538 IT Support jobs in Bristol
Technical Support Officer
Posted 5 days ago
Job Viewed
Job Description
Technical Support Officer (Full Training into Renewable Energy Systems)
Cardiff
25,000 - 28,000 + Full Technical Training + Progression to Technical Design + Career Progression + Opportunity to Enter Energy Market + Excellent Company Culture + Holidays + Pension + Huge Company Growth
Are you experienced in customer support and looking to build a career in the futureproof renewable energy industry?
Do you want to join a company offering full technical training, career development, and progression into areas such as system design and technical customer support?
The company are leading specialists in energy efficiency, providing government-backed, grant-funded solutions to domestic properties across the UK. With recent expansion into the commercial market and private B2B services, they are entering a huge phase of growth and strengthening their team to support this journey.
As a Technical Support Officer, you will be a vital link between customers, engineers, surveyors, and installers - ensuring enquiries are handled efficiently and accurately. With full training on energy efficiency systems, you'll have the opportunity to progress into technical system design and modelling, while developing a highly transferable skill set in a growing industry.
This position is perfect for a customer-focused professional looking to enter the renewable energy market. With structured training, ongoing support, and clear routes for progression, you'll be able to build a long-term career in a company committed to employee development.
The Person:
- Proven experience in a customer-facing support role.
- Ideally from a technical background (heating, plumbing, construction, engineering - though not essential).
- Strong IT skills, with good knowledge of MS Office.
- Excellent attention to detail and strong time management.
- Eager to learn and progress within the renewable energy industry.
The Role:
- Manage inbound enquiries from customers, engineers, and surveyors.
- Provide technical support to installation teams on energy efficiency systems.
- Communicate with manufacturers and wholesalers to identify and acquire required parts.
- Support ECO submissions and customer contribution calculations.
- Progress into system design and modelling with full technical training provided.
Reference Number: (phone number removed)
To apply for this role or to be considered for further roles, please click "Apply Now" or contact Maleek Randley at Rise Technical Recruitment.
Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.
The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Technical Support Officer
Posted 5 days ago
Job Viewed
Job Description
Technical Support Officer (Full Training into Renewable Energy Systems)
Cardiff
25,000 - 28,000 + Full Technical Training + Progression to Technical Design + Career Progression + Opportunity to Enter Energy Market + Excellent Company Culture + Holidays + Pension + Huge Company Growth
Are you experienced in customer support and looking to build a career in the futureproof renewable energy industry?
Do you want to join a company offering full technical training, career development, and progression into areas such as system design and technical customer support?
The company are leading specialists in energy efficiency, providing government-backed, grant-funded solutions to domestic properties across the UK. With recent expansion into the commercial market and private B2B services, they are entering a huge phase of growth and strengthening their team to support this journey.
As a Technical Support Officer, you will be a vital link between customers, engineers, surveyors, and installers - ensuring enquiries are handled efficiently and accurately. With full training on energy efficiency systems, you'll have the opportunity to progress into technical system design and modelling, while developing a highly transferable skill set in a growing industry.
This position is perfect for a customer-focused professional looking to enter the renewable energy market. With structured training, ongoing support, and clear routes for progression, you'll be able to build a long-term career in a company committed to employee development.
The Person:
- Proven experience in a customer-facing support role.
- Ideally from a technical background (heating, plumbing, construction, engineering - though not essential).
- Strong IT skills, with good knowledge of MS Office.
- Excellent attention to detail and strong time management.
- Eager to learn and progress within the renewable energy industry.
The Role:
- Manage inbound enquiries from customers, engineers, and surveyors.
- Provide technical support to installation teams on energy efficiency systems.
- Communicate with manufacturers and wholesalers to identify and acquire required parts.
- Support ECO submissions and customer contribution calculations.
- Progress into system design and modelling with full technical training provided.
Reference Number: (phone number removed)
To apply for this role or to be considered for further roles, please click "Apply Now" or contact Maleek Randley at Rise Technical Recruitment.
Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.
The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Technical Support Lead
Posted 4 days ago
Job Viewed
Job Description
Key Responsibilities:
- Lead and mentor a team of technical support specialists.
- Oversee daily helpdesk operations and ticket management.
- Develop and implement efficient support processes and knowledge base articles.
- Provide first- and second-line technical support for hardware and software issues.
- Escalate complex issues to relevant departments and track resolution.
- Monitor support performance metrics and ensure service level agreements (SLAs) are met.
- Train and onboard new support team members.
- Gather customer feedback to improve service quality.
- Analyse support trends to identify proactive solutions.
Qualifications:
- Proven experience in a technical support or helpdesk role, with at least 2 years in a lead or supervisory capacity.
- Strong understanding of IT systems, networks, and common software applications.
- Experience with helpdesk ticketing systems (e.g., Zendesk, ServiceNow).
- Excellent customer service and communication skills.
- Demonstrated ability to troubleshoot and resolve technical issues efficiently.
- Experience working in a remote team environment.
- Ability to multitask and manage priorities effectively.
- Relevant IT certifications (e.g., CompTIA A+, ITIL Foundation) are advantageous.
Technical Support Specialist
Posted 4 days ago
Job Viewed
Job Description
We expect you to maintain detailed records of customer interactions and resolutions using our ticketing system. You will also be responsible for creating and updating support documentation, FAQs, and knowledge base articles to empower customers and colleagues. A key aspect of the role involves staying up-to-date with product updates and technical advancements to provide accurate and effective support. Building strong customer relationships through clear communication and a patient, empathetic approach is paramount. We are looking for an individual with excellent problem-solving skills, a passion for technology, and a commitment to delivering outstanding customer service. This role offers a great opportunity to grow your technical skills and contribute to a customer-centric environment.
Key Responsibilities:
- Provide first-line technical support to customers via phone, email, and chat.
- Diagnose and resolve hardware, software, and network issues.
- Guide customers through troubleshooting steps and solutions.
- Escalate complex technical problems to senior support staff or relevant departments.
- Maintain accurate records of customer interactions and issue resolution in the ticketing system.
- Create and update knowledge base articles and support documentation.
- Identify trends in customer issues and provide feedback to product development teams.
- Ensure a high level of customer satisfaction through effective communication and problem-solving.
- Adhere to service level agreements (SLAs).
Qualifications:
- Proven experience in a technical support or helpdesk role.
- Strong knowledge of operating systems (Windows, macOS), common software applications, and basic networking concepts.
- Excellent troubleshooting and problem-solving skills.
- Outstanding communication and customer service skills, with a patient and empathetic demeanor.
- Familiarity with ticketing systems (e.g., Zendesk, ServiceNow).
- Ability to explain technical information clearly to non-technical users.
- A proactive attitude towards learning new technologies.
Technical Support Specialist
Posted 4 days ago
Job Viewed
Job Description
Responsibilities:
- Respond to customer support tickets and provide timely resolutions.
- Diagnose and troubleshoot hardware, software, and network issues.
- Guide users through step-by-step solutions.
- Document all support interactions and resolutions in the CRM system.
- Escalate complex issues to senior support teams when necessary.
- Assist with user account management and system configurations.
- Contribute to the knowledge base by creating FAQs and troubleshooting guides.
- Provide proactive support to prevent future issues.
- Maintain a high level of customer satisfaction.
Qualifications:
- Proven experience in a technical support role.
- Proficiency with Windows and macOS operating systems.
- Familiarity with network protocols and troubleshooting.
- Experience with remote desktop tools and ticketing systems.
- Excellent problem-solving and communication skills.
- Ability to work independently and as part of a team.
- Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.
