What Jobs are available for IT Support in Hertfordshire?

Overview

Service Desk Application Support Analyst – an excellent opportunity to join a progressive technology organisation providing specialist software solutions for the social housing sector. You’ll work on a busy helpdesk, supporting web-based business applications and developing your technical skills.

We have a fantastic new job opportunity for a Service Desk Application Support Analyst to join a friendly and experienced team providing first-class support to software users across the UK and Ireland. You’ll help customers with a wide range of technical queries, ensuring business-critical systems run smoothly while maintaining excellent customer service standards. The role supports web-based applications across modules such as Rents, Repairs, Finance, and Case Management in a fast-paced technology environment where no two days are the same.

• Providing Technical Support: Responding to customer enquiries via helpdesk systems and telephone
• Troubleshooting Issues: Diagnosing and resolving application and system faults
• Monitoring Performance: Ensuring high availability and reliability of supported applications
• Updating Documentation: Maintaining accurate records of support activities and resolutions
• Supporting Upgrades: Assisting in migration from legacy to web-based applications
• Collaborating With Teams: Working closely with developers and analysts to escalate and resolve complex issues
• Delivering Excellent Service: Ensuring all support interactions meet high standards of professionalism and communication
• Learning New Systems: Keeping up to date with product developments, updates, and new modules

Essential

• Proven experience of supporting complex business or software applications
• High level of computer literacy with a logical and analytical mindset
• Strong communication and interpersonal skills
• Dynamic and energetic approach to problem solving
• Ability to work effectively under pressure

Desirable

• Experience in a senior or leadership support role
• Knowledge of MS Windows and Linux operating systems
• Understanding of networking and TCP/IP fundamentals
• Familiarity with Exchange or similar email systems
• Exposure to financial or accounting software systems

• Competitive salary with performance-related bonus scheme
• 20 days annual leave rising to 25 days after 2 years of service (plus bank holidays)
• Group Life Insurance (after first year)
• Ongoing training and professional development opportunities
• Supportive and inclusive team environment

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration.

Job Ref: AWDO-P13975

AWD online specialises in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

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A rare opportunity to join a leading MSP and gain a solid grounding in delivering IT services with further progression options.

Due to continued growth, a role has been newly created for a further team member within Tristar Tech Solutions based in Welwyn Garden City. This is the ideal job for driven individuals looking to accelerate their exposure and experience of technology solutions within a fast-paced, growing, supportive and nurturing environment.

Tristar Tech Solutions offer key training opportunities, and a clear growth and progression path for your career, including paid certifications.

This exciting role will consist of Service Desk and Fieldwork with flexibility of being office-based or a mix of working from home.

• The role will include working with and therefore requires experience of;
• MS Office Applications
• Office 365 Setup, Configuration and Management
• Backup Technologies
• Windows 10 and Windows 7
• VPN configurations and management
• Virtualisation software such as Hyper-V / VMWare / OnApp
• Windows Server 2019 / 2016 / 2012
• Active Directory, DHCP and DNS, TCP / IP
• Network Infrastructure (Switches, Routers and Firewalls)
• Good Telephone manner
• Experience working in a fast-paced environment
• Strong written and communication skills
• Clean driving license and own car

Having direct experience of working with MSP PSA and RMM platforms such as Autotask, Kaseya, Solarwinds, Auvik, NinjaRMM, ConnectWise, Zendesk or Freshdesk as well as experience with Office 365, Azure or AWS is a positive differentiator.

• Key Technical Skills
  • Strong working knowledge of Active Directory, Group Policy, DNS, Hyper-V, and other core networking services.
  • A good understanding of Microsoft Exchange, Office365, and how to troubleshoot email flow issues.
  • Good experience of supporting and troubleshooting at desktop and server level.
  • A good understanding of the TCP/IP protocol, and how to configure internet routers and firewalls.
  • A good understanding of server hardware components and RAID array configuration.
  • Experience working with commercial server-based antivirus and backup systems.
  • Any IT certifications held (such as MCSA, MCSE, etc) will be an advantage.
• Multi-client or MSP environment desired but not essential
• Ideally, 3+ years’ experience supporting desktop and server environments.
• Training programme
• Profit related bonus scheme (effective after probation period).

