51 IT Support Technician jobs in Cambridgeshire

Our client is seeking a highly skilled and experienced Senior Field Installation Technician to take on a crucial remote support leadership role. In this fully remote position, you will be the primary point of contact for troubleshooting and guiding field technicians through complex installations and maintenance procedures across the UK. Your expertise will be vital in diagnosing issues, providing step-by-step technical guidance, and ensuring that installations meet stringent quality and safety standards. You will leverage video conferencing, remote monitoring tools, and detailed technical documentation to assist teams on-site. Responsibilities include maintaining a knowledge base of common issues and solutions, developing best practice guides for installation and repair, and liaising with engineering and product teams to feedback on product performance and potential improvements. The ideal candidate will have extensive hands-on experience in installation and maintenance, preferably within a specialized technical field (e.g., industrial machinery, complex IT infrastructure, or specialized scientific equipment). Strong diagnostic abilities, excellent communication skills, and the capacity to remain calm and effective under pressure are essential. You will also be involved in training junior technicians remotely and may contribute to developing training materials. This role demands a proactive approach to problem-solving and a commitment to ensuring client satisfaction through efficient and effective remote support. This unique opportunity allows you to utilize your extensive field experience in a supportive, home-based role. The base location for this position is Cambridge, Cambridgeshire, UK , however, the role is entirely remote.

The Company and the Role

Our client is seeking a Technical Support Engineer to join their expanding Service and Automation team. This is a newly created position designed for an experienced engineer with a strong background in special-purpose or automated machinery, who also enjoys problem-solving and supporting customers.

The role would be ideal for a Commissioning or Service Engineer looking to move into a more office-based, customer-focused environment, or for someone currently in a technical support or supervisory role who wants to continue using their hands-on expertise without direct team management responsibilities.

As the key point of contact for customers, you’ll be responsible for diagnosing and resolving technical issues remotely, maintaining high levels of service, and developing technical documentation, training materials, and knowledge resources to support both internal teams and external clients.

Responsibilities

• Act as the first line of technical support for customers experiencing equipment issues
• Provide remote assistance for mechanical, electrical, and control system faults.
• Carry out initial fault diagnosis using remote PLC connections and other diagnostic tools.
• Recommend corrective actions for faults and breakdowns on bespoke automated machinery.
• Manage customer communications through various channels, including phone, email, and service portals.
• Handle cases from start to finish, ensuring timely resolution and customer satisfaction.
• Support field service engineers with troubleshooting and technical advice when required.
• Maintain customer relationships throughout installation, maintenance, and repair activities.
• Create and update service manuals, technical documents, and support materials.
• Log and track all technical cases within the company’s CRM or ticketing system.
• Identify and report recurring issues to the engineering team for future design improvements.
• Contribute to and manage a technical knowledge base or wiki to streamline future support efforts.

Experience and Skills

Qualification in Mechanical or Electrical Engineering (HNC, HND, or equivalent).

Proven background working with automated machinery or complex mechanical/electrical systems.

Strong analytical and problem-solving skills with a practical, hands-on mindset.

Confident in reading and interpreting technical drawings and electrical schematics.

Familiar with ERP and CRM systems.

Excellent written and verbal communication skills, with the ability to create clear, structured technical documentation.

Desirable

Previous experience in a technical support or service engineering position.

Background in automation, robotics, packaging, or bespoke manufacturing machinery.

Working knowledge of PLCs, HMIs, and control systems.

Experience delivering technical training or customer demonstration

Salary

Salary will be discussed with your consultant during your call.

We operate and advertise as an Employment Agency for permanent positions and as an Employment Business for contract/temporary roles.

