274 Operations Managers jobs in London

At Bionic, we're making life radically easier for small business owners. We’re building a one-stop shop for business essentials that’s powered by smart technology and world class human service giving them an experience so good that they trust Bionic to sort all their business needs for them. 

The role 

As the Senior Business Operations Manager within our Business Excellence team, you’ll be responsible for the oversight of the workforce planning, intelligent operations, and training and knowledge management functions within Bionic. You’ll also be responsible for key areas within Bionics transformation, across the adoption of technology in workforce and digital management and ensuring our people continue to have industry leading training & knowledge content.  

What you’ll be doing 

Reporting to the Head of Business Excellence, you’ll be: 

• Accountable for the workforce planning strategy via the Workforce Management Lead inclusive but not limited to forecast development, budget, demand management, intraday and resourcing  

• The business owner of Bionics' Contact Centre vision enabling Bionic to maximise benefit realisation from our current and future tech/digital investments 

• Managing and creating benefit cases across the functions  

• Leading the implementation of the Bionic Knowledge Management System, including configuration, content deployment, user administration and roadmap via the Knowledge Management Lead 

• Accountable for the delivery of high-quality knowledge articles (agent & customer facing) that prioritise accuracy, clarity and accessibility as well as alignment with brand standards 

• Responsible for the Bionic Sales/Service training team, to ensure onboarding and continuous training and development of our agent teams, along with supporting the developing and adoption of our Learning Management System. 

Essential skills & experience required

• Good level of experience in a knowledge management/content and training role within a contact centre/sales environment  

• Good understanding of workforce planning  

• Good understanding of contact centre technologies including AI 

• Proven management experience leading a multi-functional support team 

• Proven stakeholder management 

• Proven project management skills 

• Familiarity with learning management tools 

• Expert skills in power point and course creation  

• Analytical skills 

Desirable skills & experience 

• Salesforce/AWS Connect  

• Product Management knowledge 

• Digital Channel shift – moving customers from voice to digital sales/service channels 

The interview process 

• Initial conversation with the Talent Acquisition Lead 

• First stage, Teams interview with the Hiring Manager 

• Second stage, in-person task based interview with the Hiring Manager and a wider team member 

• Final stage interview with Exec member 

About Bionic Group 

Bionic has over 630 people working across three office locations and four businesses; Bionic - London, Bionic Outbound – Luton, Think Business Loans – Chelmsford, and Smart – Field based agents. 

We have a high energy work environment wherever the location; you can feel the passion the moment you walk through our door! Our work environments are packed with amazing people and energy, hubs of collaboration, creativity and fun! We’re one team, we get stuck in, we roll our sleeves up and we care about helping each other out wherever we can. We set the highest standards and show up every day to be the best version of ourselves. 

Working at Bionic means provides you many opportunities to advance your career, with incredible progression, recognition, and reward. 

Benefits 

We know that our employees are what sets us aside from our competitors, our benefits are just part of the way we say thanks. 

Enhance your health & wellbeing

Who we are:

ALTEN, an engineering and technology consultancy, We are a leading Engineering and IT consultancy operating across 30 countries, making waves in all sectors: Aeronautics, Space, Defence, Security and naval, Automotive, Rail and mobility, Energy and environment, Life Sciences and health, Industrial Equipment and electronics, Telecoms, Banking, Finance & Insurance, Retail, Services & Medias, Public Services & Government. With a team of passionate, diligent, and agile engineers, we are united by a common purpose: building tomorrow’s world today. Day by day, we support our customers' development strategies as well as their technological and sustainability transformation.

Due to ongoing expansion, Alten Ltd is looking for an Business Operations Specialist to join our growing team here in London. This is a fantastic chance to join a fast-growing company with strong core values of; Excellence, Accountability, Integrity, and Service and well a clear developmental path for the successful candidate.

What will you do?

• Conduct weekly monitoring of operational activities for UK Business Managers and Division Directors, aligning with established objectives, including project launches, engineer hiring, inter-contract management, commercial growth, and customer insights.
• Perform operational analyses and create presentations, with active participation in commercial meetings.
• Oversee performance indicators by tracking business efficiency through various KPIs / Acting as a business partner.
• Collaborate in the design, implementation, and enhancement of decision-support tools for top management, as well as improve existing processes and tools.
• Prepare for career committee reviews each semester, analysing Business Manager performance history and supporting optimizations within the commercial organization.
• Calculate manager objectives to generate accurate bonus letters.
• Assess and calculate semester results, followed by review sessions with directors.

What we are looking for?

