421 IT Support jobs in Oxford
Technical Support Lead
Posted 16 days ago
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Technical Support Specialist
Posted 22 days ago
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Senior Technical Support Engineer
Posted today
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Responsibilities:
- Provide advanced technical support to customers via various communication channels.
- Diagnose, troubleshoot, and resolve complex hardware and software issues.
- Escalate critical issues to development and engineering teams.
- Document technical solutions and contribute to the knowledge base.
- Identify trends in customer issues and propose product improvements.
- Collaborate with product management to enhance customer experience.
- Train and mentor junior technical support staff.
- Develop and update support documentation and FAQs.
- Manage and prioritise support tickets effectively.
- Ensure high levels of customer satisfaction.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years of experience in a technical support role, preferably SaaS.
- Proficiency in operating systems (Windows, macOS, Linux).
- Strong knowledge of networking concepts and protocols.
- Experience with cloud platforms (AWS, Azure, GCP).
- Excellent troubleshooting and problem-solving abilities.
- Superb customer service and communication skills.
- Ability to work independently in a remote environment.
- Experience with ticketing systems (e.g., Zendesk, Jira Service Desk).
Senior Technical Support Specialist
Posted 4 days ago
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Responsibilities:
- Provide advanced technical support to internal users and external clients, resolving complex hardware, software, and network issues.
- Diagnose and troubleshoot intricate technical problems, escalating issues to appropriate teams when necessary.
- Install, configure, and maintain a wide range of computer systems, peripherals, and applications.
- Develop and maintain comprehensive technical documentation, knowledge base articles, and troubleshooting guides.
- Train and mentor junior support staff, sharing expertise and best practices.
- Proactively monitor system performance and identify potential issues before they impact users.
- Manage IT asset inventory and ensure compliance with software licensing.
- Participate in IT projects, including system upgrades and new technology deployments.
- Contribute to the continuous improvement of IT support processes and service delivery.
- Maintain a high level of customer satisfaction through efficient and effective problem resolution.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- Minimum of 5 years of experience in technical support or IT systems administration.
- Demonstrated expertise in troubleshooting operating systems (Windows, macOS, Linux), network protocols, and common business applications.
- Experience with server administration, cloud platforms (e.g., AWS, Azure), and virtualization technologies is a strong asset.
- Excellent analytical and problem-solving skills.
- Exceptional interpersonal and communication skills, with the ability to explain technical concepts to non-technical users.
- IT certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications are preferred.
- Ability to work independently and manage priorities in a fast-paced environment.
- A customer-centric approach with a commitment to delivering outstanding support.
This role requires a proactive and highly competent individual who is eager to contribute to a technically advanced environment. The successful candidate will be a key player in ensuring the technological backbone of our client's operations remains robust and efficient.
Remote Technical Support Engineer
Posted 5 days ago
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Key Responsibilities:
- Provide first-line technical support to customers via phone, email, chat, and ticketing systems.
- Diagnose, troubleshoot, and resolve hardware, software, and network issues reported by users.
- Escalate unresolved issues to senior support engineers or relevant departments, providing detailed diagnostic information.
- Guide customers through problem-solving processes, offering clear and concise instructions.
- Document all support interactions, resolutions, and technical issues in the CRM system.
- Create and update knowledge base articles, FAQs, and troubleshooting guides to empower customers and internal teams.
- Identify recurring technical issues and provide feedback to product development teams for improvement.
- Assist with the installation, configuration, and maintenance of customer systems.
- Maintain a high level of customer satisfaction by delivering prompt and professional support.
- Stay current with product updates, new features, and relevant technologies.
- Participate in training sessions to enhance technical knowledge and support skills.
- Contribute to team goals and objectives, fostering a collaborative support environment.
Qualifications:
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 3 years of experience in a technical support or helpdesk role.
- Strong understanding of operating systems (Windows, macOS, Linux), network protocols (TCP/IP, DNS, DHCP), and common software applications.
- Proficiency in troubleshooting hardware and software problems.
- Experience with remote support tools and ticketing systems (e.g., Zendesk, Jira Service Desk).
- Excellent communication, active listening, and customer service skills.
- Ability to explain technical concepts clearly to non-technical users.
- Strong problem-solving and analytical abilities.
- Self-motivated and able to work independently with minimal supervision in a remote setting.
- Adept at managing multiple support requests simultaneously.
- Experience with cloud platforms (e.g., AWS, Azure) is a plus.
This remote opportunity is perfect for individuals who thrive in a collaborative environment and are passionate about helping customers succeed. Join our client's growing team and make a real difference in the user experience.
Senior Technical Support Specialist
Posted 6 days ago
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Responsibilities:
- Provide high-level technical support for hardware, software, and network issues.
- Diagnose and resolve complex technical problems efficiently and effectively.
- Manage and prioritize support requests, ensuring timely resolution and user satisfaction.
- Document technical issues, solutions, and procedures for the knowledge base.
- Assist in the administration and maintenance of IT systems, including servers and network devices.
- Collaborate with IT teams to implement system upgrades and new technologies.
