7 Professional Services jobs in Northamptonshire

I am looking for a Service Delivery Associate to join a market leading global organisation in Northamptonshire. This position is central to delivering a seamless client experience, providing front line support and ensuring queries are resolved quickly and effectively.

Key Responsibilities:

• Be the first point of contact for client queries via our shared inbox.
• Take ownership of requests and issues, ensuring they're resolved quickly and professionally.
• Coordinate with internal teams to deliver the best outcomes for clients.
• Produce reports, track SLAs, and support service review meetings.
• Spot opportunities for improvement and help shape best practices.

Experience Required:

• 1-2 years' experience in a customer service or client-facing role, ideally within IT.
• Strong communication, organisation and problem-solving skills.
• Confident with Microsoft Office, and able to manage multiple priorities in a fast-paced environment.
• A real passion for customer excellence.

Advantageous:

• ITIL Foundation certification.
• Experience with ITSM tools (e.g. Autotask).
• Knowledge of IT service delivery or infrastructure.

This is a great opportunity for someone who is ambitious, proactive, and keen to build a career in service delivery within the IT sector. If you think this is you then send your cv

At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.

By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

Technical Service Delivery Manager
Hybrid - Locations: Northampton, Manchester, Wiltshire

Are you a customer-obsessed IT leader with a knack for managing complex service environments and building long term client relationships? We're currently recruiting for an experienced Technical Service Delivery Manager to join a fast-growing organisation. You'll be the critical link between technical delivery teams and high-profile enterprise clients.

Key Responsibilities:

• Own service delivery excellence : Ensure operational targets and contractual obligations are consistently met, with strict adherence to ITIL practices (Incident, Problem, Change, CSI).
• Be the escalation point : Provide technical guidance across Microsoft, O365, AD, Azure, AWS, networking (WAN, LAN, SD-WAN, Wi-Fi), and infrastructure. Support technical teams in resolving escalations quickly and effectively.
• Lead customer engagement : Run regular service review meetings, provide clear reporting, and build long-term relationships by understanding client goals, challenges, and success metrics. Confidently handle conversations up to C-level.
• Drive data-driven reporting : Monitor and report on SLA metrics, create service reports, and support licensing, capacity, and availability planning. Transparency is key.
• Champion process improvement : Identify root causes, streamline workflows, and introduce innovations that enhance client outcomes.
• Collaborate strategically : Work with Account Managers and Solutions teams to identify growth opportunities and contribute to IT strategy reviews and technology roadmaps.
• Mentor and support colleagues : Help develop other Service Delivery Managers and contribute to a high-performance, collaborative team culture.

Experience Required:

We're seeking someone who can combine technical authority with service delivery leadership.

• 7-10 years' IT experience, including at least 5 years in service delivery/service management.
• Previous technical background (2nd line upwards) with confidence advising on solutions.
• Experience in an MSP or multi-client environment (retail/distribution experience a plus).
• Technical knowledge across Microsoft stack, networking, infrastructure, Azure, and AWS.
• Certifications: AZ-900 and ITIL Foundation (or equivalent practical experience) .
• Excellent communication and stakeholder management skills, with the ability to command a room and communicate confidently with C-level.
• Attributes: professional, resilient under pressure, confident, and a strong team player who contributes to a positive team spirit.
• Proven ability to manage medium to large scale client environments (500+ users).

• Passion for service excellence and a proactive approach to continuous improvement.

Advantageous:

• Experience with Autotask or similar ITSM tools.
• Project or transition management experience.
• Customer excellence training or certifications.

What's In It for You:

• Hybrid working (3 days in-office, 2 from home).
• 25 days holiday (rising to 30), plus bank holidays and optional unpaid leave.
• Career development through a structured mentoring and progression plan.

If you're passionate about delivering technical services and looking for a role that mixes strategic thinking with hands on impact, send your cv

At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.

By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

Technical Service Delivery Manager
Hybrid - Locations: Northampton, Manchester, Wiltshire

Are you a customer-obsessed IT leader with a knack for managing complex service environments and building long term client relationships? We're currently recruiting for an experienced Technical Service Delivery Manager to join a fast-growing organisation. You'll be the critical link between technical delivery teams and high-profile enterprise clients.

Key Responsibilities:

• Own service delivery excellence : Ensure operational targets and contractual obligations are consistently met, with strict adherence to ITIL practices (Incident, Problem, Change, CSI).
• Be the escalation point : Provide technical guidance across Microsoft, O365, AD, Azure, AWS, networking (WAN, LAN, SD-WAN, Wi-Fi), and infrastructure. Support technical teams in resolving escalations quickly and effectively.
• Lead customer engagement : Run regular service review meetings, provide clear reporting, and build long-term relationships by understanding client goals, challenges, and success metrics. Confidently handle conversations up to C-level.
• Drive data-driven reporting : Monitor and report on SLA metrics, create service reports, and support licensing, capacity, and availability planning. Transparency is key.
• Champion process improvement : Identify root causes, streamline workflows, and introduce innovations that enhance client outcomes.
• Collaborate strategically : Work with Account Managers and Solutions teams to identify growth opportunities and contribute to IT strategy reviews and technology roadmaps.
• Mentor and support colleagues : Help develop other Service Delivery Managers and contribute to a high-performance, collaborative team culture.

Experience Required:

We're seeking someone who can combine technical authority with service delivery leadership.

