What Jobs are available for IT Support Engineer in Sheffield?
Showing 51 IT Support Engineer jobs in Sheffield
Senior Technical Support Engineer
S1 1DA Handsworth Hill, Yorkshire and the Humber
£40000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client is searching for a highly skilled Senior Technical Support Engineer to join their dedicated support team. This is a fully remote position, allowing you to provide expert technical assistance to clients from anywhere in the UK. You will be responsible for troubleshooting complex technical issues, providing in-depth product support, and ensuring customer satisfaction. This role demands a proactive approach to problem-solving and a deep understanding of our software and systems.
Key Responsibilities:
Key Responsibilities:
- Respond to and resolve escalated customer technical support issues via phone, email, and chat in a timely and professional manner.
- Diagnose, troubleshoot, and resolve hardware, software, and network problems for a diverse customer base.
- Provide in-depth technical guidance and support on product functionality, configuration, and best practices.
- Create and maintain comprehensive documentation, including knowledge base articles, FAQs, and troubleshooting guides.
- Identify trends in customer issues and provide feedback to product development and engineering teams for product improvement.
- Assist in the training and mentoring of junior support engineers.
- Manage and prioritize a queue of support tickets, ensuring all issues are addressed within defined service level agreements (SLAs).
- Collaborate with other departments, including engineering and sales, to ensure customer success.
- Participate in on-call rotation to provide 24/7 support coverage as needed.
- Proactively identify opportunities to improve customer self-service resources.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- A minimum of 5 years of experience in technical support or a similar customer-facing technical role.
- Expertise in troubleshooting operating systems (Windows, macOS, Linux), network protocols, and common software applications.
- Strong understanding of hardware components and their interdependencies.
- Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Excellent analytical and problem-solving skills, with a methodical approach to issue resolution.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- Ability to work independently, manage time effectively, and thrive in a fast-paced remote environment.
- Familiarity with scripting languages (e.g., PowerShell, Python) is a plus.
- Customer-focused attitude with a passion for delivering outstanding support.
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0
Senior Technical Support Engineer
S1 4DA Sheffield, Yorkshire and the Humber
£40000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is a fast-growing software company seeking a highly proficient and customer-focused Senior Technical Support Engineer to join their remote support team. This role is critical in providing advanced technical assistance to our diverse client base, resolving complex software and system issues, and contributing to the continuous improvement of our support processes. You will act as a point of escalation for challenging technical problems, analyse root causes, and develop effective solutions. The ideal candidate will possess a deep understanding of our software products, strong troubleshooting skills, and excellent communication abilities. Experience with enterprise-level software support, database management, and network troubleshooting is essential. This is a fully remote position, requiring excellent self-management, communication, and collaboration skills. You will be responsible for documenting technical solutions, contributing to knowledge base articles, and collaborating with engineering teams to relay customer feedback and identify product enhancements. Key Responsibilities:
- Provide advanced technical support to customers via phone, email, and chat.
- Troubleshoot and resolve complex software and system issues, acting as an escalation point.
- Analyse customer issues, identify root causes, and implement effective solutions.
- Document technical solutions and create comprehensive knowledge base articles.
- Collaborate with product development and engineering teams to report bugs and suggest product improvements.
- Assist in the training and mentoring of junior support staff.
- Manage and prioritise a queue of technical support tickets.
- Contribute to the development and refinement of support processes and procedures.
- Ensure high levels of customer satisfaction through timely and effective problem resolution.
- Maintain up-to-date knowledge of the company's products and services.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- 5+ years of experience in technical support or a related role, preferably in a SaaS environment.
- Proven experience troubleshooting complex software applications and systems.
- Strong understanding of operating systems (Windows, Linux), networking protocols, and databases (SQL).
- Excellent analytical, problem-solving, and diagnostic skills.
- Exceptional written and verbal communication skills.
- Ability to explain technical concepts to both technical and non-technical audiences.
- Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Self-motivated with the ability to work independently in a remote setting.
