What Jobs are available for IT Support Staff in Hamilton?
Showing 237 IT Support Staff jobs in Hamilton
L1 Network Support Analyst
Posted 16 days ago
Job Viewed
Job Description
Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals.
This is an opportunity to join an award-winning systems integrator & managed service provider with a state of the art Network Operations Centre in Bellshill, just outside Glasgow.
Our services are supported by our secure and dedicated Network Operations Centre facility. A custom-designed secure space; with a best-in-class customer network, monitoring and alerting display; operated by our security cleared engineering team.
Having the right people is essential for us to deliver the exceptional levels of service that our clients deserve. Our skilled team are experts in their field with market-leading experience and accreditation levels.
Our NOC engineer teams provide a safe, secure and consistent approach to operational activities for customers across a range of sectors and to support ongoing growth and career development we have outstanding opportunities for L1 Network Support Engineers looking to take the next step in their career.
You will provide a coordinated, consistent and effective Network Support service, resolving problems and issues in-line with documented procedures. This role represents an outstanding opportunity to develop your career with an organisation that believes in supporting colleagues to achieve their potential.
Please note that this role is a full-time staff role based in our state-of-the-art Bellshill Network Operations Centre. Our team deliver support on a 24/7 basis and our colleagues therefore work a 4 days on / 4 days off shift system.
Successful candidates will benefit from training and development including:
- Opportunities to develop your skills across a wide range of Cisco and other products
- Support to work towards well recognised qualifications, eg; Cisco, CCNA
- Progression into other areas of the business as a Support Engineer, Project Engineer or Consultant
Requirements
To be considered for this opportunity you will be able to demonstrate:
- Excellent customer facing communication skills and the confidence, enthusiasm and drive required to deliver a first-class experience to our customers
- Ability to work under pressure within a busy team environment, where no two days are the same, this is key to our success
- Knowledge of troubleshooting network faults
- Basic knowledge of Cisco and Palo Alto Networks technologies
- Basic understanding of circuit types such as ADSL & Ethernet
- Basic understanding of routing and switching
- CCNA certification would be an advantage but not essential
- Successful candidates will be required to pass baseline security checks, NPPV3 and SC clearances.
Benefits
At Sword, our core values and culture are based on caring about our people, investing in training and career development and building inclusive teams where we are all encouraged to contribute to achieve success.
We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life.
In addition to a Competitive Salary , here's what you can expect as part of our benefits package:
Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth.
Flexible working: Flexible work arrangements to support your work-life balance. We can’t promise to always be able to meet every request, however are keen to discuss your individual preferences to make it work where we can.
A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes, an employee assistance programme, discounted cash plan and more….
At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don’t tick all the boxes but feel you have some of the relevant skills and experience we’re looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. Your perspective and potential are important to us.
If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.
#LI-AB4
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Self-Directed Support Development Worker
Posted 2 days ago
Job Viewed
Job Description
Self-Directed Support Development Worker
Location : Primarily based in our Hamilton office, ML3 0XB with regular travel to our Glasgow office and in and around South Lanarkshire too!
Salary : £27,234 per annum, FTE + Excellent Benefits!
Contract : Part time, 28 hours per week
Benefits : 25 days annual leave increasing to 30 days after 5 years (pro-rata for part time staff), 12 ½ public holidays, 6% Pension contribution and Group Life Insurance!
Join GCIL and Make a Difference!
At the GCIL (Glasgow Centre for Inclusive Living), we empower disabled people with the information, skills, and support they need to lead independent lives and participate fully in society.
As a disabled-people-led organisation, we centre lived experience and pride ourselves on delivering high-quality services that make a real impact in our communities.
Why Work With Us
Meaningful Impact: Your work will make a tangible difference, helping disabled people of all ages to lead independent, fulfilling lives.
Personal Connections: You’ll work one-to-one with people, building strong and rewarding relationships.
Autonomy and Responsibility: Manage your own caseload, supporting people to make choices that work best for them.
Professional Growth: We’ll support your development and give you opportunities to grow your skills and experience in a values-led environment.