**AVEVA is creating software trusted by over 90% of leading industrial companies.**
**Position** : Technical Support Engineering Graduate- UK
**Employment type:** Full-time regular
**Work Type** : Hybrid (3 days min a week in office)
**Locations:**
+ Cambridge, UK
If you are looking to launch or grow your career in the areas of industry, technology and client-facing work, look no further than the Technical Support Engineering role at AVEVA.
As a member of the Technical Support Team, our mission is to serve our customers with best in class quality and speed to achieve their business outcomes while developing internal talent for the future of AVEVA. In this role you have the opportunity to make a significant impact for our broad customer base, including Fortune 100 companies, each and every day, while simultaneously building upon your existing skill-sets. The role will allow you to develop a variety of skills that will contribute to your entire career while working with a team of talented people who help our dynamic range of customers.
**As a Technical Support Engineer, you will:**
+ Complete our New Hire Orientation and a thorough training program where you learn about our products, customers and company culture via classroom training, customer interactions, visiting operating facilities, shadowing and hands on experience helping customers get value from their software systems.
+ Enable our customers' success to manage their operations by supporting them remotely through phone, email, web channels or on-site to best serve their environment while performing a variety of complex technical challenges.
+ Teach our customers how to use our software as an instructor for public classes, or assist in the development of your peers by getting involved as an internal instructor or job trainer
+ Develop your business acumen by communicating frequently with our customers to understand how they utilize our software to solve their business challenges, and by collaborating with different AVEVA departments to deliver and improve our customers' experience with our company and products.
+ Grow your technical skill-set by developing a solid foundation in the AVEVA software portfolio, related software and industry technologies.
**We're looking for:**
+ Self-motivated individuals with a customer mindset and desire to help people
+ Enthusiasm for technical problem solving, with attention to detail and strong communication skills
+ Ability to learn and research in a dynamic and engaging environment
+ Additional language skills a plus, specifically Spanish, Portuguese or French.
+ Bachelor's Degree or higher
+ Engineering, Math, Computer Science, Natural Sciences or related field
+ 0-2 Years Experience
**About AVEVA** :
AVEVA's comprehensive portfolio enables more than 20,000 industrial enterprises to engineer smarter, operate better and drive sustainable efficiency. The company is headquartered in Cambridge, UK, with over 6,500 employees and 90 offices in over 40 countries. AVEVA is a global leader in industrial software, driving digital transformation and sustainability. By connecting the power of information and artificial intelligence with human insight, AVEVA enables teams to use their data to unlock new value. We call this Performance Intelligence (PI).
The AVEVA PI Data Infrastructure is the leading operations data management platform in essential sectors, such as power generation and utilities, water, oil and gas, mining, metals, manufacturing, pharmaceutical, facilities, transportation, food and beverage, and more. Every day, industrial professionals in 146 countries rely on the AVEVA PI Data Infrastructure to improve operational performance, protect health and safety, keep the lights on, and make the world run more smoothly.
AVEVA is an equal opportunity employer and is an affirmative action employer. Adhering to our tenets, we are pathfinders, we are honest, and we respect people: our customers, partners, and especially our employees. We are committed to an inclusive workplace and accept applications without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression or gender characteristic, national origin, religion, marital status, medical condition, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. If you have a disability or special need that requires accommodation, please let us know.
**UK Benefits include:**
Flexible benefits fund, emergency leave days, adoption leave, 28 days annual leave (plus bank holidays), pension, life cover, private medical insurance, parental leave, education assistance program.
It's possible we're hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.
Find out more: aveva.com/en/about/careers/benefits/
**Hybrid working**
By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote.
**Hiring process**
Interested? Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process.
Find out more: aveva.com/en/about/careers/hiring-process
**About AVEVA**
AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals, and minerals - safely, efficiently, and more sustainably.
We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: sustainability-report.aveva.com/
Find out more: aveva.com/en/about/careers/
AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria.
AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
Empowering you with pioneering tech
AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably.
We're the first software business in the world to have our sustainability targets validated by the SBTi, and we've been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We've also recently been named as one of the world's most innovative companies.
If you're a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers ( .
For more information about our privacy policy and how to manage cookies, visit our Privacy Policy ( .

Our client is seeking a skilled and customer-focused Technical Support Specialist to join their IT department in Cambridge, Cambridgeshire, UK . This is an on-site position, offering direct interaction with end-users and IT infrastructure. You will be the primary point of contact for technical issues, providing timely and effective solutions to hardware, software, and network problems. The role requires a strong technical aptitude, excellent problem-solving abilities, and exceptional customer service skills. You will be responsible for diagnosing, troubleshooting, and resolving a wide range of technical challenges, ensuring minimal disruption to business operations.

Core Responsibilities:

• Provide first and second-line technical support to end-users via phone, email, and in-person.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Diagnose and resolve technical issues related to operating systems (Windows, macOS), applications, and network connectivity.
• Manage user accounts, permissions, and access rights.
• Escalate complex issues to senior IT staff or external vendors when necessary.
• Maintain accurate and detailed records of support incidents and resolutions in the ticketing system.
• Assist with the onboarding and setup of new employee IT equipment.
• Contribute to the development of IT support documentation and knowledge base articles.
• Participate in IT projects and system upgrades as required.
• Proactively identify opportunities for system improvements and efficiency gains.

Essential Qualifications:

• Proven experience in an IT support or helpdesk role.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP).
• Experience with common office productivity software (e.g., Microsoft Office Suite, Google Workspace).
• Excellent troubleshooting and problem-solving skills.
• Outstanding customer service and communication skills.
• Ability to work independently and as part of a team.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are desirable.
• Experience with IT ticketing systems (e.g., ServiceNow, Jira Service Management).