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1
Senior Technical Support Engineer
S1 2GY Sheffield, Yorkshire and the Humber
£45000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a rapidly growing SaaS company renowned for its cutting-edge enterprise solutions, is actively seeking a highly skilled Senior Technical Support Engineer to join their distributed, fully remote support team. This critical role involves providing advanced technical assistance to a global customer base, troubleshooting complex software issues, and contributing to the continuous improvement of our client's products and support resources. You will be the frontline expert, tackling intricate problems related to software installation, configuration, integration, and performance across diverse IT environments. The ideal candidate will possess deep technical knowledge of enterprise software, operating systems (Windows Server, Linux), networking concepts (TCP/IP, DNS, firewalls), and database technologies (SQL). Responsibilities include managing support tickets, diagnosing and resolving escalated issues, documenting solutions in a knowledge base, and collaborating with engineering and product teams to identify and address product bugs and enhancement opportunities. You will also play a key role in training and mentoring junior support engineers, sharing your expertise and best practices. Excellent communication skills are essential, as you will be interacting with customers at all technical levels, clearly explaining complex issues and solutions. A proactive approach to problem-solving, strong analytical skills, and the ability to work independently in a remote setting are paramount. This position offers the opportunity to work with a talented team, shape customer success, and contribute to the evolution of industry-leading technology, all from the convenience of your home office. We are looking for individuals who are passionate about technology, dedicated to customer satisfaction, and eager to grow within a supportive, remote-first culture. Your ability to manage your time effectively, prioritize tasks, and maintain composure under pressure will be key to your success. This role requires a commitment to delivering exceptional technical support and contributing positively to the team's collaborative spirit.
Responsibilities:
Responsibilities:
- Provide advanced technical support for enterprise software products.
- Diagnose, troubleshoot, and resolve complex customer issues remotely.
- Manage and prioritize a queue of escalated support tickets.
- Document technical solutions and create knowledge base articles.
- Collaborate with engineering teams to identify and resolve product defects.
- Contribute to product improvement by providing customer feedback.
- Mentor and provide guidance to junior technical support staff.
- Develop and deliver remote technical training sessions.
- Ensure high levels of customer satisfaction through effective problem-solving.
- Maintain accurate records of customer interactions and issue resolution.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- 5+ years of experience in technical support, preferably for SaaS products.
- In-depth knowledge of operating systems (Windows Server, Linux).
- Strong understanding of networking protocols and concepts.
- Experience with SQL and database troubleshooting.
- Excellent analytical and problem-solving skills.
- Superior written and verbal communication skills.
- Ability to explain technical concepts to non-technical users.
- Proven ability to work independently and manage time effectively in a remote environment.
- Experience with CRM and ticketing systems.
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2
Lead Technical Support Engineer
S1 4QB Sheffield, Yorkshire and the Humber
£50000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced Lead Technical Support Engineer to spearhead their remote customer service and helpdesk operations. This fully remote role offers the opportunity to lead a team of dedicated support professionals in providing exceptional technical assistance to a global client base. You will be responsible for ensuring swift, accurate, and empathetic resolution of customer issues, maintaining high levels of customer satisfaction, and contributing to the continuous improvement of support processes and tools. The ideal candidate possesses a strong technical aptitude, excellent problem-solving skills, and a proven ability to manage and mentor a support team in a remote setting.
As the Lead Technical Support Engineer, your responsibilities will include managing daily helpdesk operations, prioritising and assigning incoming support requests, and ensuring adherence to service level agreements (SLAs). You will act as an escalation point for complex technical issues, providing expert guidance and troubleshooting support to your team. A key aspect of this role involves developing and maintaining comprehensive knowledge base articles, FAQs, and troubleshooting guides to empower both customers and support staff. You will also be responsible for monitoring support metrics, analysing trends, and identifying areas for process optimisation and team development. This role requires collaborating with engineering and product development teams to relay customer feedback and identify potential product enhancements or bug fixes. You will also play a crucial role in training new support team members and conducting ongoing training sessions to keep the team updated on new products and procedures. This is a remote-first position, demanding excellent communication skills and the ability to foster a strong team dynamic without direct physical proximity. You will leverage various communication and collaboration tools to effectively manage your team and liaise with other departments. We are looking for a proactive leader who is passionate about customer success and dedicated to building a world-class remote support function.
Qualifications:
As the Lead Technical Support Engineer, your responsibilities will include managing daily helpdesk operations, prioritising and assigning incoming support requests, and ensuring adherence to service level agreements (SLAs). You will act as an escalation point for complex technical issues, providing expert guidance and troubleshooting support to your team. A key aspect of this role involves developing and maintaining comprehensive knowledge base articles, FAQs, and troubleshooting guides to empower both customers and support staff. You will also be responsible for monitoring support metrics, analysing trends, and identifying areas for process optimisation and team development. This role requires collaborating with engineering and product development teams to relay customer feedback and identify potential product enhancements or bug fixes. You will also play a crucial role in training new support team members and conducting ongoing training sessions to keep the team updated on new products and procedures. This is a remote-first position, demanding excellent communication skills and the ability to foster a strong team dynamic without direct physical proximity. You will leverage various communication and collaboration tools to effectively manage your team and liaise with other departments. We are looking for a proactive leader who is passionate about customer success and dedicated to building a world-class remote support function.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support or helpdesk environments.