• Bachelor’s & or Masters Degree in Controlling, Finance, data Analysis or similar field.
• 1-2 years of relevance experience (Internship experience included).
• High degree of competency within MS Office, especially within Excel (Data Visualisation).
• Dynamic, rigorous, and proactive with good interpersonal and communication skills.
• Excellent analytical and synthesis skills.

What we offer:

• Competitive basic salary accompanied by an attractive bonus based on your performance.
• Company benefits including Private Medical Healthcare, Life Insurance and Travel Insurance.
• Pension scheme with company contributions up to 6%.
• A challenging position in a fast-growing company with a quick career development for its best talents.

Any doubts?

Studies have shown that some groups of people are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we are looking for. As an equal-opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

Healthera | Series A Health-Tech | UK

At Healthera, we’re transforming how healthcare is delivered across the UK. Our digital platform connects patients, pharmacies, and healthcare providers to make access to care faster, easier, and more effective. We’re now looking for a Business Operations Lead to help us scale our operations as we expand nationwide.

This is a high-impact role at the heart of our growth: you’ll build scalable systems, streamline processes, and unlock insights that directly improve patient outcomes.

What you'll do

• Scale operational infrastructure – optimise HubSpot, design cross-system integrations, and replace manual workflows with automation.

• Transform our data capabilities – migrate from spreadsheets to modern reporting systems, establish reliable pipelines, and surface actionable insights for marketing, product, and finance teams.

• Lead cross-functional initiatives – manage projects that enhance both patient experiences and business performance.

• Own and improve core business processes – drive operational excellence while mentoring colleagues across departments.

What we're looking for

• Proven track record of solving operational challenges in fast-scaling businesses .

• Strong technical skills – confident with raw datasets (Excel / Google Sheets / Python), CRM administration (HubSpot preferred), and system integrations (Zapier, APIs).

• Data-driven mindset – experienced in building reporting systems, maintaining data hygiene, and enabling decision-making with robust analytics.

• Experience in early-stage startups (especially health-tech or SaaS).

• Technical skills in SQL, Python, or BI tools (Looker, Metabase, Tableau).

• Knowledge of data governance across interconnected systems.

• Bachelors Degree in a quantitative field (or equivalent).

Why Join Healthera?

• Be part of a mission-driven team making healthcare more accessible for millions of patients.

• Play a pivotal role in shaping the future of a Series A company on a strong growth trajectory.

• Work closely with founders and senior leadership, with clear opportunities to grow into an executive-level role.

• Competitive salary, meaningful equity, and the chance to directly influence both business growth and health outcomes .

If you’re excited about using your operational expertise to make a real difference in healthcare, we’d love to hear from you.

Summer-Browning Associates are currently supporting our Central Government client who are seeking a Business Operations Support Officer on an initial 9 month contract.

Service Location: London (2 days p/w)

You'll be a key part of the Executive Office and play a critical part in ensuring that all of the underpinning business functions are managed effectively. You'll be acting as deputy for the Business Management lead, supporting the management of finances, including monitoring and reporting and ensuring join up with the corporate centre. In addition, you'll be working closely with Service Owners on both spending review, and delivery monitoring and tracking. You'll work with central corporate teams to follow best practice and iterate processes through a continuous improvement model.

You'll have experience of financial, procurement and resourcing practices, as well as an excellent understanding of operational delivery, organisational governance and management information reporting.

As a Business Operations Support Officer, you'll be involved with:

• Business planning: supporting the annual and quarterly business planning process, ensuring budget actuals and forecasts are correct, and dependencies across the multiple directorates are captured
• Work with Service Owners to undertake forward planning of resource needs and ensure resourcing requirements are met by managing the recruitment process for civil servants and contractors, where appropriate
• Performance reporting: ensuring the production and delivery of high-quality performance reports on a regularly basis, using agreed methodologies, ensuring that the evidence is accurate and reliable
• Portfolio management: develop and maintain a comprehensive view of all ongoing projects and programmes within the directorate
• Managing the Reward and Recognition and Learning and Development process, ensuring we remain within budget and carry out analysis to ensure even distribution across the community and grade.

We're interested in people who:

• Have a track record of delivery through collaboration and partnering in complex environments, including evidence of organisational skills, high personal impact and judgement working with stakeholders
• Demonstrate experience in KPI management including monitoring and reporting
• Demonstrate experience in analysing management information; identifying patterns or themes and extracting the key data to provide valuable intelligence.
• Have experience in change and project management, and are experienced in working in an agile and/or digital environment
• Are competent in budget management, planning, forecasting and risk identification combined with excellent problem-solving skills.
• Strong Excel and data analysis skills combined with a clear understanding of how to present complex information in a clear and understandable way to gain decisions.

