601 IT Support jobs in North East

Desktop Support Analyst 

New York, North East £25 - £35 hour companies_data/amicis_global

Posted 4 days ago

Job Viewed

Tap Again To Close

Job Description

Title: Desktop Support Analyst 



Location: White Plains, NY 10601



Duration: 12+ Months



 



Kindly help me with your most updated resume if you are interested.



 



To support the daily activities of the Desktop Support computing systems including the implementation, maintenance, enhancement, and documentation of desktop Operating Systems applications and hardware; to promote procedures and standards and disseminate information to the user communities; and to provide complex level Help Desk-type services for hardware, software, and applications support.



Job Functions & Responsibilities:

Under direct supervision.

Support Desktop & Laptop Lifecycle; (Configuring & Installation of Equipment, End User training / Support, Tracking of all Assets from purchase through to disposal).

Support Help Desk in a Level 2 capacity (hardware, software, printer equipment, mobile devices).

Contribute to a library of information by documenting hardware, software installation procedures, support information, and equipment inventory.

Assist with the implementation of new projects as needed.

Work with IT staff on developing new policies or procedures.

Order computer supplies related to his or her area of responsibility.

For system outages – escalate issues to 3rd Level Support (Via - Email, Desk / Cell Phone, Text Messaging) and assist the support team as required.

Assist Desktop Support team in evaluating new hardware / software technology to meet the business needs of our customers.

The candidate will oversee hardware/ software maintenance agreements and put forth necessary quotes to procure the required items.

Candidates will be required to support mobile devices in and out of the office.

On adhoc basis customers will report directly to Desktop Support seeking assistance with their mobile devices (iPhones, Laptops, Mobile Workstations). Regardless of the issue staff members are required to assist the customer to the best of their ability.

 



Skills:

Knowledge of desktop / laptop computers, network architecture, software applications, Active Directory.

Effective planning and organization skills that support the Maintenance of the Desktop Asset database, keeping it up-to-date.

Knowledge of desktop / laptop computers, network architecture, software applications, Active Directory.

Effective planning and organization skills that support the Maintenance of the Desktop Asset database, keeping it up-to-date with new equipment and software, and their dispositions.

Effective oral and written communications skills; ability to communicate with end users at their level of understanding.

 



Education & Certifications:

Bachelor's Degree in computer science, engineering or related technical or business discipline.

Minimum 4 years quality experience

Experience in desktop support operating systems.

Advanced degree, training, professional affiliations desirable.





Location: White Plains, NY 10601



Duration: 12+ Months



 



Kindly help me with your most updated resume if you are interested.



 



To support the daily activities of the Desktop Support computing systems including the implementation, maintenance, enhancement, and documentation of desktop Operating Systems applications and hardware; to promote procedures and standards and disseminate information to the user communities; and to provide complex level Help Desk-type services for hardware, software, and applications support.



Job Functions & Responsibilities:

Under direct supervision.

Support Desktop & Laptop Lifecycle; (Configuring & Installation of Equipment, End User training / Support, Tracking of all Assets from purchase through to disposal).

Support Help Desk in a Level 2 capacity (hardware, software, printer equipment, mobile devices).

Contribute to a library of information by documenting hardware, software installation procedures, support information, and equipment inventory.

Assist with the implementation of new projects as needed.

Work with IT staff on developing new policies or procedures.

Order computer supplies related to his or her area of responsibility.

For system outages – escalate issues to 3rd Level Support (Via - Email, Desk / Cell Phone, Text Messaging) and assist the support team as required.

Assist Desktop Support team in evaluating new hardware / software technology to meet the business needs of our customers.

The candidate will oversee hardware/ software maintenance agreements and put forth necessary quotes to procure the required items.

Candidates will be required to support mobile devices in and out of the office.

On adhoc basis customers will report directly to Desktop Support seeking assistance with their mobile devices (iPhones, Laptops, Mobile Workstations). Regardless of the issue staff members are required to assist the customer to the best of their ability.

 



Skills:

Knowledge of desktop / laptop computers, network architecture, software applications, Active Directory.

Effective planning and organization skills that support the Maintenance of the Desktop Asset database, keeping it up-to-date.

Knowledge of desktop / laptop computers, network architecture, software applications, Active Directory.

Effective planning and organization skills that support the Maintenance of the Desktop Asset database, keeping it up-to-date with new equipment and software, and their dispositions.

Effective oral and written communications skills; ability to communicate with end users at their level of understanding.

 



Education & Certifications:

Bachelor's Degree in computer science, engineering or related technical or business discipline.

