12 Process Optimization jobs in London

Location: London (Hybrid – 4 days in office, 1 day WFH)

Type: initial 6-Month Contract

Rate: £700–£800 per day inside IR35

Leading Asset and Wealth Manager is looking for an experienced Six Sigma Green Belt or (ideally) Black Belt to join their Change Office of dedicated initiative delivery and practice experts who are leading strategic initiatives right across Product, Sales and Marketing, Business Services, Investment Operations, and Information Technology.

As a Process Design & Optimization Lead, you will contribute to the delivery of our business transformation programmes, focusing on Target Operating Models across UK and APAC regions to increase scale and efficiency.

The person we are looking for will have a strong track record working in financial services OR management consulting maximizing value by developing and facilitating initiative approaches, including benefits realization, governance structures, change management, ideally working a central business change or transformation function.

RESPONSIBILITES

Process Re-engineering

• Manage multiple process optimization workstreams E2E within an initiative fully understanding 2-3 process capabilities to both depth and breadth, plus awareness of other process capabilities and who to pull in for expertise.
• Design new workflows and processes. Conduct thorough analyses to understand inefficiencies and bottlenecks and make recommendations on how to resolve them.
• Implement strategies for continuous improvement. Work closely with various departments to streamline processes and enhance overall organizational effectiveness.
• Utilize data-driven insights to make informed decisions. Analyze key performance indicators (KPIs) and metrics to monitor process effectiveness and identify opportunities for enhancement.
• Identify and leverage technology solutions to automate and improve processes. Collaborate with IT teams to implement tools that support operational excellence goals.
• Maintain comprehensive documentation of processes, improvements, and best practices. Ensure that knowledge is shared across the organization

Change/Project Delivery and Delivery Methodology

• Manage multiple independent projects or workstreams; limited cross project dependencies
• Minimal supervision required
• Executes initiatives via standard practice methodologies
• Applies the appropriate practice methodologies to the type of project

Project/Team Leadership

• Communicates effectively with project team by providing clear messages to team without ambiguity and identifies communication barriers within the team
• Maintains team morale by reinforcing positive work environment and recognizes others' accomplishments

Change Management

• Builds a change management strategy and plan as part of the delivery of an effort.
• Work with the Senior Management if additional change management expertise is required for the effort to ensure highly impactful change efforts
• With support from Change Management practitioners, demonstrates ability to gain proficiency in applying and executing innovative change management techniques
• Develops and executes upon communication/content development strategy to effectively engage and inform stakeholder groups.
• Able to identify appropriate and most connective communication channels to engage the appropriate audience groups.

Influencing and Stakeholder Management

• Stakeholders are defined; processes are in place but need to be executed upon
• Understands different perspectives of stakeholders and responds appropriately
• Identifies when escalation required
• Explains and gains support for the desired outcome (eg, the initiative's project delivery approach with stakeholders)
• Can help represent the aligned conclusion and key details at leadership forum

REQUIRED EXPERIENCE

• Lean Six Sigma Green or Black Belt accreditation (mandatory)
• Bachelor's degree or higher
• 5+ years in management consulting or financial services (ideally central change/transformation teams)
• Demonstrated experience in:
• Business process reengineering and operational optimisation
• Business analysis and documentation of requirements/user stories
• Implementing workflow tools and/or robotic process automation (RPA)
• Delivering measurable business benefits through change initiatives
• Working in Agile project environments
• Strong analytical, visual communication, and problem-solving skills
• Effective stakeholder engagement and cross-cultural communication abilities
• Self-directed, organised, and focused on driving tangible outcomes

Desirable:

• Domain experience in asset or wealth management is a strong plus
• you will need to demonstrate strong technical acumen and apply this to project planning and delivery

Description

Amazonu2019s global middle mile operation is always evolving. As a Process Improvement Manager, youu2019ll streamline and elevate our processes. Youu2019ll work with management teams to help us meet a number of operational goals so that we meet our customer's high bar on customer experience on quality and speed of delivery. This dynamic role offers plenty of opportunities to continue learning every day.



