10 Professional Services jobs in Reading
Senior Director, Professional Services GTM
Posted 8 days ago
Job Viewed
Job Description
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
As a key member of Global Technology Solutions services leadership team, the **Senior Director GTM for Global Professional Services** will lead the transformation and growth of NTT DATA's Professional Services portfolio across all regions. This role is central to driving strategic growth, with Professional Services expected to scale to $1 billion in revenue by 2028.
**Role Overview**
+ The successful candidate will define and enable a world-class portfolio of Professional Services, driving growth into high-value services and increase the successful pursuit of global opportunities and embedding hybrid delivery models as a key competitive differentiator. This role requires a visionary yet pragmatic leader who can deliver measurable business outcomes while driving cross-functional alignment.
**Key Responsibilities**
+ **Strategic Growth Leadership** : Develop and execute a global strategy to transform Professional Services from a legacy, hardware-attached model into a high-impact, IP-driven services business, aligned with the next wave of digital transformation.
+ **Portfolio Innovation:** Design and operationalize a services portfolio that capitalizes on software-defined, API-led, AI-enabled, and zero-touch delivery models, ensuring market relevance and competitive differentiation.
+ **Revenue & Profitability Accountability:** Own and drive key performance metrics including order intake (bookings) and as-sold profitability (margin performance), with a focus on accelerating growth and efficiency in the pre-sales channels.
+ **Operational Excellence:** Partner with Global Delivery and Operational leadership to streamline onboarding, accelerate time-to-value, and implement automation strategies that reduce cost and improve customer outcomes.
+ **Business Integration:** Enable seamless integration with Technology Consulting, Support, and Adoption Services to deliver end-to-end Lifecycle Services, maximizing cross-sell and up-sell opportunities.
+ **Organizational Transformation:** Shape and evolve the Target Operating Model to reflect market needs and build the requisite skills and teams.
+ **Thought Leadership:** Serve as an industry advocate, continually scanning market trends to anticipate shifts in customer needs, emerging technologies, and the evolving vendor ecosystem. Participates in industry forums, promote NTT DATA as thought leader.
+ **Sales Enablement:** Clearly articulate the Professional Services and Technology Solutions value proposition to internal Sales and Solutioning teams, and to external clients and partners at all levels of the business.
**In this position you will be required to:**
+ Define and execute a pragmatic transformation roadmap to shift Professional Services from product-attached to platform-driven, recurring revenue models.
+ Develop and evolve proprietary intellectual property and commercial models to accelerate deal velocity and improved margins.
+ Identify and drive high-impact growth initiatives in partnership with regional and focus country leaders.
+ Serve as the Group-level escalation point for critical Professional Services matters.
+ Support regional bookings, growth performance and execution of business targets.
+ Own global PS methodologies, frameworks, tools, and ensure consistent adoption across the organization.
+ Lead a global Community of Practice focused on winning culture and PS excellence.
+ Champion talent growth and promote NTT DATA as a Global Top Employer.
+ Inspire and align a high-performing global PS leadership team around strategy, performance, and shared success.
**Work experience required**
+ 15+ years of progressive experience in Professional Services, with a strong background in leading complex, cross-functional initiatives across global and matrixed organizations.
+ Demonstrated success in establishing and scaling strategic business functions such as Centres of Excellence, Program Management Offices (PMOs), Product Operations, or New Product Development frameworks within enterprise environments.
+ Extensive experience leading large-scale, multinational programs that drive enterprise-wide transformation, with a focus on operational efficiency, business agility, and customer value.
+ Strong understanding of Organizational Change Management (OCM) principles, with practical experience embedding OCM strategies into business transformation initiatives.
+ Proven track record in the successful delivery of digital and technology-enabled solutions, with familiarity in Agile methodologies, DevOps, and iterative delivery frameworks.
+ Established credibility in client-facing roles, with a history of building trusted relationships, ensuring client success, and driving long-term partnership value.
**Workplace type** **:**
Remote Working
**About NTT DATA**
NTT DATA is a $0+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over 3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Service Delivery Lead
Posted 6 days ago
Job Viewed
Job Description
At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets.