Minimum 4 years quality experience

Experience in desktop support operating systems.

Advanced degree, training, professional affiliations desirable.
This advertiser has chosen not to accept applicants from your region.

SC Cleared, IT Support, 2nd Line Support, Laptop,Desktop

Tyne and Wear, North East £165 - £185 Daily Experis

Posted 4 days ago

Job Viewed

Tap Again To Close

Job Description

contract

Seeking an SC Cleared 2nd Line Desktop Support person for a 6-12 month on site government contract.

* Ability to quickly learn and support basic Desktop & Laptop hardware and software in a W10/Win11 environment. HP, Dell and Lenovo.

* Mac OS experience and knowledge, desktop and Mac Book

* Good MS office products experience - Office 365 and Teams.

* Experience of using Apple, Android and other mobile devices.

* An understanding of wireless connectivity and fault diagnostics.

* To be able to floor walk and deal with any technical quires as well as walk-up Tech Bar environments.

* Able to navigate around the OS, to find and recreate desktop shortcuts.

* Able to add printers and map network connections.

* Able To follow scripts to build and configure laptops and desktops.

* To perform moves and changes and set up workstations.

* Experience and knowledge in Server technology including datacentre - HP Proliant G8 - G10, Dell server, Lenovo blades. Back-ups, Tape library, storage, configuration and hardware.

* Cisco knowledge

* Excellent customer skills are essential

People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.

This advertiser has chosen not to accept applicants from your region.

Technical Support Engineer

North Yorkshire, North East Chase Taylor Recruitment Ltd

Posted today

Job Viewed

Tap Again To Close

Job Description

permanent

Are you passionate about quality, coaching, and technical excellence? Ready to join a market-leading garage door installation company that’s raising the bar for service and support across the industry?

We’re recruiting a Technical Support Engineer to become the driving force behind field quality, technical support, and installer development. If you love solving complex problems, helping others succeed, and raising standards – this role is made for you.

What You’ll Be Doing:

  • Support our Installers
  • Coach & Train Engineers in the Field
  • Conduct Quality Audits and ensure installations meet high standards
  • Root Cause Analysis (RCA) – identify issues, implement real fixes
  • Provide Actionable Feedback to the Business and Field Teams
  • Deliver Training & Mentorship for new Engineers
  • Sign Off Engineers’ Competence post-training
  • Support Large or Complex Installations as the technical lead
  • Help Develop Training Materials, Online Courses, and Best Practice Manuals
  • Audit Customer Aftercare Services and provide coaching where needed

What You Bring:

  • Knowledge of garage doors, components, and installation
  • Skilled in troubleshooting & fault diagnosis
  • Experience in performance coaching and auditing
  • Excellent communication, especially when working remotely
  • Self-motivated, solutions-driven, and a team player
  • Passion for customer service and exceeding expectations

Why Join ?

  • Be part of a fast-growing, respected brand
  • Make a real impact on product quality and customer satisfaction
  • Collaborate with a passionate, expert team
  • Opportunities for career growth and continuous learning
This advertiser has chosen not to accept applicants from your region.

Technical Support Analyst

NE2 1DG Newcastle upon Tyne, North East £28000 Annually WhatJobs

Posted 8 days ago

Job Viewed

Tap Again To Close

Job Description

full-time
Our esteemed technology solutions provider is looking for a dedicated and adept Technical Support Analyst to join their established IT department, based in the heart of Newcastle upon Tyne, Tyne and Wear, UK . This is a critical on-site role, responsible for providing first-line technical assistance and support to internal users and external clients. You will be the first point of contact for troubleshooting IT-related issues, ensuring smooth operation of computer systems, applications, and networks. The successful candidate will possess excellent problem-solving skills, a customer-centric approach, and a solid understanding of hardware, software, and network troubleshooting.

Key Responsibilities:
  • Respond to and resolve technical support requests via phone, email, and ticketing system.
  • Diagnose and troubleshoot hardware, software, and network issues for desktops, laptops, and peripherals.
  • Install, configure, and maintain computer systems and user accounts.
  • Provide technical guidance and support for standard business applications (e.g., Microsoft Office Suite, ERP systems).
  • Escalate complex technical issues to senior IT staff or specialized teams when necessary.
  • Document all support activities, resolutions, and technical procedures in the knowledge base.
  • Assist with the setup and configuration of new equipment for new hires.
  • Conduct regular system checks and maintenance tasks to prevent issues.
  • Provide training and guidance to users on IT best practices and system usage.
  • Contribute to the continuous improvement of IT support processes and services.

