What Jobs are available for John Lewis in Leeds?
Showing 45 John Lewis jobs in Leeds
Seasonal Part Time Brand Specialist, Tommy Hilfiger & Calvin Klein - John Lewis Leeds
Leeds, Yorkshire and the Humber
PVH Corp.
Posted 5 days ago
Job Viewed
Job Description
**Design Your Future at PVH**
Seasonal Part Time Brand Specialist, Tommy Hilfiger & Calvin Klein - John Lewis Leeds
**_About_** **THE ROLE**
When it comes to shopping at PVH brands, our customers only deserve the very best in store experience we can offer. You will be working as part of our store team in a luxury retail environment where you will share a passion for our brand and our values with our customers and colleagues.
Leading by example and putting all the PVH Values to practice are also of importance in this role. You will be inspiring your team to generate sales & profit, minimize losses, and create the best possible customer experience whilst ensuring the store is visually distinctive & impeccably maintained.
Responsibilities include:
+ Be able to demonstrate in-depth product knowledge and possess successful link selling skills to drive business.
+ Holding the ability to outfit build for customers will be essential, our Brand Specialist should also be able to make further product recommendations and drive our store KPI's.
+ Building and maintaining professional relationships with our customers, to secure regular clienteles is possible.
+ Being a Brand Ambassador and maintaining a keen interest in current fashion and market trends.
+ Ensuring shop floor maintenance, presentation and organization issues are addressed in an appropriate manner.
+ Show flexibility and innovation when reacting to the changing business environment especially around peak trade.
**_About_** **YOU**
+ Have previous experience within hospitality/retail
+ Be hardworking with great communication skills
+ Have an interest in Fashion/Retail
+ Ability to work in a fast paced environment with ability to multi task in high pressure environments
+ Be passionate to drive sales using our digital platforms!
DIVERSITY & EQUAL OPPORTUNITY We are committed to recruiting, training and providing career advancement to all associates regardless of gender, race, religion, age, disability, sexual orientation, nationality, or social or ethnic origin. Diversity in the workplace is encouraged. Bigotry, racism and any form of harassment or discrimination is not tolerated.
Seasonal Part Time Brand Specialist, Tommy Hilfiger & Calvin Klein - John Lewis Leeds
**_About_** **THE ROLE**
When it comes to shopping at PVH brands, our customers only deserve the very best in store experience we can offer. You will be working as part of our store team in a luxury retail environment where you will share a passion for our brand and our values with our customers and colleagues.
Leading by example and putting all the PVH Values to practice are also of importance in this role. You will be inspiring your team to generate sales & profit, minimize losses, and create the best possible customer experience whilst ensuring the store is visually distinctive & impeccably maintained.
Responsibilities include:
+ Be able to demonstrate in-depth product knowledge and possess successful link selling skills to drive business.
+ Holding the ability to outfit build for customers will be essential, our Brand Specialist should also be able to make further product recommendations and drive our store KPI's.
+ Building and maintaining professional relationships with our customers, to secure regular clienteles is possible.
+ Being a Brand Ambassador and maintaining a keen interest in current fashion and market trends.
+ Ensuring shop floor maintenance, presentation and organization issues are addressed in an appropriate manner.
+ Show flexibility and innovation when reacting to the changing business environment especially around peak trade.
**_About_** **YOU**
+ Have previous experience within hospitality/retail
+ Be hardworking with great communication skills
+ Have an interest in Fashion/Retail
+ Ability to work in a fast paced environment with ability to multi task in high pressure environments
+ Be passionate to drive sales using our digital platforms!
DIVERSITY & EQUAL OPPORTUNITY We are committed to recruiting, training and providing career advancement to all associates regardless of gender, race, religion, age, disability, sexual orientation, nationality, or social or ethnic origin. Diversity in the workplace is encouraged. Bigotry, racism and any form of harassment or discrimination is not tolerated.
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0
Sales Assistant
Leeds, Yorkshire and the Humber
Iliad Group ltd
Posted 1 day ago
Job Viewed
Job Description
Role Description
This is a full-time on-site role located in Leeds for a Sales Assistant. The Sales Assistant will be responsible for assisting the sales team in day-to-day operations, handling customer, maintaining organized sales records, and providing outstanding customer service. Additional tasks may include supporting promotional activities, managing sales data.
