1,836 IT Support Engineer jobs in the United Kingdom

About the job

FORMANCE is looking for a Technical Support Engineer to support our growth and play a key role in delivering an outstanding customer experience.

As a Technical Support Engineer, you’ll be a crucial part of our post-sales and customer success strategy: helping users troubleshoot technical issues, ensuring smooth integration and usage of our products, and building strong, trust-based relationships with our customers. You’ll often be the first technical point of contact for many of our clients, and a key representative of Formance’s reliability and technical excellence.

You’ll work closely with our Post-Sales and Engineering teams, to identify areas for improvement, streamline our support processes, and continuously enhance our technical documentation to ensure a seamless customer journey.

What you'll do:

As our Technical Support Engineer, you’ll be the primary point of contact for our users, customers when they need help with our products. Your role is to ensure seamless integration and operation of our financial backend solutions for engineering and product teams at fast-growing companies. Specifically, you will:

• Provide best Customer experience in terms of responsiveness, resolution time, tone, and knowledge
• Support the customer throughout their entire lifecycle
• Provide expert-level technical support for customers using our Open Source Ledger and other backend modules.
• Troubleshoot complex issues, investigating and diagnosing problems quickly, and escalating them to the development team when necessary.
• Create and maintain detailed documentation for troubleshooting processes, FAQs, and best practices.
• Collaborate closely with engineering and product teams to relay customer feedback, suggest feature improvements, and ensure a smooth product experience.
• Actively contribute to improving internal support tools and processes, ensuring we scale efficiently as our customer base grows.

Who you are:

• Over 3 years of experience in Solution Engineering, or Software Engineering in the Payments or Fintech space.
• Excellent written and verbal communication skills, with a focus on customer satisfaction.
• Experience working with engineering and product teams to deliver seamless support and relay feedback for continuous improvement.
• Ability to prioritize and manage multiple tickets/issues
• Fluent in English

Nice to have :

• Familiarity with open-source ecosystems, APIs, webhooks, or BE tools
• Basic understanding of financial services infrastructure (ledgers, reconciliation, transactions)

Benefits

• We offer a competitive package including equity for employees. We organize regular off-sites with the team in Europe and soon in the US!

About FORMANCE :

Formance is building the next-generation financial infrastructure - open-source, developer-first, and built to power the most ambitious fintech products of tomorrow.

Formance is global native and serving enterprise companies around the globe, around the clock, to build and scale their financial applications.

Backed by top-tier investors, we’re a post-Series A company based in the US and France, experiencing rapid growth with offices in Paris, Lyon, and soon New York City.

About the job

FORMANCE is looking for a Technical Support Engineer to support our growth and play a key role in delivering an outstanding customer experience.

As a Technical Support Engineer, you’ll be a crucial part of our post-sales and customer success strategy: helping users troubleshoot technical issues, ensuring smooth integration and usage of our products, and building strong, trust-based relationships with our customers. You’ll often be the first technical point of contact for many of our clients, and a key representative of Formance’s reliability and technical excellence.

You’ll work closely with our Post-Sales and Engineering teams, to identify areas for improvement, streamline our support processes, and continuously enhance our technical documentation to ensure a seamless customer journey.

What you'll do:

As our Technical Support Engineer, you’ll be the primary point of contact for our users, customers when they need help with our products. Your role is to ensure seamless integration and operation of our financial backend solutions for engineering and product teams at fast-growing companies. Specifically, you will:

• Provide best Customer experience in terms of responsiveness, resolution time, tone, and knowledge
• Support the customer throughout their entire lifecycle
• Provide expert-level technical support for customers using our Open Source Ledger and other backend modules.
• Troubleshoot complex issues, investigating and diagnosing problems quickly, and escalating them to the development team when necessary.
• Create and maintain detailed documentation for troubleshooting processes, FAQs, and best practices.
• Collaborate closely with engineering and product teams to relay customer feedback, suggest feature improvements, and ensure a smooth product experience.
• Actively contribute to improving internal support tools and processes, ensuring we scale efficiently as our customer base grows.

Who you are:

• Over 3 years of experience in Solution Engineering, or Software Engineering in the Payments or Fintech space.
• Excellent written and verbal communication skills, with a focus on customer satisfaction.
• Experience working with engineering and product teams to deliver seamless support and relay feedback for continuous improvement.
• Ability to prioritize and manage multiple tickets/issues
• Fluent in English

Nice to have :

• Familiarity with open-source ecosystems, APIs, webhooks, or BE tools
• Basic understanding of financial services infrastructure (ledgers, reconciliation, transactions)

Benefits

• We offer a competitive package including equity for employees. We organize regular off-sites with the team in Europe and soon in the US!

About FORMANCE :

Formance is building the next-generation financial infrastructure - open-source, developer-first, and built to power the most ambitious fintech products of tomorrow.

