AWS Security Assurance Services, Practice Manager, AWS Security Assurance Services
London, London
Amazon
Posted 5 days ago
Job Viewed
Job Description
Description
The Global Services, Security (GSS) team, a part of Amazon Web Services, leverages the expertise and ingenuity of our builders to establish scalable security solutions for both internal and external customers that drive business outcomes. Our goal of securing the world's workloads and building a brighter future for humanity requires us to focus on reliable delivery of bar raising security outcomes and investment in security mechanisms and automation on behalf of our customers.
The AWS Security Assurance Services team works with our largest enterprise customers to operationalize the shared responsibility model as they migrate to the cloud. Are you a Security, Governance, Risk, and Compliance leader who can build a team that addresses the challenges of migrating systems and workloads to the cloud? Are you skilled at helping executives address their enterprise risk management requirements using highly scalable computing architectures?
The AWS Security Assurance Service team, within GSS, is seeking a talented Practice Manager to help the expansion of the Security Assurance practice and educate our customers on how our product-led, people-powered services help operate their business securely on AWS while also demonstrating assurance that compliance objectives can be achieved. This is an exciting opportunity to contribute at the intersection of cloud, cyber security, and compliance. You will have the opportunity to work with multiple lines of business and learn from (and contribute to) a variety of security and compliance use cases.
This is a customer facing role where success is measured by developing a high performing team of consultants who help enable our customers in moving their workloads and regulated data into the cloud by addressing specific risk, regulatory, and compliance requirements. You will be expected to also work in a Business Development capacity, assisting our AWS sellers to position the value and applicability of your team into customer projects and long-term relationships.
We are looking for an innovative security and compliance leader who enjoys establishing strategy and then drives consensus across the team to achieve a vision.
Key job responsibilities
Expertise - Builds teams that deliver on innovative governance, risk, compliance and security objectives
Solutions - Builds a team that can define security, compliance and risk management approaches to customers that help the customer understand how to move sensitive workloads onto the cloud faster.
Delivery - Engagements will require working to resolve security assurance questions and to understand how to manage risk and achieve security and compliance objectives while operating in the AWS Cloud through deep dive discussions, strategic presentations/recommendations, and hands on demonstrations of automating compliance in the AWS environment.
Insights - Lead efforts with AWS engineering, support, and business teams to convey partner and customer feedback as input to AWS technology roadmaps.
Ability to travel to customer sites as needed.
Relationships - Build long-lasting customer relationships with strategic stakeholders, supporting the Business Development and Customer Success efforts of AWS Security Assurance Services.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications
- 5+ years' experience in leading teams within IT security, compliance and risk management, data privacy, or security controls.
- 3+ years' experience advising customers on architectures meeting NIST-based industry standards such as NIST 800-53, FedRAMP, NIST 800-171, and CMMC.
- 3+ years' experience with enterprise risk management methods
- 3+ years' experience assessing the security posture and producing evidence of control effectiveness in cloud environments
- Bachelor's degree in computer science, Information Systems Management, Information Security or equivalent experience required.
Preferred Qualifications
- Experience in performing security assessments and information system audits of network, operating systems, application security, as well as auditing IT processes.
- Experience with Agile, CI/CD, DevOps approach and how they impact risk management and compliance.
- Audit certification such as Certified Information System Auditor (CISA)CMMC certification such as CMMC CCP
- Demonstrated ability to think strategically about business, product, and technical challenges.
- Use of attack and threat modeling techniques to inform enterprise risk
- Master's degree in computer science, Information Systems Management, Information Security or equivalent experience.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The Global Services, Security (GSS) team, a part of Amazon Web Services, leverages the expertise and ingenuity of our builders to establish scalable security solutions for both internal and external customers that drive business outcomes. Our goal of securing the world's workloads and building a brighter future for humanity requires us to focus on reliable delivery of bar raising security outcomes and investment in security mechanisms and automation on behalf of our customers.
The AWS Security Assurance Services team works with our largest enterprise customers to operationalize the shared responsibility model as they migrate to the cloud. Are you a Security, Governance, Risk, and Compliance leader who can build a team that addresses the challenges of migrating systems and workloads to the cloud? Are you skilled at helping executives address their enterprise risk management requirements using highly scalable computing architectures?
The AWS Security Assurance Service team, within GSS, is seeking a talented Practice Manager to help the expansion of the Security Assurance practice and educate our customers on how our product-led, people-powered services help operate their business securely on AWS while also demonstrating assurance that compliance objectives can be achieved. This is an exciting opportunity to contribute at the intersection of cloud, cyber security, and compliance. You will have the opportunity to work with multiple lines of business and learn from (and contribute to) a variety of security and compliance use cases.
