282 Operations Management jobs in London
Head of Operations Management
SW1A 0AA London, London
£75000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a strategic and results-driven Head of Operations Management to lead and optimise operational functions within their fast-paced organisation based in London, England, UK . This senior leadership role requires a visionary leader capable of driving efficiency, implementing best practices, and fostering a culture of continuous improvement across all operational departments. The successful candidate will be responsible for the overall planning, execution, and oversight of daily operations, ensuring alignment with business objectives and strategic goals.
You will manage a diverse team of operational professionals, providing guidance, support, and development opportunities to ensure high performance. Key responsibilities include developing and implementing operational strategies, setting performance metrics, and monitoring key performance indicators (KPIs) to drive accountability. This role demands exceptional leadership, strong analytical skills, and a comprehensive understanding of operational management principles. The position offers a hybrid work model, combining the benefits of in-office collaboration with the flexibility of remote work.
Key Responsibilities:
You will manage a diverse team of operational professionals, providing guidance, support, and development opportunities to ensure high performance. Key responsibilities include developing and implementing operational strategies, setting performance metrics, and monitoring key performance indicators (KPIs) to drive accountability. This role demands exceptional leadership, strong analytical skills, and a comprehensive understanding of operational management principles. The position offers a hybrid work model, combining the benefits of in-office collaboration with the flexibility of remote work.
Key Responsibilities:
- Develop and execute comprehensive operational strategies and plans.
- Oversee and manage day-to-day operational activities across multiple departments.
- Lead, mentor, and develop a high-performing operations team.
- Establish and monitor key performance indicators (KPIs) to track operational efficiency and effectiveness.
- Implement process improvements and best practices to enhance productivity and reduce costs.
- Ensure compliance with all relevant regulations and industry standards.
- Manage operational budgets and resources effectively.
- Collaborate with other department heads to align operational goals with overall business strategy.
- Identify and mitigate operational risks.
- Drive innovation and continuous improvement initiatives within the operations function.
- Extensive experience in operations management, with a proven track record in a leadership role.
- Demonstrated ability to develop and implement successful operational strategies.
- Strong understanding of process optimisation, project management, and change management.
- Exceptional leadership, communication, and interpersonal skills.
- Proven ability to manage budgets and financial performance.
- Analytical and problem-solving expertise with a data-driven approach.
- Experience in managing diverse teams and fostering a positive work environment.
- Relevant degree in Business Administration, Operations Management, or a related field.
- Familiarity with Lean, Six Sigma, or other continuous improvement methodologies is advantageous.
This advertiser has chosen not to accept applicants from your region.
0
Head of Facilities & Operations Management
EC1A 1BB London, London
£70000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a highly experienced and diligent Head of Facilities & Operations Management to oversee their extensive operational infrastructure. This is a fully remote role, offering the flexibility to manage operations across various sites from anywhere within the UK, while maintaining close ties to the company's core activities typically centered around the London, England, UK metropolitan area. You will be responsible for ensuring the efficient, safe, and cost-effective operation and maintenance of all company facilities and support services. The ideal candidate will possess a strong background in facilities management, health and safety compliance, strategic resource allocation, and vendor management. Your leadership will be crucial in developing and implementing policies and procedures that optimize operational performance, enhance employee well-being, and support the company's strategic objectives. This role requires exceptional organizational skills and a proactive approach to managing complex operational challenges.
Key Responsibilities:
Key Responsibilities:
- Develop and implement strategic plans for facilities management, encompassing maintenance, security, cleaning, space utilization, and vendor services.
- Oversee the operations and maintenance of all company buildings, grounds, and infrastructure to ensure a safe, clean, and functional working environment.
- Manage and negotiate contracts with external service providers, including cleaning, security, maintenance, and catering companies, ensuring service level agreements are met.
- Develop and manage the facilities and operations budget, controlling costs and identifying opportunities for efficiency.
- Ensure compliance with all health, safety, environmental, and regulatory standards (e.g., COSHH, Fire Safety, Building Regulations).
- Lead and manage a team of facilities and operations staff, providing direction, support, and professional development.
- Oversee major repair projects, renovations, and space planning initiatives.
- Implement and manage robust security protocols to protect company assets and personnel.
- Develop and execute emergency preparedness and business continuity plans.
