Operations Manager - Retail Sector

NE1 4HE Newcastle upon Tyne, North East £45000 Annually WhatJobs

Posted 3 days ago

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full-time
Our client is seeking a dynamic and experienced Operations Manager to oversee and optimize the operational functions within their retail division. This hybrid role offers a blend of in-office collaboration and remote flexibility, based in Newcastle upon Tyne, Tyne and Wear, UK . You will be responsible for ensuring the smooth and efficient day-to-day running of retail operations, driving performance, and implementing strategic initiatives to achieve business goals. Key responsibilities include managing supply chain logistics, inventory control, store performance, and staff productivity. You will develop and implement operational policies and procedures, ensuring compliance with company standards and regulatory requirements. The ideal candidate will have a strong understanding of retail operations, including sales, customer service, and store management. Excellent leadership and people management skills are essential, as you will be leading and motivating operational teams across multiple locations or departments. You should possess strong analytical and problem-solving abilities, with a track record of identifying areas for improvement and implementing effective solutions. This role requires strategic thinking to contribute to the overall business strategy and hands-on execution to ensure operational excellence. You will monitor key performance indicators (KPIs), analyse data, and report on operational effectiveness to senior management. Collaboration with other departments, such as marketing, finance, and human resources, will be crucial. A proactive approach to identifying and mitigating operational risks is also required. If you are a motivated and results-driven individual with a passion for operational efficiency and a desire to make a significant impact in the retail sector, we encourage you to apply.
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Director of Operations - Retail Sector

NE1 5HQ Newcastle upon Tyne, North East £90000 Annually WhatJobs

Posted 1 day ago

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full-time
Our client is seeking an accomplished and strategic Director of Operations to oversee and optimize retail operations across multiple sites. This high-profile leadership role, based in Newcastle upon Tyne, Tyne and Wear, UK , requires a visionary leader with a proven ability to drive efficiency, enhance customer experience, and achieve significant business growth. The Director of Operations will be responsible for developing and implementing operational strategies that align with the company's overall objectives. This includes managing budgets, optimizing resource allocation, and ensuring the highest standards of operational excellence. You will lead and inspire a large team of operational managers and staff, fostering a culture of high performance, accountability, and continuous improvement. Key responsibilities include developing and executing strategic plans for store performance, supply chain management, inventory control, and customer service delivery. The successful candidate will analyze operational data to identify areas for improvement, implement best practices, and drive profitability. Experience in managing large-scale retail operations, including store openings and closures, and navigating complex logistical challenges is essential. You will collaborate closely with marketing, sales, and finance departments to ensure cohesive business strategies. The ideal candidate will possess a strong understanding of retail market dynamics, consumer behaviour, and emerging operational technologies. Exceptional leadership, strategic thinking, and financial acumen are required. A track record of successfully managing significant P&L responsibility and delivering measurable improvements in operational KPIs is crucial.
Key Responsibilities:
  • Develop and implement strategic operational plans for the retail sector.
  • Oversee and optimize day-to-day operations across all retail locations.
  • Lead, mentor, and develop a high-performing operations team.
  • Manage budgets, resource allocation, and P&L responsibility.
  • Drive operational efficiency and implement best practices.
  • Enhance customer experience and service delivery standards.
  • Analyze performance metrics and identify areas for improvement.
  • Collaborate with cross-functional departments to achieve business goals.
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Head of Operations (Retail Sector)

SR1 1AA Sunderland, North East £70000 Annually WhatJobs

Posted 3 days ago

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full-time
Our client, a prominent player in the retail sector, is actively seeking an experienced and strategic Head of Operations to lead their extensive operational functions. This crucial leadership position, based in Sunderland, Tyne and Wear, UK , requires a visionary individual capable of driving efficiency, optimizing processes, and ensuring the highest standards of service delivery across all operational touchpoints. The successful candidate will be responsible for the day-to-day management and long-term strategic planning of all operational activities, playing a vital role in the company's continued growth and success. This is an office-based role, fostering a collaborative and hands-on management approach.