This role would be suitable for: IT Help Desk, IT Support Analyst, Help Desk Support, Experienced 1st line, 2nd line, IT Engineer, Internal IT Support, Remote IT Support, Project Engineer or IT Technician.

37.5 Hours per week. 9.00am to 5.30pm (1 Hour for Lunch)

Tristar is all about honesty and integrity. More than anything, these are elements that are important to us and we are delighted when we meet candidates who hold the same values.

We are an equal opportunity employer and welcome applications from all backgrounds.

Overview

This is a key role for an experienced engineer who takes pride in resolving issues first time, thrives in a fast-paced environment, and enjoys working hands-on with security systems in the field.

• Diagnosing and resolving faults across CCTV, access control, intruder alarms, and other on-site security systems
• Installing, configuring, and maintaining cameras, locks, panels, and associated hardware
• Carrying out routine servicing, inspections, and system upgrades
• Providing technical support both on-site and remotely
• Communicating clearly with clients and producing accurate service reports
• Ensuring compliance with SLAs and maintaining service records

• 5+ years' experience in a service or support role within electronic/physical security systems
• Strong knowledge of CCTV, access control, alarms, and related systems (e.g., Lenel, Genetec, C.Cure a bonus)
• Confident in using diagnostic tools and fault-finding techniques
• Good understanding of IP-based systems and networking for CCTV and access systems
• Excellent communicator with a proactive, customer-focused attitude
• Full UK driving licence

• Previous experience working to SLA requirements
• Willingness to travel across the UK (and occasionally Europe)

This role is ideal for a senior security engineer ready to take the lead on complex service challenges, build strong client relationships, and work with a wide range of cutting-edge security technologies.

Apply today to find out more

CRM Support and Training Expert

We are working with a European Leader in defence who is undergoing a major digital transformation, and has a brand-new role opening for a CRM Support and Training Expert to join them on this exciting journey.

With the office based in Hertfordshire, this is a hybrid role which will see you in the office three days a week, with two days working from home.

Working with their Microsoft Dynamics CRM, you will be involved with:

• Analysing the needs for training and support
• Planning and crafting comprehensive training interventions
• Planning and delivering user support and follow-up sessions during the adoption phase
• Conducting regular assessments to determine the level of user understanding
• Collecting and analysing new requirements and business needs
• Collaborating with cross-functional teams
• Identifying new risks associated with the CRM implementation

For this role, the right candidate will have/be:

• Valid SC clearance or be SC eligible
• A relevant University degree is preferred
• Relevant industry experience working in a highly regulated environment
• Experience working with Microsoft Dynamics and/or Salesforce
• Experience supporting larger teams

In terms of the package on offer, the salary ranges from around £50,000 to £55,000, plus a range of excellent benefits, including an annual bonus, overtime, and more.

If you have the required skills and experience, APPLY NOW!

Overview

Service Desk Application Support Analyst

An excellent opportunity to join a progressive technology organisation providing specialist software solutions for the social housing sector. You’ll work on a busy helpdesk, supporting web-based business applications and developing your technical skills.

If you’ve also worked in the following roles, we’d also like to hear from you: IT Support Engineer, Systems Analyst, Helpdesk Analyst, Technical Support Specialist, Service Desk Technician.

PLEASE NOTE: Although you will be supporting a bespoke software application on a busy helpdesk, this is NOT a traditional IT Support role. You may touch on other Windows / Microsoft and Networking technologies, but your primary role will involve supporting the company’s bespoke Housing Management Software Application.

