59 Resident Manager jobs in the United Kingdom

Resident Liaison Manager 

Cladding Remediation - Projects within London & Home Counties 

£40,000 - £55,000 Plus Package

Our client, a contractor based in Lewisham, are currently looking for an experienced Senior resident Liaison Officer to join their planned maintenance team managing 2-3 resident liaison officers. 

Our client are based in Kent but operate nationally. Projects will be delivered around London & M25. Works that they specialise on will be cladding remediation, EWI schemes and decarbonisation projects.

Within this role, day to day duties will include but not be limited too:

Writing and Building Processes for a robust and compotent Liaison team

Ensure correct resident liaison structure is built in order to deliver cladding remediation schemes

Work hand in hand with director to build resident liaison function

Manage RLOS and build Resident Liaison Team

To be the point of contact when the client or tenant requires job updates.

Own all complaints and ensure that these are dealt with in a prompt and effective manner

For longer planned works, keep the tenant updated with progress and be there if there are any issues that arise.

Work with the Contract Manager & Site team to make sure that the client is informed of any issues and that should they send an enquiry, that we have dealt with it.

Support the help-desk with emails that come in from sub-contractors and client on a daily basis

Visit tenants when required.

Carry out condition and customer satisfaction surveys

Arranging and booking appointments/visits to properties

My client are seeking someone with experience working as a Senior resident Liaison Officer or Resident Liaison Manager, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired.

If this role is of interest please apply or contact Danny Mangan for more information.

Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer

Resident Liaison Manager 

Planned Maintenance, Decarbonisation and FRA Contract - Social Housing

£45,000 - £50,000 Plus Package

Our client, a national construction contractor, are currently looking for an experienced RLO manager to join their planned maintenance framework.

Our client are based in Hertfordshire but operate nationally. Projects will be delivered for a local authority and include external and internal planned maintenance, fire safety and decarbonisation projects. Within this role you will be responsible for a team of 4-6 RLOS at any one time.

Within this role, day to day duties will include but not be limited too:

Writing and Building Processes for a robust and competent Liaison team

Ensure correct resident liaison structure is built in order to deliver planned maintenance schemes.

Work hand in hand with director to build resident liaison function

Manage RLOS and build Resident Liaison Team

To be the point of contact when the client or tenant requires job updates.

Own all complaints and ensure that these are dealt with in a prompt and effective manner

For longer planned works, keep the tenant updated with progress and be there if there are any issues that arise.

Work with the Contract Manager & Site team to make sure that the client is informed of any issues and that should they send an enquiry, that we have dealt with it.

Support the help-desk with emails that come in from sub-contractors and client on a daily basis

Visit tenants when required.

Carry out condition and customer satisfaction surveys

Arranging and booking appointments/visits to properties

My client are seeking someone with experience working as a Senior resident Liaison Officer or Resident Liaison Manager, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired.

If this role is of interest please apply or contact Danny Mangan for more information.

Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer

Resident Liaison Manager 

Cladding Remediation - Projects within London & Home Counties 

£40,000 - £55,000 Plus Package

Our client, a contractor based in Lewisham, are currently looking for an experienced Senior resident Liaison Officer to join their planned maintenance team managing 2-3 resident liaison officers. 

Our client are based in Kent but operate nationally. Projects will be delivered around London & M25. Works that they specialise on will be cladding remediation, EWI schemes and decarbonisation projects.

Within this role, day to day duties will include but not be limited too:

Writing and Building Processes for a robust and compotent Liaison team

Ensure correct resident liaison structure is built in order to deliver cladding remediation schemes

Work hand in hand with director to build resident liaison function

Manage RLOS and build Resident Liaison Team

To be the point of contact when the client or tenant requires job updates.

Own all complaints and ensure that these are dealt with in a prompt and effective manner

For longer planned works, keep the tenant updated with progress and be there if there are any issues that arise.