Key job responsibilities

Analyze and assess the overall performance of the middle mile, including the air network, surface transportation and sortation



Drive network improvements for ATS, assessing the impact on the existing set up and defining the trade-off between customer experience and cost.



Be hands-on in driving the delivery of critical business initiatives.



Manage all aspects of the project planning, requirements definition, risk management, communication, and implementation plan.



Manage communication to senior stakeholders.



Interact with Amazonu2019s operational and technical senior management teams to ensure global alignment.



Collaborate with the development teams, be responsible for making project decisions, achieving tactical goals while retaining a strategic focus.



Write and review strategic documents.



A day in the life

As a Process Improvement Manager, youu2019ll be at the forefront of making Amazonu2019s logistics better u2013 which in the ATS Customer Experience team means improving our processes so we deliver great experiences for our customers. You will be responsible for the customer experience related performance of our middle mile network.

Part of your role will involve identifying where processes could be enhanced, using data to identify improvement opportunities and auditing processes. Another part of your role will be recommending changes and using your project management and stakeholder management skills to put new processes in place.



About the team

Amazon couldnu2019t deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, youu2019ll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, youu2019ll help Amazonu2019s transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient.

We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination u2013 quickly, conveniently and sustainably.

Basic Qualifications

A degree in business, supply chain, transportation, economics or a technical field.

Relevant experience in using data or anecdotal evidence to influence business decisions

Fluent in English and an additional European language (B2 level)

Strong written and oral communication skills with an ability to concisely summarize relevant data and convey results by effectively articulating complex messages

Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership

Experience using data (including from large data sets) and metrics to isolate issues, test theories, confirm assumptions, generate ideas, prioritize opportunities, execute and measure success

Experience in complex problem solving, root cause analysis in a business environment

Intermediate or advance proficiency with Microsoft Excel, knowledge in SQL

Preferred Qualifications

Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, weu2019d love to hear from you.

Experience in Lean, Six Sigma and Kaizen techniques

Work experience in operations/supply chain/logistics

Work experience in a data-driven business environment

Ability to work successfully in a dynamic, ambiguous environment

Experience in data visualization platforms (e.g. Tableau, PowerBI, Quicksight)



Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.



Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.



Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.

Description

Amazonu2019s global middle mile operation is always evolving. As a Process Improvement Manager, youu2019ll streamline and elevate our processes. Youu2019ll work with management teams to help us meet a number of operational goals so that we meet our customer's high bar on customer experience on quality and speed of delivery. This dynamic role offers plenty of opportunities to continue learning every day.



Key job responsibilities

Analyze and assess the overall performance of the middle mile, including the air network, surface transportation and sortation



Drive network improvements for ATS, assessing the impact on the existing set up and defining the trade-off between customer experience and cost.



Be hands-on in driving the delivery of critical business initiatives.



Manage all aspects of the project planning, requirements definition, risk management, communication, and implementation plan.



Manage communication to senior stakeholders.



Interact with Amazonu2019s operational and technical senior management teams to ensure global alignment.



Collaborate with the development teams, be responsible for making project decisions, achieving tactical goals while retaining a strategic focus.



Write and review strategic documents.



A day in the life

As a Process Improvement Manager, youu2019ll be at the forefront of making Amazonu2019s logistics better u2013 which in the ATS Customer Experience team means improving our processes so we deliver great experiences for our customers. You will be responsible for the customer experience related performance of our middle mile network.

Part of your role will involve identifying where processes could be enhanced, using data to identify improvement opportunities and auditing processes. Another part of your role will be recommending changes and using your project management and stakeholder management skills to put new processes in place.



About the team

Amazon couldnu2019t deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, youu2019ll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, youu2019ll help Amazonu2019s transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient.

