What Jobs are available for IT Support in Manchester Airport?

• Lead and mentor a team of technical support specialists.
• Manage and resolve escalated technical support issues.
• Ensure timely and effective resolution of customer inquiries.
• Monitor support queue performance and key metrics.
• Develop and maintain comprehensive support documentation and knowledge bases.
• Identify trends in support issues and recommend proactive solutions.
• Contribute to the improvement of support processes and tools.
• Train and onboard new support team members.
• Act as a primary point of contact for critical customer issues.
• Champion customer satisfaction and service excellence.

• Proven experience in technical support, with at least 2 years in a lead or supervisory role.
• Strong technical knowledge of (relevant technologies - e.g., operating systems, software applications, hardware).
• Excellent troubleshooting and problem-solving skills.
• Exceptional customer service and communication skills.
• Proficiency in using helpdesk and ticketing systems (e.g., Zendesk, Jira Service Management).
• Ability to manage and motivate a remote team.
• Strong organisational and time-management skills.
• Ability to work independently and prioritise tasks effectively.
• Experience in the (relevant industry) is a plus.
• Relevant IT certifications are desirable.

• Lead and mentor a team of technical support specialists.
• Provide advanced technical troubleshooting and problem-solving for complex issues.
• Manage and prioritise incoming support requests and tickets.
• Ensure timely and effective resolution of customer technical issues.
• Develop and maintain technical documentation and knowledge base articles.
• Monitor support performance metrics and identify areas for improvement.
• Collaborate with IT and development teams to resolve bugs and enhance products.
• Train support staff on new products, procedures, and troubleshooting techniques.
• Contribute to the development and implementation of support best practices.
• Ensure a high level of customer satisfaction through effective support delivery.

• Proven experience in a technical support or helpdesk role, with at least 2 years in a lead or supervisory capacity.
• Strong knowledge of operating systems (Windows, macOS, Linux) and common software applications.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
• Excellent analytical and troubleshooting skills.
• Superb communication and interpersonal skills, with the ability to explain technical concepts clearly.
• Experience in team leadership, coaching, and performance management.
• Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
• Relevant technical certifications (e.g., CompTIA A+, Network+, MCSA) are a plus.
• A customer-centric approach with a passion for service excellence.

PMO Coordinator

Warrington

£30,000 to £0,000 basic plus 30 days holiday, healthcare, free gym and more!

We are recruiting for a PMO Support / Project Coordinator to support the delivery of Tech project that have a profound impact across the UK. To be considered, you must have excellent PMO / project administration experience.

To be considered, you must have excellent project administration / project coordination / project support experience gained within a recruitment, sales or consultancy environment.

Position Overview

• This role is at the heart of our project delivery function and you will be the glue that holds our projects together.
• You will be responsible for tracking, recording and reporting on all project delivery
• The post holder will be required to maintain central records for the portfolio
• Another key responsibility will be providing an overview to stakeholders, escalating risks and managing issues through to resolution

Key Responsibilities:

• Own all data entry for live projects
• Own processes ensuring contractors are paid and clients billed.
• Own reporting to senior management by collecting and analysing project information
• Oversee project initiation activities including the preparation and facilitation of project kick-off meetings
• Oversee the production of essential documentation such as agendas, reports and presentations for all live projects ensuring standardisation across the portfolio.

Skills & Experience Required:

• Solid skills when it comes to administration, support or coordination
• Experience of working in a recruitment, sales or consultancy environment dealing with multiple projects and clients
• Excellent stakeholder management skills
• Detailed orientated and excellent multi-tasker

Benefits

• Basic salary 0,000 - 0,000
• 30days Holiday + Bank Holidays
• Private Healthcare
• Free Parking
• Free Gym Membership

If you are someone who enjoys working in fast-paced environments, possesses attention to detail and is able to spin multiple plates at once, we would love to hear from you.

Location: Stockport

Job Type: Full-time / Part-time

Company: Your Family Healthcare Limited

Are you someone who finds joy in helping others live their best lives? At Your Family Healthcare, we're looking for kind-hearted, energetic Support Workers who want to make a real difference every single day.

In this role, you'll be a vital part of someone's journey—offering personal care, emotional support, and practical help with daily tasks like mobility, meals, and companionship. You'll work closely with individuals to promote independence and dignity, all while being part of a team that truly values your compassion and dedication.

What we're looking for:

• At least 2 years' experience in a care or support role
• Level 2 or 3 qualification in mental health or social work
• A warm, flexible attitude and great communication skills
• Full Drivers License

We offer ongoing training, a supportive environment, and the chance to grow your career while doing work that matters. If you're ready to bring heart, energy, and purpose to your day—this is the place for you.

