86 IT Professionals jobs in Havant

**Introduction**
At IBM CIC, we deliver deep technical and industry expertise to a wide range of public and private sector clients in the UK.
A career in IBM CIC means you'll have the opportunity to work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio.
Curiosity and a constant quest for knowledge serve as the foundation to success here. You'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions which impact a wide network of clients, whom may be at their site or one of our CIC or IBM locations. Our culture of evolution centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
We offer:
* Many training opportunities from classroom to e-learning, mentoring and coaching programs and the chance to gain industry recognized certifications
* Regular and frequent promotion opportunities to ensure you can drive and develop your career with us
* Feedback and checkpoints throughout the year
* Diversity & Inclusion as an essential and authentic component of our culture through our policies and process as well as our Employee Champion teams and support networks
* A culture where your ideas for growth and innovation are always welcome
* Internal recognition programs for peer-to-peer appreciation as well as from manager to employees
* Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme
* More traditional benefits, such as 25 days holiday (in addition to public holidays), online shopping discounts, an Employee Assistance Program, a group personal pension plan of an additional 5% of your base salary paid by us monthly to save for your future.
**Your role and responsibilities**
Unleash your leadership potential as a Senior Infrastructure Specialist and drive the development of infrastructure strategies for cloud-based solutions. In this role, you will be responsible for leading the way in providing essential 24/7 technical support, ensuring seamless operations across various applications, DevOps, middleware, security, and infrastructure components.
Join our Infrastructure team and make a significant impact on our clients' cloud-based solutions. Apply today and embark on an exciting journey in System Administration!
Responsibilities:
* Develop and lead cutting-edge infrastructure strategies for cloud-based solutions.
* Administer Dev, Test & Production environments hosted on Windows, Linux, and Unix servers.
* Develop and configure infrastructure and configuration as code (Ansible and Terraform).
* Ensure seamless operations across various applications, DevOps, middleware, security, and infrastructure components.
* Mentor junior infrastructure specialists, providing guidance and support in their professional development.
* Stay abreast of emerging infrastructure technologies and best practices, driving continuous improvement.
**Required technical and professional expertise**
* Extensive experience with infrastructure administration and cloud platforms.
* Strong knowledge of load balancing, CDN options provided by multiple cloud vendors.
* Experience with installing and configuring databases (MySQL, MSSQL, PostgreSQL).
* Proficiency in scripting languages (Bash, PowerShell, Python).
* Ability to lead cross-functional teams and manage stakeholder expectations.
**Preferred technical and professional experience**
* Experience with containerization technologies (Docker, Kubernetes).
* Familiarity with ITIL processes and Integrated Service Level Management.
* Knowledge of networking protocols and best practices.
* Background in software development or IT consulting.
* Expertise in migration tools (AWS Migration Hub, AWS Server Migration Service, etc.).
* Demonstrated leadership and mentoring skills.
Publication record in peer-reviewed journals or reputable industry publications.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Our client is a fast-growing software company seeking an experienced and customer-focused Technical Support Lead to manage their support operations. This role is based in **Southampton, Hampshire, UK**, and requires an individual with a strong technical background, excellent leadership skills, and a passion for providing exceptional customer service. You will lead a team of support engineers, ensuring timely and effective resolution of technical issues for our diverse client base.

Responsibilities:

• Lead, mentor, and manage a team of technical support engineers, fostering a high-performance culture.
• Oversee the daily operations of the technical support department, ensuring service level agreements (SLAs) are met.
• Prioritize and assign incoming support tickets, ensuring efficient workload distribution.
• Serve as an escalation point for complex technical issues, providing expert guidance and resolution.
• Develop and maintain comprehensive support documentation, including knowledge base articles and troubleshooting guides.
• Identify trends in support issues and collaborate with development teams to implement product improvements and bug fixes.
• Manage customer relationships, ensuring high levels of satisfaction and retention.
• Train and onboard new support team members, equipping them with the necessary skills and knowledge.
• Monitor key support metrics (e.g., response time, resolution time, customer satisfaction) and report on performance.
• Implement and refine support processes and workflows to enhance efficiency and effectiveness.
• Ensure compliance with company policies and procedures.
• Contribute to the continuous improvement of the support function.

Qualifications:

• Minimum of 4 years of experience in technical support, with at least 1 year in a lead or supervisory role.
• Proven experience supporting complex software applications, preferably SaaS products.
• Strong technical aptitude and ability to troubleshoot a wide range of hardware and software issues.
• Excellent understanding of ITIL principles and best practices.
• Demonstrated leadership and team management skills.
• Exceptional communication, interpersonal, and problem-solving abilities.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow) and CRM software.
• Ability to work effectively under pressure and manage multiple priorities.
• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.

