421 IT Support jobs in Oxford
Technical Support Lead
OX1 1AA Oxford, South East
£45000 Annually
WhatJobs
Posted 16 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Technical Support Lead to manage their remote support operations. This is a fully remote position, offering an exceptional opportunity to lead and inspire a team of technical support professionals dedicated to providing world-class assistance. You will be responsible for overseeing all aspects of technical support, including ticket management, issue resolution, and customer satisfaction. The ideal candidate will possess strong leadership qualities, excellent problem-solving abilities, and a comprehensive understanding of IT systems and software applications. You will lead by example, mentoring and guiding your team to achieve high performance standards. Key responsibilities include developing and implementing support strategies, managing service level agreements (SLAs), and ensuring timely and effective resolution of technical issues across various platforms. This role requires a proactive approach to identifying and escalating complex problems, as well as contributing to the continuous improvement of support processes and documentation. You'll need to be comfortable managing a remote team, fostering a collaborative and supportive work environment through virtual channels. Excellent communication skills, both written and verbal, are essential for interacting with team members, customers, and other departments. Experience with helpdesk ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools is a must. You should have a solid understanding of hardware, software, and network troubleshooting. Our client is committed to providing a seamless and positive customer experience, and the Technical Support Lead will be instrumental in achieving this goal. This role offers the flexibility and autonomy of remote work, empowering you to manage your responsibilities effectively from home. We are looking for a leader who can drive efficiency, maintain high-quality support, and contribute to the overall success of the IT department. If you are passionate about technology, dedicated to customer service, and have a proven track record in leading technical support teams in a remote setting, we encourage you to apply.
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0
Technical Support Specialist
OX1 1PG Oxford, South East
£28000 Annually
WhatJobs
Posted 22 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and skilled Technical Support Specialist to join their expanding team in Oxford, Oxfordshire, UK . This role is pivotal in ensuring our clients receive exceptional support for their software and hardware solutions. You will be the first point of contact for technical inquiries, diagnosing and resolving a wide range of issues through phone, email, and ticketing systems. A key aspect of this role involves troubleshooting complex technical problems, guiding users through step-by-step solutions, and escalating issues to higher support tiers when necessary. You will also be responsible for maintaining accurate records of customer interactions and resolutions in our CRM system, contributing to a comprehensive knowledge base. The ideal candidate will possess excellent communication and interpersonal skills, with the ability to explain technical concepts in a clear and concise manner to both technical and non-technical users. A strong aptitude for problem-solving and a logical approach to troubleshooting are essential. Experience with IT support ticketing systems, remote desktop tools, and common operating systems (Windows, macOS) is highly desirable. Familiarity with network protocols and basic hardware troubleshooting will be advantageous. This role offers a blend of in-office collaboration and remote flexibility, allowing for a balanced work-life integration. We are committed to professional development and will provide opportunities for you to expand your technical expertise. If you are passionate about technology, enjoy helping people, and thrive in a fast-paced support environment, this is an exciting opportunity to advance your career with a forward-thinking company.
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1
Senior Technical Support Engineer
OX1 1PT Oxford, South East
£45000 Annually
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Posted today
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Job Description
Our client, a rapidly growing SaaS company revolutionising the software industry, is seeking an exceptional Senior Technical Support Engineer to join their fully remote team. This role is crucial in providing advanced technical assistance and ensuring a seamless experience for their global customer base. You will be responsible for diagnosing and resolving complex technical issues, troubleshooting software and hardware problems, and escalating issues to development teams when necessary. The ideal candidate will possess a deep understanding of cloud-based systems, networking protocols, and operating systems (Windows, macOS, Linux). Your expertise will be vital in managing support tickets, documenting solutions, and contributing to the knowledge base. Key responsibilities include providing in-depth technical support via multiple channels (email, phone, chat), identifying recurring issues and proposing preventative solutions, and collaborating with product development to improve user experience and product stability. You will also be involved in training junior support staff and developing support documentation. This is a remote-first position, offering the opportunity to work from anywhere in the UK. We are looking for a problem-solver with excellent analytical skills, strong communication abilities, and a customer-centric approach. A Bachelor's degree in Computer Science, IT, or a related field, coupled with at least 5 years of experience in technical support, preferably in a SaaS environment, is highly desirable. If you are passionate about technology, thrive in a fast-paced remote setting, and are dedicated to delivering outstanding customer support, this is the perfect opportunity for you to advance your career with a leading innovator, with operational connections to Oxford, Oxfordshire, UK . Your expertise in resolving intricate technical challenges will be highly valued.