We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination u2013 quickly, conveniently and sustainably.

Basic Qualifications

A degree in business, supply chain, transportation, economics or a technical field.

Relevant experience in using data or anecdotal evidence to influence business decisions

Fluent in English and an additional European language (B2 level)

Strong written and oral communication skills with an ability to concisely summarize relevant data and convey results by effectively articulating complex messages

Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership

Experience using data (including from large data sets) and metrics to isolate issues, test theories, confirm assumptions, generate ideas, prioritize opportunities, execute and measure success

Experience in complex problem solving, root cause analysis in a business environment

Intermediate or advance proficiency with Microsoft Excel, knowledge in SQL

Preferred Qualifications

Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, weu2019d love to hear from you.

Experience in Lean, Six Sigma and Kaizen techniques

Work experience in operations/supply chain/logistics

Work experience in a data-driven business environment

Ability to work successfully in a dynamic, ambiguous environment

Experience in data visualization platforms (e.g. Tableau, PowerBI, Quicksight)



Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.



Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.



Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.

Description

As a Senior Process Improvement Specialist, you'll join our dynamic AMXL First Mile & Middle Mile (FM/MM) Operations team, where innovation meets execution. In this pivotal role, you'll collaborate with a diverse network of stakeholders - from field operations teams to technology partners - to improve our operational processes.



This role offers an opportunity to help scale the AMXL FM/MM Innovation Team during a period of extraordinary growth, making a lasting impact on our operational efficiency and effectiveness. As a Senior Process Improvement Specialist, you'll be at the forefront of driving transformative change in a rapidly evolving industry landscape.



Key job responsibilities

- Gathering and analyse data and best practices to benchmark new standards for operations while identifying, mitigating or eliminating root cause issues within current systems to ensure successful, cost effective and continuous operations that can scale

- Defining, identifying and documenting best practices into accessible SOPs, standard work checklists, and other relevant materials needed to support the AMXL FM/MM ops teams.

- Scoping, creating and managing cross-functional projects that drive results while maintaining alignment with internal stakeholders

- Owning program status and risk communication, harmonizing discordant views, and leading the resolution of contentious issues by collaborating with internal customers to determining projects priority and outcome

- Collaborating and oversee new AMXL 3PL launches to driving the effective integration and adoption of processes and ways of working

- Conveying direction to all levels within the organisation and senior leadership through excellent communications and presentation skills



A day in the life

As a Senior Process Improvement Specialist You will partner with program managers, business owners, and tech teams to identify operational requirements and shape feature roadmaps. You'll lead complex process improvement initiatives from conception to implementation, navigating ambiguous situations while managing costs and risks. Your expertise will be crucial in designing and deploying scalable solutions that drive sustainable operational excellence, all while building strong partnerships across multiple organizational levels.

s.



About the team

Amazon Extra Large (AMXL) looks after heavy items like furniture and large home appliances. Our team manages the entire service, from supply chain fulfilment to delivery and returns. What sets this service apart from others is the extra level of customer care. Not only do we deliver large items, but we unpack, assemble and install them, and take away old items where needed. With a focus on safety, productivity and innovation, weu2019re changing the way customers buy and receive large goods for the better.



We have ambitious plans to expand our specialist fulfilment centres and delivery stations across the UK and Europe. While those of us who work in delivery stations will do some night shifts, most of us work during the day. Our team is made up of people across operations, supply chain, business intelligence and programme management, and everyone plays a crucial role in growing this part of the business.

Basic Qualifications

- A Bacheloru2019s Degree

- Experience within a 3PL logistics provider, supply chain, logistics and distribution or operations environment in an international company.

- Experince in process improvement and Lean Six Sigma application.

- Experience working with key stakeholders to drive decisions and meet key deliverables

- Experience managing and delivering projects within scope, time, budget and quality.

- Project Management experience in a related industry.

- Proficient in MS Suite including Access, Excel, PowerPoint,Outlook, and Word

- Strong Verbal and written communication in English.





