1074 IT Support jobs in Hertfordshire
Technical Support Specialist
Posted 9 days ago
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Job Description
As a Technical Support Specialist you will work directly with end customers of our authorised Partners/Integrators to troubleshoot and resolve any type of connected smart home system enquiries.
This role will suit an individual who has solid experience of custom installations and hold a certification in a control platform such as Control 4, Creston or Savant.
**JOB DUTIES:**
+ You will serve as the front line for our Partner's customers to deescalate and solve technical issues the customer will call in for.
+ Have a strong background in using OVRC remote management.
+ Have an advanced understanding installations to be able to walk customers through how to resolve issues. This includes areas such as:
+ ISP modems
+ Network topology
+ Video Distribution
+ Multiroom audio, wired and wireless solutions
+ Home theater configurations.
+ TV, Media players, cable boxes, etc.
+ Surveillance
+ Thermostat integration and troubleshooting
+ Power management
+ Smart Lighting; centralized and wireless
+ This team is comprised of shifts to cover 24/7/365. You will need to have the ability to accommodate business needs.
+ Strong communication skills:
+ The ability to clearly document all steps taken in the interaction. This includes providing theories as to why an issue occurred or how to resolve the issue if a site visit is needed.
+ Participate in beta testing of new products and solutions, providing actionable feedback to product teams.
**YOU MUST HAVE:**
+ 2+ years of professional experience installing and programming control systems in the CI industry.
+ Certification in one or more of the following:
+ Control4, Crestron, Savant, URC, Elan.
+ Hands-on experience installing, configuring, and troubleshooting surveillance, professional audio video, and other technology solutions.
+ Strong aptitude for troubleshooting across multiple product categories and technologies.
+ Familiarity with IoT, audio/video, networking, home automation, and surveillance technologies.
+ Exceptional problem-solving skills and ability to quickly learn and apply new technical concepts.
+ Exceptional English communication skills, both verbal and written, with a customer-first mindset.
**WE VALUE:**
+ Advanced networking knowledge, including VLANs, firewalls, managed switches, and enterprise wireless setups.
+ Familiarity with ADI's proprietary exclusive-brand products and platforms: OvrC, Luma, Binary, WattBox, Clare, and others.
+ Expertise in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions.
+ Experience with professional specialized technology systems such as motorized window treatments, centralized lighting, and power management solutions.
+ Experience supporting professional integrators or in the custom electronics industry.
**WHAT'S IN IT FOR YOU:**
+ Competitive salary, pension scheme and employee benefits
+ Remote / home based working
+ Opportunities for professional development and career advancement.
+ Collaborative work environment with access to cutting-edge technology.
#LI-KN1
#LI-REMOTE
Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.
Technical Support Specialist
Posted 7 days ago
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Technical Support Specialist
Standout opportunity for a Technical Support Specialist to join a top-tier US law firm, widely recognised as one of the most desirable places to work. You'll be part of a fast-paced, high-performing environment, working alongside market-leading professionals at the top of their game.
- Salary to £46,000
- Office based in Central London
- Tremendously generous benefits including 30 days holiday
- 09:30-17:30 working hours
This firm leverages the best IT professionals to deliver world-class service, from applications and infrastructure to around the clock user service and support, focusing on operational excellence, reliability, security, and value.
Technical Support Specialist Key Responsibilities:
- Provide deskside, remote, and regional second-line IT support to firm personnel, ensuring timely resolution of hardware, software, and communication issues
- Log and manage incidents and service requests in the firm’s service management system, escalating recurring issues and problems as needed
- Install, test, and deploy software and hardware in line with firm standards, including PC imaging
- Administer the IT team’s shared inbox and calendar for effective communication and scheduling
- Procure IT equipment and manage inventory in accordance with firm policy
- Provide support to other European offices, including occasional travel and out-of-hours coverage
- Participate in a rotating shift pattern and be available for on-call, weekend, and overtime work as required
Technical Support Specialist Skills & Requirements:
- At least 2 years of IT experience in a similar role within a law firm
- Strong technical skills across Windows OS, Office 365, imaging tools, remote access, and call logging systems
- Exposure to the firm’s software environment (e.g. Windows 10/11, Litera Compare, NetDocuments, Zoom Workplace, ServiceNow, SCCM, Citrix, GlobalProtect VPN)
- Solid knowledge of desktop hardware and peripherals and experience supporting mobile devices (e.g. iPads, iPhones, Android)
Sales Support Specialist
Posted today
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Our client is a hugely successful global software organization with UK headquarters located in London. They are now seeking an experienced Sales Support Specialist for a 12-month contract. This is a hybrid role with 3 days a week in their stunning offices in Victoria.