Responsibilities:
Responsibilities:
- Provide advanced technical support to customers via various communication channels.
- Diagnose, troubleshoot, and resolve complex hardware and software issues.
- Escalate critical issues to development and engineering teams.
- Document technical solutions and contribute to the knowledge base.
- Identify trends in customer issues and propose product improvements.
- Collaborate with product management to enhance customer experience.
- Train and mentor junior technical support staff.
- Develop and update support documentation and FAQs.
- Manage and prioritise support tickets effectively.
- Ensure high levels of customer satisfaction.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years of experience in a technical support role, preferably SaaS.
- Proficiency in operating systems (Windows, macOS, Linux).
- Strong knowledge of networking concepts and protocols.
- Experience with cloud platforms (AWS, Azure, GCP).
- Excellent troubleshooting and problem-solving abilities.
- Superb customer service and communication skills.
- Ability to work independently in a remote environment.
- Experience with ticketing systems (e.g., Zendesk, Jira Service Desk).
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2
Senior Technical Support Specialist
OX1 1PU Oxford, South East
£40000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client, a rapidly growing technology firm, is seeking a highly skilled and dedicated Senior Technical Support Specialist to join their established team in Oxford, Oxfordshire, UK . This is a critical, on-site role focused on providing expert-level technical assistance and ensuring the smooth operation of our client's complex IT infrastructure. The ideal candidate will possess advanced troubleshooting skills, a deep understanding of various hardware and software systems, and exceptional customer service abilities.
Responsibilities:
Qualifications:
This role requires a proactive and highly competent individual who is eager to contribute to a technically advanced environment. The successful candidate will be a key player in ensuring the technological backbone of our client's operations remains robust and efficient.
Responsibilities:
- Provide advanced technical support to internal users and external clients, resolving complex hardware, software, and network issues.
- Diagnose and troubleshoot intricate technical problems, escalating issues to appropriate teams when necessary.
- Install, configure, and maintain a wide range of computer systems, peripherals, and applications.
- Develop and maintain comprehensive technical documentation, knowledge base articles, and troubleshooting guides.
- Train and mentor junior support staff, sharing expertise and best practices.
- Proactively monitor system performance and identify potential issues before they impact users.
- Manage IT asset inventory and ensure compliance with software licensing.
- Participate in IT projects, including system upgrades and new technology deployments.
- Contribute to the continuous improvement of IT support processes and service delivery.
- Maintain a high level of customer satisfaction through efficient and effective problem resolution.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- Minimum of 5 years of experience in technical support or IT systems administration.
- Demonstrated expertise in troubleshooting operating systems (Windows, macOS, Linux), network protocols, and common business applications.
- Experience with server administration, cloud platforms (e.g., AWS, Azure), and virtualization technologies is a strong asset.
- Excellent analytical and problem-solving skills.
- Exceptional interpersonal and communication skills, with the ability to explain technical concepts to non-technical users.
- IT certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications are preferred.
- Ability to work independently and manage priorities in a fast-paced environment.
- A customer-centric approach with a commitment to delivering outstanding support.
This role requires a proactive and highly competent individual who is eager to contribute to a technically advanced environment. The successful candidate will be a key player in ensuring the technological backbone of our client's operations remains robust and efficient.
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3
Remote Technical Support Engineer
OX1 1DB Oxford, South East
£35000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client, a rapidly expanding software solutions provider, is seeking a highly motivated and technically adept Remote Technical Support Engineer to join their dedicated, fully remote customer service team. This role is integral to ensuring our clients receive exceptional support for our innovative products. You will be the first point of contact for technical inquiries, diagnosing and resolving complex issues, and providing timely, effective solutions to a global customer base. Working remotely, you will leverage your technical expertise and customer service skills to uphold our client's commitment to outstanding support.
Key Responsibilities:
Qualifications:
This remote opportunity is perfect for individuals who thrive in a collaborative environment and are passionate about helping customers succeed. Join our client's growing team and make a real difference in the user experience.
Key Responsibilities:
- Provide first-line technical support to customers via phone, email, chat, and ticketing systems.
- Diagnose, troubleshoot, and resolve hardware, software, and network issues reported by users.
- Escalate unresolved issues to senior support engineers or relevant departments, providing detailed diagnostic information.
