429 Operations Management jobs in London

We are seeking a strategic and visionary Head of Operations Management to lead and optimise operational functions across our diverse business units. This senior leadership role offers a hybrid working model, enabling collaboration with teams in our London office while also providing flexibility for remote work. You will be responsible for developing and implementing robust operational strategies, driving efficiency, and ensuring the seamless execution of business processes. Key duties include overseeing resource allocation, managing cross-functional teams, and implementing best practices in operational management, performance improvement, and change management. You will play a crucial role in fostering a culture of continuous improvement, innovation, and excellence throughout the organisation. The ideal candidate will possess extensive experience in senior operational leadership roles, a deep understanding of business processes, and a proven ability to drive significant improvements in productivity, quality, and cost-effectiveness. Strong financial acumen, exceptional leadership and communication skills, and the ability to influence stakeholders at all levels are essential. You will be instrumental in shaping the operational landscape of the company, ensuring alignment with strategic goals and delivering measurable business outcomes. Experience in scaling operations, managing complex projects, and implementing new technologies is highly desirable.

Responsibilities:

• Develop and execute comprehensive operational strategies aligned with business objectives.
• Lead and mentor cross-functional operations teams, fostering a high-performance culture.
• Oversee daily operations, ensuring efficiency, quality, and compliance.
• Identify and implement process improvements, automation, and best practices.
• Manage operational budgets, resource allocation, and financial performance.
• Drive key performance indicators (KPIs) and monitor operational effectiveness.
• Oversee change management initiatives and ensure successful implementation.
• Collaborate with senior leadership to align operational plans with strategic goals.
• Manage relationships with key internal and external stakeholders.
• Mitigate operational risks and develop contingency plans.
• Champion innovation and technology adoption within operations.

Qualifications:

• MBA or Master's degree in Business Administration, Operations Management, or a related field.
• Minimum of 10-15 years of progressive experience in operations management, with significant leadership roles.
• Proven track record of driving operational efficiency and business transformation.
• Strong financial acumen and experience managing large budgets.
• Exceptional leadership, communication, and influencing skills.
• Expertise in process improvement methodologies (e.g., Lean, Six Sigma).
• Experience with project management and change management.
• Ability to develop and implement strategic plans.
• Strong analytical and problem-solving skills.
• Experience working in a hybrid or remote team environment.

This hybrid role is based out of our London, England, UK headquarters, with expectations for regular engagement with teams both on-site and remotely.

Our client is searching for a highly experienced and visionary Head of Operations Management to lead and transform their operational functions. This senior leadership role, based in the heart of London, England, UK , requires a strategic thinker with a proven ability to optimise processes, drive efficiency, and foster a culture of continuous improvement. You will be responsible for overseeing all aspects of operational delivery, ensuring seamless execution of business strategies and maintaining the highest standards of quality and service. The ideal candidate will possess extensive experience in managing complex operational environments, including supply chain, logistics, procurement, and service delivery.
Key Responsibilities:

• Develop and implement robust operational strategies aligned with the company's long-term goals.
• Lead, mentor, and develop a high-performing operations team across various departments.
• Drive process improvement initiatives using methodologies like Lean and Six Sigma to enhance efficiency and reduce costs.
• Oversee the entire supply chain and logistics network, ensuring timely and cost-effective delivery of goods and services.
• Establish and monitor key performance indicators (KPIs) to track operational performance and identify areas for enhancement.
• Manage operational budgets, ensuring financial targets are met and resources are allocated effectively.
• Implement and maintain rigorous quality control standards across all operational activities.
• Collaborate with other senior leaders to ensure operational alignment with sales, marketing, and product development.
• Manage risk and develop contingency plans to mitigate operational disruptions.
• Foster strong relationships with external vendors and partners to optimise procurement and service delivery.
• Champion a culture of innovation, safety, and operational excellence within the team.

