452 Operations Managers jobs in London

Job Description

About us

If you are looking to join an independent and impartial treasury and risk management consultancy, PMC is your solution.

Established for over 34 years, we offer expert advice and practical solutions to financial sponsors and their portfolio companies globally – with offices in New York, London, Madrid and Singapore.

Our specialist skills and experience have helped our clients’ complete deals worth in excess of $185 billion.

Position Summary

The Business Operations Coordinator plays a key role in PMC Treasury’s global operations team. This hands-on role ensures the smooth running of business operations, compliance with business processes and delivering operational projects.

The role takes full ownership of assigned tasks and initiatives, driving them through to completion with accuracy, consistency and at pace.

Success in this role requires a proactive problem-solver who thrives on getting things done, builds strong relationships both locally and internationally, and ensures agreed processes are delivered to the highest standard.

The Role:

• Ensure strict adherence to operational policies, processes, and compliance requirements.
• Oversee the smooth running of office premises (London, New York, Singapore, Iberia).
• Plan and deliver operational projects end-to-end from scoping, recommendation through to successful execution.
• Oversee and run PMC’s client review call process
• Oversee the global company file server, ensuring it is well-maintained, up to date, and used consistently across the business
• Act as the primary internal point of contact for IT and telecommunications, coordinating with external providers and ensuring issues are resolved promptly.
• Provide operational support to consultants and analysts, ensuring systems and processes enable seamless client delivery.
• Collaborate with HR to support onboarding and offboarding of employees and independent contractors.
• Support the design and implementation of automation and process improvements to increase efficiency and scale.

What you’ll bring:

• Demonstrated success in delivering projects & day2day operational tasks on time and to a high standard
• Experience working in fast paced environment where no task is too small or big
• A “doer” who takes ownership and consistently delivers, nothing slips through the cracks

It would be nice for you to have:

• Highly organised, detail-oriented, dependable and resilient.
• Strong relationship builder with excellent interpersonal skills across diverse teams and cultures.
• Confident in managing competing priorities and deadlines.
• Proactive, resourceful, and solution-focused with a can-do attitude.
• Clear communicator (written and verbal) with excellent documentation skills.
• Strong IT literacy (Microsoft Office, project management and collaboration tools).

What else you need to know:

This role is based at our offices in London

We want our people to thrive at work, deliver the best solutions for our clients and support each other's development. To support this, we provide exceptional exposure to real client work, enabling employees to broaden their skillsets, develop strong commercial acumen, and build confidence in stakeholder management. Our office-based approach fosters a highly collaborative and high-performing environment where learning and growth are accelerated.

What to do next:

If this sounds like a role you’re interested in, then please apply.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through email. You can contact us at

Our client is seeking a strategic and experienced Head of Business Operations to lead and optimize their operational functions. This is a key leadership position based at their prestigious central London, England, UK office, offering a hybrid working model that combines in-office collaboration with remote flexibility. You will be instrumental in driving efficiency, managing resources, and ensuring the seamless execution of business strategies.

As the Head of Business Operations, you will oversee a wide range of operational activities, including process improvement, project management, resource allocation, and compliance. You will develop and implement operational policies and procedures that enhance productivity and profitability. This role requires strong leadership skills to manage and motivate operational teams, fostering a culture of continuous improvement and accountability. You will work closely with senior management to align operational strategies with overall business goals, identify areas for growth, and mitigate risks. The ideal candidate will possess a strong analytical mindset, exceptional problem-solving abilities, and a proven track record in managing complex operational environments. Excellent communication and interpersonal skills are essential for collaborating effectively with internal departments and external stakeholders. This position demands a proactive approach to operational challenges and a commitment to delivering excellence.