Qualifications:
  • Proven experience in an IT support or helpdesk role, minimum 2 years preferred.
  • Strong knowledge of Windows operating systems (e.g., Windows 10, Windows 11) and macOS.
  • Familiarity with network concepts (TCP/IP, DNS, DHCP) and troubleshooting.
  • Experience with Active Directory and user account management.
  • Proficiency in supporting Microsoft 365 applications.
  • Excellent communication and interpersonal skills, with a patient and methodical approach to problem-solving.
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
  • Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are advantageous.
  • A proactive attitude towards learning new technologies and resolving issues efficiently.
  • This role is based in our office in Newcastle upon Tyne, Tyne and Wear, UK , and requires full-time, on-site attendance.
This advertiser has chosen not to accept applicants from your region.

Technical Support Engineer

SR1 2TA Sunderland, North East £30000 Annually WhatJobs

Posted 9 days ago

Job Viewed

Tap Again To Close

Job Description

full-time
Our client is seeking a dedicated and technically proficient Technical Support Engineer to join their thriving, fully remote customer service team. This role is integral to providing first-class technical assistance to a diverse customer base, ensuring swift resolution of issues and fostering customer loyalty. You will be the primary point of contact for users experiencing technical difficulties with our products/services, diagnosing problems, and offering effective solutions. This position demands strong analytical skills, excellent communication abilities, and a passion for technology. You will be responsible for troubleshooting hardware, software, and network-related issues, guiding customers through complex processes, and documenting support interactions meticulously. As a remote-first organisation, we foster a collaborative and supportive virtual environment where your contributions are highly valued. This is an excellent opportunity to advance your career in technical support within a company that invests in its employees' growth and well-being. The successful candidate will be adept at working independently, managing their workload efficiently, and contributing positively to team objectives. You will be expected to stay up-to-date with product developments and industry trends to provide the most effective support possible. The ability to explain technical information clearly and concisely to both technical and non-technical users is essential. This role requires a proactive mindset, identifying recurring issues and contributing to knowledge base articles and process improvements. Join us and be a vital part of a company committed to delivering outstanding technical support and customer experiences from anywhere in the UK.

Responsibilities:
  • Provide timely and effective technical support to customers via phone, email, and chat.
  • Diagnose and troubleshoot a wide range of technical issues related to software, hardware, and network connectivity.
  • Guide customers through step-by-step solutions and product usage.
  • Escalate complex issues to senior support staff or relevant departments when necessary.
  • Maintain accurate and detailed records of customer interactions and resolutions in the ticketing system.
  • Contribute to the development and maintenance of the knowledge base and support documentation.
  • Identify recurring technical problems and suggest solutions for improvement.
  • Collaborate with team members to share knowledge and best practices in a remote setting.
  • Ensure a high level of customer satisfaction through professional and efficient support.
  • Adhere to company service level agreements (SLAs) and quality standards.
Qualifications:
  • Proven experience in a technical support or helpdesk role.
  • Strong understanding of operating systems (Windows, macOS), networking concepts, and common software applications.
  • Excellent problem-solving and analytical skills.
  • Superb communication and interpersonal skills, with the ability to explain technical concepts clearly.
  • Experience with ticketing systems (e.g., Zendesk, Jira Service Desk) and remote support tools.
  • Ability to work independently and manage time effectively in a remote environment.
  • A proactive approach to customer service and technical problem-solving.
  • Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.
  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
  • Enthusiasm for technology and a commitment to continuous learning.
The role is fully remote, serving clients near Sunderland, Tyne and Wear, UK .
This advertiser has chosen not to accept applicants from your region.

Technical Support Specialist

SR1 1AA Sunderland, North East £25000 Annually WhatJobs

Posted 11 days ago

Job Viewed

Tap Again To Close

Job Description

full-time
Our client is a rapidly expanding technology solutions provider seeking a skilled and customer-focused Technical Support Specialist to join their vibrant team in **Sunderland, Tyne and Wear, UK**. This role is crucial in ensuring our clients receive timely and effective technical assistance, resolving issues efficiently, and maintaining high levels of customer satisfaction. You will be the primary point of contact for users experiencing technical difficulties, providing support across a range of software and hardware issues. A strong understanding of IT systems, excellent problem-solving abilities, and exceptional communication skills are essential for this position.