- Conduct regular site inspections and audits to ensure standards are maintained and identify areas for improvement.
- Manage waste management and sustainability initiatives across all facilities.
- Serve as a key point of contact for all facilities-related issues, both internally and externally.
- A Bachelor's degree in Facilities Management, Business Administration, Engineering, or a related field. Professional qualifications such as BIFM/CMI are highly desirable.
- Minimum of 7-10 years of progressive experience in facilities and operations management, with a strong track record in strategic leadership.
- Proven experience in managing large, complex facilities and multi-site operations.
- In-depth knowledge of health and safety legislation and best practices.
- Strong experience in contract negotiation, vendor management, and budget control.
- Excellent leadership, team management, and communication skills.
- Proficiency in facilities management software and standard office applications.
- Ability to work effectively in a fully remote capacity, demonstrating strong organizational and self-management skills.
- Experience with sustainability initiatives and green building practices is a plus.
This advertiser has chosen not to accept applicants from your region.
1
Senior Programme Manager,Transport Operations Management (TOM)
London, London
Amazon
Posted 1 day ago
Job Viewed
Job Description
Description
Our Programme Managers are always thinking about the bigger picture. Every position at Amazon offers the opportunity for employees to influence business decisions and shape the future. But as a Senior Programme Manager, pioneering new ways of thinking, designing and delivering is your mission. Collaborating with a wide range of stakeholders across the business, youu2019ll continuously be scoping out new solutions. Youu2019ll conduct your own research and analysis, always with an eye on the long-term vision of the business. This is your opportunity to have a big impact on some of the most exciting new ideas that are shaping the future of Amazon.
Key job responsibilities
- Create innovative solutions using data and research to address wider challenges in your organisation
- Take a big-picture approach in your analysis of business operations, driving improvements across a range of teams and organisations
- Work alongside senior leadership to establish and prioritise improvement programmes, seeing them through from start to finish
- Enhance operational performance on every programme in partnership with your stakeholders
- Find practical and simple solutions to complex problems without sacrificing quality or core functionality.
- Responsible to set priorities, anticipate risks and resolve/escalate the issues that might impact the project timelines.
A day in the life
As Senior Programme Manager, youu2019ll drive and manage the implementation of creative, data-driven change in Amazon, leading improvement projects and programmes. Youu2019ll use strategic thinking to define and implement an efficient project plan. Some managers are based on-site while others work remotely, depending on the most suitable option for their team and tasks.
Senior Programme Managers have significant responsibilities, and youu2019ll deal with complex challenges with creativity, innovation, and leadership. With a responsibility extending beyond process improvements, you could also contribute to improving other areas of the business, like diversity, equity, and inclusion.
About the team
Amazon couldnu2019t deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, youu2019ll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, youu2019ll help Amazonu2019s transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient.
We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination.
Basic Qualifications
- A degree
- Experience owning programme strategy, end to end delivery, and communicating results to senior leadership
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Relevant experience leading complex projects with a wide range of stakeholders, including your peers and leadership
- Experience working with the MS Office suite (Word, Excel, Outlook)
Preferred Qualifications
- Advanced or masteru2019s degree
- Project-management qualification such as PRINCE2, APM, PMI, or similar
- Understanding of continuous improvement methodologies such as Six Sigma or Lean
- Experience working in an operational environment or with technical teams
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.
Our Programme Managers are always thinking about the bigger picture. Every position at Amazon offers the opportunity for employees to influence business decisions and shape the future. But as a Senior Programme Manager, pioneering new ways of thinking, designing and delivering is your mission. Collaborating with a wide range of stakeholders across the business, youu2019ll continuously be scoping out new solutions. Youu2019ll conduct your own research and analysis, always with an eye on the long-term vision of the business. This is your opportunity to have a big impact on some of the most exciting new ideas that are shaping the future of Amazon.
Key job responsibilities
- Create innovative solutions using data and research to address wider challenges in your organisation
- Take a big-picture approach in your analysis of business operations, driving improvements across a range of teams and organisations
- Work alongside senior leadership to establish and prioritise improvement programmes, seeing them through from start to finish
- Enhance operational performance on every programme in partnership with your stakeholders
- Find practical and simple solutions to complex problems without sacrificing quality or core functionality.