Key Responsibilities:

• Develop and implement comprehensive business operations strategies.
• Oversee daily operational activities and ensure efficient workflow.
• Manage departmental budgets and optimize resource allocation.
• Identify and implement process improvements to enhance productivity and reduce costs.
• Ensure compliance with all relevant regulations and company policies.
• Lead, mentor, and develop the operational teams.
• Collaborate with cross-functional leaders to achieve strategic objectives.
• Manage vendor relationships and contract negotiations.
• Develop and present operational performance reports to senior management.
• Drive a culture of excellence, innovation, and continuous improvement.

Qualifications:

• Master's degree in Business Administration, Operations Management, or a related field.
• 10+ years of experience in operations management, with a significant portion in a leadership role.
• Proven experience in strategic planning and execution of operational initiatives.
• Strong financial acumen and experience in budget management.
• Demonstrated leadership and team management skills.
• Excellent analytical, problem-solving, and decision-making abilities.
• Exceptional communication, presentation, and interpersonal skills.
• Experience with process improvement methodologies (e.g., Lean, Six Sigma) is highly desirable.
• Ability to manage multiple priorities in a dynamic environment.

This is a significant opportunity to influence the operational success of our client at their London, England, UK headquarters, working a flexible hybrid schedule.

Our client, a highly successful and innovative financial technology firm, is seeking a seasoned and strategic Head of Business Operations to lead their critical operational functions. This senior leadership role, based in the heart of London, England, UK , is responsible for driving operational excellence, optimizing processes, and ensuring the seamless execution of business strategies. The ideal candidate will possess a strong background in operations management, a deep understanding of financial services, and a proven ability to lead large, high-performing teams. You will oversee areas such as client services, regulatory compliance, IT operations, and risk management, ensuring alignment with the company's growth objectives and commitment to exceptional client experience.

Key Responsibilities:

• Develop and implement robust operational strategies that support the company's overall business objectives.
• Oversee the day-to-day operations of key business functions, including client onboarding, support, risk, and compliance.
• Drive continuous improvement initiatives to enhance efficiency, productivity, and service quality.
• Manage and develop a diverse team of operational professionals, fostering a culture of accountability and high performance.
• Ensure adherence to all regulatory requirements and industry best practices.
• Develop and manage operational budgets, identifying cost-saving opportunities.
• Oversee the implementation and management of technology solutions to support operational needs.
• Monitor key operational performance indicators (KPIs) and report on progress to senior management.
• Manage relationships with key external vendors and partners.
• Contribute to strategic planning and decision-making at the executive level.

Qualifications:

• Extensive experience in a senior operations management role, preferably within the financial services or FinTech industry.
• Proven track record of successfully managing complex operational functions and driving significant improvements.
• Deep understanding of regulatory frameworks relevant to financial services (e.g., FCA, PRA).
• Exceptional leadership, team management, and mentoring skills.
• Strong strategic thinking, problem-solving, and decision-making abilities.
• Excellent communication, negotiation, and stakeholder management skills.
• Demonstrated experience in budget management and financial oversight.
• Proficiency in operational software and CRM systems.
• Master's degree in Business Administration, Finance, or a related field.
• Ability to operate effectively in a fast-paced, high-growth environment.

This is a critical on-site role requiring full-time presence in our prestigious London, England, UK office.

Overview:

A leading global consulting firm is seeking an experienced Senior Manager – Business Operations (Global Advisory) to join its Middle East headquarters in Dubai, supporting both the regional and global advisory leadership teams.

This pivotal role serves as a key coordination and operational partner to senior leadership, driving excellence across business operations, financial governance, communications, training, and global alignment.

The ideal candidate will be a strategic, organized, and influential professional with experience managing complex, cross-functional initiatives in a fast-paced consulting or Big 4 advisory environment.

Key Responsibilities

Business Operations & Coordination

• Support the Global Advisory leadership team in day-to-day operations, ensuring seamless coordination between regional and global functions.
• Manage operational governance, business planning, KPI tracking, and performance reporting.
• Act as the liaison between Advisory, Finance, HR, and Communications teams to ensure alignment on priorities and deliverables.

