Service Management/Service Architecture Consultant

Wiltshire, South West £530 - £570 Daily CBSbutler Holdings Limited trading as CBSbutler

Posted 14 days ago

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Job Description

contract

Job Title: IT Service Management, Service Architecture & Business Analysis Lead
Location: Salisbury
Clearance Requirement: Current SC Clearance

Rates: 500 to 575 per day

Duration: 9 months +



Overview:

We're looking for a highly capable IT Service Management, Service Architecture & Business Analysis Lead to support a complex transformation programme. This role blends strategic service design, ITSM leadership, and business change into a single, high-impact function. You'll help shape how services are defined, managed, and evolved across a secure and mission-critical environment.



Key Responsibilities:

  • ITSM Strategy & Implementation:
    Define and deliver a robust, scalable IT Service Management (ITSM) strategy that aligns with business priorities and supports long-term service maturity.

  • Service Architecture:
    Develop and maintain a service architecture model that ensures consistency, reusability, and integration across services and platforms. Define service models, ownership structures, and lifecycle states in line with ITIL best practice.

  • Organisational Design for Service Delivery:
    Create and manage a fit-for-purpose ITSM organisational structure to support efficient and effective service operation and governance.

  • Business Analysis & Change:
    Drive discovery and analysis efforts to capture technical and business requirements. Lead structured change initiatives ensuring stakeholder alignment and adoption.

  • Stakeholder Management:
    Engage across technical and operational teams to ensure service design, transition, and delivery meet evolving customer and business needs.

  • Project Delivery:
    Support or lead project delivery using PRINCE2 or APMP-aligned methodologies, ensuring outcomes remain on track and aligned to strategic goals.

  • Process & Service Design Modelling:
    Use tools such as Microsoft Visio to design and document services, processes, and architectural views.



Essential Skills & Experience:

  • Strong experience in developing and managing enterprise-grade ITSM strategies in complex or secure environments.

  • Demonstrable experience in Service Architecture - including service modelling, definition, and governance.

  • Proficient in Business Analysis techniques with a track record of managing change initiatives.

  • Expert-level use of Microsoft Visio for process and architectural modelling.

  • Accredited in ITIL v4 with practical implementation experience.

  • Project delivery experience with PRINCE2 and/or APMP certification.

  • Effective communicator with strong stakeholder engagement and influencing skills.



Desirable:

  • Background in Defence, Government, or highly regulated sectors.

  • Familiarity with enterprise ITSM tools (e.g., ServiceNow, BMC Remedy).

  • Experience designing or managing services in high-assurance, mission-critical contexts.

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