Work with the Contract Manager & Site team to make sure that the client is informed of any issues and that should they send an enquiry, that we have dealt with it.

Support the help-desk with emails that come in from sub-contractors and client on a daily basis

Visit tenants when required.

Carry out condition and customer satisfaction surveys

Arranging and booking appointments/visits to properties

My client are seeking someone with experience working as a Senior resident Liaison Officer or Resident Liaison Manager, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired.

If this role is of interest please apply or contact Danny Mangan for more information.

Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer

Ready to find the right role for you?



Salary: 35000 per annum plus car allowance and Veolia benefits

Hours: 40 hours per week

Location: Derwenthorpe, YO31 0QQ




When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone.



Whether you're looking to overhaul the industry, or just do a good day's work, we know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.




What we can offer you:

• 25 days of annual leave
  
• Access to our people's pension scheme
  
• Free physiotherapy service
  
• Discounts on everything from groceries to well known retailers
  
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
  
• Ongoing training and development opportunities, allowing you to reach your full potential
  

What you'll be doing:

• Acting as the primary point of contact for residents, managing communications and building positive relationships while handling complaints and issues professionally
  
• Providing expert advice on district heating systems (operational and billing aspects) and connecting residents with financial assistance resources when needed
  
• Managing sensitive resident information confidentially, ensuring compliance with data protection requirements while making appropriate adjustments for vulnerable residents
  
• Planning and organising resident engagement activities including open days/evenings, maintaining regular updates through both verbal and written communication
  
• Coordinating with multiple stakeholders including clients, resident groups, and internal teams to ensure effective service delivery
  
• Proactively planning 6 months ahead to address operational and legislative changes, with authority to resolve queries and apply compensation when appropriate
  

What we're looking for:

• Strong communication skills with a proven track record in customer service, ideally within social housing or similar sectors.
  
• Proficient in relationship management, demonstrating strong customer service skills and ability to build positive connections
  
• Strong decision-making abilities and time management skills, with a focus on continuous improvement
  
• Competent IT skills and ability to manage projects effectively
  
• Positive, can-do attitude with excellent teamwork capabilities
  
• Basic understanding of business operations and financial management principles

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to be listed in The Sunday Times Best Places to Work 2024, being named as a Top 10 Very Big Organisation to work for two years in a row! This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.

We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.

We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of sex, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, nationality, ethnic or national origin, religion or belief, disability or age.

We therefore welcome and encourage all candidates who meet the minimum requirements to apply.

A large Housing Association is looking for a Property Management Officer on a temporary basis for approximately 3 months with permanent opportunities.

Key responsibilities are as follows

As a Property Management Executive you will have the required authority, budget, skills and support to creatively address the housing needs of your residents. You will be the main point of contact for residents and will be personally accountable for delivering services to residents in a small area patch.

You will be responsible for managing service charge estimates, collecting rent and service charges, ordering and managing repairs, managing estate and dealing with any tenancy or neighbourhood issues that arise. Where appropriate you may work with external Managing Agents for the delivery of company standards. Your services will be delivered locally where possible.

You will meet residents annually to identify their priorities for the year. You will take ownership for getting the job done and keep residents updated on the progress.

Where issues arise that you cannot deal with directly, you will work on behalf of residents and with other stakeholders, engaging services inside and outside to ensure their needs are met. However, you will retain responsibility when other people are involved, making sure that they do what they agree to do

Hourly rate PAYE £20.84 and £27.56 Umbrella

Essential Requirements

Ideally looking for someone who has worked in property management
Excellent interpersonal skills and able to pick things up quickly
Excellent on Word & Excel
Must be immediately available or on short notice

Property Management Administrator

Salary £17 per hour dependent on skills and experience

Office based Rawdon LS19
Part time circa 24 hours per week initially, increasing to full-time by mid-2026

Are you detail-oriented, organised, and confident with Excel?

Our client is looking for a reliable Property Management Administrator to support their property development and management operation. This part-t.