This is an excellent opportunity for a motivated IT professional to advance their career within a supportive and innovative environment. The role demands a proactive approach to problem-solving and a commitment to delivering outstanding user support. If you thrive in a technical environment and possess a genuine desire to help others resolve their IT challenges, we encourage you to apply. The successful candidate will be an integral part of the IT team, ensuring the smooth and efficient operation of all technology services.

Our client is seeking a dedicated and knowledgeable Technical Support Specialist to join their team in **Cambridge, Cambridgeshire, UK**. This role is crucial for providing exceptional technical assistance to customers, ensuring a high level of satisfaction and efficient resolution of issues. You will be the first point of contact for customers experiencing technical difficulties with our client's products or services. Responsibilities include troubleshooting hardware and software problems, providing clear and concise guidance, escalating complex issues to senior support staff or development teams when necessary, and documenting all support interactions accurately. The ideal candidate will possess strong analytical and problem-solving skills, with the ability to diagnose and resolve technical issues in a timely manner. Excellent communication skills, both written and verbal, are essential, along with a patient and customer-focused approach. You should have a solid understanding of common operating systems, network protocols, and troubleshooting techniques. Experience with ticketing systems and remote support tools is highly desirable. A background in IT support, helpdesk operations, or a related technical field is required. A relevant IT certification (e.g., CompTIA A+, Network+) would be an advantage. This is an excellent opportunity for an individual passionate about technology and customer service to develop their career within a dynamic and supportive environment. You will be an integral part of the team, contributing to the smooth operation of our client's technical infrastructure and customer support services.

A fast-growing technology company renowned for its innovative software solutions is looking for a dedicated Technical Support Engineer to join its customer service team in **Cambridge, Cambridgeshire, UK**. This role is crucial for ensuring client satisfaction by providing exceptional technical assistance and troubleshooting for their cutting-edge products.

Responsibilities:

• Respond to customer technical inquiries via phone, email, and ticketing systems in a timely and professional manner.
• Diagnose and resolve complex technical issues related to the company's software products.
• Provide clear and concise instructions to customers on product usage and troubleshooting steps.
• Escalate unresolved issues to senior support staff or development teams when necessary, ensuring full documentation.
• Maintain accurate records of customer interactions, issues, and resolutions in the CRM system.
• Contribute to the development and maintenance of a comprehensive knowledge base and FAQ documentation.
• Identify recurring technical issues and provide feedback to the product development team for improvement.
• Assist in testing new software releases and providing feedback on usability and functionality.
• Proactively monitor system performance and customer environments for potential issues.
• Foster strong relationships with customers by providing consistently excellent support.

Qualifications:

• Proven experience in technical support or a similar customer-facing IT role.
• Strong understanding of software applications, operating systems (Windows, macOS, Linux), and network fundamentals.
• Excellent problem-solving and analytical skills, with the ability to troubleshoot technical issues systematically.
• Exceptional communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
• Experience with helpdesk ticketing systems (e.g., Zendesk, ServiceNow) and CRM software.
• Ability to work independently and as part of a team in a fast-paced environment.
• A proactive approach to learning new technologies and product updates.
• Familiarity with scripting languages (e.g., Python, Bash) is a plus.
• An associate's or bachelor's degree in Computer Science, IT, or a related field is preferred.

This role offers a competitive salary, opportunities for professional growth, and the chance to be part of a dynamic and supportive team.

Our client is a growing technology company providing innovative software solutions to businesses worldwide. We are seeking a dedicated and technically adept Technical Support Specialist to join our team in **Cambridge, Cambridgeshire, UK**. This role is crucial in ensuring our clients receive prompt, accurate, and effective technical assistance, thereby enhancing their overall experience with our products. You will be the first point of contact for clients encountering technical issues, providing comprehensive support via phone, email, and our ticketing system. Responsibilities include diagnosing and resolving software-related problems, guiding users through troubleshooting steps, escalating complex issues to higher-level support or development teams when necessary, and documenting all support interactions meticulously. The ideal candidate will possess a strong understanding of software applications, operating systems, and common IT infrastructure. Excellent communication skills are paramount, enabling you to translate technical jargon into easily understandable terms for users of varying technical expertise. You must be patient, empathetic, and possess a genuine desire to help others succeed. While this role involves on-site presence for collaboration and team meetings, there is scope for remote work on certain days, offering a balanced work environment. You will also contribute to the knowledge base by creating and updating support documentation, FAQs, and tutorials. This is an excellent opportunity for an IT professional passionate about customer service and technology to grow within a supportive and dynamic organisation.