Financial & Budget Oversight

• Coordinate annual budgeting, headcount planning, and monitoring of operational expenditure.
• Support variance analysis, forecasting, and cost management reporting.
• Partner with finance teams to ensure transparency and accuracy in submissions.

Communications & Engagement

• Plan and manage Global Advisory town halls, leadership updates, and internal communications.
• Prepare executive presentations, talking points, and briefing materials.
• Maintain a consistent and professional tone across all communication channels.

Training & Development Coordination

• Collaborate with HR and Learning teams to deliver leadership and capability development programs.
• Track participation metrics and drive continuous improvement initiatives.
• Oversee onboarding and knowledge-sharing activities for new Advisory hires.

Governance & Knowledge Management

• Maintain and manage the Global Advisory SharePoint as the central repository for reports, dashboards, and best practices.
• Establish governance standards for document control, approvals, and content management.

Global Collaboration & Reporting

• Support alignment across geographies and business units through structured coordination and reporting.
• Prepare dashboards, executive summaries, and performance updates for leadership and steering committees.
• Facilitate knowledge exchange and engagement across global teams and time zones.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Finance, or Management; MBA preferred.
• 10+ years of experience, including 5+ years in a Big 4 or global consulting/advisory firm
• Proven background in business operations, project management, or PMO functions.
• Strong financial acumen and understanding of governance and cross-functional coordination.
• Excellent communication and stakeholder management skills at executive level.
• Proficient in MS Office (Excel, PowerPoint, Teams) and SharePoint / Power BI.

Key Skills & Competencies

• Strategic thinker with strong business and commercial acumen.
• Exceptional organizational and multitasking capabilities.
• Strong written, verbal, and presentation skills.
• Collaborative, proactive, and adaptable in a global matrix environment .
• Comfortable working with ambiguity and managing multiple priorities.

Preferred Background

• Experience supporting regional or global advisory leadership functions.
• Familiarity with enterprise systems such as Oracle, Workday, or SAP.
• Proven ability to develop high-impact presentations and briefing materials for senior executives and global meetings.

Job Description

Overview:

A leading global consulting firm is seeking an experienced Senior Manager – Business Operations (Global Advisory) to join its Middle East headquarters in Dubai, supporting both the regional and global advisory leadership teams.

This pivotal role serves as a key coordination and operational partner to senior leadership, driving excellence across business operations, financial governance, communications, training, and global alignment.

The ideal candidate will be a strategic, organized, and influential professional with experience managing complex, cross-functional initiatives in a fast-paced consulting or Big 4 advisory environment.

Key Responsibilities

Business Operations & Coordination

• Support the Global Advisory leadership team in day-to-day operations, ensuring seamless coordination between regional and global functions.
• Manage operational governance, business planning, KPI tracking, and performance reporting.
• Act as the liaison between Advisory, Finance, HR, and Communications teams to ensure alignment on priorities and deliverables.

Financial & Budget Oversight

• Coordinate annual budgeting, headcount planning, and monitoring of operational expenditure.
• Support variance analysis, forecasting, and cost management reporting.
• Partner with finance teams to ensure transparency and accuracy in submissions.

Communications & Engagement

• Plan and manage Global Advisory town halls, leadership updates, and internal communications.
• Prepare executive presentations, talking points, and briefing materials.
• Maintain a consistent and professional tone across all communication channels.

Training & Development Coordination

• Collaborate with HR and Learning teams to deliver leadership and capability development programs.
• Track participation metrics and drive continuous improvement initiatives.
• Oversee onboarding and knowledge-sharing activities for new Advisory hires.

Governance & Knowledge Management

• Maintain and manage the Global Advisory SharePoint as the central repository for reports, dashboards, and best practices.
• Establish governance standards for document control, approvals, and content management.

