2,000 Lead Technical Support Engineer Cloud Solutions jobs in the United Kingdom

Internal Technical Sales Engineer Industrial Electrical Control & Automation

Negotiable Salary Package, Pension, and other benefits.

Our Client has a requirement for an Internal Sales Engineer with experience in Electrical control and automation to provide sales and technical support to the external customer base, whilst developing and maintaining customer relationships and promoting products and services to maximise sales opportunities. You are most likely to be living in North of the Tyne area, including, North Shields, Whitley Bay, Wallsend, Longbenton, Jesmond, Cramlington, Blyth in order to commute. Ideally you will have knowledge of a wide range of electrical market related products and are likely to have strengths in more than one product area. This could be industrial electrical, control & automation/factory automation/process control including control gear, switchgear, automation equipment, variable speed drives, plc, hmi, instrumentation, cable management systems, connection systems, industrial data comms enclosures, sensors, and possibly ATEX equipment.

As the Internal Sales Engineer you will respond to and handle all product technical enquiries. You will be required, with training, to understand and be familiar with the full product range with the ability to offer alternatives if required and advise on the selection of products where possible. You will liaise with Field Sales Engineers and other staff to achieve the branch objectives and sales performance and as is normal in a small team environment engage in other duties. It is also expected that you have commercial ability and awareness to generate quotation for customers and are competent to judge the competitive situation needed to win the order whilst being mindful of profitability.

In order to perform this role successfully you will need technical electrical knowledge, there is flexibility on the qualification if you can illustrate your knowledge, product applications knowledge and commercial awareness. The ideal candidate may already be in a similar role as an internal sales engineer, technical support engineer, an electrical engineer looking to move into a commercial environment with the ability to illustrate good customer and administrative skills, or a graduate engineer with customer experience in a sales environment looking to develop their career in technical sales.

Knowledge and Experience

• GCSE Maths and English (or equivalent)
• None mandatory but relevant knowledge and experience must be demonstrated or possibly ONC/HNC in Electrical engineering (or other electrical engineering qualification)
• Good working knowledge of Microsoft Office and data entry systems
• Full clean driving licence
• Experience in similar sales /customer service environment.
• Experience with an electrical engineering role, or a background in electrical distribution would be an advantage.

Post codes used are for advertising purposes only.

To register your interest contact us with an up to date CV and we will be pleased to call you for a confidential discussion. To view more of our positions click on the Rise logo at the top of this page or visit our website directly.

We work across a range of business to business/B2B market sectors including Renewable Energy, Electrical, Control & Automation, Electronic, Renewable Energy, Pneumatics, Hydraulics, Fluid Power, Instrumentation, Engineering services companies, Industrial Consumables, Industrial Components, Capital Equipment, Material Handling, Scientific Equipment, Petrochemical and Utilities.

Rise Executive Search & Recruitment Ltd are currently working on a wide range of business to business/B2B sales positions, account management, business development and sales management roles including: Internal Sales Engineer, Technical Support, Product Specialist, Sales Manager, UK Sales Manager, National Sales Manager, Country Manager, Regional Sales Manager, Area Sales Manager, Sales Executive, Senior Sales Executive, National Account Manager, Business Development Manager, Key Account Manager, Account Executive, National Account Executive, Sales Specialist, Global Account Manager, Sales Representative, Territory Sales, Field Sales, Client Relationship Manager, Sales Engineer, Sales Consultant, Technical Sales, Senior Sales Engineer, Export Sales, International Sales, European Sales, Branch Manager, Sales Director, Trainee Sales, Graduate Sales, Telesales, Internal Sales, Office Sales.

Are you ready to take your career to the next level? This exciting opportunity as a Technical Support Engineer offers you the chance to work with cutting-edge technology, delivering exceptional service to customers and driving innovation in the telecommunications industry. With a competitive salary, outstanding benefits, and opportunities for growth, this role is perfect for someone looking to make a real impact in a dynamic and rewarding environment.

What You Will Do:

- Diagnose and resolve technical issues, ensuring long-term solutions are implemented effectively.