SALARY: Competitive + Benefits

LOCATION: Welwyn Garden City, Hertfordshire (AL7) – 100% Office Based

JOB TYPE: Full-Time, Permanent

We have a fantastic new job opportunity for a Service Desk Application Support Analyst to join a friendly and experienced team providing first-class support to software users across the UK and Ireland.

As a Service Desk Application Support Analyst you’ll help customers with a wide range of technical queries, ensuring business-critical systems run smoothly while maintaining excellent customer service standards.

The Service Desk Application Support Analyst role offers variety and challenge, supporting web-based applications across modules such as Rents, Repairs, Finance, and Case Management. You’ll be working within a fast-paced technology environment where no two days are the same.

• Providing Technical Support: Responding to customer enquiries via helpdesk systems and telephone
• Troubleshooting Issues: Diagnosing and resolving application and system faults
• Monitoring Performance: Ensuring high availability and reliability of supported applications
• Updating Documentation: Maintaining accurate records of support activities and resolutions
• Supporting Upgrades: Assisting in migration from legacy to web-based applications
• Collaborating With Teams: Working closely with developers and analysts to escalate and resolve complex issues
• Delivering Excellent Service: Ensuring all support interactions meet high standards of professionalism and communication
• Learning New Systems: Keeping up to date with product developments, updates, and new modules

ESSENTIAL

• Proven experience of supporting complex business or software applications
• High level of computer literacy with a logical and analytical mindset
• Strong communication and interpersonal skills
• Dynamic and energetic approach to problem solving
• Ability to work effectively under pressure

DESIRABLE

• Experience in a senior or leadership support role
• Knowledge of MS Windows and Linux operating systems
• Understanding of networking and TCP/IP fundamentals
• Familiarity with Exchange or similar email systems
• Exposure to financial or accounting software systems

• Competitive salary with performance-related bonus scheme
• 20 days annual leave rising to 25 days after 2 years of service (plus bank holidays)
• Group Life Insurance (after first year)
• Ongoing training and professional development opportunities
• Supportive and inclusive team environment

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of job applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P13975

Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Welwyn Garden City, Hertfordshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

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AWD-IN-SPJ

Residential Childcare Support Worker (Sessional/Casual)

Specific Hours: Shift pattern- ad-hoc cover

Salary: £12.79 per hour

Location: St Albans

LCS are seeking committed and enthusiastic Residential Childcare Support Workers to work on a casual basis, covering shifts within the business as and when needed. This amazing opportunity will also allow you flexibility to work the hours you can commit to with no contractual obligation.

Our vision is to make a positive and lasting difference to young people who have been in care and are moving towards independence. We provide young people with accommodation/housing, as well as support them to move towards independent living and educational achievements.

As a Residential Childcare Support Worker your role involves providing a responsive, customised and quality service to young people placed in their individual flat or shared house.

Young people supported by Leaving Care Solutions are vulnerable and you are responsible for ensuring that the home in which you are working provides a safe, welcoming and healthy environment for the young person living there.

DUTIES WILL INCLUDE:

• Working in line with person centred risk assessments, support plans in place and liaise with support workers to provide a full handover
• Observe any change in behaviour ensuring appropriate actions are documented and report changes in support needs of any young person
• Maintain positive working relationships with young people, staff and professionals by communicating effectively at all times, and actively seek out ways to work with the team to improve the experience of young people in the service
• Ensuring continuous support is provided to young people at the standards of day staff with particular focus on the safety of vulnerable people
• Carry out any necessary health and safety actions including any cleaning tasks required along with set policies and procedures
• Liaising with external agencies such as police, Emergency Duty Team (EDT)
• Supporting young people who need to attend the hospital or police station

ALL APPLICANTS MUST HAVE:

• Experience of supporting young people who may be vulnerable
• Flexibility in their availability as the role will include weekend work
• Hold Residential Childcare/Families Practitioner Diploma/Children and Young People's Workforce/NVQ Level 3 in Health & Social Care or equivalent, or be willing to study towards this.
• Be willing to travel so a full driving licence and access to a vehicle is required
• Excellent computer skills

PERSON SPECIFICATION:

• You must be resilient and able to do deal with challenging and diverse behaviours positively
• Have strong self-awareness and commitment to acting as a positive role model
• Have a strong sense of personal accountability
• Be motivated to achieve excellence and have passion for supporting young people to reach their full potential

LCS is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates. Polaris is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. The successful candidate will be required to complete an enhanced DBS Check for this position.

