401 IT Support jobs in North East

Your new company Stoftware designers dedicated to providing the highest level of customer service.


Your new role We are looking for an outgoing and friendly team-player, to deliver excellent customer service to all our customers on the telephone, by email and via our website. Are you customer-focussed, with excellent problem-solving skills and a professional, friendly manner?


What you'll need to succeed

• Ideally, have some experience of working in a customer service/technical support role
• Able to deliver high levels of customer care and adapt to varying customer needs
• Strong communication, interpersonal and written skills and the ability to deal sensitively with customers who have a disability
• A proactive approach to finding solutions to customer queries and challenges
• Ideally, a good knowledge of smartphones, tablets and apps and a commitment to learning and supporting our specialist software
• The ability to effectively and accurately use a range of IT systems
• A flexible and adaptable approach to dealing with a range of tasks in a busy environment

What you'll get in return The opportunity to work for a fantastic organisation


What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Internal Technical Sales Engineer Industrial Electrical Control & Automation

Negotiable Salary Package, Pension, and other benefits.

Our Client has a requirement for an Internal Sales Engineer with experience in Electrical control and automation to provide sales and technical support to the external customer base, whilst developing and maintaining customer relationships and promoting products and services to maximise sales opportunities. You are most likely to be living in North of the Tyne area, including, North Shields, Whitley Bay, Wallsend, Longbenton, Jesmond, Cramlington, Blyth in order to commute. Ideally you will have knowledge of a wide range of electrical market related products and are likely to have strengths in more than one product area. This could be industrial electrical, control & automation/factory automation/process control including control gear, switchgear, automation equipment, variable speed drives, plc, hmi, instrumentation, cable management systems, connection systems, industrial data comms enclosures, sensors, and possibly ATEX equipment.

As the Internal Sales Engineer you will respond to and handle all product technical enquiries. You will be required, with training, to understand and be familiar with the full product range with the ability to offer alternatives if required and advise on the selection of products where possible. You will liaise with Field Sales Engineers and other staff to achieve the branch objectives and sales performance and as is normal in a small team environment engage in other duties. It is also expected that you have commercial ability and awareness to generate quotation for customers and are competent to judge the competitive situation needed to win the order whilst being mindful of profitability.

In order to perform this role successfully you will need technical electrical knowledge, there is flexibility on the qualification if you can illustrate your knowledge, product applications knowledge and commercial awareness. The ideal candidate may already be in a similar role as an internal sales engineer, technical support engineer, an electrical engineer looking to move into a commercial environment with the ability to illustrate good customer and administrative skills, or a graduate engineer with customer experience in a sales environment looking to develop their career in technical sales.

Knowledge and Experience

• GCSE Maths and English (or equivalent)
• None mandatory but relevant knowledge and experience must be demonstrated or possibly ONC/HNC in Electrical engineering (or other electrical engineering qualification)
• Good working knowledge of Microsoft Office and data entry systems
• Full clean driving licence
• Experience in similar sales /customer service environment.
• Experience with an electrical engineering role, or a background in electrical distribution would be an advantage.

Post codes used are for advertising purposes only.

To register your interest contact us with an up to date CV and we will be pleased to call you for a confidential discussion. To view more of our positions click on the Rise logo at the top of this page or visit our website directly.

We work across a range of business to business/B2B market sectors including Renewable Energy, Electrical, Control & Automation, Electronic, Renewable Energy, Pneumatics, Hydraulics, Fluid Power, Instrumentation, Engineering services companies, Industrial Consumables, Industrial Components, Capital Equipment, Material Handling, Scientific Equipment, Petrochemical and Utilities.

Rise Executive Search & Recruitment Ltd are currently working on a wide range of business to business/B2B sales positions, account management, business development and sales management roles including: Internal Sales Engineer, Technical Support, Product Specialist, Sales Manager, UK Sales Manager, National Sales Manager, Country Manager, Regional Sales Manager, Area Sales Manager, Sales Executive, Senior Sales Executive, National Account Manager, Business Development Manager, Key Account Manager, Account Executive, National Account Executive, Sales Specialist, Global Account Manager, Sales Representative, Territory Sales, Field Sales, Client Relationship Manager, Sales Engineer, Sales Consultant, Technical Sales, Senior Sales Engineer, Export Sales, International Sales, European Sales, Branch Manager, Sales Director, Trainee Sales, Graduate Sales, Telesales, Internal Sales, Office Sales.

