Customer Assistant - Instore Bakery - Bury St Edmunds - Bury St Edmunds, Suffolk

IP33 1DT Suffolk, Eastern Marks & Spencer

Posted 4 days ago

Job Viewed

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Job Description

Customer Assistant - Instore Bakery - Bury St Edmunds - Bury St Edmunds, Suffolk Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.

All the details

Working Pattern

Week1
Sunday 14:00-18:00
Tuesday 12:30-20:00
Thursday 12:30-20:00

Week2
Tuesday 12:30-20:00
Thursday 12:30-20:00
Saturday 12:30-14:00

Join our team at M&S as a Customer Assistant in our Bakery section, where you'll become a champion of our delicious baked goods. We're seeking passionate individuals with a love for baking and a deep understanding of bakery products to deliver fresh perspectives every day.

You'll be a brand ambassador who’s ready to recommend our delicious bakery products. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

· At M&S, our customers don't wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.

· Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App, to enhance both the customer experience and ensure they get the products they want when they need them.

· Efficiency and effectiveness are key aspects of your role ensuring that our customers don’t wait while maintaining high standards in food safety and hygiene consistently. You’ll be ready to roll your sleeves up, work hard and go above and beyond every day.

· Being a team player is crucial. You'll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and our customers.

· Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.

Are you ready for it? Take your marks and get ready to apply.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities 

· Serve our customers efficiently, both on the shop floor and at service points 

· Keep the store clean and tidy, ensuring that our shelves are always stocked with product

· Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities 

· Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.

· Build expert product knowledge to sell and recommend our products and services 

· We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities 

· High levels of customer service

· Committed to delivering excellent work with great attention to detail 

· Open to and acts upon feedback, asking for this regularly 

· Takes accountability for planning and managing own workload efficiently

· Strong communication skills

· Adaptable to changing situations

· Builds positive relationships by being a good listener

· Good level of digital capability

Everyone’s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

This advertiser has chosen not to accept applicants from your region.

Customer Assistant - Food - Bury St Edmunds - Bury St Edmunds, Suffolk

IP33 1DT Suffolk, Eastern Marks & Spencer

Posted 7 days ago

Job Viewed

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Job Description

Customer Assistant - Food - Bury St Edmunds - Bury St Edmunds, Suffolk Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.

All the details

Work Pattern

Sunday: 06:00-10:00
Saturday: 04:30-08:30

Under 18 disclaimer This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join our team at M&S as a Customer Assistant in our Foods section, where you'll become a champion of our high-quality products, great value offers, and excellent customer service. We're seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.

You'll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

· At M&S our customers don't wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.

· Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

· Being a team player is crucial. You'll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.

· Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.

Are you ready for it? Take your marks and get ready to apply.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities 

· Serve our customers efficiently, both on the shop floor and at service points 

· Keep the store clean and tidy, ensuring that our shelves are always stocked with product

· Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities 

· Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.

· Build expert product knowledge to sell and recommend our products and services 

· We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities 

· High levels of customer service

· Committed to delivering excellent work with great attention to detail 

· Open to and acts upon feedback, asking for this regularly 

· Takes accountability for planning and managing own workload efficiently

· Strong communication skills

· Adaptable to changing situations

· Builds positive relationships by being a good listener

· Good level of digital capability

Everyone’s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

This advertiser has chosen not to accept applicants from your region.

Team Support Manager - Food/Operation - Bury St Edmunds - Bury St Edmunds, Suffolk

IP33 1DT Suffolk, Eastern Marks & Spencer

Posted 7 days ago

Job Viewed

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Job Description

Team Support Manager - Food/Operation - Bury St Edmunds - Bury St Edmunds, Suffolk Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.