Preferred Qualifications

- MBA, MS or MA in Business, Logistics, Supply Chain,

- Experience leading Kaizen or continuous improvement events.

- Strong business and financial acumen with data extraction, analytical and problem solving skills; ability to work with large, complex data sets and familiarity with statistics or other analytical techniques;



Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.



Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.



Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.

Description

As a Senior Process Improvement Specialist, you'll join our dynamic AMXL First Mile & Middle Mile (FM/MM) Operations team, where innovation meets execution. In this pivotal role, you'll collaborate with a diverse network of stakeholders - from field operations teams to technology partners - to improve our operational processes.



This role offers an opportunity to help scale the AMXL FM/MM Innovation Team during a period of extraordinary growth, making a lasting impact on our operational efficiency and effectiveness. As a Senior Process Improvement Specialist, you'll be at the forefront of driving transformative change in a rapidly evolving industry landscape.



Key job responsibilities

- Gathering and analyse data and best practices to benchmark new standards for operations while identifying, mitigating or eliminating root cause issues within current systems to ensure successful, cost effective and continuous operations that can scale

- Defining, identifying and documenting best practices into accessible SOPs, standard work checklists, and other relevant materials needed to support the AMXL FM/MM ops teams.

- Scoping, creating and managing cross-functional projects that drive results while maintaining alignment with internal stakeholders

- Owning program status and risk communication, harmonizing discordant views, and leading the resolution of contentious issues by collaborating with internal customers to determining projects priority and outcome

- Collaborating and oversee new AMXL 3PL launches to driving the effective integration and adoption of processes and ways of working

- Conveying direction to all levels within the organisation and senior leadership through excellent communications and presentation skills



A day in the life

As a Senior Process Improvement Specialist You will partner with program managers, business owners, and tech teams to identify operational requirements and shape feature roadmaps. You'll lead complex process improvement initiatives from conception to implementation, navigating ambiguous situations while managing costs and risks. Your expertise will be crucial in designing and deploying scalable solutions that drive sustainable operational excellence, all while building strong partnerships across multiple organizational levels.

s.



About the team

Amazon Extra Large (AMXL) looks after heavy items like furniture and large home appliances. Our team manages the entire service, from supply chain fulfilment to delivery and returns. What sets this service apart from others is the extra level of customer care. Not only do we deliver large items, but we unpack, assemble and install them, and take away old items where needed. With a focus on safety, productivity and innovation, weu2019re changing the way customers buy and receive large goods for the better.



We have ambitious plans to expand our specialist fulfilment centres and delivery stations across the UK and Europe. While those of us who work in delivery stations will do some night shifts, most of us work during the day. Our team is made up of people across operations, supply chain, business intelligence and programme management, and everyone plays a crucial role in growing this part of the business.

Basic Qualifications

- A Bacheloru2019s Degree

- Experience within a 3PL logistics provider, supply chain, logistics and distribution or operations environment in an international company.

- Experince in process improvement and Lean Six Sigma application.

- Experience working with key stakeholders to drive decisions and meet key deliverables

- Experience managing and delivering projects within scope, time, budget and quality.

- Project Management experience in a related industry.

- Proficient in MS Suite including Access, Excel, PowerPoint,Outlook, and Word

- Strong Verbal and written communication in English.





Preferred Qualifications

- MBA, MS or MA in Business, Logistics, Supply Chain,

- Experience leading Kaizen or continuous improvement events.

- Strong business and financial acumen with data extraction, analytical and problem solving skills; ability to work with large, complex data sets and familiarity with statistics or other analytical techniques;



Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.



Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.



Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.

Description

The EU Amazon Customer Excellence System team (ACES) is seeking an enthusiastic, data-driven and technology-minded Process Owner to contribute to the improvement, growth and fast-paced changes of the EU Operations network.