Global Collaboration & Reporting

• Support alignment across geographies and business units through structured coordination and reporting.
• Prepare dashboards, executive summaries, and performance updates for leadership and steering committees.
• Facilitate knowledge exchange and engagement across global teams and time zones.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Finance, or Management; MBA preferred.
• 10+ years of experience, including 5+ years in a Big 4 or global consulting/advisory firm
• Proven background in business operations, project management, or PMO functions.
• Strong financial acumen and understanding of governance and cross-functional coordination.
• Excellent communication and stakeholder management skills at executive level.
• Proficient in MS Office (Excel, PowerPoint, Teams) and SharePoint / Power BI.

Key Skills & Competencies

• Strategic thinker with strong business and commercial acumen.
• Exceptional organizational and multitasking capabilities.
• Strong written, verbal, and presentation skills.
• Collaborative, proactive, and adaptable in a global matrix environment .
• Comfortable working with ambiguity and managing multiple priorities.

Preferred Background

• Experience supporting regional or global advisory leadership functions.
• Familiarity with enterprise systems such as Oracle, Workday, or SAP.
• Proven ability to develop high-impact presentations and briefing materials for senior executives and global meetings.

As the Business Operations and Procurement Coordinator, you will play a crucial role in ensuring the seamless operations of company-wide procurement by managing and overseeing the procurement document repository and contract management system, whilst acting as a central pillar for coordinating Business Operations projects.

The role will involve cross departmental collaboration and supporting the business, to coordinate, organise and maintain administration across company systems, overseeing contract lifecycles, working with legal, insurance and assisting with migrations to new company systems to create new efficiencies through operational processes. You will play a crucial role in maintaining the administration of key business systems whilst providing end to end support for company procurement, working closely with the team and other procurement leads to ensure consistency and compliance across the business.

This position offers a unique opportunity to contribute to multiple facets of a dynamic and collaborative work environment and to champion operational excellence. You will be involved in developing and integrating systems and processes to support the company and implementing business best practices. This role is ideal for someone eager to enhance their existing skills by building on knowledge of vendor and procurement management, and experience in delivering central business operations projects to increase efficiencies.

Role Responsibilities:

• Support with the end-to-end procurement process, working closely with other Procurement leads to:
• Support departments with RFP and tender processes.
• Raise and track purchase orders alignment with SOWs.
• Work with key stakeholders to undertake due diligence including insurance and legal.
• Ensure compliance to company policy and procedures.
• Onboard new suppliers, issuing, processing, tracking and revising documentation to ensure business continuity.
• Maintain, manage and audit the contract repository.
• Manage supplier relationships and lead the procurement process end to end to ensure service quality, cost effectiveness and continuous improvement.
• Leading on the set up, migration and integration of software, systems and processes to the business.
• Monitoring third party performance and SLAs to ensure compliance, cost efficiency and alignment business objectives.
• Support the various business operations processes and further develop them as we grow.

Please note that these points are only an outline of your main role and responsibilities, and that there will be additional day to day duties expected of you to ensure the smooth and effective running of your department and the show. As this is a newly created role your duties and responsibilities will evolve over time.

About you:

• A minimum of 5 years experience in company operations, procurement or vendor management.
• Experience in managing contract life-cycles.
• Contract related certification such as CIPS.
• Experience in managing company systems, ideally prior experience with migrations.
• Experience working across multiple software or operational systems.
• Has excellent stakeholder and relationship management skills.
• Have great problem-solving skills with a solution-driven approach.
• A positive mindset with a can-do attitude.
• Have strong organisational skills.
• Experience in handling competing demands and deadlines.
• High attention to detail and an analytical mindset.