Summary

Team Support Manager

All the details

Work Pattern

Monday 04:30-09:30
Tuesday 04:30-09:30
Thursday 04:30-09:30
Friday 04:30-09:30
Saturday 04:30-09:30

Under 18 disclaimer This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Purpose

  • Duty Manage in the absence of the next level Leader when required
  • Champion new ways of working within stores through an open mindset and positive attitude
  • Leads colleagues in delivery of task prioritising customer first
  • Plans, allocates and follows through on delivery of task to a consistent standard across the store
  • Drives on the job productivity
  • Supports colleagues through coaching and feedback
  • Uses MI to take action to drive performance
  • Helps maintain a safe and legal environment for colleagues and customers
  • Supports the delivery of an inspirational,improvedand consistent visual customer journey instore which inspires our customers to shop and buy more often

Key Accountabilities

  • Delivers great standards and service by putting the customer first
  • Acts on customer feedback to deliver improvement
  • Ensures the delivery of brilliant basics
  • Coach the team to deliver excellent standards of product presentation
  • Supports the delivery of plan A
  • Provides regular and timely feedback to line manager to support colleague performance
  • Supports with the training and coaching of colleagues maximising digital tools and channels
  • Identifies colleagues for recognition and celebrate success within the store
  • Provides feedbacktoBIG to improve colleague experience
  • Supports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities andtakes action
  • Role models new ways of workingthrough the use ofdigital tools
  • Allocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively
  • Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation
  • Maintains a safe and legal store environment
  • Supports visual merchandising updates across all launches,eventsand campaigns

Key Capabilities

  • Understands how M&S operates,it’sstrategy, future and the role they play
  • Effectively manages own reactions and responses around change
  • Helps colleagues to develop by listening, askingquestionsand giving feedback to encourage reflection and different thinking
  • Sets performance objectives for self in conjunction with line manager and in line with business plans
  • Takes accountability for planning and managing own work efficiently to ensure objectives are met
  • Treats all colleagues the fairly, understanding that different people will provide different perspectives and have different needs
  • Builds positive relationships by being a good listener and getting to know people by establishing a connection
  • In control of their own reactions and considers how to share their perspective to create better reaction for team

Technical Skills/ Experience

  • Support the delivery of excellent customer service and KPI’s across the store
  • Good level of digital capability and can access and utilise relevant systems
  • Good knowledge of the commercial operation, brilliantbasicsand operational excellence
  • Current working knowledge of all VM principles
  • A good communicator with the ability to build relationships and work within a team
  • A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing
  • Maintain high presentation standards, attention to detail and deliver on time, right first time
  • Interpret data relevant to the role
  • Demonstrates flexibility and adaptability to change

Key Relationships and Stakeholders

  • Customers
  • Colleagues
  • Store Leadership
  • BIG
This advertiser has chosen not to accept applicants from your region.

Team Support Manager - Food/Warehouse - Bury St Edmunds - Bury St Edmunds, Suffolk

IP33 1DT Suffolk, Eastern Marks & Spencer

Posted 10 days ago

Job Viewed

Tap Again To Close

Job Description

Team Support Manager - Food/Warehouse - Bury St Edmunds - Bury St Edmunds, Suffolk Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.

Summary

Team Support Manager

All the details

Tuesday
Wednesday
Thursday
Friday
Saturday

Flexibility is required between the hours of 04:30-21:00

Purpose

  • Duty Manage in the absence of the next level Leader when required
  • Champion new ways of working within stores through an open mindset and positive attitude
  • Leads colleagues in delivery of task prioritising customer first
  • Plans, allocates and follows through on delivery of task to a consistent standard across the store
  • Drives on the job productivity
  • Supports colleagues through coaching and feedback
  • Uses MI to take action to drive performance
  • Helps maintain a safe and legal environment for colleagues and customers
  • Supports the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often

Key Accountabilities

  • Delivers great standards and service by putting the customer first
  • Acts on customer feedback to deliver improvement
  • Ensures the delivery of brilliant basics
  • Coach the team to deliver excellent standards of product presentation
  • Supports the delivery of plan A
  • Provides regular and timely feedback to line manager to support colleague performance
  • Supports with the training and coaching of colleagues maximising digital tools and channels
  • Identifies colleagues for recognition and celebrate success within the store
  • Provides feedback to BIG to improve colleague experience
  • Supports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and takes action
  • Role models new ways of working through the use of digital tools
  • Allocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively
  • Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation
  • Maintains a safe and legal store environment
  • Supports visual merchandising updates across all launches, events and campaigns