Responsibilities
- Provide troubleshooting assistance for customer orders and related problems.
- Manage sales tracking tools and report on important information.
- Keep record of sales trends. Liaise with account managers to develop specific sales strategies
- Assist withwith new product and feature launches and ensure sales team is on board.
- Provide support when needed to help and organise events.
Skills required
- Proven work experience as a Sales support specialist.
- Experience with ERP and CRM systems including Salesforce.
- Proficiency with MS Office Suite, particularly MS Excel.
- In-depth understanding of sales principles and customer service practices.
- Excellent communication skills . Adaptable.
Benefits
- Long contract - 12 months
- Hybrid role
- Global company
EUC Support Specialist
Posted today
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Job Description
About the role
We are join looking for someone to join our dedicated IT service team as a EUC Support Specialist . This is a great opportunity if you have technical acumen and want to join the ever-moving energy industry to give your contribution to Energising a Greener, Fairer Future. We are looking for a skilled IT Level 2 Desktop Support professional to join our dynamic IT team. Ideally you will have extensive experience in managing and troubleshooting Windows environments, DNS, DHCP, Office packages, Intune, and ITIL processes. This role requires excellent problem-solving skills, a customer-focused attitude, and the ability to work independently and as part of a team. #LI-CET
Proven experience in a Level 2 desktop support within a trading or finance services environment is essential for this role.
Our office is located in central London close to Marble Arch. This is an office based role and it is a requirement for the role holder to be in the office 5 days per week.
Here is what you will be asked to do:
Provide Level 2 support for desktop and laptop issues, including hardware and software troubleshooting for a critical Trading operation
Manage and troubleshoot Windows operating systems and applications.
Troubleshoot basic DNS and DHCP
Support and administer Microsoft Office 365 packages
Utilise Microsoft Intune for device management and security
Follow ITIL best practices for incident, problem, and change management
Assist with the deployment and maintenance of desktop hardware and software
Document and track issues using our service desk system
Collaborate with other IT team members to resolve complex issues
Provide training and support to end-users as needed.
What we're looking for:
Proven experience in a Level 2 desktop support role within a trading or finance services environment
Strong knowledge of Windows operating systems and troubleshooting
Confident managing and organising Active directory and its objects
Experience with DNS and DHCP configuration and management
Proficiency in Microsoft Office 365 packages (Word, Excel, PowerPoint, Outlook)
Familiarity with ITIL processes and best practices
Excellent problem-solving and analytical skills
Strong communication and interpersonal skills
Ability to work independently and as part of a team
Experience using Jira/ServiceNow would be advantageous
Customer-focused attitude with a commitment to providing high-quality support.
IT Support Specialist
Posted 3 days ago
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Job Description
A client of ours in the Harlow area are recruiting an IT Support Specialist to join their team. This is a full-time permanent position working Monday - Friday 8.30am - 5.00pm and paying 26,000 - 30,000 per annum depending on experience.
Please note you must be able to drive for this position and within an easy commutable distance due to on-call duties.
Key Duties include but are not limited to:
- Act as first-line IT support, responding to Helpdesk tickets promptly.
- Prioritised and escalated complex issues as needed.
- Resolved issues with Windows/macOS, networks, and business applications.
- Provided support for desktops, laptops, mobile devices, printers, and other peripherals.
- Handled onboarding/offboarding, including hardware setup and account permissions.
- Supported Mitel Contact Centre, VoIP systems, and warehouse/dispatch operations.
- Maintained and troubleshooted printers, Wi-Fi, and barcode scanners.
- Installed, configured, and maintained software and hardware.
- Applied security patches and monitored cybersecurity systems.