Job Types: Full-time, Part-time, Permanent

Pay: £12.50-£13.00 per hour

Benefits:

• Company pension

Language:

• English (preferred)

Work Location: In person

Salary

£24,527

Working Pattern

Full Time, Flexible Working

Vacancy Approach

External

Location

Warrington

Region

North West

Closing Date

17-Oct-2025

Business Unit

Risley

Post Type

Permanent

Civil Service Grade

AA

Number of jobs available

1

Reserve List

12 Months

Job ID

10528

Job description

The job holder will be required to carry out the following responsibilities, activities and duties:

• Undertake filing on a daily basis to provide effective record keeping in line with local procedures
• Request and receive information/records from other establishments
• Store records appropriately / forward the back record or abscond record to the requesting establishment in a timely manner
• Send, collect and distribute faxes to appropriate staff
  Deliver and collect post w- appropriate
• Maintain the filing system of the previous year's files so they are moved to archive and the oldest archive years files are sent for destruction in accordance with required standards (e.g. data protection)

Undertake other administrative tasks including:

• Provide administrational assistance in area of work
• Maintain accurate filing system for area of work
  Respond to queries relating to area of work, redirecting w- required

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder

Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements w business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone's circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.

Some of MoJ's terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

Standard full time working hours are 37 hours per week excluding breaks which are unpaid. HMPPS welcomes part-time, flexible and job-sharing working patterns, w they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the HMPPS' Flexible Working policy.

If you are a current NPS employee, this vacancy may be available on a Loan basis for up to 2 years. Applications are invited from suitable qualified staff.

The Loan/Secondment is subject to the approval of the selected candidate's Business Unit, which should be obtained before confirmation of appointment.

Benefits

Annual Leave

• The holiday year runs from 1 March. If you work a non standard work pattern your leave entitlement may be expressed in either hours or days as appropriate. Leave entitlement is calculated on a pro-rata basis and you will be advised of your actual entitlement on appointment. If you were appointed internally and your leave was previously calculated in days, this will continue to be the case.

Bank, Public and Privilege Holidays

• You are entitled to 9 days (66 hours 36 minutes) in recognition of bank, public and privilege holidays. These hours are added to your annual leave allowance. T is a requirement to work some public and bank holidays subject to your shift pattern and the operational needs of the establishment

Pension

• The Civil Service offers a choice of two pension schemes, giving you the flexibility to choose the pension that suits you best.

Work Life Balance

HM Prison & Probation Service (HMPPS) is keen to encourage alternative working arrangements. Work life balance provides greater opportunities for staff to work more flexibly wver managers and establishments can accommodate requests to do so. HMPPS offers flexible working subject to completion of a satisfactory probationary period and NVQ

Season Ticket Advance

• After two months' service, you'll be eligible to apply for a season ticket advance to purchase a quarterly or longer-period season ticket for travel between home and your place of work

Childcare Vouchers

For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers

Training

HMPPS is committed to staff development and offers a range of training and development opportunities, including areas such as Equality and Diversity, Dealing with Challenging Behaviour, Suicide Prevention and Anti Bullying Programmes

• T are opportunities to access promotion programmes and HMPPS provides a variety of training appropriate to individual posts
• All staff receive security and diversity training and an individual induction programme into their new roles

Eligibility

• All candidates are subject to security and identity checks prior to taking up post
• All external candidates are subject to 6 months probation. Internal candidates are subject to probation if they have not already served a probationary period within HMPPS
• All staff are required to declare whether they are a member of a group or organisation which the HMPPS considers to be racist

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

• To Transformative Business Services Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-);
• To Ministry of Justice Resourcing team (resourcing-management-);
  To the Civil Service Commission (details available- )

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team.

For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos.

Diversity & Inclusion

The Civil Service is committed to attract, retain and invest in talent wver it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.

For further details about the initiative and eligibility requirements visit:

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

Civil Service Nationality Rules

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Reserve list

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.

Contact Information

MoJ:

If you require any assistance please call Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-

Please quote the job reference 10528

HMPPS:

If you require any assistance please call Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-

Please quote the job reference 10528

• Band-2-SSA-Records- (Job Description Attachment)

Behaviours

Behaviours Application Form Question Word Limit

500

Developing Self and Others

Communicating and Influencing

Working Together

Managing a Quality Service

Interview Dates

Expected 04/11/2025 & 05/11/2025

Behaviours

Developing Self and Others

Communicating and Influencing

Working Together

Managing a Quality Service

Strengths

Strengths will be assessed but these are not shared in advance. To learn more about Strengths and how they are assessed .

Use of Artificial Intelligence (Al)

You must ensure that any evidence submitted as part of your application, including your CV, statement of suitability and behaviour examples, are truthful and factually accurate. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.

Level of security checks required

DBS Standard

Northern Case Management (NCM) was established in 1997 to provide support to people with acquired neurological damage (i.e. brain, spinal cord injury) and empower them to develop their full potential and enrich their lifestyle through providing a comprehensive client focused service.

NCM work closely with the client and their family or representative to tailor support packages for clients in their own homes and in the community.

NCM continues to meet the increasing requirement for case management services and now boasts a multi-disciplined team of 8 case managers plus support staff and manages over 200 support workers on behalf of Clients.

