1304 Operations Professionals jobs in London

A global training and enablement consultancy is seeking a People Operations Generalist to serve as the operational anchor of the People Team. This role ensures the smooth, compliant, and efficient running of the employee lifecycle across our global footprint. It combines operational expertise with strong technical fluency and a continuous improvement mindset, supporting growth, compliance, and total reward strategy.

Key Responsibilities:

• Manage global payroll and benefits, including EOR models and compliance
• Oversee contracts, onboarding, and employment documentation across regions
• Maintain and optimise HR systems and data accuracy (e.g. BambooHR, Culture Amp, Fixer.ai)
• Drive automation and use AI tools to elevate the employee experience
• Partner with Finance and People colleagues to align operations with business needs

Candidate Profile:

• Experienced in global HR operations, payroll, and compliance
• Skilled in HRIS platforms, automation, and AI tools
• Detail-oriented and proactive, with a continuous improvement mindset
• Strong communicator with a collaborative approach
• Comfortable working across time zones and cultures

Role Details:

• Reports into: Head of People
• Start: November
• Salary: £45 - 55k depending on experience and impact
• Duration: 6 months (likely to extend)
• Location: Remote, hybrid optional

Novatus Global is a Series B scale-up RegTech SaaS provider and boutique advisory firm, helping financial institutions manage their most complex regulatory requirements. We combine deep consulting expertise with cutting-edge SaaS solutions, enabling clients to strengthen compliance, enhance resilience, and drive sustainable growth.

Our flagship SaaS platform, En:ACT (short for Enabling Accurate Compliance in Transaction reporting ), is a market-leading solution for regulatory transaction reporting and reconciliation across global regimes.

En:ACT automates reporting, reconciles data across systems, and maps errors directly to regulatory rules, helping firms remediate quickly, reduce risk, and meet regulatory obligations with confidence. Already trusted by more than 30 firms worldwide, the platform is scalable, proven, and designed for both business and technical users.

Alongside our SaaS offering, our unique model delivers consulting services across Risk & Compliance (including Transaction Reporting and Operational Resilience), ESG, Strategy, Data, and Operations. Unlike larger consultancies, we embed ourselves within client teams to deliver both insight and execution, taking ownership of outcomes and driving measurable impact.

Since our launch in 2019, we have scaled rapidly, creating space for our people to grow with the business. Backed by North American private equity investment, and partnerships with the London Stock Exchange Group and Snowflake’s global data platform, we are shaping the future of regulatory compliance through innovation in both advisory and technology. Our growth plans do not stop here; we are on the lookout for top-tier talent to join us on our journey and enable our next phase of success.

The Role: Client Operations Specialist

Function: Product Operations.

Location: London HQ

Hybrid working and flexible hours: 4 days in the office and 1 WFH.

The Client Operations Specialist is responsible for managing BAU client support, triaging incoming requests, and ensuring timely resolution. Acting as the primary point of contact for clients in BAU, the role requires strong analytical skills to understand client issues and internal processes, coupled with exceptional written and verbal communication to maintain professional and proactive client relationships. A financial background and understanding of financial instruments, transactions, and regulatory reporting requirements would be highly desirable, however we also encourage product support professionals from a FinTech or RegTech background to apply.

Key Responsibilities

• Serve as the first point of contact for BAU client requests: triage, prioritise, and escalate issues as needed.
• Analyse ticket trends to identify recurring patterns, operational inefficiencies, or potential product issues.
• Maintain ongoing client relationships through regular communications, updates, and calls.
• Coordinate with Implementation and Engineering teams to ensure smooth resolution of complex issues.
• Execute operational processes, including running and validating BAU pipelines or other routine tasks, according to defined procedures.
• Monitor SLA compliance and proactively escalate risks to ensure timely responses.
• Document processes, maintain knowledge bases, and contribute to continuous improvement initiatives.

Experience

• Seeking a candidate with 2–3 years of industry experience.
• Previous experience in client-facing or operational roles in financial services, fintech, or technical support environments essential.
• Exposure to financial processes, instruments, or regulatory reporting is advantageous.

Key Behaviours

• Empathetic and professional client engagement.
• Strong investigative and problem-solving mindset.
• Adaptable to fast-paced, changing environments.
• Commitment to accuracy, documentation, and process compliance.

About You:

• Analytical ability: Strong problem-solving and pattern recognition skills.
• Client communication: Exceptional written and verbal skills; ability to explain complex issues clearly to non-technical stakeholders.
• Operational discipline: Capable of managing multiple tickets and tasks simultaneously, prioritising effectively, and following defined processes.
• Technical literacy: Comfortable understanding technical systems; experience with SaaS, fintech, or operational platforms advantageous.
• Collaboration: Works effectively across teams (Implementation, Engineering, Product) to ensure client satisfaction.
• Proactivity: Anticipates client issues and takes action before problems escalate.
• Financial acumen (preferred): Understanding of financial instruments, transactions, and regulatory reporting requirements to support clients effectively.

