Retail Operations Manager

NE1 4AP Newcastle upon Tyne, North East £35000 Annually WhatJobs

Posted 1 day ago

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full-time
Our client, a highly reputable national retailer, is seeking an experienced and dynamic Retail Operations Manager to oversee their store in **Newcastle upon Tyne, Tyne and Wear, UK**. This crucial role focuses on driving sales performance, ensuring exceptional customer service, and maintaining operational excellence within the retail environment. You will be responsible for managing store staff, optimising inventory, implementing visual merchandising standards, and ensuring compliance with all company policies and procedures. The ideal candidate will possess strong leadership qualities, excellent interpersonal skills, and a passion for the retail industry. Proven experience in retail management, coupled with a keen understanding of sales strategies and customer engagement, is essential. This is an exciting opportunity to lead a team and contribute to the success of a well-known brand.

Key Responsibilities:
  • Oversee daily store operations and ensure smooth workflow.
  • Manage and motivate a team of retail staff, including recruitment, training, and performance management.
  • Drive sales performance and achieve store targets.
  • Implement and maintain high standards of visual merchandising.
  • Manage inventory levels, stock takes, and loss prevention strategies.
  • Ensure an exceptional customer experience, addressing customer feedback and resolving issues.
  • Maintain store appearance and cleanliness.
  • Implement company policies and procedures, ensuring compliance.
  • Monitor key performance indicators (KPIs) and report on store performance.
  • Contribute to local marketing initiatives to drive footfall and sales.

Qualifications:
  • Proven experience in retail management, preferably as a Store Manager or Assistant Store Manager.
  • Strong leadership and team management skills.
  • Excellent customer service and communication skills.
  • Demonstrated ability to drive sales and achieve targets.
  • Knowledge of retail operations, visual merchandising, and inventory management.
  • Ability to work flexible hours, including evenings and weekends.
  • Proficiency in point-of-sale (POS) systems and retail management software.
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Retail Operations Manager

NE33 2 Sunderland, North East £45000 Annually WhatJobs

Posted 4 days ago

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Job Description

full-time
Our client is seeking a dynamic and results-oriented Retail Operations Manager to oversee their operations in **Sunderland, Tyne and Wear, UK**. This is a key leadership role requiring a strong presence in the physical retail locations. The successful candidate will be responsible for driving operational excellence, maximising profitability, and ensuring an outstanding customer experience across all stores. You will manage store staff, oversee inventory control, implement visual merchandising standards, and ensure compliance with company policies and procedures. Key responsibilities include developing and executing strategic plans to achieve sales targets, managing budgets, and analysing performance data to identify areas for improvement. The ideal candidate will have a proven background in retail management, with a strong understanding of P&L, customer service principles, and team leadership. Excellent communication, interpersonal, and problem-solving skills are crucial. You must be able to motivate and inspire a team, foster a positive work environment, and drive performance through effective coaching and development. Experience with retail management systems and POS software is essential. This role offers a challenging yet rewarding opportunity to shape the retail strategy and drive success for a growing brand.

Responsibilities:
  • Oversee daily operations of multiple retail locations, ensuring efficiency and profitability.
  • Develop and implement strategies to achieve sales targets and KPIs.
  • Manage and lead store teams, providing training, coaching, and performance feedback.
  • Ensure adherence to visual merchandising standards and brand guidelines.
  • Control inventory levels, manage stock, and minimise shrinkage.
  • Monitor customer feedback and implement measures to enhance customer satisfaction.
  • Manage budgets, control expenses, and optimise operational costs.
  • Ensure compliance with all company policies, procedures, and health and safety regulations.
  • Analyse sales data and market trends to identify growth opportunities.
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Retail Operations Manager

NE1 1DP Newcastle upon Tyne, North East £35000 Annually WhatJobs

Posted 5 days ago

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Job Description

full-time
Our client, a dynamic and expanding retail brand, is seeking an experienced and results-driven Retail Operations Manager to oversee their flagship store. This role requires a hands-on approach and a strong presence on the shop floor, making it an on-site position. You will be responsible for ensuring the smooth and efficient day-to-day running of the store, driving sales, and delivering exceptional customer experiences. This includes managing inventory, optimizing store layout, implementing visual merchandising standards, and ensuring compliance with all company policies and procedures. You will lead and motivate a team of retail staff, fostering a positive and productive work environment.