- Responsible to set priorities, anticipate risks and resolve/escalate the issues that might impact the project timelines.
A day in the life
As Senior Programme Manager, youu2019ll drive and manage the implementation of creative, data-driven change in Amazon, leading improvement projects and programmes. Youu2019ll use strategic thinking to define and implement an efficient project plan. Some managers are based on-site while others work remotely, depending on the most suitable option for their team and tasks.
Senior Programme Managers have significant responsibilities, and youu2019ll deal with complex challenges with creativity, innovation, and leadership. With a responsibility extending beyond process improvements, you could also contribute to improving other areas of the business, like diversity, equity, and inclusion.
About the team
Amazon couldnu2019t deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, youu2019ll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, youu2019ll help Amazonu2019s transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient.
We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination.
Basic Qualifications
- A degree
- Experience owning programme strategy, end to end delivery, and communicating results to senior leadership
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Relevant experience leading complex projects with a wide range of stakeholders, including your peers and leadership
- Experience working with the MS Office suite (Word, Excel, Outlook)
Preferred Qualifications
- Advanced or masteru2019s degree
- Project-management qualification such as PRINCE2, APM, PMI, or similar
- Understanding of continuous improvement methodologies such as Six Sigma or Lean
- Experience working in an operational environment or with technical teams
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
2
Senior Programme Manager,Transport Operations Management (TOM)
London, London
Amazon
Posted 2 days ago
Job Viewed
Job Description
Description
Our Programme Managers are always thinking about the bigger picture. Every position at Amazon offers the opportunity for employees to influence business decisions and shape the future. But as a Senior Programme Manager, pioneering new ways of thinking, designing and delivering is your mission. Collaborating with a wide range of stakeholders across the business, youu2019ll continuously be scoping out new solutions. Youu2019ll conduct your own research and analysis, always with an eye on the long-term vision of the business. This is your opportunity to have a big impact on some of the most exciting new ideas that are shaping the future of Amazon.
Key job responsibilities
- Create innovative solutions using data and research to address wider challenges in your organisation
- Take a big-picture approach in your analysis of business operations, driving improvements across a range of teams and organisations
- Work alongside senior leadership to establish and prioritise improvement programmes, seeing them through from start to finish
- Enhance operational performance on every programme in partnership with your stakeholders
- Find practical and simple solutions to complex problems without sacrificing quality or core functionality.
- Responsible to set priorities, anticipate risks and resolve/escalate the issues that might impact the project timelines.
A day in the life
As Senior Programme Manager, youu2019ll drive and manage the implementation of creative, data-driven change in Amazon, leading improvement projects and programmes. Youu2019ll use strategic thinking to define and implement an efficient project plan. Some managers are based on-site while others work remotely, depending on the most suitable option for their team and tasks.
Senior Programme Managers have significant responsibilities, and youu2019ll deal with complex challenges with creativity, innovation, and leadership. With a responsibility extending beyond process improvements, you could also contribute to improving other areas of the business, like diversity, equity, and inclusion.
About the team
Amazon couldnu2019t deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, youu2019ll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, youu2019ll help Amazonu2019s transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient.
We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination.
Basic Qualifications
- A degree
- Experience owning programme strategy, end to end delivery, and communicating results to senior leadership
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Relevant experience leading complex projects with a wide range of stakeholders, including your peers and leadership
- Experience working with the MS Office suite (Word, Excel, Outlook)
Preferred Qualifications
- Advanced or masteru2019s degree
- Project-management qualification such as PRINCE2, APM, PMI, or similar
- Understanding of continuous improvement methodologies such as Six Sigma or Lean
- Experience working in an operational environment or with technical teams
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.
Our Programme Managers are always thinking about the bigger picture. Every position at Amazon offers the opportunity for employees to influence business decisions and shape the future. But as a Senior Programme Manager, pioneering new ways of thinking, designing and delivering is your mission. Collaborating with a wide range of stakeholders across the business, youu2019ll continuously be scoping out new solutions. Youu2019ll conduct your own research and analysis, always with an eye on the long-term vision of the business. This is your opportunity to have a big impact on some of the most exciting new ideas that are shaping the future of Amazon.