NB: The successful applicant should be eligible for SC level vetting.

To apply, please submit latest CV for consideration

Summer-Browning Associates are currently supporting our Central Government client who are seeking a Business Operations Support Officer on an initial 9 month contract.

Service Location: London (2 days p/w)

You'll be a key part of the Executive Office and play a critical part in ensuring that all of the underpinning business functions are managed effectively. You'll be acting as deputy for the Business Management lead, supporting the management of finances, including monitoring and reporting and ensuring join up with the corporate centre. In addition, you'll be working closely with Service Owners on both spending review, and delivery monitoring and tracking. You'll work with central corporate teams to follow best practice and iterate processes through a continuous improvement model.

You'll have experience of financial, procurement and resourcing practices, as well as an excellent understanding of operational delivery, organisational governance and management information reporting.

As a Business Operations Support Officer, you'll be involved with:

• Business planning: supporting the annual and quarterly business planning process, ensuring budget actuals and forecasts are correct, and dependencies across the multiple directorates are captured
• Work with Service Owners to undertake forward planning of resource needs and ensure resourcing requirements are met by managing the recruitment process for civil servants and contractors, where appropriate
• Performance reporting: ensuring the production and delivery of high-quality performance reports on a regularly basis, using agreed methodologies, ensuring that the evidence is accurate and reliable
• Portfolio management: develop and maintain a comprehensive view of all ongoing projects and programmes within the directorate
• Managing the Reward and Recognition and Learning and Development process, ensuring we remain within budget and carry out analysis to ensure even distribution across the community and grade.

We're interested in people who:

• Have a track record of delivery through collaboration and partnering in complex environments, including evidence of organisational skills, high personal impact and judgement working with stakeholders
• Demonstrate experience in KPI management including monitoring and reporting
• Demonstrate experience in analysing management information; identifying patterns or themes and extracting the key data to provide valuable intelligence.
• Have experience in change and project management, and are experienced in working in an agile and/or digital environment
• Are competent in budget management, planning, forecasting and risk identification combined with excellent problem-solving skills.
• Strong Excel and data analysis skills combined with a clear understanding of how to present complex information in a clear and understandable way to gain decisions.

NB: The successful applicant should be eligible for SC level vetting.

To apply, please submit latest CV for consideration

Job Title: Head of Business Operations & Engineering

Location: London, UK (Hybrid)

Industry: B2B SaaS / Technology

Employment Type: Full-Time

About the Company

We are a high-growth B2B SaaS company headquartered in London, delivering enterprise-grade solutions that help businesses streamline operations, improve customer engagement, and scale efficiently. Our platform is trusted by global clients across industries, and we’re backed by leading investors who believe in our mission to transform how businesses operate through intelligent software.

Role Overview

We are seeking a strategic and execution-focused Head of Business Operations & Engineering to lead cross-functional initiatives that drive operational excellence and technical innovation. This role sits at the intersection of product, engineering, and business strategy, and is ideal for a leader who thrives in a fast-paced, data-driven environment. You will be responsible for aligning engineering capabilities with business goals, optimizing internal processes, and scaling our operational infrastructure to support rapid growth.

Key Responsibilities

Business Operations

• Design and implement scalable operational frameworks across departments
• Lead strategic planning, OKR development, and performance tracking
• Partner with Finance, Sales, and Customer Success to improve cross-functional workflows
• Drive process automation and systems integration to enhance efficiency
• Oversee vendor management, procurement, and compliance initiatives

Engineering Leadership

• Collaborate with the CTO and product teams to align engineering priorities with business objectives
• Manage engineering operations including resource planning, delivery timelines, and quality assurance
• Implement best practices in agile development, DevOps, and technical documentation
• Monitor key engineering metrics and drive continuous improvement
• Support hiring, onboarding, and professional development of engineering talent

Requirements

• Proven experience in a senior operations or engineering leadership role within a B2B SaaS environment
• Strong understanding of SaaS business models, metrics, and enterprise customer needs
• Demonstrated ability to lead cross-functional teams and drive strategic initiatives
• Technical background with experience managing software development teams
• Excellent analytical, organizational, and communication skills
• Experience with business intelligence tools, CRM systems, and agile methodologies
• Bachelor's degree in Engineering, Business, or a related field; MBA or advanced technical degree preferred

What We Offer

• Flexible working arrangements and generous holiday allowance
• Private healthcare and wellness benefits
• A collaborative, mission-driven culture with room to innovate
• Opportunity to shape the future of a scaling SaaS company