We are in a period of accelerated growth, following a year of key strategic acquisitions and significant investment across all parts of the business from Tech and Data to People and HR, there's never been a more exciting time to join us or a better place to grow your career!
Benefits
Here at CV-Library, we value our employees and are committed to offering the best:
- 25 days holiday, plus bank holidays li>Additional day off for your birthday
- Holiday buy/sell scheme
- Life Assurance - up to 3 times your annual salary
- Medicash healthcare cashback plan - includes dental, physio, osteopathy, complementary and alternative therapies such as reflexology
- Discounts as part of Medicash, gym memberships, shopping, entertainment etc.
- Eyecare and flu vouchers
- Employee Assistance Program and Mental Health First Aiders
- Pension contribution up to 7%
- Ongoing training and development - face to face training sessions available throughout the year
- LinkedIn Learning - over 5,000 free courses to choose from
- Long Service Awards
The Role
Hours: Monday-Friday, 9:00-17:30
Location: Fleet, Hampshire
Working Pattern: Hybrid - 3 days per week on site
Responsibilities:
- Ensuring all raised issues are handled and resolved against agreed SLAs and processes
- Recording of all data relating to incidents within the ticketing system ensuring full alignment to the Incident Management Process
- Line Management of the Service Desk
- Actively picking up incidents and requests to support the team
- Management and coordination of Major Incidents to ensure effective closure and communications are adhered to
- Act as a point of contact for the team for escalated queries
- Conduct regular reports to help identify trends, repeat incidents and common issues, providing direction and support to ensure efficiency and adherence to process
- Actively own and manage Problem and Post Incident Records to conclusion/resolution
- Act as deputy for Change manager when called upon
- Management of OOH Rota and acting as a point of escalation
What we're looking for:
- Knowledge on o365, Windows operating systems and other Microsoft Services
- Any experience with Cisco, Ubiquiti, Meraki would be an asset
- Strong understanding of ITIL processes and best practices
- Good understanding of Monitoring and Logging
- Strong analytical and reporting skills, enabling, highlighting and driving KPIs
- Exceptional stakeholder management, ensuring a quality service is provided
- Strong People management skills
We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements.
Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application.
Service Delivery Lead
Posted 6 days ago
Job Viewed
Job Description
At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets.
We are in a period of accelerated growth, following a year of key strategic acquisitions and significant investment across all parts of the business from Tech and Data to People and HR, there's never been a more exciting time to join us or a better place to grow your career!
Benefits
Here at CV-Library, we value our employees and are committed to offering the best:
- 25 days holiday, plus bank holidays li>Additional day off for your birthday
- Holiday buy/sell scheme
- Life Assurance - up to 3 times your annual salary
- Medicash healthcare cashback plan - includes dental, physio, osteopathy, complementary and alternative therapies such as reflexology
- Discounts as part of Medicash, gym memberships, shopping, entertainment etc.
- Eyecare and flu vouchers
- Employee Assistance Program and Mental Health First Aiders
- Pension contribution up to 7%
- Ongoing training and development - face to face training sessions available throughout the year
- LinkedIn Learning - over 5,000 free courses to choose from
- Long Service Awards
The Role
Hours: Monday-Friday, 9:00-17:30
Location: Fleet, Hampshire
Working Pattern: Hybrid - 3 days per week on site
Responsibilities:
- Ensuring all raised issues are handled and resolved against agreed SLAs and processes
- Recording of all data relating to incidents within the ticketing system ensuring full alignment to the Incident Management Process
- Line Management of the Service Desk
- Actively picking up incidents and requests to support the team
- Management and coordination of Major Incidents to ensure effective closure and communications are adhered to
- Act as a point of contact for the team for escalated queries
- Conduct regular reports to help identify trends, repeat incidents and common issues, providing direction and support to ensure efficiency and adherence to process
- Actively own and manage Problem and Post Incident Records to conclusion/resolution
- Act as deputy for Change manager when called upon
- Management of OOH Rota and acting as a point of escalation
What we're looking for:
- Knowledge on o365, Windows operating systems and other Microsoft Services
- Any experience with Cisco, Ubiquiti, Meraki would be an asset
- Strong understanding of ITIL processes and best practices
- Good understanding of Monitoring and Logging
- Strong analytical and reporting skills, enabling, highlighting and driving KPIs
- Exceptional stakeholder management, ensuring a quality service is provided
- Strong People management skills
We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements.
Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application.
Service Delivery Lead
Posted 17 days ago
Job Viewed
Job Description
At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets.
We are in a period of accelerated growth, following a year of key strategic acquisitions and significant investment across all parts of the business from Tech and Data to People and HR, there’s never been a more exciting time to join us or a better place to grow your career!
Benefits
Here at CV-Library, we value our employees and are committed to offering the best:
- 25 days holiday, plus bank holidays
- Additional day off for your birthday
- Holiday buy/sell scheme
- Life Assurance – up to 3 times your annual salary
- Medicash healthcare cashback plan – includes dental, physio, osteopathy, complementary and alternative therapies such as reflexology
- Discounts as part of Medicash, gym memberships, shopping, entertainment etc.
- Eyecare and flu vouchers
- Employee Assistance Program and Mental Health First Aiders
- Pension contribution up to 7%
- Ongoing training and development – face to face training sessions available throughout the year
- LinkedIn Learning – over 5,000 free courses to choose from
- Long Service Awards
The Role
Hours: Monday-Friday, 9:00-17:30
Location: Fleet, Hampshire
Working Pattern: Hybrid – 3 days per week on site
Responsibilities:
- Ensuring all raised issues are handled and resolved against agreed SLAs and processes
- Recording of all data relating to incidents within the ticketing system ensuring full alignment to the Incident Management Process
- Line Management of the Service Desk
- Actively picking up incidents and requests to support the team
- Management and coordination of Major Incidents to ensure effective closure and communications are adhered to
- Act as a point of contact for the team for escalated queries
- Conduct regular reports to help identify trends, repeat incidents and common issues, providing direction and support to ensure efficiency and adherence to process
- Actively own and manage Problem and Post Incident Records to conclusion/resolution
- Act as deputy for Change manager when called upon
- Management of OOH Rota and acting as a point of escalation
What we’re looking for:
- Knowledge on o365, Windows operating systems and other Microsoft Services
- Any experience with Cisco, Ubiquiti, Meraki would be an asset
- Strong understanding of ITIL processes and best practices
- Good understanding of Monitoring and Logging
- Strong analytical and reporting skills, enabling, highlighting and driving KPIs
- Exceptional stakeholder management, ensuring a quality service is provided
- Strong People management skills
We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements.
Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application.
Director of Service Delivery
Posted 4 days ago
Job Viewed
Job Description
They are currently recruiting for an inspirational Director of Service Delivery. This is a pivotal role leading the design and delivery of their frontline services, ensuring they are high quality, person centred and making a lasting difference in the lives of individuals and communities across Surrey and surrounding areas.
Salary: £60k - 70k (DOE)
Hours: 35 hours
Company Benefits: 26 days annual leave (rising with service) + bank holidays + 1 extra days leave on your birthday, Pension, Access to Simply Health, Blended working, Employee discount programme and more.
Location - Hybrid / Woking with some travel across sites in Surrey
Reporting directly to the CEO and as part of the senior leadership team, you will provide compassionate and strategic leadership across all operational areas - including mental health, substance use, and outreach. The Director of Service Delivery ensures services are safe, inclusive, and trauma-informed, and that they reflect the diversity and lived experience of the communities they support.
You will hold accountability for service performance, safeguarding, quality assurance, and system partnerships. You will work closely with the CEO, the Director of Operations (internal systems and transformation), and the Head of Finance and Resources to ensure operational delivery is effectively supported by infrastructure, systems, and financial stewardship.
Our ideal applicant will have/be;
- Proven track record of delivering high quality, person led and socially impactful services and managing internal functions
- Senior operational leadership experience in health, care, VCSE or related sectors
- Experience in managing safeguarding, service compliance and staff wellbeing
- Demonstrated success in leading performance improvement and impact measurement
- Strong partnership working experience across statutory, VCSE and community systems
- Budget management, including responsibility for service level budget setting, monitoring and decision making
- Deep understanding of safeguarding frameworks, regulation and operational risk
- Strong leadership and coaching skills rooted in empathy, empowerment and inclusion
This post is subject to an enhanced DBS check. Please note past drug and/or alcohol or criminality history will not necessarily discount you from undertaking this role
eSift have been appointed as the resource partner and we are managing this role on behalf of our client. To apply for this position please click on the "apply now" button below. Your CV will then be held on our central database, if for any reason you do not wish us to retain your details please contact us via (url removed) .
