14 Pet jobs in the United Kingdom

Pet Claims Handler

Harrogate, Yorkshire and the Humber £25500 Annually PIB Group

Posted 1 day ago

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Job Description

permanent
Starting salary of 25,500
Hours - Mon to Fri between 8-6
Harrogate based
Hybrid - 2 days per week in the office

Do you have Claims experience or worked in the Veterinary sector? If so this role could be just for you.

In this role, you will be responsible for processing pet insurance claims, supporting our clients through the claims journey, and ensuring a high standard of customer service.

  • To provide a market leading standard of customer service.
  • To treat customers fairly in line with FCA requirements.
  • To understand general insurance procedures and take the appropriate action required.
  • To adapt to varying levels of work volumes and be able to work effectively under pressure.
  • To demonstrate resilience by maintaining drive and enthusiasm when faced with setbacks.
  • Assist in compiling both statistics and spreadsheets for the purpose of MI.
  • To empathise with customers following a pet injury/illness.
  • To maximise the profit of the business through effective call handling and working to agreed KPIs and performance targets.
  • To work flexibly between to support the business needs.
  • To successfully handle difficult and contentious calls with customers; this includes being the first point of call when customers wish to raise complaints and to discuss their desired outcome. This is to ensure we are handling calls effectively, managing complaints fairly and within regulatory guidelines.
  • To identify fraudulent claims/ claimants and to refer to the Team Leader, Technical Lead and/ or Manager for advice and action.
  • To handle all aspects of the job efficiently; this then creates a good impression to colleagues, Management, Business partners and customers alike.
  • To effectively explain policy limitations to our policyholders, whilst providing excellent customer care.
  • Support the Manager, Team Leader, Technical Lead and Account Executives with ongoing scheme and service development.
  • Compile comprehensive, thorough and detailed letters to both policyholders and veterinary practices alike.
  • To accurately assess pet claims, identify underwriting ambiguities and create request for change documents accordingly; this is in order to reduce complaints/ dissatisfied customers and any loss of business.
  • To work alongside the Manager, Technical Lead and Team Leader by liaising with our panel of external suppliers (e.g. Veterinary Practices and Insurers) in order to ensure the continual smooth management of the whole claims process.

Summary of Skills

Behavioural

  • Able to work under pressure.
  • Able to overcome objections, barriers and can deal with constructive criticism well.
  • Acts with integrity.
  • Approachable and Efficient.
  • Assertive and confident.
  • Can work either independently or collaboratively.
  • Demonstrates the utmost professionalism towards both colleagues and management at all times.
  • Flexible and organised.
  • Good attention to detail.
  • Good attitude to both learning and self-development.
  • Good level of attendance and Punctual.
  • Good level of oral communication.
  • Good customer service skills.
  • Integrates well into team situations and promotes teamwork.
  • Patient.
  • Takes accountability for their actions.

Technical

  • Good computer skills.
  • Good written communication and letter writing skills.
  • A basic to fair knowledge of veterinary conditions and certain medications is an advantage.
  • Good to comprehensive business and insurance product knowledge is an advantage.
  • Is able to prioritise workload in order of importance and to multi-task if required.

Why Join Us?

  • Competitive salary and benefits package
  • Flexible working and holiday options
  • Pension, enhanced parental leave, and life insurance
  • Discounts on technology, travel, and leisure
  • Learning and development opportunities
Volunteering and charity support days
Join a company that values innovation, growth, and its people. Apply now to take the next step in your career.

#HP

REF-(phone number removed)
This advertiser has chosen not to accept applicants from your region.

Pet Claims Handler

HG1 Harrogate, Yorkshire and the Humber PIB Group

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

full time
Starting salary of 25,500
Hours - Mon to Fri between 8-6
Harrogate based
Hybrid - 2 days per week in the office

Do you have Claims experience or worked in the Veterinary sector? If so this role could be just for you.

