Retail Operations Manager

CF10 3EG Cardiff, Wales £40000 Annually WhatJobs

Posted 19 days ago

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Job Description

full-time
Our client is seeking a dynamic and experienced Retail Operations Manager to oversee and optimize the performance of their stores. This role is based in Cardiff, Wales, UK and requires a hands-on approach to managing day-to-day retail operations. You will be responsible for ensuring exceptional customer service, driving sales performance, managing inventory, implementing visual merchandising standards, and leading store teams to achieve targets. The ideal candidate will have a strong understanding of retail best practices, excellent leadership skills, and a passion for creating a positive shopping experience. You will work closely with regional management and head office teams to execute company strategies and ensure operational efficiency across all assigned locations.

Key Responsibilities:
  • Manage and supervise daily store operations, ensuring smooth and efficient functioning.
  • Drive sales performance and profitability by implementing effective sales strategies and achieving targets.
  • Maintain high standards of customer service, resolving customer issues promptly and effectively.
  • Oversee inventory management, including stock control, ordering, and receiving, to minimize loss and ensure product availability.
  • Implement and enforce visual merchandising guidelines to create an appealing store environment.
  • Recruit, train, motivate, and develop store staff, fostering a positive and productive work culture.
  • Manage staff scheduling and ensure adequate coverage to meet operational needs.
  • Conduct regular store audits to ensure compliance with company policies, procedures, and health and safety regulations.
  • Analyze sales data, customer feedback, and market trends to identify opportunities for improvement.
  • Control operational costs, including labor and supplies, to maintain profitability.
  • Collaborate with marketing teams to execute in-store promotions and campaigns.
  • Ensure the security of the store and its assets.

Qualifications:
  • Proven experience as a Retail Store Manager or Operations Manager in a similar retail environment.
  • Demonstrable success in driving sales, managing teams, and improving operational efficiency.
  • Strong leadership, communication, and interpersonal skills.
  • Excellent understanding of retail operations, inventory management, and visual merchandising.
  • Proficiency in retail management software and POS systems.
  • Ability to analyze sales data and make informed business decisions.
  • Strong problem-solving skills and the ability to handle challenging situations.
  • Customer-focused approach with a passion for delivering exceptional service.
  • Flexibility to work varied shifts, including weekends and holidays, as required by the retail schedule.
  • Passion for the retail industry and brand representation.

This role offers a fantastic opportunity to lead and inspire teams within a vibrant retail setting.
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Retail Operations Manager

CF10 1AA Cardiff, Wales £35000 Annually WhatJobs

Posted 22 days ago

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Job Description

full-time
Our client, a vibrant and expanding retail chain, is seeking a dynamic and experienced Retail Operations Manager to oversee their flagship store operations in Cardiff. This is a crucial on-site management role responsible for ensuring exceptional customer service, optimizing store performance, and driving sales growth. You will lead and motivate a team of store staff, fostering a positive and productive work environment. Key responsibilities include managing day-to-day store operations, inventory control, visual merchandising, and implementing company policies and procedures. The ideal candidate will have a proven track record in retail management, with a strong understanding of sales strategies, customer relationship management, and operational efficiency. You will be responsible for achieving sales targets, controlling costs, and ensuring compliance with health and safety regulations. Excellent leadership, communication, and problem-solving skills are essential. You will also play a key role in staff recruitment, training, and development, ensuring a high-performing team is in place. This is an excellent opportunity for a dedicated retail professional to take on a significant leadership role and contribute to the success of a well-respected brand.

Responsibilities:
  • Oversee all aspects of daily retail store operations to ensure efficiency and profitability.
  • Lead, train, and motivate store staff to achieve sales targets and provide excellent customer service.
  • Manage inventory levels, stock control, and visual merchandising standards.
  • Implement and enforce company policies, procedures, and standards.
  • Monitor sales performance, analyze trends, and develop strategies to increase revenue.
  • Manage store budgets, control expenses, and ensure profitability.
  • Ensure a safe, clean, and welcoming environment for customers and staff.
  • Handle customer inquiries, complaints, and escalations effectively.
  • Conduct regular staff performance reviews and provide feedback.
  • Collaborate with the regional management team on store initiatives and improvements.
  • Ensure compliance with all relevant health, safety, and employment legislation.
Qualifications:
  • Proven experience in retail management, preferably in a store manager or assistant manager role.
  • Demonstrated ability to lead and motivate a team.
  • Strong understanding of retail sales principles and customer service best practices.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Proficiency in retail management software and POS systems.
  • Ability to manage inventory and operational budgets effectively.
  • Strong organizational and time management skills.
  • A passion for the retail industry and a customer-centric approach.
  • Flexibility to work various shifts, including weekends and holidays, as needed.
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Senior Retail Operations Manager

