515 IT Support jobs in Berkshire

• Provide technical assistance and support for incoming queries and issue requests.
• Respond to customer support requests promptly and professionally.
• Diagnose and resolve technical hardware and software issues.
• Install, modify, and repair computer hardware and software.
• Ask clarifying questions to determine user needs.
• Walk customers through problem-solving processes.
• Identify and escalate potential problems or client satisfaction issues to the proper supervisor.
• Manage and maintain IT support tickets and documentation.
• Contribute to the knowledge base by documenting solutions and common issues.
• Follow standard procedures for the escalation and resolution of issues.

• Proven experience in a technical support role or customer service role with a strong technical aptitude.
• Excellent troubleshooting skills with hardware, software, and operating systems (Windows, macOS).
• Familiarity with networking concepts (TCP/IP, DNS, DHCP).
• Experience with remote desktop applications and help desk ticketing systems.
• Strong written and verbal communication skills.
• Customer-focused attitude with patience and empathy.
• Ability to manage multiple tasks and prioritize effectively.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.
• Ability to work effectively in a hybrid environment in **Oxford** or remotely as needed.

• Provide first-line technical support to clients via email, phone, and chat, addressing a wide range of software-related issues.
• Diagnose, troubleshoot, and resolve complex technical problems, escalating to senior support or development teams when necessary.
• Guide users through step-by-step solutions and educate them on product features and best practices.
• Maintain accurate and detailed records of client interactions, issues, and resolutions in the ticketing system.
• Develop and update knowledge base articles, FAQs, and support documentation to empower users and assist colleagues.
• Proactively identify common user issues and collaborate with the product team to suggest improvements.
• Monitor system performance and alert relevant teams to potential disruptions.
• Contribute to the continuous improvement of support processes and tools.
• Ensure all client interactions are professional, courteous, and timely.
• Gather customer feedback and relay it to the product development team for future enhancements.

• Proven experience in a technical support or customer service role, preferably within the software industry.
• Strong understanding of software applications, operating systems (Windows, macOS), and web technologies.
• Excellent communication, listening, and interpersonal skills.
• Ability to explain technical concepts clearly and concisely to non-technical users.
• Proficiency with helpdesk software and CRM systems.
• Strong analytical and problem-solving abilities with a keen eye for detail.
• A proactive approach to problem-solving and a genuine desire to help customers.
• Ability to work independently and manage multiple priorities effectively.
• Familiarity with cloud-based services and network troubleshooting is advantageous.
• A passion for technology and staying updated with industry advancements.

Technical Support Engineer (Electrical)
Reading, Berkshire
£32,000 - £38,000 + Training + Progression + Excellent Company Benefits

Excellent opportunity for someone from an electrical background who is looking for a technical support role working with a portfolio of high tech products with a global business.

Do you come from an electrical background and looking to use your skills in a new environmen.

WHJS1_UKTJ

We are seeking a highly skilledTechnical SupportEngineer who is fluent in German to join our clients dynamic team. The ideal candidate will have had experience inproviding technical support to end users of a advanced, precision electromechanical products.

Key Responsibilities:
Providing real-time technical support to customers
Delivering training sessions onsite and virtually
Create, update and maintai.

WHJS1_UKTJ

Technical Support Analyst

Location: Gerrards Cross
Salary: £32-37K plus excellent benefits package

Our client empowers healthcare professionals to improve patient care by developing innovative, cost-effective, and tailored database systems. This is an excellent opportunity to join a collaborative and mission-driven team dedicated to improving patient outcomes through data-led solutions.

Key Requireme.

WHJS1_UKTJ

Technical Support Engineer

Based : High Wycombe 
Term : Permanent, Full time
Salary : £28000pa + weekend premium + excellent benefits

The Role:

As a Technical Support Engineer, the applicant will be responsible for helping to maintain the high level of customer service we provide. They will work as part of a global cross-functional team answering pre and post sales customer enquiries by phone, email, and live chat, and working proactively to reduce the number of customer enquiries.

Core responsibilities:

• Act as focal point for all technical enquiries relating to Ampify and other Focusrite Group product lines in a timely, friendly, problem-solving manner via email, phone and live-chat.
• Recreate end-user setups to replicate issues reported in the field and submit bug reports to the development team.
• Coordinate warranty and non-warranty repair bookings for dealers and customers.
• Contribute to the defined specification of new product development with a focus on ease of use.
• Prepare for release, upload, and maintain technical aspects of Focusrite and Novation websites; including product downloads, Help Centre articles, OS compatibility info and product specifications.
• Work closely alongside worldwide support team members providing assistance where necessary and collecting feedback on common customer issues from different territories.

