16 Process Optimization jobs in London

Location: London (Hybrid – 4 days in office, 1 day WFH)

Type: initial 6-Month Contract

Rate: £700–£800 per day inside IR35

Leading Asset and Wealth Manager is looking for an experienced Six Sigma Green Belt or (ideally) Black Belt to join their Change Office of dedicated initiative delivery and practice experts who are leading strategic initiatives right across Product, Sales and Marketing, Business Services, Investment Operations, and Information Technology.

As a Process Design & Optimization Lead, you will contribute to the delivery of our business transformation programmes, focusing on Target Operating Models across UK and APAC regions to increase scale and efficiency.

The person we are looking for will have a strong track record working in financial services OR management consulting maximizing value by developing and facilitating initiative approaches, including benefits realization, governance structures, change management, ideally working a central business change or transformation function.

RESPONSIBILITES

Process Re-engineering

• Manage multiple process optimization workstreams E2E within an initiative fully understanding 2-3 process capabilities to both depth and breadth, plus awareness of other process capabilities and who to pull in for expertise.
• Design new workflows and processes. Conduct thorough analyses to understand inefficiencies and bottlenecks and make recommendations on how to resolve them.
• Implement strategies for continuous improvement. Work closely with various departments to streamline processes and enhance overall organizational effectiveness.
• Utilize data-driven insights to make informed decisions. Analyze key performance indicators (KPIs) and metrics to monitor process effectiveness and identify opportunities for enhancement.
• Identify and leverage technology solutions to automate and improve processes. Collaborate with IT teams to implement tools that support operational excellence goals.
• Maintain comprehensive documentation of processes, improvements, and best practices. Ensure that knowledge is shared across the organization

Change/Project Delivery and Delivery Methodology

• Manage multiple independent projects or workstreams; limited cross project dependencies
• Minimal supervision required
• Executes initiatives via standard practice methodologies
• Applies the appropriate practice methodologies to the type of project

Project/Team Leadership

• Communicates effectively with project team by providing clear messages to team without ambiguity and identifies communication barriers within the team
• Maintains team morale by reinforcing positive work environment and recognizes others' accomplishments

Change Management

• Builds a change management strategy and plan as part of the delivery of an effort.
• Work with the Senior Management if additional change management expertise is required for the effort to ensure highly impactful change efforts
• With support from Change Management practitioners, demonstrates ability to gain proficiency in applying and executing innovative change management techniques
• Develops and executes upon communication/content development strategy to effectively engage and inform stakeholder groups.
• Able to identify appropriate and most connective communication channels to engage the appropriate audience groups.

Influencing and Stakeholder Management

• Stakeholders are defined; processes are in place but need to be executed upon
• Understands different perspectives of stakeholders and responds appropriately
• Identifies when escalation required
• Explains and gains support for the desired outcome (eg, the initiative's project delivery approach with stakeholders)
• Can help represent the aligned conclusion and key details at leadership forum

REQUIRED EXPERIENCE

• Lean Six Sigma Green or Black Belt accreditation (mandatory)
• Bachelor's degree or higher
• 5+ years in management consulting or financial services (ideally central change/transformation teams)
• Demonstrated experience in:
• Business process reengineering and operational optimisation
• Business analysis and documentation of requirements/user stories
• Implementing workflow tools and/or robotic process automation (RPA)
• Delivering measurable business benefits through change initiatives
• Working in Agile project environments
• Strong analytical, visual communication, and problem-solving skills
• Effective stakeholder engagement and cross-cultural communication abilities
• Self-directed, organised, and focused on driving tangible outcomes

Desirable:

• Domain experience in asset or wealth management is a strong plus
• you will need to demonstrate strong technical acumen and apply this to project planning and delivery

• Public parks and green spaces, including sports pitches and playgrounds
• Countryside estates and open spaces
• Cemetery and burial services

• Review, map and analyse current processes across the Green Spaces service
• Identify opportunities for greater efficiency, safety, and consistency
• Design and implement improved ways of working in collaboration with operational teams
• Work with ICT and data teams to enhance use of digital tools and monitor progress
• Develop training and support to embed new practices across teams
• Report progress and recommendations to the Head of Culture, Leisure and Environment

• Degree or equivalent professional experience
• Background in process improvement, service transformation, or change management
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal abilities
• Confident with IT systems and data analysis tools
• Flexible, adaptable, and able to influence others positively
• Full UK driving licence and ability to travel within the borough

• Project management qualification (e.g. PRINCE2, Agile, or similar)
• Experience working in local government or public services
• Strategic and creative thinker with a people-centred approach