As an Inclusive SDS Development Worker , you will:
- Promote Self-Directed Support (SDS) to service users, carers, and partner organisations.
- Provide information, advice, and signposting to individuals, including those not eligible for SDS.
- Deliver SDS awareness and preparation sessions, workshops, and drop-in events.
- Support individuals in assessing needs, preparing for SDS assessments, and developing personalised support plans.
- Facilitate and contribute to peer support groups and community asset mapping.
- Plan and deliver training for direct payment recipients and carers.
- Collaborate with GCIL teams and HSCP partners to organise events and share resources.
- Manage time and financial resources effectively, following procedures and identifying cost-saving opportunities.
- Maintain accurate client records and ensure compliance with data protection and GCIL policies.
- Collect and report data for monitoring and evaluation purposes.
- Continuously develop personal skills and knowledge through training and feedback.
- Promote inclusive living options through presentations and outreach.
- Ensure high-quality service delivery and uphold GCIL’s values and standards.
In order to be successful in this role you should have:
- Experience of providing support and / or training using a community development approach.
- Experience of providing information, advice and support.
- An understanding of and commitment to the principles of inclusive living, the social model of disability and the empowerment of disabled people.
- Excellent interpersonal and written skills.
- A great working knowledge of Microsoft Office applications.
- A full driving licence and access to a vehicle.
It would be great if you had:
- Personal experience of self-managing an inclusive living package.
We Actively Welcome Disabled Applicants
As a disabled people-led organisation, we are especially keen to hear from disabled people, including those with lived experience of navigating support systems or barriers in society.
We are committed to creating a workplace where everyone can thrive. If you have lived experience of disability, we strongly encourage you to apply.
If you need adjustments during the application or interview process, just let us know we're happy to support you.
We guarantee interviews for all disabled applicants who meet the essential criteria outlined in the job description.
Ready to Join Us
If you're passionate about inclusion, empowerment, and social justice and ready to grow your leadership in a values-led environment we'd love to hear from you!
Apply now and help shape a more inclusive, equitable society.
This post will require PVG scheme membership.
Closing date for completed applications: Monday 3rd November 2025.
Application Reference (to be mentioned on your application form): GCILSDSDW
No agencies please.
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Technical Support Engineer
Posted 5 days ago
Job Viewed
Job Description
Responsibilities:
- Provide first- and second-line technical support to customers via phone, email, and chat.
- Diagnose and resolve hardware, software, and network-related issues for a range of products and services.
- Escalate complex technical problems to appropriate internal teams when necessary.
- Document all support requests, resolutions, and customer interactions in a ticketing system.
- Develop and maintain technical knowledge base articles and FAQs.
- Assist in the testing and deployment of new software and hardware releases.
- Proactively identify potential issues and recommend solutions to prevent future problems.
- Provide training and guidance to end-users on product usage and best practices.
- Collaborate with development and product teams to provide feedback on product improvements.
- Contribute to a positive and efficient customer support experience.
- Proven experience in a technical support role, preferably within a customer-facing environment.
- Strong understanding of operating systems (Windows, macOS), common software applications, and basic networking concepts.
- Excellent troubleshooting and problem-solving skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- Proficiency with helpdesk and ticketing software (e.g., Zendesk, ServiceNow).
- Ability to work independently and manage multiple priorities effectively in a remote setting.
- A relevant IT certification (e.g., CompTIA A+, Network+) is a plus.
- Experience supporting SaaS products or cloud-based services is desirable.
- A proactive attitude and a strong commitment to customer satisfaction.
- Ability to work flexible hours if required to cover different time zones or urgent support needs.
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Technical Support Specialist
Posted 18 days ago
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Job Description
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Support Worker
Posted 2 days ago
Job Viewed
Job Description
Thera Scotland has an exciting opportunity available for a Support Worker to join our team based in Stepps, North Lanarkshire . You will join us on a permanent basis , with full-time and part-time hours available . In return, you will receive a competitive salary of £12.60 per hour.
Additional Information:
- A full UK manual driving licence is essential for this role.
- Previous experience in moving and handling is highly desirable.
- The main work location for this role is Stepps, however there may be an occasional expectation to work in other supports in the local area.