• Lead, mentor, and manage a team of technical support specialists.
• Oversee the resolution of customer technical issues, providing Tier 2/3 support.
• Manage the ticketing system and ensure efficient ticket handling and resolution.
• Develop and maintain comprehensive knowledge base articles and support documentation.
• Identify trends in customer issues and collaborate with development teams to implement fixes.
• Monitor team performance and provide regular feedback and coaching.
• Ensure adherence to service level agreements (SLAs) and customer satisfaction goals.
• Contribute to the continuous improvement of support processes and tools.
• Train new support staff on products, procedures, and best practices.
• Act as a point of escalation for complex customer issues.

• Proven experience in a technical support role, with at least 2 years in a leadership or supervisory capacity.
• Strong technical knowledge of operating systems, networking, and common software applications.
• Experience with IT support ticketing systems (e.g., Zendesk, ServiceNow).
• Excellent problem-solving, analytical, and troubleshooting skills.
• Strong leadership, communication, and interpersonal skills.
• Ability to work effectively in a hybrid environment.
• Customer-focused mindset with a commitment to delivering exceptional service.
• Experience developing support documentation and training materials.
• Familiarity with cloud technologies (e.g., AWS, Azure) is a plus.

• Lead, train, and mentor a team of remote technical support specialists.
• Oversee the daily operations of the technical support helpdesk, ensuring efficient ticket management and response times.
• Develop and implement best practices for troubleshooting and resolving technical issues across various platforms and software.
• Act as an escalation point for complex technical problems, providing in-depth solutions.
• Monitor support performance metrics and implement strategies for continuous improvement.
• Create and maintain comprehensive knowledge base articles, FAQs, and support documentation.
• Collaborate with product development and engineering teams to identify and resolve recurring issues.
• Gather customer feedback and provide insights to improve product usability and features.
• Ensure excellent customer service standards are maintained at all times.
• Manage support tools and systems, recommending upgrades or new solutions as needed.
• Develop and deliver training materials for new support team members.
• Contribute to the overall IT strategy and infrastructure planning.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in technical support or IT helpdesk roles, with at least 2 years in a leadership or supervisory capacity.
• Proven experience in managing remote teams effectively.
• Strong technical aptitude with a broad understanding of operating systems (Windows, macOS, Linux), networking concepts, and common software applications.
• Experience with CRM and ticketing systems (e.g., Zendesk, ServiceNow, Jira Service Management).
• Excellent problem-solving, analytical, and diagnostic skills.
• Exceptional communication, interpersonal, and customer service skills.
• Ability to remain calm and professional under pressure.
• Experience in scripting or basic programming (e.g., PowerShell, Python) is a plus.
• Certifications such as CompTIA A+, Network+, ITIL Foundation are desirable.

• Lead and mentor a team of technical support specialists, ensuring high levels of service and productivity.
• Provide advanced technical support for the company's software products, resolving complex issues.
• Manage incoming support requests via phone, email, and ticketing systems, prioritising and escalating as needed.
• Develop and maintain comprehensive support documentation, including FAQs, knowledge base articles, and troubleshooting guides.
• Identify trends in support issues and collaborate with development teams to implement product improvements.
• Monitor support queues and performance metrics, ensuring timely resolution of customer tickets.
• Conduct training sessions for new support staff and ongoing professional development for the team.
• Gather customer feedback and use it to enhance the customer experience and support offerings.
• Ensure adherence to service level agreements (SLAs) and company support policies.
• Contribute to the overall customer success strategy of the organisation.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in technical support or IT helpdesk roles, with at least 2 years in a leadership or senior capacity.
• Proven experience troubleshooting software applications and diagnosing technical issues.
• Strong understanding of operating systems (Windows, macOS), networking concepts, and common software applications.
• Excellent communication, interpersonal, and customer service skills.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
• Ability to manage and motivate a team effectively.
• Strong problem-solving and analytical skills.
• A proactive approach to identifying and resolving issues before they escalate.
• Familiarity with cloud-based software and SaaS models is a plus.

Join Our Client as a Support Worker - No Two Days Are the Same!

Looking for a job that's rewarding, social, and packed with variety? Step into a role where every day brings something new! Whether you're heading out for a trip to the cinema, supporting someone to try a new hobby, or simply having a laugh over a cuppa, you'll be making a real difference in people's lives.

What's in it for you?

• 13 an hour
• Free private healthcare & 6 weeks' holiday
• Outstanding training & career progression - climb the ladder if you want to!
• Double-time pay on Bank Holidays
• Home-cooked meals during shifts
• 24/7 GP consultation via Aviva Health app
• Discounts on brands & travel
• NEST pension scheme & Employee Assist Program
• Death in service benefit
• Access to dental care

What You'll Be Doing

This isn't just any support role, it's about building relationships, creating experiences, and bringing joy to others. You'll be:

• Heading out on fun activities - from theatre trips to football matches
• Supporting individuals in their day-to-day lives, helping them gain confidence and independence
• Being a friendly face, a listening ear, and a source of encouragement

The company has invested in quick, easy-to-use mobile tools that let you record notes in just a few minutes a day, meaning less time on paperwork and more time supporting the people in your care!