Technical Support Lead
Posted 4 days ago
Job Viewed
Job Description
Key responsibilities include overseeing daily support operations, managing ticket queues, and ensuring adherence to service level agreements (SLAs). You will provide expert-level technical assistance to customers and support agents, troubleshoot complex software issues, and escalate critical problems when necessary. Developing and maintaining support documentation, knowledge bases, and training materials for the support team will be a key focus. You will also analyze support trends, identify areas for improvement, and implement solutions to enhance the customer support experience. Performance management and coaching for the support team are also vital components of this role.
The ideal candidate will have a strong background in technical support, preferably within the software industry. Excellent problem-solving skills, a deep understanding of CRM systems and troubleshooting methodologies, and the ability to explain technical concepts clearly to non-technical users are essential. Previous experience in a lead or supervisory role, with demonstrated ability to manage and motivate a team, is required. Proficiency with helpdesk software and remote support tools is a must. You should possess outstanding communication, interpersonal, and organizational skills, with the ability to thrive in a fast-paced, remote environment. A commitment to delivering exceptional customer service is paramount.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support, with at least 2 years in a team lead or supervisory capacity.
- Proven experience troubleshooting complex software issues and managing customer escalations.
- In-depth knowledge of CRM software and helpdesk ticketing systems.
- Excellent analytical and problem-solving abilities.
- Strong written and verbal communication skills.
- Demonstrated ability to lead and mentor a remote team.
- Proficiency in remote support tools and virtual collaboration platforms.
- Customer-centric approach with a passion for problem-solving.
Technical Support Engineer
Posted 4 days ago
Job Viewed
Job Description
Key Responsibilities:
- Provide first- and second-level technical support to customers via phone, email, and chat.
- Diagnose, troubleshoot, and resolve hardware and software issues efficiently.
- Document all customer interactions, issues, and resolutions in the support ticketing system.
- Escalate complex issues to appropriate internal teams or senior support staff.
- Develop and maintain technical knowledge base articles and troubleshooting guides.
- Assist in testing new software releases and providing feedback.
- Ensure adherence to service level agreements (SLAs) and customer satisfaction targets.
- Collaborate with development and quality assurance teams to identify root causes of recurring issues.
- Proactively identify potential customer issues and provide preventative solutions.
- Stay current with product updates and industry best practices.
Qualifications:
- Proven experience in a technical support or helpdesk role.
- Strong technical aptitude with a good understanding of operating systems, networks, and common software applications.
- Excellent problem-solving and diagnostic skills.
- Exceptional verbal and written communication skills.
- Experience with CRM and ticketing systems (e.g., Zendesk, Jira Service Desk).
- Ability to explain technical concepts clearly to non-technical users.
- Customer-focused attitude with a passion for providing excellent service.
- Ability to work independently and manage time effectively.
- Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.
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Technical Support Officer
Posted 5 days ago
Job Viewed
Job Description
Technical Support Officer (Full Training into Renewable Energy Systems)
Cardiff
£25,000 - £28,000 + Full Technical Training + Progression to Technical Design + Career Progression + Opportunity to Enter Energy Market + Excellent Company Culture + Holidays + Pension + Huge Company Growth
Are you experienced in customer support and looking to build a career in the futureproof renewable energy industry?
D.
WHJS1_UKTJ
Product Support Engineer (Support Planning)
Posted 7 days ago
Job Viewed
Job Description
At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Boeing Defence United Kingdom (BDUK) is seeking a Product Support Engineer - **M** **aritime** **S** **urface systems** to support a new defence programme, contributing to the sustainment and development of advanced aerospace systems for the UK Armed Forces.
This role requires a strong background in **M** **aritime** **S** **urface systems** and an ability to work across multiple disciplines to support operational effectiveness and compliance
BDUK, a subsidiary of The Boeing Company, employs over 2,000 people in the UK and delivers cutting-edge capabilities to UK defence customers. Key programmes include E-7 AEW&C, P-8A Maritime Patrol Aircraft, Chinook and Apache fleet support, Autonomous Systems, and C4ISR services.