- Supported Microsoft 365 and maintained IT asset inventory.
- Documented technical issues and ensured compliance with IT policies.
Skills and Experience required to be considered for this IT Support Specialist position:
- 1 -3 years in a technical support role.
- Experience in Microsoft 365 Administration, Microsoft Exchange Online and Microsoft Office applications.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with Active Directory, and basic networking (TCP/IP, DNS, DHCP).
- Excellent customer service.
- Excellent troubleshooting, problem-solving, and communication skills.
- Understanding and awareness of Cyber Security best practices.
- Ability to work independently and manage multiple tasks simultaneously
If you feel like you meet the above criteria & would like to be considered for this IT Support Specialist position, please apply with your CV and contact Katie at Prime Appointments for a confidential chat. #officejobs
EUC Support Specialist
Posted 3 days ago
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Job Description
About the role
We are join looking for someone to join our dedicated IT service team as a EUC Support Specialist . This is a great opportunity if you have technical acumen and want to join the ever-moving energy industry to give your contribution to Energising a Greener, Fairer Future. We are looking for a skilled IT Level 2 Desktop Support professional to join our dynamic IT team. Ideally you will have extensive experience in managing and troubleshooting Windows environments, DNS, DHCP, Office packages, Intune, and ITIL processes. This role requires excellent problem-solving skills, a customer-focused attitude, and the ability to work independently and as part of a team. #LI-CET
Proven experience in a Level 2 desktop support within a trading or finance services environment is essential for this role.
Our office is located in central London close to Marble Arch. This is an office based role and it is a requirement for the role holder to be in the office 5 days per week.
Here is what you will be asked to do:
Provide Level 2 support for desktop and laptop issues, including hardware and software troubleshooting for a critical Trading operation
Manage and troubleshoot Windows operating systems and applications.
Troubleshoot basic DNS and DHCP
Support and administer Microsoft Office 365 packages
Utilise Microsoft Intune for device management and security
Follow ITIL best practices for incident, problem, and change management
Assist with the deployment and maintenance of desktop hardware and software
Document and track issues using our service desk system
Collaborate with other IT team members to resolve complex issues
Provide training and support to end-users as needed.
What we're looking for:
Proven experience in a Level 2 desktop support role within a trading or finance services environment
Strong knowledge of Windows operating systems and troubleshooting
Confident managing and organising Active directory and its objects
Experience with DNS and DHCP configuration and management
Proficiency in Microsoft Office 365 packages (Word, Excel, PowerPoint, Outlook)
Familiarity with ITIL processes and best practices
Excellent problem-solving and analytical skills
Strong communication and interpersonal skills
Ability to work independently and as part of a team
Experience using Jira/ServiceNow would be advantageous
Customer-focused attitude with a commitment to providing high-quality support.
eTrade Support Specialist
Posted 8 days ago
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Job Description
Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
**Job Category**
Project Management
**Target Openings**
1
**What Is the Opportunity?**
Are you ready to embark on a rewarding career in the insurance industry where attitude is key to success? We're seeking an enthusiastic and motivated individual to join our team and play a pivotal role in working with our Distribution and Underwriting teams, ensuring seamless operations and effective query resolutions.
As part of your journey, you will:
- Build and maintain robust working relationships with our broker partners, third-party technology providers, and internal teams.
- Gain expertise in our eTrade systems and processes, making you indispensable to our broker partners as you assist them in onboarding and trading with us electronically.
- Collaborate with our BI Small core team to learning about our current and future products, facilitating the implementation of product changes and user acceptance testing.
We're not just looking for skills-your enthusiasm, drive, and eagerness to learn and grow in the industry are what set you apart.
Ready to make an impact and thrive in a supportive and engaging environment? Apply today to join our team and embark on an exciting career path!
**What Will You Do?**
+ Timely resolution of internal or external queries and issues ensuring all decisions and processes are consistent with BI Small protocols.
+ Super User with our third party technology provider and be the first point of contact for internal stakeholders.
+ Responsible for data integrity and rectification of issues identified.
+ Business Lead for User Acceptance Training (UAT) and Change Request implementation.
+ Broker Activations on eTrade system and query resolution.
+ Perform other duties as assigned.