- Proven experience in a lead or supervisory role, managing a technical support team.
- In-depth knowledge of hardware, software, networking, and operating systems (Windows, macOS, Linux).
- Strong troubleshooting and problem-solving skills.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
- Excellent customer service and interpersonal skills, with the ability to remain calm and professional under pressure.
- Strong written and verbal communication skills.
- Ability to effectively manage and motivate a remote team.
- Experience in developing knowledge base content and training materials.
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3
Senior Technical Support Engineer
S1 1AA Sheffield, Yorkshire and the Humber
£40000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Senior Technical Support Engineer to join their dedicated, fully remote support team. This role is crucial for providing advanced technical assistance to clients, troubleshooting complex issues, and ensuring a high level of customer satisfaction. You will be the go-to expert for resolving challenging technical problems, escalating issues when necessary, and contributing to the knowledge base. The ideal candidate will possess a strong background in IT support, with extensive experience in diagnosing and resolving hardware, software, and network issues across various platforms. Proficiency in system administration, network troubleshooting, and cybersecurity best practices is essential. You must have excellent communication and interpersonal skills, with the ability to explain technical concepts clearly and concisely to both technical and non-technical users. As this is a remote position, exceptional self-discipline, organizational skills, and the ability to work independently are paramount. You will be responsible for managing support tickets, documenting solutions, and participating in on-call rotations as needed. Our client values a proactive approach to problem-solving and a commitment to providing world-class customer service. You will have the opportunity to work with cutting-edge technology and contribute to the continuous improvement of support processes and tools. This is an excellent opportunity for a dedicated technical professional to advance their career in a flexible, remote-first environment, supporting users globally from Sheffield, South Yorkshire, UK .
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4
Senior Technical Support Engineer
S1 4PH Sheffield, Yorkshire and the Humber
£40000 Annually
WhatJobs
Posted 15 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Senior Technical Support Engineer to join their expanding technical support team. This role, based within the dynamic cityscape of Sheffield, South Yorkshire, UK , focuses on providing advanced technical assistance and problem resolution for a range of complex software and hardware solutions. You will be responsible for diagnosing and resolving intricate technical issues reported by clients, often requiring in-depth analysis and troubleshooting across multiple systems. This position involves direct interaction with customers, understanding their technical challenges, and delivering timely, effective solutions. You will also contribute to the knowledge base, create technical documentation, and train junior support staff. The ability to manage critical incidents, escalate issues appropriately, and collaborate with engineering and product development teams is crucial.
Key Responsibilities:
The ideal candidate will possess a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 5 years of experience in a technical support or helpdesk role, with a strong emphasis on troubleshooting complex systems, is required. Excellent analytical and problem-solving skills, coupled with superior communication and customer service abilities, are essential. Proficiency in diagnosing network issues, operating systems (Windows, Linux), and relevant software applications is a must. Experience with scripting or programming languages is advantageous. This remote role allows you to leverage your expertise from anywhere within the UK, providing critical support to our valued clients.
Key Responsibilities:
- Provide advanced technical support and troubleshooting for complex software and hardware issues.
- Diagnose, troubleshoot, and resolve customer-reported technical problems promptly and efficiently.
- Manage and prioritise incoming support requests via phone, email, and ticketing systems.
- Document all technical issues, solutions, and customer interactions accurately in the CRM/ticketing system.
- Develop and maintain a deep understanding of the company's product suite and underlying technologies.
- Create and update technical documentation, FAQs, and knowledge base articles.
- Collaborate with engineering and product teams to identify product bugs and suggest improvements.
- Mentor and provide guidance to junior technical support engineers.
- Escalate complex issues to appropriate internal teams when necessary, ensuring a smooth handover.
- Participate in on-call rotation for after-hours support as needed.
- Identify trends in support issues and provide feedback to the product development team.
- Contribute to proactive problem-solving and preventative maintenance initiatives.
The ideal candidate will possess a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 5 years of experience in a technical support or helpdesk role, with a strong emphasis on troubleshooting complex systems, is required. Excellent analytical and problem-solving skills, coupled with superior communication and customer service abilities, are essential. Proficiency in diagnosing network issues, operating systems (Windows, Linux), and relevant software applications is a must. Experience with scripting or programming languages is advantageous. This remote role allows you to leverage your expertise from anywhere within the UK, providing critical support to our valued clients.