Key job responsibilities
- Create innovative solutions using data and research to address wider challenges in your organisation
- Take a big-picture approach in your analysis of business operations, driving improvements across a range of teams and organisations
- Work alongside senior leadership to establish and prioritise improvement programmes, seeing them through from start to finish
- Enhance operational performance on every programme in partnership with your stakeholders
- Find practical and simple solutions to complex problems without sacrificing quality or core functionality.
- Responsible to set priorities, anticipate risks and resolve/escalate the issues that might impact the project timelines.
A day in the life
As Senior Programme Manager, youu2019ll drive and manage the implementation of creative, data-driven change in Amazon, leading improvement projects and programmes. Youu2019ll use strategic thinking to define and implement an efficient project plan. Some managers are based on-site while others work remotely, depending on the most suitable option for their team and tasks.
Senior Programme Managers have significant responsibilities, and youu2019ll deal with complex challenges with creativity, innovation, and leadership. With a responsibility extending beyond process improvements, you could also contribute to improving other areas of the business, like diversity, equity, and inclusion.
About the team
Amazon couldnu2019t deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, youu2019ll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, youu2019ll help Amazonu2019s transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient.
We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination.
Basic Qualifications
- A degree
- Experience owning programme strategy, end to end delivery, and communicating results to senior leadership
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Relevant experience leading complex projects with a wide range of stakeholders, including your peers and leadership
- Experience working with the MS Office suite (Word, Excel, Outlook)
Preferred Qualifications
- Advanced or masteru2019s degree
- Project-management qualification such as PRINCE2, APM, PMI, or similar
- Understanding of continuous improvement methodologies such as Six Sigma or Lean
- Experience working in an operational environment or with technical teams
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
3
Senior Programme Manager, Transport Operations Management (TOM)
London, London
Amazon
Posted 9 days ago
Job Viewed
Job Description
Description
Our Programme Managers are always thinking about the bigger picture. Every position at Amazon offers the opportunity for employees to influence business decisions and shape the future. But as a Senior Programme Manager, pioneering new ways of thinking, designing and delivering is your mission. Collaborating with a wide range of stakeholders across the business, you'll continuously be scoping out new solutions. You'll conduct your own research and analysis, always with an eye on the long-term vision of the business. This is your opportunity to have a big impact on some of the most exciting new ideas that are shaping the future of Amazon.
Key job responsibilities
- Create innovative solutions using data and research to address wider challenges in your organisation
- Take a big-picture approach in your analysis of business operations, driving improvements across a range of teams and organisations
- Work alongside senior leadership to establish and prioritise improvement programmes, seeing them through from start to finish
- Enhance operational performance on every programme in partnership with your stakeholders
- Find practical and simple solutions to complex problems without sacrificing quality or core functionality.
- Responsible to set priorities, anticipate risks and resolve/escalate the issues that might impact the project timelines.
A day in the life
As Senior Programme Manager, you'll drive and manage the implementation of creative, data-driven change in Amazon, leading improvement projects and programmes. You'll use strategic thinking to define and implement an efficient project plan. Some managers are based on-site while others work remotely, depending on the most suitable option for their team and tasks.
Senior Programme Managers have significant responsibilities, and you'll deal with complex challenges with creativity, innovation, and leadership. With a responsibility extending beyond process improvements, you could also contribute to improving other areas of the business, like diversity, equity, and inclusion.
About the team
Amazon couldn't deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you'll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you'll help Amazon's transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient.
We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination.
Basic Qualifications
- A degree
- Experience owning programme strategy, end to end delivery, and communicating results to senior leadership
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Relevant experience leading complex projects with a wide range of stakeholders, including your peers and leadership
- Experience working with the MS Office suite (Word, Excel, Outlook)
Preferred Qualifications
- Advanced or master's degree
- Project-management qualification such as PRINCE2, APM, PMI, or similar
- Understanding of continuous improvement methodologies such as Six Sigma or Lean
- Experience working in an operational environment or with technical teams
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our Programme Managers are always thinking about the bigger picture. Every position at Amazon offers the opportunity for employees to influence business decisions and shape the future. But as a Senior Programme Manager, pioneering new ways of thinking, designing and delivering is your mission. Collaborating with a wide range of stakeholders across the business, you'll continuously be scoping out new solutions. You'll conduct your own research and analysis, always with an eye on the long-term vision of the business. This is your opportunity to have a big impact on some of the most exciting new ideas that are shaping the future of Amazon.
