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What We Expect

We are currently seeking a Field Support Engineer with technical elevator knowledge and experience of our major competitors’ products to join our pioneering team in Manchester.

What We Expect

We are currently seeking a Field Support Engineer with technical elevator knowledge and experience of our major competitors’ products to join our pioneering team in Manchester.

As a Field Support Engineer, your day to day will include:

• Provide remote technical support to TKE field technicians across Europe, with occasional travel to give on-site support when required
• Get involved in research about new control systems and digital solutions
• Assist in the development of training simulators and product test rigs
• Undertake training as necessary to be at the forefront of industry and technological developments
• Deliver training courses to field engineers from across Europe
• Assist with the preparation of product support content for field use
  
  

• Proven experience working as a field support engineer
• A subject matter expert in one or more our major competitors’ product lines
• Excellent communication skills: verbal, telephone and written
• Positive attitude, capable of working under pressure as part of a team
• Confident in using your own initiative and proactive thinking outside of the box
• An investigative mind-set that approaches issues from all angles, especially for the purpose of identifying workarounds for on-going incidents
• Demonstrated exceptional customer service and problem-solving skills
• NVQ4 (or similar) qualification an advantage
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• It is desirable if you have language skills, especially in French (Italian or German can be also considered)
  
  

• Competitive salary paid on a monthly basis
• 34 days holiday, inclusive of bank holidays
• Attractive company pension scheme
• Health cash plan provided, allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody and more.
• Life Assurance Scheme - 4x annual salary
• Free access to premium health and wellbeing apps
• Subsidised gym membership
• Industry-leading enhanced maternity and paternity provision
• Multiple salary sacrifice benefits including Electric Cars and Cycle2Work
• Long Service award scheme, with holiday benefits
• Employee Assistance Programme
• Refer a friend scheme
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Industries Machinery Manufacturing, Facilities Services, and Construction

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Overview

Client Support Executive - Onboarding. Location: Hybrid - 2 days in our Wilmslow office, 3 from home. Working Hours: Full-time.

Citation is one of the UK's leading providers of Health & Safety, HR, Employment Law and ISO services to businesses. But we're far from average — our people bring their personalities to work, not just their policies!

It's a great place to work because of the people we employ. Fun, professional, and supportive, we're looking for likeminded individuals who bring passion and positivity to what they do. If our culture sounds like the right fit for you and you're excited to be part of our success story, we'd love to hear from you.

• Provide exceptional telephone and online support to clients across the UK
• Welcome new clients and deliver training on our platform
• Make proactive touchpoints with clients throughout their contract
• Ensure clients gain maximum value from their Citation service

We're looking for natural problem solvers who can take ownership of queries from start to finish, identifying needs and offering effective solutions. Whatever your background, if you're passionate about delivering outstanding customer service, we can teach you the rest. You'll be someone who:

• Engages confidently and professionally over the phone
• Learns new systems quickly and uses information to support clients effectively
• Puts the client first, making it your mission to understand their needs and exceed expectations

• 25 Days of Holiday + Bank: Take your well-deserved break with 25 days of holiday, plus bank holidays.
• Birthday Bliss: A day off on your birthday.
• Post-Wedding Bliss: Extra weeks of holiday for new spouses.
• Growing Families: Vouchers and perks for expectant parents.
• Healthcare cash plan: Private healthcare for wellbeing.
• Pawternity Leave: A day off to welcome a new pet.
• Community Days: A day off to volunteer or support charities.

If you're passionate about client support, love problem-solving, and want to work in a fun and supportive team, apply today and start your journey with Citation!

Overview

As the Manager MS Support Team at Waters, you will be working alongside a dynamic team, as well as on cutting-edge technology, in order to make our customers successful.

We rely on your expertise to provide systems support to field service engineers on Waters’ LC-MS technologies. At Waters, we provide you with exciting opportunities to travel internationally from time to time so that you can support our Field Service team at a global scale.

Essential:

• You will be delivering high-quality and efficient support to the Global Field Service organisation on Waters products and work collaboratively to achieve a high level of customer satisfaction consistently.
• You will be capturing information and then develop that into knowledge base material.
• Being adaptable to travel is essential for assisting Global Field organizations with customer concerns and installations as necessary.

Desirable:

• You may be required the representative of the customer and field support perspective in meetings with other departments during new product development.
• You may serve as a trainer to support the Global Service Education department by delivering technical service training courses on new and existing products.

Education:

• A degree in a related technology or equivalent experience

Essential competences:

• Customer-focused with very good listening skills
• Ability to understand, interpret and communicate complex technical issues
• A flexible work ethic and enjoys working in a team environment
• Good interpersonal skills with a positive sense of humour and able to contribute as part of the Global Services Support department.

Desirable competences:

• Previous customer-related or field-related experience.
• Experience with Waters’ products and applications or related experience.

In addition to salary, we will provide you with flexibility, 25 days' holidays, family-friendly excellent benefits such as attractive employer pension contribution, life assurance, income protection and private medical for all the family, as well as lots of opportunities to grow, develop and contribute.