Key Capabilities

  • Understands how M&S operates, it’s strategy, future and the role they play
  • Effectively manages own reactions and responses around change
  • Helps colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking
  • Sets performance objectives for self in conjunction with line manager and in line with business plans
  • Takes accountability for planning and managing own work efficiently to ensure objectives are met
  • Treats all colleagues the fairly, understanding that different people will provide different perspectives and have different needs
  • Builds positive relationships by being a good listener and getting to know people by establishing a connection
  • In control of their own reactions and considers how to share their perspective to create better reaction for team

Technical Skills/ Experience

  • Support the delivery of excellent customer service and KPI’s across the store
  • Good level of digital capability and can access and utilise relevant systems
  • Good knowledge of the commercial operation, brilliant basics and operational excellence
  • Current working knowledge of all VM principles
  • A good communicator with the ability to build relationships and work within a team
  • A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing
  • Maintain high presentation standards, attention to detail and deliver on time, right first time
  • Interpret data relevant to the role
  • Demonstrates flexibility and adaptability to change

Key Relationships and Stakeholders

  • Customers
  • Colleagues
  • Store Leadership
  • BIG
This advertiser has chosen not to accept applicants from your region.

Customer Assistant- Warehouse Operative - Bury St Edmunds - Bury St Edmunds, Suffolk

IP33 1DT Suffolk, Eastern Marks & Spencer

Posted 10 days ago

Job Viewed

Tap Again To Close

Job Description

Customer Assistant- Warehouse Operative - Bury St Edmunds - Bury St Edmunds, Suffolk Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.

All the details

Work Pattern

Week 1-
Sunday 05:45-11:00
Wednesday 04:30-12:00

Week 2
Tuesday 04:30-10:00
Saturday 04:30-12:30

Join our team at M&S as a Customer Assistant in Operations, where you’ll play a vital role in keeping our store running smoothly behind the scenes. We’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.

You’ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you'll help create a seamless shopping experience by keeping products available for our customers at all times.

At M&S, our operations team ensures our store runs like clockwork, so you’ll need to be ready to roll up your sleeves and keep things moving.

Being digitally confident is essential. You'll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be.

Being a team player is crucial. You'll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment.

Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store.

Are you ready for it? Take your marks and get ready to apply.

This job role involves operating mechanical equipment  as relevant to the job role and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities 

· Serve our customers efficiently, both on the shop floor and at service points 

· Keep the store clean and tidy, ensuring that our shelves are always stocked with product

· Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities 

· Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.

· Build expert product knowledge to sell and recommend our products and services 

· We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities 

· High levels of customer service

· Committed to delivering excellent work with great attention to detail 

· Open to and acts upon feedback, asking for this regularly 

· Takes accountability for planning and managing own workload efficiently

· Strong communication skills

· Adaptable to changing situations

· Builds positive relationships by being a good listener

· Good level of digital capability

Everyone’s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

This advertiser has chosen not to accept applicants from your region.

Customer Assistant - Food - Bury St Edmunds - Bury St Edmunds, Suffolk

IP33 1DT Suffolk, Eastern Marks & Spencer

Posted 10 days ago

Job Viewed

Tap Again To Close

Job Description

Customer Assistant - Food - Bury St Edmunds - Bury St Edmunds, Suffolk Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.

All the details

Work Pattern

Sunday 14:00-18:00
Monday 17:00-21:00
Tuesday 17:00-21:00
Thursday 17:00-21:00
Friday 17:00-21:00

Join our team at M&S as a Customer Assistant in our Foods section, where you'll become a champion of our high-quality products, great value offers, and excellent customer service. We're seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.

You'll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

  • At M&S our customers don't wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
  • Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
  • Being a team player is crucial. You'll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
  • Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.

Are you ready for it? Take your marks and get ready to apply.

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities 

· Serve our customers efficiently, both on the shop floor and at service points 

· Keep the store clean and tidy, ensuring that our shelves are always stocked with product

· Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities 

· Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.

· Build expert product knowledge to sell and recommend our products and services 

· We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities 

· High levels of customer service

· Committed to delivering excellent work with great attention to detail 

· Open to and acts upon feedback, asking for this regularly 

· Takes accountability for planning and managing own workload efficiently

· Strong communication skills

· Adaptable to changing situations

· Builds positive relationships by being a good listener

· Good level of digital capability

Everyone’s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

This advertiser has chosen not to accept applicants from your region.