• 7-10 years' IT experience, including at least 5 years in service delivery/service management.
• Previous technical background (2nd line upwards) with confidence advising on solutions.
• Experience in an MSP or multi-client environment (retail/distribution experience a plus).
• Technical knowledge across Microsoft stack, networking, infrastructure, Azure, and AWS.
• Certifications: AZ-900 and ITIL Foundation (or equivalent practical experience) .
• Excellent communication and stakeholder management skills, with the ability to command a room and communicate confidently with C-level.
• Attributes: professional, resilient under pressure, confident, and a strong team player who contributes to a positive team spirit.
• Proven ability to manage medium to large scale client environments (500+ users).

• Passion for service excellence and a proactive approach to continuous improvement.

Advantageous:

• Experience with Autotask or similar ITSM tools.
• Project or transition management experience.
• Customer excellence training or certifications.

What's In It for You:

• Hybrid working (3 days in-office, 2 from home).
• 25 days holiday (rising to 30), plus bank holidays and optional unpaid leave.
• Career development through a structured mentoring and progression plan.

If you're passionate about delivering technical services and looking for a role that mixes strategic thinking with hands on impact, send your cv

At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.

By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

• Identify and pursue new business opportunities within enterprise accounts through proactive outreach, networking, and strategic prospecting.
• Develop and nurture a robust sales pipeline, managing the entire sales cycle from initial contact to closing.
• Conduct thorough needs assessments with potential clients to understand their business challenges and demonstrate how our SaaS solutions can address them.
• Deliver compelling presentations and product demonstrations tailored to the specific needs of prospective clients.
• Negotiate and close complex sales contracts, ensuring mutually beneficial agreements.
• Collaborate with marketing teams to develop targeted campaigns and generate qualified leads.
• Build and maintain strong, long-lasting relationships with key stakeholders and decision-makers within target organizations.
• Stay up-to-date with industry trends, competitive landscape, and market developments to identify new sales opportunities.
• Meet and exceed monthly, quarterly, and annual sales targets and revenue goals.
• Provide accurate sales forecasts and pipeline reports to management on a regular basis.
• Act as a trusted advisor to clients, understanding their evolving needs and ensuring their long-term success with our platform.

• Proven track record of success in B2B sales, specifically within the SaaS or technology sector, with at least 5 years of experience.
• Demonstrated ability to consistently meet or exceed sales quotas.
• Experience in managing complex sales cycles and closing enterprise-level deals.
• Excellent communication, presentation, negotiation, and interpersonal skills.
• Strong understanding of sales methodologies and CRM systems (e.g., Salesforce).
• Ability to work independently, manage time effectively, and thrive in a remote work environment.
• Bachelor's degree in Business, Marketing, or a related field, or equivalent work experience.
• A proactive and persistent approach to business development and sales.

About MIB
At MIB our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads. Working in partnership with the Police, Insurers and Government our collective aim is to make it a thing of the past but, until that’s accomplished, we’re here to compensate victims quickly, fairly and compassionately.

Last year we helped more than 34,000 people struck by uninsured and hit-and-run drivers and paid over £400 million in compensation to support victims rebuild their lives.

About the role 

Drive service excellence at the heart of MIB - lead the delivery of our products and services, ensure they run smoothly and meet customer needs, and champion continuous improvement to help us end uninsured driving for good.

Key Responsibilities 

• Manage the daily delivery of MIB products and services, ensuring seamless deployment of changes into the live environment with a continuous improvement mindset.
• Lead a skilled operational team, guiding them in the delivery of change, in the resolution of complex issues, queries and complaints across a range of specialised areas
• Track KPIs and SLAs, proactively identifying issues and implementing corrective actions to maintain high service standards.
• Ensure services are delivered within agreed budgets and resource allocations
• Build and maintain strong relationships with key internal and external stakeholders, suppliers, and partners
• Work closely with finance, audit, and other internal teams to align service delivery with customer needs and strategic goals
• Own service-specific operational risks, identifying, reporting and managing/mitigation
• Ensure compliance with all relevant regulatory, legal, data protection (including GDPR), and governance frameworks, including the development and management of first-line assurance activities
• Manage supplier, partner, and third-party agreements in collaboration with Legal and Procurement teams
• Support the delivery of MIB strategic goals where relevant

Skills and Experience 

• Experience in product management or service delivery roles, with exposure to multiple products with complex and diverse stakeholders
• Proven experience across the full service lifecycle
• Strong understanding of governance frameworks, including audit and first-line assurance
• Demonstrated ability to lead and develop high-performing teams
• Strong stakeholder relationship management and communication skills
• Significant planning, prioritisation and time management capability
• Experience delivering SLAs for critical services
• Creative problem-solving skills and a proactive mindset
• Clear and concise written and verbal communication
• Innovative thinker – able to use all available resources to get to the right result 

Job Title: Service Delivery Manager - Product 
Salary: £0,000 - 5,000
Grade: 12
Working Hours: 35
Working Pattern: Monday - Friday 
Office Location: Milton Keynes 
Job Type: Permanent 

IT kit supplied to you
£32 (before tax) start up allowance
Hybrid working (2 days in the office per week) from our Milton Keynes office, MK14

Other Benefits include: 
Contributory Group Stakeholder Personal pension scheme 
Life Assurance 
Employee Incentive Scheme 
25 days holiday (plus public holidays) 
Holiday purchase scheme 
Sports and Social Club
24/7 Employee Assistance Programme 
Free access to online tools to support mental and physical health  
Enhanced maternity, paternity and adoption leave 
1 volunteer day each year and charity matched funding scheme

We believe in a workplace where everyone can be themselves. Through our different ideas, personalities and experiences, we redefine what is possible every day. And regardless of your colour, age, race, gender, sexual orientation or anything else you consider yourself to be, there is a place for you at MIB. A place where you can bring your best self to work every day.

So, if you think big, love a challenge and want to make a difference to people’s lives, we want to hear from you.