Formance is global native and serving enterprise companies around the globe, around the clock, to build and scale their financial applications.

Backed by top-tier investors, we’re a post-Series A company based in the US and France, experiencing rapid growth with offices in Paris, Lyon, and soon New York City.

About Us

Established in 2012, SolaX Power is committed to helping customers transition to clean energy and reduce dependence on fossil fuels. As a global leader in solar inverter and battery storage solutions, we have a strong presence across Europe, Asia, Africa, and Oceania.

With over 2,800 employees worldwide, SolaX is continuously expanding and seeking talented individuals to join our team. We believe that at SolaX, an international organisation, your career can grow to new heights.

We are currently looking for a Technical Support Engineer based in the United Kingdom to support our installer clients, partners, and internal teams across the UK market.

Job Responsibilities

1. Provide pre-sales, in-process, and after-sales technical support for installer clients in the UK market.
2. Deliver technical guidance and training to internal teams and external partners.
3. Collaborate with cross-functional team members on customer visits , technical troubleshooting , and market research .
4. Create and maintain detailed service documentation , including service reports, maintenance records, and customer communication logs.
5. Perform other tasks and assignments as required by management.

Job Requirements

1. Bachelor’s degree or above in Electrical Engineering, Electronics, Power Systems, Automation, Renewable Energy, or related fields.
2. Fluent in Mandarin and English (both written and spoken) for effective internal and external communication.
3. Strong client-facing skills with the ability to handle and resolve on-site technical issues independently.
4. Willingness to travel frequently for business purposes, sometimes on short notice.
5. Prior experience in PV (photovoltaic), inverters, or energy storage systems is preferred.
6. Possession of a valid driver’s licence is an advantage.
7. Outstanding fresh graduates with a strong technical foundation and enthusiasm for the renewable energy sector may be considered.

What We Offer

• Competitive salary and benefits aligned with UK market standards.
• Opportunities for technical training and international collaboration.
• A supportive, inclusive, and dynamic work environment.
• The chance to contribute to the renewable energy transition in the UK and Europe.

How to Apply

If you’re passionate about clean energy and eager to be part of a fast-growing global company, we’d love to hear from you. Please send your CV and cover letter to

Location: Somerset Energy Innovation Centre, Woodlands Court Business Park, Bridgwater

Work arrangement: 40 hours per week/ 8 hour days

Arrangement: Permanent

NUVIA UK's Technical Services & Consulting department is fast growing with hybrid opportunities available up and down the country. We're striving to create a multidisciplinary team to offer our clients the best range of talent.

BPSS clearance will be required at basic level. Prior clearance will not be transferable.

Hinkley Point C is a transformative infrastructure project for the UK, offering large scale, reliable, zero carbon electricity, boosting regional economies and building a foundation for future clean energy systems. NUVIA is a key part of this mission.

Job Purpose / Overview

Join us as a Technical Support Engineer, contributing to Transverse, Mechanical, Electrical and Civils topics at HPC and you'll be helping us to make sure we continue to deliver technical excellence for the project.

The successful applicant will be a key member of the wider Technical Branch of the Joint Design Office (JDO) , operating as part a team responsible for resolving critical, cross discipline design issues and engaging multidisciplinary Subject Matter Experts. The role offers exposure to a broad spectrum of technical topics across the project driving resolution of technical issues, strengthen engineering delivery, and enhance resilience of the JDO by proactively mitigating key project engineering risks.

The JDO responds Nuclear Safety Category 3 and 4 site queries as part of the Intelligent Customer role under a Technical Delegation of Authority given from the HPC Design Authority. The Technical Branch within the JDO also delivers Category 1 & 2 changes with support of the wider business.

The JDO is also responsible managing design changes as well as managing design configuration during construction, installation and commissioning, responsible for the management of the non-permanent design, temporary works (MD1) and As-Built information.

Framework & Boundaries

• Support the drafting of technical responses under supervision, ensuring alignment with project standards and expectations across stakeholders.
• Engage directly with construction teams to maintain visibility of programme drivers and incorporate emerging site priorities into technical planning.
• Coordinate and contribute to the delivery of SFS workshops, capturing outputs and ensuring actions are closed efficiently across disciplines.
• Maintain ownership of the Standard Field Solutions (SFS) Catalogue , driving resolution progress and ensuring alignment with field conditions.
• Collate and synthesise technical information from multiple sources to support standardisation and issue resolution.
• Contribute to process documentation activities, helping to identify inefficiencies and embed continuous improvement practices.

