601 IT Support jobs in North East

Seeking an SC Cleared 2nd Line Desktop Support person for a 6-12 month on site government contract.

* Ability to quickly learn and support basic Desktop & Laptop hardware and software in a W10/Win11 environment. HP, Dell and Lenovo.

* Mac OS experience and knowledge, desktop and Mac Book

* Good MS office products experience - Office 365 and Teams.

* Experience of using Apple, Android and other mobile devices.

* An understanding of wireless connectivity and fault diagnostics.

* To be able to floor walk and deal with any technical quires as well as walk-up Tech Bar environments.

* Able to navigate around the OS, to find and recreate desktop shortcuts.

* Able to add printers and map network connections.

* Able To follow scripts to build and configure laptops and desktops.

* To perform moves and changes and set up workstations.

* Experience and knowledge in Server technology including datacentre - HP Proliant G8 - G10, Dell server, Lenovo blades. Back-ups, Tape library, storage, configuration and hardware.

* Cisco knowledge

* Excellent customer skills are essential

People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.

Are you passionate about quality, coaching, and technical excellence? Ready to join a market-leading garage door installation company that’s raising the bar for service and support across the industry?

We’re recruiting a Technical Support Engineer to become the driving force behind field quality, technical support, and installer development. If you love solving complex problems, helping others succeed, and raising standards – this role is made for you.

What You’ll Be Doing:

• Support our Installers
• Coach & Train Engineers in the Field
• Conduct Quality Audits and ensure installations meet high standards
• Root Cause Analysis (RCA) – identify issues, implement real fixes
• Provide Actionable Feedback to the Business and Field Teams
• Deliver Training & Mentorship for new Engineers
• Sign Off Engineers’ Competence post-training
• Support Large or Complex Installations as the technical lead
• Help Develop Training Materials, Online Courses, and Best Practice Manuals
• Audit Customer Aftercare Services and provide coaching where needed

What You Bring:

• Knowledge of garage doors, components, and installation
• Skilled in troubleshooting & fault diagnosis
• Experience in performance coaching and auditing
• Excellent communication, especially when working remotely
• Self-motivated, solutions-driven, and a team player
• Passion for customer service and exceeding expectations

Why Join ?

• Be part of a fast-growing, respected brand
• Make a real impact on product quality and customer satisfaction
• Collaborate with a passionate, expert team
• Opportunities for career growth and continuous learning

• Respond to and resolve technical support requests via phone, email, and ticketing system.
• Diagnose and troubleshoot hardware, software, and network issues for desktops, laptops, and peripherals.
• Install, configure, and maintain computer systems and user accounts.
• Provide technical guidance and support for standard business applications (e.g., Microsoft Office Suite, ERP systems).
• Escalate complex technical issues to senior IT staff or specialized teams when necessary.
• Document all support activities, resolutions, and technical procedures in the knowledge base.
• Assist with the setup and configuration of new equipment for new hires.
• Conduct regular system checks and maintenance tasks to prevent issues.
• Provide training and guidance to users on IT best practices and system usage.
• Contribute to the continuous improvement of IT support processes and services.

• Proven experience in an IT support or helpdesk role, minimum 2 years preferred.
• Strong knowledge of Windows operating systems (e.g., Windows 10, Windows 11) and macOS.
• Familiarity with network concepts (TCP/IP, DNS, DHCP) and troubleshooting.
• Experience with Active Directory and user account management.
• Proficiency in supporting Microsoft 365 applications.
• Excellent communication and interpersonal skills, with a patient and methodical approach to problem-solving.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are advantageous.
• A proactive attitude towards learning new technologies and resolving issues efficiently.
• This role is based in our office in Newcastle upon Tyne, Tyne and Wear, UK , and requires full-time, on-site attendance.

• Provide timely and effective technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot a wide range of technical issues related to software, hardware, and network connectivity.
• Guide customers through step-by-step solutions and product usage.
• Escalate complex issues to senior support staff or relevant departments when necessary.
• Maintain accurate and detailed records of customer interactions and resolutions in the ticketing system.
• Contribute to the development and maintenance of the knowledge base and support documentation.
• Identify recurring technical problems and suggest solutions for improvement.
• Collaborate with team members to share knowledge and best practices in a remote setting.
• Ensure a high level of customer satisfaction through professional and efficient support.
• Adhere to company service level agreements (SLAs) and quality standards.

• Proven experience in a technical support or helpdesk role.
• Strong understanding of operating systems (Windows, macOS), networking concepts, and common software applications.
• Excellent problem-solving and analytical skills.
• Superb communication and interpersonal skills, with the ability to explain technical concepts clearly.
• Experience with ticketing systems (e.g., Zendesk, Jira Service Desk) and remote support tools.
• Ability to work independently and manage time effectively in a remote environment.
• A proactive approach to customer service and technical problem-solving.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.
• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Enthusiasm for technology and a commitment to continuous learning.