The EU ACES PSE (Process and Systems Engineering) is a team of Process Owners with the mission to support Fulfillment Center (FC) process improvement on behalf of Amazon customers. As the intermediary between operations and software teams, our team is responsible for project execution, process maintenance and troubleshooting, and change management for new hardware and software deployments in our FCs. We own the virtual process setup, software, and equipment standardization and design & rollout of software projects. We define launch standards and provide an end-to-end support for new FC launches and ad-hoc FC process support. Our vision together with Amazon Fulfillment Technology team is to develop efficient and reliable systems enabling our operations teams to process and fulfill customer shipments on time and free of defects.



A successful candidate will work in partnership with existing Process Owners and the worldwide Subject Matter Experts (SME) network towards design, development and tactical execution of project improvement plan and new product development plans.



This role requires the ability to travel up to 40% of the time.



This position is for a 12-month fixed-term contract.



Key job responsibilities

Be the EU/UK Operations Customer Fulfillment network's 'go-to' subject matter expert for your process

Influence strategic goals by shaping the technical vision and roadmap for your process area through idea scoping, business analysis, prioritization, and robust planning

Write compelling business proposals for a cross-functional audience of senior leaders and experts

Manage multiple end-to-end projects and workstreams simultaneously and against challenging deadlines

Deliver savings against forecast and create financial models with finance partners to report and control results

Drive mindful discussions with partners in cross-functional business and technology teams through ideation, planning and execution, including AFT (Amazon Fulfillment Technology) Software, FC Launch, Supply Chain, and EU fulfillment center leaders

Create standards for your process and training material in collaboration with the Learning & Development team, to secure high level of knowledge within the FC operations

Collaborate with the extended EU ACES teams to define process standards and metrics meeting daily and seasonal operational needs

Build a network with worldwide teams to share knowledge and identify and implement best practices across the region/ network



A day in the life

As a Senior Process Improvement Expert, you will often deal with great deal of ambiguity related to business-critical problems. Your role is to find the right path forward, identifying a short-term fix while working towards the long-term solution. You will also need to demonstrate flexibility to reassess priorities and solve critical problems at short notice. Leveraging your subject knowledge, you will need to identify and pursue tactical and strategic opportunities with business partners both within and outside your organization.



About the team

Amazon Customer Excellence Systems (ACES) team plays a critical role in orchestrating cross-functional technology and continuous improvement projects from scoping and design to test and rollout. The team plays a vital role in integration and communication between the Amazon Technology Teams and Fulfillment Center (FC) Operations.

Our goal is to design autonomous and automated systems to replace complex decision-making with simple solutions and facilitate end-to-end operational control of fulfillment execution.

Basic Qualifications

Completed Bachelor Degree (Math, Engineering, Science, Business).

Large scale, cross-functional project management experience.

Thorough understanding of all aspects of Lean Six Sigma (define, measure, analyze, improve, and control (DMAIC and DMADV/ DFSS) models.

Demonstrable problem-solving, mathematical, and analytical skills using data to drive decisions in a business environment.

Experience with analytical tools such as SQL, Tableau or Microsoft Access

Ability to negotiate, persuade, and build relationships based on trust with internal customers and stakeholders

Preferred Qualifications

Advanced degree / Masteru2019s Degree (Math, Engineering, Science, Business)

Lean six sigma Black Belt ( Master black Belt preferred) Certified

Demonstrable experience of hands-on Continuous improvement and Lean_six_sigma coaching

Extensive experience training and coaching teams on lean six sigma and other process excellence tools/methodologies

Experience driving process excellence and continuous improvement culture in a large organization

Strong Process/benchmark auditing and non-compliance management experience

Experience with modern machine learning: deep learning, online/reinforcement learning, semi-supervised and transfer learning

Experience working with technology and software teams to align requirements and drive solution development



Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.



Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.



Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.

Description

The EU Amazon Customer Excellence System team (ACES) is seeking an enthusiastic, data-driven and technology-minded Process Owner to contribute to the improvement, growth and fast-paced changes of the EU Operations network.



