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We’re on the hunt for a Cantonese-speaking Business Analyst with proven experience in retail or commercial banking to join a fast-moving team delivering both strategic projects and daily operational support.

This is a dual role — part BA, part ops — ideal for someone who can map out process improvements one minute and handle stakeholder support the next.

What you’ll be doing:

• Lead business analysis across banking operations, digital tools, and process change

• Support project delivery: requirements gathering, UAT, training docs

• Handle internal/external queries and ensure smooth day-to-day operations

What you’ll bring:

• Strong BA or PM experience in retail or commercial banking (cards, payments, online banking ideal)

• Fluent Cantonese and English (essential)

• Confident communicator with solid documentation and analysis skills

• Excel-proficient; SQL or Power BI a bonus

Sound like you? Apply now to bring your Cantonese skills and banking expertise to a high-impact, hybrid role.

Interested? Please send your cv for a swift response

• Process orders, credit and debits
• Process returns and resolve complaints
• Answer phones, emails and web enquiries
• Make proactive calls and emails to customers
• Manage backorders and Outlook tasks on a daily basis

We have an exciting opportunity to work for a nationally recognised food manufacturer, considered to be the leader in its field. Pay rate £28.808 per annum. The role of Customer Service is based in West London, Greenford.

Experience working on Defacto system would be an advantage, but not compulsory.

Key Duties and responsibilities:

• Accurately process orders in line with specific customer requirements, reporting any anomalies.
• Handle consignment orders and support the invoicing process efficiently.
• Respond to customer inquiries via telephone and email, ensuring SLA compliance.
• Arrange third-party transport for applicable orders as needed.
• Collaborate with internal teams and customers to address special requirements.
• Maintain high service standards and meet all customer expectations.
• Foster clear and effective communication with key business departments.
• Contribute to Health & Safety, Food Safety, and Socio-Environmental/Energy values while supporting company-wide objectives.
• Achieve all KPIs and goals, including set objectives.

Shift:

Monday to Friday 06:30 to 16:30

We offer full support for you to succeed in your role! First Call Contract Services is an employer of choice for candidates from many backgrounds, such as MHE drivers, delivery drivers, warehouse, customer service, support worker, retail associate, cleaner and many more.

Why work with First Call?

• Working with First Call Contract Services gives you many additional benefits!
• Money-saving offers and discounts at your fingertip.
• 24/7 GP helpline
• Discounted Gym membership in over 2500 gyms
• Online Payslip Access
• Personal Insurance
• Weekly Pay

This is a fantastic opportunity for the right candidates to begin a career with a company that offers genuine long-term opportunities and career development.

First Call Contract Services ltd is acting as an Employment Business in relation to this vacancy.

Job title: Customer Service Manager

Location: Hoddesdon

Contract: Permanent

Hours: 8-5

Salary: 35k

About the role:

Join a market-leading bathroom solutions distributor and lead their internal sales team to deliver the company’s business plan and meet key regional sales targets, all while upholding their core values. Foster a motivated and supportive team environment to ensure exceptional, professional service for customers.

Key responsibilities:

Team Management

• Plan resources to meet daily and long-term goals
• Develop, train, and upskill team members
• Motivate and engage team through regular reviews
• Ensure strong product knowledge and customer service standards
• Manage attendance and performance
• Oversee recruitment, development, and succession planning

Internal Sales Management

• Set and achieve team KPIs and sales targets
• Drive product sales through team training and brand promotion
• Analyse orders, returns, and market trends
• Report weekly on sales performance and insights
• Collaborate with Warehouse and Transport teams on delivery issues
• Ensure consistent and efficient sales processes
• Identify and implement process improvements
• Maintain a safe working environment

Candidate Requirements:

• Experience in customer service management
• Experienced with CRM systems (Kerridge a plus)
• Strong team leadership skills
• Commercially aware
• Customer-focused with service excellence
• Motivational and proactive leader
• Detail-oriented
• Excellent communicator
• Committed to continuous improvement
• Able to manage multiple priorities

Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted.

Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10’s Privacy Policy as to how we hold your data.

Job title: Customer Service Advisor

Location: Hoddesdon

Contract: Permanent

Hours: 8-5, Monday to Friday

Salary: 27k

About the role:

Join a leading supplier in premium bathroom solutions, as part of the Customer Service team, you’ll deliver exceptional service across all customer accounts while representing the company as a trusted brand ambassador.

Key responsibilities:

• Process and check customer orders accurately and on time
• Understand customer needs and product range
• Handle calls professionally; resolve queries and offer alternatives
• Liaise with internal teams and suppliers to resolve issues
• Ensure timely delivery and communicate delays
• Maintain strong customer relationships
• Resolve complaints and provide after-sales support
• Keep Kerridge updated with accurate notes
• Continuously build product knowledge

Candidate Requirements:

• Previous experience in a customer service
• Proactive, professional, and self-motivated
• Strong organisational and communication skills
• Works well under pressure and meets deadlines
• Eager to learn and grow
• Able to multi-task
• High attention to detail

Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted.

Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10’s Privacy Policy as to how we hold your data.

We are seeking a Customer Service/Administrator to work for this small and dynamic organisation based in the Watford area. The role is office based working Monday to Friday 8.30am to 5pm.

You will utilise your exemplary telephone skills to handling incoming enquiries from the public and business who are looking for assistance. You will be able to utilise your skills to outline the service provided and put them in touch with the relevant team member. This role is all encompassing and would suit someone who is prepared to "muck in" and get the job done.