- Provide guidance and mentorship to junior technical support staff.
- Identify recurring technical issues and recommend proactive solutions or system improvements.
- Maintain up-to-date knowledge of IT trends, technologies, and best practices.
- Participate in on-call rotation for after-hours support as needed.
- Proven experience as a Senior Technical Support Specialist or similar role.
- In-depth knowledge of operating systems, hardware, software, and network troubleshooting.
- Strong understanding of ITIL best practices and ticketing systems.
- Excellent problem-solving, analytical, and communication skills.
- Ability to work independently and as part of a hybrid team.
- Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are desirable.
- Experience with cloud environments and cybersecurity principles is a plus.
Lead Technical Support Specialist
Posted 7 days ago
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Remote Technical Support Specialist
Posted 8 days ago
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Your primary responsibility will be to provide first-line technical support to customers via email, chat, and phone. This involves accurately diagnosing user-reported issues, guiding users through step-by-step solutions, and escalating complex problems to the appropriate internal teams when necessary. You will be expected to maintain a high level of customer satisfaction by offering timely, efficient, and courteous support. The role also includes documenting support interactions, updating knowledge base articles, and contributing to the continuous improvement of support processes.
The ideal candidate will possess strong analytical and problem-solving skills, with a keen ability to understand and troubleshoot software applications. Excellent written and verbal communication skills are essential, particularly the ability to translate technical jargon into easily understandable language for non-technical users. You should be proficient with common operating systems (Windows, macOS) and have a basic understanding of networking concepts. Experience with customer support software or CRM systems is a plus. This role requires a high degree of self-discipline, initiative, and the ability to work independently while collaborating effectively with a distributed team.
We are seeking individuals with at least 2 years of experience in a technical support or helpdesk environment. A background in software support is highly preferred. While a formal degree is not mandatory, a strong aptitude for technology and a demonstrated ability to learn quickly are crucial. If you are a proactive problem-solver who thrives in a remote work setting and is committed to delivering outstanding customer service, we want to hear from you. Join us in shaping the future of customer support.
Senior Technical Support Engineer
Posted 8 days ago
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Key Responsibilities:
- Provide advanced technical support and troubleshooting for enterprise software products.
- Diagnose and resolve complex software and system issues reported by customers.
- Manage escalated support tickets, ensuring timely and effective resolution.
- Collaborate with engineering and product teams to identify root causes of defects and advocate for customer needs.
- Create and maintain comprehensive documentation, including FAQs, knowledge base articles, and troubleshooting guides.
- Assist in the onboarding and training of junior support engineers.
- Monitor system performance and identify potential issues before they impact customers.
- Contribute to product improvement by providing detailed feedback on bugs and feature requests.
- Maintain a high level of customer satisfaction through excellent communication and problem-solving.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
- Minimum of 5 years of experience in technical support, preferably in a software or enterprise solutions environment.
- In-depth knowledge of operating systems (Windows, Linux), networking protocols, and database systems.
- Strong troubleshooting and analytical skills.
- Excellent written and verbal communication skills, with the ability to explain technical concepts clearly.
- Experience with scripting languages (e.g., Python, PowerShell) is a plus.
- Ability to work independently and manage workload effectively in a remote setting.
- Customer-focused attitude and a passion for problem-solving.
Senior Technical Support Engineer
Posted 8 days ago
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Job Description
Key responsibilities include:
- Providing high-level technical support for a wide range of hardware, software, and network issues.
- Investigating, diagnosing, and resolving complex technical problems escalated from the helpdesk.
- Managing and prioritising a queue of support tickets, ensuring timely and effective resolution.
- Developing and maintaining comprehensive documentation, including knowledge base articles, troubleshooting guides, and FAQs.
- Mentoring and guiding junior technical support staff, sharing expertise and best practices.
- Collaborating with IT infrastructure and development teams to identify root causes of recurring issues and implement permanent solutions.
- Participating in the evaluation and implementation of new technologies and IT systems.
- Conducting user training sessions on new software and hardware.
- Ensuring adherence to IT policies, procedures, and security best practices.
- Proactively identifying opportunities for system improvements and operational efficiencies.
- Managing vendor relationships for IT hardware and software support.
- On-call rotation duties may be required.
- Contributing to the development and refinement of support service level agreements (SLAs).
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- A minimum of 5 years of experience in technical support or a similar IT role, with at least 2 years in a senior capacity.
- Strong knowledge of operating systems (Windows, macOS, Linux), network protocols (TCP/IP, DNS, DHCP), and common business applications.
- Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) is highly desirable.
- Proficiency in scripting languages (e.g., PowerShell, Bash) for automation is a plus.
- Excellent analytical and problem-solving skills with a methodical approach to troubleshooting.
- Outstanding customer service and communication skills, with the ability to explain technical concepts clearly.
- Experience with IT service management (ITSM) tools (e.g., ServiceNow, Jira Service Management).
- Relevant IT certifications (e.g., CompTIA A+, Network+, Security+, Microsoft Certified) are a strong advantage.
- Ability to work independently and manage time effectively in a remote setting.