This hybrid role offers a unique opportunity to shape the future of a forward-thinking organisation. You will work closely with executive leadership and have significant influence on the company's strategic direction. A strong understanding of financial management, project management, and change management is essential. We are looking for a decisive leader with exceptional problem-solving skills and a commitment to achieving outstanding results. Join us in London, England, UK and lead our operational success.

Our client is seeking a strategic and results-driven Head of Operations Management to lead and optimise operational functions within their fast-paced organisation based in London, England, UK . This senior leadership role requires a visionary leader capable of driving efficiency, implementing best practices, and fostering a culture of continuous improvement across all operational departments. The successful candidate will be responsible for the overall planning, execution, and oversight of daily operations, ensuring alignment with business objectives and strategic goals.

You will manage a diverse team of operational professionals, providing guidance, support, and development opportunities to ensure high performance. Key responsibilities include developing and implementing operational strategies, setting performance metrics, and monitoring key performance indicators (KPIs) to drive accountability. This role demands exceptional leadership, strong analytical skills, and a comprehensive understanding of operational management principles. The position offers a hybrid work model, combining the benefits of in-office collaboration with the flexibility of remote work.

Key Responsibilities:

• Develop and execute comprehensive operational strategies and plans.
• Oversee and manage day-to-day operational activities across multiple departments.
• Lead, mentor, and develop a high-performing operations team.
• Establish and monitor key performance indicators (KPIs) to track operational efficiency and effectiveness.
• Implement process improvements and best practices to enhance productivity and reduce costs.
• Ensure compliance with all relevant regulations and industry standards.
• Manage operational budgets and resources effectively.
• Collaborate with other department heads to align operational goals with overall business strategy.
• Identify and mitigate operational risks.
• Drive innovation and continuous improvement initiatives within the operations function.

Qualifications:

• Extensive experience in operations management, with a proven track record in a leadership role.
• Demonstrated ability to develop and implement successful operational strategies.
• Strong understanding of process optimisation, project management, and change management.
• Exceptional leadership, communication, and interpersonal skills.
• Proven ability to manage budgets and financial performance.
• Analytical and problem-solving expertise with a data-driven approach.
• Experience in managing diverse teams and fostering a positive work environment.
• Relevant degree in Business Administration, Operations Management, or a related field.
• Familiarity with Lean, Six Sigma, or other continuous improvement methodologies is advantageous.

This is a challenging and rewarding opportunity for a seasoned professional looking to make a significant impact on a growing business. If you are passionate about operational excellence and possess the leadership qualities to drive success, we encourage you to apply.

Our client is seeking a visionary and experienced Head Chef to lead the remote operational management of our culinary offerings. This is a unique, fully remote position that allows you to leverage your extensive culinary expertise from anywhere in the UK. You will be responsible for developing innovative menus, establishing stringent quality control standards, and overseeing the execution of culinary projects that will be implemented across various partner locations. This role demands a creative flair combined with exceptional organisational and communication skills to effectively guide and inspire remote teams. You will work closely with product development, marketing, and operational teams to ensure that our culinary vision is translated into delicious and appealing dishes that meet customer expectations and adhere to budget constraints. Your responsibilities will include menu engineering, recipe standardisation, food cost management, and ensuring adherence to all health and safety regulations in a remote advisory capacity. You will also be involved in the training and development of culinary staff, providing virtual guidance and support. This position requires a deep understanding of global cuisine trends, dietary requirements, and sustainable sourcing practices. The ability to translate complex culinary concepts into clear, actionable instructions for remote teams is paramount. You will be a key player in shaping the future of our food service offerings, driving innovation and excellence from a distance.

Responsibilities:

• Develop and refine innovative menus for diverse culinary concepts.
• Establish and maintain high standards for food quality, presentation, and taste.
• Oversee recipe development, standardisation, and costing.
• Provide remote culinary guidance and training to operational teams.
• Collaborate with cross-functional teams on new product development and menu launches.
• Manage food costs and implement strategies for profitability.
• Ensure compliance with all food safety and hygiene regulations remotely.
• Stay abreast of current food trends, techniques, and dietary needs.
• Conduct virtual kitchen audits and provide feedback for improvement.
• Contribute to the overall culinary strategy and brand positioning.