In this role, you will be responsible for processing pet insurance claims, supporting our clients through the claims journey, and ensuring a high standard of customer service.

  • To provide a market leading standard of customer service.
  • To treat customers fairly in line with FCA requirements.
  • To understand general insurance procedures and take the appropriate action required.
  • To adapt to varying levels of work volumes and be able to work effectively under pressure.
  • To demonstrate resilience by maintaining drive and enthusiasm when faced with setbacks.
  • Assist in compiling both statistics and spreadsheets for the purpose of MI.
  • To empathise with customers following a pet injury/illness.
  • To maximise the profit of the business through effective call handling and working to agreed KPIs and performance targets.
  • To work flexibly between to support the business needs.
  • To successfully handle difficult and contentious calls with customers; this includes being the first point of call when customers wish to raise complaints and to discuss their desired outcome. This is to ensure we are handling calls effectively, managing complaints fairly and within regulatory guidelines.
  • To identify fraudulent claims/ claimants and to refer to the Team Leader, Technical Lead and/ or Manager for advice and action.
  • To handle all aspects of the job efficiently; this then creates a good impression to colleagues, Management, Business partners and customers alike.
  • To effectively explain policy limitations to our policyholders, whilst providing excellent customer care.
  • Support the Manager, Team Leader, Technical Lead and Account Executives with ongoing scheme and service development.
  • Compile comprehensive, thorough and detailed letters to both policyholders and veterinary practices alike.
  • To accurately assess pet claims, identify underwriting ambiguities and create request for change documents accordingly; this is in order to reduce complaints/ dissatisfied customers and any loss of business.
  • To work alongside the Manager, Technical Lead and Team Leader by liaising with our panel of external suppliers (e.g. Veterinary Practices and Insurers) in order to ensure the continual smooth management of the whole claims process.

Summary of Skills

Behavioural

  • Able to work under pressure.
  • Able to overcome objections, barriers and can deal with constructive criticism well.
  • Acts with integrity.
  • Approachable and Efficient.
  • Assertive and confident.
  • Can work either independently or collaboratively.
  • Demonstrates the utmost professionalism towards both colleagues and management at all times.
  • Flexible and organised.
  • Good attention to detail.
  • Good attitude to both learning and self-development.
  • Good level of attendance and Punctual.
  • Good level of oral communication.
  • Good customer service skills.
  • Integrates well into team situations and promotes teamwork.
  • Patient.
  • Takes accountability for their actions.

Technical

  • Good computer skills.
  • Good written communication and letter writing skills.
  • A basic to fair knowledge of veterinary conditions and certain medications is an advantage.
  • Good to comprehensive business and insurance product knowledge is an advantage.
  • Is able to prioritise workload in order of importance and to multi-task if required.

Why Join Us?

  • Competitive salary and benefits package
  • Flexible working and holiday options
  • Pension, enhanced parental leave, and life insurance
  • Discounts on technology, travel, and leisure
  • Learning and development opportunities
Volunteering and charity support days
Join a company that values innovation, growth, and its people. Apply now to take the next step in your career.

#HP

REF-(phone number removed)
This advertiser has chosen not to accept applicants from your region.

Pet Health Advisor

Edinburgh, Scotland £12 hour Vets for Pets

Posted 4 days ago

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Job Description

permanent

Vets4Pets Fort Kinnaird are hiring!

Role: Pet Health Advisor (PHA) a new way of managing the client journey in our clinic.

The focus of the role in the clinical environment is the client.

Type: Hours - 35 hours per week, including evenings and weekends this shapes up as 3 full days in the week 8.30-7pm (days vary on the rota) and 1/3 weekends (shorter hours) as standard. Changes in the rota will app.

This advertiser has chosen not to accept applicants from your region.