You will have excellent IT ability including word and excel and be adept at picking up new systems easily. You will be accurate in the work you input as quality is the backbone to what they do. You will be used to liaising with a variety of people on the phone and have excellent grammar.

In return the company offer a salary of up to 3000pa with free parking and a social atmosphere.

They are looking for someone asap so please do not delay, apply now!

Our client based in Shoreditch, London is recruiting for a Customer Service Administrator to join their busy team. This is a temporary role with a view to permanent to start as soon as possible and the hourly rate is 13 per hour. The hours for this position are 9.00am-5.00pm, Monday-Friday.

Duties:

Customer Service:

• Create, maintain and support an environment where customer service can flourish.
• Respond to all customer communications in a timely, efficient, courteous, and professional manner
• Resolve all customer issues in a timely, efficient, and professional manner
• Maintain accurate documentation and records
• Maintain excellent feedback, shipment, fulfilment, and other ratings on various sales websites
• Ensure accuracy

Orders Administration & Fulfilment:

• Meet shipping deadlines
• Process orders and direct sales
• Answer all emails and customer queries
• Process returns
• Raise customer invoices
• Maintain spreadsheet records related to orders (direct sales, wrong items sent, etc.)
• Process refunds
• Generate and upload postal records
• Enter all tracking numbers (FedEx, USPS, UK, etc.)
• Process Refund and Cancellation Claims
• Data entry of all information required to be inputted into a database for Order Processing and Order Fulfilment
• Follow the correct processes to find missing items for orders

Competencies required for the role:

• Experience within a customer service role
• Excellent Attention to Detail
• Excellent Communication Skills
• Good Flexibility in Managing own Workloads
• Good Organisational Skills

Customer Service Manager - Commercial Linen Services

Location: Hybrid (2 days from home, 3 days on-site or in-office)

Salary: Up to £40,000 per year

Hatched Talent Solutions is proud to be recruiting on behalf of a respected commercial laundry provider delivering essential linen services to healthcare facilities and regional sites across the UK. We're looking for a hands-on, organised, and customer-focused Customer Service Manager to oversee client relationships and service delivery within their dedicated region.

This is a Hybrid relationship-driven role - perfect for someone who enjoys operational oversight, client interaction, and problem-solving in a high-accountability environment.

About the Role

As Customer Service Manager, you will act as the frontline liaison between the business and its healthcare clients. Your core responsibilities will involve managing site relationships, conducting linen stock checks, addressing service issues, and coordinating with internal teams to maintain a high standard of delivery.

Key Responsibilities

• Serve as the primary point of contact for customers across your assigned region
• Conduct regular site visits to hospitals and healthcare facilities
• Carry out accurate stock checks and manage itinerary stock during visits
• Proactively resolve customer issues and maintain service satisfaction
• Maintain a consistent and professional standard of customer care across all touchpoints

What We're Looking For

• Experience in a customer-facing or field-based service role
• Strong communication and interpersonal skills - you'll be the face of the service
• Excellent organisation and time-management capabilities
• Hands-on and practical mindset - confident managing stock, resolving issues, and navigating site visits
• Willingness to travel regularly (UK driving licence and access to a vehicle required)
• Experience within the laundry, linen, or facilities sector is an advantage but not essential

What's on Offer

• Competitive salary of up to £40,000 per year
• Hybrid working (2 days from home, 3 days on-site or in-office)
• The opportunity to manage key client relationships in a critical service sector
• Supportive and collaborative internal team structure
• A stable and growing business with strong client demand

Customer Service Administrator

Permanent-fulltime-Officebased

Richmond area -Freeparking-

Upto28,000pluscompanybonus

Asanestablished,growingcompanytheroleof Customer Service Administratorisanintegralroleforthebusinessanditsongoingsuccess.

Thisawardwinningcompanywasestablishedover10yearsago,isfastexpandingandhasapassionfordrivinggrowth.Theyareenviablyinthetop20listingof'TheTop100UKSME Businesses'

Youwillbepartofahighlysuccessful,friendly,forwardthinkingteamof12.Thisisanewroletoaddtotheexistingteam.

As Customer Service Administratoryouwillberesponsiblefor:

• Maximisingtheconversionoftheservicedivisionopportunities
• Therewillbelotsofcustomerliaison-youwillbemakingoutboundcallstoconvertquotations,re-engageexistingcustomersforrepeatbusiness/servicesandtoupsellbrandnewserviceplans
• Managingalloftheopportunitiesonthecompanysystembywayofupdating,converting,archiving,aswellasexplainingthebenefitsandadvantagesoftheserviceteam
• Schedulingengineerstimeplusrescheduling,wherenecessary
• Ad-hocadmintasks

Thesuccessfulcandidatefortheroleof Customer ServiceAdministratorwill:

• Havepreviousexperiencewithinarolethatincludedlotsofcustomerserviceandadministrationtogetherwithbeingorganised,responsive,andcomfortablemanagingday-to-dayservicedeskoperationsinafastpacedenvironment
• HaveahighlevelofITproficiencyinMSOffice

InreturntheServiceSupportAdministratorwillreceiveabasicsalaryupto28,000plusbonus,Incentiveplan,Pension,Careerprogression.

ToapplyforthejobclickapplyandsendusyourCV.