This is a fantastic opportunity to step into a leadership role and make a significant impact on customer success within a thriving technology company. If you are a motivated and technically adept individual with a passion for leading teams and solving complex problems, we encourage you to apply.

Our client is looking for an experienced and dedicated Technical Support Lead to manage and motivate a team of IT support professionals in Southampton, Hampshire, UK . This pivotal role involves overseeing all aspects of technical support operations, ensuring the timely and efficient resolution of hardware, software, and network issues for our diverse user base. You will be responsible for developing and implementing support strategies, improving service desk performance, and enhancing the overall user experience. The ideal candidate will possess a strong technical background combined with excellent leadership and communication skills.

Key Responsibilities:

• Lead, mentor, and manage a team of technical support specialists, fostering a collaborative and high-performing environment.
• Oversee the daily operations of the IT helpdesk, ensuring service level agreements (SLAs) are met and exceeded.
• Develop and implement efficient troubleshooting procedures and knowledge base articles to empower both the support team and end-users.
• Act as a point of escalation for complex technical issues, providing advanced troubleshooting and resolution.
• Monitor support ticket queues, analyze trends, and identify recurring problems for root cause analysis and long-term solutions.
• Manage IT asset inventory and procurement processes for hardware and software.
• Collaborate with other IT departments to ensure seamless integration and support of various systems and applications.
• Conduct performance reviews and provide regular feedback and training to support staff.
• Contribute to the development and refinement of IT policies and procedures.
• Maintain up-to-date documentation of IT systems, configurations, and support processes.
• Ensure compliance with IT security policies and best practices.

Qualifications and Experience:

• Proven experience in a technical support or IT helpdesk role, with at least 3 years in a leadership or supervisory capacity.
• In-depth knowledge of operating systems (Windows, macOS), common business applications (Microsoft Office Suite, G Suite), and network troubleshooting.
• Experience with IT support ticketing systems (e.g., ServiceNow, Jira Service Desk).
• Strong understanding of hardware, software, and network infrastructure.
• Excellent diagnostic and problem-solving abilities.
• Exceptional customer service and communication skills, with the ability to explain technical concepts to non-technical users.
• Demonstrated leadership skills, including team management, motivation, and performance development.
• Certifications such as CompTIA A+, Network+, ITIL Foundation are highly desirable.
• Ability to work effectively under pressure and manage multiple priorities.

This role is based in our Southampton office and requires the successful candidate to be present on-site to effectively lead the team and oversee operations. We offer a competitive salary, a supportive work environment, and opportunities for career advancement within a growing organization.

Our client is seeking a dedicated and customer-focused Technical Support Specialist to join their thriving team, based remotely. This role is crucial for ensuring our customers receive timely and effective assistance with our range of products and services. You will be the first point of contact for customers experiencing technical issues, providing expert guidance and solutions through various communication channels, including email, chat, and phone. The ideal candidate will possess exceptional problem-solving skills, a deep understanding of technical concepts, and a passion for delivering outstanding customer service. You should be adept at diagnosing complex issues, troubleshooting software and hardware problems, and clearly explaining technical information to users of varying technical proficiencies. Responsibilities include logging and tracking customer inquiries, escalating unresolved issues to higher support tiers, and maintaining detailed documentation of support interactions and solutions. You will also contribute to the knowledge base by creating and updating support articles and FAQs. This role requires strong analytical skills, attention to detail, and the ability to remain calm and professional under pressure. We are looking for individuals who can work independently and as part of a remote team, managing their workload efficiently and prioritizing tasks effectively. A proactive approach to identifying recurring issues and suggesting improvements to products or support processes is highly valued. This is an excellent opportunity to grow within a company that values its customers and invests in its support team. Join us and become an integral part of a team dedicated to providing unparalleled technical support.

Responsibilities:

• Provide first-line technical support to customers via email, chat, and phone.
• Diagnose and troubleshoot software and hardware issues.
• Guide customers through step-by-step solutions.
• Log, track, and manage customer support tickets.
• Escalate complex issues to appropriate teams when necessary.
• Create and update support documentation, articles, and FAQs.
• Identify trends in customer issues and suggest product or process improvements.
• Maintain a high level of customer satisfaction.
• Ensure timely and professional resolution of all customer inquiries.
• Collaborate with internal teams to resolve customer problems.

Qualifications:

• Proven experience in a technical support or helpdesk role.
• Strong knowledge of operating systems (Windows, macOS, Linux).
• Familiarity with common software applications and network concepts.
• Excellent problem-solving and diagnostic skills.
• Outstanding communication and interpersonal abilities.
• Ability to explain technical information clearly to non-technical users.
• Proficiency with ticketing systems and remote support tools.
• Customer-centric mindset with a passion for service excellence.
• Ability to work effectively in a fully remote environment.