Duties
- Identify and pursue new sales opportunities through cold calling, networking, and referrals
- Build and maintain relationships with potential customers to understand their needs and provide appropriate solutions
- Present product information and demonstrate the benefits to potential customers
- Negotiate pricing and terms of sale to close deals
- Collaborate with the sales team to achieve sales targets
- Maintain accurate records of sales activities and customer interactions
Qualifications
- Excellent Interpersonal Skills and Communication abilities
- Strong Customer Service skills and a customer-oriented attitude
- Proven Sales skills with an ability to meet or exceed sales targets
- Outstanding Organization Skills to manage multiple tasks efficiently
- Ability to work both independently and as part of a team
- Experience in a similar role is a plus
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1
Sales Assistant
Leeds, Yorkshire and the Humber
Iliad Group ltd
Posted today
Job Viewed
Job Description
Job Description
Role Description
This is a full-time on-site role located in Leeds for a Sales Assistant. The Sales Assistant will be responsible for assisting the sales team in day-to-day operations, handling customer, maintaining organized sales records, and providing outstanding customer service. Additional tasks may include supporting promotional activities, managing sales data.
Duties
- Identify and pursue new sales opportunities through cold calling, networking, and referrals
- Build and maintain relationships with potential customers to understand their needs and provide appropriate solutions
- Present product information and demonstrate the benefits to potential customers
- Negotiate pricing and terms of sale to close deals
- Collaborate with the sales team to achieve sales targets
- Maintain accurate records of sales activities and customer interactions
Qualifications
- Excellent Interpersonal Skills and Communication abilities
- Strong Customer Service skills and a customer-oriented attitude
- Proven Sales skills with an ability to meet or exceed sales targets
- Outstanding Organization Skills to manage multiple tasks efficiently
- Ability to work both independently and as part of a team
- Experience in a similar role is a plus
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
2
Festive Boutique Sales Assistant - 32 hours
Leeds, Yorkshire and the Humber
Nestle
Posted 20 days ago
Job Viewed
Job Description
**We are hiring temporary Festive Sales Assistants to deliver seamless shopping experiences at our beautiful boutiques!**
**Position Snapshot**
**Position Title:** Festive Retail Sales Assistant
**Location:** Leeds
**Duration:** 3 month fixed-term contract
**Salary:** £12.60 per hour
We are hiring for a **32 hours (4 days a week) 3 month fixed term position** .
**Position Summary**
At Nespresso, we are looking for individuals that thrive in fast-paced environments. That can positively engage with customers and be proud to represent our brand and values; Inspire, Care, Act, and Innovate. If you can blend your enthusiasm for coffee and ability to collaborate to achieve our collective vision, this is the perfect opportunity for you!
**Role Overview:** Christmas is a magical time where a warm cup of coffee brings people together, and you can be a part of that journey. As a Festive Coffee Specialist (Retail Sales Assistant), you will consistently act as a brand ambassador, welcoming, advising, and inspiring customers while meeting our high standards of customer service. You will create a welcoming environment and ensure that the customer needs are met by pro-actively engaging in conversations and assisting on product selection and inquiries. During your time with us you will build your knowledge and enhance your customer service skills, with the aim of confidently guiding customers to their dream coffee and seeing the joy on their faces!
**As a festive coffee specialist, you will likely be involved in:**
+ **On arrival** : Work with the team and ensure the boutique is stocked, clean and inviting, maintaining the Nespresso image.
+ **Welcome Customers:** Greet guests with a warm smile as they enter the boutique.
+ **Engage & Assist:** Actively engage with customers, guiding them in product selection and support with answering inquiries.
+ **Team Collaboration:** Collaborate with team members to manage store operations and customer flow.
+ **Maintain Stock:** Monitor and replenish stock levels on shelves to ensure a seamless shopping experience.
+ **Wrap-Up** : Review daily sales and customer feedback and set yourself personal goals.
**What experience will you need?**
What is most important to us is that you bring a curiosity to learn and deliver exceptional service whilst being excited by the challenge to become an ambassador for Nespresso. If you have previous experience working with customers in a retail or hospitality setting that is a bonus. We are looking for charismatic individuals with strong communication and interpersonal skills, to be able to build positive relationships with both the team and our customers. We want our customers to feel special, which means personalising the experience and offering luxury service.
If you're motivated by our ambition and you'd like to find out more about opportunities in Nespresso apply today.