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5
Senior Technical Support Engineer
S1 1AA Sheffield, Yorkshire and the Humber
£50000 Annually
WhatJobs
Posted 17 days ago
Job Viewed
Job Description
Our client, a rapidly growing technology company, is looking for a dedicated and highly skilled Senior Technical Support Engineer to join their dynamic customer service team. This is an excellent opportunity for an experienced professional to provide advanced technical assistance and drive customer satisfaction. You will be responsible for troubleshooting complex software and hardware issues, diagnosing problems, and implementing effective solutions for our enterprise clients. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and a passion for technology. You will act as a point of escalation for junior support staff, mentor team members, and contribute to the development of support documentation and knowledge bases. Key responsibilities include responding to escalated support tickets, conducting in-depth technical analysis, and collaborating with engineering teams to resolve bugs and product issues. You will also play a key role in identifying recurring issues and recommending product improvements. The ability to communicate technical information clearly and effectively to both technical and non-technical users is essential. This role requires a proactive approach to customer service and a commitment to delivering exceptional support experiences. The successful candidate will be adept at managing their workload, prioritizing tasks, and working independently within a remote team environment. This position offers a fantastic opportunity for professional growth and the chance to work with cutting-edge technologies. Join us in ensuring our clients receive the highest level of technical support. This role offers full remote flexibility, allowing you to work from anywhere within the UK.
Key Responsibilities:
Key Responsibilities:
- Provide advanced technical support and troubleshooting for complex software and hardware issues.
- Diagnose and resolve customer-reported problems, escalating when necessary.
- Collaborate with development and QA teams to identify and resolve product defects.
- Develop and maintain technical documentation, including knowledge base articles and FAQs.
- Mentor and train junior technical support staff.
- Identify trends in customer issues and recommend product improvements or process enhancements.
- Manage and prioritize a queue of escalated support requests.
- Contribute to the continuous improvement of support processes and customer satisfaction.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support, helpdesk, or system administration.
- Proven ability to troubleshoot complex technical issues across various platforms.
- Strong understanding of operating systems (Windows, macOS, Linux), networking protocols, and common software applications.
- Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Excellent analytical, problem-solving, and diagnostic skills.
- Outstanding communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Ability to work independently and manage time effectively in a remote setting.
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6
Senior Technical Support Engineer (Remote)
S1 1AA Sheffield, Yorkshire and the Humber
£45000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Senior Technical Support Engineer to join their thriving, fully remote support team. This role is essential for providing advanced technical assistance and problem resolution to our diverse client base. You will be responsible for troubleshooting complex software and hardware issues, diagnosing technical problems, and delivering timely and effective solutions. This position requires a deep understanding of our product suite, network infrastructure, and operating systems. The ideal candidate will possess exceptional analytical and diagnostic skills, with a proven ability to guide users through intricate technical procedures. Key responsibilities include managing support tickets, documenting technical issues and solutions, escalating critical problems to development teams, and contributing to the knowledge base. You will also play a role in training junior support staff and identifying trends to proactively improve product stability and user experience. Strong communication and interpersonal skills are paramount, as you will be interacting with clients via phone, email, and chat, often under pressure. Experience with remote support tools, ticketing systems (e.g., Zendesk, ServiceNow), and remote desktop solutions is essential. This fully remote role offers unparalleled flexibility and the opportunity to make a significant impact on customer satisfaction from anywhere. Our client is committed to fostering a supportive and collaborative remote work environment, valuing expertise, efficiency, and a dedication to client success.
Responsibilities:
Responsibilities:
- Provide advanced technical support and troubleshooting for complex software/hardware issues.
- Diagnose and resolve technical problems efficiently and effectively.
- Manage and prioritize support tickets, ensuring timely resolution.
- Escalate complex issues to appropriate internal teams (e.g., Development, Engineering).
- Document technical solutions, procedures, and product information.
- Contribute to and maintain the customer-facing knowledge base.
- Assist in training and mentoring junior technical support staff.
- Identify recurring technical issues and recommend product improvements.
- Maintain clear and professional communication with clients via multiple channels.
- Utilize remote support tools and technologies to assist users.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support or a similar IT role.
- Proven expertise in troubleshooting operating systems (Windows, macOS, Linux) and common software applications.
- Experience with network protocols and hardware troubleshooting.
- Proficiency with remote support tools and ticketing systems.