Key Responsibilities:
  • Provide first-line technical support to users via phone, email, and in-person.
  • Diagnose and resolve hardware, software, and network issues.
  • Escalate complex issues to appropriate senior support teams when necessary.
  • Guide users through step-by-step solutions and clearly document technical procedures.
  • Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
  • Troubleshoot and resolve issues with operating systems (Windows, macOS), and common business applications.
  • Manage user accounts, permissions, and access rights.
  • Contribute to the knowledge base by documenting common issues and their solutions.
  • Proactively identify opportunities for system improvements and user training.
  • Maintain a high standard of customer service, ensuring all queries are handled professionally and efficiently.
We are looking for candidates with a minimum of 2 years of experience in a technical support or helpdesk role. A strong understanding of computer hardware, software, networking concepts, and operating systems is required. Proficiency with ticketing systems and remote support tools is essential. Excellent communication, interpersonal, and problem-solving skills are critical. The ability to explain technical issues to non-technical users in a clear and concise manner is paramount. Certifications such as CompTIA A+, Network+, or ITIL Foundation are highly desirable. This role is based in our office, offering a dynamic and collaborative team environment.
This advertiser has chosen not to accept applicants from your region.

Technical Support Specialist

NE1 4BR Newcastle upon Tyne, North East £28000 Annually WhatJobs

Posted 11 days ago

Job Viewed

Tap Again To Close

Job Description

full-time
Our client, a leading provider of business software solutions, is seeking a motivated and customer-focused Technical Support Specialist to join their team in Newcastle upon Tyne, Tyne and Wear, UK . This hybrid role offers a blend of remote flexibility and in-office collaboration, allowing you to provide exceptional technical assistance to a diverse client base.

Responsibilities:
  • Respond to customer inquiries via phone, email, and ticketing systems, providing timely and effective technical support for our software products.
  • Diagnose and troubleshoot complex technical issues, identifying root causes and implementing appropriate solutions.
  • Guide users through problem-solving processes, ensuring clear and concise communication.
  • Escalate unresolved issues to senior support engineers or development teams when necessary.
  • Document technical issues and resolutions in a comprehensive knowledge base.
  • Assist with user training and provide guidance on product features and best practices.
  • Contribute to the improvement of support processes and documentation.
  • Monitor system performance and identify potential issues before they impact users.
  • Maintain a high level of customer satisfaction through excellent service and technical expertise.
  • Stay current with product updates and new features to ensure accurate support.

Qualifications:
  • Proven experience in a technical support or helpdesk role, preferably supporting software applications.
  • Strong understanding of operating systems (Windows, macOS) and common hardware configurations.
  • Excellent problem-solving and analytical skills with a methodical approach to troubleshooting.
  • Proficiency in using ticketing systems and remote support tools.
  • Exceptional customer service and communication skills, both written and verbal.
  • Ability to explain technical concepts to non-technical users.
  • Experience with SQL and database concepts is a plus.
  • Familiarity with cloud-based platforms (e.g., AWS, Azure) is advantageous.
  • Relevant certifications (e.g., CompTIA A+, ITIL) are desirable.
  • Ability to work effectively both independently and as part of a hybrid team.
This is an excellent opportunity for an individual passionate about technology and helping others to grow their career within a supportive environment. The ideal candidate will be eager to learn and adapt to new challenges.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know

About the latest It support Jobs in North East !

Technical Support Lead

NE1 4ED Newcastle upon Tyne, North East £30000 Annually WhatJobs

Posted 11 days ago

Job Viewed

Tap Again To Close

Job Description

full-time
Our client, a rapidly growing technology solutions provider, is seeking an experienced Technical Support Lead to manage and mentor their customer support team in Newcastle upon Tyne, Tyne and Wear, UK . This hybrid role offers the opportunity to lead a dedicated team while maintaining flexibility. You will be responsible for overseeing the day-to-day operations of the technical support department, ensuring prompt and effective resolution of customer issues. The ideal candidate will possess a strong technical aptitude, excellent leadership skills, and a passion for customer service. Your responsibilities will include managing support tickets, providing Tier 2 and Tier 3 technical assistance, developing support documentation and knowledge bases, and identifying areas for service improvement. You will also play a key role in training and developing support agents, setting performance standards, and ensuring customer satisfaction targets are met. Experience with IT infrastructure, software troubleshooting, and ticketing systems is essential. You will liaise with development and operations teams to escalate complex issues and contribute to product feedback. Responsibilities:
  • Lead, mentor, and manage a team of technical support specialists.
  • Oversee the resolution of customer technical issues, providing Tier 2/3 support.
  • Manage the ticketing system and ensure efficient ticket handling and resolution.
  • Develop and maintain comprehensive knowledge base articles and support documentation.
  • Identify trends in customer issues and collaborate with development teams to implement fixes.
  • Monitor team performance and provide regular feedback and coaching.
  • Ensure adherence to service level agreements (SLAs) and customer satisfaction goals.
  • Contribute to the continuous improvement of support processes and tools.
  • Train new support staff on products, procedures, and best practices.
  • Act as a point of escalation for complex customer issues.
Qualifications:
  • Proven experience in a technical support role, with at least 2 years in a leadership or supervisory capacity.
  • Strong technical knowledge of operating systems, networking, and common software applications.
  • Experience with IT support ticketing systems (e.g., Zendesk, ServiceNow).
  • Excellent problem-solving, analytical, and troubleshooting skills.
  • Strong leadership, communication, and interpersonal skills.
  • Ability to work effectively in a hybrid environment.
  • Customer-focused mindset with a commitment to delivering exceptional service.
  • Experience developing support documentation and training materials.
  • Familiarity with cloud technologies (e.g., AWS, Azure) is a plus.
This is an excellent opportunity for a motivated individual to take on a leadership role and make a significant impact on customer success.
This advertiser has chosen not to accept applicants from your region.