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Your new company
Hays are working with an established property management organisation in Milton Keynes who are looking for a dynamic Office Administrator / Sales Administrator to join a dynamic team where your organisational skills and proactive attitude will have a real impact. We are seeking a confident and detail-oriented individual to support our busy client. This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys working collaboratively with a professional team.

Your new role
Our client is a well-established property agency known for their commitment to client service and market expertise. The team is passionate about delivering results and maintaining high standards across all aspects of property management and sales.

Main Duties
As an office assistant, you'll be at the heart of the operation, supporting both administrative and client-facing tasks.
Responsibilities will include:

• Handling day-to-day enquiries and answering phones
• Taking applicant details and matching them to property enquiries
• Maintaining and updating databases, availability schedules, and property listings
• Preparing property details and coordinating mailings
• Liaising with solicitors to track legal progress on instructions
• Organising team meetings and managing calendars
• Scheduling appointments and marketing events
• Coordinating signage and ensuring property boards are erected

What you'll need to succeed
The ideal candidate for the position will have the following attributes, preferably from a property management environment:

• Comfortable and confident on the phone
• Organised, proactive, and detail-oriented
• Able to work independently and as part of a team
• Willing to accompany agents on viewings or open days if needed
• Ideally interested in developing within the admin side of a property agency
• Training and development opportunities will be provided, and we welcome candidates who are eager to grow in the role.

What you'll get in return
Competitive salary and benefits package
Monday to Friday - Office-Based
9-5:30 Monday to Thursday 9-5pm Fridays
Parking on site
Excellent facilities, including a coffee shop on site
Supportive team environment
Opportunities for training and development


What you need to do now
If you're organised, personable, and ready to take on a varied and rewarding role, we'd love to hear from you. Apply today and become a valued part of a growing team.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Property Management Coordinator

We're seeking a Property Management Coordinator to support a leading commercial property management company operating in the UK's thriving science cluster. If you have a background in property management with an organised and proactive approach and a passion for supporting dynamic environments in cutting-edge scientific buildings - we have the career opportunity for you!

This isn't just about managing properties; it's about creating assets with bespoke research facilities where blue-chip science companies can innovate and flourish. Going beyond standard workspaces to deliver truly tailored working environments.

In this pivotal role, you'll be instrumental in ensuring the smooth and efficient operation of facilities, providing essential support to a seasoned property management team. Looking after building assets across the UK.

What you'll do:

• Utility Management: Coordinate monthly recharges of utility services to customers, working closely with suppliers, site teams, and consultants.

• Supplier Relations: Set up new suppliers and manage key supplier relationships.

• Document Management: Upload relevant finance, health & safety documents, and Planned Preventative Maintenance (PPM) reports to applicable online portals.

• Operational Support: Review key dates and activities, ensuring timely instruction of relevant suppliers to complete actions.

• CAFM System Management: Oversee the general management and updating of our Computer-Aided Facilities Management (CAFM) systems.

• New Site Mobilization: Support the property management and mobilization teams in the setup of all new sites, with a particular focus on document management and handover phase from development.

• Financial Administration: Issue purchase orders through specialisedsystem and conduct regular audits of financial coding to ensure accuracy.

• Administrative Excellence: Provide comprehensive diary management, linking into supplier management and scheduling regular meetings with suppliers.

• Stakeholder Engagement: Attend tenant meetings to support accurate record-keeping.

What we're looking for:

• At least 12 months experience working inhouse Building management oraCommercial Property consultancy

• You're detail-oriented, methodical, and adept at managing multiple tasks simultaneously.

• A Proactive & Self-Motivated who takes initiative and anticipate needs, ensuring everything runs seamlessly.

• You can communicate clearly and effectively with suppliers, colleagues, and customers.

• Experience with property management software and CAFM systems is highly desirable.