**What Will Our Ideal Candidate Have?**
+ Effective query resolution and problem solving techniques.
+ Understanding of data entry systems.
+ Experience of developing and maintaining relationships with internal and external stakeholders across various functions.
+ Effective prioritisation of workload.
+ Ability to easily navigate multiple IT systems.
+ Strong numeracy skills.
**What is a Must Have?**
+ A-level or equivalent school certificate.
**What Is in It for You?**
+ **Private Medical Insuran** **ce:** On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction.
+ **Retirement:** Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution.
+ **Holiday Entitlement:** Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year.
+ **Wellness Programme:** The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs.
+ **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice.
**Employment Practices**
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email ( ) so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit .
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Product Support Specialist
Posted 9 days ago
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Job Description
To grow Stryker's Joint Replacement business by promoting Hip and Knee products to Orthopaedic Surgeons and optimizing customer service, growing existing accounts through technical expertise.
The Product Support Specialist provides clinical product support to end users along with guidance and assistance during both Manual and Mako surgical procedures.
**Essential Duties & Responsibilities:**
- Stryker Citizen always Demonstrates outstanding ethics. Treats customers and employees with respect, represents the company in the best possible light.
- Knowledge: Communicates essential benefits of products and their clinical applications.
- Customer Service: Acts with integrity and reactively delivers on commitments within the required timescales.
- Business Planning: Constructs a basic business plan with input from mentor/manager. Daily, weekly, and monthly planning decided in partnership with mentor and RSM.
- Sales Skills: Develops rapport. Understands the importance of relationships in selling. Using open questioning techniques to ascertain customer's needs and has good working knowledge of key brands to open opportunities for the sales team to sell. Uses customer troubleshooting opportunities to grow and protect the business.
- Commercial Awareness: Understands that there are multiple stakeholders in the decision-making process and asks appropriate questions to identify the stakeholders.
- Discretion/Latitude/Impact: Work is closely supervised, and specific direction provided by more experienced staff. Keeps supervisor informed regularly on status of work. Failure to achieve results can normally be overcome without serious effect on revenue or budget.
- Achieve sales results in line with the annual sales target and KPI metrics
- Planning, prioritizing, and executing of required activities and customer support.
- Segmentation of the sales area and define a focus on the expansion of existing customers, as well as support for growing customers together with the Sales Team
- Support/maintenance of existing customers to maintain customer satisfaction/quality and collaboration with the Sales Team and other departments.
- Development of short and medium-term strategies in collaboration with the customer to secure/strengthen the Stryker position.
- Good communication and negotiation on an equal footing with customers, using reasonable and appropriate methods to ensure a profitable and sustainable relationship
- Market observations to strengthen own position and constant analysis of responsible area
- Address challenges with the customer and develop solutions (with support of RSM/Sales Team)
- Participate in in-house meetings to discuss organizational, development, and business issues and enhance relevant knowledge and skills
- Administration of IT based customer database/CRM-Tool
**Technical Expertise**
- Serve as front-line clinical and technical support to surgeons and hospital staff before, during and after surgical procedures.
- Train and guide surgeons and hospital staff in the use of Stryker's Mako robot including set-up, breakdown and related intra-operative activities to ensure precise and successful surgical outcomes.
- Use proprietary software to prepare pre-operative CT scans for assigned cases and assist surgeons in pre-operative implant planning, implant sizing and positioning.
- Troubleshoot and solve technical issues related to the robot independently or field escalation matters appropriately.
- Partner with Field Service team effectively to ensure technical issues are resolved and maintenance is delivered.
- Build knowledge of Stryker implants and instrumentation and mastery of the robot and its different applications in order to become a trusted "go-to" for all case coverage types (robotic and manual).
- Educate surgeons and staff on the clinical benefits of the robot and best practices with confidence, enthusiasm and respect.
- Complete Mako 101 and 201 training for all robotic-assisted surgery applications. Obtain certification for each application needed to perform independent case coverage.
- Complete JR 101 and 201 training and develop an understanding of all basic manual procedures.
- Develop ability to competently cover complex primary and revision hip and knee procedures.
**Key Talents / Skill Requirements**
- Excellent communication skills with proficiency in spoken and written English.