This is a customer facing role where success is measured by developing a high performing team of consultants who help enable our customers in moving their workloads and regulated data into the cloud by addressing specific risk, regulatory, and compliance requirements. You will be expected to also work in a Business Development capacity, assisting our AWS sellers to position the value and applicability of your team into customer projects and long-term relationships.
We are looking for an innovative security and compliance leader who enjoys establishing strategy and then drives consensus across the team to achieve a vision.
Key job responsibilities
Expertise - Builds teams that deliver on innovative governance, risk, compliance and security objectives
Solutions - Builds a team that can define security, compliance and risk management approaches to customers that help the customer understand how to move sensitive workloads onto the cloud faster.
Delivery - Engagements will require working to resolve security assurance questions and to understand how to manage risk and achieve security and compliance objectives while operating in the AWS Cloud through deep dive discussions, strategic presentations/recommendations, and hands on demonstrations of automating compliance in the AWS environment.
Insights - Lead efforts with AWS engineering, support, and business teams to convey partner and customer feedback as input to AWS technology roadmaps.
Ability to travel to customer sites as needed.
Relationships - Build long-lasting customer relationships with strategic stakeholders, supporting the Business Development and Customer Success efforts of AWS Security Assurance Services.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications
- 5+ years' experience in leading teams within IT security, compliance and risk management, data privacy, or security controls.
- 3+ years' experience advising customers on architectures meeting NIST-based industry standards such as NIST 800-53, FedRAMP, NIST 800-171, and CMMC.
- 3+ years' experience with enterprise risk management methods
- 3+ years' experience assessing the security posture and producing evidence of control effectiveness in cloud environments
- Bachelor's degree in computer science, Information Systems Management, Information Security or equivalent experience required.
Preferred Qualifications
- Experience in performing security assessments and information system audits of network, operating systems, application security, as well as auditing IT processes.
- Experience with Agile, CI/CD, DevOps approach and how they impact risk management and compliance.
- Audit certification such as Certified Information System Auditor (CISA)CMMC certification such as CMMC CCP
- Demonstrated ability to think strategically about business, product, and technical challenges.
- Use of attack and threat modeling techniques to inform enterprise risk
- Master's degree in computer science, Information Systems Management, Information Security or equivalent experience.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
0
AWS Security Assurance Services, Delivery Specialist, AWS Security Assurance Services
London, London
Amazon
Posted 5 days ago
Job Viewed
Job Description
Description
The Global Services, Security (GSS) team, a part of Amazon Web Services, leverages the expertise and ingenuity of our builders to establish scalable security solutions for both internal and external customers that drive business outcomes. Our goal of securing the world's workloads and building a brighter future for humanity requires us to focus on reliable delivery of bar raising security outcomes and investment in security mechanisms and automation on behalf of our customers.
The AWS Security Assurance Services (AWS SAS) team works with our largest enterprise customers to address their security and compliance requirements using cloud native technology, while adopting scalable security and risk control measures across their infrastructure. Are you excited by the possibility of using automation and event driven computing to achieve continuous compliance? Do you want to dive deeper into cloud technology, while redefining traditional security measures? Are you interested in applying your assessment and advisory skills to workloads that use emerging technologies in new and interesting ways?
At AWS SAS, we are hiring technical security experts with a background in security assessments to lead a variety of customer focused engagements that include architecture and compliance guidance. You will also work with industry and standards bodies to further the creation of security guidance that leverages the advantages of cloud technology. This role will specialize in assessments and advisory work for well-known security frameworks, standards and regulations as well as risk management methodologies.
This is a customer facing role where success is measured by developing a high performing team of consultants who help enable our customers in moving their workloads and regulated data into the cloud by addressing specific risk, regulatory, and compliance requirements. You will be expected to also work in a Business Development capacity, assisting our AWS sellers to position the value and applicability of your team into customer projects and long-term relationships.
We are looking for an innovative security and compliance leader who enjoys establishing strategy and then drives consensus across the team to achieve a vision.
Key job responsibilities
Expertise - Lead teams to help partners and customers understand the opportunities for cloud technology to handle security and compliance requirements in key market verticals and regulated industries, such as financial services, healthcare, life sciences, and energy.
Solutions - Scope and lead on-site engagements with partners and customers. This includes leading pre-sales on-site visits, understanding customer security and compliance requirements, and proposing and delivering packaged offerings or custom solution engagements.
Delivery - Engagements include short on-site projects leading to architecture or compliance roadmaps, architecture guidance, gap assessments, etc. Engagements will include assessments and reporting on various aspects of a customer's security and compliance posture.