CF10 1DH Cardiff, Wales £55000 Annually WhatJobs

Posted 2 days ago

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Job Description

full-time
Our client is a renowned retail group seeking a highly experienced and dynamic Senior Retail Operations Manager to oversee their operations in **Cardiff, Wales, UK**. This role is critical to ensuring the smooth, efficient, and profitable functioning of multiple retail outlets. The successful candidate will be responsible for driving operational excellence, implementing strategic initiatives, and leading store teams to achieve sales targets and deliver exceptional customer experiences.

Key responsibilities include developing and executing operational plans aligned with company objectives, setting performance standards, and monitoring key performance indicators (KPIs) across all stores. You will manage budgets, control costs, and optimize inventory management to maximize profitability. The Senior Retail Operations Manager will be instrumental in recruiting, training, and developing store managers and their teams, fostering a high-performance culture. Ensuring compliance with company policies, health and safety regulations, and maintaining visual merchandising standards across all locations are crucial aspects of the role. You will also be responsible for analyzing sales data, identifying trends, and implementing strategies to drive footfall and increase conversion rates. Building strong relationships with suppliers and stakeholders to ensure seamless supply chain operations is also vital. The ideal candidate will possess strong leadership qualities, excellent communication skills, and a deep understanding of the retail landscape. This position offers a significant opportunity to influence the success of a leading retail brand and contribute to its growth within the Welsh market.

Qualifications:
  • Bachelor's degree in Business Administration, Retail Management, or a related field.
  • Minimum of 8 years of progressive experience in retail management, with at least 4 years in a multi-site operational leadership role.
  • Proven track record of achieving sales targets and driving operational efficiency.
  • Strong understanding of retail KPIs, P&L management, and budget control.
  • Excellent leadership, team management, and coaching skills.
  • Proficiency in retail management software and POS systems.
  • Exceptional customer service orientation.
  • Strong analytical and problem-solving abilities.
  • Excellent communication and interpersonal skills.
  • Willingness to travel frequently within the assigned region.
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Senior Retail Operations Manager

CF10 1AA Cardiff, Wales £45000 Annually WhatJobs

Posted 2 days ago

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Job Description

full-time
Our client is seeking a dynamic and results-driven Senior Retail Operations Manager to oversee their flagship store in **Cardiff, Wales, UK**. This crucial role involves leading all aspects of store operations, driving sales performance, enhancing customer experience, and managing a high-performing retail team. The ideal candidate will have a proven track record in retail management, exceptional leadership skills, and a deep understanding of operational efficiency and visual merchandising. You will be responsible for achieving sales targets, managing inventory, implementing company policies, and ensuring the smooth day-to-day running of the store.

Key Responsibilities:
  • Drive store sales performance to meet or exceed targets, implementing strategic initiatives to boost revenue.
  • Manage all aspects of store operations, including staffing, inventory, visual merchandising, and customer service.
  • Lead, motivate, and develop the store team, fostering a positive and customer-focused work environment.
  • Oversee recruitment, training, scheduling, and performance management of retail staff.
  • Ensure exceptional customer service standards are met and exceeded at all times.
  • Manage inventory levels, implement stock control procedures, and minimise stock loss.
  • Maintain store standards of presentation, visual merchandising, and cleanliness.
  • Implement and enforce company policies and procedures, ensuring compliance with health and safety regulations.
  • Analyse sales data and market trends to identify opportunities for growth and improvement.
  • Manage store budgets, controlling expenses and optimising profitability.
  • Act as the primary point of contact for all store-related issues, resolving problems effectively and efficiently.
  • Contribute to the development and execution of regional and national retail strategies.
  • Foster a strong understanding and promotion of the brand within the local community.
Essential Skills and Qualifications:
  • Proven experience in a senior retail management role, with a strong track record of achieving sales targets and operational excellence.
  • Excellent leadership, team management, and motivational skills.
  • Strong understanding of retail operations, visual merchandising, and stock control.
  • Exceptional customer service skills and a passion for delivering outstanding experiences.
  • Proficiency in retail management software and POS systems.
  • Strong analytical and problem-solving abilities.
  • Excellent communication and interpersonal skills.
  • Ability to work flexible hours, including weekends and evenings as required by the business.
  • A passion for the retail industry and brand representation.
  • Relevant retail management qualification or equivalent experience.
This is an exciting opportunity for a dedicated retail leader to take charge of a key store location and drive significant success within a reputable brand.
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Senior Retail Operations Manager

