26 Lean Six Sigma Consultant jobs in London
Consultant, Management Consulting
Posted 29 days ago
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Job Description
Consultant, Management Consulting, Healthcare systems
Join our dynamic team of forward-thinkers and innovators as we pave the way for transformative change. This is your opportunity to make a real impact by providing innovative solutions to improve our healthcare systems and join one of the leading healthcare strategy teams.
We are a fast-growing management consulting and data science company dedicated to innovation in healthcare. We work across the entire healthcare industry including health systems and life sciences companies, as well as working with health investors and their portfolio companies. We inspire clients to make change happen and improve health outcomes. We support our people to be courageous in doing the right thing.
By joining our team as a Consultant with healthcare expertise you will become an integral part of a passionate group of healthcare consultants committed to enhancing health and care for all. Our team comprises dedicated experts, including esteemed leaders from the NHS and renowned consultancies, who possess a wealth of experience in driving impactful change within the healthcare sector.
Collaborating with the industry's leading healthcare institutions, you will tackle the greatest challenges our population's health and wellbeing face today. Your expertise will be instrumental in solving complex problems and implementing solutions that have a lasting positive impact on society.
This role offers an extraordinary opportunity for professional growth and career advancement within a supportive development environment. You will gain invaluable experiences, unlocking your potential to reach new heights in your career journey.
ResponsibilitiesYour responsibilities will include, but not limited to:
- Plan elements of problem solving for own workstream and making effective use of leadership time
- Contribute effectively to problem solving through independently structuring and conducting analysis and research within a workstream
- Develop high-quality, client ready end products with minimal correction required
- Communicate effectively with clients across a range of media, including participating in elements of stakeholder engagement
- Understand contribution of own work to overall project timeline and effectively manage and prioritise tasks, appropriately flagging risks and escalations including capacity
- Build and nurture constructive relationships with individuals from previous, existing and new clients
- Contribute to high-quality proposals for existing and new clients, and support responses to competitive tenders
- Work independently and contribute effectively in a team, supporting analysts in applying the consulting toolkit
Requirements
Mandatory
- Minimum 2:1 graduate degree or equivalent in a relevant subject or prior experience as an analyst within strategy or management consulting, demonstrating knowledge of the healthcare industry
- Operational or clinical experience gained from within the UK Health sector (NHS)
- At least 12 months experience gained from within a consulting environment, preferably within health
- Ability to think strategically and support the development of comprehensive plans to address complex healthcare challenges
- Project management skills to deliver within own workstream to overall project timelines
- Proficiency in research and data analysis, with the ability to collect, interpret, and leverage complex data sets for informed decision-making
- Good communication and interpersonal skills to present findings and establish and nurture client relationships
- Demonstration of business development acumen, such as contributing to high-quality proposals
- Commitment to continuous learning and staying updated with industry trends and best practices
- Willingness and ability to travel
- Educated to a degree level (or equivalent experience)
Desired
- Experience in advanced analytical capabilities such as using SQL or Python
We follow a hybrid working model that balances in person connections and remote work to drive exceptional client impact. We enjoy working in person together with clients and colleagues and work where clients need us to be.
In supporting flexibility and remote working, team members can work from home one day per week as standard. Additionally, we offer 44 remote working days per year which can be used to top up your working from home days and enable you to work from home up to two days per week-subject to client needs. Alternatively, you could use your allowance in blocks to manage school holidays or other commitments. Our core in person working hours are from 10am until 4pm allowing you that extra flexibility to manage your schedule in a way that works for you.
Our commitment to Diversity & InclusionWe are committed to building an inclusive and supportive culture where diversity thrives, and all our people can excel. We only recruit, promote and reward our people based on their skills and contribution, without regard to gender, race, disability, religion, nationality, ethnicity, sexual orientation, age, marital status, or other characteristics.
We are Disability Confident Accredited, and we want you to feel comfortable and able to perform at your best in the recruitment process, if you require any reasonable adjustments for any part of the recruitment process, please let us know.
About usCF is dedicated to improving healthcare through working with health systems and the life sciences industry. We offer clients consulting and data services and products.
