267 IT Support jobs in Basingstoke

PE Global is recruiting a Patient Support Specialist for our multinational pharmaceutical client based in Basingstoke. The role is hybrid with 3 days a week onsite. This is an initial 12-month contract , and the rate for this role is £27.78 p/hour PAYE .

Responsibilities:

• Act as the primary liaison between the client and a third-party vendor delivering a digital Patient Support Programme (PSP)
• Lead the implementation and ongoing management of a fully compliant patient support platform in the weight management therapy area
• Coordinate internal cross-functional teams including medical, compliance, IT, marketing, and patient access to ensure programme readiness
• Oversee all content certification using Veeva Vault PromoMats , including reviewer assignment, referencing, and lifecycle management
• Maintain audit trails, claims matrices, and documentation to ensure programme compliance and inspection readiness
• Ensure adherence to ABPI Code of Practice, MHRA, GDPR, NHS, and pharmacovigilance regulations
• Prepare and deliver field team resources including training materials, FAQs, playbooks, and launch briefings
• Track patient engagement, service KPIs, and feedback to drive programme optimisation and continuous improvement
• Manage programme budget, vendor performance, and ensure alignment with strategic objectives

Requirements:

• Bachelor’s degree or equivalent professional experience in a relevant field
• Minimum 2 years’ experience in the pharmaceutical, healthcare, or patient support programme sectors
• In-depth knowledge of the ABPI Code of Practice , with a strong preference for experience working on:
• Patient support programmes
• Collaborative or joint working
• Package deals, donations, and sponsorships
• Comprehensive understanding of content certification standards and processes
• Proficiency in Veeva Vault PromoMats (or similar compliance and asset management systems)
• Strong project management and stakeholder engagement skills, with the ability to lead cross-functional initiatives
• Experience working within UK healthcare or NHS patient pathways (especially in cardiometabolic or weight management areas) is a plus
• Analytical mindset with the ability to translate insights into improvements

Please note PE Global cannot assist with any visa sponsorship. Candidates will need the full right to live and work within the UK for at least the next 12 months.

Role Description
? Support Worker Make Every Day Matter! ?
Location: Basingstoke, Hampshire
Hours: 37.5 hours per week, permanent, full-time
Salary: £27,027 per year plus benefits
Driving Licence: Manual UK licence required with own vehicle
Visa Sponsorships: Not available

? Whats In It For You?

• ?Paid training & career development grow with us
• ?Supportive team vibes weve got your back
• ?Wagestream access.

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PE Global is recruiting a Patient Support Specialist for our multinational pharmaceutical client based in Basingstoke. The role is hybrid with 3 days a week onsite. This is an initial 12-month contract , and the rate for this role is £27.78 p/hour PAYE .

Responsibilities:

• Act as the primary liaison between the client and a third-party vendor delivering a digital Patient Support Programme (PSP)
• Lead the implementation and ongoing management of a fully compliant patient support platform in the weight management therapy area
• Coordinate internal cross-functional teams including medical, compliance, IT, marketing, and patient access to ensure programme readiness
• Oversee all content certification using Veeva Vault PromoMats , including reviewer assignment, referencing, and lifecycle management
• Maintain audit trails, claims matrices, and documentation to ensure programme compliance and inspection readiness
• Ensure adherence to ABPI Code of Practice, MHRA, GDPR, NHS, and pharmacovigilance regulations
• Prepare and deliver field team resources including training materials, FAQs, playbooks, and launch briefings
• Track patient engagement, service KPIs, and feedback to drive programme optimisation and continuous improvement
• Manage programme budget, vendor performance, and ensure alignment with strategic objectives

Requirements:

• Bachelor’s degree or equivalent professional experience in a relevant field
• Minimum 2 years’ experience in the pharmaceutical, healthcare, or patient support programme sectors
• In-depth knowledge of the ABPI Code of Practice , with a strong preference for experience working on:
• Patient support programmes
• Collaborative or joint working
• Package deals, donations, and sponsorships
• Comprehensive understanding of content certification standards and processes
• Proficiency in Veeva Vault PromoMats (or similar compliance and asset management systems)
• Strong project management and stakeholder engagement skills, with the ability to lead cross-functional initiatives
• Experience working within UK healthcare or NHS patient pathways (especially in cardiometabolic or weight management areas) is a plus
• Analytical mindset with the ability to translate insights into improvements

Please note PE Global cannot assist with any visa sponsorship. Candidates will need the full right to live and work within the UK for at least the next 12 months.

Please note you must drive and have a car to be considered for this role.

Are you looking for a part time role for 2 nights a week?

Would you love a rewarding role, supporting children with complex health needs in their family homes overnight?

Come and join one of the UK's largest providers of complex care.

Within the Care in the Home division, we support children and young people with complex health needs to live at home with their families.

We'd like you to join us as a Children's Support Worker at our young clients homes in Winchester and Hook.

When you'll be working:

• 2 nights a week
• 1 night in Winchester (8pm-8am) and 1 night in Hook (10pm-7am)
  
• Plus ability to pick up extra shifts to cover other team members holiday
  

What you'll be doing:

This role is to support children with complex health needs in their family homes overnight.