Director of Service Delivery
Posted 5 days ago
Job Viewed
Job Description
They are currently recruiting for an inspirational Director of Service Delivery. This is a pivotal role leading the design and delivery of their frontline services, ensuring they are high quality, person centred and making a lasting difference in the lives of individuals and communities across Surrey and surrounding areas.
Salary: £60k - 70k (DOE)
Hours: 35 hours
Company Benefits: 26 days annual leave (rising with service) + bank holidays + 1 extra days leave on your birthday, Pension, Access to Simply Health, Blended working, Employee discount programme and more.
Location - Hybrid / Woking with some travel across sites in Surrey
Reporting directly to the CEO and as part of the senior leadership team, you will provide compassionate and strategic leadership across all operational areas - including mental health, substance use, and outreach. The Director of Service Delivery ensures services are safe, inclusive, and trauma-informed, and that they reflect the diversity and lived experience of the communities they support.
You will hold accountability for service performance, safeguarding, quality assurance, and system partnerships. You will work closely with the CEO, the Director of Operations (internal systems and transformation), and the Head of Finance and Resources to ensure operational delivery is effectively supported by infrastructure, systems, and financial stewardship.
Our ideal applicant will have/be;
- Proven track record of delivering high quality, person led and socially impactful services and managing internal functions
- Senior operational leadership experience in health, care, VCSE or related sectors
- Experience in managing safeguarding, service compliance and staff wellbeing
- Demonstrated success in leading performance improvement and impact measurement
- Strong partnership working experience across statutory, VCSE and community systems
- Budget management, including responsibility for service level budget setting, monitoring and decision making
- Deep understanding of safeguarding frameworks, regulation and operational risk
- Strong leadership and coaching skills rooted in empathy, empowerment and inclusion
This post is subject to an enhanced DBS check. Please note past drug and/or alcohol or criminality history will not necessarily discount you from undertaking this role
eSift have been appointed as the resource partner and we are managing this role on behalf of our client. To apply for this position please click on the "apply now" button below. Your CV will then be held on our central database, if for any reason you do not wish us to retain your details please contact us via (url removed) .
ICT Service Delivery Manager
Posted 8 days ago
Job Viewed
Job Description
Job ID
Posted
29-May-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Data Centers, Engineering/Maintenance
Location(s)
Slough - England - United Kingdom of Great Britain and Northern Ireland
**Job Title: ICT Service Delivery Manager**
**Business Sector: Data Centre Solutions, Critical Environment**
**Location: Slough**
**COMPANY PROFILE**
CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally, we employ over 70,000 employees and operate in 48 countries.
**Purpose of the Job**
+ The DCS Service Delivery Manager is responsible for controlling and implementing a Cabling Service on a minor project scale.
+ The IT Services Delivery Manager is responsible for liaising with the MS business unit coordinator to ensure delivery of the project within the timescales and budgets are closely monitored
+ It is the DCS Services Delivery Manager's responsibility to liaise closely with their customer and promote a positive image of the company at all times.
+ The DCS Services Delivery Manager is responsible for ensuring that the relevant process and procedures are implemented, and adhered to, at all times.
+ The operational requirements for customer sites are to ensure that, the Service Delivery Manager's team of engineers, are covering 24-hour 365 days per year basis.
+ The IT Services Delivery Manager is responsible for working with the Contract Manager to ensure that adequate resources are available to deliver the service expected by Client.
**Key Responsibilities**
+ Liaise with various IT silos to organise front line support for all minor projects & day to day operations
+ Attend meetings to update IT silos of the progress of projects
+ Attend meetings with IT silos to discuss up & coming day requests
+ Arrange additional labour for weekend or small projects, and for all holidays and cover for sick, sign off addition labour time sheets.
+ Ensure that all staff are wearing the correct uniform supplied by the service provider.
+ Provide quotes for new / enhanced services as required.