The EU ACES PSE (Process and Systems Engineering) is a team of Process Owners with the mission to support Fulfillment Center (FC) process improvement on behalf of Amazon customers. As the intermediary between operations and software teams, our team is responsible for project execution, process maintenance and troubleshooting, and change management for new hardware and software deployments in our FCs. We own the virtual process setup, software, and equipment standardization and design & rollout of software projects. We define launch standards and provide an end-to-end support for new FC launches and ad-hoc FC process support. Our vision together with Amazon Fulfillment Technology team is to develop efficient and reliable systems enabling our operations teams to process and fulfill customer shipments on time and free of defects.



A successful candidate will work in partnership with existing Process Owners and the worldwide Subject Matter Experts (SME) network towards design, development and tactical execution of project improvement plan and new product development plans.



This role requires the ability to travel up to 40% of the time.



This position is for a 12-month fixed-term contract.



Key job responsibilities

Be the EU/UK Operations Customer Fulfillment network's 'go-to' subject matter expert for your process

Influence strategic goals by shaping the technical vision and roadmap for your process area through idea scoping, business analysis, prioritization, and robust planning

Write compelling business proposals for a cross-functional audience of senior leaders and experts

Manage multiple end-to-end projects and workstreams simultaneously and against challenging deadlines

Deliver savings against forecast and create financial models with finance partners to report and control results

Drive mindful discussions with partners in cross-functional business and technology teams through ideation, planning and execution, including AFT (Amazon Fulfillment Technology) Software, FC Launch, Supply Chain, and EU fulfillment center leaders

Create standards for your process and training material in collaboration with the Learning & Development team, to secure high level of knowledge within the FC operations

Collaborate with the extended EU ACES teams to define process standards and metrics meeting daily and seasonal operational needs

Build a network with worldwide teams to share knowledge and identify and implement best practices across the region/ network



A day in the life

As a Senior Process Improvement Expert, you will often deal with great deal of ambiguity related to business-critical problems. Your role is to find the right path forward, identifying a short-term fix while working towards the long-term solution. You will also need to demonstrate flexibility to reassess priorities and solve critical problems at short notice. Leveraging your subject knowledge, you will need to identify and pursue tactical and strategic opportunities with business partners both within and outside your organization.



About the team

Amazon Customer Excellence Systems (ACES) team plays a critical role in orchestrating cross-functional technology and continuous improvement projects from scoping and design to test and rollout. The team plays a vital role in integration and communication between the Amazon Technology Teams and Fulfillment Center (FC) Operations.

Our goal is to design autonomous and automated systems to replace complex decision-making with simple solutions and facilitate end-to-end operational control of fulfillment execution.

Basic Qualifications

Completed Bachelor Degree (Math, Engineering, Science, Business).

Large scale, cross-functional project management experience.

Thorough understanding of all aspects of Lean Six Sigma (define, measure, analyze, improve, and control (DMAIC and DMADV/ DFSS) models.

Demonstrable problem-solving, mathematical, and analytical skills using data to drive decisions in a business environment.

Experience with analytical tools such as SQL, Tableau or Microsoft Access

Ability to negotiate, persuade, and build relationships based on trust with internal customers and stakeholders

Preferred Qualifications

Advanced degree / Masteru2019s Degree (Math, Engineering, Science, Business)

Lean six sigma Black Belt ( Master black Belt preferred) Certified

Demonstrable experience of hands-on Continuous improvement and Lean_six_sigma coaching

Extensive experience training and coaching teams on lean six sigma and other process excellence tools/methodologies

Experience driving process excellence and continuous improvement culture in a large organization

Strong Process/benchmark auditing and non-compliance management experience

Experience with modern machine learning: deep learning, online/reinforcement learning, semi-supervised and transfer learning

Experience working with technology and software teams to align requirements and drive solution development



Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.



Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.



Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.