We have an amazing opportunity for a Support worker to join us to support a young girl in St Helens area.

What you'll be working:

All applicants must hold a full UK driving license

Female applicants only

Our client is a young girl aged 13 with Cerebral Palsy she is looking for passionate, fun loving, caring support staff to join her support team supporting her in her home, school and community.

She suffered a brain injury at birth, she has a permanent PEG (feeds and medication needs). She also requires support with all Activities of Daily Living. Experience preferred but not essential as you will work as part of a team and will receive all required training including regular clinical supervision.

She attends school and to meet her needs and her family's the shifts are split.

Monday to Friday (to support with getting to school).

Monday to Friday (meal preparation, socialisation and preparing for bed); Saturday & Sunday (to support with access to the community).

Additional hours during school holidays are required, from 08.00 till 20.00

You will be required to drive our client's wheelchair adapted vehicle- to escort her to and from school/in and around the community.

What you'll be doing:

To establish and maintain a trusting, therapeutic, working relationship with client, family & Case ManagerTo support the client in line with the Care Plan guidelines To promote, monitor and maintain health, safety and security in the workplaceTo promote effective communication with all parties.To contribute to the protection of individuals from abuse.To liaise with other agencies when requiredTo complete daily records as advised including; time sheets, daily records, care plan summary and critical incidents, petty cash etcTo attend supervision, team meetings and other meetings with the employer and other persons as nominated by the employerTo attend training sessions as arrangedTo support the client to attend and participate in a range of community activities. To support the client to attend hydrotherapy if required. To carry out therapy practise sessions as advised by treating professionals

Observe and operate at all times in accordance with the Company's policies and procedures.Provide a flexible working pattern, to ensure the smooth operation of service, including working out of core hours, weekends and public holidays.To undertake any other duties appropriate and as reasonably required, to meet the changing needs of the service.Ensuring service user needs and business objectives are met.

What you'll have:

Have some experience of neurological conditions and working in a community setting. Experience of working with client with complex needs is desirableAbility to work as part of a team and as an individual. Self-confidence and able to manage challenging situations.Excellent interpersonal, verbal and written communication skills.Strong organisational, time management and planning skills, with a commitment to self-management and continuous personal development.IT literate. Use of MS Word, Excel and Outlook.Flexible, professional and positive approach to multi-site working.Proven reliability in terms of full attendance and timekeeping.Full UK driving licence.

Service User FocusHealth and SafetyLeading, Managing and PlanningCompany StandardsTeam WorkCommunicationMedical

Take personal responsibility for their actions, keeping the commitments they make to others

Are passionate about the service they provide, and show pride in delivering the best possible outcomes

Are caring , demonstrating empathy and an understanding of the individual needs of others

Act with integrity and transparency, showing respect for others diverse backgrounds, experiences, ideas and beliefs

Work in collaboration , working positively with others, listening effectively and communicating clearly to share information and problem solve

What to look forward to:

Accrued annual leave
• A Nest personal Pension Account
• Join the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities
• Active Reward App giving discounts and savings on your weekly shop
• Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice
• Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials like going to the dentist or opticians
• We recognise outstanding Active Behaviours via the Active Awards programme
• and, of course, the support and guidance of our qualified Case Manager, clinical and business leadership teams so that you can really develop your career with Northern Case Management and the Active Care Group

Join Our Person-Centred Support Team in Congleton
Empowering individuals to live life their way. Are you a caring, compassionate person looking for a rewarding role where you can make a real difference?We're looking for female support workers to join our vibrant team on a bank basis , supporting a wonderful lady in her own home in Congleton. Due to the nature of the role and the needs of the client, a full UK driving licence is essential, as you'll be driving her vehicle for day trips and outings.? Meet Our Client Say hello to a lovely, bubbly, and independent woman who loves a good laugh and enjoys being out and about! Whether it's coffee dates, trips to the cinema, or playing Boccia twice a week, she enjoys an active lifestyle and values her independence. She's well known in her local community and especially enjoys visiting places like West Kirby and New Brighton.She's looking for kind, reliable people who can support her with day-to-day life and enable her to continue doing the things she loves her way.? Shifts Available

Day shifts : 10am 10pmEvening shifts : 6pm 10pmSleep-in nights : 10pm 10am
Choose shifts that work for you on a flexible, zero-hours basis.

Personal care and daily routinesMedication supportMoving and handlingGetting out and about in the community socialising, appointments, and leisure activities

A kind, respectful, and person-centred approachGood communication and a positive attitudeFlexibility and reliabilityA full UK driver's licence (to drive the client's vehicle)

Up to £13.00 per hour Flexible shifts to suit your lifestyleFull specialist training & ongoing supportAccrued holiday payRolling rotas for regular, consistent workAccess to our Active Learning Hub for personal and professional developmentRefer a Friend Scheme earn up to £1,500!Nest personal pension schemeActive Awards recognition programme