Pet Sales & Renewals Advisor

Harrogate, Yorkshire and the Humber £24570 Annually PIB Group

Posted 11 days ago

Job Viewed

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Job Description

permanent
We have a fantastic opportunity for a Pet Sales & Renewals Advisor to join us at our newly renovated and stylish head office in Harrogate town centre. Answering inbound calls, emails and web chat from customers looking to set up a new policy or renew their policy with us. Working closely with your team and providing excellent levels of customer service, strong verbal and written communication skills are required, as well as a desire to join a fast growing, energetic and modern business who invest in the development and wellbeing of all colleagues.

The role attracts a salary of 24,570 Working hybrid (2 days in the office and 3 from home each week) 37.5 hours per week, working flexibly between 9am to 6pm, Monday to Friday.

Responsibilities:

  • To provide an efficient and professional service to assist our customers when looking to set up a new business policy or renew their policy with us. This includes:
  • Answering at least 80% of all calls within 20 seconds from when they are offered.
  • Answering all emails within 24 hours of receipt.
  • Responding to customer reviews within 24 hours of receipt.

Experience:

  • The ideal candidate is upbeat, enthusiastic and passionate about helping customers.
  • Will be an effective communicator, who is empathetic, reassuring and understanding when speaking to customers on the telephone.
  • Be an organised individual, who is able to work efficiently whilst maintaining attention to detail.

Why Join Us?

  • Competitive salary and benefits package
  • Flexible working and holiday options
  • Pension, enhanced parental leave, and life insurance
  • Discounts on technology, travel, and leisure
  • Learning and development opportunities
  • Volunteering and charity support days
Join a company that values innovation, growth, and its people. Apply now to take the next step in your career.

#HP

REF-(phone number removed)
This advertiser has chosen not to accept applicants from your region.

Pet Sales & Renewals Advisor

HG1 Harrogate, Yorkshire and the Humber PIB Group

Posted 21 days ago

Job Viewed

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Job Description

full time
We have a fantastic opportunity for a Pet Sales & Renewals Advisor to join us at our newly renovated and stylish head office in Harrogate town centre. Answering inbound calls, emails and web chat from customers looking to set up a new policy or renew their policy with us. Working closely with your team and providing excellent levels of customer service, strong verbal and written communication skills are required, as well as a desire to join a fast growing, energetic and modern business who invest in the development and wellbeing of all colleagues.

The role attracts a salary of 24,570 Working hybrid (2 days in the office and 3 from home each week) 37.5 hours per week, working flexibly between 9am to 6pm, Monday to Friday.

Responsibilities:

  • To provide an efficient and professional service to assist our customers when looking to set up a new business policy or renew their policy with us. This includes:
  • Answering at least 80% of all calls within 20 seconds from when they are offered.
  • Answering all emails within 24 hours of receipt.
  • Responding to customer reviews within 24 hours of receipt.

Experience:

  • The ideal candidate is upbeat, enthusiastic and passionate about helping customers.
  • Will be an effective communicator, who is empathetic, reassuring and understanding when speaking to customers on the telephone.
  • Be an organised individual, who is able to work efficiently whilst maintaining attention to detail.

Why Join Us?

  • Competitive salary and benefits package
  • Flexible working and holiday options
  • Pension, enhanced parental leave, and life insurance
  • Discounts on technology, travel, and leisure
  • Learning and development opportunities
  • Volunteering and charity support days
Join a company that values innovation, growth, and its people. Apply now to take the next step in your career.

#HP

REF-(phone number removed)
This advertiser has chosen not to accept applicants from your region.