Customer Assistant - Cafe - Bury St Edmunds - Bury St Edmunds, Suffolk

IP33 1DT Suffolk, Eastern Marks & Spencer

Posted 13 days ago

Job Viewed

Tap Again To Close

Job Description

Customer Assistant - Cafe - Bury St Edmunds - Bury St Edmunds, Suffolk Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.

Summary

Cafe Customer Assistant

All the details

Working Pattern:

Week 1:
Sunday: 11:00-15:00
Tuesday: 12:00-18:00
Thursday: 10:00-16:00

Week 2:
Tuesday: 12:00-18:00
Thursday: 10:00-16:00
Saturday: 11:00-15:00

Join our team at M&S as a Customer Assistant in our café, where you'll become a champion of our delightful food and drink offerings, offers, and services. We're seeking passionate individuals who take pride in their knowledge of the latest food and drink trends and are eager to share it with our customers.

You'll be a brand ambassador who’s ready to recommend and promote our delicious café menu. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

· Being digitally confident is essential. You'll utilise our digital tools, such as our digital menus and in-store devices, to enhance the customer experience and ensure they get the products they want, when they need them.

· Efficiency and effectiveness are key aspects of your role ensuring that our customers don’t wait while maintaining high standards in food safety and hygiene consistently. You’ll be ready to roll your sleeves up, work hard and go above and beyond every day.

· Being a team player is crucial. You'll take responsibility for creating a great inclusive café environment, supporting and respecting your colleagues and our customers every day.

· Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.

Are you ready for it? Take your marks and get ready to apply.

Purpose

  • To deliver a great shopping experience for their customers, putting customers before task every time
  • Champion new ways of working within stores through an open mindset and positive attitude
  • Complete tasks and processes that deliver ‘best in town’ standards
  • Serve and sell across all channels brilliantly well
  • Be the voice of our customer to help us continually improve

Key Accountabilities

  • Serve our customers efficiently and brilliantly well – on the shop floor and at service points
  • Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
  • Skilled to utilise all digital tools and communication channels to do the job
  • Share customer and colleague feedback to help us do things better
  • Share knowledge and experience with colleagues to support others in building skill and confidence
  • Own their own learning & development and proactively access digital learning solutions
  • Know the daily sales targets, priorities, promotions & selling opportunities
  • Have great product knowledge to sell and recommend our products and services
  • Proactively engage with customers to understand their needs and make recommendations
  • Understand the store priorities and their part to play
  • Complete tasks with pace and in line with SOPs
  • Minimise cost and waste through good process practice
  • Follow safe and legal working practices

Key Capabilities

  • Understands how M&S operates,it’sstrategy, future and the role they play
  • Committed to delivering excellent work fast with great attention to detail
  • Open to and acts on feedback, asking for this regularly
  • Sets performance objectives for self in conjunction with line manager and in line with business plans
  • Takes accountability for planning and managing own work efficiently to ensure objectives are met
  • Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
  • Effective at communicating their intentions to others; ensures communication is clear and simple
  • In control of their own reactions and considers how to share their perspective to create better reaction for team
  • Copes well with change and work challenges and recovers quickly from its impact
  • Builds positive relationships by being a good listener and getting to know people by establishing a connection

Technical Skills/ Experience

  • Contributing to store sales and cost control
  • Work across the store to get things done right first time within timescales
  • Comprehensive knowledge of customer shopping channels
  • Good level of product knowledge and services across the store
  • Up to date knowledge of the commercial operation and brilliant basics
  • Good level of digital capability and use of digital tools and applications
  • Understand customer needs and spot selling opportunities
  • Adapting to change
  • Good Knowledge of VM principles

Key Relationships and Stakeholders

  • Customers
  • Colleagues
  • Store Leadership
  • BIG
This advertiser has chosen not to accept applicants from your region.
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Customer Assistant - Cafe - Bury St Edmunds - Bury St Edmunds, Suffolk

IP33 1DT Suffolk, Eastern Marks & Spencer

Posted 13 days ago

Job Viewed

Tap Again To Close

Job Description

Customer Assistant - Cafe - Bury St Edmunds - Bury St Edmunds, Suffolk Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.