+ Provide detailed surveys for existing and new / enhanced services as required.
+ Carry out regular staff appraisals.
+ Ensure that the DCS engineers training is reviewed on a regular basis and that the training matrix is kept up to date.
+ Make sure all health and safety requirements are met, and document any accidents that occur.
+ Attend meetings with the Contract manager to discuss any issues, large scale extra works or additional labour requirements.
+ Attend meetings with MS operations manager to discuss issues, requests & achievements.
+ Make sure all health and safety requirements are met, and document any accidents that occur.
+ Review / Complete Method Statements /Risk assessments when required.
+ Ensure where possible that all team members are on time & wearing the correct clothing as per the contracts requirements
+ Ensure that all monitoring systems and ensure that all requests are carried out to the clients designated timelines.
+ Liaise with business unit front line support staff to ensure that any BU specific I.T. requirements are met and advise accordingly if delays are anticipated.
+ Make sure all work is carried out to the standard expected by the client
+ Ensure that stock is ordered as & when required.
+ Produce the appropriate reports and present to the client on an agreed basis.
+ Provide surveys to CBRE / Client when required.
+ Co-ordinate the solving of faults which may occur.
+ Monitor infrastructure availability and ensure additional components /labour is available to meet the demand.
+ Make sure that all Comms rooms are kept to a standard expected by the client
+ Liaise with electrical department when additional power is or alterations are required
+ Ensure that shift members collect all hardware prior to 5pm from the I.T store or from the relevant store room.
+ Notify the shift of any urgent requirements and time prevailing survey requests and prepare labels etc.
+ Create quotes and submit to the client for approval as and when necessary.
+ Upload all test results associated to infrastructure installations, these may be required for client review or warranty issues.
+ Review the DCS related procedures on a regular basis and update / distribute when necessary.
+ Ensure that the calibrating of all DCS test equipment is calibrated within the relevant periods
+ Ensure frame schedules / business systems are updated as and when changes are carried out.
+ To perform any other duties within your skill set as delegated by your Line Manager
+ To ensure that all IMAC related databases are reviewed and updated, on a regular basis, with the current information.
+ To be responsible for the guardianship of all data bearing assets as they go through the decommissioning process until they are destroyed/removed from site.
**Accountabilities**
+ Directly accountable to the Data Centre Manager for all HR/pay/sickness and training requirements.
+ The post holder has directly reporting staff.
+ This post carries no direct budgetary responsibility but financial awareness is required.
**EQUAL OPPORTUNITIES**
We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
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Head of Service Delivery
Posted 2 days ago
Job Viewed
Job Description
Head of Service Delivery
Location: Oxford, Hybrid
Contract Type: Permanent
Industry: Aerospace Manufacturing
Salary: Up to £110,000 per annum
Summary
As Head of Service Delivery, you will play a pivotal leadership role in ensuring the on-time, on-cost, and on-quality delivery of all commitments to both internal and external customers. You will uphold the highest standards of quality, safety, and operational excellence across multiple operational Delivery Teams.
Acting as a key leader, you will drive customer satisfaction, operational and financial performance, and foster a culture of high performance within your teams.
You will provide strategic leadership and oversight, deputising for the Head of Operations when required, representing the Operations Department to internal corporate stakeholders, local UK leadership, and external customers. You will be accountable for the end-to-end delivery performance of Civil and Defence support contracts and delivery projects, ensuring compliance with KPIs, SLAs, and contractual obligations.
The role demands a strong track record in senior operations leadership, ideally within aerospace, defence, or highly regulated heavy engineering sectors. You will manage diverse operational teams across multiple contracts or programmes, with a deep understanding of support contracts, MRO operations, and complex project delivery. Your leadership will be instrumental in maintaining operational excellence, managing budgets, and ensuring compliance with aviation regulations and safety standards.
This position requires eligibility for Security Clearance (SC) and a DBS check. Compliance with Export Control Regulations is mandatory.