About the Support Worker role:
Are you a patient and caring individual looking a new career in Social Care, with a regular monthly salary? Maybe you have worked as a Care Assistant before and are looking for a change or perhaps you have always wanted to make a difference in people lives. We are extremely proud of the work we do and are currently seeking new talent. We invite you to join our team.
As a support worker with Thera, you will be part of an inclusive team supporting adults with a learning disability. Using a person-centred approach, you will help create innovative ways to support an individual achieve their own personal goals. The ways of supporting will change with everyone you work with because everyone has different ambitions.
Supporting people in their daily lives is varied and any day could include helping someone develop new skills, providing personal and emotional support, helping people plan and manage their own home, support with leisure, interests, and travel. You could be supporting people in their own home or out and about in their community.
- Thera is unique we are led by people with a learning disability.
- Our vision is to promote that people with a learning disability can be leaders in society.
- Using a person-centred approach , you will empower people with a learning disability to live the lives they choose.
Who are we looking for?
- No previous experience or qualifications required, full training will be provided
- Compassionate, Caring and Confident
- Excellent communication and interpersonal skills
- Self-starter, with a high level of motivation
- Excellent written and verbal communication skills. Confident, articulate, and professional
- Keenness to learn in a fast-paced environment and creatively solve problems
- Desire to embrace our values and vision and have fun!
What are the Benefits?
- Annualised Hours, guaranteed monthly salary for full and part-time roles regardless of shift patterns, plus overtime opportunities
- Flexible working hours for work life balance
- Immediate interview and quick start date (subject to pre-employment checks)
- 28 days Annual Leave including bank Holidays (pro Rata)
- Employee support line to support you and your family
- Free nationally accredited training, and the opportunity to earn a qualification and progress your career
- Contributory Pension Scheme
- Free PVG check
- Refer a friend and earn up to £300
- Cycle to Work Scheme
- Well-being initiatives
- Access to Thousands of Retail Discounts including discounted Health Cash Plan
- An Employee Council that represents the views of staff about matters relating to work
If you have a passion for making a difference to people’s lives, consider a career with Thera Group .
We reserve the right to close this advert before the closing deadline if we interview and offer the right candidate.
We are an equal opportunities employer.
This role is exempt from the Rehabilitation of Offenders act 1974. For the purpose of this act, you must declare any convictions or cautions that you have received, including these that would otherwise be spent. This role is subject to a relevant PVG check should you be offered the position.
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Support Worker
Posted 2 days ago
Job Viewed
Job Description
Thera North has an exciting opportunity available for a Support Worker to join our team based in West Lothian . You will be providing support in the community and join us on a permanent basis , with full-time and part-time hours available . In return, you will receive a competitive salary of £12.60 per hour.
Additional Information:
- Full UK driving licence is preferred but not essential.
- Some of our supports require sleepover shifts.
- Some of our positions require access to Deans and you must be able to support 09:30-16:00 & 16:00-22:30 plus weekends. For this role we will also consider backshift and weekends only.
About the Support Worker role:
Are you a patient and caring individual looking a new career in Social Care, with a regular monthly salary? Maybe you have worked as a Care Assistant before and are looking for a change or perhaps you have always wanted to make a difference in people lives.
We are extremely proud of the work we do and are currently seeking new talent. We invite you to join our team.
As a support worker with Thera (Scotland), you will be part of an inclusive team supporting adults with a learning disability. Using a person-centred approach, you will help create innovative ways to support an individual achieve their own personal goals. The ways of supporting will change with everyone you work with because everyone has different ambitions.
Supporting people in their daily lives is varied and any day could include helping someone develop new skills, providing personal and emotional support, helping people plan and manage their own home, support with leisure, interests, and travel. You could be supporting people in their own home or out and about in their community.
About us:
- Thera is unique we are led by people with a learning disability.
- Our vision is to promote that people with a learning disability can be leaders in society.
- Using a person-centred approach , you will empower people with a learning disability to live the lives they choose.
Who are we looking for?
