363 IT Support jobs in Oxford

• Lead, mentor, and manage a team of technical support specialists, providing guidance and training.
• Oversee the daily operations of the helpdesk, ensuring timely and effective resolution of customer inquiries and issues.
• Develop and implement support strategies to enhance customer satisfaction and reduce response times.
• Handle and resolve escalated technical issues that cannot be resolved by the support team.
• Monitor support queues and performance metrics, identifying areas for improvement.
• Create and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
• Collaborate with other departments (e.g., Development, Product Management) to address recurring issues and provide customer feedback.
• Ensure adherence to service level agreements (SLAs) and key performance indicators (KPIs).
• Manage support tools and software, ensuring they are up-to-date and utilized effectively.
• Stay informed about product updates and new features to provide accurate support.

• Proven experience in a technical support role, with at least 3 years in a leadership or supervisory capacity.
• In-depth knowledge of troubleshooting hardware, software, and network issues.
• Experience with IT service management (ITSM) tools (e.g., Zendesk, ServiceNow, Jira Service Management).
• Strong understanding of operating systems (Windows, macOS, Linux) and common business applications.
• Excellent problem-solving, analytical, and diagnostic skills.
• Exceptional customer service orientation and communication skills, both written and verbal.
• Ability to effectively manage and motivate a team.
• Experience in creating technical documentation and training materials.
• Familiarity with remote support tools and techniques.

Technical Support Engineer (Electrical)
Reading, Berkshire
£32,000 - £38,000 + Training + Progression + Excellent Company Benefits

Excellent opportunity for someone from an electrical background who is looking for a technical support role working with a portfolio of high tech products with a global business.

Do you come from an electrical background and looking to use your skills in a new environmen.

WHJS1_UKTJ

Diageo isa global leader in beverage alcohol, with an outstanding collection of over 200 brands and sales in more than 180 countries. Their portfolio has remarkable breadth across spirits and beer. From centuries-old names to the latest innovations, they are building the very best brands.

We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.

We´re Curious: Proactive approach to problem-solving and a “can do” attitude.

We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.

• To handle all contacts, including challenging technical calls, to a high standard
• To spend time ‘in the field and office’ with a Diageo Engineer to fully understand the Guinness quality processes & to gain an in-depth knowledge of ‘bar and cellar’ set-ups
• Accurately diagnose and resolve technical faults over the phone/email using your problem-solving & technical knowledge skills
• To take part in our Guinness accreditation program to become certified as a product and technical expert
• Attend training and briefing sessions (internally and externally) as necessary to gain an understanding of Client and Contact Centre requirements and to continuously develop fundamental skills

Requirements

• Educated to GCSE/O’Level standard including Maths and English
• Confident telephone manner, including good communication and listening skills
• A genuine passion for delivering outstanding customer/client service
• Strong administrative skills with a keen eye for detail
• A professional outlook and proactive approach to problem-solving
• You are very well organized and have excellent interpersonal skills
• You know how to work within a team
• Accurate in data capturing
• Computer literate

Benefits

• Start Date: 29th of April
• Contract: Permanent contract (6-month probation period)
• Full-time: (37.5 hours/week)
• Working days/Hours: Monday to Friday - shifts to be worked from 8am-6pm with rotational weekends and BH with Lieu days given
• Salary : - £22,880 per year + bonus based on performance vs. KPIs
• Hybrid Model: 2 days office/ 3 days home (with additional time expected in the office for training and meetings)

• Life Cover (Communications/advisors 1x Salary)
• Flexible Benefits Platform - offering access to a confidential Employee Assistance Programme that can help you to run your life a little more smoothly. It is easy to access via telephone, online, or app and offers practical information and advice covering a range of topics affecting health, family, money matters, and work.
• Company pension
• Cycle to Work Scheme
• Go for it Scheme - Health and wellbeing scheme providing an annual contribution towards a purchase or activity which contributes to your health & wellbeing.
• Give & Gain Scheme - 2 days a year to complete voluntary or Charity work
• Long Service Awards
• Refer a Friend Scheme

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.

# wecare# wearecurious# weachievetogether

Support Analyst, Support Engineer, COR7318

Joining this established and highly successful company just outside of Aylesbury, the Support Analyst / Support Engineer role is a fantastic opportunity for somebody looking to progress their career.

The Role

In a fully onsite position, the Support Analyst / Support Engineer will provide 1st and 2nd line IT support to circa 100 users, to help ensure the smoo.

WHJS1_UKTJ

We are looking to recruit Support workers to work in Buckinghamshire this role you will be supporting with daily living activities and personal care.

We need individuals who who are passionate about providing quality healthcare, who understand how to deliver high standards of care to their clients.

