888 Operations Professionals jobs in London

HR & Operations Specialist
9am - 5:30pm

Hybrid - 4 Days in Office, Wednesdays at Home
Full Time, Permanent

City of London, Near Liverpool Street Station

Are you a passionate HR or Operations professional eager to elevate your career in a dynamic, high-performing environment? Our client is on the lookout for an HR & Operations Specialist to play a pivotal role in enhancing the employee experience as they continue to flourish in London and set sights on expansion.

This hands-on, multifaceted role offers you the chance to collaborate with a vibrant People team and support managers across the organisation. You'll be immersed in day-to-day HR operations and people processes, contributing to a culture that values collaboration and ambition. Here's your opportunity to learn, grow, and make a tangible impact!

Why work for this company?

• 25 days annual leave + UK bank holidays + reduced operations over Christmas.
• Additional holiday for each year of service (up to 30 days).
• Two annual incentive trips (winter and summer).
• Wellness support + discounted gym membership.
• In-house barista, gourmet coffee, and snacks.
• Generous maternity and partner leave policies.
• 3-month paid sabbatical every 5 years.
• Opportunities for international travel to assist with operations.
• Regular team socials and events.

Duties:

• Assist managers with everyday HR queries to help them effectively lead their teams.
• Support employee relations cases (probation, absence, performance) alongside senior HR members.
• Coordinate essential HR processes including onboarding, probation, and performance reviews.
• Maintain accurate people data and assist with insightful reporting.
• Roll out HR policies while ensuring compliance with employment laws.
• Contribute to people-related projects like new frameworks and policy updates.
• Manage regular HR operations like payroll changes and benefits.
• Support culture and wellbeing initiatives-plan team socials and celebrate milestones!
• Coordinate travel and office logistics as needed.

Requirements:

• Previous experience in an HR support role - essential.
• Previous experience in an Recruitment Agency or Sales setting - essential.
• Solid understanding of HR processes and UK employment law basics.
• Confident communicator, able to engage with various teams.
• Highly organised, detail-oriented, and adept at managing multiple tasks.
• Proactive attitude and a thirst for learning.
• CIPD Level 3 or 5 or working towards it.
• Proficient with HR systems and Microsoft Office.

Join us and be a part of a journey where your skills can shine, and your career can flourish! Apply now and take the first step toward an enriching career in HR and Operations!

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Marketing Operations Specialist

12 + Month Contract
245 - 315 Rate to Umbrella
Hybrid / West London - (4 days pw in Hammersmith)

We are seeking a Marketing Operations Specialist / Associate / CRM Communications Specialist with ideally 3-4 years' experience in marketing operations in a similar lifecycle communications campaign delivery role. Experience should include CRM tools, ideally Braze (or SFMC also considered). Looking for someone focussed on build, test and deploy (not strategy), ideally with a background in large-scale big brand environments such as subscription video, other subscription, retail, ecommerce, travel or gaming etc.

This is to join a collaborative, detail-oriented team within a global organisation, delivering large-scale customer lifecycle messaging campaigns across multiple markets. This role offers the opportunity to contribute to high-visibility campaigns at scale, with a focus on execution, quality, and precision whilst ensuring every communication is built, reviewed, and deployed flawlessly to customers across EMEA.

Key Responsibilities

• Build, QA, and deploy customer lifecycle messages across email, push, SMS, and in-app channels.
• Work from pre-built HTML templates, ensuring campaigns are accurate and compliant.
• Manage a portfolio of multiple campaign briefs simultaneously, prioritising effectively.
• Peer-review campaign builds from colleagues to maintain consistency and quality.
• Monitor live campaigns, identifying and resolving issues promptly.
• Collaborate with marketing and regional teams to deliver communications across EMEA.
• Ensure all activity is compliant with GDPR and brand standards.

About You

• 3-4 years' experience in marketing operations in a similar lifecycle communications campaign delivery role, CRM management etc
• Strong preference for someone with Braze experience (similar CRM tools like SFMC also considered)
• Deep experience in email, push, sms, in-app messaging channels and platforms
• lifecycle communications campaign delivery focussed (This is not strategy focussed this team focus's on - BAU - Build, Test and Deploy)
• Background in a large-scale environment such as subscription video, other subscription, retail, ecommerce, travel or gaming.
• Excellent attention to detail and an understanding of the importance of accuracy when messages reach millions of customers.
• Strong time management, organisational, and communication skills.
• Comfortable working in a structured, BAU-focused environment where consistency and accuracy are key.
• Advantageous skills: basic HTML editing & templates, Salesforce Marketing Cloud, Braze (Strong preference) , SQL exposure
• Additional European languages would be a nice to have.

Everybody is Welcome

Diversity and Inclusion Statement | PCR Digital

"At PCR Digital, we are committed to ensuring that diversity, equity and inclusion play a role at all stages of our recruitment - it is important to us that our own company culture and the culture of our network is as varied and supportive as possible. We love people (it's why we do what we do), so, regardless of background, we welcome you to work with us or apply to any of our jobs if you feel that they are right for you."