Waters Corporation (NYSE:WAT) is a global leader in analytical instruments, separations technologies, and software, serving the life, materials, food, and environmental sciences for over 65 years. Our Company helps ensure the efficacy of medicines, the safety of food and the purity of water, and the quality and sustainability of products used every day. In over 100 countries, our 7,600+ passionate employees collaborate with customers in laboratories, manufacturing sites, and hospitals to accelerate the benefits of pioneering science.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters aligns with all relevant federal, state, and local regulations. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Overview

As the Manager MS Support Team at Waters, you will be working alongside a dynamic team, as well as on cutting-edge technology, in order to make our customers successful.

We rely on your expertise to provide systems support to field service engineers on Waters' LC-MS technologies. At Waters, we provide you with exciting opportunities to travel internationally from time to time so that you can support our Field Service team at a global scale.

Responsibilities

Essential:

• You will be delivering high-quality and efficient support to the Global Field Service organisation on Waters products and work collaboratively to achieve a high level of customer satisfaction consistently.
• You will be capturing information and then develop that into knowledge base material.
• Being adaptable to travel is essential for assisting Global Field organizations with customer concerns and installations as necessary.

Desirable:

• You may be required the representative of the customer and field support perspective in meetings with other departments during new product development.
• You may serve as a trainer to support the Global Service Education department by delivering technical service training courses on new and existing products.

Qualifications

Education:

• A degree in a related technology or equivalent experience

Essential competences:

• Customer-focused with very good listening skills
• Ability to understand, interpret and communicate complex technical issues
• A flexible work ethic and enjoys working in a team environment
• Good interpersonal skills with a positive sense of humour and able to contribute as part of the Global Services Support department.

Desirable competences:

• Previous customer-related or field-related experience.
• Experience with Waters' products and applications or related experience.

Benefits

In addition to salary, we will provide you with flexibility, 25 days' holidays, family-friendly excellent benefits such as attractive employer pension contribution, life assurance, income protection and private medical for all the family, as well as lots of opportunities to grow, develop and contribute.

Company Description

Waters Corporation (NYSE:WAT) is a global leader in analytical instruments, separations technologies, and software, serving the life, materials, food, and environmental sciences for over 65 years. Our Company helps ensure the efficacy of medicines, the safety of food and the purity of water, and the quality and sustainability of products used every day. In over 100 countries, our 7,600+ passionate employees collaborate with customers in laboratories, manufacturing sites, and hospitals to accelerate the benefits of pioneering science.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters aligns with all relevant federal, state, and local regulations. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.

Overview

Job Title: D365 CE Support Consultant

Location: Remote or Manchester

Type: Permanent

We're looking for a proactive and customer-focused D365 CE Support Consultant to join our team. You'll be responsible for providing functional support across Microsoft Dynamics 365 Customer Engagement applications, ensuring users receive timely and effective assistance.

• Provide 1st and 2nd line support for Dynamics 365 CE (Sales, Customer Service, Marketing, etc.)
• Troubleshoot and resolve functional issues, escalating technical problems when necessary
• Assist with system configuration, data management, and user training
• Collaborate with internal teams and external partners to ensure smooth operation of the platform
• Document support cases, resolutions, and contribute to knowledge base articles
• Support testing and deployment of updates and new features

• Proven experience supporting Microsoft Dynamics 365 CE or CRM systems
• Strong understanding of CE modules (Sales, Customer Service, etc.)
• Excellent communication and problem-solving skills
• Ability to work independently and manage multiple support requests
• Experience with Power Platform (Power Automate, Power Apps) is a plus
• Microsoft certifications are desirable but not essential

• A collaborative and supportive team environment
• Opportunities for professional development and certification
• Flexible working arrangements
• Exposure to exciting projects and technologies

Direct message the job poster from ConnexAI

As a Desktop Support Technician at ConnexAI, you’ll be key in supporting our internal infrastructure across multiple global offices. Reporting to the Global Head of Infrastructure, you’ll handle day‑to‑day IT operations, onboarding, and troubleshooting while driving service quality and helping embed a culture of best practice.

Based in our Manchester HQ, you’ll work hands‑on with local teams and remotely support international offices to keep everything running smoothly.

• Onboard new starters with devices and software using our standard build process
• Maintain the internal asset register
• Manage users and permissions via Active Directory and Group Policy
• Monitor internal systems, including antivirus, WSUS, and third‑party updates
• Troubleshoot hardware/software issues and coordinate with vendors as needed
• Configure and support VPN access for remote users
• Set up and maintain VLANs to ensure correct network segmentation
• Support and maintain virtual environments
• Identify opportunities to improve internal IT processes
• Act as an escalation point within the Infrastructure team
• Champion a culture of IT security, reliability, and user‑first service

• Confident in supporting end users across varied technical skill levels
• Proactive, adaptable, and solutions‑focused
• Comfortable managing multiple tasks and priorities at once
• Keen to grow your role alongside the business
• Microsoft MTA / MCSA / MCSP (required)
• Experience managing virtual environments

With offices across five continents, ConnexAI is one of the UK’s fastest‑growing tech companies. Our Infrastructure team keeps that engine running, delivering secure, reliable systems that support our global operations.