Principal Accountabilities

As a Technical Support Engineer reporting into the Transverse Technical Manager you will:

• Be an organised motivated individual able to communicate with a variety of stakeholders
• Be proactive in chasing delivery and performance of others
• Attend and contribute to meetings when required
• Build working relationships with SMEs, delivery teams and construction partners to facilitate issue resolution
• Support the identification and development of standardised technical solutions across common field challenges
• Assist in the preparation of performance reporting materials including dashboards and narrative summaries
• Contribute to continuous improvement initiatives by capturing lessons learned and identifying trends in technical queries

Knowledge & Skills

Essential

You will have good communication and presentation skills, being able to liaise with a variety of stakeholders across the wider business at various management levels from mid management up to director level.

You will need to:

Have a growth mindset.

• Be resilient, adaptable and have a willingness to learn and develop.
• Understand an individual level of knowledge and where to receive guidance.
• Be able to work and act autonomously.
• Be pragmatic and practical in your approach to developing solutions.
• Be able to demonstrate an ability to resolve straightforward issues of low complexity/risk in own technical discipline/area autonomously.
• Be a competent user of Microsoft software.

Qualifications & Experience

Essential

• Degree (or equivalent) in Engineering or other Science
• Demonstrable evidence of problem solving and stakeholder management

Desirable

• Chartered Engineer or member of similar institute
• Previous experience working in the Nuclear Industry
• Working in engineering design.
• Experience of working on a construction site
• EPR building, plant and system knowledge is desirable.
• Safety Case Knowledge and previous experience of Nuclear Safety Categorisations is desirable.

Pourquoi nous rejoindre ?

Why us?

• 8.5% Pension Contribution & Life Assurance
• Private Medical Scheme*
• Employee Share Scheme
• Salary Sacrifice Schemes: Electrical Vehicles, Technology and Cycle to Work
• 18 Weeks Full Maternity Pay* (+21w SMP)
• 25 days holiday (increasing to 28 days after 5 years' service, 31 days after 10 years' service)
• Option to buy, sell and carry over up to 5 days annual leave per year
• In partnership with trade unions
• Personal Development & Further Education Support
• Long Service & Recognition AwardsFree Employee Assistance Programme
• After 1 year of service.

NUVIA UK - a subsidiary of VINCI construction - is an international company that operates across highly regulated sectors including Civil Nuclear and has a strong presence and history of delivery at nuclear sites in the UK and internationally.

NUVIA UK is a performance-driven company that is committed to the development of its its people within a culture of safety, innovation, and excellence.

NUVIA UK is committed towards equality in employment.

NUVIA est une branche de VINCI, plus grand groupe intégré de concessions et BTP du monde. NUVIA est plus particulièrement l'entité nucléaire du Groupe VINCI et est impliqué dans le cycle de vie tout entier des installations nucléaires, du New Build au démantèlement, en passant par la maintenance et l'exploitation. NUVIA est en croissance constante, avec plus de 2700 salariés dans le monde. En moyenne, 100 hommes et femmes nous rejoignent chaque année. Maintenant, plus que jamais, nous recherchons de nouveaux talents pour soutenir la croissance du groupe.

• The role: Technical Support Engineer – Linux Web Hosting
• Location: Chorley, Lancashire | Fully onsite | Mon–Fri, 9–5 (non-negotiable)
• Salary: £31,000 + benefits

** Open to candidates who already live within a commutable distance of Chorley, Lancashire. Anyone that needs to relocate or requires sponsorship cannot be considered **

I'm hiring a hands-on Technical Support Engineer
with strong Linux command line experience and practical exposure to web hosting environments.
You'll join a well-established hosting and cloud services provider, working alongside a friendly technical team.

What you'll do:

• Provide 1st and 2nd line support for shared hosting, DNS, SSL, email, domains, backups, and websites
• Handle cPanel queries and account migrations
• Monitor servers, troubleshoot issues, and contribute to documentation
• Assist with abuse tickets and basic application-level problems

You'll need:

• Solid, proven Linux experience and command line skills; at least 2 years plus required
• Good understanding of shared hosting platforms
• Knowledge of DNS, SSL, IPs, email protocols, and basic firewalls
• Confident communicator, able to work independently and in a small team

Bonus skills:
cPanel admin/root level, Bash/PHP/Perl scripting, basic networking, virtualisation knowledge

This is a great long-term opportunity for someone who enjoys problem-solving and supporting customers in a stable, well-run tech business.

Interested? Apply now with your most up to date CV

Role Overview

We are seeking a talented and customer-focused Technical Support Engineer to join our team. In this role, you will be the frontline in supporting customers, troubleshooting API issues, assisting with integrations (particularly with Shopify), and sharing actionable insights across Product, Engineering, and Sales teams. You’ll also play a key role in creating and maintaining technical documentation and knowledge bases, ensuring both internal and external partners have up-to-date, accurate support.