Primary Responsibilities:
  • Oversee and direct all aspects of daily operations, including logistics, supply chain management, inventory control, and customer service operations.
  • Develop and implement strategic operational plans to enhance efficiency, productivity, and cost-effectiveness.
  • Establish and monitor key performance indicators (KPIs) for operational departments, driving continuous improvement initiatives.
  • Lead, mentor, and develop a high-performing operations team, fostering a culture of accountability and excellence.
  • Ensure compliance with all relevant health, safety, and environmental regulations.
  • Manage operational budgets, identifying cost-saving opportunities without compromising quality.
  • Collaborate with other department heads (e.g., Sales, Marketing, Finance) to ensure seamless integration and achievement of company goals.
  • Implement and refine operational policies and procedures to support business growth and scalability.
  • Manage vendor relationships and negotiate contracts to secure favourable terms.
  • Champion innovation and the adoption of new technologies to streamline operations.
Required Qualifications and Experience:
  • Extensive experience in a senior operations management role, preferably within the retail industry.
  • Proven track record of successfully managing large, complex operational environments.
  • Demonstrated expertise in process optimization, lean methodologies, and supply chain management.
  • Strong financial acumen and experience managing significant operational budgets.
  • Exceptional leadership, team management, and motivational skills.
  • Outstanding problem-solving and decision-making abilities.
  • Excellent communication, interpersonal, and stakeholder management skills.
  • Bachelor's degree in Business Administration, Operations Management, or a related field; an MBA or advanced degree is a plus.
  • Proficiency in relevant ERP and operations management software.
  • A deep understanding of the retail landscape and customer expectations.
This is a significant opportunity to make a substantial impact on the operational success of a leading retail organization located in Sunderland, Tyne and Wear, UK . We are looking for a proactive leader ready to take on this challenging and rewarding role.
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Retail Operations Manager

NE1 4LA Newcastle upon Tyne, North East £40000 Annually WhatJobs

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full-time
Our client, a dynamic and customer-focused retail brand, is seeking an experienced and driven Retail Operations Manager to oversee their flagship store and surrounding branches. This is a critical on-site role requiring a strong presence within the retail environment, primarily located in Newcastle upon Tyne, Tyne and Wear, UK . You will be responsible for ensuring exceptional operational efficiency, maximising sales performance, and fostering a positive customer experience.

The Retail Operations Manager will lead and motivate store teams, manage inventory, optimise store layout and merchandising, and ensure adherence to company policies and procedures. You will be instrumental in driving sales targets, controlling operational costs, and implementing strategic initiatives to enhance profitability. Responsibilities also include staff training and development, performance management, and ensuring a safe and welcoming store environment. The ideal candidate will have a proven track record in retail management, excellent leadership skills, and a deep understanding of retail operations and customer service.

Key responsibilities will include:
  • Overseeing the day-to-day operations of retail stores, ensuring smooth and efficient functioning.
  • Leading, training, and motivating store staff to achieve sales targets and provide excellent customer service.
  • Managing inventory levels, stock control, and visual merchandising standards.
  • Implementing and enforcing company policies, procedures, and health and safety regulations.
  • Developing and executing strategies to drive sales and profitability.
  • Monitoring store performance, analysing sales data, and identifying areas for improvement.
  • Managing operational budgets and controlling expenses.
  • Ensuring a high standard of store presentation and cleanliness.
  • Handling customer inquiries, complaints, and resolving issues effectively.
  • Collaborating with regional management on marketing initiatives and operational changes.

To be considered for this role, you will possess a minimum of 5 years of experience in retail management, with at least 2 years in a supervisory or management capacity. A strong understanding of retail operations, sales techniques, and customer relationship management is essential. Excellent leadership, communication, and interpersonal skills are required to effectively manage and inspire a retail team. You should have a results-oriented approach with strong analytical and problem-solving abilities. The ability to work flexible hours, including weekends and evenings, is necessary. This role is hands-on and requires a commitment to being present in the retail locations across the Newcastle upon Tyne, Tyne and Wear, UK area to ensure operational excellence.
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Retail Operations Manager

NE1 3PA Newcastle upon Tyne, North East £40000 Annually WhatJobs

Posted 1 day ago

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full-time
Our client is seeking an experienced and dynamic Retail Operations Manager to oversee their store operations in **Newcastle upon Tyne, Tyne and Wear, UK**. This is a critical role focused on driving sales, enhancing customer experience, and ensuring operational efficiency across all retail outlets. You will be responsible for managing store performance, developing sales strategies, leading and motivating store teams, and maintaining brand standards. The ideal candidate will have a strong background in retail management and a passion for delivering exceptional customer service.

Key Responsibilities:
  • Oversee the day-to-day operations of multiple retail stores, ensuring smooth and efficient functioning.
  • Develop and implement strategies to achieve sales targets and enhance profitability.
  • Lead, coach, and motivate store managers and teams to deliver exceptional customer service and achieve performance goals.
  • Monitor key performance indicators (KPIs) and implement action plans to improve results.
  • Ensure compliance with company policies, procedures, and visual merchandising standards.
  • Manage inventory levels, stock control, and loss prevention strategies.
  • Recruit, train, and develop retail staff.
  • Conduct regular store visits to assess performance, provide feedback, and identify areas for improvement.
  • Manage operational budgets and control expenses effectively.
  • Stay informed about market trends and competitor activities.