Qualifications:

• Extensive experience as a Head Chef or Senior Sous Chef in a high-volume, quality-focused establishment.
• Proven ability to develop creative and commercially viable menus.
• Strong knowledge of food science, culinary techniques, and flavour profiles.
• Excellent communication, leadership, and remote team management skills.
• Experience with menu costing and financial management.
• Familiarity with HACCP and food safety standards.
• Passion for innovation and culinary excellence.
• Ability to work independently and manage multiple projects in a remote setting.
• Formal culinary training or equivalent professional experience.

This is an exciting opportunity to shape the culinary direction of our brand on a national scale, all while enjoying the benefits of a fully remote work environment, based near **London, England, UK**.

Our client is seeking a highly experienced and diligent Head of Facilities & Operations Management to oversee their extensive operational infrastructure. This is a fully remote role, offering the flexibility to manage operations across various sites from anywhere within the UK, while maintaining close ties to the company's core activities typically centered around the London, England, UK metropolitan area. You will be responsible for ensuring the efficient, safe, and cost-effective operation and maintenance of all company facilities and support services. The ideal candidate will possess a strong background in facilities management, health and safety compliance, strategic resource allocation, and vendor management. Your leadership will be crucial in developing and implementing policies and procedures that optimize operational performance, enhance employee well-being, and support the company's strategic objectives. This role requires exceptional organizational skills and a proactive approach to managing complex operational challenges.

Key Responsibilities:

• Develop and implement strategic plans for facilities management, encompassing maintenance, security, cleaning, space utilization, and vendor services.
• Oversee the operations and maintenance of all company buildings, grounds, and infrastructure to ensure a safe, clean, and functional working environment.
• Manage and negotiate contracts with external service providers, including cleaning, security, maintenance, and catering companies, ensuring service level agreements are met.
• Develop and manage the facilities and operations budget, controlling costs and identifying opportunities for efficiency.
• Ensure compliance with all health, safety, environmental, and regulatory standards (e.g., COSHH, Fire Safety, Building Regulations).
• Lead and manage a team of facilities and operations staff, providing direction, support, and professional development.
• Oversee major repair projects, renovations, and space planning initiatives.
• Implement and manage robust security protocols to protect company assets and personnel.
• Develop and execute emergency preparedness and business continuity plans.
• Conduct regular site inspections and audits to ensure standards are maintained and identify areas for improvement.
• Manage waste management and sustainability initiatives across all facilities.
• Serve as a key point of contact for all facilities-related issues, both internally and externally.

Qualifications and Experience:

• A Bachelor's degree in Facilities Management, Business Administration, Engineering, or a related field. Professional qualifications such as BIFM/CMI are highly desirable.
• Minimum of 7-10 years of progressive experience in facilities and operations management, with a strong track record in strategic leadership.
• Proven experience in managing large, complex facilities and multi-site operations.
• In-depth knowledge of health and safety legislation and best practices.
• Strong experience in contract negotiation, vendor management, and budget control.
• Excellent leadership, team management, and communication skills.
• Proficiency in facilities management software and standard office applications.
• Ability to work effectively in a fully remote capacity, demonstrating strong organizational and self-management skills.
• Experience with sustainability initiatives and green building practices is a plus.

This is a significant opportunity for a dedicated facilities and operations leader to manage and optimize essential services for our client remotely, ensuring operational excellence across their portfolio.

Description

Our Programme Managers are always thinking about the bigger picture. Every position at Amazon offers the opportunity for employees to influence business decisions and shape the future. But as a Senior Programme Manager, pioneering new ways of thinking, designing and delivering is your mission. Collaborating with a wide range of stakeholders across the business, youu2019ll continuously be scoping out new solutions. Youu2019ll conduct your own research and analysis, always with an eye on the long-term vision of the business. This is your opportunity to have a big impact on some of the most exciting new ideas that are shaping the future of Amazon.