Our work with health systems includes work with public and private providers of all kinds of care as well as their commissioners and regulators. We work at every level including national, regional, place and local level. We support health systems on critical strategic, performance and organisational issues to deliver the best outcomes for the populations they serve.
Our work with the life sciences industry includes pharmaceutical and biotech companies as well as medical devices, diagnostics, and health tech companies as well as their investors. We support the life sciences industry in the uptake of innovation including access, pathway transformation, and use of data & digital, and how they partner with health systems to improve patient outcomes.
Benefits
BenefitsWhat benefits would you get?
- Holiday entitlement: 25 days/year for staff and 30 days/ year for leadership, increasing by 1 day for every year of service up to a maximum of 35 days of holiday per year
- We contribute 7% of your salary into your pension, while you contribute 3% (or more if you like)
- Access to a flexible benefits programme giving you the chance to increase pension contributions, gain access to a cash plan or benefit from a ClassPass subscription
- Annual leave purchase: employees with less than 35 days annual leave entitlement are able to purchase additional annual leave days
- Income protection: in the event of long-term incapacity and a qualifying claim, 75% of salary will be paid
- Enhanced sick pay benefit beyond Statutory Sick Pay for up to a total 12 weeks in any 12-month period
- Life insurance covering four times your basic salary in a tax-free lump sum payable to your beneficiaries in the event of your death whilst in service
- Enhanced family leave policies: additional pay for parents who have a baby or adopt
- Access to an interest free loan of up to £10,000
- Access to an interest-free season ticket loan, repayable by 12 monthly instalments
- Workplace nursery scheme: access to a scheme to help working parents save tax and NI on the cost of the nursery care
- Flexible working policy: including the ability to work fully remotely for up to 4 weeks a year
- An employee assistance and wellness Program: including access to telephone counselling, life coaching, interactive tools online and digital content downloadable from Lifeworks
- Seasonal flu jabs: provided by Boots annually
- Eye care tests: vouchers and discounts at Vision Express
- Ride to work scheme, saving up to 42% on bikes and cycling accessories at Evans Cycles
- Membership to the Health Service Journal (HSJ)
Management Consulting Manager – Asset Management, Strategy & Consulting
Posted today
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Role: Management Consulting Manager – Asset Management, Strategy & Consulting
Location: London
Mobility: Up to 100%
Career Level: Manager, Career Level 7
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.
We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.
“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO
As a team:
Accenture’s Capital Markets practice sits within the Financial Services industry segment, working with leading global firms across Investment Banking, Asset / Investment Managers, Wealth Managers, Exchanges, Data Providers, Custodians and Clearing Houses. Technology innovation, market disruption, data-led transformation and enterprise modernization are trends that are having a significant impact on the business and operational models of our clients. Accenture’s unique position, at the intersection of business and technology, means that more and more industry participants are turning to us for help with their most important strategic investments.
The scale of our capabilities and client engagements, and the way we collaborate with the ecosystem, operate, and deliver value provides an unparalleled opportunity for you to grow and advance.
There will never be a typical day at Accenture, but that’s why people love it here. Based on your experience and area of interest, you may work on projects in key areas such as:
- Data and Advanced Artificial Intelligence
- Cloud & Modern Technology
- Intelligent Operations design and process automation
- Trading, Portfolio and Risk Management Platforms
- Exchanges & Market Infrastructure
- Business Restructuring and Operating Model Design
- Regulatory Change, Compliance and Resilience
- Change Management, Business Analysis and Process Engineering
You will collaborate with colleagues from across Accenture in Technology, Operations and other parts of our Financial Services business to bring industry leading solutions to the largest asset mangers, alternative managers and asset servicing industry organisations globally.
As an Asset Management Strategy & Consulting Manager (Career Level 7), you will:
- Successfully shape, structure, design and deliver complex consulting engagements, across diverse and demanding stakeholder groups – often within highly regulated environments and/or challenging delivery contexts
- Demonstrate exceptional client relationship skills and ability to become a trusted partner in an advisory capacity, with clear client impact. Demonstrate track record of forming deep relationships with clients across the Asset Management / Financial Services industry.