Skills
- Proven senior operations leadership (8+ years) in aerospace, defence, or regulated heavy engineering
- Strategic leadership and team management across multiple operational delivery teams
- Strong knowledge of support contracts, Maintenance, Repair and Overhaul (MRO) operations
- Excellent communication, interpersonal, and influencing skills at all organisational levels
- Demonstrable ability to manage complex projects and multiple priorities simultaneously
- Data-driven decision-making with strong analytical and problem-solving skills
- Proficiency in operational excellence methodologies (Lean, Six Sigma) highly desirable
- Sound commercial acumen including budget and financial management
- Knowledge of aviation regulations and safety standards
- Eligibility for SC clearance and DBS check; compliance with Export Control Regulations
Software/Tools
- Operational performance management systems
- Project and programme management tools
- Data analysis and reporting software
- Lean and Six Sigma toolsets (preferred)
Certifications & Standards
- Bachelor's degree in Engineering, Operations Management, Business Administration, or related field (Master’s degree preferred)
- Security Clearance (SC) eligibility
- DBS clearance
- Operational excellence certifications (Lean, Six Sigma) highly desirable
- Knowledge of aviation safety and regulatory standards
Senior Business Development Manager - Software Solutions
Posted 2 days ago
Job Viewed
Job Description
Key Responsibilities:
- Identify and pursue new business opportunities through proactive market research, networking, and lead generation.
- Develop and execute strategic sales plans to achieve and exceed sales targets.
- Build and maintain strong, long-lasting relationships with key decision-makers in target organizations.
- Understand client needs and effectively articulate the value proposition of our software solutions.
- Lead the sales process from initial contact to contract negotiation and closing.
- Collaborate with marketing and product teams to develop effective sales collateral and campaigns.
- Provide accurate sales forecasts and pipeline management reports.
- Stay abreast of industry trends, competitive landscape, and emerging technologies.
- Represent the company at virtual industry events and conferences.
- Mentor and support junior members of the sales team.
Qualifications and Experience:
- Bachelor's degree in Business, Marketing, Computer Science, or a related field.
- A minimum of 6 years of proven experience in B2B sales, business development, or account management, specifically within the software or technology sector.
- Demonstrated success in exceeding sales quotas and closing complex deals.
- Strong understanding of software development lifecycles and SaaS models.
- Excellent communication, negotiation, and presentation skills.
- Proven ability to build rapport and trust with clients at executive levels.
- Self-motivated, organized, and able to work independently in a remote setting.
- Proficiency in CRM software (e.g., Salesforce) and sales productivity tools.
- A strategic mindset with the ability to identify and capitalize on market opportunities.
- Adaptability and a willingness to learn new technologies and sales methodologies.
Head of Service Delivery | Basingstoke/Hybrid | £80,000 - £110,000 |
Posted today
Job Viewed
Job Description
Head of Service Delivery | Basingstoke/Hybrid | £80,000 - £10,000 |
Customer Success | Delivery Leadership | Fintech | SaaS | Agile | PMO | Implementation | Strategy | Growth | Culture Builder
Are you the kind of leader who thrives in high-growth environments?
Do you know how to scale delivery teams while keeping customers genuinely happy?
I’m working with a fast-scaling fintech that’s transforming how enterprise clients manage cash and payments. They’re on the hunt for a Head of Delivery to lead the post-sale customer journey, from onboarding and implementation to support and long-term success.
You’ll be owning the full delivery lifecycle, managing teams across Customer Success, PMO, Implementation, and Support. This is a strategic leadership role where you’ll shape delivery frameworks, drive customer retention, and build scalable processes that actually work.
You’ll be joining a tight-knit leadership team and playing a key role in defining how the business grows. Think: high autonomy, high impact, and a culture that values pragmatism over process for process’s sake.
What you’ll be doing:
- Leading multifunctional teams across delivery, support, and success
- Building scalable onboarding and implementation frameworks
- Driving customer retention and upsell through relationship management
- Owning delivery strategy and KPIs across the department
- Championing Agile/Hybrid methodologies and continuous improvement
What they’re looking for:
- Strong leadership in enterprise SaaS or fintech delivery
- Experience scaling teams and processes in a fast-paced environment
- Background in regulated industries (banking, payments, etc.)
- Strategic thinker with a hands-on approach
In return you will get a salary up to £110,000 and you w l get Hybrid working, 26 days holiday + bank, solid pension and more.
If you’re interested please apply or send your CV to
No sponsorship.