Description
AWS is seeking a talented Business Operations Lead to support the UK Public Sector secure business. This is a unique opportunity to play a key role in the exciting space of Amazon Web Services.
We're looking for a detailed, motivated, and structured candidate to partner with sales leadership teams to define, land and execute against our strategic priorities for the business.
The successful candidate has a proven work ethic to deliver desired results, outstanding communication skills, and drives towards simple, scalable solutions to solve challenging and complex problems. You should be passionate about developing insights, setting high standards, providing information that enables dynamic decision-making using cutting edge technology. Your deep analytic skills, strong business judgement, and focus on our core operational inputs will make you a critical partner to sales, as you help them prioritize initiatives, identify gaps in process and performance, and remove barriers to execution.
You should be excited about working with data, be driven to dive deep, and passionate about collaborating to create, develop and maintain the go-to-market strategies across the region.
AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and consistent support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow.
Key job responsibilities
- Lead a team of Sales Operations Managers and analysts to Develop key sales support systems/processes required to meet the rapid growth of the business and achieve revenue attainment and market segment development objectives
- Partner closely with the Sales Leadership to report, analyze and measure progress against goals.
- Develop relationships and work with sales, partner, sales operations, and other stakeholders to create and refine the tools and processes needed to drive strategic programs.
- Lead the local planning process and run the operational cadence of activities, such as Quarterly and Monthly business reviews, Segmentation, Territory/Account Planning, Operational Planning and Offsite strategy workshops.
- Support the evolution, integration, and implementation of sales systems and processes to meet the rapid growth of the business and it's revenue attainment and market segment development objectives.
- Evaluate and research various data sets to provide deep insights and recommendations and prepare ad hoc analysis as needed. Provide actionable intelligence with existing metrics or identify, develop and propose new metrics.
- Lead quota planning, headcount, and execution of initiatives.
- Manage the development of continuously-evolving forecast models and methodologies, owning the quantitative analysis of the performance of our sales team, to improve Sales Excellence and productivity.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications
- Bachelor's degree or equivalent experience
- Extensive professional work experience in sales operations and strategy, financial planning and reporting, business analysis, business intelligence
- Experience leading planning and analysis for large organizations
- Experience gathering business requirements and developing scorecards and dashboards to surface meaningful KPIs and actionable intelligence to senior leaders
- UK Government Security Clearance is required for this role ( UK Nationality is required for this role
Preferred Qualifications
- Experience leading cross-functional teams
- Experience driving data-driven recommendations and suggestions
- Experience extrapolating trends from large disjointed data sets
- Possess the ability to think strategically about business challenges and execute at a tactical level
- Strong ability to multi-task and prioritize
- Ability to hire and develop high performing teams
- Excellent interpersonal skills, with the ability to clearly communicate strategies and excellent planning, presentation and organization skills
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Job Description

As the Business Operations and Procurement Coordinator, you will play a crucial role in ensuring the seamless operations of company-wide procurement by managing and overseeing the procurement document repository and contract management system, whilst acting as a central pillar for coordinating Business Operations projects.

The role will involve cross departmental collaboration and supporting the business, to coordinate, organise and maintain administration across company systems, overseeing contract lifecycles, working with legal, insurance and assisting with migrations to new company systems to create new efficiencies through operational processes. You will play a crucial role in maintaining the administration of key business systems whilst providing end to end support for company procurement, working closely with the team and other procurement leads to ensure consistency and compliance across the business.

This position offers a unique opportunity to contribute to multiple facets of a dynamic and collaborative work environment and to champion operational excellence. You will be involved in developing and integrating systems and processes to support the company and implementing business best practices. This role is ideal for someone eager to enhance their existing skills by building on knowledge of vendor and procurement management, and experience in delivering central business operations projects to increase efficiencies.

Role Responsibilities:

• Support with the end-to-end procurement process, working closely with other Procurement leads to:
• Support departments with RFP and tender processes.
• Raise and track purchase orders alignment with SOWs.
• Work with key stakeholders to undertake due diligence including insurance and legal.
• Ensure compliance to company policy and procedures.
• Onboard new suppliers, issuing, processing, tracking and revising documentation to ensure business continuity.
• Maintain, manage and audit the contract repository.
• Manage supplier relationships and lead the procurement process end to end to ensure service quality, cost effectiveness and continuous improvement.
• Leading on the set up, migration and integration of software, systems and processes to the business.
• Monitoring third party performance and SLAs to ensure compliance, cost efficiency and alignment business objectives.
• Support the various business operations processes and further develop them as we grow.