Key responsibilities:
  • Manage all aspects of store operations, ensuring high standards of efficiency and customer service.
  • Drive sales performance by implementing effective sales strategies and motivating the sales team.
  • Oversee inventory management, stock control, and loss prevention initiatives.
  • Ensure the store environment is clean, organized, and visually appealing, adhering to merchandising guidelines.
  • Recruit, train, and develop a high-performing retail team.
  • Manage staff scheduling, performance reviews, and disciplinary procedures.
  • Handle customer inquiries, complaints, and escalations effectively to ensure customer satisfaction.
  • Monitor key performance indicators (KPIs) and implement action plans to achieve store targets.
  • Ensure compliance with health and safety regulations and company policies.
  • Manage operational budgets and control expenses effectively.
  • Liaise with head office on stock levels, marketing initiatives, and operational improvements.
  • Foster a positive and collaborative team culture.

The ideal candidate will have a minimum of 5 years of experience in retail management, with a proven track record of exceeding sales targets and managing store operations. Strong leadership, communication, and customer service skills are essential. Experience in staff training and development, visual merchandising, and inventory management is required. You should possess excellent problem-solving abilities and a keen eye for detail. A flexible approach to working hours, including evenings and weekends, is necessary. This is an exciting opportunity to take ownership of a key retail location and contribute to the success of a growing brand. This position is based at our client's store in **Newcastle upon Tyne, Tyne and Wear, UK**.
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Retail Operations Manager

NE1 4JQ Newcastle upon Tyne, North East £45000 Annually WhatJobs

Posted 7 days ago

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Job Description

full-time
Our client, a leading name in the retail sector, is looking for a dynamic and experienced Retail Operations Manager to oversee their operations in **Newcastle upon Tyne, Tyne and Wear, UK**. This hands-on role is crucial for ensuring the smooth and efficient running of multiple retail outlets, driving sales, and delivering exceptional customer experiences. You will be responsible for managing store performance, staff development, inventory management, and implementing operational best practices.

Key responsibilities include:
  • Managing and supervising day-to-day operations across several retail locations.
  • Driving sales performance and achieving targets through effective team leadership and strategic planning.
  • Ensuring high standards of visual merchandising and store presentation.
  • Recruiting, training, motivating, and appraising retail staff.
  • Monitoring inventory levels, managing stock effectively, and reducing shrinkage.
  • Implementing and enforcing company policies and procedures, including health and safety regulations.
  • Analysing sales data and performance metrics to identify areas for improvement.
  • Managing store budgets and controlling operational costs.
  • Handling customer inquiries and resolving complaints to ensure customer satisfaction.
  • Collaborating with marketing and merchandising teams to support promotional activities.

The ideal candidate will have a proven track record in retail management, with at least 5 years of experience in a similar role, preferably managing multiple sites. Strong leadership, communication, and interpersonal skills are essential. A passion for customer service and a deep understanding of retail dynamics are required. You should be highly organised, results-oriented, and capable of working effectively under pressure. This position is based entirely on-site in **Newcastle upon Tyne, Tyne and Wear, UK**, requiring full commitment to the operational needs of the retail stores.
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Retail Operations Manager

NE1 4XX Newcastle upon Tyne, North East £40000 Annually WhatJobs

Posted 11 days ago

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Job Description

full-time
Our client is a well-established and popular retail brand seeking an experienced and dynamic Retail Operations Manager to oversee their stores inNewcastle upon Tyne, Tyne and Wear, UK . This pivotal role focuses on ensuring exceptional customer experiences, maximizing store profitability, and maintaining high operational standards. You will lead and motivate store teams, manage inventory, implement visual merchandising strategies, and drive sales performance. This is an excellent opportunity for a motivated retail leader to make a significant impact.