- Guide customers through problem-solving processes, offering clear and concise instructions.
- Document all support interactions, resolutions, and technical issues in the CRM system.
- Create and update knowledge base articles, FAQs, and troubleshooting guides to empower customers and internal teams.
- Identify recurring technical issues and provide feedback to product development teams for improvement.
- Assist with the installation, configuration, and maintenance of customer systems.
- Maintain a high level of customer satisfaction by delivering prompt and professional support.
- Stay current with product updates, new features, and relevant technologies.
- Participate in training sessions to enhance technical knowledge and support skills.
- Contribute to team goals and objectives, fostering a collaborative support environment.
Qualifications:
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 3 years of experience in a technical support or helpdesk role.
- Strong understanding of operating systems (Windows, macOS, Linux), network protocols (TCP/IP, DNS, DHCP), and common software applications.
- Proficiency in troubleshooting hardware and software problems.
- Experience with remote support tools and ticketing systems (e.g., Zendesk, Jira Service Desk).
- Excellent communication, active listening, and customer service skills.
- Ability to explain technical concepts clearly to non-technical users.
- Strong problem-solving and analytical abilities.
- Self-motivated and able to work independently with minimal supervision in a remote setting.
- Adept at managing multiple support requests simultaneously.
- Experience with cloud platforms (e.g., AWS, Azure) is a plus.
This remote opportunity is perfect for individuals who thrive in a collaborative environment and are passionate about helping customers succeed. Join our client's growing team and make a real difference in the user experience.
This advertiser has chosen not to accept applicants from your region.
4
Senior Technical Support Specialist
OX1 2AA Oxford, South East
£45000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client is seeking a highly proficient and customer-focused Senior Technical Support Specialist to join their dedicated IT support team in Oxford, Oxfordshire, UK . This role is crucial for providing advanced technical assistance and resolving complex IT issues for internal users and external clients. You will be responsible for troubleshooting hardware, software, and network problems, escalating unresolved issues to senior IT personnel or vendors, and ensuring timely resolution. Key duties include managing support tickets, documenting solutions, contributing to the knowledge base, and mentoring junior support staff. The ideal candidate will possess extensive experience with various operating systems (Windows, macOS, Linux), common business applications, and network infrastructure. Strong diagnostic and problem-solving abilities, coupled with excellent communication and interpersonal skills, are essential. You will be adept at explaining technical concepts to non-technical users and maintaining a high level of customer satisfaction. This hybrid position allows for a balance of working from home and collaborating with colleagues in the office. A proactive approach to identifying potential IT issues and recommending preventative measures is highly valued. Experience with cloud platforms (e.g., Azure, AWS) and cybersecurity best practices would be a significant advantage.
Responsibilities:
Responsibilities:
- Provide high-level technical support for hardware, software, and network issues.
- Diagnose and resolve complex technical problems efficiently and effectively.
- Manage and prioritize support requests, ensuring timely resolution and user satisfaction.
- Document technical issues, solutions, and procedures for the knowledge base.
- Assist in the administration and maintenance of IT systems, including servers and network devices.
- Collaborate with IT teams to implement system upgrades and new technologies.
- Provide guidance and mentorship to junior technical support staff.
- Identify recurring technical issues and recommend proactive solutions or system improvements.
- Maintain up-to-date knowledge of IT trends, technologies, and best practices.
- Participate in on-call rotation for after-hours support as needed.
- Proven experience as a Senior Technical Support Specialist or similar role.
- In-depth knowledge of operating systems, hardware, software, and network troubleshooting.
- Strong understanding of ITIL best practices and ticketing systems.
- Excellent problem-solving, analytical, and communication skills.
- Ability to work independently and as part of a hybrid team.
- Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are desirable.
- Experience with cloud environments and cybersecurity principles is a plus.
This advertiser has chosen not to accept applicants from your region.