Insights - Collaborate with AWS engineering, support and business teams to convey partner and customer feedback as input to AWS technology roadmaps.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications
- 8+ years of experience in an internal or external IT security audit or compliance assessment role.
- Candidate must possess at least one of the following security certifications CISSP, CISM, PCI-QSA certifications, or Certified ISO27001 Lead Implementer
- 8+ years of experience assessing/auditing customers on meeting PCI DSS, ISO 27001, HIPAA, HITRUST, FedRAMP, GDPR, FISMA or NIST/DoD standards.
- Bachelor's degree in Computer Science, Information Systems Management, Information Security, Business or equivalent experience.
Preferred Qualifications
- Experience building common compliance framework controls as well as mapping between different compliance requirements
- Experience automating assessments in enterprise or cloud environments
- Experience assessing security controls for enterprise applications.
- Demonstrated breadth of security expertise in various sub domains such as encryption, identity, incident response, etc.
- Hands-on technical expertise in technology automation, implementation, integration, and/or deployment
- Demonstrated ability to think strategically about business, product, and technical challenges
- Experience with risk assessment methodologies and risk reporting for executive leadership
- Proven background in clearly writing complex technical documents that can be presented across a varied enterprise corporate audience
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The Global Services, Security (GSS) team, a part of Amazon Web Services, leverages the expertise and ingenuity of our builders to establish scalable security solutions for both internal and external customers that drive business outcomes. Our goal of securing the world's workloads and building a brighter future for humanity requires us to focus on reliable delivery of bar raising security outcomes and investment in security mechanisms and automation on behalf of our customers.
The AWS Security Assurance Services (AWS SAS) team works with our largest enterprise customers to address their security and compliance requirements using cloud native technology, while adopting scalable security and risk control measures across their infrastructure. Are you excited by the possibility of using automation and event driven computing to achieve continuous compliance? Do you want to dive deeper into cloud technology, while redefining traditional security measures? Are you interested in applying your assessment and advisory skills to workloads that use emerging technologies in new and interesting ways?
At AWS SAS, we are hiring technical security experts with a background in security assessments to lead a variety of customer focused engagements that include architecture and compliance guidance. You will also work with industry and standards bodies to further the creation of security guidance that leverages the advantages of cloud technology. This role will specialize in assessments and advisory work for well-known security frameworks, standards and regulations as well as risk management methodologies.
This is a customer facing role where success is measured by developing a high performing team of consultants who help enable our customers in moving their workloads and regulated data into the cloud by addressing specific risk, regulatory, and compliance requirements. You will be expected to also work in a Business Development capacity, assisting our AWS sellers to position the value and applicability of your team into customer projects and long-term relationships.
We are looking for an innovative security and compliance leader who enjoys establishing strategy and then drives consensus across the team to achieve a vision.
Key job responsibilities
Expertise - Lead teams to help partners and customers understand the opportunities for cloud technology to handle security and compliance requirements in key market verticals and regulated industries, such as financial services, healthcare, life sciences, and energy.
Solutions - Scope and lead on-site engagements with partners and customers. This includes leading pre-sales on-site visits, understanding customer security and compliance requirements, and proposing and delivering packaged offerings or custom solution engagements.
Delivery - Engagements include short on-site projects leading to architecture or compliance roadmaps, architecture guidance, gap assessments, etc. Engagements will include assessments and reporting on various aspects of a customer's security and compliance posture.
Insights - Collaborate with AWS engineering, support and business teams to convey partner and customer feedback as input to AWS technology roadmaps.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications
- 8+ years of experience in an internal or external IT security audit or compliance assessment role.
- Candidate must possess at least one of the following security certifications CISSP, CISM, PCI-QSA certifications, or Certified ISO27001 Lead Implementer
- 8+ years of experience assessing/auditing customers on meeting PCI DSS, ISO 27001, HIPAA, HITRUST, FedRAMP, GDPR, FISMA or NIST/DoD standards.
- Bachelor's degree in Computer Science, Information Systems Management, Information Security, Business or equivalent experience.
Preferred Qualifications
- Experience building common compliance framework controls as well as mapping between different compliance requirements
- Experience automating assessments in enterprise or cloud environments
- Experience assessing security controls for enterprise applications.
- Demonstrated breadth of security expertise in various sub domains such as encryption, identity, incident response, etc.