We also aim to ensure that our entire process is accessible. Please make us aware of any adjustments you may need throughout the selection, interview and general process and we will do all we can to ensure that any barriers are removed for you.

• Oversee and manage all aspects of the employee lifecycle, including recruitment, onboarding, employee relations, performance management, and offboarding.
• Develop, update, and enforce HR policies and procedures, ensuring compliance with UK employment law and best practices.
• Administer compensation and benefits programs, ensuring competitiveness and equity.
• Collaborate with departmental managers to understand their staffing needs and provide expert HR advice and support.
• Lead on employee engagement initiatives, diversity and inclusion efforts, and continuous improvement projects within the HR function.
• Maintain accurate employee records using HRIS systems and ensure data integrity.
• Provide guidance and support to employees and managers on HR-related queries and issues.
• Contribute to the development and delivery of HR training programs for remote staff.
• Manage and resolve complex employee relations issues, conducting investigations as necessary.
• Stay abreast of emerging HR trends and technologies, recommending and implementing innovative solutions.

• CIPD Level 5 or above qualification is essential.
• Proven experience (5+ years) in a comprehensive HR role, preferably within a remote or distributed team setting.
• In-depth knowledge of UK employment law and HR best practices.
• Experience with HR Information Systems (HRIS) and HR analytics.
• Excellent communication, interpersonal, and negotiation skills.
• Strong organisational and project management abilities.
• Ability to work independently, manage workload effectively, and meet deadlines in a remote environment.
• A proactive and solutions-oriented approach to problem-solving.
• Discretion and the ability to handle sensitive information with confidentiality.

• Develop, implement, and refine standard operating procedures (SOPs) for safe and efficient drone operations.
• Plan and manage complex drone missions, including pre-flight planning, airspace coordination, and risk assessments.
• Ensure all operations comply with CAA regulations, EASA guidelines, and other relevant aviation authorities.
• Manage and train a team of drone pilots and visual observers, ensuring high standards of proficiency and safety.
• Oversee the selection, maintenance, and deployment of drone hardware and software systems.
• Analyse and interpret data acquired from drone surveys and flights, providing actionable insights.
• Develop and implement robust safety management systems (SMS) for all drone operations.
• Liaise with clients and stakeholders to understand mission requirements and deliver successful outcomes.
• Stay abreast of emerging drone technologies, regulations, and best practices in the industry.
• Troubleshoot and resolve operational issues in a timely and effective manner.

• A minimum of 8 years of experience in aviation or a related field, with at least 5 years specifically focused on professional drone operations.
• Current and extensive experience holding relevant certifications (e.g., GVC, A2 CofC, commercial pilot license is a plus).
• In-depth knowledge of UK and European aviation regulations pertaining to UAVs.
• Proven experience in mission planning, airspace management, and risk assessment for complex operations.
• Demonstrated experience managing flight crews and ensuring operational safety.
• Proficiency with a variety of drone platforms, sensors, and associated software (e.g., flight planning, photogrammetry, LiDAR).
• Excellent leadership, communication, and problem-solving skills.
• Ability to work autonomously and collaboratively in a fully remote setting, managing complex projects.
• Experience in sectors such as surveying, inspection, security, or agriculture is highly desirable.

• Oversee and optimize core HR operations, including payroll processing, benefits administration, and HRIS management.
• Develop, implement, and maintain HR policies and procedures to ensure compliance with UK employment law and best practices.
• Manage employee lifecycle processes, from onboarding to offboarding, ensuring a positive and seamless experience for all employees.
• Serve as a primary point of contact for employee inquiries regarding HR policies, benefits, and general HR matters, providing expert advice and support.
• Collaborate with departmental heads to understand their staffing needs and provide HR solutions.
• Drive continuous improvement initiatives within HR operations, identifying areas for automation and efficiency gains.
• Prepare and analyze HR data and reports for management, providing insights on workforce trends, employee engagement, and operational effectiveness.
• Support the implementation and rollout of new HR technologies and systems.
• Ensure data integrity and confidentiality within the HRIS and all employee records.
• Contribute to the development and execution of HR strategies aligned with the company's overall business objectives.
• Foster a positive and inclusive remote work environment through effective communication and engagement strategies.

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Proven experience (5+ years) in HR operations, preferably in a fast-paced, remote environment.
• Strong understanding of UK employment law and HR best practices.
• Proficiency in HRIS systems (e.g., Workday, SAP SuccessFactors) and payroll software.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to manage multiple priorities and meet deadlines in a remote setting.
• CIPD qualification is highly desirable.
• Demonstrated ability to work independently and as part of a distributed team.
• A proactive approach to identifying and resolving HR operational challenges.
• Experience with developing and implementing HR policies.
• Excellent analytical and reporting skills.