Benefits:

• Private Medical Insurance (AXA) – includes mental health, dental, vision, and private GP access
• Employee Assistance Program
• Enhanced parental leave (maternity & paternity)
• Professional qualification sponsorship
• Fast career progression based on performance, not tenure
• Holiday entitlement increases with tenure
• Flexible hours with core collaboration time
• Paid volunteering leave
• Gym & fitness discounts
• Monthly team lunches, quarterly socials, and office snacks & drinks
• Interest-based working groups to collaborate and innovate

Diversity, Equity & Inclusion

Novatus is an Equal Opportunity Employer. All employment decisions are made based on business needs, role requirements, and individual qualifications, without regard to race, age, religion or belief, sex, sexual orientation, gender identity or expression, marital or civil partnership status, pregnancy or maternity, socioeconomic background, disability, or any other characteristic protected under the Equality Act 2010.

We maintain a workplace culture that is inclusive, respectful, and supportive. Our recruitment and selection processes are designed to ensure fairness and consistency for all candidates.

Reasonable adjustments are available throughout the application and interview process, and candidates are encouraged to contact Human Resources to discuss any specific requirements.

This commitment is embedded in all aspects of our employment practices, including recruitment, compensation, professional development, promotion, and workplace conduct.

Who we are looking for

The Operations Specialist position is part of Crisis24's Protective Solutions team within the 24/7 Security Operations Centre, London. The Operations Centre team conducts all operational logistic planning and administrative tasks required to execute global security requests from EMEA clients.

The ideal candidate must be able to commit to a mix of office-based day shifts, late shifts, night shifts, and weekend work.

Candidates are required to understand Crisis24 Protective Solution services and products, which include Executive Close Protection, Secure Transportation, Residential Security, Event Security, TSCM, and Surveillance.

Daily responsibilities include communicating with clients, security teams, and global vendors and ensuring well-organized project administration that complies with Crisis24's high-quality control standards. Operation Specialists conduct daily monitoring of live tasks and record data correctly within a case management system (Salesforce). Exceptional customer service skills are a must. Candidates must be detail-oriented and have a strong aptitude for communication and analytical thinking.

What you will work on

• Evaluate requests from clients and prepare services using our case management system.
• Prepare cost estimates and Statement of Work contracts.
• Prepare client detail briefs which include details of the planned schedule and team information.
• Monitor live tasks and acknowledge information received from the security team and clients, escalating incidents to senior management teams when required.
• Respond to Crisis24 security teams when they request additional support globally.
• Communicate with Global Vendors and resource for tasks appropriately.
• Ensure projects adhere to Standard Operating Procedures and all documentation is maintained appropriately.
• Be able to problem solve resolution activities for all Operational issues.
• Be able to understand project finances and review invoices.
• Ensure appropriate safety procedures are followed and compliance with all national and regional Operational directives, laws and requirements is satisfactory.
• Track all projects to ensure that deadlines are met in a timely manner.
• Work closely with different departments within Crisis24.
• Monitor and adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of client assets and personnel.
• This Job Description is not a comprehensive list of all required activities, duties, or responsibilities. Duties, responsibilities, and activities may change at the discretion of the leadership at any time with or without notice.

Who you will work with

You will work with the Protective Solutions Team and report to the Operations Centre Manager. You will often work alongside other Operation Specialists and complete tasks for the Director, Vice President and Managing Director.

What you will bring

Requirements:

• A high school diploma (or equivalent) is required.
• An associate degree or bachelor's degree in business or related field.
• Exceptional verbal, written, and presentation skills.
• Competency in Microsoft applications including Word, Excel, PowerPoint and Outlook.
• Three plus (3+) years of experience in an Operational environment.
• Multi-lingual and multi-cultural skills (preferred).
• SIA CP badge (preferred).
• Industry and business acumen.
• Demonstrated organizational and time management skills.
• Ability to work independently while establishing effective relationships, collaborating with peers and clients.
• Successful client management experience.
• Local or reasonable travel distance to Central London.

Senior SecOps Specialist

Location – Fully Remote

Salary - £80-90k + Bonus + Benefits

Currently working with a UK HealthTech firm who are in the process of building out their Cyber Defence capability and looking to bring in a cloud-based Security Operations Specialist.

This is a wide ranging role where you’ll be responsible for both Engineering and Analysis; monitoring and responding to incidents whilst also developing new detection rules and enhancing their monitoring infrastructure and tooling.

This is an incredible opportunity for an experienced SecOps specialist with experience of both SecOps Analysis and Engineering to join a growing yet established firm at a crucial point as they completely build out their Information and Cyber Security capability. Whilst they have the fundamentals in place, this is a relatively greenfield SOC buildout, where you will work alongside the SOC Manager to shape their SOC monitoring, detection and response function.

Key Responsibilities:

• Act as a lead and technical escalation point on the most complex incidents and investigations.
• Develop and engineer new detection rules, automating monotonous tasks where possible.
• Proactively research emerging and potential threat actors as a way of developing rules to safeguard against potential future threats.
• Mentor and train junior team members through complex incident response investigations.

Key Requirements:

• Significant experience working in a SOC environment (5 years minimum) , dealing with and responding to escalated and most high profile incidents.
• Comprehensive knowledge and experience utilising/fine-tuning the Microsoft Security stack – Defender, Sentinel, KQL, etc.
• Experience working in hybrid-cloud SOC environments – Azure/AWS preferably.
• Ability to articulate specific projects that you have built, developed or led on, specific to SecOps Engineering and Automation.

If you’re an experienced SecOps Specialist, looking to shape how one of the most innovative HealthTech firms build out their cyber defence capability and leave a lasting impact on one of the most reputable organisations whilst working alongside a team of genuine Cyber Security SMEs, click the to apply or get in touch directly –