You will be required to stay awake overnight to monitor the child.

Full training, shadow shifts and ongoing support will be provided.

What you'll have:

• Driver with a car to get to clients homes
  
• Passion for working with young people
• Kind and caring nature
• Flexibility & reliability
• Good communication skills

What to look forward to:

• up to £13.50 per hour (depending on experience)
• Full specialist training, shadow shifts, and ongoing support from the Clinical Care Manager provided
• Accrued holiday pay
• Regular consistent work with rolling rotas
• Flexible zero hours contract
• Join the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities
• A Nest Personal Pension account
• We recognise outstanding Active Behaviours via the Active Awards programme
• Refer a Friend Scheme and earn yourself up to £1,500 by recommending someone you know
• and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group

Active Care Group are an equal opportunities employer however for genuine occupational requirements we require female support workers for these clients.

About us

N2O is an award-winning creative brand experience agency and part of GLOBE GROUPE, the leading European shopper house dedicated to brand marketing. Trusted by some of the world’s most successful brands, N2O specialises in crafting insight-driven, relevant, engaging, and measurable campaigns that deliver results at home, in-store, out-of-home, and online. Our headquarters is in Maidenhead, with additional sites in Welwyn Garden City, Hook, and Bedford.

The role

Due to our continuing growth, we are on the lookout for a Desktop Support Technician to join our Helpdesk team. The Helpdesk team are responsible for the support and maintenance of both software/hardware and all peripherals at our head office and across a number of remote sites. Your main responsibilities will be dealing with day to day queries via Freshservice, phone and email as well as face to face, supporting all Microsoft technologies; trouble-shooting challenging issues, you will be able to devise innovative solutions providing second line support to internal users.

Essential accountabilities:

• Install and configure IT equipment and various technologies
• Resolve incidents and upgrade different types of software and hardware
• Take ownership of issues by carrying out problem analysis to implement solutions with the aim of restoring service to the customer quickly, escalating where necessary
• Provide support for all Office 365 products
• Responsible for Second line support duties both remotely and face to face, providing support for incident diagnosis and fault resolution
• Accurately record, update and document requests using Freshservice
• Offer remote support to satellite offices in Bedford, Nottingham, Colnbrook and Welwyn
• Resolve incidents with printers, copiers, scanners and mobile devices including IOS, Windows and Android phones
• Maintain a first class level of customer service ensuring that all customers are treated efficiently
• Resolve incidents with MacOS devices
• Follow the well documented Helpdesk best practice to a very high standard
• Train and induct new starters into the business on various IT Technologies

Requirements

• Educated to A level or equivalent preferably including a computing qualification
• Excellent communication and inter personal skills with the ability to prioritise, multi-task and adapt to changes quickly
• Be able to problem solve varied client queries, providing users with problem solving advice and guidance on common desktop applications
• A thorough knowledge of Microsoft Windows 11 operating system and Windows Troubleshooting
• Good knowledge of MacOS system
• Have an excellent team working ethos
• Keyboard skills to ensure quick and accurate data entry
• Self-motivated with the ability to work in a fast moving environment
• Able to work flexibly and provide necessary cover where needed as part of a shift system

Benefits

• Up to £30,000 gross annual salary
• 23 days annual leave plus bank holidays increasing each completed year to 30
• Flex buy/ sell holiday scheme
• Life Assurance
• Employee Assistance and Wellbeing Programmes
• Digital 24/7 GP Service available from Day 1
• Free private medical and dental healthcare after 2 years of service.
• Salary Sacrifice pension / cycle to work and car lease schemes
• Season Ticket Loans.
• Retail Discount Scheme
• Our Head Office location has multiple perks including a free onsite gym, free breakfasts, calendar of wellbeing events, free parking, and an onsite cafe.

• Provide expert technical support to clients via phone, email, and chat for a range of software and hardware issues.
• Diagnose, troubleshoot, and resolve complex technical problems in a timely and efficient manner.
• Escalate unresolved issues to appropriate internal teams (e.g., development, systems administration) with detailed information.
• Maintain accurate and comprehensive records of customer interactions, issues, and resolutions in the ticketing system.
• Develop and update technical documentation, knowledge base articles, and FAQs to assist clients and support staff.
• Proactively monitor systems and identify potential issues before they impact clients.
• Assist with the installation, configuration, and maintenance of software and hardware.
• Educate clients on product features and best practices.
• Contribute to the continuous improvement of support processes and tools.
• Collaborate effectively with cross-functional teams to ensure seamless customer experience.
• Participate in training sessions to stay current with product updates and new technologies.
• Provide feedback to product development teams based on customer issues and requests.

• Proven experience as a Technical Support Engineer, Helpdesk Technician, or similar IT support role.
• Strong technical aptitude with in-depth knowledge of operating systems (Windows, macOS, Linux), networking concepts, and common software applications.
• Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Excellent problem-solving and analytical skills.
• Exceptional communication and interpersonal skills, with a customer-centric approach.
• Ability to explain technical concepts clearly to non-technical users.
• Ability to work independently and manage time effectively in a remote environment.
• Relevant certifications (e.g., CompTIA A+, Network+, CCNA) are a plus.
• Experience in troubleshooting cloud-based services is highly desirable.
• A proactive and results-oriented mindset with a commitment to customer satisfaction.

