685 IT Support jobs in Oxford

• Respond to user queries and requests for technical assistance across various platforms.
• Diagnose and resolve technical hardware and software issues.
• Install, modify, and repair computer hardware and software.
• Walk customers through problem-solving processes.
• Follow-up and ensure all issues have been resolved to the customer's satisfaction.
• Identify and escalate situations requiring urgent attention to the relevant support teams.
• Maintain daily performance of computer systems.
• Record all service interactions and resolutions in the helpdesk system.
• Provide training and support to end-users on how to use various technological systems.
• Contribute to the creation and maintenance of IT support documentation and knowledge base articles.

• Proven experience in a technical support role or similar customer service position.
• Proficiency in computer hardware and software troubleshooting.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Experience with helpdesk ticketing systems.
• Knowledge of operating systems (Windows, macOS) and common software applications.
• Ability to work effectively both independently and as part of a team.
• Customer-focused attitude and a passion for providing excellent service.
• Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
• Willingness to work a hybrid schedule, balancing remote and in-office work.

• Provide first-line technical support via phone, email, and helpdesk software.
• Troubleshoot and resolve software, hardware, and network-related issues.
• Guide users through step-by-step solutions and provide clear instructions.
• Escalate complex problems to senior support staff or relevant departments.
• Document all support interactions and resolutions in the ticketing system.
• Maintain a high level of customer satisfaction through prompt and professional service.
• Assist with user account management and system access requests.
• Contribute to the creation and maintenance of knowledge base articles.
• Identify trends in support requests to proactively address potential issues.
• Participate in team meetings and contribute to service improvement initiatives.

• Proven experience in a technical support or helpdesk role.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with network troubleshooting (TCP/IP, DNS, DHCP).
• Excellent verbal and written communication skills.
• Ability to explain technical concepts clearly to non-technical users.
• Customer-centric attitude with strong problem-solving abilities.
• Experience with ticketing systems (e.g., Zendesk, Jira Service Desk).
• Ability to work effectively in a fast-paced environment.
• Team player with a willingness to learn and adapt.
• A relevant IT certification is a plus.

• Lead, mentor, and manage a team of technical support specialists, providing guidance and training.
• Oversee the daily operations of the helpdesk, ensuring timely and effective resolution of customer inquiries and issues.
• Develop and implement support strategies to enhance customer satisfaction and reduce response times.
• Handle and resolve escalated technical issues that cannot be resolved by the support team.
• Monitor support queues and performance metrics, identifying areas for improvement.
• Create and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
• Collaborate with other departments (e.g., Development, Product Management) to address recurring issues and provide customer feedback.
• Ensure adherence to service level agreements (SLAs) and key performance indicators (KPIs).
• Manage support tools and software, ensuring they are up-to-date and utilized effectively.
• Stay informed about product updates and new features to provide accurate support.

• Proven experience in a technical support role, with at least 3 years in a leadership or supervisory capacity.
• In-depth knowledge of troubleshooting hardware, software, and network issues.
• Experience with IT service management (ITSM) tools (e.g., Zendesk, ServiceNow, Jira Service Management).
• Strong understanding of operating systems (Windows, macOS, Linux) and common business applications.
• Excellent problem-solving, analytical, and diagnostic skills.
• Exceptional customer service orientation and communication skills, both written and verbal.
• Ability to effectively manage and motivate a team.
• Experience in creating technical documentation and training materials.
• Familiarity with remote support tools and techniques.

Diageo isa global leader in beverage alcohol, with an outstanding collection of over 200 brands and sales in more than 180 countries. Their portfolio has remarkable breadth across spirits and beer. From centuries-old names to the latest innovations, they are building the very best brands.

We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.

We´re Curious: Proactive approach to problem-solving and a “can do” attitude.

We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.

• To handle all contacts, including challenging technical calls, to a high standard
• To spend time ‘in the field and office’ with a Diageo Engineer to fully understand the Guinness quality processes & to gain an in-depth knowledge of ‘bar and cellar’ set-ups
• Accurately diagnose and resolve technical faults over the phone/email using your problem-solving & technical knowledge skills
• To take part in our Guinness accreditation program to become certified as a product and technical expert
• Attend training and briefing sessions (internally and externally) as necessary to gain an understanding of Client and Contact Centre requirements and to continuously develop fundamental skills

Requirements

• Educated to GCSE/O’Level standard including Maths and English
• Confident telephone manner, including good communication and listening skills
• A genuine passion for delivering outstanding customer/client service
• Strong administrative skills with a keen eye for detail
• A professional outlook and proactive approach to problem-solving
• You are very well organized and have excellent interpersonal skills
• You know how to work within a team
• Accurate in data capturing
• Computer literate