5
Lead Technical Support Specialist
OX1 1AG Oxford, South East
£45000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is looking for an experienced and dedicated Lead Technical Support Specialist to join their fully remote customer service team. This role is crucial for ensuring exceptional technical support is provided to their diverse client base. You will be the primary point of contact for complex technical issues, leading the support team in diagnosing and resolving problems efficiently and effectively. This position requires a deep understanding of various software and hardware systems, excellent troubleshooting methodologies, and a commitment to customer satisfaction. Responsibilities include: Managing incoming support requests via various channels (email, phone, chat); Leading and mentoring a team of technical support representatives; Developing and maintaining comprehensive knowledge base articles and troubleshooting guides; Escalating unresolved issues to appropriate engineering teams and tracking resolution; Identifying trends in support requests and recommending product improvements; Ensuring adherence to service level agreements (SLAs); Contributing to the development and implementation of support policies and procedures. The ideal candidate will possess strong communication, interpersonal, and problem-solving skills, with the ability to explain technical concepts to non-technical users. Experience with CRM systems and ticketing software is essential. This is a remote position, allowing you to work from home while collaborating with a supportive and collaborative team. You will have the opportunity to shape the customer support experience and contribute to the overall success of the company. A Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience, is preferred. Proven experience in a technical support role, with at least two years in a lead or supervisory capacity, is required. Familiarity with network protocols, operating systems, and common software applications is a must. We are seeking a proactive individual who is passionate about technology and dedicated to providing outstanding customer service.
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6
Remote Technical Support Specialist
OX1 1AA Oxford, South East
£28000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client, a forward-thinking software development company, is looking for a motivated and detail-oriented Remote Technical Support Specialist to join their fully remote support team. This role is critical in providing exceptional technical assistance to users of their cutting-edge software products. If you are passionate about technology, enjoy troubleshooting, and excel at explaining technical concepts clearly, this is the perfect opportunity for you to build a career from the comfort of your home office.
Your primary responsibility will be to provide first-line technical support to customers via email, chat, and phone. This involves accurately diagnosing user-reported issues, guiding users through step-by-step solutions, and escalating complex problems to the appropriate internal teams when necessary. You will be expected to maintain a high level of customer satisfaction by offering timely, efficient, and courteous support. The role also includes documenting support interactions, updating knowledge base articles, and contributing to the continuous improvement of support processes.
The ideal candidate will possess strong analytical and problem-solving skills, with a keen ability to understand and troubleshoot software applications. Excellent written and verbal communication skills are essential, particularly the ability to translate technical jargon into easily understandable language for non-technical users. You should be proficient with common operating systems (Windows, macOS) and have a basic understanding of networking concepts. Experience with customer support software or CRM systems is a plus. This role requires a high degree of self-discipline, initiative, and the ability to work independently while collaborating effectively with a distributed team.
We are seeking individuals with at least 2 years of experience in a technical support or helpdesk environment. A background in software support is highly preferred. While a formal degree is not mandatory, a strong aptitude for technology and a demonstrated ability to learn quickly are crucial. If you are a proactive problem-solver who thrives in a remote work setting and is committed to delivering outstanding customer service, we want to hear from you. Join us in shaping the future of customer support.
Your primary responsibility will be to provide first-line technical support to customers via email, chat, and phone. This involves accurately diagnosing user-reported issues, guiding users through step-by-step solutions, and escalating complex problems to the appropriate internal teams when necessary. You will be expected to maintain a high level of customer satisfaction by offering timely, efficient, and courteous support. The role also includes documenting support interactions, updating knowledge base articles, and contributing to the continuous improvement of support processes.
The ideal candidate will possess strong analytical and problem-solving skills, with a keen ability to understand and troubleshoot software applications. Excellent written and verbal communication skills are essential, particularly the ability to translate technical jargon into easily understandable language for non-technical users. You should be proficient with common operating systems (Windows, macOS) and have a basic understanding of networking concepts. Experience with customer support software or CRM systems is a plus. This role requires a high degree of self-discipline, initiative, and the ability to work independently while collaborating effectively with a distributed team.
We are seeking individuals with at least 2 years of experience in a technical support or helpdesk environment. A background in software support is highly preferred. While a formal degree is not mandatory, a strong aptitude for technology and a demonstrated ability to learn quickly are crucial. If you are a proactive problem-solver who thrives in a remote work setting and is committed to delivering outstanding customer service, we want to hear from you. Join us in shaping the future of customer support.
This advertiser has chosen not to accept applicants from your region.