**Why choose Nespresso?**
Nespresso is a name synonymous with quality and innovation. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee - just like a skilled barista. Since 2001 in the UK, we've responded to consumers' increasing appreciation for coffees and our year-on-year growth is testament to the quality of our offering and the experiences we offer at our boutiques.
We are also committed to Reducing, Reusing and Recycling: making coffee a force for good. Nespresso is humbled to be joining a group of enterprises who are pioneering in their commitment - going beyond sustainability and balancing purpose with profit. The B Corp certification process evaluates performance that demands the highest standards of verified social and environmental performance, public transparency, and legal accountability to balance purpose and profit. B Corp is more than a certification - it's a movement. For Nespresso, B Corp certification reflects 30 years of commitment to sustainability
**What can you expect from the recruitment process?**
We will shortlist our applications based on experience but most importantly, the motivations for applying. If selected, you will be invited to our boutique to get a feel for the work environment and meet our lovely team! You will go through a 'Walk and Talk' interview, a conversation between yourself and our Boutique Manager to discuss your individual strengths and reasons for applying. It will also be an opportunity for you to find out more about who we are and ask any questions you might have.
We are committed to ensuring that our recruitment process is accessible to all candidates. If you require any adjustments to support you through the recruitment process, please let us know, and we will be happy to discuss the options that would be the most suited for you to be able to perform to your best.
To find out more about Nespresso please visit: Nestlé, our values are rooted in respect. When we embrace diversity and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. People of all gender identities, ethnically diverse individuals, people with disabilities, and members of the LGBT+ community are strongly encouraged to apply. If there is anything we can do to accommodate you to participate fully in the application process, please let us know. We take pride in championing inclusion and diversity, our people make up a number of Colleague Networks who represent different experiences and communities who hold us accountable in creating a sense of belonging for all, and our values create the conditions for us to respect the unique contribution you bring. Find out more about our Colleague Networks here: Diversity, equity and inclusion | Nestlé (nestle.co.uk)
We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process. Be yourself, everyone else is taken! #LI-DNI
**Position Snapshot**
**Position Title:** Festive Retail Sales Assistant
**Location:** Leeds
**Duration:** 3 month fixed-term contract
**Salary:** £12.60 per hour
We are hiring for a **32 hours (4 days a week) 3 month fixed term position** .
**Position Summary**
At Nespresso, we are looking for individuals that thrive in fast-paced environments. That can positively engage with customers and be proud to represent our brand and values; Inspire, Care, Act, and Innovate. If you can blend your enthusiasm for coffee and ability to collaborate to achieve our collective vision, this is the perfect opportunity for you!
**Role Overview:** Christmas is a magical time where a warm cup of coffee brings people together, and you can be a part of that journey. As a Festive Coffee Specialist (Retail Sales Assistant), you will consistently act as a brand ambassador, welcoming, advising, and inspiring customers while meeting our high standards of customer service. You will create a welcoming environment and ensure that the customer needs are met by pro-actively engaging in conversations and assisting on product selection and inquiries. During your time with us you will build your knowledge and enhance your customer service skills, with the aim of confidently guiding customers to their dream coffee and seeing the joy on their faces!
**As a festive coffee specialist, you will likely be involved in:**
+ **On arrival** : Work with the team and ensure the boutique is stocked, clean and inviting, maintaining the Nespresso image.
+ **Welcome Customers:** Greet guests with a warm smile as they enter the boutique.
+ **Engage & Assist:** Actively engage with customers, guiding them in product selection and support with answering inquiries.
+ **Team Collaboration:** Collaborate with team members to manage store operations and customer flow.
+ **Maintain Stock:** Monitor and replenish stock levels on shelves to ensure a seamless shopping experience.
+ **Wrap-Up** : Review daily sales and customer feedback and set yourself personal goals.
**What experience will you need?**
What is most important to us is that you bring a curiosity to learn and deliver exceptional service whilst being excited by the challenge to become an ambassador for Nespresso. If you have previous experience working with customers in a retail or hospitality setting that is a bonus. We are looking for charismatic individuals with strong communication and interpersonal skills, to be able to build positive relationships with both the team and our customers. We want our customers to feel special, which means personalising the experience and offering luxury service.
If you're motivated by our ambition and you'd like to find out more about opportunities in Nespresso apply today.
