Customer Service Co-Ordinator

Cumbria, North West £26000 - £28000 Annually Hays Accounts and Finance

Posted today

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Job Description

permanent

Your new company
Our client is a highly regarded manufacturing company based near Carlisle, employing 150 staff and a turnover of approximately 50 million. They are currently recruiting a talented Customer Service Co-ordinator who excels in communication and can effectively partner with various departments across the business to ensure a seamless customer experience. This company takes great pride in producing premium products for their established customer base.
Your new role
Reporting to the Customer Operations Manager, as part of a small team, you will:

  • Respond to all queries received within 24 hours to acknowledge receipt.
  • Ensure that all customer concerns are recorded within the SAP system and continue to monitor all open concerns until resolved.
  • Conduct a fair and thorough investigation into each concern, liaising effectively with all departments across the business where necessary.
  • Communicate directly with customers in a helpful and professional manner (using a variety of mediums as appropriate).
  • Establish and enforce good working practices to ensure consistency in the way customer concerns are handled.
  • Monitor trends and identify recurring issues, working with Departmental Managers in order to establish root cause and eradicate potential future recurrence.
  • Establish working practices to monitor levels of customer satisfaction and identify areas needing focus.

What you'll need to succeed

  • The proven ability to work in a fast-paced environment with a keen eye for detail and is used to working to tight deadlines.
  • Good working knowledge of basic computer systems - Word, Excel and Powerpoint.
  • Excellent spoken and written communication skills; confident and skilled in communicating with internal and external stakeholders at all levels
  • A creative approach to problem-solving involving a range of stakeholders.
  • Ideally, the candidate will have some understanding of SAP, but training will be given to the right person.

What you'll get in return

  • Salary up to 28,000 dependent on experience
  • 40hr week (08:00 - 17:00) - 30 mins lunch
  • Full-time in the office
  • Pension contribution 5%, ER's contribution 7.5%
  • Life Assurance between 2-4 x salary
  • Annual leave 25 days plus bank holidays (increase of 1 day per 5 years service)
  • Annual option to purchase an additional 5 days
  • Share incentive scheme
  • Cycle to work
  • Discounts & Cashback offers (major retailers)
  • Sports & social club - monthly prize draws / contribution to sporting events / life events

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

This advertiser has chosen not to accept applicants from your region.

Customer Service Co-Ordinator

CA3 Carlisle, North West Hays

Posted 3 days ago

Job Viewed

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Job Description

Your new company
Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.
Our client is a highly regarded manufacturing company based near Carlisle, employing 150 staff and a turnover of approximately £50 million. They are currently recruiting a talented Customer Service Co-ordinator who excels in communication and can effectively partner with various departments across the business to ensure a seamless customer experience. This company takes great prid
Please click on the apply button to read the full job description

This advertiser has chosen not to accept applicants from your region.

Customer Service Co-Ordinator

Carlisle, North West Hays

Posted 9 days ago

Job Viewed

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Job Description

permanent

Your new company
Our client is a highly regarded manufacturing company based near Carlisle, employing 150 staff and a turnover of approximately £50 million. They are currently recruiting a talented Customer Service Co-ordinator who excels in communication and can effectively partner with various departments across the business to ensure a seamless customer experience. This company takes great prid.



This advertiser has chosen not to accept applicants from your region.

Delivery Station Customer Service Associate

Carlisle, North West Amazon

Posted 9 days ago

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Job Description

Description
**Job title -** Customer Service Delivery Station Liaison
**Location** - DPN1 - Unit A&B Woodlands Indstril Storage Estate,Longtown, 1N51, Carlisle, CA6 5TR
**Pay Rate** - £12.70
**Shift** - Wednesday-Saturday 10:00-20:45pm
Our mission at Amazon is to be Earth's most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that's why you'll find we approach things differently here. You won't be asked to read from a script or learn dialogue by heart. Instead we'll provide you with the training you need to problem solve for our customers. You'll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
**What will you do as a Delivery Station Liaison?**
You will provide the best in class customer service from within our delivery station by organising successful re-delivery attempts for customers' parcels. As a Delivery Station Liaison, you will call customers to confirm crucial delivery details and prevent further delivery delays. Upon finishing your call with the customer, you will work with warehouse teams on the ground as well as Delivery Service Partners to ensure that packages are re-delivered successfully on the same day. Additionally, you will work to pre-emptively solve delivery defects to reduce customer effort.
Basic Qualifications
**What are your hours?**
This role requires working variable hours to match when customers need us most. You will work Wednesday-Saturday 10:00 - 20:45pm
**What qualifications do we need from you?**
+ Have the right to work in the United Kingdom without restrictions
+ Experience in customer service, retail or hospitality industry
+ Flexible with regards to shift work (this role has non-negotiable time schedule of 10am-8:45pm).
+ Exceptional communication skills in English, including the ability to clearly and concisely communicate in writing and speech listening and interpreting customer needs.
+ Excellent time-management, organisational, and prioritisation skills.
+ Experience working under pressure in a high-volume environment whilst maintaining standards for productivity, quality and service.
+ Ability to take ownership and be proactive.
+ Intermediate computer literacy.
**What strengths will you bring?**
+ Hard-working, articulate, and detail-orientated
+ Friendly and customer-focused in every situation
+ Ability to learn quickly and embrace change
+ Comfortable multi-tasking in a high-energy environment.
**What benefits will you receive?**
+ Pension Plan
+ Competitive holiday allowance
+ Health insurance
+ Life insurance
+ Amazon.co.uk discount
+ Employee assistance program
+ Organisational progression options
+ Additional add-on benefits of your choice
**If this role sounds like it's for you, then click on the link below to start the application process!**
You'll need to allow 1-2 hours including an assessment to test your suitability for the role. We recommend using a PC (e.g. laptop) in order to get the best experience.
If successful, we will contact you about the next steps!
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central(CS4) to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
This advertiser has chosen not to accept applicants from your region.

Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists

Aglionby, North West ApexFocusGroup

Posted 6 days ago

Job Viewed

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Job Description

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed.

Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists

Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.

With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.

Compensation:
£5 - 20 (per 1 hour session)
50 - 00 (multi-session studies)
Job Requirements:
Show up at least 10 mins before discussion start time.
Participate by completing written and oral instructions.
Complete written survey provided for each panel.
MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
Must have either a smartphone with working camera or desktop/laptop with webcam
Must have access to high speed internet connection
Desire to fully participate in one or several of the above topics
Ability to read, understand, and follow oral and written instructions.
Customer service representative agent experience is not necessary.
Job Benefits:
Flexibility to take part in discussions online or in-person.
No commute needed should you choose to work from home remotely.
No minimum hours. You can do this part-time or full-time
Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.

This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.
This advertiser has chosen not to accept applicants from your region.

Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists

Aiketgate, North West ApexFocusGroup

Posted 6 days ago

Job Viewed

Tap Again To Close

Job Description

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed.

Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists

Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.

With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.

Compensation:
£5 - 20 (per 1 hour session)
50 - 00 (multi-session studies)
Job Requirements:
Show up at least 10 mins before discussion start time.
Participate by completing written and oral instructions.
Complete written survey provided for each panel.
MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
Must have either a smartphone with working camera or desktop/laptop with webcam
Must have access to high speed internet connection
Desire to fully participate in one or several of the above topics
Ability to read, understand, and follow oral and written instructions.
Customer service representative agent experience is not necessary.
Job Benefits:
Flexibility to take part in discussions online or in-person.
No commute needed should you choose to work from home remotely.
No minimum hours. You can do this part-time or full-time
Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.

This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.
This advertiser has chosen not to accept applicants from your region.

Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists

Aikton, North West ApexFocusGroup

Posted 6 days ago

Job Viewed

Tap Again To Close

Job Description

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed.

Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists

Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.

With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.

Compensation:
£5 - 20 (per 1 hour session)
50 - 00 (multi-session studies)
Job Requirements:
Show up at least 10 mins before discussion start time.
Participate by completing written and oral instructions.
Complete written survey provided for each panel.
MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
Must have either a smartphone with working camera or desktop/laptop with webcam
Must have access to high speed internet connection
Desire to fully participate in one or several of the above topics
Ability to read, understand, and follow oral and written instructions.
Customer service representative agent experience is not necessary.
Job Benefits:
Flexibility to take part in discussions online or in-person.
No commute needed should you choose to work from home remotely.
No minimum hours. You can do this part-time or full-time
Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.

This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.
This advertiser has chosen not to accept applicants from your region.
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Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists

Ainstable, North West ApexFocusGroup

Posted 6 days ago

Job Viewed

Tap Again To Close

Job Description

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed.

Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists

Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.

With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.

Compensation:
£5 - 20 (per 1 hour session)
50 - 00 (multi-session studies)
Job Requirements:
Show up at least 10 mins before discussion start time.
Participate by completing written and oral instructions.
Complete written survey provided for each panel.
MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
Must have either a smartphone with working camera or desktop/laptop with webcam
Must have access to high speed internet connection
Desire to fully participate in one or several of the above topics
Ability to read, understand, and follow oral and written instructions.
Customer service representative agent experience is not necessary.
Job Benefits:
Flexibility to take part in discussions online or in-person.
No commute needed should you choose to work from home remotely.
No minimum hours. You can do this part-time or full-time
Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.

This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.
This advertiser has chosen not to accept applicants from your region.

Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists

Cumbria, North West ApexFocusGroup

Posted 34 days ago

Job Viewed

Tap Again To Close

Job Description

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed.

Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists

Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.

With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.

Compensation:
£5 - 20 (per 1 hour session)
50 - 00 (multi-session studies)
Job Requirements:
Show up at least 10 mins before discussion start time.
Participate by completing written and oral instructions.
Complete written survey provided for each panel.
MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
Must have either a smartphone with working camera or desktop/laptop with webcam
Must have access to high speed internet connection
Desire to fully participate in one or several of the above topics
Ability to read, understand, and follow oral and written instructions.
Customer service representative agent experience is not necessary.
Job Benefits:
Flexibility to take part in discussions online or in-person.
No commute needed should you choose to work from home remotely.
No minimum hours. You can do this part-time or full-time
Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.

This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.
This advertiser has chosen not to accept applicants from your region.

Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists

Cumbria, North West ApexFocusGroup

Posted 34 days ago

Job Viewed

Tap Again To Close

Job Description

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed.

Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists

Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.

With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.

Compensation:
£5 - 20 (per 1 hour session)
50 - 00 (multi-session studies)
Job Requirements:
Show up at least 10 mins before discussion start time.
Participate by completing written and oral instructions.
Complete written survey provided for each panel.
MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
Must have either a smartphone with working camera or desktop/laptop with webcam
Must have access to high speed internet connection
Desire to fully participate in one or several of the above topics
Ability to read, understand, and follow oral and written instructions.
Customer service representative agent experience is not necessary.
Job Benefits:
Flexibility to take part in discussions online or in-person.
No commute needed should you choose to work from home remotely.
No minimum hours. You can do this part-time or full-time
Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.

This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.
This advertiser has chosen not to accept applicants from your region.
 

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