• Public parks and green spaces, including sports pitches and playgrounds
• Countryside estates and open spaces
• Cemetery and burial services

• Review, map and analyse current processes across the Green Spaces service
• Identify opportunities for greater efficiency, safety, and consistency
• Design and implement improved ways of working in collaboration with operational teams
• Work with ICT and data teams to enhance use of digital tools and monitor progress
• Develop training and support to embed new practices across teams
• Report progress and recommendations to the Head of Culture, Leisure and Environment

• Degree or equivalent professional experience
• Background in process improvement, service transformation, or change management
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal abilities
• Confident with IT systems and data analysis tools
• Flexible, adaptable, and able to influence others positively
• Full UK driving licence and ability to travel within the borough

• Project management qualification (e.g. PRINCE2, Agile, or similar)
• Experience working in local government or public services
• Strategic and creative thinker with a people-centred approach

Process Improvement Specialist with excellent DMAIC, end-to-end process improvement and process design experience required by a leading Financial Services company, on a hybrid basis from their London HQ (3 days / week on site).

Please note: this is an end-to-end process improvement delivery role, not focused on operational excellence.

This is a permanent role, offering a salary of between £80,000 - £95,000 (DOE) + bonus + an excellent benefits package.

You will join a newly established, high-calibre Process Improvement team, delivering key projects that drive operational effectiveness across the business. You will monitor process improvement initiatives to guarantee alignment with company objectives, while upholding best practices and process standards.

You will be at the forefront of driving transformational change through strategic process optimisation initiatives. Reporting to the Head of Business Process Improvement, you will lead end-to-end projects that enhance efficiency, reduce risk, and create measurable business value.

You’ll coach teams across the organisation in Lean methodologies and champion a performance-driven approach to business operations, creating a sustainable improvement culture and shaping the future of enterprise processes.

To be considered for this opportunity, applicants must have the following experience:

• Lean Six Sigma Black Belt
• Excellent end-to-end process improvement skills
• Proven experience delivering DMAIC, transformational change, and process redesign initiatives
• Strong record in the delivery of end-to-end process improvement projects, including automation, capacity gains, and cost reduction
• Deep knowledge of Lean tools, root cause analysis, and structured, data-driven methodologies
• Expertise in Business Process Management (BPM) tools and methodologies
• Skilled in Failure Mode and Effects Analysis (FMEA) to assess and mitigate risks
• Excellent workshop facilitation skills
• Pragmatic and solutions-driven, with the ability to make sound decisions using limited or incomplete data
• Excellent stakeholder engagement skills, with the ability to tailor communication styles to suit different audiences

This is an excellent opportunity to join a newly established, high-impact team in a visible role, where you will spearhead change, lead cross-functional initiatives, and help embed a culture of continuous improvement.

We are committed to an inclusive recruitment process. If you require any adjustments to be made in our communication methods, please let us know.

Process Improvement Systems Analyst – London

We are seeking a technically minded and detail-oriented Process Improvement Systems Analyst to join our Financial Services client’s Continuous Improvement team. This role combines hands-on systems administration with process improvement, offering the opportunity to work with platforms such as Jira, ServiceNow, Dynamics 365, and other internal tools.

This position is well-suited to someone early in their IT, systems, or operations career who is comfortable learning new tools, enjoys problem-solving, and has the drive to spot inefficiencies and suggest smarter ways of working.

Key Responsibilities

• Identify process inefficiencies and put forward recommendations to resolve them.
• Configure and manage platforms including Jira, ServiceNow, Dynamics 365, and other internal systems.
• Provide 1st line support for business-critical applications, ensuring issues are resolved quickly and effectively.
• Support and maintain API integrations and smooth data flows between systems.
• Collaborate with colleagues across the organisation to understand requirements and deliver process improvements.
• Partner with the Digital Workplace team to standardise workflows for account setup, permissions, and approvals.
• Maintain clear documentation of processes, system configurations, and best practices.

Skills & Experience

• Technical exposure gained through studies, IT systems administration, or 1st line support.
• Familiarity with business platforms such as Jira, ServiceNow, or Dynamics 365.
• Comfort with API integrations and system configuration.
• Strong attention to detail and a structured, problem-solving mindset.
• A natural drive to spot inefficiencies and seek out process improvements.
• Clear communication skills with the ability to work effectively across technical and non-technical teams.

Desirable:

• Experience with workflow automation tools (e.g. Power Automate, Zapier).
• Familiarity with reporting/dashboarding tools such as Power BI.
• Interest in continuous improvement, operational efficiency, and business transformation.