- Lead teams of our people and support development of Accenture’s Asset Management practice through people focused initiatives and the mentoring of more junior team members
- Develop and identify sales opportunities that are aligned with client agendas, creating value-driven sales propositions through partnering with our leaders, clients, and consultants across our practices, to take the best of our firm to our clients
- Lead the creation of well-articulated thought leadership assets that present innovative and action-oriented information, insight, knowledge, guidance, and recommendations on a specific market-relevant strategy topic and support Accenture to have improved market presence in external forums
- Take accountability for developing offerings within the Asset Management practice. Play a key role in driving the growth agenda for clients — identifying emerging trends in customers and the market
- Prioritise diversity & inclusion across teams and champion change that brings added value to the business.
We are looking for the following skills & experience:
- A minimum of 5 years Asset management consulting experience at a recognized consulting firm or through an ‘in-house’ consulting/business development role (e.g., Group Strategy, Group Corporate Development) at a large asset management organisation
- Able to demonstrate the ability to shape, structure, design and deliver complex consulting engagements across diverse and demanding stakeholder groups – making significant client delivery impact
- A proven track record of developing deep and trusted client relationships across the Asset Management and/or Asset Servicing industry. Demonstrate strong advisory capabilities, with deep experience becoming a trusted partner to clients
- An excellent understanding of the asset management and/or asset servicing industry, across a range of client segments, offerings, and businesses
- Knowledge and a personal viewpoint on key trends in Asset Management, including front to back operating model, emerging products and services
- Familiarity with at least some of the core technology platforms in use in the industry (e.g. Aladdin, Charles River, SimCorp)
- Proven ability to successfully lead teams, promote diversity and develop other people to achieve business and technology outcomes
- Project and programme delivery experience; having a solid understanding of project lifecycles and phases of delivery
- Strong experience in project management and/or business analysis within a Financial Services / Asset Management setting
- Intellectual capacity and ability to think in new, innovative ways to understand complex issues and develop creative solutions. Comfortable operating within uncertain / ambiguous circumstances to lead and drive
Set yourself apart:
- Deep experience in the Asset Management industry, including a solid understanding of Front, Middle and Back office processes.
- Understanding of the Asset Management, Alternative Markets and/or Asset Servicing ecosystem, key industry trends, and emerging technologies – having your own perspectives on this and ability to contribute to our industry Thought Leadership
- Proven success in co-creating in a team-oriented environment
- Experience in delivering operational and technology driven change and transformation
- Demonstrated ability to thrive working within teams, with excellent client relationship / leadership / interpersonal skills, strong written and verbal communication skills and a strong professional presence. This should include excellent written (structured documents, presentations) and verbal communication skills (facilitation of meetings, presentation of materials)
- Proven ability to work creatively and analytically in a problem-solving environment
- Analytical and dynamic thinker and great problem-solving skills
- Programme & Project management experience – including Prince2, PMP & Agile Delivery methodologies
- Strong academic background, to Bachelor’s degree level or higher, or equivalent experience
What’s in it for you
At Accenture in addition to a highly competitive salary, you will also have an extensive benefits package which includes 30 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!
Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.
Management Consulting Manager – Asset Management, Strategy & Consulting
Posted today
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Senior Consultant (Technical) - Management Consulting
Posted 4 days ago
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Job Description
Please note we can sponsor visa for this role.
We are seeking a Senior Technology Consultant to join our growing Operational Intelligence (Op-I) team. This role is ideal for someone who thrives at the intersection of technology, business strategy, and innovation. You will lead engagements in process intelligence, automation, and AI product development, helping clients transform their operations through data-driven insights and digital solutions.
You will be hands-on with tools such as Celonis, SAP Signavio, Power Platform while also shaping AI-enabled products and solutions for clients across industries. You’ll act as both a trusted advisor and a technical leader, translating business challenges into scalable digital solutions.
Key Responsibilities
- Lead the design, development, and deployment of process intelligence solutions, from data integration and event log creation to dashboarding and advanced analytics.
- Translate complex business requirements into clear technical solutions using process mining, data engineering, and automation technologies.
- Support the development of AI products and solutions – from early prototypes to client-ready offerings – leveraging NLP, predictive analytics, and intelligent automation.
- Guide and mentor junior consultants, fostering skills in process mining, automation, and AI.