Key responsibilities include:
  • Managing the day-to-day operations of multiple retail stores, ensuring smooth and efficient functioning.
  • Leading, coaching, and developing store teams to achieve sales targets and provide outstanding customer service.
  • Implementing and overseeing visual merchandising standards to create attractive and engaging store environments.
  • Managing inventory levels, stock control, and loss prevention measures.
  • Monitoring sales performance, analyzing trends, and developing strategies to increase revenue and profitability.
  • Ensuring compliance with all company policies, procedures, and health and safety regulations.
  • Recruiting, training, and retaining high-performing store staff.
  • Conducting regular store visits to assess performance, provide feedback, and implement action plans.
  • Managing store budgets and operational expenses effectively.
  • Driving customer engagement and loyalty programs to enhance brand reputation.
The ideal candidate will possess a Bachelor's degree in Business Administration, Retail Management, or a related field, with a minimum of 5 years of experience in retail management, preferably with multi-site responsibility. Proven success in driving sales, managing teams, and implementing operational improvements within the retail sector is essential. Strong leadership, communication, problem-solving, and customer service skills are paramount. Experience with POS systems and retail analytics software is highly desirable for this role at our client's Newcastle upon Tyne locations.
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Retail Operations Manager

SR1 2AB Sunderland, North East £45000 Annually WhatJobs

Posted 14 days ago

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Job Description

full-time
This is a fully remote position. Our client, a well-established retail brand, is seeking a motivated and experienced Retail Operations Manager to oversee and optimize their nationwide retail operations. Working remotely, you will be responsible for ensuring seamless execution of in-store processes, driving operational efficiency, and maintaining high standards of customer service and brand presentation across all locations. The ideal candidate will have a strong background in retail management, with proven experience in operations, staff training, inventory management, and visual merchandising. Excellent leadership, problem-solving, and communication skills are essential. You will collaborate closely with store managers, regional directors, and head office departments to implement operational strategies, analyze performance data, and identify areas for improvement. This role requires a strategic thinker with a passion for retail excellence and the ability to manage a dispersed team effectively. This is an excellent opportunity to make a significant impact on a national scale within a supportive and growth-oriented company.
Key Responsibilities:
  • Oversee and manage day-to-day retail operations across multiple store locations.
  • Develop and implement operational strategies to improve efficiency and profitability.
  • Ensure adherence to company policies, procedures, and standards.
  • Provide guidance and support to store managers and their teams.
  • Monitor store performance, analyze sales data, and identify key trends.
  • Manage inventory levels and optimize stock control processes.
  • Drive initiatives related to customer service excellence and brand experience.
  • Conduct regular store visits (virtual or in-person as needed) to assess operations and provide feedback.
  • Lead training programs for retail staff on operational best practices.
Qualifications:
  • Proven experience (5+ years) in retail management, with a focus on operations.
  • Strong understanding of retail KPIs, inventory management, and customer service principles.
  • Excellent leadership, communication, and interpersonal skills.
  • Proficiency in retail management software and MS Office Suite.
  • Ability to analyze data and make informed business decisions.
  • Experience in managing remote teams and driving performance remotely.
  • Strong organizational and problem-solving abilities.
  • Passion for the retail industry and delivering exceptional customer experiences.
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Senior Retail Operations Manager

NE1 4BR Newcastle upon Tyne, North East £40000 Annually WhatJobs

Posted today

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Job Description

full-time
Our client, a renowned leader in the retail sector, is actively seeking a highly experienced Senior Retail Operations Manager to oversee multiple store locations in and around Newcastle upon Tyne, Tyne and Wear . This is a critical on-site role, demanding a strong presence and exceptional leadership within the retail environment. You will be responsible for driving operational excellence, maximising sales performance, ensuring outstanding customer experiences, and managing store teams to achieve ambitious targets. The ideal candidate will possess a deep understanding of retail operations, a proven ability to lead and motivate teams, and a passion for delivering exceptional service.