- No previous experience or qualifications required, full training will be provided
- Compassionate, Caring and Confident
- Excellent communication and interpersonal skills
- Self-starter, with a high level of motivation
- Excellent written and verbal communication skills. Confident, articulate, and professional
- Keenness to learn in a fast-paced environment and creatively solve problems
- Desire to embrace our values and vision and have fun!
What are the Benefits?
- Annualised Hours, guaranteed monthly salary for full and part-time roles regardless of shift patterns, plus overtime opportunities
- Flexible working hours for work life balance
- Immediate interview and quick start date (subject to pre-employment checks)
- 28 days Annual Leave including bank Holidays (pro Rata)
- Employee support line to support you and your family
- Free nationally accredited training, and the opportunity to earn a qualification and progress your career
- Contributory Pension Scheme
- Free PVG check
- Refer a friend and earn up to £300
- Cycle to Work Scheme
- Well-being initiatives
- Access to Thousands of Retail Discounts including discounted Health Cash Plan
- An Employee Council that represents the views of staff about matters relating to work
If you have a passion for making a difference to people’s lives, consider a career with Thera Group .
We reserve the right to close this advert before the closing deadline if we interview and offer the right candidate.
We are an equal opportunities employer. *Our Male/Female only roles qualify under Paragraph 1, Schedule 9 of the Equality Act
This role is exempt from the Rehabilitation of Offenders act 1974. For the purpose of this act, you must declare any convictions or cautions that you have received, including these that would otherwise be spent. This role is subject to a relevant PVG check should you be offered the position.
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Support Practitioner
Posted today
Job Viewed
Job Description
- Ref: JAG/OM
- Area: East Renfrewshire
- Pay: £12.60 per hour
- Closing Date: 10th October 2025
- Interview Date: TBC
Oscar is in his 40's and lives in his own home in East Renfrewshire. He is a man with varied interests and has several gaming consoles which he puts to good use. If you are a fan of ComiCon, you would certainly be in the running to join Oscar and his team. A love of quizzes is another must. Oscar' has a diverse taste in music and enjoys going to live Gigs.
Oscar is looking for an experienced Support Practitioner to join his team.
Are you an experienced social care practitioner who can deliver true person-centred support?
Are you dynamic and creative?
Do you feel you are good at motivating others?
An understanding and/or experience of autism spectrum disorder (ASD)
Experience and or a real interest in Mental Health matters .
Excellent communication, written and IT skills.
Ability to work and build relationships with multi-disciplinary colleagues and families.
If you answered Yes, then you may be just what we are looking for Call Jessica on for more information or apply online today.
Oscar his own car so it is a requirement that candidates have a current full driving license and able to drive a Motability vehicle.
The successful candidates must also register with the SSSC in Care at Home and Housing Support Services on taking up the post. You will also need to become a member of the Protection of Vulnerable Groups Scheme (PVG).
Job ApplicationIf you would like to apply for this job, please simply select the "Apply Now" button .
If you have difficulty completing the application form, please contact us on:
or
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About the latest It support staff Jobs in Hamilton !
Travel Support
Posted 7 days ago
Job Viewed
Job Description
We are seeking a remote Travel Support representative to help customers with their travel reservations and questions. You’ll assist with bookings, confirm details, and provide helpful guidance to improve each client’s travel experience.
Responsibilities:
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Assist customers with booking flights, hotels, and transportation.
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Provide clear and friendly support through phone, email, or chat.
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Answer basic travel questions and guide customers to the right options.
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Update reservations and confirm details for accuracy.
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Support the team with day-to-day travel service tasks.
Qualifications:
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Strong communication and customer service skills.
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Comfortable using computers and online booking systems.
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Ability to stay organized and pay attention to detail.
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Friendly, helpful, and patient with customers.
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Previous experience in customer service or hospitality is a plus, but not required.
Job Type: Remote — Full-time or Part-time
Benefits:
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Flexible schedule opportunities
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Work from home
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Training and growth potential
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Supportive team environment
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Booking Support
Posted 14 days ago
Job Viewed
Job Description
We are seeking a remote Booking Support representative to assist customers with travel reservations and changes. You’ll help with booking details, answer customer questions, and provide clear support from your home office.