- Provide advanced troubleshooting support for escalated incidents from Tier 1, showcasing your expertise.

- Analyse and resolve software, hardware, and networking problems across diverse systems.

- Perform remote installations of cloud-based telephony systems, ensuring seamless integration.

- Deliver training and onboarding support to users, ensuring optimal utilisation of hardware, software, and services.

- Investigate and resolve end-user technical issues, maintaining high service standards.

What You Will Bring:

- Experience in supporting internet products such as ADSL, VDSL, FTTC, FTTP, SoGEA, and Ethernet.

- Strong knowledge of IP networking, including DHCP, DNS, VPN, NAT, and VoIP.

- Proven ability to configure, install, and troubleshoot routers, wireless access points, and Wi-Fi protocols.

- Familiarity with telecommunications PBX systems such as Panasonic, Samsung, and Horizon.

- Excellent communication skills and a problem-solving mindset.

This role is pivotal to the company's mission of delivering world-class communication solutions to businesses. As a Technical Support Engineer, you will play a key role in ensuring customer satisfaction and operational efficiency, contributing to the company's reputation for excellence and innovation.

Location:

This role is based at the company's head office in Telford, providing a collaborative and supportive environment for professional growth.

Interested?:

If you're ready to join a forward-thinking company and make a real difference, apply now for the Technical Support Engineer role. Don't miss this opportunity to advance your career and be part of a highly skilled team!

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.

Technical Support Engineer
Ellesmere
Up to 40,000 Plus an excellent benefits package

Join a team where your engineering skills directly support cutting-edge automation and technology.

We're looking for a Technical Support Engineer to play a hands-on role supporting a full range of advanced machinery and management systems. If you thrive on solving complex technical problems, enjoy working directly with customers and field partners, and want to see the real-world impact of your work - this could be the opportunity you've been looking for.

What You'll Do

• Provide high-level engineering support for automated and conventional systems and precision technologies.
• Troubleshoot and resolve issues via helpdesk (including participation in a rotating 24/7 support schedule).
• Lead the commissioning of advanced systems both in the UK and internationally.

• Work with R&D to test new solutions and provide feedback from the field.
• Analyse system issues, identify patterns, and contribute to product enhancements.
• Maintain accurate technical documentation and helpdesk records.

• Deliver hands-on training for distributors, dealers, and end-users - both in-person and remotely.

What You Bring

• Technical foundation (electrical/mechanical) with hands-on experience.
• Relevant qualification in electrical engineering.
• Experience working on live electrical systems.
• Competent in automation systems, mechanical repair, and diagnostics.
• Excellent communicator with the flexibility to travel across the UK and abroad.

• Knowledge of hydraulic systems.

CLICK NOW TO APPLY!

At Morgan Ryder we can provide you with a full range of employment opportunities from short term and fixed term temporary vacancies to permanent positions.

We recruit for companies that operate in the following industries: Defence Equipment, Food and Drink Manufacturers, FMCG, Packaging, Engineering, Automotive, Aerospace, Warehousing, Logistics, Waste Management, Petro Chemical, Pharmaceutical, Power & Renewable Energy.

Our commitment:

Equal opportunities are important to us. We believe that diversity and inclusion at Morgan Ryder Associates are critical to our success as DE&I positive company, so we want to recruit, develop, and keep the best talent. We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic.

Please note that calls to and from the offices of Morgan Ryder Associates Ltd. may be monitored or recorded. This is to ensure compliance with regulatory procedures, record business transactions and for training purposes.

Technical Support Engineer - Security Systems - Luton - Competitive Salary + Benefits

Are you a Technical Support Engineer with a background in physical security systems, access control or CCTV? Are you passionate about solving technical problems and delivering exceptional support?

We are looking for a Technical Support Engineer to join a leading security solutions provider at their modern Luton offices. With over 70 years of international expertise and a strong UK presence, this company delivers innovative, integrated security technologies across access control, CCTV, intruder detection, home automation and more.

As a Technical Support Engineer , you'll support customers and partners with fault diagnosis, technical queries, system configuration, and product training. You'll work across phone, email and remote platforms, with occasional on-site work once trained.