CF10 1DA Cardiff, Wales £48000 Annually WhatJobs

Posted 3 days ago

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Job Description

full-time
We are seeking a highly motivated and experienced Senior Retail Operations Manager to oversee and optimize our retail operations in Cardiff, Wales, UK . This is a key leadership role, responsible for driving sales performance, ensuring exceptional customer service, and managing all day-to-day operational activities across our retail locations. You will be responsible for implementing and maintaining high standards of visual merchandising, inventory management, and operational efficiency. The ideal candidate will have a proven track record in retail management, with strong leadership qualities and a deep understanding of retail best practices. You will be expected to develop and execute strategic plans to achieve business objectives, including sales targets, profitability, and market share growth. This role involves managing and developing store teams, fostering a positive and high-performance work environment. You will work closely with marketing, merchandising, and supply chain departments to ensure seamless execution of brand strategies and promotional activities. A key part of your role will be to monitor key performance indicators (KPIs), analyze sales data, and identify areas for improvement. You will also be responsible for budget management, cost control, and ensuring compliance with all company policies and procedures. The ability to build strong relationships with stakeholders, including store staff, regional managers, and corporate teams, is essential. This is an on-site position requiring your presence at our retail locations and offices in Cardiff.
  • Manage and optimize daily retail operations to achieve sales and profitability goals.
  • Develop and implement strategic plans for retail growth and customer engagement.
  • Lead, train, and motivate store teams to deliver exceptional customer service.
  • Oversee inventory management, stock control, and visual merchandising standards.
  • Monitor key performance indicators (KPIs) and analyze sales data to identify trends and opportunities.
  • Ensure compliance with all company policies, procedures, and health and safety regulations.
  • Manage operational budgets and control expenses effectively.
  • Collaborate with cross-functional teams to execute marketing and promotional campaigns.
  • Drive continuous improvement in operational efficiency and customer experience.

Qualifications:
  • Proven experience in senior retail management roles.
  • Demonstrated success in achieving sales targets and driving operational excellence.
  • Strong leadership, team management, and coaching skills.
  • Excellent understanding of retail operations, merchandising, and customer service principles.
  • Proficiency in retail management software and MS Office Suite.
  • Strong analytical and problem-solving abilities.
  • Excellent communication and interpersonal skills.
  • Flexibility to work various shifts, including evenings and weekends, as required by business needs.
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Senior Retail Operations Manager

CF10 1AA Cardiff, Wales £45000 Annually WhatJobs

Posted 3 days ago

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Job Description

full-time
Our client, a prominent and expanding retail chain, is seeking a results-driven Senior Retail Operations Manager to oversee their stores in and around Cardiff, Wales, UK . This role is critical for ensuring seamless day-to-day operations, driving sales performance, and maintaining exceptional customer experiences across multiple retail outlets. You will be responsible for managing store staff, optimising inventory levels, implementing visual merchandising standards, and ensuring adherence to company policies and procedures.

The ideal candidate will possess a strong understanding of retail dynamics, including sales forecasting, budgeting, and loss prevention. You will lead, motivate, and develop your team of store managers and staff, fostering a high-performance culture. Key responsibilities include analysing sales data, identifying trends, and developing strategies to boost revenue and profitability. You will also oversee store compliance with health and safety regulations and ensure efficient supply chain management. This position demands excellent leadership, communication, and problem-solving skills. You will be the primary point of contact for operational matters, working closely with regional managers and head office functions to achieve business objectives.