7
Senior Technical Support Engineer
OX1 1PT Oxford, South East
£50000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client, a rapidly expanding software company specializing in enterprise solutions, is seeking a highly skilled Senior Technical Support Engineer to join their collaborative and dynamic remote team. This pivotal role is responsible for providing expert-level technical assistance to customers, troubleshooting complex issues, and contributing to the continuous improvement of our products and support processes. The ideal candidate will possess a deep understanding of software architecture, network protocols, and operating systems, coupled with exceptional problem-solving abilities and outstanding communication skills. You will be the primary point of contact for escalated technical support requests, diagnosing intricate software defects, and guiding customers through resolution pathways. Responsibilities include documenting technical solutions, contributing to knowledge base articles, and collaborating closely with engineering and product development teams to relay customer feedback and identify trends. We are looking for an individual who is passionate about customer success, possesses a proactive attitude, and excels in a fast-paced, remote work environment. Experience with scripting, database management, and remote diagnostic tools is highly desirable. This is an exceptional opportunity for a seasoned support professional to take on greater responsibility, mentor junior team members, and make a significant impact on customer satisfaction and product evolution. Join our client to help shape the future of technical support in a leading software organization.
Key Responsibilities:
Key Responsibilities:
- Provide advanced technical support and troubleshooting for enterprise software products.
- Diagnose and resolve complex software and system issues reported by customers.
- Manage escalated support tickets, ensuring timely and effective resolution.
- Collaborate with engineering and product teams to identify root causes of defects and advocate for customer needs.
- Create and maintain comprehensive documentation, including FAQs, knowledge base articles, and troubleshooting guides.
- Assist in the onboarding and training of junior support engineers.
- Monitor system performance and identify potential issues before they impact customers.
- Contribute to product improvement by providing detailed feedback on bugs and feature requests.
- Maintain a high level of customer satisfaction through excellent communication and problem-solving.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
- Minimum of 5 years of experience in technical support, preferably in a software or enterprise solutions environment.
- In-depth knowledge of operating systems (Windows, Linux), networking protocols, and database systems.
- Strong troubleshooting and analytical skills.
- Excellent written and verbal communication skills, with the ability to explain technical concepts clearly.
- Experience with scripting languages (e.g., Python, PowerShell) is a plus.
- Ability to work independently and manage workload effectively in a remote setting.
- Customer-focused attitude and a passion for problem-solving.
This advertiser has chosen not to accept applicants from your region.
8
Senior Technical Support Engineer
OX1 1AE Oxford, South East
£40000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking an experienced and dedicated Senior Technical Support Engineer to join their expanding IT support department, primarily based remotely but with occasional team meetups in **Oxford, Oxfordshire, UK**. This role is critical in providing advanced technical assistance to internal users and external clients, resolving complex hardware, software, and network issues. The ideal candidate will possess a deep understanding of IT systems, excellent troubleshooting skills, and a customer-centric approach. You will be responsible for managing escalated support tickets, mentoring junior support staff, and contributing to the continuous improvement of support processes and documentation. This is an excellent opportunity for a proactive IT professional to make a significant impact and grow within a reputable organisation.
Key responsibilities include:
Key responsibilities include:
- Providing high-level technical support for a wide range of hardware, software, and network issues.
- Investigating, diagnosing, and resolving complex technical problems escalated from the helpdesk.
- Managing and prioritising a queue of support tickets, ensuring timely and effective resolution.
- Developing and maintaining comprehensive documentation, including knowledge base articles, troubleshooting guides, and FAQs.
- Mentoring and guiding junior technical support staff, sharing expertise and best practices.
- Collaborating with IT infrastructure and development teams to identify root causes of recurring issues and implement permanent solutions.
- Participating in the evaluation and implementation of new technologies and IT systems.
- Conducting user training sessions on new software and hardware.
- Ensuring adherence to IT policies, procedures, and security best practices.
- Proactively identifying opportunities for system improvements and operational efficiencies.
- Managing vendor relationships for IT hardware and software support.
- On-call rotation duties may be required.
- Contributing to the development and refinement of support service level agreements (SLAs).
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- A minimum of 5 years of experience in technical support or a similar IT role, with at least 2 years in a senior capacity.
- Strong knowledge of operating systems (Windows, macOS, Linux), network protocols (TCP/IP, DNS, DHCP), and common business applications.
- Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) is highly desirable.
- Proficiency in scripting languages (e.g., PowerShell, Bash) for automation is a plus.
- Excellent analytical and problem-solving skills with a methodical approach to troubleshooting.
- Outstanding customer service and communication skills, with the ability to explain technical concepts clearly.
- Experience with IT service management (ITSM) tools (e.g., ServiceNow, Jira Service Management).
- Relevant IT certifications (e.g., CompTIA A+, Network+, Security+, Microsoft Certified) are a strong advantage.
- Ability to work independently and manage time effectively in a remote setting.
This advertiser has chosen not to accept applicants from your region.
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