**Why choose Nespresso?**
Nespresso is a name synonymous with quality and innovation. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee - just like a skilled barista. Since 2001 in the UK, we've responded to consumers' increasing appreciation for coffees and our year-on-year growth is testament to the quality of our offering and the experiences we offer at our boutiques.
We are also committed to Reducing, Reusing and Recycling: making coffee a force for good. Nespresso is humbled to be joining a group of enterprises who are pioneering in their commitment - going beyond sustainability and balancing purpose with profit. The B Corp certification process evaluates performance that demands the highest standards of verified social and environmental performance, public transparency, and legal accountability to balance purpose and profit. B Corp is more than a certification - it's a movement. For Nespresso, B Corp certification reflects 30 years of commitment to sustainability
**What can you expect from the recruitment process?**
We will shortlist our applications based on experience but most importantly, the motivations for applying. If selected, you will be invited to our boutique to get a feel for the work environment and meet our lovely team! You will go through a 'Walk and Talk' interview, a conversation between yourself and our Boutique Manager to discuss your individual strengths and reasons for applying. It will also be an opportunity for you to find out more about who we are and ask any questions you might have.
We are committed to ensuring that our recruitment process is accessible to all candidates. If you require any adjustments to support you through the recruitment process, please let us know, and we will be happy to discuss the options that would be the most suited for you to be able to perform to your best.
To find out more about Nespresso please visit: Nestlé, our values are rooted in respect. When we embrace diversity and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. People of all gender identities, ethnically diverse individuals, people with disabilities, and members of the LGBT+ community are strongly encouraged to apply. If there is anything we can do to accommodate you to participate fully in the application process, please let us know. We take pride in championing inclusion and diversity, our people make up a number of Colleague Networks who represent different experiences and communities who hold us accountable in creating a sense of belonging for all, and our values create the conditions for us to respect the unique contribution you bring. Find out more about our Colleague Networks here: Diversity, equity and inclusion | Nestlé (nestle.co.uk)
We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process. Be yourself, everyone else is taken! #LI-DNI
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This advertiser has chosen not to accept applicants from your region.
3
Customer Service Representative
Leeds, Yorkshire and the Humber
Conduent
Posted 4 days ago
Job Viewed
Job Description
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Conduent are a Global Business Processing Outsource company. This role will be supporting a busy transportation client and will involve managing customer calls, web chat and correspondence.
Being enthusiastic and motivated to deliver an outstanding level of customer service is paramount to our global & mission-critical services. The role can be varied across all teams, so flexibility is required.
+ **Contract:** Permanent
+ **Location** : Leeds, LS11 5BD
+ **Shifts:** 37.5 hours per week, rotational shifts - Monday to Sunday between the hours of 08.00am and 8:00pm with alternate days worked on a weekend. **Salary:** £23,809.50 rising to £24,297 after completion of probation period (Pro-Rata)
**Your responsibilities will include:**
Provide excellent customer service over the phone, email and webchat.
Identifying opportunities to promote additional services to the customer.
Resolve any customer complaints and queries.
Help shape our culture by demonstrating our core values.
Attending training sessions to continuously improve knowledge and performance.
**What we are looking for:**
A desire to deliver great customer service & aim to make customers happy with the service they have received on first contact.
An empathetic approach to customers in difficult situations.
Being able to adapt and work in a fast-paced environment.
A clear understanding of what good service looks like.
You will need to demonstrate a positive & professional telephone manner.
Good verbal, writing & communication skills.
**What we offer you:**
29 days paid holiday per annum (inclusive of bank holidays)
Life assurance.
Dental Insurance.
Pension Scheme.
Free eye tests
Excellent Apprenticeship Programmes
**Travel & parking information:**
We are based a short 10-15 minute walk from Leeds railway station. Please be aware that parking availability onsite is not guaranteed.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
Conduent are a Global Business Processing Outsource company. This role will be supporting a busy transportation client and will involve managing customer calls, web chat and correspondence.
Being enthusiastic and motivated to deliver an outstanding level of customer service is paramount to our global & mission-critical services. The role can be varied across all teams, so flexibility is required.
+ **Contract:** Permanent
+ **Location** : Leeds, LS11 5BD
+ **Shifts:** 37.5 hours per week, rotational shifts - Monday to Sunday between the hours of 08.00am and 8:00pm with alternate days worked on a weekend. **Salary:** £23,809.50 rising to £24,297 after completion of probation period (Pro-Rata)
**Your responsibilities will include:**
Provide excellent customer service over the phone, email and webchat.