- Hands-on technical expertise in technology automation, implementation, integration, and/or deployment
- Demonstrated ability to think strategically about business, product, and technical challenges
- Experience with risk assessment methodologies and risk reporting for executive leadership
- Proven background in clearly writing complex technical documents that can be presented across a varied enterprise corporate audience
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
1
Operations Director (Cleaning Services)
London, London
Canopy
Posted today
Job Viewed
Job Description
We have been engaged to appoint an Operations Director for a leading cleaning & soft services business. Based out of London with a national reach they deliver cleaning and soft facilities services to a broad range of customers. As part of a major investment into the business they are looking to significantly scale over the next 5 years. We are looking for an Operations Director to lead and manage the business whilst driving growth strategies with the SLT. You will be responsible for a number of key areas.
- Ownership and management of a large scale P&L (£20mil+)
- Monthly financial reporting to the board
- Developing long term sustainable customer relationships
- Fostering a best in class service delivery and driving continuous improvement initiatives
- Development of the leadership team
- Identifying strategic opportunities for new and existing business
- Ensuring all compliance, risk and QHSE protocols are adhered to across the business
This is a fantastic opportunity to join a fast paced, modern and growth focussed business, we are looking for a collaborative, visible and people focussed leader. Exposure at board level and experience of the cleaning sector are vital elements to the role.
This advertiser has chosen not to accept applicants from your region.
2
Industrial Cleaning Services Supervisor
WC1A 0AA London, London
£30000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Industrial Cleaning Services Supervisor to manage and lead cleaning operations within various industrial and commercial facilities in London, England, UK . This role requires a proactive individual with a keen eye for detail and a strong commitment to maintaining the highest standards of cleanliness, health, and safety. You will be responsible for supervising a team of cleaning operatives, ensuring efficient task allocation, quality control, and adherence to all safety protocols.
Key responsibilities include developing and implementing cleaning schedules, conducting regular inspections to ensure quality standards are met, managing inventory of cleaning supplies and equipment, and training new team members on best practices and safety procedures. You will also be tasked with troubleshooting any cleaning-related issues that arise, maintaining positive relationships with clients, and ensuring compliance with environmental and health regulations. The ideal candidate will have previous supervisory experience in the cleaning or facilities management sector, with a comprehensive understanding of industrial cleaning techniques, chemicals, and equipment. Strong organizational, communication, and leadership skills are essential. You must be able to motivate your team, ensure efficient workflow, and respond effectively to client needs. This role offers the chance to be an integral part of maintaining safe and hygienic environments for diverse businesses across London.
Qualifications:
Key responsibilities include developing and implementing cleaning schedules, conducting regular inspections to ensure quality standards are met, managing inventory of cleaning supplies and equipment, and training new team members on best practices and safety procedures. You will also be tasked with troubleshooting any cleaning-related issues that arise, maintaining positive relationships with clients, and ensuring compliance with environmental and health regulations. The ideal candidate will have previous supervisory experience in the cleaning or facilities management sector, with a comprehensive understanding of industrial cleaning techniques, chemicals, and equipment. Strong organizational, communication, and leadership skills are essential. You must be able to motivate your team, ensure efficient workflow, and respond effectively to client needs. This role offers the chance to be an integral part of maintaining safe and hygienic environments for diverse businesses across London.
Qualifications:
- Proven experience (minimum 5 years) in professional cleaning services, with at least 2 years in a supervisory or team leader role.
- Solid understanding of industrial cleaning techniques, chemicals, and equipment.
- Knowledge of health, safety, and environmental regulations within the cleaning industry.
- Excellent organizational and time management skills.
- Strong leadership and team management abilities.
- Effective communication and interpersonal skills.
- Ability to conduct quality checks and implement improvement plans.
- Proficiency in basic computer applications.
- A strong work ethic and attention to detail.
- Flexibility to work varying shifts if required.
This advertiser has chosen not to accept applicants from your region.
3
Operations Director (Cleaning Services)
London, London
Canopy
Posted today
Job Viewed
Job Description
Job Description
We have been engaged to appoint an Operations Director for a leading cleaning & soft services business. Based out of London with a national reach they deliver cleaning and soft facilities services to a broad range of customers. As part of a major investment into the business they are looking to significantly scale over the next 5 years. We are looking for an Operations Director to lead and manage the business whilst driving growth strategies with the SLT. You will be responsible for a number of key areas.
- Ownership and management of a large scale P&L (£20mil+)
- Monthly financial reporting to the board
- Developing long term sustainable customer relationships
- Fostering a best in class service delivery and driving continuous improvement initiatives
- Development of the leadership team
- Identifying strategic opportunities for new and existing business
- Ensuring all compliance, risk and QHSE protocols are adhered to across the business
This is a fantastic opportunity to join a fast paced, modern and growth focussed business, we are looking for a collaborative, visible and people focussed leader. Exposure at board level and experience of the cleaning sector are vital elements to the role.