Benefits

• Start Date: 29th of April
• Contract: Permanent contract (6-month probation period)
• Full-time: (37.5 hours/week)
• Working days/Hours: Monday to Friday - shifts to be worked from 8am-6pm with rotational weekends and BH with Lieu days given
• Salary : - £22,880 per year + bonus based on performance vs. KPIs
• Hybrid Model: 2 days office/ 3 days home (with additional time expected in the office for training and meetings)

• Life Cover (Communications/advisors 1x Salary)
• Flexible Benefits Platform - offering access to a confidential Employee Assistance Programme that can help you to run your life a little more smoothly. It is easy to access via telephone, online, or app and offers practical information and advice covering a range of topics affecting health, family, money matters, and work.
• Company pension
• Cycle to Work Scheme
• Go for it Scheme - Health and wellbeing scheme providing an annual contribution towards a purchase or activity which contributes to your health & wellbeing.
• Give & Gain Scheme - 2 days a year to complete voluntary or Charity work
• Long Service Awards
• Refer a Friend Scheme

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.

# wecare# wearecurious# weachievetogether

• Key contact for service engineering teams when encountering issues
• Lead and prioritize the follow-up management of open tickets
• Collaborate with engineers, identify spare parts and evaluate feasibility of field upgrades
• Occasional customer visits to assist with fixes on-site

• Degree in electrical, mechanical or relevant engineering discipline
• UK/EU Passport holder
• Technical : Understanding of electro-mechanical systems, software and PC
• Personality: Communication skills, customer-facing and self-motivated
• Desirable: X-RAY systems / schematics + mechanical drawings

Support Worker - Ashley Drive (25,857pa)

About the Role

We currently have an opportunity for a full time (37.5 hours per week) Support Worker to work within our registered care home, Ashley Drive (Tylers Green, High Wycombe), where we provide support for six individuals with learning disabilities, some of whom are non-verbal and have physical disabilities.

Working as part of a dedicated team, you will support individuals with their day to day needs to enable them to lead independent and fulfilling lives. As a Support Worker, you will:

• Provide tailored support to individuals
• Provide personal care with sensitivity and respect
• Encourage life skills such as budgeting, shopping, cooking, and cleaning
• Draft personalised support plans and risk assessments
• Empower people to achieve their goals and live fulfilling lives

About You

We are looking for people who are:

• Caring, reliable, and proactive , with a genuine desire to help others
• Able to communicate effectively and adapt to different needs
• Comfortable working shifts, including weekends and bank holidays
• Committed to equality, diversity, and person-centred support
• Experienced in a similar role

It is essential that you have a Full UK Driving Licence.

Additionally, you will also be able to:

• Work shifts as part of a rota system which will include weekend and bank holiday working
• Work as part of a team to deliver an excellent service to the people we support
• Be flexible in your approach to work and demonstrate resilience in a challenging, but rewarding environment

It is essential that you are happy to do sleep-ins. (an allowance for 52.78 per sleep in is paid)

Benefits

In return for your hard work and commitment, we offer a benefits package which includes:

• Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service
• 25,857 for a 37.5 hour contract
• Annual bonus based on satisfactory performance
• Monthly attendance bonus on top of your basic salary
• Annual salary and cost of living review
• Ongoing professional development and support to deliver outstanding support
• Workplace pension scheme and life assurance of three times your annual salary
• Employee assistance helpline
• Mileage paid for car usage
• Fully paid DBS

Appointment to this position will be subject to satisfactory right to work, enhanced DBS and references.

We are an Equal Opportunities & Disability Confident Employer.

We are currently recruiting for Support assistants to cover Reading area.

Short Description: The Support Assistant is responsible for delivering Service User centred support in accordance with management direction and in compliance with company processes and procedures.

Specific Duties: The Support Assistant will be specifically responsible for:
1. Supporting the Manager, Team Leader and Senior Staff in day to day operations of supported
housing unit(s)
2. Maximisation of SU interests by liaising with internal and external stakeholders; and
implementation of each SUs support plan
3. Safeguarding the rights and dignity of each SU
4. Fostering of a positive environment in which SUs are actively engaged
5. Conducting daily assessment of SUs mental and physical state; updating associated records
and informing management
6. Supporting SUs to build their confidence, self esteem and their ability to manage their mental
health symptoms
7. Personal delivery of physical and mental support to SUs
8. Promoting SUs health and assist in their accurate medication
9. Promoting SUs hygiene and personal presentation
10. Supporting SUs with developing social skills and future independent living
11. Supporting SUs with their daily living skills and domestic chores
12. Supporting SUs with scheduling and attending appointments and day time activities
13. Supporting SUs to use public transport
14. Encouraging and motivating SUs into employment, voluntary work and/or education
15. Maintaining the cleanliness, quality, security and safety of each home and individual service
user accommodation
16. Accurate and timely update of SUs and house records
17. Conducting regular two-way communication with SUs and management
18. Key Work with designated SUs; and delivery of specific support as outlined in their support
plans
19. Successfully achieving the individual objectives set by the company
20. Enhancing current operations through continuous improvement