Responsibilities:

• Provide first-line technical support to clients via phone, email, and ticketing system.
• Diagnose and resolve software and hardware issues.
• Guide users through troubleshooting steps and product usage.
• Escalate complex technical problems to appropriate teams.
• Document all support interactions, resolutions, and client feedback accurately.
• Create and maintain technical documentation, knowledge base articles, and user guides.
• Monitor system performance and identify potential issues.
• Assist with user account management and system configurations.
• Collaborate with development and QA teams to report bugs and suggest product improvements.
• Ensure timely and effective resolution of support requests, meeting service level agreements (SLAs).
• Stay up-to-date with product updates and industry best practices.
• Contribute to a positive and supportive team environment.

Qualifications:

• Proven experience in a technical support or helpdesk role.
• Strong understanding of common software applications and operating systems (Windows, macOS).
• Excellent troubleshooting and problem-solving skills.
• Exceptional communication, interpersonal, and active listening skills.
• Ability to explain technical concepts clearly to non-technical users.
• Experience with ticketing systems (e.g., Zendesk, Jira Service Desk).
• Familiarity with ITIL best practices is a plus.
• A strong customer-centric approach and a commitment to service excellence.
• Ability to work effectively both independently and as part of a hybrid team.
• Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified) are advantageous.

Job Description

The Company and the Role

Our client is seeking a Technical Support Engineer to join their expanding Service and Automation team. This is a newly created position designed for an experienced engineer with a strong background in special-purpose or automated machinery, who also enjoys problem-solving and supporting customers.

The role would be ideal for a Commissioning or Service Engineer looking to move into a more office-based, customer-focused environment, or for someone currently in a technical support or supervisory role who wants to continue using their hands-on expertise without direct team management responsibilities.

As the key point of contact for customers, you’ll be responsible for diagnosing and resolving technical issues remotely, maintaining high levels of service, and developing technical documentation, training materials, and knowledge resources to support both internal teams and external clients.

Responsibilities

• Act as the first line of technical support for customers experiencing equipment issues
• Provide remote assistance for mechanical, electrical, and control system faults.
• Carry out initial fault diagnosis using remote PLC connections and other diagnostic tools.
• Recommend corrective actions for faults and breakdowns on bespoke automated machinery.
• Manage customer communications through various channels, including phone, email, and service portals.
• Handle cases from start to finish, ensuring timely resolution and customer satisfaction.
• Support field service engineers with troubleshooting and technical advice when required.
• Maintain customer relationships throughout installation, maintenance, and repair activities.
• Create and update service manuals, technical documents, and support materials.
• Log and track all technical cases within the company’s CRM or ticketing system.
• Identify and report recurring issues to the engineering team for future design improvements.
• Contribute to and manage a technical knowledge base or wiki to streamline future support efforts.

Experience and Skills

Qualification in Mechanical or Electrical Engineering (HNC, HND, or equivalent).

Proven background working with automated machinery or complex mechanical/electrical systems.

Strong analytical and problem-solving skills with a practical, hands-on mindset.

Confident in reading and interpreting technical drawings and electrical schematics.

Familiar with ERP and CRM systems.

Excellent written and verbal communication skills, with the ability to create clear, structured technical documentation.

Desirable

Previous experience in a technical support or service engineering position.

Background in automation, robotics, packaging, or bespoke manufacturing machinery.

Working knowledge of PLCs, HMIs, and control systems.

Experience delivering technical training or customer demonstration

Salary

Salary will be discussed with your consultant during your call.

We operate and advertise as an Employment Agency for permanent positions and as an Employment Business for contract/temporary roles.

Our client, a leading provider of enterprise software solutions, is seeking a highly motivated and experienced Senior Technical Support Engineer to join their remote support team. This fully remote position offers the opportunity to provide expert technical assistance to a global customer base. You will be responsible for diagnosing and resolving complex technical issues, troubleshooting software and hardware problems, and providing timely and effective solutions. Your role will involve interacting directly with customers via phone, email, and remote access tools, guiding them through troubleshooting processes and ensuring customer satisfaction. A deep understanding of IT systems, networking, and software applications is essential. You will also be expected to contribute to the knowledge base, create documentation, and escalate complex issues to engineering teams when necessary. The ideal candidate will possess excellent analytical and problem-solving skills, strong communication abilities, and a customer-centric approach. Proven experience in a technical support role, preferably in an enterprise software environment, is required. Familiarity with ITIL best practices and ticketing systems is highly desirable. You will be adept at managing multiple support tickets simultaneously and working efficiently in a fast-paced, remote setting. This is a fantastic opportunity to leverage your technical expertise and customer service skills to make a significant impact on client success, working from anywhere within or near Cambridge, Cambridgeshire, UK .