Qualifications:
  • Proven experience as a Retail Operations Manager or in a similar senior retail management role.
  • Demonstrated success in driving sales growth and improving operational efficiency.
  • Strong leadership and people management skills with the ability to inspire and motivate teams.
  • Excellent understanding of retail operations, merchandising, and customer service principles.
  • Proficiency in retail management software and POS systems.
  • Strong analytical and problem-solving skills, with the ability to interpret sales data.
  • Excellent communication and interpersonal skills.
  • Ability to travel regularly within the **Newcastle upon Tyne, Tyne and Wear, UK** region and occasionally further afield.
  • A passion for the retail industry and a commitment to delivering outstanding customer experiences.

This is a full-time, on-site position based in **Newcastle upon Tyne, Tyne and Wear, UK**.
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Retail Operations Manager

NE1 5QE Newcastle upon Tyne, North East £45000 Annually WhatJobs

Posted 1 day ago

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full-time
Our client is looking for a motivated and experienced Retail Operations Manager to oversee and enhance the operational efficiency of their stores in and around **Newcastle upon Tyne, Tyne and Wear, UK**. This is a key role responsible for ensuring a seamless customer experience, optimizing store performance, and managing the day-to-day activities of retail staff. The successful candidate will be instrumental in driving sales, maintaining high standards of visual merchandising, and managing inventory effectively.

Key responsibilities include developing and implementing operational strategies to achieve sales targets and profitability goals. You will manage staff scheduling, training, and performance, fostering a positive and productive work environment. This role involves overseeing inventory management, including stock control, ordering, and stocktakes, to minimize loss and ensure product availability. Maintaining exceptional standards of store presentation, cleanliness, and visual merchandising is crucial.

You will be responsible for ensuring compliance with all health and safety regulations and company policies. The Retail Operations Manager will also handle customer inquiries and complaints, resolving issues promptly and professionally to ensure customer satisfaction. Analyzing sales data and store performance metrics to identify areas for improvement and implementing corrective actions will be a key part of the role. This hybrid position requires regular presence in the **Newcastle upon Tyne, Tyne and Wear, UK** area stores, with some flexibility for remote administrative tasks and strategic planning.

Qualifications:
  • Proven experience in retail management or a similar operational role.
  • Demonstrated success in driving sales and improving store performance.
  • Strong understanding of retail operations, including inventory management, visual merchandising, and staff management.
  • Excellent leadership, communication, and interpersonal skills.
  • Ability to motivate and develop a team.
  • Proficiency in using retail management software and MS Office Suite.
  • Strong analytical and problem-solving skills.
  • Customer-focused approach with a passion for delivering excellent service.
  • Flexibility to work varied shifts, including weekends, as required by business needs.
  • Residency within or commuting distance of **Newcastle upon Tyne, Tyne and Wear, UK**.
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Retail Operations Manager

SR1 1AA Sunderland, North East £40000 Annually WhatJobs

Posted 1 day ago

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full-time
Our client, a prominent and expanding retail group known for its high-quality products and exceptional customer service, is seeking a dynamic and results-driven Retail Operations Manager to oversee their store in Sunderland, Tyne and Wear, UK . This is a key leadership position with responsibility for ensuring the smooth and profitable operation of the retail outlet, driving sales performance, and fostering a positive team environment. The successful candidate will be a natural leader with a proven track record in retail management and a passion for delivering outstanding customer experiences.

As the Retail Operations Manager, you will be responsible for all aspects of store operations, including staff management, inventory control, visual merchandising, and sales performance. You will lead, motivate, and develop your team of retail staff, ensuring they provide excellent customer service and achieve sales targets. Your duties will include recruitment, training, performance management, and scheduling. You will manage stock levels, implement effective inventory management strategies, and ensure the store is presented to the highest standards, in line with brand guidelines. Monitoring sales data, analysing performance metrics, and implementing strategies to increase revenue and profitability are core responsibilities. You will also ensure compliance with all company policies, procedures, and health and safety regulations.

We are looking for a candidate with significant experience in retail management, preferably in a similar sector, with a proven ability to drive sales and manage teams effectively. Strong leadership, communication, and interpersonal skills are essential, along with excellent problem-solving and decision-making abilities. You should have a solid understanding of retail KPIs, stock management, and visual merchandising principles. A customer-centric approach is vital, along with the ability to inspire and motivate a team to achieve outstanding results. Experience with retail management systems and POS software is desirable. This is a hands-on role in a fast-paced retail environment, offering a competitive salary, potential for bonuses, and opportunities for career advancement within a respected organisation.
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Retail Operations Manager