The role operates remotely to support our client's customer base.

We are seeking a dedicated and experienced Technical Support Lead to manage our customer support operations. This role is crucial for ensuring timely and effective resolution of technical issues for our diverse client base. As a fully remote position, you will lead a team of support specialists, providing guidance, training, and performance management. Your responsibilities will include developing and implementing support processes, managing support queues, escalating complex issues, and ensuring adherence to service level agreements (SLAs). You will also be involved in creating and maintaining technical documentation, knowledge base articles, and customer-facing troubleshooting guides. The ideal candidate will possess a strong technical background, with extensive experience in customer support environments, preferably in a leadership capacity. Excellent problem-solving skills, a customer-centric approach, and the ability to remain calm under pressure are essential. Proficiency in various ticketing systems, remote desktop tools, and CRM software is required. A deep understanding of IT infrastructure, operating systems, and common software applications is necessary. You should have outstanding communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users. This role requires a self-starter who can effectively manage their workload and motivate a remote team. A commitment to continuous improvement and a passion for delivering exceptional customer service are key. You will play a vital role in maintaining high levels of customer satisfaction and contributing to the overall success of our business through outstanding technical support. This is an excellent opportunity to take on a leadership role within a growing company, offering the flexibility and autonomy of remote work.

Our client, a leading provider of innovative IT solutions for businesses, is seeking a skilled and customer-focused Technical Support Analyst to join their team in Portsmouth . This role involves providing high-level technical assistance to clients, troubleshooting complex software and hardware issues, and ensuring the seamless operation of their systems. You will be a vital link between our clients and our technical expertise, requiring strong problem-solving abilities, excellent communication skills, and a deep understanding of IT infrastructure. The role operates on a hybrid model, blending essential in-office collaboration with remote flexibility.

Key Responsibilities:

• Provide first and second-line technical support to clients via phone, email, and ticketing systems.
• Diagnose and resolve hardware, software, and network-related issues efficiently.
• Install, configure, and maintain IT systems, including desktops, laptops, and servers.
• Manage user accounts, permissions, and access control.
• Troubleshoot and resolve issues related to operating systems, applications, and peripherals.
• Escalate complex technical problems to senior engineers or relevant teams.
• Document all support activities, solutions, and troubleshooting steps in the knowledge base.
• Assist in the implementation of new IT solutions and infrastructure upgrades.
• Conduct regular system checks and maintenance to prevent potential issues.
• Educate end-users on basic IT best practices and system usage.

Qualifications and Experience:

• Proven experience in an IT support or helpdesk role.
• Strong understanding of Windows and/or macOS operating systems.
• Experience with common business applications (e.g., Microsoft Office Suite, G Suite).
• Familiarity with networking concepts (TCP/IP, DNS, DHCP) and hardware troubleshooting.
• Excellent problem-solving and analytical skills.
• Outstanding communication and customer service skills.
• Ability to work effectively both independently and as part of a team.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are highly desirable.
• Experience with cloud platforms (e.g., Azure, AWS) is a plus.
• Adaptability and a willingness to learn new technologies.

This position is based in Portsmouth, Hampshire, UK , and offers a hybrid working arrangement, providing a balanced approach to work-life integration. If you are a technically adept individual with a passion for customer satisfaction, we encourage you to apply.

Our client, a rapidly growing SaaS provider, is looking for an experienced and motivated Technical Support Lead to manage and develop their customer support team in Southampton, Hampshire, UK . This leadership role requires a blend of technical expertise, exceptional problem-solving abilities, and strong people management skills. You will be responsible for ensuring our customers receive timely, efficient, and effective technical assistance, thereby driving customer satisfaction and retention. The ideal candidate will have a proven track record in technical support environments and a passion for delivering outstanding customer service.

Key Responsibilities:

• Lead, mentor, and manage a team of technical support engineers, fostering a high-performance culture.
• Oversee the day-to-day operations of the support desk, ensuring all customer inquiries and issues are resolved promptly and effectively.
• Develop and implement support processes and workflows to optimize efficiency and customer satisfaction.
• Act as an escalation point for complex technical issues, providing in-depth troubleshooting and resolution.
• Monitor key performance indicators (KPIs) for the support team, such as response times, resolution rates, and customer satisfaction scores, and implement strategies for improvement.
• Collaborate with product development and engineering teams to identify and resolve product bugs and implement feature enhancements based on customer feedback.
• Create and maintain comprehensive knowledge base articles, troubleshooting guides, and FAQs for both internal use and customer self-service.
• Train and onboard new support team members, ensuring they have the necessary skills and knowledge to succeed.
• Contribute to the development and delivery of customer training materials and sessions.
• Analyze support trends and provide insights to management to identify areas for service improvement and product development.