Summary

Cafe Customer Assistant

All the details

Working Pattern

Monday 13:00-17:00
Tuesday 13:00-17:00
Thursday 13:00-17:00
Saturday 13:00-17:00

Join our team at M&S as a Customer Assistant in our café, where you'll become a champion of our delightful food and drink offerings, offers, and services. We're seeking passionate individuals who take pride in their knowledge of the latest food and drink trends and are eager to share it with our customers.

You'll be a brand ambassador who’s ready to recommend and promote our delicious café menu. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

· Being digitally confident is essential. You'll utilise our digital tools, such as our digital menus and in-store devices, to enhance the customer experience and ensure they get the products they want, when they need them.

· Efficiency and effectiveness are key aspects of your role ensuring that our customers don’t wait while maintaining high standards in food safety and hygiene consistently. You’ll be ready to roll your sleeves up, work hard and go above and beyond every day.

· Being a team player is crucial. You'll take responsibility for creating a great inclusive café environment, supporting and respecting your colleagues and our customers every day.

· Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.

Are you ready for it? Take your marks and get ready to apply.

Purpose

  • To deliver a great shopping experience for their customers, putting customers before task every time
  • Champion new ways of working within stores through an open mindset and positive attitude
  • Complete tasks and processes that deliver ‘best in town’ standards
  • Serve and sell across all channels brilliantly well
  • Be the voice of our customer to help us continually improve

Key Accountabilities

  • Serve our customers efficiently and brilliantly well – on the shop floor and at service points
  • Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
  • Skilled to utilise all digital tools and communication channels to do the job
  • Share customer and colleague feedback to help us do things better
  • Share knowledge and experience with colleagues to support others in building skill and confidence
  • Own their own learning & development and proactively access digital learning solutions
  • Know the daily sales targets, priorities, promotions & selling opportunities
  • Have great product knowledge to sell and recommend our products and services
  • Proactively engage with customers to understand their needs and make recommendations
  • Understand the store priorities and their part to play
  • Complete tasks with pace and in line with SOPs
  • Minimise cost and waste through good process practice
  • Follow safe and legal working practices

Key Capabilities

  • Understands how M&S operates,it’sstrategy, future and the role they play
  • Committed to delivering excellent work fast with great attention to detail
  • Open to and acts on feedback, asking for this regularly
  • Sets performance objectives for self in conjunction with line manager and in line with business plans
  • Takes accountability for planning and managing own work efficiently to ensure objectives are met
  • Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
  • Effective at communicating their intentions to others; ensures communication is clear and simple
  • In control of their own reactions and considers how to share their perspective to create better reaction for team
  • Copes well with change and work challenges and recovers quickly from its impact
  • Builds positive relationships by being a good listener and getting to know people by establishing a connection

Technical Skills/ Experience

  • Contributing to store sales and cost control
  • Work across the store to get things done right first time within timescales
  • Comprehensive knowledge of customer shopping channels
  • Good level of product knowledge and services across the store
  • Up to date knowledge of the commercial operation and brilliant basics
  • Good level of digital capability and use of digital tools and applications
  • Understand customer needs and spot selling opportunities
  • Adapting to change
  • Good Knowledge of VM principles

Key Relationships and Stakeholders

  • Customers
  • Colleagues
  • Store Leadership
  • BIG
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Retail Security Officer

CB1 Cherry Hinton, Eastern Staffline

Posted 5 days ago

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Job Description

full time

Position: Retail Security Officer
Location: Cambridge
Pay Rate: £14.00 per hour
Hours: Various
Shifts: Various (Monday-Sunday)

SG / DS SIA licence required.

Your Time at Work
- To provide a visible uniformed deterrent, to contribute to the safety and security of the client's premises and staff
- To carry out Company Policy on loss prevention and ensure the safety of staff and visitors
- To lawfully deter potential troublemakers on site
- To observe and report incidents using the correct reporting systems
- To carry out all duties assigned by the client or manager to whom you are responsible
- To ensure site knowledge is kept up to date and developments at local level are identified
- To understand and implement any Fire and Safety evacuation procedures
- To assist, if required by the Client, with staff and contractor searches
- To ensure that the Security base is always maintained in a clean and tidy condition
- To conduct yourself, at all times, in a manner which will bring credit to yourself and the Company, ensuring full uniform is worn and SIA licence is clearly displayed

Our Perfect Worker
It is crucial to have great communication and customer service skills. A lot of admin is digital and paperless, so you'll need to be tech-savvy enough to use our digital devices.