This advertiser has chosen not to accept applicants from your region.
4
Senior Facilities & Cleaning Services Manager
EC1A 1BB London, London
£45000 Annually
WhatJobs
Posted 11 days ago
Job Viewed
Job Description
Our client is seeking an experienced and meticulous Senior Facilities & Cleaning Services Manager to oversee operations in **London, England, UK**. This critical role ensures the highest standards of cleanliness, hygiene, and facility maintenance across multiple sites. The successful candidate will be responsible for managing cleaning teams, developing and implementing cleaning schedules, overseeing budgets, and ensuring compliance with health, safety, and environmental regulations. You will lead a team of cleaning operatives and supervisors, providing training, support, and performance management. This role demands a proactive approach to maintaining immaculate environments and ensuring the smooth operation of all facility services.
Key Responsibilities:
Key Responsibilities:
- Develop, implement, and manage comprehensive cleaning and facilities maintenance programs.
- Supervise and lead cleaning staff, including recruitment, training, scheduling, and performance evaluation.
- Manage cleaning budgets, ensuring cost-effectiveness and resource optimization.
- Oversee the procurement and management of cleaning supplies, equipment, and services.
- Ensure strict adherence to health, safety, and hygiene standards (e.g., COSHH, HACCP).
- Conduct regular site inspections to monitor quality and identify areas for improvement.
- Develop and implement pest control and waste management strategies.
- Liaise with building management, contractors, and other stakeholders.
- Maintain accurate records of cleaning activities, stock levels, and staff performance.
- Respond to and resolve any facility or cleaning-related issues promptly and efficiently.
- Proven experience in facilities management or cleaning services management.
- Strong understanding of cleaning protocols, hygiene standards, and environmental regulations.
- Experience in managing and motivating teams.
- Excellent organizational and time management skills.
- Proficiency in budget management and cost control.
- Knowledge of health and safety legislation relevant to cleaning and facilities.
- Strong communication and interpersonal skills.
- Ability to problem-solve effectively.
- A relevant qualification in facilities management or a related field is advantageous.
- Familiarity with modern cleaning technologies and best practices.
This advertiser has chosen not to accept applicants from your region.
5
Senior Delivery Consultant (Security), Professional Services, UK NatSec, WWPS
London, London
Amazon
Posted 6 days ago
Job Viewed
Job Description
Description
The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant (Security) to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing security expertise and best practices throughout the project lifecycle
Our technical Security Consultants to help our customers build comprehensive security models, transform how they secure their sensitive workloads and develop their technical expertise.
Our security consultants deliver architecture guidance, develop security infrastructure and patterns in code, lead proof-of-concept projects, and conduct security workshops for customers. AWS security consultants collaborate with customers to address security and compliance challenges, and they help implement and migrate customer solutions and workloads onto AWS.
Professional Services engage in a wide variety of projects for customers and partners, providing collective experience from across the AWS customer base and are obsessed with helping our customers succeed. We collaborate across the entire AWS organisation to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs.
This is a customer facing role. You will be required to travel to UK client locations (3-4 days on customer site per week) to deliver professional services to our customers.
UK Government Security Clearance is required for this role ( UK Nationality is required for this role
Key job responsibilities
Solutions - You like working with customers to solve problems and identify opportunities. You'll define and deliver on-site technical engagements with partners and customers. This includes understanding customer security and compliance requirements, proposing and delivering packaged security offerings, and helping to build bespoke security solutions to fit customers' needs.
Expertise - Cloud is the new norm and customers are migrating increasingly more sensitive workloads to AWS. You're an expert in operating within an enterprise security program and developing a security model in the AWS cloud - identity and access management, logging and monitoring, infrastructure security, data protection, and incident response.
Delivery - As a consultant you will often go on-site to customers to deliver projects proving the use of AWS services and security technology to support information security in the cloud. Sometimes you might help migrate existing applications; sometimes you might help them develop new applications using AWS cloud services.
Insights - You'll work with AWS engineering, support and business teams to convey partner and customer feedback as input to AWS technology roadmaps.
Practice Development - Helping customers is our number one goal - but it's not our only goal. With each engagement, you're looking for ways to collect, capture, package and share your knowledge with new customers, partners, and AWS employees. You are a force-multiplier - developing tools, services, and new artefacts that help others build on the work you deliver.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Basic Qualifications
- Experience as a technical Security consultant with hands-on technical expertise in building AWS cloud security capabilities in code and deploying infrastructure in code
- Implementation experience with enterprise security solutions such as WAF, IPS, Anti-DDOS, and SIEM
- Experience in supporting internal and external customers. You understand what it means to draw out critical customer needs and focus your knowledge and creativity to deliver practical outcomes addressing those needs.