Qualifications:
  • Proven experience as a Retail Manager or Area Manager, with a minimum of 5 years in a leadership role.
  • Demonstrated ability to drive sales growth and manage operational costs effectively.
  • Strong understanding of retail merchandising, inventory management, and customer service principles.
  • Excellent leadership, team management, and interpersonal skills.
  • Proficiency in retail management software and data analysis.
  • Ability to work flexible hours, including weekends and holidays, as required by retail operations.
  • Strong problem-solving skills and the ability to make sound decisions under pressure.
This is a challenging and rewarding opportunity for a dedicated retail professional looking to advance their career within a dynamic and supportive organisation. We are committed to providing excellent training and development opportunities to our employees. Join our team and help shape the future of retail in Wales.
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Senior Retail Operations Manager

CF10 1DA Cardiff, Wales £50000 Annually WhatJobs

Posted 5 days ago

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Job Description

full-time
Our client, a prominent name in the retail sector, is seeking a highly experienced and results-oriented Senior Retail Operations Manager to oversee their stores in and around Cardiff, Wales, UK . This is a critical on-site role focused on driving operational excellence, maximizing profitability, and ensuring an exceptional customer experience across all designated retail locations. You will be responsible for leading, motivating, and developing a team of store managers and their staff, fostering a culture of high performance, accountability, and customer-centricity. Your strategic duties will include developing and implementing store operational plans, managing budgets, controlling costs, and optimizing inventory management to meet sales targets and enhance efficiency. You will ensure all stores adhere to brand standards, operational procedures, and health and safety regulations. Key responsibilities involve analyzing sales data, identifying trends, and implementing strategies to drive revenue growth and improve store performance. You will also oversee visual merchandising standards and ensure the effective execution of marketing initiatives at the store level. The ideal candidate will have a proven track record in multi-site retail management, demonstrating strong leadership capabilities and a deep understanding of retail operations. Excellent communication, interpersonal, and problem-solving skills are essential. You should be adept at managing change, driving continuous improvement, and fostering a positive working environment. Experience with retail management systems, P&L responsibility, and talent development is required. This role demands a hands-on approach and the ability to travel regularly to store locations within the designated region. Our client is committed to providing a supportive and dynamic work environment where talent is recognized and rewarded. If you are a passionate retail leader looking to make a significant impact and drive success in a challenging and rewarding role, we encourage you to apply.
Location: Cardiff, Wales, UK .
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Retail Operations Manager - Fashion

CF10 1AD Cardiff, Wales £45000 Annually WhatJobs

Posted 8 days ago

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Job Description

full-time
Our client, a renowned high-street fashion retailer, is seeking an accomplished Retail Operations Manager to oversee their operations in Cardiff, Wales, UK . This crucial role involves managing day-to-day store activities, ensuring exceptional customer experiences, driving sales performance, and maintaining operational efficiency across multiple locations. You will lead and motivate store teams, implement company policies, manage stock effectively, and uphold brand standards. This is a hands-on leadership position for someone passionate about retail and dedicated to achieving operational excellence.

Key Responsibilities:
  • Manage the operational aspects of multiple retail stores, ensuring smooth and efficient day-to-day running.
  • Drive sales performance and profitability through effective store management and strategic initiatives.
  • Develop and implement operational plans to achieve sales targets and key performance indicators (KPIs).
  • Oversee inventory management, including stock control, merchandising, and loss prevention.
  • Ensure high standards of visual merchandising and store presentation.
  • Recruit, train, and develop store staff, fostering a positive and high-performing team environment.
  • Implement and enforce company policies and procedures, including health and safety regulations.
  • Monitor customer feedback and implement strategies to enhance the customer experience.
  • Manage store budgets and operational expenses effectively.
  • Conduct regular store visits and performance reviews.

Qualifications:
  • A Bachelor's degree in Business Administration, Retail Management, or a related field is preferred.
  • Proven experience (5+ years) in retail management, with a strong understanding of store operations.
  • Demonstrated success in driving sales growth and managing operational efficiency.
  • Excellent leadership, team management, and communication skills.
  • Strong understanding of inventory management, merchandising, and loss prevention techniques.
  • Proficiency in retail management software and point-of-sale (POS) systems.
  • Ability to analyze sales data and make informed business decisions.
  • A passion for fashion and a strong understanding of the retail industry.
  • Must be eligible to work in the UK.
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Senior Retail Operations Manager

CF10 2AA Cardiff, Wales £55000 Annually WhatJobs

Posted 9 days ago

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Job Description

full-time
Our client, a leading and rapidly expanding fashion retail brand, is seeking a highly motivated and experienced Senior Retail Operations Manager to oversee their strategic operational initiatives. This role is designed as a fully remote position, allowing you to drive operational excellence from anywhere within the UK. You will be instrumental in optimizing store performance, implementing efficient operational processes, and ensuring a seamless customer experience across all retail touchpoints. This is a fantastic opportunity for a results-oriented leader with a deep understanding of retail operations and a passion for driving growth in a competitive market.