Responsibilities:
  • Manage and optimise the day-to-day operations of multiple retail stores.
  • Drive sales performance and achieve key performance indicators (KPIs) for each store.
  • Ensure high standards of visual merchandising and store presentation.
  • Lead, train, and motivate store teams to deliver exceptional customer service.
  • Manage inventory levels, stock control, and loss prevention strategies.
  • Implement and enforce company policies and procedures.
  • Monitor and analyse sales data to identify trends and opportunities.
  • Develop and execute local marketing initiatives to drive footfall.
  • Manage store budgets and control operational costs.
  • Foster a positive and productive work environment for all store staff.
Qualifications:
  • Minimum of 5 years of experience in retail management, with a proven track record of success.
  • Extensive experience in operations management within a multi-store retail environment.
  • Strong leadership, team-building, and motivational skills.
  • Excellent understanding of retail sales techniques, merchandising, and customer service principles.
  • Proficiency in retail management software and POS systems.
  • Strong analytical and problem-solving abilities.
  • Ability to manage budgets and control expenses effectively.
  • Excellent communication and interpersonal skills.
  • Passion for the retail industry and delivering outstanding customer experiences.
  • Flexibility to work varied hours, including weekends and evenings, as required by the business needs in Newcastle upon Tyne .
This is a demanding yet highly rewarding position for a seasoned retail professional looking to take their career to the next level. Join a successful organisation and make a tangible impact on its retail success.
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Senior Retail Operations Manager

NE2 1TU Newcastle upon Tyne, North East £55000 Annually WhatJobs

Posted 2 days ago

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Job Description

full-time
We are seeking a highly experienced and results-oriented Senior Retail Operations Manager to lead our remote retail operations. In this crucial role, you will be responsible for overseeing the day-to-day management of our retail functions, ensuring maximum efficiency and profitability across all channels. You will develop and implement strategic plans to enhance customer satisfaction, streamline supply chain processes, and optimize inventory management, all while working effectively from a remote setting. Your expertise in remote team leadership and performance management will be vital.

Key responsibilities include:
  • Developing and executing operational strategies to achieve business objectives.
  • Managing remote teams, fostering a collaborative and high-performance culture.
  • Monitoring and analyzing key performance indicators (KPIs) to identify areas for improvement.
  • Implementing best practices in customer service and ensuring a seamless customer journey.
  • Overseeing inventory levels, stock rotation, and replenishment strategies.
  • Collaborating with cross-functional teams to drive sales and marketing initiatives.
  • Ensuring compliance with all relevant regulations and company policies.
  • Identifying opportunities for process improvement and cost reduction.
  • Managing budgets and financial performance for the retail operations.
  • Utilizing CRM and other operational software to track and manage performance.

The ideal candidate will possess a minimum of 5-7 years of experience in retail management, with a significant portion dedicated to remote operations or managing distributed teams. A proven track record of successfully improving operational efficiency, driving sales growth, and enhancing customer loyalty is essential. Strong leadership, communication, and problem-solving skills are paramount. You must be proficient in using remote collaboration tools and have a deep understanding of retail technologies. A degree in Business Administration, Marketing, or a related field is preferred. This is an excellent opportunity to make a significant impact on our growing business. We are looking for an individual who is adaptable, proactive, and passionate about delivering exceptional retail experiences, even in a fully remote environment. The role offers flexibility and the chance to contribute to a dynamic and forward-thinking organization.
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Senior Retail Operations Manager

SR1 1UD Sunderland, North East £45000 Annually WhatJobs

Posted 4 days ago

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Job Description

full-time
Our client is a well-established and expanding retail chain renowned for its quality products and exceptional customer service. We are looking for an experienced and dynamic Senior Retail Operations Manager to oversee and optimize operations across multiple store locations in the **Sunderland, Tyne and Wear, UK** area. This key role requires a strong leader with a passion for retail, a keen eye for operational efficiency, and a commitment to driving sales and profitability.