Overview

TNS are currently looking to recruit an Application Support Analyst to join a small, dedicated team of individuals who are responsible for providing technical application support and engineering, technical solutions across our new Payment Orchestration gateway platform. This is a great opportunity for somebody with great technical knowledge or detailed payments support who wants to apply, learn and be challenged and be involved in our expanding Payments Processing business.

• This position will provide day to day support for the new Orchestration payment gateway running within an impressive tech stack within the AWS environment.
• To be involved with the support and managing the production payments application gateway across multiple regions.
• Manage and resolve incident tickets assigned to the 3rd line support team.
• Provide support for Major Incidents providing root cause analysis.
• Plan and support of Release and Change Management activities within the production environments.
• Support the Problem Management process.
• Responsible for application housekeeping and maintenance tasks that include a whole host of database technologies including Maria DB, Aurora, DynamoDB and MySQL.
• Become an expert on supported systems, applications, and services.
• Support security and crypto service within the production environment.
• Creation of WI's and update service documentation
• Support and help maintain PCI DSS Compliance
• Provide Support for Disaster Recovery activities
• Partake in 24/7 on-call rota
• Collaboration between the different teams, sharing knowledge and help support other member of the team.
• Provide training, knowledge transfer and ongoing support to 1st and 2nd line support teams

• Several years' experience of Linux based systems
• Working within an AWS environment
• Knowledge of general SQL administration and support; able to setup maintenance task; carry out queries against tables; excellent problem-solving skills
• Docker or Kubernetes Istio experience within an AWS environment
• Supporting Java based applications.
• General Payments experience and supporting payments switches
• Knowledge of ITIL framework, Team player who will collaborate with other teams
• Fast learner and adaptable
• Strong problem-solving, logical skills and technical prowess.
• A hunger and willingness to learn in a demanding environment
• Customer focused with proven customer service skills
• Attention to detail

Project Support Officer – Programme and Project Delivery

Location: East Hub Offices (travel to project sites and team meetings required)

Job Type: Full‑time, Associate level

We value a diverse workforce and welcome applications from all sections of the community wishing to join a workforce which embraces difference and welcomes everyone.

Support the delivery of flood risk management studies and environmental schemes. Work closely with Project Managers and teams to manage data, finances, meetings and reporting.

• Assist Project Managers and project teams in delivering projects on time and within budget.
• Handle and process data, track finances and prepare reports for stakeholders.
• Set up new project workspaces, organise meetings, take minutes and prepare notice‑of‑entry letters and public newsletters.
• Order site signage, run reports and accompany PMs on site visits.
• Complete training and support incident response duties when required.

• Experience using MS Office (Outlook, Teams, Excel, Word, PowerPoint).
• Strong prioritisation, organisational and deadline‑management skills.
• Accurate data management, report writing and presentation to stakeholders.
• Excellent communication skills for diverse audiences.
• Adaptability and efficient communication across different audiences.

• Academic qualification (A‑Levels or equivalent) in maths, statistics, geography, environmental studies, business or computer science.
• Experience in formal project environments.
• Knowledge of SharePoint and information‑sharing platforms.
• Enthusiasm and keen to help colleagues.

• Flexible working to support a healthy work/life balance.
• Excellent training and professional development opportunities.

• Not eligible for sponsorship.
• Occasional overnight stays may be required.

To obtain further information, please contact .

We welcome applicants of all backgrounds, including those with disabilities and who are seeking flexible working patterns.

For more inclusive recruitment we also have a Guaranteed Interview Policy for disability applicants.