Key job responsibilities

- Create innovative solutions using data and research to address wider challenges in your organisation

- Take a big-picture approach in your analysis of business operations, driving improvements across a range of teams and organisations

- Work alongside senior leadership to establish and prioritise improvement programmes, seeing them through from start to finish

- Enhance operational performance on every programme in partnership with your stakeholders

- Find practical and simple solutions to complex problems without sacrificing quality or core functionality.

- Responsible to set priorities, anticipate risks and resolve/escalate the issues that might impact the project timelines.



A day in the life

As Senior Programme Manager, youu2019ll drive and manage the implementation of creative, data-driven change in Amazon, leading improvement projects and programmes. Youu2019ll use strategic thinking to define and implement an efficient project plan. Some managers are based on-site while others work remotely, depending on the most suitable option for their team and tasks.



Senior Programme Managers have significant responsibilities, and youu2019ll deal with complex challenges with creativity, innovation, and leadership. With a responsibility extending beyond process improvements, you could also contribute to improving other areas of the business, like diversity, equity, and inclusion.



About the team

Amazon couldnu2019t deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, youu2019ll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, youu2019ll help Amazonu2019s transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient.

We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination.

Basic Qualifications

- A degree

- Experience owning programme strategy, end to end delivery, and communicating results to senior leadership

- Experience using data and metrics to determine and drive improvements

- Experience working cross functionally with tech and non-tech teams

- Relevant experience leading complex projects with a wide range of stakeholders, including your peers and leadership

- Experience working with the MS Office suite (Word, Excel, Outlook)

Preferred Qualifications

- Advanced or masteru2019s degree

- Project-management qualification such as PRINCE2, APM, PMI, or similar

- Understanding of continuous improvement methodologies such as Six Sigma or Lean

- Experience working in an operational environment or with technical teams



Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.



Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.



Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.

Description

Our Programme Managers are always thinking about the bigger picture. Every position at Amazon offers the opportunity for employees to influence business decisions and shape the future. But as a Senior Programme Manager, pioneering new ways of thinking, designing and delivering is your mission. Collaborating with a wide range of stakeholders across the business, youu2019ll continuously be scoping out new solutions. Youu2019ll conduct your own research and analysis, always with an eye on the long-term vision of the business. This is your opportunity to have a big impact on some of the most exciting new ideas that are shaping the future of Amazon.



Key job responsibilities

- Create innovative solutions using data and research to address wider challenges in your organisation

- Take a big-picture approach in your analysis of business operations, driving improvements across a range of teams and organisations

- Work alongside senior leadership to establish and prioritise improvement programmes, seeing them through from start to finish

- Enhance operational performance on every programme in partnership with your stakeholders

- Find practical and simple solutions to complex problems without sacrificing quality or core functionality.

- Responsible to set priorities, anticipate risks and resolve/escalate the issues that might impact the project timelines.



A day in the life

As Senior Programme Manager, youu2019ll drive and manage the implementation of creative, data-driven change in Amazon, leading improvement projects and programmes. Youu2019ll use strategic thinking to define and implement an efficient project plan. Some managers are based on-site while others work remotely, depending on the most suitable option for their team and tasks.



Senior Programme Managers have significant responsibilities, and youu2019ll deal with complex challenges with creativity, innovation, and leadership. With a responsibility extending beyond process improvements, you could also contribute to improving other areas of the business, like diversity, equity, and inclusion.



About the team

Amazon couldnu2019t deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, youu2019ll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, youu2019ll help Amazonu2019s transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient.

We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination.

Basic Qualifications

- A degree

- Experience owning programme strategy, end to end delivery, and communicating results to senior leadership

- Experience using data and metrics to determine and drive improvements

- Experience working cross functionally with tech and non-tech teams

- Relevant experience leading complex projects with a wide range of stakeholders, including your peers and leadership

- Experience working with the MS Office suite (Word, Excel, Outlook)

Preferred Qualifications

- Advanced or masteru2019s degree

- Project-management qualification such as PRINCE2, APM, PMI, or similar

- Understanding of continuous improvement methodologies such as Six Sigma or Lean

- Experience working in an operational environment or with technical teams



Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.



Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.



Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.

Description
Our Programme Managers are always thinking about the bigger picture. Every position at Amazon offers the opportunity for employees to influence business decisions and shape the future. But as a Senior Programme Manager, pioneering new ways of thinking, designing and delivering is your mission. Collaborating with a wide range of stakeholders across the business, you'll continuously be scoping out new solutions. You'll conduct your own research and analysis, always with an eye on the long-term vision of the business. This is your opportunity to have a big impact on some of the most exciting new ideas that are shaping the future of Amazon.
Key job responsibilities
- Create innovative solutions using data and research to address wider challenges in your organisation
- Take a big-picture approach in your analysis of business operations, driving improvements across a range of teams and organisations
- Work alongside senior leadership to establish and prioritise improvement programmes, seeing them through from start to finish
- Enhance operational performance on every programme in partnership with your stakeholders
- Find practical and simple solutions to complex problems without sacrificing quality or core functionality.
- Responsible to set priorities, anticipate risks and resolve/escalate the issues that might impact the project timelines.
A day in the life
As Senior Programme Manager, you'll drive and manage the implementation of creative, data-driven change in Amazon, leading improvement projects and programmes. You'll use strategic thinking to define and implement an efficient project plan. Some managers are based on-site while others work remotely, depending on the most suitable option for their team and tasks.
Senior Programme Managers have significant responsibilities, and you'll deal with complex challenges with creativity, innovation, and leadership. With a responsibility extending beyond process improvements, you could also contribute to improving other areas of the business, like diversity, equity, and inclusion.
About the team
Amazon couldn't deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you'll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you'll help Amazon's transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient.
We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination.
Basic Qualifications
- A degree
- Experience owning programme strategy, end to end delivery, and communicating results to senior leadership
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Relevant experience leading complex projects with a wide range of stakeholders, including your peers and leadership
- Experience working with the MS Office suite (Word, Excel, Outlook)
Preferred Qualifications
- Advanced or master's degree
- Project-management qualification such as PRINCE2, APM, PMI, or similar
- Understanding of continuous improvement methodologies such as Six Sigma or Lean
- Experience working in an operational environment or with technical teams
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Our client is currently looking to recruit a Process Improvement Lead on an initial 3 month contract.
  
Process Improvement Lead
South West London
£500 per day inside IR35
  
Do you have a passion for improving services, streamlining operations, and driving meaningful change? We’re looking for a proactive and experienced Process Improvement Lead to help transform how we deliver a vital public service to our community.
  
About the Role
This role focuses on reviewing and improving operational processes, procedures, and practices within our Green Spaces service, which covers:

• Public parks and green spaces, including sports pitches and playgrounds
• Countryside estates and open spaces
• Cemetery and burial services

You don’t need previous experience in green space management – we're looking for someone with a strong background in process improvement, change management, and stakeholder engagement, who can apply these skills to a varied, people-focused service area.

Key Responsibilities

• Review, map and analyse current processes across the Green Spaces service
• Identify opportunities for greater efficiency, safety, and consistency
• Design and implement improved ways of working in collaboration with operational teams
• Work with ICT and data teams to enhance use of digital tools and monitor progress
• Develop training and support to embed new practices across teams
• Report progress and recommendations to the Head of Culture, Leisure and Environment

What We’re Looking For
Essential:

• Degree or equivalent professional experience
• Background in process improvement, service transformation, or change management
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal abilities
• Confident with IT systems and data analysis tools
• Flexible, adaptable, and able to influence others positively
• Full UK driving licence and ability to travel within the borough

Desirable:

• Project management qualification (e.g. PRINCE2, Agile, or similar)
• Experience working in local government or public services
• Strategic and creative thinker with a people-centred approach

This is a fantastic opportunity to join an established organisation on an initial 3 month contract with potential for contract extension.