- Experience building enterprise security strategy for cloud adoption or driving the program's evolution to meet new requirements
- AWS Certifications, e.g. AWS Solutions Architect Associate, Security Specialty.
Preferred Qualifications
- Understanding of enterprise risk management methods and techniques to drive successful outcomes in complex public sector or highly regulated organisations
- Significant experience in IT security, compliance and risk management, including privacy, controls, etc
- Proven and significant experience working with security reference architectures for all-in cloud deployments and/or hybrid scenarios
- Understanding architectural implications of meeting industry standards such as ISO 27001, UK Official
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant (Security) to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing security expertise and best practices throughout the project lifecycle
Our technical Security Consultants to help our customers build comprehensive security models, transform how they secure their sensitive workloads and develop their technical expertise.
Our security consultants deliver architecture guidance, develop security infrastructure and patterns in code, lead proof-of-concept projects, and conduct security workshops for customers. AWS security consultants collaborate with customers to address security and compliance challenges, and they help implement and migrate customer solutions and workloads onto AWS.
Professional Services engage in a wide variety of projects for customers and partners, providing collective experience from across the AWS customer base and are obsessed with helping our customers succeed. We collaborate across the entire AWS organisation to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs.
This is a customer facing role. You will be required to travel to UK client locations (3-4 days on customer site per week) to deliver professional services to our customers.
UK Government Security Clearance is required for this role ( UK Nationality is required for this role
Key job responsibilities
Solutions - You like working with customers to solve problems and identify opportunities. You'll define and deliver on-site technical engagements with partners and customers. This includes understanding customer security and compliance requirements, proposing and delivering packaged security offerings, and helping to build bespoke security solutions to fit customers' needs.
Expertise - Cloud is the new norm and customers are migrating increasingly more sensitive workloads to AWS. You're an expert in operating within an enterprise security program and developing a security model in the AWS cloud - identity and access management, logging and monitoring, infrastructure security, data protection, and incident response.
Delivery - As a consultant you will often go on-site to customers to deliver projects proving the use of AWS services and security technology to support information security in the cloud. Sometimes you might help migrate existing applications; sometimes you might help them develop new applications using AWS cloud services.
Insights - You'll work with AWS engineering, support and business teams to convey partner and customer feedback as input to AWS technology roadmaps.
Practice Development - Helping customers is our number one goal - but it's not our only goal. With each engagement, you're looking for ways to collect, capture, package and share your knowledge with new customers, partners, and AWS employees. You are a force-multiplier - developing tools, services, and new artefacts that help others build on the work you deliver.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Basic Qualifications
- Experience as a technical Security consultant with hands-on technical expertise in building AWS cloud security capabilities in code and deploying infrastructure in code
- Implementation experience with enterprise security solutions such as WAF, IPS, Anti-DDOS, and SIEM
- Experience in supporting internal and external customers. You understand what it means to draw out critical customer needs and focus your knowledge and creativity to deliver practical outcomes addressing those needs.
- Experience building enterprise security strategy for cloud adoption or driving the program's evolution to meet new requirements
- AWS Certifications, e.g. AWS Solutions Architect Associate, Security Specialty.
Preferred Qualifications
- Understanding of enterprise risk management methods and techniques to drive successful outcomes in complex public sector or highly regulated organisations
- Significant experience in IT security, compliance and risk management, including privacy, controls, etc
- Proven and significant experience working with security reference architectures for all-in cloud deployments and/or hybrid scenarios
- Understanding architectural implications of meeting industry standards such as ISO 27001, UK Official
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
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6
Head of Facilities and Cleaning Services
SW1A 0AA London, London
£55000 Annually
WhatJobs
Posted 14 days ago
Job Viewed
Job Description
Our client is seeking an experienced and highly organised Head of Facilities and Cleaning Services to oversee their extensive portfolio of properties in and around London, England, UK . This critical role demands a strategic leader with a deep understanding of facilities management best practices and a proven ability to manage large-scale cleaning operations. You will be responsible for ensuring all facilities are maintained to the highest standards of cleanliness, safety, and operational efficiency. This involves developing and implementing comprehensive cleaning schedules, managing budgets, sourcing and managing external contractors, and ensuring compliance with all health and safety regulations, including COSHH. The ideal candidate will have a strong background in facilities management, with specific expertise in managing in-house cleaning teams and third-party service providers. You will lead a team of facilities and cleaning staff, providing direction, motivation, and professional development. Key responsibilities include developing and enforcing cleaning protocols, managing inventory of cleaning supplies and equipment, conducting regular site inspections, and implementing sustainability initiatives within cleaning operations. Excellent contract negotiation and vendor management skills are essential, as is the ability to foster strong working relationships with building managers, tenants, and external stakeholders. The successful candidate will possess exceptional leadership qualities, strong analytical and problem-solving skills, and a meticulous attention to detail. This role requires a hands-on approach, with the ability to delegate effectively while remaining actively involved in overseeing critical operations. You will be instrumental in shaping the company's approach to facility maintenance and ensuring a pristine environment for all building occupants. Opportunities for career advancement within a growing organisation are available for the right candidate.