• Lead, train, and motivate a team of technical support specialists to deliver high-quality customer service.
• Manage the day-to-day operations of the helpdesk, ensuring timely and effective resolution of all support tickets.
• Serve as a point of escalation for complex technical issues, providing advanced troubleshooting and support.
• Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
• Monitor support queue performance, identify trends, and implement process improvements to enhance efficiency and customer experience.
• Ensure adherence to service level agreements (SLAs) and key performance indicators (KPIs).
• Collaborate with IT and development teams to identify and resolve recurring technical problems and provide feedback on product improvements.
• Conduct regular performance reviews and provide ongoing coaching and development opportunities for the support team.
• Manage user accounts, permissions, and hardware/software installations as needed.
• Contribute to the development and implementation of new support tools and technologies.
• Gather customer feedback and use it to drive improvements in service delivery.
• Stay up-to-date with the latest technological advancements relevant to customer support.

• Proven experience in a technical support or helpdesk role, with at least 2-3 years in a lead or supervisory capacity.
• Strong understanding of operating systems (Windows, macOS, Linux), networking concepts, and common business software (e.g., Microsoft Office Suite, G Suite).
• Experience with IT ticketing systems (e.g., Zendesk, ServiceNow, Jira Service Management).
• Excellent analytical and problem-solving skills with a methodical approach to troubleshooting.
• Exceptional communication, interpersonal, and customer service skills.
• Ability to effectively manage and mentor a team.
• Proficiency in remote support tools and techniques.
• Relevant IT certifications (e.g., CompTIA A+, Network+, ITIL Foundation) are a strong asset.
• Ability to work under pressure and manage multiple priorities effectively.
• A customer-centric mindset with a passion for resolving issues and ensuring client satisfaction.

Support Analyst

Hybrid

Overall Role Objectives

Reporting to the Support Lead you will be a key member of our support team, this role will be extremely varied and demanding where you will need to hit the ground running and be able to multi-task in a fast-paced environment. You will be assisting technical and non-technical users in resolving issues reported via email, telephone, face to face or via Service Desk tickets. You will be highly motivated, proactive and have a “can-do” attitude towards delivering excellent service to our user community. You will need excellent spoken and written communication skills as you will be liaising with all areas of the business and at all levels.

Key Behaviours

• Excellent Customer Service Skills – A high level of customer service skills working within a high pressure IT environment, delighting our users with a friendly, quick and helpful response
• Excellent Communication - ensure issues addressed and business users updated with progress on their issues at every step of the way
• Team player - be able to work within your team, the wider IT team and the business units.
• Communicate well on your tasks/progress and understand the wider contest in which you work.
• Flexible - We operate a rota for Out-of-Hours support, supporting critical issues affecting our sites so you will need to be open to flexible working hour.

Tasks/Responsibilities

Operational

• Day-to-day management of new and existing tickets assigned to you ensuring SLA’s are met and KPI requirements are fulfilled.
• Logging, management and ownership of Incidents and Service Requests via the IT ticketing system providing first time fixes where appropriate
• Interaction with customers at all levels within the business via phone, email, face to face and ticketing system
• Providing customers with regular communication on the progress of their issue/ request from ticket being logged through to resolution
• Liaising with internal IT teams for escalation of issues
• Liaising with third party suppliers for resolution of issues
• Providing Out of Hours Support when assigned on a rota basis
• Project work as and when required

People

• Communicate in a civil and effective manner.
• Act in a responsible and professional manner at all times.
• Respect other team members and assist when required.
• Inform the management team of any training requirements needed to fulfil your role.
• Be an active team player committed to achieving success.

Operational Excellence

• Continually demonstrate professionalism across all areas of the role, as well as interaction with the business and third parties.
• Ensure that appropriate responses are made in a timely fashion to requests / instructions from management, the business or the SRI Group.

Essential Knowledge, Skills & Experience

Skills

You should be familiar with resolving issues via phone/ remote access tools and be familiar with the following:

• Windows 10/11
• Microsoft Dynamics
• Office365
• Microsoft Exchange
• Service Desk tools (ManageEngine is currently used)
• Remote connectivity tools
• Active Directory/ Entra - Access management
• Microsoft O365 Admin Centre - administration / access
• Printer configuration and troubleshooting
• Email troubleshooting
• Network troubleshooting/ Meraki (desirable)
• Telephony systems Mitel/ Avaya or similar (desirable)

Experience/Knowledge

• You will have at least 2 years IT Service Desk experience with a good level of IT knowledge
• You should be a fast learner and be able to pick up knowledge quickly that can be applied to our bespoke applications.
• You should have the ability to work proactively under own initiative or effectively as part of a team with a passion for providing high quality customer service.
• ITIL Foundation v4 (desirable)