Key job responsibilities
- Create innovative solutions using data and research to address wider challenges in your organisation
- Take a big-picture approach in your analysis of business operations, driving improvements across a range of teams and organisations
- Work alongside senior leadership to establish and prioritise improvement programmes, seeing them through from start to finish
- Enhance operational performance on every programme in partnership with your stakeholders
- Find practical and simple solutions to complex problems without sacrificing quality or core functionality.
- Responsible to set priorities, anticipate risks and resolve/escalate the issues that might impact the project timelines.
A day in the life
As Senior Programme Manager, you'll drive and manage the implementation of creative, data-driven change in Amazon, leading improvement projects and programmes. You'll use strategic thinking to define and implement an efficient project plan. Some managers are based on-site while others work remotely, depending on the most suitable option for their team and tasks.
Senior Programme Managers have significant responsibilities, and you'll deal with complex challenges with creativity, innovation, and leadership. With a responsibility extending beyond process improvements, you could also contribute to improving other areas of the business, like diversity, equity, and inclusion.
About the team
Amazon couldn't deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you'll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you'll help Amazon's transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient.
We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination.
Basic Qualifications
- A degree
- Experience owning programme strategy, end to end delivery, and communicating results to senior leadership
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Relevant experience leading complex projects with a wide range of stakeholders, including your peers and leadership
- Experience working with the MS Office suite (Word, Excel, Outlook)
Preferred Qualifications
- Advanced or master's degree
- Project-management qualification such as PRINCE2, APM, PMI, or similar
- Understanding of continuous improvement methodologies such as Six Sigma or Lean
- Experience working in an operational environment or with technical teams
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
4
Process Improvement LEad
Greater London, London
4M Recruitment
Posted 6 days ago
Job Viewed
Job Description
Our client is currently looking to recruit a Process Improvement Lead on an initial 3 month contract.
Process Improvement Lead
South West London
£500 per day inside IR35
Do you have a passion for improving services, streamlining operations, and driving meaningful change? We’re looking for a proactive and experienced Process Improvement Lead to help transform how we deliver a vital public service to our community.
About the Role
This role focuses on reviewing and improving operational processes, procedures, and practices within our Green Spaces service, which covers:
Key Responsibilities
Essential:
Process Improvement Lead
South West London
£500 per day inside IR35
Do you have a passion for improving services, streamlining operations, and driving meaningful change? We’re looking for a proactive and experienced Process Improvement Lead to help transform how we deliver a vital public service to our community.
About the Role
This role focuses on reviewing and improving operational processes, procedures, and practices within our Green Spaces service, which covers:
- Public parks and green spaces, including sports pitches and playgrounds
- Countryside estates and open spaces
- Cemetery and burial services
Key Responsibilities
- Review, map and analyse current processes across the Green Spaces service
- Identify opportunities for greater efficiency, safety, and consistency
- Design and implement improved ways of working in collaboration with operational teams
- Work with ICT and data teams to enhance use of digital tools and monitor progress
- Develop training and support to embed new practices across teams
- Report progress and recommendations to the Head of Culture, Leisure and Environment
Essential:
- Degree or equivalent professional experience
- Background in process improvement, service transformation, or change management
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal abilities
- Confident with IT systems and data analysis tools
- Flexible, adaptable, and able to influence others positively
- Full UK driving licence and ability to travel within the borough
- Project management qualification (e.g. PRINCE2, Agile, or similar)
- Experience working in local government or public services
- Strategic and creative thinker with a people-centred approach
This advertiser has chosen not to accept applicants from your region.
5
Process Improvement LEad
Greater London, London
£475 - £500 Daily
4M Recruitment
Posted 6 days ago
Job Viewed
Job Description
Our client is currently looking to recruit a Process Improvement Lead on an initial 3 month contract.
Process Improvement Lead
South West London
£500 per day inside IR35
Do you have a passion for improving services, streamlining operations, and driving meaningful change? We’re looking for a proactive and experienced Process Improvement Lead to help transform how we deliver a vital public service to our community.