• You're comfortable working in a fast-paced environment and adapting to evolving priorities. Visiting sites across the UK.

What's in it for you?

You'll be part of a forward-thinking company at the forefront of supporting scientific innovation in the UK. Offering a dynamic work environment where your contributions are valued, and you'll have the opportunity to make a real impact in future success. Providing excellent career opportunities as the business continues to grow.

Ready to apply?

If you're a highly organised Property professional looking for a challenging yet rewarding role in a unique sector, we'd love to hear from you!

Our client is an established companywith an extensive with an extensive portfolio of commercial and residential properties.

They are looking for an experiencedHead of Property Management to join their team.

Duties:

1. Team Leadership & Operational Oversight

Set and monitor SLAs for the team to ensure repairs and maintenance are carried out swiftly and effectively.

Weekly for estates/buildings with unsold residential or commercial interest

Monthly for freehold properties

Implement and maintain efficient processes for repair coordination, including proper referencing and instructions via our property management system.

Develop and maintain a vetted supplier database with standardized rates.

Train the back office team on handling complaints and managing remote repair coordination.

Ensure all tenant correspondence is standardized, professionally maintained, and properly archived.

2. Snagging & Handover Process

Prepare and distribute comprehensive handover packs for all new property purchasers.

Conduct pre- and post-snag inspections of new properties, liaising with contractors to ensure timely resolution of issues before handover.

Manage handovers to new property owners and commercial/residential tenants.

Maintain clear communication with purchasers during the snagging/handover period, using approved templates.

Monitor contract obligations and ensure all agreed works are completed.

Oversee snagging and handover of communal areas to managing agents.

3. Management of External Managing Agents

Liaise with managing agents to ensure all developments are maintained to a high standard and within budget.

Conduct regular property walkarounds to identify and address issues in common areas.

Escalate or arrange alternative solutions when managing agents fail to meet standards or timelines.

Collect feedback from commercial tenants regarding service levels and ensure concerns are addressed promptly.

Support the Asset Manager in ensuring managing agents comply with contractual obligations.

4. Property & Facilities Management

Oversee all maintenance and repair issues, ensuring clear communication with tenants and timely resolutions.

Implement standardized communications and documentation across the team.

Ensure all maintenance issues are logged and tracked through a central system.

Schedule and manage quarterly inspections and follow up on required remedial works.

Conduct monthly inspections for building condition and compliance, including photographic reporting and action planning.

Ensure all regulatory compliance (e.g., H&S, gas safety, fire regulations) is documented, scheduled, and certified.

Coordinate repair and refurbishment works at the start and end of tenancies, including commercial property dilapidation reports.

Manage logistics for vacant properties (e.g., mail collection, meter readings).

Oversee furnishing for new tenancies and ensure costs are tracked and recharged appropriately.

Ensure compliance for each tenancy and maintain organized documentation within property folders.

Monitor refurbishments and ensure projects are completed within agreed timeframes.

Maintain progress trackers with estimated and actual completion dates, aiming for at least 60% on-time delivery.

Ensure all properties are fully functional and presentable at all times.

5. Client Service & Reporting

Maintain accurate and up-to-date inventory reports.

Implement and improve strategies for client satisfaction and retention.

Provide weekly reports to the CEO on service performance and client feedback.

Ensure adherence to service level timelines:

Initial response: within 6 working hours

Solution provided: within 2 working days

Follow-up: within 7 working days

Reduce non-productive time by ensuring all documentation is easily accessible and up to date.

Ensure Property Managers conduct regular site visits:

Weekly for estates/buildings with unsold residential or commercial interest

Monthly for freehold properties

Implement and maintain efficient processes for repair coordination, including proper referencing and instructions via our property management system.

Develop and maintain a vetted supplier database with standardized rates.

Train the back office team on handling complaints and managing remote repair coordination.

Ensure all tenant correspondence is standardized, professionally maintained, and properly archived.

Does this sound like you?

If so please apply.