- Collaborate with client stakeholders (business & IT) to uncover value opportunities, define KPIs, and deliver insights that drive measurable improvements.
- Design and optimise data pipelines, connectors, and integration logic across ERP, CRM, and ITSM systems (e.g. SAP, Oracle, Salesforce, ServiceNow).
- Lead client workshops, present findings, and act as a trusted advisor on operational excellence, automation strategy, and digital transformation.
- Contribute to building the Op-I service portfolio (e.g. PI before AI and AI-Led Enterprise Transformations ).
- We’re looking for someone who is not only passionate and up to date with the latest in technology, but also ambitious, hungry for a challenge, and driven to create real value for our clients as they transform and grow.
Requirements
- 3-5 years of experience in technology or data consulting, process mining, data engineering, or digital transformation.
- Strong technical skills in SQL , data modelling, and Python (data transformation/scripting).
- Hands-on experience with process mining tools (e.g. Celonis, SAP Signavio, ARIS ) and knowledge of ERP/CRM systems (e.g. SAP, Oracle, Salesforce ).
- Strong business acumen and ability to frame technical solutions in terms of client value, ROI, and process improvement .
- Excellent analytical and problem-solving skills , with the ability to think both strategically and creatively.
- Strong communication and interpersonal skills for client engagement and stakeholder management
- Passion for building something from the ground up and contributing to long-term capability growth
- Ambitious. Hungry and Seeking a Challenge.
- Bachelor’s or Master’s degree in Computer science, Data Science, Engineering, Business, Economics, or equivalent professional experience .
Desirable
- Sector experience in Travel & Transport, Retail & Hospitality, Public Sector, or Higher Education .
- Experience in optimising Finance, Supply Chain or Customer Facing processes.
- Familiarity with AI/ML frameworks and interest in building client-facing AI solutions (e.g. predictive forecasting, intelligent assistants, anomaly detection).
- Knowledge of automation/AI platforms (UiPath, Power Automate, Workato , Make, N8N) and middleware/API integration.
- Experience with Case-Centric and Objective-Centric approaches in Celonis.
- Strong understanding of Project Management principles and methodologies.
- Experience with cloud platforms (AWS, GCP, Azure) for data pipelines and AI workloads.
- Exposure to full-stack development (NodeJS, ReactJS, Angular) for building digital products.
- Celonis Certified – Data Analyst or Data Engineer
Don’t have all the required skills?
Not to worry! We acknowledge not everyone will meet each and every single desired qualification. So, if you’re more or less qualified, and you feel really enthusiastic about the role and that you’re a great match, we’d love to hear from you!
Interview Process
- 1st Stage 'Get to Know You' Behaviours and Attitudes Competency Interview (1 hour)
- 2nd Stage Case Study Exercise Interview (90 mins)
- 3rd Stage Cultural Fit Interview (1 hour)
What can I expect once I Join
Full onboarding, senior leadership engagement, capability ownership, and ongoing development with a focus on sector leadership.
Benefits
What you'll gain from this role:
- Hands-on experience in a high-growth space at the intersection of data, automation, and operations.
- Direct mentorship from our AI Lead with deep process intelligence expertise.
- Exposure to diverse industries such as retail, hospitality, logistics, travel, higher education and technology.
- Opportunities to innovate and drive business growth through cutting-edge Op-i projects, with the potential to build a team of technical consultants
Financial Perks: Competitive salary and pension, company performance bonus, and travel allowance.
Health & Wellbeing: Private medical healthcare, £40 monthly wellness allowance, gym membership discounts, and eye test vouchers.
Time Off: 25 days holiday (plus public holidays), the option to buy 5 extra days, 1 company day off, and 1 volunteering day off.
Career Growth: In-house training, monthly 1:1 career path meetings, and support for professional certifications.
Recognition & Support: Employee assistance program, birthday gift, and themed care packages.
Social & Sustainability: Regular team meet-ups, social events, and sustainable company swag.
We have created a working environment where everyone can flourish!Diversity, Equity, and Inclusion is something we take very seriously at Enfuse, not just because we advise our clients on it, but because we genuinely believe in its benefits for society, people, and our company.
Countless studies have told us that diverse teams perform better but for us, the most important thing is that diverse teams create a happy workplace.