Description

The Global Fleet & Products (GFP) team within Amazon Last Mile Logistics is looking for an experienced Process Improvement Manager (Fixed term contract) to deliver the physical supply chain for a strategic van-sharing program called Last Mile Rentals (LMR). At Amazon, we're working to be the most customer-centric company on earth; this tenet also applies to our partnersu2019 experience and we are committed to constantly improving the Delivery Service Providers (DSP) program. To meet this goal, Amazon is continually striving to innovate and provide best in class, innovative new products and services in the Last Mile Delivery space. LMR is a highly visible program (internally and externally) with an ambitious expansion plan across EU requiring constant supply chain agility and efficiency improvements. This is an interesting opportunity to have a key role in the rapidly growing Amazon Logistics organization and work backwards from an ambitious North Star to deliver the right vehicle, at the right condition, at the right time, to the right Delivery Station, to support this new exciting program.



Key job responsibilities

LMR pool of vehicles is coming from existing excess fleet we collect from Delivery Service Providers, refurb, upfit for van-sharing purpose and redeploy to Delivery Stations. The Sr. Process Improvement Manager will be responsible for coordinating the end-to-end physical supply chain of thousands of Light Commercial Vehicle (LCV) fleet across Europe, from their collection towards delivery to their destination Delivery Station, ensuring on-time, in-full and in-quality deployment of those vans. They need to be comfortable handling highly complex relationships with external stakeholders (fleet management companies FMC) and coordinating multiple internal Amazon teams (LMR program team, fleet scheduling, EU central operations, regional fleet management, delivery service provider management teams) to achieve their goals, primarily pairing with the LMR supply planner. Within our Fleet Delivery and Redeployment team, they will receive support from inventory management and redeployment process team. An ideal candidate will be analytical, resourceful, customer-focused, team oriented, and will have an ability to work with limited supervision under time constraints to meet deadlines.



A day in the life

Some of the key job functions of the Senior Process Improvement Manager are: Monitoring asset transfer and LMR-specific upfit performance with vendors to ensure timely fleet readiness per agreed standards Integrating LMR deployment within business as usual (BAU) with supporting teams Taking accountability and directing planning, resolution and execution, inclusive of inventory redirections and cross country transfers Autonomously developing and aligning standards to deliver vehicles on-time and to specification, while accounting for the flexibility needs of LMR program team plan of record. Is comfortable being agile with supply chain partners on timelines, quality of service and other potential bottlenecks. Being responsible for defining and delivering the key metrics u2013 program performance, program growth, on-time execution and quality assurance. Including the ability to aggregate information and to present key information to internal and external stakeholders. The candidate shall have great analytical orientation, be comfortable using databases and analytical tools and making data driven decisions, be able to think out of the box for solutions and implement innovative ideas to support LMR ambitions.



About the team

The Fleet Delivery and Redeployment team is one of the six teams within Fleet Procurement and Capacity pillar of EU Global Fleet & Products (GFP). We are responsible for the physical supply chain of all fleet programs (branded vans & cargo bikes, rentals). Our north star is to build a lean and unified supply chain for fleet programs, with standardized processes and communications, to provide a seamless experience and pick up/deliver the right van, from/to the right DSP, at the right time, in the right condition.

Basic Qualifications

Bachelor's degree

Experience handling complex programs. Ideally in the automotive sector, in the areas of fleet management, supply chain in fleet or related fields.

Experience in aggregating information and communicating effectively to internal and external stakeholders.

Comfortable with communicating and liaising with senior leadership

Fluent written and verbal english



Preferred Qualifications

MBA or Masters in engineering

Proven ability to organize complex supply chain programs with multiple internal and external actors.

A record of accomplishment in delivering results in a scrappy, ever-growing environment.

A history of teamwork and willingness to roll up oneu2019s sleeves to get the job done.

Fluency in one or more European languages (specifically: German) will be a plus



Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.



Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.



Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.