- Excellent analytical, diagnostic, and problem-solving skills.
- Strong communication, interpersonal, and customer service skills.
- Ability to work independently and manage workload effectively in a remote setting.
- Certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.
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7
Senior Technical Support Engineer (Cloud)
S1 1AA Sheffield, Yorkshire and the Humber
£58000 Annually
WhatJobs
Posted 12 days ago
Job Viewed
Job Description
Our client, a leading innovator in cloud-based solutions, is seeking a highly skilled Senior Technical Support Engineer for a fully remote position. As a remote-first company, we pride ourselves on building a distributed team of experts who are passionate about delivering exceptional customer experiences. You will be at the forefront of providing advanced technical support for our sophisticated cloud platforms, assisting enterprise clients with complex issues. This role demands deep technical expertise, excellent problem-solving abilities, and strong communication skills to effectively diagnose and resolve issues in a fast-paced environment.
Key Responsibilities:
Key Responsibilities:
- Provide advanced, tier-3 technical support for complex cloud infrastructure and software issues for enterprise-level clients.
- Diagnose, troubleshoot, and resolve technical problems related to cloud services, networking, operating systems, and applications.
- Develop and maintain in-depth knowledge of the company's cloud products and services.
- Collaborate with engineering and product management teams to identify root causes of recurring issues and advocate for product improvements.
- Create and update technical documentation, knowledge base articles, and troubleshooting guides.
- Mentor and provide guidance to junior support engineers.
- Manage customer escalations, ensuring timely and effective resolution of critical issues.
- Proactively monitor system health and performance, identifying potential issues before they impact clients.
- Participate in on-call rotation to provide 24/7 support.
- Analyse support trends and metrics to identify areas for process improvement.
- Communicate complex technical information clearly and concisely to both technical and non-technical audiences.
- Contribute to the development and implementation of new support tools and processes.
- Assist in training customer technical teams on best practices for utilizing cloud solutions.
- Maintain high levels of customer satisfaction through proactive engagement and timely support.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 7 years of experience in technical support, system administration, or a related IT role, with a strong focus on cloud technologies.
- Expertise in cloud platforms such as AWS, Azure, or Google Cloud Platform.
- Proficiency in troubleshooting operating systems (Linux, Windows Server), networking protocols (TCP/IP, DNS, HTTP), and common applications.
- Experience with scripting languages (e.g., Python, Bash) for automation and diagnostics.
- Strong understanding of containerization technologies (e.g., Docker, Kubernetes) is a plus.
- Excellent analytical, problem-solving, and debugging skills.
- Exceptional communication and interpersonal skills, with the ability to manage difficult customer situations with empathy and professionalism.
- Ability to work independently and manage priorities effectively in a remote setting.
- Experience with ITIL best practices is advantageous.
- Certifications such as AWS Certified Solutions Architect or Azure Administrator Associate are highly desirable.
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8
Senior Technical Support Engineer (Remote)
S1 1JU Sheffield, Yorkshire and the Humber
£45000 Annually
WhatJobs
Posted 14 days ago
Job Viewed
Job Description
Our client is looking for a highly skilled and dedicated Senior Technical Support Engineer to join their growing customer service team. This is a permanent, fully remote position, allowing you to contribute your expertise from anywhere in the UK. You will be at the forefront of providing advanced technical assistance and troubleshooting for our client's complex software solutions. Your primary role will involve diagnosing and resolving intricate technical issues reported by enterprise clients, ensuring minimal disruption to their operations. This includes handling escalated support tickets, performing in-depth root cause analysis, and developing effective solutions. You will also be responsible for creating and maintaining comprehensive technical documentation, including knowledge base articles, FAQs, and troubleshooting guides, to empower both internal teams and customers. Furthermore, you will act as a subject matter expert, mentoring junior support staff and contributing to the continuous improvement of support processes and tools. The ideal candidate will possess a strong background in IT support, with a proven ability to manage challenging technical problems. Experience with (mention relevant technologies, e.g., cloud platforms, specific software suites, networking protocols) is essential. You must have excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly to a non-technical audience. A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, is required. Several years of experience in a similar technical support or helpdesk role, preferably in a senior capacity, are mandatory. You should be a proactive problem-solver, adept at prioritizing tasks and managing your workload effectively in a remote setting. This role offers a fantastic opportunity to work with cutting-edge technology, support a diverse client base, and grow your career within a supportive and forward-thinking organisation. The role is based out of **Sheffield, South Yorkshire, UK**, but is fully remote.
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