We are an equal opportunity employer and truly embrace diversity in all its forms. We are committed to creating an inclusive environment for all of our people to flourish in by allowing our people to be their authentic selves at work.
Manager - Retail and Hospitality - Management Consulting
Posted 23 days ago
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Job Description
Do you have management consultancy experience within the Retail & Hospitality sector and delivered consulting projects to clients in this space? If so, this role could be for you.
Why Join Us?
Lead with Purpose: Deliver transformation programmes across the Retail & Hospitality sector, ensuring excellence and lasting impact.
Grow Your Skills: Participate in continuous learning, mentorship, and capability development through on-the-job experience.
Hybrid Working: Enjoy the flexibility to work from Base Camp, client sites (typically 1–3 days a week), or from the comfort of your home.
Contribute to the Sector: Collaborate with clients and internal teams to enhance our reputation in the industry.
What You will DoAs a Manager, you will lead and deliver across our core capabilities, including:
Deliver Transformation: Lead and manage transformation initiatives across core capabilities.
Engage Stakeholders: Build strong relationships with client stakeholders, acting as a trusted consultant.
Business Growth: Identify and shape new opportunities, supporting proposal development and contributing to business development efforts. You’ll be generating approximately £500k in consulting revenue through a combination of account growth and delivery excellence.
Mentor Teams: Support the development of junior colleagues, fostering a high-performing and collaborative team environment.
Internal Contribution: Engage in firm-wide initiatives and knowledge-sharing forums.
Requirements
What We’re Looking For- Commercially aware with a track record of identifying and shaping new opportunities, supporting proposal development,
- Strong experience delivering transformation projects across the retail hospitality sector, with proven ability to lead multi-disciplinary teams and client workstreams across digital, data, change, and operating model initiatives.
- Ability to operate confidently with senior stakeholders (e.g. Heads of Function, Directors), delivering structured programmes that span business case development, customer experience improvement, operating model design, and service optimisation.
- Experience working across core operational and customer-facing processes within the retail hospitality landscape such as store operations, digital channels, customer service, or employee enablement.
- Strong stakeholder engagement and communication skills.
- Team leadership or line management experience.
- Contribution to business development and internal initiatives within the Retail & Hospitality sector.
- Passion for mentoring and growing talent.
- Exposure to related domains such as procurement transformation, shared services/outsourcing models or organisational design is desirable.
Don’t have all the required skills?
Not to worry! We acknowledge not everyone will meet each and every single desired qualification. So, if you’re more or less qualified, and you feel really enthusiastic about the role and that you’re a great match, we’d love to hear from you!
Interview Process- 1st Stage "Get to Know You' Behaviours and Attitudes Competency Interview (1 hour)
- 2nd Stage Case Study Exercise Interview (1-1.5 hours)
- 3rd Stage Cultural Fit Interview (1 hour)
Comprehensive onboarding with training from the moment you join, continuous support from your dedicated People Manager as well as Sector/Capability Leads. Don’t forget, the regular socials, masterclasses, and workshops to help you thrive.
Benefits
Financial Perks: Competitive salary and pension, company performance bonus, and travel allowance.
Health & Wellbeing: Private medical healthcare, £40 monthly wellness allowance, gym membership discounts, and eye test vouchers.
Time Off: 25 days holiday (plus public holidays), the option to buy 5 extra days, 1 company day off, and 1 volunteering day off.
Career Growth: In-house training, monthly 1:1 career path meetings, and support for professional certifications.
Recognition & Support: Employee assistance program, birthday gift, and themed care packages.
Social & Sustainability: Regular team meet-ups, social events, and sustainable company swag.
We have created a working environment where everyone can flourish!
Diversity, Equity, and Inclusion are core values at Enfuse. We don’t just advise our clients on these principles, we genuinely believe in their transformative benefits for society, our people, and our company. Diverse teams not only perform better, as countless studies have shown, but they also foster a happier and more inclusive workplace.
We are an equal opportunity employer and embrace diversity in all its forms. Our commitment is to create an environment where everyone can flourish and be their authentic selves at work.
If you require any support or assistance during the recruitment process, or if there are particular arrangements or reasonable adjustments that we can make, please contact us. We are here to ensure you feel fully supported every step of the way.