Responsibilities:
Responsibilities:
- Oversee the day-to-day operations of facilities and cleaning services across multiple sites.
- Develop and implement strategic plans for facilities maintenance and cleaning.
- Manage and motivate in-house cleaning teams and external service providers.
- Develop and manage departmental budgets, ensuring cost-effectiveness.
- Ensure strict adherence to health, safety, and environmental regulations.
- Conduct regular site inspections and audits to maintain high standards.
- Source, negotiate, and manage contracts with suppliers and vendors.
- Implement and monitor waste management and sustainability initiatives.
- Develop and review cleaning protocols and standard operating procedures.
- Respond to and resolve facility-related issues and emergencies promptly.
- Proven experience in a senior facilities management or cleaning operations role.
- Demonstrable experience managing large teams and budgets.
- In-depth knowledge of cleaning science, equipment, and supplies.
- Strong understanding of health, safety, and environmental legislation (e.g., COSHH).
- Excellent leadership, communication, and negotiation skills.
- Experience with contract management and vendor relations.
- Ability to manage multiple priorities and work under pressure.
- Relevant professional qualifications (e.g., BIFM, IOSH) are highly desirable.
This advertiser has chosen not to accept applicants from your region.
7
Snr. Technical Support Engineer, Prisma Cloud - Focused Services (Security Clearance Required)
Tottenham, London
Palo Alto Networks
Posted today
Job Viewed
Job Description
Our Mission
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
Job Description
Your Career
You will work firsthand with our valued customers to address their complex post–sales concerns where analysis of situations or data requires an in–depth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non–technical and technical professionals.
You will regularly participate in technical discussions with multi–functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).
Your Impact
Your Experience
Mandatory Requirements
Due to the nature of this role and the customers we support, candidates must either:
The Team
Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.
You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
Our Commitment
We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
Job Description
Your Career
You will work firsthand with our valued customers to address their complex post–sales concerns where analysis of situations or data requires an in–depth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non–technical and technical professionals.
You will regularly participate in technical discussions with multi–functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).
Your Impact
- Provide dedicated Technical Support for Prisma Cloud, ensuring service excellence in line with the statement of work and industry best practices
- Respond to user-reported issues within defined SLAs, ensuring high customer satisfaction
- Triage and resolve technical issues via ticketing systems, phone, and remote sessions
- Troubleshoot complex problems at both the application and operating system levels using deep technical knowledge and collaboration with internal teams
- Identify root causes (code, configuration, or environment), and work with engineering and product teams to deliver permanent solutions
- Share insights from customer interactions to improve our product and support experience
- Document troubleshooting steps and resolutions clearly for both internal and customer use
- Lead root cause analysis and coordinate corrective actions to prevent recurrence
Your Experience
Mandatory Requirements
Due to the nature of this role and the customers we support, candidates must either:
- Have lived in the UK for the last 5 consecutive years, or
- Hold British Citizenship
- This is essential to obtain UK Security Clearance and is a strict hiring requirement.
- Demonstrated ability to troubleshoot and resolve complex issues across varied environments, independently and effectively
- Experience with cloud-native technologies: Kubernetes, Docker, Linux, AWS, Azure, GCP, CI/CD, Terraform, Ansible, Serverless, and container registries
- In-depth understanding of public cloud platforms and deployment best practices
- Strong knowledge of network protocols (TCP/IP) and security practices (IPSec, SSL-VPN, NAT, GRE)
- Hands-on experience with cloud infrastructure operations and troubleshooting customer tech stacks.
- Familiarity with SIEM tools, vulnerability management, malware analysis, and firewall configurations
- Ability to communicate complex technical solutions to a wide range of audiences, both technical and non-technical
- Skilled in Python, JSON, YAML, Bash, or other relevant scripting languages
- 3–5 years of experience in Technical Support, or similar hands-on roles
- Bachelor’s/Master’s degree in a technical field or equivalent practical/military experience
The Team
Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.