• Provide first-line technical support to users via phone, email, and in-person.
• Diagnose and resolve hardware, software, and network issues.
• Escalate complex issues to appropriate senior support teams when necessary.
• Guide users through step-by-step solutions and clearly document technical procedures.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Troubleshoot and resolve issues with operating systems (Windows, macOS), and common business applications.
• Manage user accounts, permissions, and access rights.
• Contribute to the knowledge base by documenting common issues and their solutions.
• Proactively identify opportunities for system improvements and user training.
• Maintain a high standard of customer service, ensuring all queries are handled professionally and efficiently.

• Respond to customer inquiries via phone, email, and ticketing systems, providing timely and effective technical support for our software products.
• Diagnose and troubleshoot complex technical issues, identifying root causes and implementing appropriate solutions.
• Guide users through problem-solving processes, ensuring clear and concise communication.
• Escalate unresolved issues to senior support engineers or development teams when necessary.
• Document technical issues and resolutions in a comprehensive knowledge base.
• Assist with user training and provide guidance on product features and best practices.
• Contribute to the improvement of support processes and documentation.
• Monitor system performance and identify potential issues before they impact users.
• Maintain a high level of customer satisfaction through excellent service and technical expertise.
• Stay current with product updates and new features to ensure accurate support.

• Proven experience in a technical support or helpdesk role, preferably supporting software applications.
• Strong understanding of operating systems (Windows, macOS) and common hardware configurations.
• Excellent problem-solving and analytical skills with a methodical approach to troubleshooting.
• Proficiency in using ticketing systems and remote support tools.
• Exceptional customer service and communication skills, both written and verbal.
• Ability to explain technical concepts to non-technical users.
• Experience with SQL and database concepts is a plus.
• Familiarity with cloud-based platforms (e.g., AWS, Azure) is advantageous.
• Relevant certifications (e.g., CompTIA A+, ITIL) are desirable.
• Ability to work effectively both independently and as part of a hybrid team.

• Lead, mentor, and manage a team of technical support specialists.
• Oversee the resolution of customer technical issues, providing Tier 2/3 support.
• Manage the ticketing system and ensure efficient ticket handling and resolution.
• Develop and maintain comprehensive knowledge base articles and support documentation.
• Identify trends in customer issues and collaborate with development teams to implement fixes.
• Monitor team performance and provide regular feedback and coaching.
• Ensure adherence to service level agreements (SLAs) and customer satisfaction goals.
• Contribute to the continuous improvement of support processes and tools.
• Train new support staff on products, procedures, and best practices.
• Act as a point of escalation for complex customer issues.

• Proven experience in a technical support role, with at least 2 years in a leadership or supervisory capacity.
• Strong technical knowledge of operating systems, networking, and common software applications.
• Experience with IT support ticketing systems (e.g., Zendesk, ServiceNow).
• Excellent problem-solving, analytical, and troubleshooting skills.
• Strong leadership, communication, and interpersonal skills.
• Ability to work effectively in a hybrid environment.
• Customer-focused mindset with a commitment to delivering exceptional service.
• Experience developing support documentation and training materials.
• Familiarity with cloud technologies (e.g., AWS, Azure) is a plus.

• Lead, train, and mentor a team of remote technical support specialists.
• Oversee the daily operations of the technical support helpdesk, ensuring efficient ticket management and response times.
• Develop and implement best practices for troubleshooting and resolving technical issues across various platforms and software.
• Act as an escalation point for complex technical problems, providing in-depth solutions.
• Monitor support performance metrics and implement strategies for continuous improvement.
• Create and maintain comprehensive knowledge base articles, FAQs, and support documentation.
• Collaborate with product development and engineering teams to identify and resolve recurring issues.
• Gather customer feedback and provide insights to improve product usability and features.
• Ensure excellent customer service standards are maintained at all times.
• Manage support tools and systems, recommending upgrades or new solutions as needed.
• Develop and deliver training materials for new support team members.
• Contribute to the overall IT strategy and infrastructure planning.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in technical support or IT helpdesk roles, with at least 2 years in a leadership or supervisory capacity.
• Proven experience in managing remote teams effectively.
• Strong technical aptitude with a broad understanding of operating systems (Windows, macOS, Linux), networking concepts, and common software applications.
• Experience with CRM and ticketing systems (e.g., Zendesk, ServiceNow, Jira Service Management).
• Excellent problem-solving, analytical, and diagnostic skills.
• Exceptional communication, interpersonal, and customer service skills.
• Ability to remain calm and professional under pressure.
• Experience in scripting or basic programming (e.g., PowerShell, Python) is a plus.
• Certifications such as CompTIA A+, Network+, ITIL Foundation are desirable.

Technical Support Engineer – Cramlington

An exciting opportunity has arisen for a Technical Support Engineer to join a dynamic and growing team in Cramlington. This role is ideal for a self-driven and highly motivated individual with a passion for troubleshooting, digital technology, and providing exceptional customer support. You will be responsible for offering technical assistance .

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