Manager - Retail and Hospitality - Management Consulting
Posted 23 days ago
Job Viewed
Job Description
Do you have management consultancy experience within the Retail & Hospitality sector and delivered consulting projects to clients in this space? If so, this role could be for you.
Why Join Us?
Lead with Purpose: Deliver transformation programmes across the Retail & Hospitality sector, ensuring excellence and lasting impact.
Grow Your Skills: Participate in continuous learning, mentorship, and capability development through on-the-job experience.
Hybrid Working: Enjoy the flexibility to work from Base Camp, client sites (typically 1–3 days a week), or from the comfort of your home.
Contribute to the Sector: Collaborate with clients and internal teams to enhance our reputation in the industry.
What You will DoAs a Manager, you will lead and deliver across our core capabilities, including:
Deliver Transformation: Lead and manage transformation initiatives across core capabilities.
Engage Stakeholders: Build strong relationships with client stakeholders, acting as a trusted consultant.
Business Growth: Identify and shape new opportunities, supporting proposal development and contributing to business development efforts. You’ll be generating approximately £500k in consulting revenue through a combination of account growth and delivery excellence.
Mentor Teams: Support the development of junior colleagues, fostering a high-performing and collaborative team environment.
Internal Contribution: Engage in firm-wide initiatives and knowledge-sharing forums.
Requirements
What We’re Looking For- Commercially aware with a track record of identifying and shaping new opportunities, supporting proposal development,
- Strong experience delivering transformation projects across the retail hospitality sector, with proven ability to lead multi-disciplinary teams and client workstreams across digital, data, change, and operating model initiatives.
- Ability to operate confidently with senior stakeholders (e.g. Heads of Function, Directors), delivering structured programmes that span business case development, customer experience improvement, operating model design, and service optimisation.
- Experience working across core operational and customer-facing processes within the retail hospitality landscape such as store operations, digital channels, customer service, or employee enablement.
- Strong stakeholder engagement and communication skills.
- Team leadership or line management experience.
- Contribution to business development and internal initiatives within the Retail & Hospitality sector.
- Passion for mentoring and growing talent.
- Exposure to related domains such as procurement transformation, shared services/outsourcing models or organisational design is desirable.
Don’t have all the required skills?
Not to worry! We acknowledge not everyone will meet each and every single desired qualification. So, if you’re more or less qualified, and you feel really enthusiastic about the role and that you’re a great match, we’d love to hear from you!
Interview Process- 1st Stage "Get to Know You' Behaviours and Attitudes Competency Interview (1 hour)
- 2nd Stage Case Study Exercise Interview (1-1.5 hours)
- 3rd Stage Cultural Fit Interview (1 hour)
Comprehensive onboarding with training from the moment you join, continuous support from your dedicated People Manager as well as Sector/Capability Leads. Don’t forget, the regular socials, masterclasses, and workshops to help you thrive.
Benefits
Financial Perks: Competitive salary and pension, company performance bonus, and travel allowance.
Health & Wellbeing: Private medical healthcare, £40 monthly wellness allowance, gym membership discounts, and eye test vouchers.
Time Off: 25 days holiday (plus public holidays), the option to buy 5 extra days, 1 company day off, and 1 volunteering day off.
Career Growth: In-house training, monthly 1:1 career path meetings, and support for professional certifications.
Recognition & Support: Employee assistance program, birthday gift, and themed care packages.
Social & Sustainability: Regular team meet-ups, social events, and sustainable company swag.
We have created a working environment where everyone can flourish!
Diversity, Equity, and Inclusion are core values at Enfuse. We don’t just advise our clients on these principles, we genuinely believe in their transformative benefits for society, our people, and our company. Diverse teams not only perform better, as countless studies have shown, but they also foster a happier and more inclusive workplace.
We are an equal opportunity employer and embrace diversity in all its forms. Our commitment is to create an environment where everyone can flourish and be their authentic selves at work.
If you require any support or assistance during the recruitment process, or if there are particular arrangements or reasonable adjustments that we can make, please contact us. We are here to ensure you feel fully supported every step of the way.
Operational Excellence Specialist
Posted today
Job Viewed
Job Description
Are you passionate about driving operational excellence, improving efficiency, and making a real impact on performance and quality in Food Manufacturing?