Identifying opportunities to promote additional services to the customer.
Resolve any customer complaints and queries.
Help shape our culture by demonstrating our core values.
Attending training sessions to continuously improve knowledge and performance.
**What we are looking for:**
A desire to deliver great customer service & aim to make customers happy with the service they have received on first contact.
An empathetic approach to customers in difficult situations.
Being able to adapt and work in a fast-paced environment.
A clear understanding of what good service looks like.
You will need to demonstrate a positive & professional telephone manner.
Good verbal, writing & communication skills.
**What we offer you:**
29 days paid holiday per annum (inclusive of bank holidays)
Life assurance.
Dental Insurance.
Pension Scheme.
Free eye tests
Excellent Apprenticeship Programmes
**Travel & parking information:**
We are based a short 10-15 minute walk from Leeds railway station. Please be aware that parking availability onsite is not guaranteed.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
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This advertiser has chosen not to accept applicants from your region.
4
Customer Service Team Lead
LS1 1UR Leeds, Yorkshire and the Humber
£30000 annum + bon
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client, a reputable organisation based in Leeds , is looking for an experienced and motivated Customer Service Team Lead to oversee their dedicated support team. This is a hybrid role, offering a blend of office-based responsibilities and the flexibility of remote work. You will be responsible for leading, coaching, and motivating a team of customer service representatives to deliver exceptional service to clients. Your role will involve managing daily operations, handling escalated customer queries, and ensuring that service level agreements (SLAs) are met and exceeded. The ideal candidate will have a proven track record in customer service management, strong leadership skills, and a deep understanding of customer support best practices. You will be instrumental in developing training programs, setting performance targets, and fostering a positive and productive team environment. Excellent communication, problem-solving, and conflict resolution skills are essential. You will be expected to analyse customer feedback and performance data to identify areas for improvement and implement strategies to enhance the overall customer experience. This role requires a proactive approach, a commitment to quality, and the ability to inspire a team to achieve outstanding results.
Key Responsibilities:
Key Responsibilities:
- Lead, coach, and motivate a team of customer service representatives.
- Manage day-to-day customer service operations and workflows.
- Handle escalated customer issues and complaints, resolving them efficiently and effectively.
- Monitor team performance against key performance indicators (KPIs) and service level agreements (SLAs).
- Develop and implement training programs to enhance team skills and knowledge.
- Conduct regular performance reviews and provide constructive feedback.
- Foster a positive and collaborative team culture.
- Analyse customer feedback and service data to identify trends and areas for improvement.
- Implement strategies to enhance customer satisfaction and loyalty.
- Ensure adherence to company policies and procedures.
- Collaborate with other departments to resolve customer issues and improve processes.
- Proven experience in a customer service leadership or supervisory role.
- Demonstrated ability to lead, motivate, and develop a team.
- Excellent communication, interpersonal, and conflict resolution skills.
- Strong understanding of customer service principles and best practices.
- Proficiency in customer relationship management (CRM) software.
- Ability to analyse data and implement performance improvement initiatives.
- Experience working in a hybrid or remote team environment.
- Strong organisational and problem-solving abilities.
- A passion for delivering outstanding customer service.
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5
Customer Service Team Leader
LS1 4DL Leeds, Yorkshire and the Humber
£25000 Annually
WhatJobs
Posted 17 days ago
Job Viewed
Job Description
Our client is seeking an experienced and dedicated Customer Service Team Leader to guide and motivate their customer support team. This pivotal role involves overseeing daily operations, ensuring high levels of customer satisfaction, and driving performance within the team. The ideal candidate will possess strong leadership skills, a passion for customer service excellence, and the ability to resolve complex customer issues.
Responsibilities:
Qualifications:
Responsibilities:
- Lead, mentor, and coach a team of customer service representatives to achieve performance targets.
- Monitor team performance metrics and provide regular feedback and coaching to individual team members.
- Handle escalated customer inquiries and complex issues, providing timely and effective resolutions.
- Develop and implement strategies to improve customer satisfaction and retention.
- Ensure adherence to company policies, procedures, and service level agreements.
- Assist in the recruitment, training, and onboarding of new customer service agents.
- Contribute to the development and improvement of customer service processes and workflows.
- Generate reports on team performance, customer feedback, and key performance indicators (KPIs).