- Outgoing and persuasive manner and ability to deal with people who hold differing beliefs or values.
- Confidence and persistence.
- Patience and self-motivation.
- Analytical and planning skills.
- Flexible approach to work to adapt to changes.
- Strong teamwork and networking skills.
- Commercial and business awareness.
- Valid driving license.
- Ability and self-confidence to meet the customer on an equal footing to discuss medical and economic issues
- Sales Skills - challenge the customer
- Assertiveness
- Service and solution oriented
- OR experience
- Learning skills - Ability to apply new skills at any time. Is open to new ideas.
- Self-employment: High self-organization skills
- Willingness to travel
- Positive attitude, a "can do" solution orientated approach to succeed.
- Self-motivated, you take ownership of your work
- Collaborative partners, you build and leverage relationships to bring together ideas, data and insights to drive continuous improvements and ultimately to secure wins within your own team as well as in other teams/functions across the business.
- Teamwork is an integral part of this role.
- Goal Orientated, to thrive in this fast-paced environment you will stop at nothing to ensure you achieve your goals, keeping the patient/customer and their requirements squarely in focus, we want people who deliver safe and robust solutions.
- High Ethics & Integrity, we want you to win in the right way, that's a fundamental building block of Stryker's vision of being the most admired company in healthcare.
**Qualifications/Experience:**
- 0-1 years Sales experience with Diploma in related field. Higher Education advantageous.
- Market knowledge and Medical Background preferred
- First professional experience in sales of capital goods or consumables requiring explanation or many years of experience in clinics / OR
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.
Application Support Specialist
Posted 7 days ago
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Job Description
Application Support Consultant
Location- Hemel Hempstead
Onsite Requirements- Up to 3 days a week
The Opportunity:
Are you passionate about technology and driven by problem-solving? Do you enjoy collaborating with customers to deliver exceptional software solutions? Join us as an Application Support Consultant and elevate your career within a dynamic, innovative, and people-focused team.
The Role:
As an Application Support Consultant, you will play a pivotal role in supporting customers across a variety of business modules, including Accounting, CRM, E-Commerce, and Supply Chain Management. You will be part of a collaborative Customer Success Office, helping customers achieve their goals with tailored ERP software solutions. If you thrive in a fast-paced environment and have a passion for creative problem-solving, this role is for you.
Key Responsibilities:
• Provide technical and operational support to a growing customer base.
• Respond to inquiries on system operations and troubleshoot issues effectively.
• Collaborate with internal teams to deliver optimal solutions for business challenges.
• Maintain clear documentation of issues and resolutions.
• Ensure excellent customer experiences by managing queries with empathy and professionalism.
Essential Requirements:
• A strong problem-solver with analytical skills and a proactive mindset.
• Excellent communication abilities, both written and verbal, to translate technical details into user-friendly information.
• Knowledge or experience in any of the following areas is advantageous:
• Accounting, ERP, or Business Management Software systems.
• SQL scripting, databases (SQL Server, MySQL), and associated tools.
• REST API, EDI, and other integration technologies.
• Financial and management reporting.
• A relevant degree or equivalent experience in Computer Science, Accounting, or Business is preferred.
The Benefits:
• Competitive Salary: Reflective of your skills and experience.
• Health & Wellness: Access to private healthcare and a wellness reimbursement program.
• Flexible Working: Achieve work-life balance with our hybrid working plan.
• Retirement Planning: Employer pension contributions up to 5%.
• Generous Leave: 29 days of paid leave with the option to purchase additional days.
• Training & Development: Continuous professional development opportunities to help you thrive.
For more information, please apply below or contact me directly.
Contact: 02077806706
Email:
LinkedIn: Shay Campbell | LinkedIn
Reference: AMC/SCA/ASC
Application Support Specialist
Posted today
Job Viewed
Job Description
Application Support Specialist
* Exciting opportunity for an Application Support Specialist to join a growing HealthTech company working at the forefront of clinical intelligence and patient care technology.
* Full-time, permanent position based in London with hybrid working, offering up to £40,000 depending on experience.
* Immediate start available - ideal for candidates with strong SQL, applica.
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