You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
Our Commitment
We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
This advertiser has chosen not to accept applicants from your region.
8
Snr. Technical Support Engineer, Prisma Cloud - Focused Services (Security Clearance Required)
London, London
Palo Alto Networks
Posted 6 days ago
Job Viewed
Job Description
**Our Mission**
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
**Who We Are**
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
**Your Career**
You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.
You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).
**Your Impact**
+ Provide dedicated Technical Support for Prisma Cloud, ensuring service excellence in line with the statement of work and industry best practices
+ Respond to user-reported issues within defined SLAs, ensuring high customer satisfaction
+ Triage and resolve technical issues via ticketing systems, phone, and remote sessions
+ Troubleshoot complex problems at both the application and operating system levels using deep technical knowledge and collaboration with internal teams
+ Identify root causes (code, configuration, or environment), and work with engineering and product teams to deliver permanent solutions
+ Share insights from customer interactions to improve our product and support experience
+ Document troubleshooting steps and resolutions clearly for both internal and customer use
+ Lead root cause analysis and coordinate corrective actions to prevent recurrence
**Your Experience**
**Mandatory Requirements**
** Due to the nature of this role and the customers we support, candidates must either:**
+ **Have lived in the UK for the last 5 consecutive years, or**
+ **Hold British Citizenship**
+ **This is essential to obtain UK Security Clearance and is a strict hiring requirement.**
+ Demonstrated ability to troubleshoot and resolve complex issues across varied environments, independently and effectively
+ Experience with cloud-native technologies: Kubernetes, Docker, Linux, AWS, Azure, GCP, CI/CD, Terraform, Ansible, Serverless, and container registries
+ In-depth understanding of public cloud platforms and deployment best practices
+ Strong knowledge of network protocols (TCP/IP) and security practices (IPSec, SSL-VPN, NAT, GRE)
+ Hands-on experience with cloud infrastructure operations and troubleshooting customer tech stacks.
+ Familiarity with SIEM tools, vulnerability management, malware analysis, and firewall configurations
+ Ability to communicate complex technical solutions to a wide range of audiences, both technical and non-technical
+ Skilled in Python, JSON, YAML, Bash, or other relevant scripting languages
+ 3-5 years of experience in Technical Support, or similar hands-on roles
+ Bachelor's/Master's degree in a technical field or equivalent practical/military experience
**The Team**
Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission.
You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
**Our Commitment**
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
**Who We Are**
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
**Your Career**
You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.
You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).
**Your Impact**
+ Provide dedicated Technical Support for Prisma Cloud, ensuring service excellence in line with the statement of work and industry best practices
+ Respond to user-reported issues within defined SLAs, ensuring high customer satisfaction
+ Triage and resolve technical issues via ticketing systems, phone, and remote sessions
+ Troubleshoot complex problems at both the application and operating system levels using deep technical knowledge and collaboration with internal teams
+ Identify root causes (code, configuration, or environment), and work with engineering and product teams to deliver permanent solutions
+ Share insights from customer interactions to improve our product and support experience
+ Document troubleshooting steps and resolutions clearly for both internal and customer use
+ Lead root cause analysis and coordinate corrective actions to prevent recurrence
**Your Experience**
**Mandatory Requirements**
** Due to the nature of this role and the customers we support, candidates must either:**
+ **Have lived in the UK for the last 5 consecutive years, or**
+ **Hold British Citizenship**
+ **This is essential to obtain UK Security Clearance and is a strict hiring requirement.**
+ Demonstrated ability to troubleshoot and resolve complex issues across varied environments, independently and effectively
+ Experience with cloud-native technologies: Kubernetes, Docker, Linux, AWS, Azure, GCP, CI/CD, Terraform, Ansible, Serverless, and container registries
+ In-depth understanding of public cloud platforms and deployment best practices
+ Strong knowledge of network protocols (TCP/IP) and security practices (IPSec, SSL-VPN, NAT, GRE)
+ Hands-on experience with cloud infrastructure operations and troubleshooting customer tech stacks.
+ Familiarity with SIEM tools, vulnerability management, malware analysis, and firewall configurations
+ Ability to communicate complex technical solutions to a wide range of audiences, both technical and non-technical
+ Skilled in Python, JSON, YAML, Bash, or other relevant scripting languages
+ 3-5 years of experience in Technical Support, or similar hands-on roles
+ Bachelor's/Master's degree in a technical field or equivalent practical/military experience
**The Team**
Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission.
You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
**Our Commitment**
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
This advertiser has chosen not to accept applicants from your region.
9