- Foster a positive and collaborative team environment.
- Stay updated on product knowledge and company offerings to effectively support the team.
Qualifications:
- Proven experience (3+ years) in a customer service role, with at least 1 year in a supervisory or team leader capacity.
- Demonstrated ability to lead and motivate a team.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of customer service principles and best practices.
- Experience with customer relationship management (CRM) software.
- Ability to manage difficult customer situations with professionalism and empathy.
- Proficiency in Microsoft Office Suite.
- Experience in a fast-paced customer support environment.
- Strong organizational and time management skills.
- This role requires the candidate to be based in our client's office in Leeds, West Yorkshire, UK .
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6
Customer Service & Support Specialist
LS1 2BB Leeds, Yorkshire and the Humber
£25000 Annually
WhatJobs
Posted 24 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Customer Service & Support Specialist to join their thriving team in Leeds, West Yorkshire, UK . This role is essential for providing exceptional support to our valued customers, resolving inquiries, and ensuring a positive customer experience. The ideal candidate will possess outstanding communication skills, a patient and empathetic demeanor, and a strong problem-solving ability. You will be the first point of contact for customers, handling a variety of queries via phone, email, and chat. Key responsibilities include:
Qualifications:
- Responding to customer inquiries and resolving issues in a timely and professional manner.
- Providing technical support and troubleshooting assistance for our products/services.
- Guiding customers through product features, usage, and troubleshooting steps.
- Documenting customer interactions, feedback, and issues accurately in our CRM system.
- Escalating complex issues to appropriate departments when necessary.
- Identifying trends in customer inquiries and providing feedback to improve products and services.
- Building and maintaining strong customer relationships through excellent service.
- Proactively seeking solutions to customer problems and ensuring customer satisfaction.
- Adhering to service level agreements and company support policies.
- Contributing to team goals and initiatives to enhance the overall customer experience.
Qualifications:
- Previous experience in a customer service or technical support role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using CRM software and ticketing systems.
- Ability to empathize with customers and maintain a positive attitude.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a team.
- Patience and a customer-centric approach to problem resolution.
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7
Senior Customer Service Team Lead
LS1 2TR Leeds, Yorkshire and the Humber
£30000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client is seeking a motivational and experienced Senior Customer Service Team Lead to guide their customer support team in **Leeds, West Yorkshire, UK**. This vital role focuses on ensuring exceptional customer experiences, managing team performance, and implementing strategies to enhance service delivery. The ideal candidate will have a strong background in customer service management, excellent leadership capabilities, and a passion for problem-solving and continuous improvement. You will be responsible for coaching, mentoring, and supporting a team of customer service representatives to achieve departmental goals.
Key responsibilities include:
The successful candidate will have a proven track record in team leadership within a customer service environment, with excellent communication, interpersonal, and problem-solving skills. Experience with CRM systems and customer service software is essential. This hybrid role offers the opportunity to work flexibly from our office in **Leeds, West Yorkshire, UK**, combining in-office collaboration with remote work. Join a dedicated team focused on delivering outstanding service.
Key responsibilities include:
- Leading, coaching, and motivating a team of customer service representatives to achieve performance targets.
- Monitoring team performance metrics (e.g., response times, resolution rates, customer satisfaction scores) and implementing improvement plans.
- Handling complex customer escalations and resolving challenging issues effectively.
- Training new team members and providing ongoing development opportunities for existing staff.
- Ensuring adherence to company policies, procedures, and service standards.
- Collaborating with other departments to ensure a seamless customer journey.
- Identifying trends in customer queries and feedback to propose service enhancements.
- Developing and updating customer service protocols and knowledge base articles.
- Conducting regular team meetings and one-on-one performance discussions.
- Assisting with workforce management and scheduling to ensure adequate coverage.
- Contributing to the development and implementation of new customer service initiatives.
- Maintaining a positive and supportive team environment.
- Acting as a point of contact for key client accounts or high-value customers.
- Reporting on team performance and key customer service insights to management.
- Championing customer-centricity throughout the organization.
The successful candidate will have a proven track record in team leadership within a customer service environment, with excellent communication, interpersonal, and problem-solving skills. Experience with CRM systems and customer service software is essential. This hybrid role offers the opportunity to work flexibly from our office in **Leeds, West Yorkshire, UK**, combining in-office collaboration with remote work. Join a dedicated team focused on delivering outstanding service.
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8