PET Advanced Applications Specialist

Chalfont St Giles, South East GE HealthCare

Posted 2 days ago

Job Viewed

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Job Description

**Job Description Summary**
This is an exciting and varied role within a dynamic multi-country team working with PET (Positron Emission Tomography) products, such as FASTlab cassettes. In this role, you will be providing technical leadership and driving problem-solving activities around the PET radiopharmaceutical drug products produced using FASTlab cassettes. The successful candidate will need to be proactive, open minded, flexible, self-driven with a proven track record of problem-solving and strong teamwork.
**Job Description**
**Responsibilities**
+ Enables problem-solving and continuous quality improvements through detailed analysis of batch data
+ Creates and manages action plans and problem-solving reports to ensure KPIs are met
+ Provides support to customers and to QA for product complaints related to all PET products and consumables
+ Generates reports, test protocols and risks assessments to support the validation of products and consumables and or quality decisions
+ Leads investigations to determine root cause and puts in place corrective actions and recommendations
+ Drives continuous improvement initiatives to enhance product quality and manufacturing processes
+ Evaluates, generates and translates ideas into achievable projects leading to productivity and simplification gains
**Qualifications and Requirements**
+ Bachelor's degree in chemistry / chemical engineering or similar scientific discipline or equivalent
+ Strong experience working in the pharmaceutical industry (manufacturing, R&D, or technical support)
+ PET radiopharmaceutical manufacturing and/or QC expert
+ Experience in PET tracer manufacture (cyclotrons, chemistry systems platforms, QC methodology) is essential
+ Strong problem-solving abilities for remote diagnosis and troubleshooting at manufacturing sites. Data analysis and statistics skills are particularly important
+ Able to provide scientific and technical leadership across global functions and the business
+ Customer focus and engagement: success in the role will depend on the ability to form strong relationships with manufacturing customers
+ A high degree of autonomy is necessary, as the role might be geographically separated from the hiring manager and other team members. Able to work well in an international environment
+ Driver - is proactive, makes things happen and can ensure that supporting documentation is in place to support justifications
+ Recognized as a problem solver and source of practical and theoretical knowledge
+ Proven track record of leading manufacturing projects and teams
+ Strong communication and interpersonal skills
+ Ability to work in a fast-paced, dynamic environment
Business travel to manufacturing sites to support production and support manufacturing is an essential element of this role. Whilst requirement to travel can vary, the travel would not be expected to exceed 30% overall.
**Inclusion and Diversity**
GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
**Behaviors**
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity.
**Total Rewards**
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
#LI-BG1
#LI-onsite
**Additional Information**
**Relocation Assistance Provided:** No
This advertiser has chosen not to accept applicants from your region.