Abilities, skills, and experience required:

• Collaborator and works well as part of a team.
• Knowledge of audio interfaces, MIDI control, home/studio recording setups, and music production.
• Experience working with customers.
• Experience with Mac OS X, Windows, and iOS systems.
• Good organisational and communication skills.
• A polite and helpful phone and email manner is a must.
• An interest in music/audio.
• Open to working one weekend day per week E.g. Tues-Sat, Sun-Thurs.

About Us

Focusrite plc is a global music and audio group that develops and markets music technology products. Used by audio professionals and amateur musicians alike, our solutions facilitate the high-quality production of recorded and live sound. Our audio technology brands stand together, seeking to enrich lives through music by removing barriers to creativity – ‘we make music easy to make’.

The Focusrite Group trades under thirteen established and rapidly growing brands: Focusrite, Focusrite Pro, Novation, ADAM Audio, Sequential, Oberheim, Martin Audio, Optimal Audio, Ampify Music, Linea Research, Sonnox, OutBoard and TiMax. With a high-quality reputation and a rich heritage spanning decades, its brands are category leaders in the music-making industry.

Music technology is an enriching space to work in and we enjoy a Group-wide open-door culture which encourages innovation. This culture, combined with a passion for the inspirational solutions we create, has led to the group winning numerous accolades, including six Queen's Awards, the AIM Company of the Year Award 2021 and regular appearances in 'The Sunday Times 100 Best Small Companies to Work For’.

The Focusrite Group is dedicated to building a great place to work and as an equal opportunity employer we are committed to Diversity and Inclusion. The group mission is to cultivate an equitable culture, internally and externally, where all people feel they are welcome, safe and positively represented, because at Focusrite they truly are. Equally, we recognise the major impact that climate change is having on our world and work every day towards being industry leaders in a carbon neutral future.

Benefits include flexible/hybrid working, company pension, life insurance, private healthcare, employee purchase scheme, group bonus scheme, workplace nursery benefit, company music events, offsite company parties and free lunch in the canteen. We arrange company training sessions and encourage personal development.

Diageo isa global leader in beverage alcohol, with an outstanding collection of over 200 brands and sales in more than 180 countries. Their portfolio has remarkable breadth across spirits and beer. From centuries-old names to the latest innovations, they are building the very best brands.

We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.

We´re Curious: Proactive approach to problem-solving and a “can do” attitude.

We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.

• To handle all contacts, including challenging technical calls, to a high standard
• To spend time ‘in the field and office’ with a Diageo Engineer to fully understand the Guinness quality processes & to gain an in-depth knowledge of ‘bar and cellar’ set-ups
• Accurately diagnose and resolve technical faults over the phone/email using your problem-solving & technical knowledge skills
• To take part in our Guinness accreditation program to become certified as a product and technical expert
• Attend training and briefing sessions (internally and externally) as necessary to gain an understanding of Client and Contact Centre requirements and to continuously develop fundamental skills

Requirements

• Educated to GCSE/O’Level standard including Maths and English
• Confident telephone manner, including good communication and listening skills
• A genuine passion for delivering outstanding customer/client service
• Strong administrative skills with a keen eye for detail
• A professional outlook and proactive approach to problem-solving
• You are very well organized and have excellent interpersonal skills
• You know how to work within a team
• Accurate in data capturing
• Computer literate

Benefits

• Start Date: 29th of April
• Contract: Permanent contract (6-month probation period)
• Full-time: (37.5 hours/week)
• Working days/Hours: Monday to Friday - shifts to be worked from 8am-6pm with rotational weekends and BH with Lieu days given
• Salary : - £22,880 per year + bonus based on performance vs. KPIs
• Hybrid Model: 2 days office/ 3 days home (with additional time expected in the office for training and meetings)

• Life Cover (Communications/advisors 1x Salary)
• Flexible Benefits Platform - offering access to a confidential Employee Assistance Programme that can help you to run your life a little more smoothly. It is easy to access via telephone, online, or app and offers practical information and advice covering a range of topics affecting health, family, money matters, and work.
• Company pension
• Cycle to Work Scheme
• Go for it Scheme - Health and wellbeing scheme providing an annual contribution towards a purchase or activity which contributes to your health & wellbeing.
• Give & Gain Scheme - 2 days a year to complete voluntary or Charity work
• Long Service Awards
• Refer a Friend Scheme

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.

# wecare# wearecurious# weachievetogether

• Experience in a customer-facing role (mandatory);
li>Experience with SaaS (Software as a Service) solutions is a plus (not mandatory) ;
• Experience with CRM & ERP systems - Salesforce and SAP would be preferred (not mandatory) ;
• Strong communication and listening skills;
• Well-developed time management and prioritization skills;
• Structured “can-do” approach to open matters and tasks in a demanding environment;

Willingness to develop while identifying opportunities over self-reflection.