About the Role
This role focuses on reviewing and improving operational processes, procedures, and practices within our Green Spaces service, which covers:
Key Responsibilities
Essential:
Process Improvement Lead
South West London
£500 per day inside IR35
Do you have a passion for improving services, streamlining operations, and driving meaningful change? We’re looking for a proactive and experienced Process Improvement Lead to help transform how we deliver a vital public service to our community.
About the Role
This role focuses on reviewing and improving operational processes, procedures, and practices within our Green Spaces service, which covers:
- Public parks and green spaces, including sports pitches and playgrounds
- Countryside estates and open spaces
- Cemetery and burial services
Key Responsibilities
- Review, map and analyse current processes across the Green Spaces service
- Identify opportunities for greater efficiency, safety, and consistency
- Design and implement improved ways of working in collaboration with operational teams
- Work with ICT and data teams to enhance use of digital tools and monitor progress
- Develop training and support to embed new practices across teams
- Report progress and recommendations to the Head of Culture, Leisure and Environment
Essential:
- Degree or equivalent professional experience
- Background in process improvement, service transformation, or change management
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal abilities
- Confident with IT systems and data analysis tools
- Flexible, adaptable, and able to influence others positively
- Full UK driving licence and ability to travel within the borough
- Project management qualification (e.g. PRINCE2, Agile, or similar)
- Experience working in local government or public services
- Strategic and creative thinker with a people-centred approach
This advertiser has chosen not to accept applicants from your region.
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6
Process Improvement Specialist
London, London
Symmetry Search & Staffing Solutions
Posted 2 days ago
Job Viewed
Job Description
Process Improvement Specialist with excellent DMAIC, end-to-end process improvement and process design experience required by a leading Financial Services company, on a hybrid basis from their London HQ (3 days / week on site).
Please note: this is an end-to-end process improvement delivery role, not focused on operational excellence.
This is a permanent role, offering a salary of between £80,000 - £95,000 (DOE) + bonus + an excellent benefits package.
You will join a newly established, high-calibre Process Improvement team, delivering key projects that drive operational effectiveness across the business. You will monitor process improvement initiatives to guarantee alignment with company objectives, while upholding best practices and process standards.
You will be at the forefront of driving transformational change through strategic process optimisation initiatives. Reporting to the Head of Business Process Improvement, you will lead end-to-end projects that enhance efficiency, reduce risk, and create measurable business value.
You’ll coach teams across the organisation in Lean methodologies and champion a performance-driven approach to business operations, creating a sustainable improvement culture and shaping the future of enterprise processes.
To be considered for this opportunity, applicants must have the following experience:
- Lean Six Sigma Black Belt
- Excellent end-to-end process improvement skills
- Proven experience delivering DMAIC, transformational change, and process redesign initiatives
- Strong record in the delivery of end-to-end process improvement projects, including automation, capacity gains, and cost reduction
- Deep knowledge of Lean tools, root cause analysis, and structured, data-driven methodologies
- Expertise in Business Process Management (BPM) tools and methodologies
- Skilled in Failure Mode and Effects Analysis (FMEA) to assess and mitigate risks
- Excellent workshop facilitation skills
- Pragmatic and solutions-driven, with the ability to make sound decisions using limited or incomplete data
- Excellent stakeholder engagement skills, with the ability to tailor communication styles to suit different audiences
This is an excellent opportunity to join a newly established, high-impact team in a visible role, where you will spearhead change, lead cross-functional initiatives, and help embed a culture of continuous improvement.
We are committed to an inclusive recruitment process. If you require any adjustments to be made in our communication methods, please let us know.
This advertiser has chosen not to accept applicants from your region.
7
Director-Operations Risk Management
London, London
American Express
Posted 5 days ago
Job Viewed
Job Description
**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American
The Global Risk & Compliance Organization is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. Global Risk & Compliance creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks. Colleagues at Global Risk & Compliance are passionate about our commitment to drive the Company's goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters.
**How will you make an impact in this role?**
The Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs throughout the company, and oversees risk ownership throughout business units, products, and processes. The objective of the ORM Governance team is to develop, oversee and strengthen the organization's ORM framework to ensure that governance structures, policies, and procedures are robust, effective, and align with regulatory requirements and best practices.