Please note that these points are only an outline of your main role and responsibilities, and that there will be additional day to day duties expected of you to ensure the smooth and effective running of your department and the show. As this is a newly created role your duties and responsibilities will evolve over time.

About you:

• A minimum of 5 years experience in company operations, procurement or vendor management.
• Experience in managing contract life-cycles.
• Contract related certification such as CIPS.
• Experience in managing company systems, ideally prior experience with migrations.
• Experience working across multiple software or operational systems.
• Has excellent stakeholder and relationship management skills.
• Have great problem-solving skills with a solution-driven approach.
• A positive mindset with a can-do attitude.
• Have strong organisational skills.
• Experience in handling competing demands and deadlines.
• High attention to detail and an analytical mindset.

Flowdesk's mission is to build a global financial institution for digital assets, one designed from the ground up for market integrity and efficiency.

To achieve this in a rapidly evolving market, we apply a disciplined, first-principles approach to everything we do. This approach is embedded in our core services, from institutional liquidity provision, trading solutions, OTC execution to our comprehensive treasury management offerings. This is how we cut through the noise and build robust and scalable systems across all our business lines.

We seek individuals who are driven by this systematic approach. Joining Flowdesk means you will be a key contributor in building and scaling a more transparent and efficient financial markets infrastructure.

Your role and responsibilities

Flowdesk is scaling fast, and behind every world-class trading operation is a robust, intelligent internal platform. We’re hiring a Head of Internal Product to lead the design, delivery, and scale of our internal systems stack.

You will sit at the intersection of product management, automation, and operational infrastructure, owning a suite of proprietary internal platforms (known as Terminals) that power our compliance, trading operations, and communication flows. You’ll manage and grow the Delta team (currently consisting of automation & low-code engineers), translating complex operational needs into scalable, secure, and high-utility tooling.

This is a strategic operating role, not an engineering role. We’re looking for a systems thinker with strong product instincts and hands-on execution capability (automation flows, AI agents, internal tools). You’ll partner with Engineering, Compliance, Legal, and Infrastructure teams, and play a central role in shaping the internal OS of Flowdesk.

Strategic & Product Leadership

• Own the long-term product roadmap for internal systems, aligned with operational priorities and regulatory requirements.
• Translate operational pain points into structured, scalable internal tools, prioritizing reliability, auditability, and user experience.
• Ensure each tool built serves a clear purpose, reduces friction, and supports scale, no vanity products.
• Lead cross-functional initiatives with Engineering, Compliance, Legal, and Finance to ship secure, compliant, and maintainable internal infrastructure.
  
  

System Ownership - Internal Terminals

Own the development and delivery of a growing suite of internal tools, currently including (but not limited to)

• Compliance Terminal > A coherent and scalable ecosystem of tools spanning the full lifecycle of compliance operations like onboarding (KYC/KYB), screening (WorldCheck, adverse media), pre- and post-trade monitoring (SARs, AML, Trade Surveillance), and regulatory obligations (Travel Rule, record-keeping). Most components are already in place (except for Travel Rule transmission and Trade Surveillance) but the challenge now is to streamline, automate, and synchronize these systems into a robust, auditable, and high-performance compliance framework. The objective is to reinforce our regulatory posture while reducing operational overhead through clean processes and smart automation.
• Middle Office Terminal > Flowdesk’s central platform to manage digital assets, transactions, and operational flows at scale. Already in production with wallet orchestration, Fireblocks workflows (and Haruko integration upcoming), and exchange connectivity, this terminal will evolve to support our full exchange management lifecycle, from onboarding to trading operations and treasury functions. The goal is to deliver seamless control and visibility across Flowdesk’s multi-exchange footprint.
• Telegram Terminal > Already in production (V0), Scales client comms. Manages access rights, message logging, group ownership, and communication flows across +500 Telegram groups and +10,000 participants.
• AI Terminal > A secured, self-hosted LLM platform (Open Web UI) enabling deep search and operational assistance. Objective is to build AI agents for internal use (screening, ops, terminal-specific agents).