Responsibilities:
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Assist customers with booking flights, hotels, and transportation.
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Provide clear and friendly support through phone, email, or chat.
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Answer basic travel questions and guide customers to the right options.
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Update reservations and confirm details for accuracy.
-
Support the team with day-to-day travel service tasks.
Qualifications:
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Strong communication and customer service skills.
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Comfortable using computers and online booking systems.
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Ability to stay organized and pay attention to detail.
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Friendly, helpful, and patient with customers.
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Previous experience in customer service or hospitality is a plus, but not required.
Job Type: Remote — Full-time or Part-time
Benefits:
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Flexible schedule opportunities
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Work from home
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Training and growth potential
-
Supportive team environment
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IT Technical Support Engineer
Posted 1 day ago
Job Viewed
Job Description
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
This role is a great opportunity for an IT Technical Support Engineer to join an established and expanding team within a technologically diverse environment. Based primarily in Glasgow, Scotland, you will contribute to the operational support of one of NTT Data's key client's infrastructure through installation, configuration, problem identification, troubleshooting and issue resolution.
The role encompasses multiple technology domains with a primary focus on networking, security and web services in a hybrid cloud environment
**What you'll be doing:**
**Key Responsibilities**
**Technology Administration and Operations**
+ Timely and accurate service delivery in response to queries, incidents, events, issues, and requests for change.
+ Infrastructure monitoring and proactive issue identification and resolution.
+ Resolution and recovery of incidents in line with the relevant processes and service level agreements.
+ Configuration activities in compliance with technical specifications and security/compliance policies.
+ On-call provision through rota service to maintain 24x7 business operations
**Software Management**
+ Reactive and proactive maintenance of environments, updating patches and versions.
+ Audit support and capacity planning.
+ Security vulnerability analysis and associated risk mitigation.
**Project Support**
+ General support of project activities and execution of project tasks associated with infrastructure changes, modernisation and expansion.
+ Contribute to technical documentation encompassing design, build standards and methods/procedures.
+ Environment automation to optimise deployment and configuration activities.
**What experience you'll bring:**
**Skills and Experience**
Proven track record and hands on experience in supporting infrastructures across a range of technologies, including many of the following:
+ Cisco (LAN/WAN/WLAN/Telephony)
+ Fortinet (WAN / SDWAN)
+ Checkpoint & Palo Alto firewalls
+ Bluecoat and Zscaler proxy services
+ Infoblox (DHCP & DNS)
+ Citrix NetScaler
+ Apache Web Servers
Good understanding of IP services and routing protocols, inclusive of: OSPF, BGP, EIGRP,
Experience of:
+ Supporting Apache Web Servers for Intranet and Internet-facing services.
+ Centralised management platforms such as: Catalyst Center, FortiManager, Panorama.
+ Scripting with PowerShell, Terraform, Ansible or similar/equivalent.
+ ITSM platform(s) for support ticket handling.
**Competencies and Attributes**
+ Ability to communicate well and to capture all pertinent details when required.
+ Ability to explain procedures and technical details to both technical and non-technical audiences in a concise and clear manner.
+ Excellent interpersonal, written and verbal communication skills.
+ Passion for achieving or exceeding expectations.
+ Ability to work well in a pressurized environment
+ Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.
+ Motivated to stay up to date with latest relevant IT technology, trends and best practices.
+ Appetite and ability to learn quickly.
+ Qualifications and Certifications
+ Relevant IT technical accreditations, such as: Cisco CCNA (or above), Fortinet FCA (or above), Check Point CCSA (or above)
+ Currently hold, or willing to complete BS7858 clearance check
+ Valid UK Driving Licence, as ability to travel is essential
**Additional Information**
Location: The role is based in Glasgow, Scotland, but hybrid working is expected. There will be a requirement to work on-site in various locations and travel is therefore expected.
The role is inclusive of a company vehicle or vehicle allowance.
**Who we are:**
We're a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.
Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women's Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.
For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together at NTT DATA UK | NTT DATA ( we'll offer you:**
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.
You can find more information about NTT DATA UK & Ireland here: are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.
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