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Senior Retail Operations Manager - Flagship Stores

SW1A 0AA London, London £70000 annum + bon WhatJobs

Posted 15 days ago

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Job Description

full-time
Our client, a globally recognized luxury brand, is seeking a highly experienced Senior Retail Operations Manager to oversee their flagship store operations across the UK. This is a fully remote position, allowing you to manage operations remotely, focusing on strategy, performance, and team leadership without the daily commute. The successful candidate will be responsible for driving operational excellence, achieving sales targets, and delivering an exceptional customer experience across a portfolio of high-profile retail locations. You will focus on optimizing store performance through effective team management, robust operational processes, and strategic implementation of brand initiatives. Key responsibilities include setting performance benchmarks, monitoring key retail KPIs (sales, footfall, conversion rates, average transaction value), managing operational budgets, and ensuring compliance with brand standards and visual merchandising guidelines. You will lead, motivate, and develop a team of store managers and their respective teams, fostering a culture of high performance, customer focus, and brand advocacy. This role requires a deep understanding of luxury retail operations, talent management, and the ability to translate brand strategy into tangible store-level execution. The ideal candidate will have a proven track record in multi-site retail management, ideally within the premium or luxury sector, with demonstrated success in driving profitability and customer satisfaction. Exceptional leadership, communication, and strategic thinking skills are essential. You must be adept at analyzing sales data, identifying trends, and implementing effective solutions. This is a unique opportunity to shape the operational success of a prestigious brand from a remote strategic vantage point.

Responsibilities:
  • Develop and implement strategic plans to optimize retail operations and drive sales performance.
  • Oversee the day-to-day operations of flagship stores, ensuring efficiency and profitability.
  • Set performance goals and KPIs for store teams and monitor progress regularly.
  • Manage operational budgets, including staffing, inventory, and overhead costs.
  • Ensure consistent implementation of brand standards, visual merchandising, and operational procedures.
  • Lead, coach, and develop a team of store managers to foster a high-performance culture.
  • Analyze sales reports and customer feedback to identify areas for improvement and implement corrective actions.
  • Collaborate with merchandising, marketing, and e-commerce teams to ensure cohesive brand experience.
  • Champion exceptional customer service standards across all retail touchpoints.
  • Drive initiatives related to stock management, loss prevention, and operational compliance.
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