American Express International Card Services is a leading issuer and provider of Consumer and Commercial products and services across many countries around the world. The International Card Services team vision is to ensure each customer has access to flexible payment options, relevant rewards, and the powerful backing of American Express.
The ORM Governance Organization is looking for a Director, International Card Services Operational Risk to join a diverse team of high-performing individuals focused on the effective oversight of risk identification, assessment, and mitigation across the Business Unit, while maintaining alignment with the organization's enterprise risk management framework.
Reporting directly to the VP, Operational Risk Officer, this role plays a critical part in assessing, monitoring, and challenging the first line's risk management practices. The ideal candidate will work closely with first-line stakeholders and enterprise risk functions to provide independent oversight and challenge, ensuring that risks are managed effectively and in compliance with regulatory expectations.
**The Director, International Card Services Operational Risk will:**
+ Assess and challenge first-line risk identification, assessment, and mitigation efforts (i.e., Risk & Control Self-Assessment) within International Card Services to ensure alignment with enterprise risk standards
+ Analyze business processes and activities to identify potential risks, control gaps, and emerging risks
+ Support the development and refinement of risk policies, standards, and procedures
+ Assist in applying the enterprise risk management framework across International Card Services
+ Support International Card Services in embedding risk management practices into daily operations and decision-making
+ Track and analyze key risk indicators (KRIs), providing insights into risk trends and areas requiring attention
+ Contribute to risk reporting efforts, preparing materials for senior management, risk committees, and regulatory engagements
+ Maintain an understanding of relevant regulations and industry expectations to help the business navigate compliance requirements
+ Participate in risk governance forums, working groups, and committee meetings, providing input on risk topics
+ Conduct risk assessments, scenario analyses, and deep dives to evaluate the effectiveness of existing controls
+ Act as a key risk oversight to the first line, providing guidance on risk identification, control enhancements, and remediation efforts
+ Support risk awareness initiatives by contributing to training sessions and risk culture programs
+ Monitor risk-related issues, ensuring they are appropriately addressed
+ Escalate significant risk concerns and control deficiencies to senior risk colleagues and relevant stakeholders
**Qualifications:**
+ Experience in risk management, preferably within a second-line function in financial services, and understands critical risk management lifecycle activities
+ Knowledge of risk management frameworks, regulatory environments, and industry best practices
+ Proven ability to assess and challenge first-line risk practices independently
+ Excellent communication and relationship-building skills, with the ability to translate complex risk concepts into actionable insights
+ Demonstrated history and ability to build productive partnerships and influence stakeholders across the organization
+ Strong understanding of operational and regulatory risks
+ Proficiency in risk management tools, data analysis, and reporting systems
+ Advanced analytical and problem-solving capabilities, with a focus on actionable insights
+ Detail-oriented and proactive, with strong prioritization skills in a dynamic environment
+ High ethical standards and a commitment to integrity and accountability
+ Knowledge of consumer and commercial bank/payment products
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
ORMCM
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Risk
**Primary Location:** United Kingdom-London-London
**Schedule** Full-time
**Tags** ORMCM
**Req ID:**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American
The Global Risk & Compliance Organization is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. Global Risk & Compliance creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks. Colleagues at Global Risk & Compliance are passionate about our commitment to drive the Company's goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters.
**How will you make an impact in this role?**
The Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs throughout the company, and oversees risk ownership throughout business units, products, and processes. The objective of the ORM Governance team is to develop, oversee and strengthen the organization's ORM framework to ensure that governance structures, policies, and procedures are robust, effective, and align with regulatory requirements and best practices.
American Express International Card Services is a leading issuer and provider of Consumer and Commercial products and services across many countries around the world. The International Card Services team vision is to ensure each customer has access to flexible payment options, relevant rewards, and the powerful backing of American Express.
The ORM Governance Organization is looking for a Director, International Card Services Operational Risk to join a diverse team of high-performing individuals focused on the effective oversight of risk identification, assessment, and mitigation across the Business Unit, while maintaining alignment with the organization's enterprise risk management framework.
Reporting directly to the VP, Operational Risk Officer, this role plays a critical part in assessing, monitoring, and challenging the first line's risk management practices. The ideal candidate will work closely with first-line stakeholders and enterprise risk functions to provide independent oversight and challenge, ensuring that risks are managed effectively and in compliance with regulatory expectations.