• Deliver technical support via phone, email and remote tools

• Maintain up-to-date product knowledge on hardware and software

• Investigate and resolve escalated customer issues

• Create and update technical support documentation

• Attend client sites to resolve issues (after training)

• Assist with system specifications and custom build panels

• Collaborate with customer service, sales, and product teams

• Contribute to testing of new products and root cause analysis

• 2+ years' experience in technical support or engineering

• Background in physical security systems such as door entry, access control or CCTV

• Strong knowledge of Microsoft Windows and IT systems

• Excellent communication and customer service skills

• Confident problem-solver, technically curious and methodical

• Hold a full UK driving licence

• 5+ years in the security systems sector

• Experience delivering technical training

• BTEC/NVQ Level 4 or equivalent in Electrical/Electronic Engineering

• Competitive salary

• 25 days holiday + bank holidays, increasing with service

• Annual bonus and commission schemes

• Pension scheme, life assurance, and health perks

• Modern working environment in Luton

• Ongoing training and long-term career development

• Regular social and wellbeing events

Ready to make an impact in a company shaping the future of security? Click apply now.

Position: Technical Support Engineer
Job ID: 2394/4
Location: Redhill
Benefits: Plus 4 on 4 off shift allowance (12 hour shifts)
Type: Permanent 

HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors – visit: (url removed) for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.

The below job description will outline this position of: Technical Support Engineer 

Typically, this person will act as a proactive Shift Engineer in a global Technical Support team, assisting in mentoring and guiding 1st and 2nd line support teams to ensure quick and effective resolution of customer queries. Supporting the Team Lead and play a key role in delivering 24/7 service to the client.

HSB Technical’s client is an established and well-regarded business entity.

Duties and responsibilities of the Technical Support Engineer:

• Strong commercial awareness with the ability to work independently and take initiative.
li>Eager to continuously learn and support new systems and services.
• Quick to absorb technical knowledge, troubleshoot issues, and clearly explain product functionality over the phone.
• Excellent customer service skills, with confidence in both phone and face-to-face interactions.  
li>Determining priorities in an environment where customer demand varies constantly.
• Keeping up to date with product knowledge, technical and regulatory changes
• Managing other Shift workers

Qualifications and requirements for the Technical Support Engineer:

• Experience in Customer Service and Network Operations
• Technical Engineering background
• Familiarity with MOD systems and equipment support
• Hands-on experience with Inmarsat and/or VSAT systems
• Knowledge of customer equipment and systems, including: Maritime satellite equipment (Inmarsat), VSAT systems (Intellian, Seatel, T&T), Land mobile systems (BGAN, Iridium, Thuraya, GX), IP networking (e.g., CCNA, JNCIA)                

This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role.
 

Your new company
Are you a technically skilled problem-solver with a passion for delivering exceptional customer support? A global organisation is seeking a Technical Support Engineer. To join their dynamic team. This is a fantastic opportunity to work in a collaborative environment where your expertise will directly impact customer satisfaction and product success.
Your new role
In this hands-on support role, you'll be the first point of contact for customers experiencing technical issues. Whether it's a bug, a data sync issue, or a usability question, you'll investigate, troubleshoot, and resolve-or escalate-each case with care and clarity.

• Respond to inbound support requests from external customers
• Diagnose and resolve issues related to app functionality, data, or integrations
• Offer alternative solutions or escalate complex cases to senior developers
• Communicate clearly and consistently with customers throughout the process
• Document findings and contribute to internal knowledge sharing
• Collaborate with the wider support and development teams to improve the product

What you'll need to be successful

• A degree in Computer Science or a related field (B.Sc. or M.Sc.)
• A strong interest in coding and software development
• Experience or familiarity with one or more of the following:
• PHP, JavaScript, .NET, Java, Python, or C#
• Excellent communication skills and a customer-first mindset
• A methodical, detail-oriented approach to problem-solving
• Experience supporting SaaS applications is highly desirable but not essential.
• Familiarity with CRM platforms is desirable but not essential.
• Exposure to platforms such as Oracle, Microsoft SQL Server, or Microsoft IIS would be highly sought after.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Technical Support Engineer

remote / working from home

Job ref: AZ/64418

Salary: dependant on experience

Benefits:

This is a full time, permanent role.

