your hands-on experience in onsite support will make you an asset to the team. You’ll thrive in collaborative settings, building strong client relationships while staying ahead of emerging technologies to deliver exceptional IT solutions. Successful applicants will also hold a Full UK Driver’s License (Manual preferred for access to company van).

If you have the relevant skills and experience for this Technical Support Engineer role and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you.

Please check your email inbox and spam / junk mail folder for any email correspondence for this role.

If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.

Additional keywords: Technical Support Engineer, IT Support Engineer, Senior, Lead Technical Support Engineer, Senior Helpdesk Engineer, Technical Support Analyst, DNS, DHCP Administration, SQL, BitDefender, PSA, RMM, Document Management tools, Antivirus, SharePoint, MS Office 365, 1st Line Support, First Line Support

INDH

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Automotive Technical Support

12 Month FTC | Full Time | Office Based | Basildon | £44k +

We are currently seeking an Automotive Technical Support professional to provide expert technical assistance on Commercial Vehicle (CV) products across the UK and Ireland dealer network. This is a dynamic, office-based role focused on diagnostics, issue resolution, and collaboration across multiple stakeholders.

Key Responsibilities:

• Respond promptly and effectively to technical enquiries raised by dealers via internal systems, email, or by telephone.
li>Provide advanced diagnostic support and root cause analysis, helping dealers enhance their self-sufficiency in technical fault diagnosis.
• Coordinate on-site field activities in conjunction with other members of the technical support team.
• Facilitate the sharing of technical information across internal departments and contribute to knowledge base development via troubleshooting and written technical content.
• Support product quality processes by addressing configuration issues and liaising with central departments (e.g., Quality, Product Support, Product Validation).
• Ensure critical market issues are identified, prioritised appropriately, and communicated to global product lines, with clear feedback provided to internal teams and external stakeholders.
• Escalate unresolved or high-priority issues to second-level support or relevant technical management, ensuring timely resolution in line with service expectations.
• Provide additional technical support to Service Zone Managers and Key Accounts where required.

Required Skills & Experience:

• Advanced technical knowledge of commercial vehicles, including both diesel and electric vehicle (EV) systems.
• Practical experience with diagnostics systems, CAN systems, and vehicle electrics.
• Previous experience in the motor vehicle industry, ideally with a manufacturer or importer.
• Engineering qualification or equivalent relevant experience.
• Strong team player with a proactive approach and a focus on delivering high-quality customer service.
• High level of computer literacy, including proficiency in Microsoft Excel and PowerPoint.

Key Competencies:

• Excellent written and verbal communication skills.
• Proactive, assertive, and capable of working independently under pressure.
• Strong interpersonal skills and the ability to work effectively in a team-based environment.
• Structured and efficient problem-solving abilities.
• Must have the right to work in the UK.

Ready to take the next step in your career?  If you're looking for a new opportunity where you can grow and thrive, we want to hear from you today!

To apply, contact Julie or Aimee at One to One Personnel on (phone number removed), or send your CV directly to (url removed) or (url removed)

• Process payments for parking permits and maintain accurate records in line with procedural guidelines.
• Respond to service requests related to parking and payments, resolving issues within defined parameters.
• Safeguard and manage valuables including money, keys, and permits, promptly reporting any losses or discrepancies.
• Monitor stock levels of pay-and-display machine components, ensuring timely replenishment and equipment maintenance.

• In-depth knowledge of relevant legislation including the Traffic Management Act 2004 and New Roads and Street Works Act 1991.
• Solid understanding of health and safety regulations and approved codes of practice.
• Familiarity with the London Permit Scheme and its operational framework.
• Flexibility to work across a 24/7 rota, including evenings, weekends, and bank holidays.
• Full, clean UK manual driving licence.

Automotive Technical Support

12 Month FTC | Full Time | Office Based | Basildon | £44k +

We are currently seeking an Automotive Technical Support professional to provide expert technical assistance on Commercial Vehicle (CV) products across the UK and Ireland dealer network. This is a dynamic, office-based role focused on diagnostics, issue resolution, and collaboration across multiple stakeholders.

Key Responsibilities:

• Respond promptly and effectively to technical enquiries raised by dealers via internal systems, email, or by telephone.
li>Provide advanced diagnostic support and root cause analysis, helping dealers enhance their self-sufficiency in technical fault diagnosis.
• Coordinate on-site field activities in conjunction with other members of the technical support team.
• Facilitate the sharing of technical information across internal departments and contribute to knowledge base development via troubleshooting and written technical content.
• Support product quality processes by addressing configuration issues and liaising with central departments (e.g., Quality, Product Support, Product Validation).
• Ensure critical market issues are identified, prioritised appropriately, and communicated to global product lines, with clear feedback provided to internal teams and external stakeholders.
• Escalate unresolved or high-priority issues to second-level support or relevant technical management, ensuring timely resolution in line with service expectations.
• Provide additional technical support to Service Zone Managers and Key Accounts where required.

Required Skills & Experience:

• Advanced technical knowledge of commercial vehicles, including both diesel and electric vehicle (EV) systems.
• Practical experience with diagnostics systems, CAN systems, and vehicle electrics.
• Previous experience in the motor vehicle industry, ideally with a manufacturer or importer.
• Engineering qualification or equivalent relevant experience.
• Strong team player with a proactive approach and a focus on delivering high-quality customer service.
• High level of computer literacy, including proficiency in Microsoft Excel and PowerPoint.

Key Competencies:

• Excellent written and verbal communication skills.
• Proactive, assertive, and capable of working independently under pressure.
• Strong interpersonal skills and the ability to work effectively in a team-based environment.
• Structured and efficient problem-solving abilities.
• Must have the right to work in the UK.

Ready to take the next step in your career?  If you're looking for a new opportunity where you can grow and thrive, we want to hear from you today!

To apply, contact Julie or Aimee at One to One Personnel on (phone number removed), or send your CV directly to (url removed) or (url removed)