**The Director, International Card Services Operational Risk will:**
+ Assess and challenge first-line risk identification, assessment, and mitigation efforts (i.e., Risk & Control Self-Assessment) within International Card Services to ensure alignment with enterprise risk standards
+ Analyze business processes and activities to identify potential risks, control gaps, and emerging risks
+ Support the development and refinement of risk policies, standards, and procedures
+ Assist in applying the enterprise risk management framework across International Card Services
+ Support International Card Services in embedding risk management practices into daily operations and decision-making
+ Track and analyze key risk indicators (KRIs), providing insights into risk trends and areas requiring attention
+ Contribute to risk reporting efforts, preparing materials for senior management, risk committees, and regulatory engagements
+ Maintain an understanding of relevant regulations and industry expectations to help the business navigate compliance requirements
+ Participate in risk governance forums, working groups, and committee meetings, providing input on risk topics
+ Conduct risk assessments, scenario analyses, and deep dives to evaluate the effectiveness of existing controls
+ Act as a key risk oversight to the first line, providing guidance on risk identification, control enhancements, and remediation efforts
+ Support risk awareness initiatives by contributing to training sessions and risk culture programs
+ Monitor risk-related issues, ensuring they are appropriately addressed
+ Escalate significant risk concerns and control deficiencies to senior risk colleagues and relevant stakeholders
**Qualifications:**
+ Experience in risk management, preferably within a second-line function in financial services, and understands critical risk management lifecycle activities
+ Knowledge of risk management frameworks, regulatory environments, and industry best practices
+ Proven ability to assess and challenge first-line risk practices independently
+ Excellent communication and relationship-building skills, with the ability to translate complex risk concepts into actionable insights
+ Demonstrated history and ability to build productive partnerships and influence stakeholders across the organization
+ Strong understanding of operational and regulatory risks
+ Proficiency in risk management tools, data analysis, and reporting systems
+ Advanced analytical and problem-solving capabilities, with a focus on actionable insights
+ Detail-oriented and proactive, with strong prioritization skills in a dynamic environment
+ High ethical standards and a commitment to integrity and accountability
+ Knowledge of consumer and commercial bank/payment products
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
ORMCM
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Risk
**Primary Location:** United Kingdom-London-London
**Schedule** Full-time
**Tags** ORMCM
**Req ID:**
This advertiser has chosen not to accept applicants from your region.
8
Process Improvement Systems Analyst
London, London
Albany Beck
Posted today
Job Viewed
Job Description
Process Improvement Systems Analyst – London
We are seeking a technically minded and detail-oriented Process Improvement Systems Analyst to join our Financial Services client’s Continuous Improvement team. This role combines hands-on systems administration with process improvement, offering the opportunity to work with platforms such as Jira, ServiceNow, Dynamics 365, and other internal tools.
This position is well-suited to someone early in their IT, systems, or operations career who is comfortable learning new tools, enjoys problem-solving, and has the drive to spot inefficiencies and suggest smarter ways of working.
Key Responsibilities
- Identify process inefficiencies and put forward recommendations to resolve them.
- Configure and manage platforms including Jira, ServiceNow, Dynamics 365, and other internal systems.
- Provide 1st line support for business-critical applications, ensuring issues are resolved quickly and effectively.
- Support and maintain API integrations and smooth data flows between systems.
- Collaborate with colleagues across the organisation to understand requirements and deliver process improvements.
- Partner with the Digital Workplace team to standardise workflows for account setup, permissions, and approvals.
- Maintain clear documentation of processes, system configurations, and best practices.
Skills & Experience
- Technical exposure gained through studies, IT systems administration, or 1st line support.
- Familiarity with business platforms such as Jira, ServiceNow, or Dynamics 365.
- Comfort with API integrations and system configuration.
- Strong attention to detail and a structured, problem-solving mindset.
- A natural drive to spot inefficiencies and seek out process improvements.
- Clear communication skills with the ability to work effectively across technical and non-technical teams.
Desirable:
- Experience with workflow automation tools (e.g. Power Automate, Zapier).
- Familiarity with reporting/dashboarding tools such as Power BI.
- Interest in continuous improvement, operational efficiency, and business transformation.
This advertiser has chosen not to accept applicants from your region.
9