Who We're Looking For

• A caring, sociable, and fun-loving individual who genuinely enjoys being around people
• Flexibility to work days and nights, or just nights

Why Join Our Client?

They're an award-winning care provider with over 15 years of experience, running two 'Outstanding' rated homes in County Durham. They believe in teamwork, laughter, and personal growth. You'll feel supported from day one, with an established team around you and modern tools that make your job easier. Whether you're looking for a long-term career in care or simply want to be part of something meaningful, they'll support you every step of the way.

If you've worked as a Care Assistant, Healthcare Assistant, Residential Support Worker, or even if you're brand new to care, we'd love to hear from you!

Apply today - your next adventure starts here!

Your Care are seeking experienced Support workers, to join our amazing team, working alongside clients with learning disabilities from mild to challenging in and around the Middlesbrough area, this is agency work so of course its excellent rates of pay, free ongoing training, uniform, holiday pay, pension and weekly pay.

You must have a minimum of 12 months experience working alongside people with learning disabilities and or mental health issues.

Must hold a full UK drivers license.

Medications training is an advantage but if you don’t have this, we can offer training.

Oliver McGowan training is an advantage but if you don't have this we can offer training.

Flexible hours including paid sleep shifts.

Must be eligible to work in the UK and we do not offer sponsorship.

We are looking for a number of experienced mental health support workers for ad hoc shift cover across the North East in both adult and young persons services.

These roles would suit those who need some flexibility in their working patterns as you can work around your availability and other commitments.

Services vary between temporary accommodation and supported living services and you should have experience of support people with a variety of mental heatlh needs, including substance misuse, learnming disability and other diagnosed mental health conditions.

Working with Blu tech you will receive weekly pay, accrue paid annual leave, be provided access to free update training where appropriate, with certificates provided, and be given a named consultant as your main point of contact.

Blu tech Consulting Ltd is an Equal Opportunity Employment Agency. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status

Support Worker / Lifestyle Coordinator

Location: Sherburn, County Durham
Salary: £22,932 per annum (pro rata) based on 35 hours per week plus excellent benefits
Contract : Permanent (Requires a full DBS)
Hours Per Week: Full Time + Part Time available
Driver: Essential

Advertising End Date: We reserve the right to withdraw this vacancy when we feel we have enough suitable candidates 

Benefits - We Are Offering:

As well as knowing that what we do is making a positive difference to people’s lives, you will receive fair pay and have access to a wide range of rewards and benefits as one of our employees.

• 28 days holiday (including bank holidays) increasing with long service. 
• Pension contributions into NEST Scheme on a salary sacrifice basis meaning NI savings
• £500 onboarding payment (paid on completion of 6 months probationary period)
• Private Health Care scheme funded by Oaklea.
• Free access to round the clock employee assistance program for advice and support
• Length of Service Awards
• Access to foundation and bespoke training and development

About Us:

We are looking for friendly, caring and enthusiastic people to join our team of Support Workers in Sherburn, County Durham. 

Oaklea’s Supported Living Project in Sherburn, provides care and support to people with learning disabilities. In your role, you will support customers with a wide variety of needs and aspirations and work with our organisational values as we strive to encourage independence. 

You will be required to support male and female adults in their home who require support with personal care, meal preparation, accessing their local community and support with the hobbies and appointments.  Therefore, the applicant must be able to drive and have a clean licence.

About the Role:

Come and join a team on a new adventure of supported living with people of differing abilities and complex health needs, who love being active and are looking for new ways to be involved in their community and have fun. 

You will be required to work closely with a small team. You must be confident in communicating with people who may who may have challenges communicating with you.  Working hours will include days, nights and weekends – examples of support sessions are: (8am – 10.00pm/ 8.00am-3.00pm/ 3.00pm – 10.00pm/ 9.30pm – 8.00am)

What We Need from You:

You do not need to be experienced, but it is essential that you share our values.   You must have a positive attitude and want to improve the lives of people with a learning disability. We will support you with progression opportunities throughout your career with us. 

Come and join a team on a new adventure of supported living with people of differing abilities and complex health needs, who love being active and are looking for new ways to be involved in their community and have fun. Click on ‘APPLY’ today forwarding a recent copy of your CV and cover letter for consideration in the first instance.

No agencies please