These tools already exist or are being built. The scope will grow and the expectation is that the Head of Internal Product expected will proactively define new tooling needs and lead product delivery end to end.

Team Management & Scale

• Lead the Delta team (2 FTEs by August 2025, with plans to grow).
• Recruit, mentor, and structure a team of automation engineers, product owners, and internal devs.
• Manage an international team (France-based today).
• Drive a delivery culture, build fast, document well, iterate clean.

Technical & Operational Excellence

• Ensure tools are secure, maintainable, and built to scale.
• Lead the implementation of smart automations across business lines (Workato, Retool, etc.).
• Bridge technical execution with business ownership — be responsible for why we build and how it impacts Flowdesk’s scale.
• Work closely with Infra, Cybersecurity, and Engineering teams to meet compliance and resilience standards.

Requirements

You’re a builder. A systems thinker. A leader with product sensitivity and operational intuition.

Must-Haves

• 5+ years in product ops, internal tooling, or business automation roles.
• Proven experience leading internal platforms in a financial regulated environment (finance, fintech, crypto, trading).
• Product DNA, not project/IT Proven track record in building and scaling internal products  (not just automation projects, tooling ownership, or consulting iterations).
• Regulated / high-stakes environment Experience shipping and maintaining internal platforms in fintech, trading, SaaS or similarly regulated/complex environments.
• Cross-functional leadership Ability to partner and hold the room with Compliance, Legal, Engineering, and Ops, not just deliver tech.
• Automation & internal tooling stack Hands-on knowledge of Retool, Workato, Make.com  or equivalent, with delivery at scale, not PoCs.
• Team management Has already managed technical profiles (product owners, automation/low-code engineers, internal devs).

Nice-to-Haves

• Familiarity with crypto operations and tooling (Fireblocks, Haruko, Elliptic, centralized & decentralized exchanges).
• Experience with secure LLMs, internal AI agents, or knowledge management product.
• Experience deploying and scaling Atlassian stack (Jira/Confluence) in a growing company.

Company Culture and Values

At Flowdesk, our culture drives our success. Here’s how we live it

Ambition,  We aim to conquer an impactful place in the crypto ecosystem while representing Tech expertise. We're always moving quickly toward our goals.

Ownership,  If you believe in something, own it, make it happen, or at least learn from it.

Humility,  The final result is a puzzle built by everyone’s efforts, not one person takes all the credit.

Collaboration,  While speed matters, we believe in waiting for others to move forward together. That’s how we achieve success as a team.

Benefits

• International environment (English is the main language)
• 100% Coverage from Justworks Benefits (Medical, Dental, and Vision plans)
• Team events and offsites

The base salary range for this role is between $175,000 - $225,000 in the State of New York. This range is not inclusive of our discretionary bonus.

When determining a candidate’s compensation, we consider a number of factors including expertise, experience, job scope, and current market data. At Flowdesk, final offers are carefully determined to recognize the value and impact you bring.

Recruitment Process

Are you interested in this job but feel you haven't ticked all the boxes? Don't hesitate to apply and tell us in the cover letter section why we should meet!

Here's what you can expect if you apply

1. HR Call
2. Technical Interview with the Head of Business Ops
3. Interview with the Chief of Staff to the COO
4. Founder Interview with the Co-Founder & COO
5. Wrap-up Interview at the NYC office with the CEO US

On the agenda, discussions rather than trick questions! These moments of exchange will allow you to understand how Flowdesk works and its values. But they are also (and above all) an opportunity for you to present your career path and your expectations for your next job!