Technical Support Lead

SR1 2AY Sunderland, North East £45000 Annually WhatJobs

Posted 11 days ago

Job Viewed

Tap Again To Close

Job Description

full-time
Our client is a rapidly expanding technology firm looking to enhance its customer support capabilities. We are seeking a dynamic and experienced Technical Support Lead to manage and grow our remote support team. This fully remote role is perfect for a motivated individual who excels in problem-solving and possesses a deep understanding of IT systems and customer service best practices. You will be responsible for leading a team of technical support specialists, ensuring prompt and effective resolution of customer issues, and contributing to the continuous improvement of our support infrastructure and processes. This position offers the unique opportunity to build and shape a high-performing, dispersed support function, providing essential assistance to our global customer base without the need to commute.

Key Responsibilities:
  • Lead, train, and mentor a team of remote technical support specialists.
  • Oversee the daily operations of the technical support helpdesk, ensuring efficient ticket management and response times.
  • Develop and implement best practices for troubleshooting and resolving technical issues across various platforms and software.
  • Act as an escalation point for complex technical problems, providing in-depth solutions.
  • Monitor support performance metrics and implement strategies for continuous improvement.
  • Create and maintain comprehensive knowledge base articles, FAQs, and support documentation.
  • Collaborate with product development and engineering teams to identify and resolve recurring issues.
  • Gather customer feedback and provide insights to improve product usability and features.
  • Ensure excellent customer service standards are maintained at all times.
  • Manage support tools and systems, recommending upgrades or new solutions as needed.
  • Develop and deliver training materials for new support team members.
  • Contribute to the overall IT strategy and infrastructure planning.
Qualifications and Experience:
  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
  • Minimum of 5 years of experience in technical support or IT helpdesk roles, with at least 2 years in a leadership or supervisory capacity.
  • Proven experience in managing remote teams effectively.
  • Strong technical aptitude with a broad understanding of operating systems (Windows, macOS, Linux), networking concepts, and common software applications.
  • Experience with CRM and ticketing systems (e.g., Zendesk, ServiceNow, Jira Service Management).
  • Excellent problem-solving, analytical, and diagnostic skills.
  • Exceptional communication, interpersonal, and customer service skills.
  • Ability to remain calm and professional under pressure.
  • Experience in scripting or basic programming (e.g., PowerShell, Python) is a plus.
  • Certifications such as CompTIA A+, Network+, ITIL Foundation are desirable.
This is an exciting chance to lead a vital function within our organization, contributing significantly to customer satisfaction and success, all from your remote workspace.
This advertiser has chosen not to accept applicants from your region.

Technical Support Engineer

Cramlington, North East Central Employment Agency (North East) Limited

Posted today

Job Viewed

Tap Again To Close

Job Description

permanent

Technical Support Engineer – Cramlington

Role Overview

An exciting opportunity has arisen for a Technical Support Engineer to join a dynamic and growing team in Cramlington. This role is ideal for a self-driven and highly motivated individual with a passion for troubleshooting, digital technology, and providing exceptional customer support. You will be responsible for offering technical assistance .


WHJS1_UKTJ

This advertiser has chosen not to accept applicants from your region.
 

Nearby Locations

Other Jobs Near Me

Industry

  1. request_quote Accounting
  2. work Administrative
  3. eco Agriculture Forestry
  4. smart_toy AI & Emerging Technologies
  5. school Apprenticeships & Trainee
  6. apartment Architecture
  7. palette Arts & Entertainment
  8. directions_car Automotive
  9. flight_takeoff Aviation
  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
View All IT Support Jobs View All Jobs in North East