3 days at home, 2 days out supporting technical/sales teams.

Company car provided

IT equipment provided includes: laptop, iPad, iPhone (or equivalent)

Overview

The Technical Support Specialist provides expert technical assistance to customers, internal departments, and sales teams.

You’ll ensure accurate and timely communication of product information, assist with customer queries, and support both existing and new product development.

Key responsibilities include producing technical drawings and calculations, maintaining technical documentation, and staying up to date with industry regulations.

Team Description

The Technical Services Team is a central support function, providing technical expertise across the business. Working closely with Sales, Customer Services, Quality, and Product Development, the team ensures the accuracy of product data and supports both internal staff and external customers with technical requirements. The team promotes collaboration, continuous improvement, and a customer-focused approach.

Key duties

Provide building scheme design service to specification team and customer base (CAD format elevation/section drawings, site wind pressure assessment and associated profile suitability calculations).

Calculation of product U-value and energy rating

Organise product testing, liaise with test facility and company training school and provide sample specification

Create and print product technical manuals and profile charts, control distribution internally and externally.

Control, approval and storage of technical documentation.

New product development, provision of technical data, support and advice for staff and customers.

Provide face to face and/or online presentations on updates and changes

Liaise with Quality department over issues on products received by customers to assess reason for issue and solution.

General administration – email, letters general correspondence to customers and internal.

Keep abreast of changes relating to industry product standards and Building Regulations.

Integral involvement in customer tour/presentations to promote company and technical services available.

Provide support, training and guidance to Technical Support Assistant.

THE CANDIDATE

It is anticipated that the successful candidate will be able to demonstrate the majority of the following:

Qualifications

Minimum of GCSE Maths and English level C or above, or equivalent.

Desirable to have CAD related certification and be BFRC Accredited

Experience and Knowledge Base

Previous experience in a technical support

uPVC related industry experience

Experience calculating U-values and energy ratings

Strong technical knowledge of uPVC products

Previous experience of training & mentoring of personnel.

Strong customer facing skills

Paint Shop Pro or similar experience

Experience presenting knowledge to others in small groups e.g. technical updates

SKILLS AND ABILITIES

Ability to communicate and work with colleagues at all levels and to develop effective working relationships at all levels.

To be able to make decisions within set parameters and manage problems including query solving.

Proficiency with systems and PC based programs, including Microsoft applications.

Strong interpersonal, verbal and written communication skills in English.

Numerical reasoning, analytical thinker

Exceptional interpersonal and communication skills, including the ability to ensure effective communication.

Excellent attention to detail.

Demonstration of the ability to work under sustained pressure and to tight deadlines.

A flexible, pro-active approach to work including the ability to prioritise and re-prioritise to achieve successful outcomes.

Planning and Organising: works to priorities and deadlines and plans how to meet them.

Uses time and other resources appropriately and efficiently.

Decision making / query solving; able to make decisions within set parameters and to own and manage problems and query solve.

Communication Skills: ability to communicate effectively with internal and external customers

and to establish and maintain an effective working relationship with them.

For reasons of better legibility, the simultaneous use of the language forms male, female and diverse (f/m/d) is avoided. All personal designations apply equally to all genders.

For UK roles, candidates must be eligible to work and live in the United Kingdom. Proof of eligibility will be required with your application

If you wish to apply for this position and have further details, please email your full CV and salary information to:

Andy Zanin - Business Director

T: +44 (0)

E:

CONNECT WITH ME ON LINKEDIN.

Why select Listgrove?

• Five Decades of Market Intelligence
• Unrivalled Industry Networks
• Recognised International brand
• HR Qualified Professionals

To hear from our clients on how we have supported their search for talent and HR needs, please visit Listgrove’s Case Studies page.

Throughout 2025, you can meet with Listgrove at the following exhibitions:

Packaging Innovations, JEC World, European Coatings Show, Plastics Live UK, The advanced materials show UK, Kunststoffenbeurs, K2025

Performance through People.