You’ll be part of a hands‑on, collaborative team solving real‑world challenges, helping shape the tools and processes that support a world‑class SaaS platform.

Associate

Full‑time

Information Technology

Software Development, IT System Training and Support, Telecommunications

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Desktop Support Specialist

Title: Desktop Support Specialist

Location: Manchester Area, United Kingdom (On-site)

Duration: 12 Months

Shift: 9 hours

SOW:

• Must have at least 3 to 4 years of experience in managing IT Service Management operations primarily in End User Computing and Deskside support services.
• High Level understanding of the Desktop Support technology areas and understanding across infrastructure components.
• Ability to assemble and re-seat components like RAM, SSD, screens, WLAN cards, keyboards, and motherboards.
• Capable of system recalibration and thorough sanitization of both external shells and internal components, including cooling fans.
• Experience in usage of SCCM/Ivanti/Intune for deployments and installations.
• Experience in OS installation, handling OS related issues and troubleshooting of issues.
• Experience in patches and package installation & troubleshooting.
• Experience in handling Conference room devices (Polycom / CISCO / Star leaf phones, touch pads, Monitors, Cameras, MS Teams based conference room/meeting room/end users allocated devices etc.), Co-ordination with Facilities teams for maintenance & management of Non Network devices such as CCTV Camera, humidity sensors.
• Ensure all the workstations are updated with latest Anti-Virus, patches, Windows patches & feature packs etc.
• Should have good exposure in troubleshooting using remote support tools like RDP, IDRACK, ILO, IP Phones etc.
• Ability to trouble shoot printer issues and file restorations etc.
• Customer service focused; ability to manage key stakeholders in positive, poised and effective manner.
• Proven experience effectively communicating issues/challenges and solutions to the business.
• Strong understanding and demonstrated experience working within the Managed Service Operation.
• Excellent English communication skills, both written and oral and analytical skills.
• Knowledge and experience with ITIL Service Management Lifecycle framework and processes. Analytical and Communication skills.
• Should have experience in managing/maintaining/tracking of Asset Inventory. Follow the Laptop Reclamation Process and escalation guidelines to reclaim the laptops. Coordinate Laptops stock, imaging, allocation and de-allocation where Service Provider Site support resources are staffed. Manage entire laptop lifecycle, including maintaining accurate status in ITSM platform according to regional processes and polices. Management of Mobile devices, handhelds, docking station, monitors, mouse, keyboard and power cords etc.
• Housekeeping activities such as space reclamation, profiles archiving

Mid-Senior level

Contract

Information Technology

IT Services and IT Consulting and Computer and Network Security

Overview

Desktop Support Engineer- IMAC role at Capgemini. We’re looking for a collaborative and detail-oriented individual to join our End User Services (EUS) team. You’ll report to the EUS Tower Lead and Team Leads and play a key role in ensuring the accuracy of our Stock Management Tool/database and coordinating the end-to-end delivery of IMAC (Install, Move, Add, Change) services. This role is onsite 5 days per week in Barrow in Furness. The individual must have a full UK Driving Licence.

If you are successfully offered this position, you will go through a series of pre-employment checks, including identity, nationality or immigration status, employment history going back 3 continuous years, and an unspent criminal record check (Disclosure and Barring Service).

• Build and rebuild devices to meet user needs and follow stock control procedures and support with inventory reporting
• Maintain compliance of the Stock Management Tool/database and manage deliveries into Stores and follow hardware allocation and disposal processes
• Provision and configure equipment for end users
• Coordinate IMAC deliverables from start to finish
• Deliver a positive and professional customer experience, even in high-pressure situations

• Experience in inventory management and software/application installation (preferred)
• A proactive approach to problem-solving and awareness of working to defined SLAs
• Basic understanding of server infrastructure and networking and familiarity with ticketing systems
• Ability to manage multiple tasks and priorities in a dynamic environment and good understanding of desktop environments

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion. Get The Future You Want |

IT Support Technical Analyst Desktop Support Manchester £30K-£36K+

We are looking for a strong IT Support Technical Analyst to work for an exciting client in Manchester, the successful candidates will need the below skills.

Main Responsibilities:

• Resolving incidents & requests in line with the defined ITIL based processes and to agreed Business service levels.
• Delivering IT support and troubleshooting for end users in a predominant Windows environment.
• Day to day monitoring and management of infrastructure in the field.
• Identifying areas of improvement and implementing corrective action to better Group IT Service Delivery.
• Engagement in new and upcoming IT related projects relating to upgrades and service improvement.
• Representing Group IT within the business and at all times delivering world class customer service.
• Supporting over 4,500 IT users in 180+ locations.

Required qualifications, experience and skills:

• Broad knowledge of Windows Server and Client operating systems with a strong technical background around Microsoft technologies including but not limited to; Group Policy, Active Directory, DNS, DHCP, Exchange, NTFS and File Sharing permissions.
• Knowledge of mobile operating systems including both Android and iOS.
• Knowledge of Backup technologies and typical practices around data safeguarding.
• Understanding of networking fundamentals (LAN, WAN and Switches).