Our perfect Retail Security Officer will need to be aged 18 or over, a confident communicator who is a team player with the drive to always provide a friendly and professional service. Join TSS and you can also enjoy real career progression with a large international company - as the world's leading provider of security solutions, we offer loads of training and support. You'll be in safe hands from our induction and on-site training to regular reviews and welfare checks with our managers.

Key Information and Benefits
- 5.6 weeks holiday per year (8 of these will be in lieu of bank holidays, worked or not worked)
- Workplace Pension Scheme
- Progression training and development opportunities
- Life assurance benefit
- Contributory Healthcare Scheme
- Eyecare vouchers
- Employee Discount Schemes
- Refer a friend scheme
- Free uniform provided

Job Ref: (T85)

TSS are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today!

About Staffline
Staffline are working in Partnership with TSS, providing a recruitment solution for security roles.

Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change.

This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline

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Marketing Manager/Head of Brand - Consumer/Retail

Fen Ditton, Eastern Zero Surplus

Posted 6 days ago

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Job Description

full time

Do you have extensive B2C brand-building and retail activation experience? Have you got extensive experience within the non-food consumer goods/durables sector in the UK? Could you build following across multiple marketing channels, to help drive a brand to the next level?

We need somebody with product and innovation interest, who can really understand our core demographic of customer. So they enter a store to buy the brand, and so others buy it because they see it there. If you are passionate about consumer goods, have innovative strategic social media, events, branding, and retail activation experience, are great at mentoring team members, and live within 30 miles of Cambridge, then we would love to hear from you.

This role will be heading up a team of 3 up-and-coming marketers with the 'simple' task of raising the brand's profile across the globe to support their retail sales. You must have extensive evidenced experience of growing brands exposure, with particular focus on social media, PR, brand partnerships, sponsorship and retail activation.

We are happy to consider both people already operating in a similar level of position, or candidates with some team management experience, loads of fantastic ideas and ambition, seeking the opportunity to push their career to the next level.

What will you be doing?

  • Brand Direction - Define and evolve the brand to stand out in a crowded consumer landscape by assessing and analysing the existing brand strategy vs competitors in order to unlock opportunity.
  • Marketing Strategy - Develop and deliver a creative seasonal marketing calendar aligned to drive awareness, desirability and sell-through
  • Retail Activation - Create compelling pitch decks, toolkits and marketing moments that help secure shelf space and support sell-out
  • Team & Agency Management - Lead and grow the internal creative team whilst driving the effectiveness of external agency relationships
  • Social, Content & Community - Oversee social media and content activity and ensure presence, tone of voice, and engagement are relevant and engaging to younger audiences
  • Partnerships & PR - Drive consumer, trade PR and influencer partnerships and media relationships that build cultural credibility
  • Sponsorship/Charity - Identify key sponsorship/partnership opportunities both with existing customers (retail activation) and external teams/events/causes
  • Creative Leadership - Manage the design team to produce bold, consistent and high-impact visual content. Play a lead role in planning and executing photo and video shoots to capture high-quality visuals for marketing material

To apply you must be a B2C-focused marketer from non-food consumer goods, with creative ideas, a portfolio of work, and a real ability and aptitude for increasing consumer engagement and brand positioning through innovative marketing strategy.

This is a fantastic opportunity to step into a position at an innovative organisation going from strength to strength. The role would be hybrid based out of Cambridge, 2/3 days per week. If you like the sound of the position and match the criteria, please do send your CV through for us to review, along with your portfolio and detailing where your relevant experience is for the role.

Zero Surplus is East Anglia's premier recruitment agency, based just outside Cambridge our marketing recruiters source brand staff for small and international B2B & B2C businesses across Cambridgeshire and the East of England.

For registration purposes please could you let us know where you are currently based or which locations you are considering as well as your required salary and notice period.

Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.

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