Description

The Global Fleet & Products (GFP) team within Amazon Last Mile Logistics is looking for an experienced Process Improvement Manager (Fixed term contract) to deliver the physical supply chain for a strategic van-sharing program called Last Mile Rentals (LMR). At Amazon, we're working to be the most customer-centric company on earth; this tenet also applies to our partnersu2019 experience and we are committed to constantly improving the Delivery Service Providers (DSP) program. To meet this goal, Amazon is continually striving to innovate and provide best in class, innovative new products and services in the Last Mile Delivery space. LMR is a highly visible program (internally and externally) with an ambitious expansion plan across EU requiring constant supply chain agility and efficiency improvements. This is an interesting opportunity to have a key role in the rapidly growing Amazon Logistics organization and work backwards from an ambitious North Star to deliver the right vehicle, at the right condition, at the right time, to the right Delivery Station, to support this new exciting program.



Key job responsibilities

LMR pool of vehicles is coming from existing excess fleet we collect from Delivery Service Providers, refurb, upfit for van-sharing purpose and redeploy to Delivery Stations. The Sr. Process Improvement Manager will be responsible for coordinating the end-to-end physical supply chain of thousands of Light Commercial Vehicle (LCV) fleet across Europe, from their collection towards delivery to their destination Delivery Station, ensuring on-time, in-full and in-quality deployment of those vans. They need to be comfortable handling highly complex relationships with external stakeholders (fleet management companies FMC) and coordinating multiple internal Amazon teams (LMR program team, fleet scheduling, EU central operations, regional fleet management, delivery service provider management teams) to achieve their goals, primarily pairing with the LMR supply planner. Within our Fleet Delivery and Redeployment team, they will receive support from inventory management and redeployment process team. An ideal candidate will be analytical, resourceful, customer-focused, team oriented, and will have an ability to work with limited supervision under time constraints to meet deadlines.



A day in the life

Some of the key job functions of the Senior Process Improvement Manager are: Monitoring asset transfer and LMR-specific upfit performance with vendors to ensure timely fleet readiness per agreed standards Integrating LMR deployment within business as usual (BAU) with supporting teams Taking accountability and directing planning, resolution and execution, inclusive of inventory redirections and cross country transfers Autonomously developing and aligning standards to deliver vehicles on-time and to specification, while accounting for the flexibility needs of LMR program team plan of record. Is comfortable being agile with supply chain partners on timelines, quality of service and other potential bottlenecks. Being responsible for defining and delivering the key metrics u2013 program performance, program growth, on-time execution and quality assurance. Including the ability to aggregate information and to present key information to internal and external stakeholders. The candidate shall have great analytical orientation, be comfortable using databases and analytical tools and making data driven decisions, be able to think out of the box for solutions and implement innovative ideas to support LMR ambitions.



About the team

The Fleet Delivery and Redeployment team is one of the six teams within Fleet Procurement and Capacity pillar of EU Global Fleet & Products (GFP). We are responsible for the physical supply chain of all fleet programs (branded vans & cargo bikes, rentals). Our north star is to build a lean and unified supply chain for fleet programs, with standardized processes and communications, to provide a seamless experience and pick up/deliver the right van, from/to the right DSP, at the right time, in the right condition.

Basic Qualifications

Bachelor's degree

Experience handling complex programs. Ideally in the automotive sector, in the areas of fleet management, supply chain in fleet or related fields.

Experience in aggregating information and communicating effectively to internal and external stakeholders.

Comfortable with communicating and liaising with senior leadership

Fluent written and verbal english



Preferred Qualifications

MBA or Masters in engineering

Proven ability to organize complex supply chain programs with multiple internal and external actors.

A record of accomplishment in delivering results in a scrappy, ever-growing environment.

A history of teamwork and willingness to roll up oneu2019s sleeves to get the job done.

Fluency in one or more European languages (specifically: German) will be a plus



Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.



Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.



Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.