This role is part of BDUK's growing Product Support Engineering Department, which includes:
+ Reliability Centred Maintenance Analysis
+ Reliability and Maintainability
+ Logistic Support Analysis
+ Engineering Data Exploitation
+ Obsolescence Management
+ Technical Publications
+ Integrated Logistic Support Engineering
Join us and shape the future with Boeing.
As a Product Support Engineer - Maritime Surface systems, you will play a key role in implementing and advancing Product Support Engineering principles and methodologies, ensuring compliance with all relevant regulatory standards. Reporting to the BDUK Product Support Engineering Manager, you will also receive technical support from capability specialists within the department.
In this role, you will:
+ Assist in the development and maintenance of plans and processes to ensure Product Support outputs comply with technical data, regulatory, and company requirements.
+ Produce routine Product Support outputs to support operational needs.
+ Identify, collect, analyse, document, and present coherent and actionable data relevant to Product Support.
+ Support internal and external briefings on Product Support Engineering activities and provide progress updates within the department.
+ Collaborate with Engineering, Reliability & Maintainability (R&M), Integrated Logistics Support (ILS), Publications, RCMA, Logistics Support Analysis (LSA), Supply Chain, and other Product Support teams across Boeing UK and the USA to exchange data and insights.
+ Maintain Data Governance and Assurance, ensuring high levels of Data Integrity and Quality.
+ Drive Continuous Improvement initiatives within the Product Support function.
+ Support internal and external audits and reviews to ensure compliance with all product and data requirements.
+ Work under the direction of the Lead Technical Support Engineer and the BDUK Support Engineering Manager.
You may also get the opportunity to work on a variety of other programmes, business development opportunities and contribute to engineering excellence across the company as part of your ongoing career development with Boeing.
Aside from your technical work, there is the potential to support company initiatives, for example, quality improvements, promoting a safety culture, promoting Diversity and Inclusion, mentoring and coaching, STEM outreach and a number of focus projects to support the growth of the company and its employees.
**Essential key skills and Experience:**
+ Ability to obtain UK SC security clearance.
+ Educated to degree level in a relevant STEM subject or significant work experience in related field.
+ Proven experience in Maritime Engineering and Surface systems.
+ Strong analytical skills with a keen eye for detail.
+ Strong written and verbal communication skills.
**Desirable skills and Experience:**
+ Understanding of Support Engineering within a military environment.
+ Proficiency in Microsoft Office Suite.
**This role is subject to contract award**
**This role is an on-site position with flexible working hours.**
**Important information regarding this requisition:** This requisition is for a locally hired position in the UK. CANDIDATES MUST HAVE CURRENT LEGAL AUTHORIZATION TO WORK IMMEDIATELY IN THE UNITED KINGDOM. BOEING WILL NOT ATTEMPT TO OBTAIN IMMIGRATION AND LABOUR SPONSORSHIP FOR ANY APPLICANTS. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll.
**Relocation:**
This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense.
Applications for this position will be accepted until **Sept. 15, 2025**
**Export Control Requirements:** This is not an Export Control position.
**Relocation**
Relocation assistance is not a negotiable benefit for this position.
**Security Clearance**
This position requires the ability to obtain a BPSS clearance.
**Visa Sponsorship**
Employer will not sponsor applicants for employment visa status.
**Shift**
Not a Shift Worker (United Kingdom)
**Contingent Upon Program Reward**
The position is contingent upon program award
**Equal Opportunity Employer:**
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.
We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are a Disability Confident Committed employer and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
Technical Admin Support
Posted 5 days ago
Job Viewed
Job Description
Single Aisle Technical Admin Support - Airbus UK (Filton)
Ready to play a key role in supporting Airbus's world-class engineering teams? Join us as a Single Aisle Technical Admin Support and help keep our technical operations running smoothly!
What You'll Do
- Be the go-to person for managing technical documentation and correspondence, ensuring everything is recorded, stored, and archived correctly for.
WHJS1_UKTJ