NE2 1TT Newcastle upon Tyne, North East £40000 Annually WhatJobs

Posted 3 days ago

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full-time
Our client is a prominent high-street retailer known for its commitment to quality and customer satisfaction. We are actively searching for a skilled and dynamic Retail Operations Manager to oversee and optimize our store operations in Newcastle upon Tyne, Tyne and Wear, UK . This role is crucial for ensuring the smooth, efficient, and profitable running of multiple retail locations. The Operations Manager will be responsible for implementing company policies and procedures, setting sales targets, and monitoring performance metrics across all stores. Key responsibilities include staff recruitment, training, and development, ensuring high standards of customer service, and managing inventory and stock levels effectively. You will also oversee visual merchandising, store maintenance, and health and safety compliance. Budget management, financial reporting, and the development of strategies to increase profitability and market share are integral parts of this position. The ideal candidate will have a proven track record in retail management, demonstrating strong leadership qualities and an ability to motivate teams. Excellent communication, organizational, and problem-solving skills are essential. You must be adept at analyzing sales data, identifying trends, and implementing actionable plans. Experience with retail management software and a solid understanding of the retail landscape are required. This is a demanding role requiring a hands-on approach and a passion for delivering exceptional retail experiences. The position is based on-site, requiring a strong presence within the designated retail locations.
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Retail Operations Manager

SR1 1AD Sunderland, North East £35000 Annually WhatJobs

Posted 3 days ago

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full-time
Our client, a highly regarded retail brand, is seeking a dynamic and experienced Retail Operations Manager to oversee their flagship store in **Sunderland, Tyne and Wear, UK**. This is an on-site role requiring a hands-on approach to ensure the smooth and efficient running of daily operations, exceptional customer service, and achievement of sales targets. Key Responsibilities:
  • Manage all aspects of store operations, including staffing, inventory, visual merchandising, and customer service.
  • Lead, train, and motivate a team of retail associates to deliver outstanding customer experiences.
  • Develop and implement strategies to drive sales performance and achieve store objectives.
  • Oversee inventory management, stock control, and loss prevention initiatives.
  • Ensure the store adheres to all company policies, procedures, and health and safety regulations.
  • Manage store budgets and P&L, identifying opportunities for cost control and revenue generation.
  • Monitor customer feedback and implement improvements to enhance satisfaction.
  • Collaborate with the merchandising team to ensure product availability and effective visual displays.
  • Handle customer escalations and resolve issues promptly and professionally.
  • Maintain the store's appearance and operational standards at the highest level.
Qualifications and Skills:
  • Proven experience in a retail management or assistant management role, with a strong understanding of retail operations.
  • Demonstrated ability to lead and develop a retail team.
  • Excellent customer service and sales skills.
  • Strong operational and financial acumen, with experience managing store budgets.
  • Proficiency in retail POS systems and inventory management software.
  • Exceptional communication, interpersonal, and problem-solving abilities.
  • A passion for the retail industry and a commitment to delivering excellence.
  • Ability to work flexible hours, including weekends and holidays.
This is a pivotal role for someone passionate about retail and committed to operational excellence. If you are a motivated leader looking to make a significant impact, we encourage you to apply.
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Retail Operations Manager

SR1 1AA Sunderland, North East £45000 Annually WhatJobs

Posted 3 days ago

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full-time
Our client, a leading name in the retail sector, is seeking a driven and experienced Retail Operations Manager to oversee their operations in Sunderland, Tyne and Wear, UK . This role combines in-store responsibilities with strategic planning and offers a hybrid working model, allowing for flexibility. You will be responsible for driving sales performance, optimizing store operations, and ensuring an exceptional customer experience across multiple locations. Your leadership will be key to motivating teams and achieving ambitious business objectives.

Key Responsibilities:
  • Manage and develop store teams to achieve sales targets and KPIs.
  • Oversee day-to-day store operations, ensuring efficiency, compliance, and adherence to company standards.
  • Implement and monitor visual merchandising strategies to maximize product appeal and sales.
  • Manage inventory levels, stock control, and loss prevention initiatives.
  • Develop and execute local marketing initiatives to drive footfall and customer engagement.
  • Provide excellent customer service, resolving issues and ensuring a positive shopping experience.
  • Analyze sales data and operational metrics to identify areas for improvement and implement corrective actions.
  • Recruit, train, and coach store staff, fostering a high-performance culture.
  • Ensure compliance with all health, safety, and security regulations.
  • Collaborate with the head office on strategic initiatives and operational improvements.
  • Manage store budgets and P&L, driving profitability.

The ideal candidate will have a proven track record in retail management, with at least 4 years of experience in a similar role, ideally managing multiple stores or a large flagship location. Strong leadership, communication, and interpersonal skills are essential, along with a deep understanding of retail operations, sales techniques, and customer service best practices. You should possess excellent analytical and problem-solving abilities, with a data-driven approach to decision-making. Experience with retail management software and inventory systems is required. A flexible attitude towards working hours and an ability to balance strategic responsibilities with hands-on operational involvement are crucial. This is an exciting opportunity to contribute to the growth of a well-established retail brand.
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