Qualifications and Experience:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in a technical support role, with at least 2 years in a team lead or supervisory position.
• Proven expertise in troubleshooting software applications, operating systems, and hardware issues.
• Strong understanding of ITIL best practices for incident, problem, and change management.
• Excellent communication, interpersonal, and customer service skills.
• Proficiency with CRM and helpdesk ticketing systems (e.g., Zendesk, ServiceNow).
• Ability to manage multiple priorities and work effectively under pressure.
• Experience with scripting or basic programming (e.g., SQL, Python) is a plus.
• Demonstrated ability to lead and motivate a team.
• A proactive and results-oriented approach to problem-solving.

This role offers a challenging yet rewarding opportunity to shape the customer support function of a dynamic company. Our client provides a competitive salary package, comprehensive benefits, and ample opportunities for professional growth.

Our client is seeking a dedicated and customer-focused Technical Support Specialist to join their growing team in Portsmouth, Hampshire, UK . This role is pivotal in providing exceptional first-line technical assistance to our diverse customer base, resolving issues efficiently and ensuring a high level of customer satisfaction. You will be the first point of contact for users experiencing technical difficulties, guiding them through troubleshooting steps and escalating complex issues when necessary. The ideal candidate will possess excellent communication skills, a patient demeanor, and a strong aptitude for understanding and explaining technical concepts.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat, providing timely and accurate technical solutions.
• Diagnose and resolve hardware, software, and network-related issues for a variety of products and services.
• Guide users through step-by-step solutions, demonstrating patience and empathy.
• Escalate unresolved issues to higher-level support teams, providing detailed documentation.
• Maintain accurate records of customer interactions, issues, and resolutions in the support ticketing system.
• Contribute to the development of knowledge base articles and FAQs to empower users and internal teams.
• Identify recurring technical issues and provide feedback to product development teams for improvement.
• Ensure all customer interactions meet the company's standards for quality and professionalism.
• Stay up-to-date with product updates, new features, and industry trends to provide the most effective support.

Required Qualifications:

• Proven experience in a technical support or customer service role.
• Strong understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP) is a plus.
• Excellent active listening and verbal communication skills.
• Ability to explain technical information clearly and concisely to non-technical users.
• Strong problem-solving abilities and attention to detail.
• Experience with CRM or ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Adept at managing multiple customer requests simultaneously.
• Ability to work independently and as part of a team.
• Previous experience in the (Industry specific to the client, e.g., SaaS, E-commerce) sector is highly desirable.

This role offers a fantastic opportunity to grow within a supportive environment, with excellent training and career progression opportunities. If you are passionate about technology and helping people, we encourage you to apply.

Our client is looking for a motivated and technically adept Technical Support Engineer to join their growing team in Southampton, Hampshire, UK . This role focuses on providing advanced technical assistance to our enterprise clients, resolving complex issues, and ensuring optimal performance of our software solutions. You will be the primary point of contact for escalated technical problems, requiring in-depth product knowledge and excellent diagnostic skills. The ideal candidate thrives in a challenging environment and is passionate about delivering outstanding technical support.

Responsibilities:

• Investigate, diagnose, and resolve complex technical issues reported by clients.
• Provide expert technical guidance and solutions for software applications.
• Collaborate with engineering and product management teams to troubleshoot and report bugs.
• Develop and maintain technical documentation, including knowledge base articles and troubleshooting guides.
• Conduct remote training sessions for clients on product usage and best practices.
• Analyze system performance and identify potential areas for improvement.
• Manage and prioritize a queue of support tickets, ensuring timely resolution and client communication.
• Assist in the implementation and deployment of new software features for clients.
• Contribute to continuous improvement of support processes and tools.
• Build strong relationships with clients, understanding their technical needs and challenges.

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• 3+ years of experience in a technical support or engineering role, preferably supporting SaaS products.
• Strong understanding of operating systems (Windows, Linux), networking concepts, and databases.
• Proficiency in scripting languages (e.g., Python, Shell) is highly desirable.
• Excellent analytical and problem-solving abilities with a keen attention to detail.
• Superb communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
• Experience with cloud platforms (AWS, Azure, GCP) is a plus.
• Ability to work independently and manage time effectively.
• Demonstrated customer advocacy and a commitment to client success.
• This role is based in Southampton , but offers a significant remote working component, allowing for flexibility.

We offer a competitive salary, comprehensive benefits package, and opportunities for professional development within a forward-thinking company.