Field Sales Manager Vet & Pet

Surrey, South East Colgate-Palmolive

Posted 2 days ago

Job Viewed

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Job Description

No Relocation Assistance Offered
Job Number #168170 - Surrey, England, United Kingdom
**Who We Are**
Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!
Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values-Caring, Inclusive, and Courageous-we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
**Location:** North of England
**Reporting to:** Senior Manager - Vet Channel
**Why Work For Colgate Palmolive** :
+ **The learning & development opportunities:** You will refine your commercial mind-set and continue to learn new skills working closely with a cross-functional team giving you exposure to all local market departments.
+ **The challenge & variety:** You will operate in a fast paced operational environment, directly impacting the day-to-day performance of the business, with personal accountability for your business.
+ **The global experience:** You will have the opportunity to work with global brands, participate in global strategies with potential to develop your career internationally.
+ **The Colgate Values:** Caring, global teamwork and continuous improvement are integral to how we operate every day
**Job Purpose**
As a **Field Sales Manager** , you'll play a crucial role in expanding our presence and achieving ambitious sales goals. You'll lead by example, guiding your team to success while nurturing key relationships with veterinary clinics and pet specialty stores. This is a fantastic opportunity to make a real impact, working with a beloved brand in the pet nutrition industry.
**What you will achieve**
+ **Lead and Inspire:** Coach, develop, and manage a team of Territory Managers, fostering a high-performance culture and ensuring they have the skills and tools to succeed.
+ **Drive Growth:** Spearhead sales initiatives to achieve ambitious targets in your assigned region, focusing on customer acquisition and expanding our market share in independent pet stores.
+ **Strategic Partnerships:** Act as a key ambassador for our brand, building strong, lasting relationships with veterinary professionals and pet retailers, positioning us as their preferred partner for animal nutrition.
+ **Execute with Excellence:** Ensure the flawless execution of our commercial plans and strategies, constantly seeking opportunities for improvement and optimizing our approach.
+ **Market Insight:** Bring valuable insights from the Vet and Pet Channel to our internal teams, helping to shape future commercial strategies and product development.
+ **Analyze and Adapt:** Monitor team performance, analyze sales data, and provide regular reports to senior management, adapting strategies as needed to maximize results.
+ **Budget Management:** Effectively manage a regional commercial budget to drive sales and recommendations.
+ **Stay Ahead of the Curve:** Keep a pulse on industry trends, participate in key industry events, and represent our brand at congresses, conferences, and pet fairs.
**What you will bring**
+ A **University Degree** in a relevant field.
+ At least **3 years of proven experience** in customer development or sales, ideally within a field sales leadership role.
+ **Fluency in English** (both written and spoken).
+ A **strong track record of successful commercial achievements** and excellent selling skills.
+ **Experience in the Pet Food Specialty Channels or Vet pharmaceutical market is a plus** , demonstrating your understanding of this unique landscape.
+ Exceptional coaching, mentoring, and performance management abilities.
+ Strong analytical skills with the ability to translate data into actionable insights.
+ Excellent communication and presentation skills, capable of building rapport with diverse stakeholders.
This role involves **up to 70% travel** within your assigned region to meet with customers, attend events, and support your team.
Join us and help shape the future of pet nutrition.
**Our Commitment to Inclusion**
Our journey begins with our people-developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.
**Equal Opportunity Employer**
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form ( should you require accommodation.
#LI-Hybrid
This advertiser has chosen not to accept applicants from your region.
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Key Account Manager - Pet Stores

London, London Avomind

Posted 15 days ago

Job Viewed

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Job Description

Permanent

Our client is a Japanese company with more than 200 years of history. It has two divisions: Food for human consumption and pet food. In Japan, they have established itself as a leader in the pet food industry, thus also becoming a leader in sales. Thanks to the growth that the company has had in recent years, it became the No.1 brand of pet food in Japan and is also expanding internationally to make pets and their owners around the world happy.

Objective, Roles, and Responsibilities:

In this position, you will assume complete responsibility for the Pet Specialist channel for their operation in UK. You will have full autonomy to grow this channel from challenger brand to a household name. You will manage the biggest European Pet Specialist retailer and grow their brand’s market share and market penetration.


Your regular duties will include: 

  • Supporting the Head of UK to deliver the Volume, Net Sales & Gross Profit annual targets across all PS customers.  
  • Developing, negotiating, and executing of the annual joint business plans and promotional program. 
  • Engaging with key customer counterparts to develop, align and execute promotions, activations, and sales strategies to deliver against targets. 
  • Supporting Demand Planning process, focusing on baseline forecasting and promotional uplifts to deliver against internal and customer supply chain KPl's. 
  • Working with marketing, trade marketing and category stakeholders to develop, sell-in and execute against strategies and tactics. 
  • Securing new listings and increase distribution to aid in achieving goals for their priority brand portfolio.
  • Ensuring they are the partner of choice for all our customer stakeholders. 
  • Holding yourself and your peers accountable to always living company values.
  • Building and owning customer relationships - demonstrate deep understanding of the needs of their customers at a strategic level and builds into short-, medium- and long-term strategies. 
  • Updating and managing weekly sales reports to review performance and create action plans if required. 
  • Actively demonstrating teamwork internally and externally. 
  • Able to take on additional responsibility as required by the business. 