Shift pattern:

Day shifts (10 am - 2/3 pm)

Ad-hoc short shifts are required to be covered

Essential:

You must hold CPI training (theory and Practical)

You must have all mandatory training (incl: Care Certificate, Managing Agressive and Potentially Aggressive Behaviour (MAPA)Training)

Enhanced DBS on update service

Location: Buckinghamshire

ACT NOW

Support Worker Opportunity

We are seeking a dedicated, compassionate, and proactive Support Worker to join the care team of an individual living with Rett Syndrome.

Diagnosed at the age of 3, this person lives with a complex neurological condition that affects communication, memory, mobility, coordination, and other brain functions. They also underwent spinal surgery several years ago to correct scoliosis, during which two spinal rods were fitted to help straighten their spine.

Despite the challenges they face, they live a full and engaging life with the support of a caring team — and now, we’re looking for the right person to join that team.

About the Role:
As a Support Worker, you will provide one-to-one assistance tailored to the individual’s physical, emotional, and communication needs. This includes support with personal care, mobility, mealtime assistance, and helping them engage in meaningful activities at home and in the community.

Working hours: Alternate Saturday 9am -1pm, Every Sunday 9am-1pm.

Key Qualities:

• p>Compassionate, patient, and respectful

• Reliable and consistent

• Experience with complex care or a willingness to learn

• Strong communication skills, including non-verbal methods

• A genuine desire to improve someone’s quality of life

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We are looking for experienced staff who have previously worked with individuals with complex needs. 

This role does also require a clean driving licence as you will be required to transport the client in their own vehicle.

Join Nurseplus as an Agency Support Worker

(Drivers Wanted)

As a Support Worker, you’ll provide high-quality care across a variety of settings – supporting older adults, individuals with learning disabilities, mental health conditions, and more complex care needs. You’ll be part of a compassionate team where your contribution truly matters.

• Flexible Working That Fits Your Life
  Choose when and where you work – full-time, part-time, days, nights, or weekends.

• Competitive Weekly Pay
  Earn between £12.21 and £39.00 per hour , with weekly pay and annual reviews to reward your commitment.

• Workwise App
  Take control of your schedule – set your availability, view, and book shifts with ease.

• Paid, Industry-Leading Training
  Receive comprehensive, paid training aligned with the Care Certificate and Core Skills Training Framework.

• Ongoing Career Development
  We support your growth with in-house learning and funded qualifications such as NVQ Levels 2 and 3 .

• Exclusive Discounts
  Access thousands of high street and online savings through the Blue Light Card scheme.

Your responsibilities may include:

• Supporting with personal care and mobility

• Administering medication and meal preparation

• Providing emotional support and companionship

• Promoting independence and dignity through tailored care plans

• Ensuring a safe and respectful environment for service users

You’ll work in various local care settings, providing meaningful support that helps individuals live more comfortably and confidently.

Who We’re Looking For

• Aged 18 or over, with the right to work in the UK

• Able to communicate clearly and confidently in English

• Flexible and able to travel independently to different care locations

• Willing to apply for an enhanced DBS (we’ll help with the process)

• Compassionate, reliable, and committed to delivering person-centred care

Apply now and start your journey with Nurseplus.

Key Responsibilities:

• Providing support to the client and answer calls and emails in a professional and timely manner
• Determine the nature, priority of faults based on information provided by the client
• Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders
• Managing the supply chain and drive them to attend within required SLA's
• Driving the engineering team to attend to all callouts within required SLA's
• To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this
• Raise and assign work orders to relevant resources
• Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations
• Monitoring calls received from the customer through to call completion and updating records
• Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA's.
• Ensure QHSE documentation is maintained and readily available using company systems
• Manage system as a key user on site including PPM records, reactives and reporting
• Maintain people records such as new starters, leavers, general staff changes, contact details, etc
• Effective communication with all levels of internal teams and external customer
• Familiar with daily operations and the specific scope of the contract
• Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager

Training

• Very proficient in the use of Outlook, Word, Excel, Access and PowerPoint. Excel skills to include basic functions, v-lookups, etc.
  Experience of using Dynamics, Concept, Maximo.

At Clover Care Group, we pride ourselves in providing specialist staff to support complex care packages for both children and adults with the best possible clinical pathways and care, which allows our clients to live the lives they want to lead.

The high standards of care delivery drive improvement, promote flexibility and encourage innovation in how people are cared for and supported in their home. All services and support organisations use these Standards as a guideline for how to achieve and surpass the highest quality person-centred care

Clover Care Group is currently looking for support workers to work in a complex care package in Hungerford. The case involves a female servuce user with a spinal injuryrequiring care in their family home, with a proposed full time support package, where days and nights will need to be covered on a full time ongoing Rota. You will need to have manual handling experience, spinal injury and cathaterexperience. Training will also be provided by our clinical team

We offer market leading hour pay rates that are paid weekly.

We very much look forward to hearing from you

Clover Care Group