Responsibilities:
  • Develop, implement, and refine operational strategies to enhance store efficiency, profitability, and customer satisfaction.
  • Oversee key operational functions including inventory management, visual merchandising standards, store maintenance, and loss prevention.
  • Analyze sales data, operational metrics, and customer feedback to identify areas for improvement and implement corrective actions.
  • Develop and manage operational budgets, ensuring adherence to financial targets and maximizing return on investment.
  • Lead and mentor a remote team of regional managers and store supervisors, providing guidance and support to drive performance.
  • Ensure compliance with all company policies, procedures, and legal requirements across all retail locations.
  • Collaborate with cross-functional teams, including Merchandising, Marketing, and E-commerce, to ensure a cohesive brand experience.
  • Drive initiatives to improve the in-store customer journey, from service standards to checkout efficiency.
  • Stay informed about industry best practices, emerging retail technologies, and competitor activities.
  • Develop and deliver comprehensive training programs for retail staff on operational procedures and standards.
Qualifications:
  • Bachelor's degree in Business Administration, Retail Management, or a related field, or equivalent experience.
  • Minimum of 7 years of progressive experience in retail operations management, with a proven track record of success.
  • Demonstrated experience in managing multi-site retail operations, preferably within the fashion or apparel sector.
  • Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions.
  • Excellent leadership, communication, and interpersonal skills, with the ability to motivate and manage a remote team effectively.
  • Proficiency in retail management software, POS systems, and MS Office Suite.
  • Experience in developing and managing operational budgets.
  • A customer-centric mindset with a passion for delivering exceptional service.
  • Ability to work independently and thrive in a fully remote work environment.
This fully remote role, while based conceptually around Cardiff, Wales, UK , offers complete geographical flexibility for the right candidate. Our client offers a competitive salary, comprehensive benefits, and significant opportunities for career advancement within a growing brand.
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Senior Retail Operations Specialist

CF10 3AG Cardiff, Wales £45000 Annually WhatJobs

Posted 9 days ago

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Job Description

full-time
Our client is seeking an experienced and dynamic Senior Retail Operations Specialist to join their fully remote team. This pivotal role focuses on optimizing retail processes, enhancing operational efficiency, and driving strategic initiatives across a dispersed network of retail touchpoints. The ideal candidate will possess a deep understanding of retail environments, supply chain logistics, and customer experience management, with a proven ability to implement and scale operational improvements in a virtual setting. You will be responsible for analyzing existing operational workflows, identifying areas for enhancement, and developing innovative solutions that align with business objectives. This includes streamlining inventory management, improving stock turnover rates, and ensuring consistent product availability across all channels.

Key responsibilities will involve collaborating closely with cross-functional teams, including merchandising, marketing, and IT, to ensure seamless execution of retail strategies. You will develop and maintain operational dashboards and reports to track key performance indicators (KPIs) such as sales performance, customer satisfaction, and operational costs. Furthermore, you will contribute to the development and implementation of new retail technologies and systems, ensuring they are adopted effectively and contribute to improved operational outcomes. The role also requires you to act as a subject matter expert on retail operations, providing guidance and support to regional managers and store teams remotely. You will champion best practices in customer service, visual merchandising, and in-store experience, adapting these for a remote support model.

This is a fantastic opportunity for a proactive individual who thrives in a remote-first environment and is passionate about shaping the future of retail operations. You must be an excellent communicator, capable of building strong relationships with stakeholders at all levels. Strong analytical and problem-solving skills are essential, as is a meticulous attention to detail. A Bachelor's degree in Business Administration, Retail Management, or a related field is preferred, along with a minimum of 5 years of progressive experience in retail operations management. Experience with project management methodologies and proficiency in data analysis tools (e.g., Excel, Tableau) are highly desirable. If you are looking to make a significant impact in a forward-thinking organization and excel in a challenging, rewarding remote role, we encourage you to apply. Join us in redefining retail excellence from anywhere in the UK.
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