Please visit for more information on our services, global success and testimonials.

Listgrove Limited Registered in England No:

We are seeking a highly skilled Technical Support Engineer who is fluent in German to join our clients dynamic team. The ideal candidate will have had experience in providing technical support to end users of advanced, precision electromechanical products.

Key Responsibilities:

• Providing real-time technical support to customers

• Delivering training sessions onsite and virtually

• Create, update and maintain technical documentation in German

• Conduct hands on trouble shooting and analysis data on performance of equipment

• Test and evaluate in house systems and software

• Provide tailored support for new applications and help users become self-sufficient

Requirements:

• Minimum 2 years' experience in a customer facing role providing technical support

• Must be fluent in German (Spoken and Written)

• Knowledge of Electromechanical systems

• Able to read industrial and engineering drawings or schematics

• Ability to travel internationally as required

• Excellent analytical and communication skills

By joining this business as their new Technical Support Engineer you will be rewarded with:

• Company pension
• 25 days holiday plus 8 days for Bank Holiday
• Optional Private Health Insurance

This role demands a friendly self motivated individual with a strong technical aptitude, able to provide excellent customer service.

If this role of Technical Support Engineer is of interest simply click apply or if you have any further questions, please contact David Thompson at Orion Electrotech Reading.

Due to the volume of applications we receive, unfortunately we are not able to respond to every application personally, therefore, if you have not heard back from us within 5 working days please assume your application has been unsuccessful. To see our other available vacancies please visit our website.

About the job

FORMANCE is looking for a Technical Support Engineer to support our growth and play a key role in delivering an outstanding customer experience.

As a Technical Support Engineer, you’ll be a crucial part of our post-sales and customer success strategy: helping users troubleshoot technical issues, ensuring smooth integration and usage of our products, and building strong, trust-based relationships with our customers. You’ll often be the first technical point of contact for many of our clients, and a key representative of Formance’s reliability and technical excellence.

You’ll work closely with our Post-Sales and Engineering teams, to identify areas for improvement, streamline our support processes, and continuously enhance our technical documentation to ensure a seamless customer journey.

What you'll do:

As our Technical Support Engineer, you’ll be the primary point of contact for our users, customers when they need help with our products. Your role is to ensure seamless integration and operation of our financial backend solutions for engineering and product teams at fast-growing companies. Specifically, you will:

• Provide best Customer experience in terms of responsiveness, resolution time, tone, and knowledge
• Support the customer throughout their entire lifecycle
• Provide expert-level technical support for customers using our Open Source Ledger and other backend modules.
• Troubleshoot complex issues, investigating and diagnosing problems quickly, and escalating them to the development team when necessary.
• Create and maintain detailed documentation for troubleshooting processes, FAQs, and best practices.
• Collaborate closely with engineering and product teams to relay customer feedback, suggest feature improvements, and ensure a smooth product experience.
• Actively contribute to improving internal support tools and processes, ensuring we scale efficiently as our customer base grows.

Who you are:

• Over 3 years of experience in Solution Engineering, or Software Engineering in the Payments or Fintech space.
• Excellent written and verbal communication skills, with a focus on customer satisfaction.
• Experience working with engineering and product teams to deliver seamless support and relay feedback for continuous improvement.
• Ability to prioritize and manage multiple tickets/issues
• Fluent in English

Nice to have :

• Familiarity with open-source ecosystems, APIs, webhooks, or BE tools
• Basic understanding of financial services infrastructure (ledgers, reconciliation, transactions)

Benefits

• We offer a competitive package including equity for employees. We organize regular off-sites with the team in Europe and soon in the US!

About FORMANCE :

Formance is building the next-generation financial infrastructure - open-source, developer-first, and built to power the most ambitious fintech products of tomorrow.

Formance is global native and serving enterprise companies around the globe, around the clock, to build and scale their financial applications.

Backed by top-tier investors, we’re a post-Series A company based in the US and France, experiencing rapid growth with offices in Paris, Lyon, and soon New York City.