The ideal candidate demonstrates strong problem-solving and technical proficiency, shows curiosity to learn, and excels in customer-facing interactions and cross-functional collaboration. Experience in ad tech and/or ecommerce is highly advantageous

Key Responsibilities

• Serve as the primary point of contact for customers and partners seeking support with API integrations, especially related to ecommerce platforms like Shopify and/or Ad Tech partners like Mobile Measurement Partners
• Troubleshoot and resolve a range of technical issues, including server-side API errors, client-side browser scripts, data discrepancies, and connectivity problems, to ensure high customer satisfaction.
• Provide continuous proactive and reactive support through a scaled ticketing system, while ensuring a high level of satisfaction and ensuring low total resolution time
• Work cross-functionally with Product, Engineering, and Sales teams to share customer feedback, product insights, and identify opportunities for product improvement.
• Analyze support trends and communicate recurring issues or feature requests to internal teams.
• Author and update knowledge base articles, user guides, and technical documentation for both internal and external stakeholders.
• Lead and participate in training sessions for new product releases or feature updates.
• Collaborate with engineering on troubleshooting complex issues, reproducing bugs, and testing solutions.
• Become a product expert on ad solutions and ecommerce integrations, while staying up-to-date on best practices and new product capabilities.

Skills

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related technical field, or equivalent practical experience.
• Strong communication skills with the ability to translate complex technical concepts into clear, user-friendly language.
• 3+ years experience in a technical support, solutions engineering, or similar customer-facing technical role.
• Hands-on experience supporting RESTful APIs; capable of debugging and analyzing API payloads, logs, and HTTP request/response cycles
• Hands-on experience working with SQL and databases
• Proficient in a modern programming language like JavaScript, Python etc.
• Experience with ecommerce integrations (especially Shopify) and ecommerce flows/pain points, or with ad tech measurement (tags/pixels, server-side Conversions APIs, MMPs); having both is ideal.
• Familiarity with ad tech concepts, digital advertising platforms, or commerce ecosystems highly desirable.
• Proven track record contributing to technical documentation and knowledge base resources.
• Self-starter mentality with a passion for helping others, problem-solving, and continuous learning.
• Comfortable working with a distributed team and collaborating across multiple time zones.

Preferred Qualifications

• Strong communication skills and fluency in either German, Spanish, or Portuguese.

Role Overview

We are seeking a talented and customer-focused Technical Support Engineer to join our team. In this role, you will be the frontline in supporting customers, troubleshooting API issues, assisting with integrations (particularly with Shopify), and sharing actionable insights across Product, Engineering, and Sales teams. You’ll also play a key role in creating and maintaining technical documentation and knowledge bases, ensuring both internal and external partners have up-to-date, accurate support.

The ideal candidate demonstrates strong problem-solving and technical proficiency, shows curiosity to learn, and excels in customer-facing interactions and cross-functional collaboration. Experience in ad tech and/or ecommerce is highly advantageous

Key Responsibilities

• Serve as the primary point of contact for customers and partners seeking support with API integrations, especially related to ecommerce platforms like Shopify and/or Ad Tech partners like Mobile Measurement Partners
• Troubleshoot and resolve a range of technical issues, including server-side API errors, client-side browser scripts, data discrepancies, and connectivity problems, to ensure high customer satisfaction.
• Provide continuous proactive and reactive support through a scaled ticketing system, while ensuring a high level of satisfaction and ensuring low total resolution time
• Work cross-functionally with Product, Engineering, and Sales teams to share customer feedback, product insights, and identify opportunities for product improvement.
• Analyze support trends and communicate recurring issues or feature requests to internal teams.
• Author and update knowledge base articles, user guides, and technical documentation for both internal and external stakeholders.
• Lead and participate in training sessions for new product releases or feature updates.
• Collaborate with engineering on troubleshooting complex issues, reproducing bugs, and testing solutions.
• Become a product expert on ad solutions and ecommerce integrations, while staying up-to-date on best practices and new product capabilities.

Skills

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related technical field, or equivalent practical experience.
• Strong communication skills with the ability to translate complex technical concepts into clear, user-friendly language.
• 3+ years experience in a technical support, solutions engineering, or similar customer-facing technical role.
• Hands-on experience supporting RESTful APIs; capable of debugging and analyzing API payloads, logs, and HTTP request/response cycles
• Hands-on experience working with SQL and databases
• Proficient in a modern programming language like JavaScript, Python etc.
• Experience with ecommerce integrations (especially Shopify) and ecommerce flows/pain points, or with ad tech measurement (tags/pixels, server-side Conversions APIs, MMPs); having both is ideal.
• Familiarity with ad tech concepts, digital advertising platforms, or commerce ecosystems highly desirable.
• Proven track record contributing to technical documentation and knowledge base resources.
• Self-starter mentality with a passion for helping others, problem-solving, and continuous learning.
• Comfortable working with a distributed team and collaborating across multiple time zones.

Preferred Qualifications

• Strong communication skills and fluency in either German, Spanish, or Portuguese.