We are working with a leading Food Manufacturer that is looking to appoint a motivated Operational Excellence Specialist to join their team and play a key role in shaping continuous improvement across their sites.
On offer:
- Salary is £45,000 - £48,000 depending on experience
- Bonus
- 25 days holiday + bank holidays
- Company pension
- Exposure to a wide range of exciting projects
- Ongoing personal and professional development throughout your career
What you’ll be doing:
- Support NPD trials, defining and improving machinery settings for safety, quality, and performance.
- Provide training and coaching to teams on standards, machinery use, and continuous improvement practices.
- Analyse performance data, yields, and losses, producing reports and supporting mass balance studies.
- Drive Continuous Improvement initiatives using tools such as Lean, Six Sigma, SMED, 5S, Root Cause Analysis, and Value Stream Mapping.
- Monitor and improve KPIs through data-led initiatives, benchmarking, and OEE (Overall Equipment Effectiveness) analysis.
- Support operational teams in problem solving, corrective actions, and efficiency projects.
- Maintain and develop Power BI dashboards, Excel tools, and databases to ensure robust data integrity and effective performance monitoring.
- Participate in the integration of new equipment, processes, and technologies.
- Provide leadership on projects, champion CI culture, and deliver training across the site.
What we’re looking for:
- 3–5 years’ experience in a similar role, within food manufacturing or operational excellence.
- Six Sigma Yellow Belt is desirable
- Strong background in project management and process improvement.
- Proficiency in Power BI, Microsoft Office and particularly Excel (power queries, pivot tables, KPI dashboards).
- Strong analytical and problem-solving skills with excellent attention to detail.
- A collaborative, positive attitude with the ability to coach, lead and engage teams.
- Flexible approach with the ability to adapt to changing priorities and occasionally work outside of normal hours.
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Operational Excellence Specialist
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Operational Excellence Specialist
Posted today
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Senior Vice President, Operational Excellence, Global Customer Care
Posted 5 days ago
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Job Description
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Senior Vice President, Operational Excellence, Global Customer Care
Mastercard is a global technology company in the payments industry. We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview:
The Senior Vice President, Head of Operational Excellence leads GCD&C global strategy and execution for capacity planning, resource optimization, and future contact centre operating models. This role is responsible for the deployment and evolution of the Genesys contact centre platform, ensuring seamless integration with customer care operations and delivering transformative improvements in efficiency, scalability, and customer experience. As a key member of the Global Customer Delivery & Care leadership team, this role drives operational innovation and excellence across all servicing channels.
The Role:
- Lead the global strategy for capacity and resource planning, ensuring alignment with business growth, seasonal demand, and customer expectations.
- Design and implement future-ready contact centre operating models, leveraging automation, AI, and digital servicing capabilities.
- Oversee the deployment and optimization of the Genesys contact centre platform, ensuring robust performance, scalability, and integration with enterprise systems.
- Partner with technology and business stakeholders to define and deliver operational transformation initiatives that enhance service delivery and reduce cost-to-serve.
- Build and lead a high-performing team focused on data-driven decision-making, continuous improvement, and operational agility.
- Establish governance frameworks and performance metrics to monitor and improve global service delivery.
- Foster a culture of innovation, collaboration, and accountability across global teams and vendor partners.
All About You - What You Need to Bring:
- Proven experience in global capacity and resource planning, preferably in large-scale customer care or contact centre environments.
- Deep understanding of contact centre technologies, especially Genesys, and their role in driving operational efficiency and customer satisfaction.
- Demonstrated success in deploying the Genesys platform within contact Centre environments without disrupting existing operations, while effectively leveraging its advanced capabilities to enhance operational efficiency.
- Demonstrated success in designing and implementing future operating models, including automation, AI, and digital servicing.
- Strong leadership and stakeholder management skills, with the ability to influence across functions and geographies.
- Experience in operational transformation, including process reengineering, performance management, and change leadership.
- Excellent analytical, communication, and problem-solving skills.
- Ability to build and lead cross-functional teams, including vendor management and global delivery partners.
- Passion for continuous improvement and delivering best-in-class customer experiences.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.