Requirements

  • A varied set of contemporary skill sets across core National Account Management; Marketing, Supply-Chain, Inventory Management and Business Development. 
  • Communication and influencing – can present and persuade in both written and verbal forms to internal and external stakeholders. 
  • Cross functional team working – can work as part of a wider team to achieve shared company goals. 
  • Commercial acumen - has a clear understanding of the impact of actions on volume, revenue, and profit. 
  • Can develop the business with range extensions, NPD and new listings.
  • Creative – can brief agencies on artwork projects.
  • Is proactive, self-motivated, flexible, and adaptable. 
  • Has the ability to work effectively and maintain resilience in a fast-paced challenging environment. 
  • Planning, project management and organisational skills – ability to develop and maintain reports, spreadsheets, and presentations to meet the company and customer objectives. 
  • Nuanced understanding of international cultural working ways 
This advertiser has chosen not to accept applicants from your region.

Key Account Manager - Pet Stores

London, London Avomind

Posted 15 days ago

Job Viewed

Tap Again To Close

Job Description

Permanent

Our client is a Japanese company with more than 200 years of history. It has two divisions: Food for human consumption and pet food. In Japan, they have established itself as a leader in the pet food industry, thus also becoming a leader in sales. Thanks to the growth that the company has had in recent years, it became the No.1 brand of pet food in Japan and is also expanding internationally to make pets and their owners around the world happy.

Objective, Roles, and Responsibilities:

In this position, you will assume complete responsibility for the Pet Specialist channel for their operation in UK. You will have full autonomy to grow this channel from challenger brand to a household name. You will manage the biggest European Pet Specialist retailer and grow their brand’s market share and market penetration.


Your regular duties will include: 

  • Supporting the Head of UK to deliver the Volume, Net Sales & Gross Profit annual targets across all PS customers.  
  • Developing, negotiating, and executing of the annual joint business plans and promotional program. 
  • Engaging with key customer counterparts to develop, align and execute promotions, activations, and sales strategies to deliver against targets. 
  • Supporting Demand Planning process, focusing on baseline forecasting and promotional uplifts to deliver against internal and customer supply chain KPl's. 
  • Working with marketing, trade marketing and category stakeholders to develop, sell-in and execute against strategies and tactics. 
  • Securing new listings and increase distribution to aid in achieving goals for their priority brand portfolio.
  • Ensuring they are the partner of choice for all our customer stakeholders. 
  • Holding yourself and your peers accountable to always living company values.
  • Building and owning customer relationships - demonstrate deep understanding of the needs of their customers at a strategic level and builds into short-, medium- and long-term strategies. 
  • Updating and managing weekly sales reports to review performance and create action plans if required. 
  • Actively demonstrating teamwork internally and externally. 
  • Able to take on additional responsibility as required by the business. 

Requirements

  • A varied set of contemporary skill sets across core National Account Management; Marketing, Supply-Chain, Inventory Management and Business Development. 
  • Communication and influencing – can present and persuade in both written and verbal forms to internal and external stakeholders. 
  • Cross functional team working – can work as part of a wider team to achieve shared company goals. 
  • Commercial acumen - has a clear understanding of the impact of actions on volume, revenue, and profit. 
  • Can develop the business with range extensions, NPD and new listings.
  • Creative – can brief agencies on artwork projects.
  • Is proactive, self-motivated, flexible, and adaptable. 
  • Has the ability to work effectively and maintain resilience in a fast-paced challenging environment. 
  • Planning, project management and organisational skills – ability to develop and maintain reports, spreadsheets, and presentations to meet the company and customer objectives. 
  • Nuanced understanding of international cultural working ways 
This advertiser has chosen not to accept applicants from your region.

Operations Manager - Pet Food Subscription (Cheshire)

Stockport, North West Flexible Solutionz

Posted 5 days ago

Job Viewed

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Job Description

permanent

Role:Operations Manager Pet Food Subscription (Cheshire)

Location: Office-based, Stockport, SK3

Salary: £40,000 £50,000 + benefits

Type: Full-time, Permanent

Start date: ASAP

Join a Fast-Growing Pet Food Brand Redefining Mealtime for the UKs Pets

Were partnering with an ambitious and fast-growing UK-based pet food subscription business on a mission to make mealtimes healthier, simpler, and more person.


WHJS1_UKTJ

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