Key Responsibilities:
  • Direct and manage the day-to-day operations of multiple retail stores, ensuring smooth and efficient functioning.
  • Develop and implement operational strategies to enhance customer experience, drive sales, and increase profitability.
  • Oversee staff management, including recruitment, training, performance management, and scheduling for store teams.
  • Ensure adherence to company policies, procedures, and visual merchandising standards across all locations.
  • Monitor store performance metrics, identify areas for improvement, and implement corrective actions.
  • Manage inventory levels, stock control, and loss prevention initiatives to minimize shrinkage.
  • Conduct regular store visits and audits to ensure operational compliance and identify best practices.
  • Collaborate with merchandising, marketing, and HR departments to align store operations with company-wide objectives.
  • Handle customer escalations and resolve operational issues promptly and effectively.
  • Maintain a safe, clean, and inviting store environment for both customers and staff.
  • Analyze sales data and customer feedback to identify trends and opportunities for growth.
  • Implement and champion new operational initiatives and technologies.

Required Qualifications:
  • Proven experience (5+ years) in retail management, with significant exposure to multi-site operations.
  • Demonstrated success in driving sales, improving operational efficiency, and managing P&L.
  • Strong leadership, coaching, and team-building skills.
  • Excellent understanding of retail best practices, merchandising, and inventory management.
  • Proficiency in retail management software and MS Office Suite.
  • Strong analytical and problem-solving abilities.
  • Excellent communication, interpersonal, and customer service skills.
  • Ability to work flexible hours, including evenings, weekends, and holidays as required by business needs.
  • A passion for retail and a commitment to delivering an outstanding customer experience.
  • Organized, detail-oriented, and able to manage multiple priorities effectively.
  • Experience in the specified retail sector (e.g., fashion, electronics, home goods) is advantageous.
This role offers a competitive salary, benefits package, and the opportunity to make a significant impact on a thriving retail business.
This advertiser has chosen not to accept applicants from your region.

Senior Retail Operations Manager

NE1 4ET Newcastle upon Tyne, North East £55000 Annually WhatJobs

Posted 4 days ago

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Job Description

full-time
Our client, a renowned retail brand, is seeking a dynamic and experienced Senior Retail Operations Manager to oversee operations across multiple stores in the **Newcastle upon Tyne, Tyne and Wear, UK** region. This role demands exceptional leadership, a strategic approach to retail management, and a commitment to delivering outstanding customer experiences and driving sales performance. You will be responsible for ensuring operational excellence, managing store teams, and implementing effective retail strategies.

Key Responsibilities:
  • Develop and implement store operational strategies to maximize sales, profitability, and customer satisfaction.
  • Oversee the daily operations of assigned retail locations, ensuring adherence to company standards and procedures.
  • Manage store budgets, control expenses, and identify opportunities for cost savings.
  • Lead, coach, and develop store managers and their teams, fostering a positive and productive work environment.
  • Ensure effective inventory management, visual merchandising, and stock control processes.
  • Implement and monitor sales performance metrics, driving initiatives to achieve targets.
  • Maintain high standards of customer service and address customer feedback promptly and professionally.
  • Ensure compliance with all health, safety, and security regulations within the stores.
  • Conduct regular store visits and performance reviews, providing constructive feedback and support.
  • Analyze sales data, market trends, and competitor activities to inform strategic decisions.
  • Implement training programs for staff to enhance product knowledge and sales techniques.
  • Collaborate with marketing and merchandising teams to ensure cohesive brand execution.
  • Manage operational aspects of new store openings or renovations.

Qualifications:
  • Bachelor's degree in Business Administration, Retail Management, or a related field.
  • A minimum of 6 years of experience in retail management, with at least 3 years in a multi-site management or senior operational role.
  • Proven track record of driving sales growth and improving operational efficiency in a retail environment.
  • Strong understanding of retail operations, merchandising, and inventory management.
  • Excellent leadership, communication, and interpersonal skills.
  • Ability to analyze sales data and translate insights into actionable strategies.
  • Experience in managing budgets and P&L statements.
  • Proficiency in retail management software and POS systems.
  • Strong problem-solving and decision-making abilities.
  • Passion for customer service and delivering exceptional retail experiences.
This is a key role for a seasoned retail leader in **Newcastle upon Tyne, Tyne and Wear, UK**, offering the chance to significantly impact the success of a leading retail brand. Join our client and shape the future of retail operations.
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