19 Salesforce Administrator jobs in London

Salesforce Administrator

We are looking for a Salesforce Administrator to join the team in this integral role, helping the organisation achieve its ambitions.

Position: Salesforce Administrator (internally known as Salesforce Coordinator)

Location: Remote (with some travel to London as required)

Hours: Full time, permanent (37.5 hours per week)

Contract: Permanent

Salary: £27,000 - £0,500 p.a., depending on experience (plus ,000 London weighting, if applicable)

Closing Date: Monday 20th October 2025

About the Role

You will ensure the effective maintenance and development of Salesforce to support programme delivery, volunteer recruitment, and partnerships management. You will have full oversight of the system, independently making updates (e.g. reports, fields, custom objects, flows, and user management) and escalating complex needs to Impact Box or the line manager. As the first point of contact for user requests, you will assign and manage queries to ensure timely resolution. The platform integrates with Moodle, requiring collaboration across teams to support online learning and ongoing functionality improvements aligned with organisational goals.

Role responsibilities include:

• Salesforce administration, including managing user roles, permissions, page layouts, custom objects, and flows.
• Troubleshooting issues, data cleansing and implementing secure system changes.
• Evaluating and deploying Salesforce updates, manage Mass Action Schedulers and document workflows. Advising on system development viability and working in sandbox environments to test and deploy changes effectively.

About You

Someone with previous experience implementing, configuring, or administering Salesforce (1-2 years) would be ideal, as would having experience in an educational or non-profit organisation, but this isn’t essential.

Skills and Competencies:

• Salesforce administration: Ability to manage and maintain user accounts, profiles, roles, and permissions.
• Reporting and dashboards: Knowledge of how to configure and maintain custom report types, reports, and dashboards
• Customisation and configuration: Ability to configure, build, and maintain custom Salesforce functionality including custom objects, fields, page layouts, process builders, flows, and workflows
• Data cleaning: Good knowledge of Excel to cleanse and analyse data (knowledge of Power Query desirable)
• Integration: Knowledge of Salesforce integrations such as Form Assembly or Zapier (desirable), and how to import and export data into Salesforce using Dataloader, XL Connector, or equivalent

About the Organisation

Join a data-driven organisation with robust monitoring and evaluation systems, that tracks student progress, assesses the impact of its programmes and uses real-time data to improve delivery. By combining academic, demographic, and outcome data, the team measures university readiness and shares this impact externally.

Benefits include:

• 25 days annual leave p.a. (pro rata) plus Bank Holidays and 5 Winter closure days.
• PerkBox
• Employee Assistance Programme
• Online Medical assistance
• Interest-free travelcard loans

• Cyclescheme loans
• Paid wellbeing day
• 2 paid Volunteering Days
• Employer’s pensions contributions (3%)
• CPD options in line with L&D programme
• Staff Mentoring scheme

The charity is an equal opportunities employer and we welcome applications from people from all backgrounds. If you believe you have most of the skills to fulfil the role we encourage you to apply. Amongst staff at our organisation, there is under-representation of people who are Black, Asian or people from ethnic minority backgrounds, disabled, care-experienced, from low socio-economic backgrounds, and who are LGBTQIA+. We also particularly welcome applications from people with lived experience in reference to our mission.

We are proud to be a Level 1 Disability Confident employer. If you require any reasonable adjustments please contact us.

Please note, if you are selected for appointment to the role, you will be subject to a DBS check.

You also have experience in roles such as Salesforce Administrator, Salesforce Coordinator, Salesforce Support Coordinator, Salesforce Trainer, CRM Administrator, CRM Coordinator, CRM Support Coordinator, CRM Trainer. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Mason Frank have partnered with a globally recognised brand that are seeking a proactive and detail-oriented Salesforce Administrator to support our highly integrated greenfield Salesforce platform. This role is pivotal in bridging the gap between business and technology teams, ensuring we maximise the value of our investments in Sales Cloud, Service Cloud, Commerce Cloud (B2C), and Agentforce.

In this exciting role, you will manage the day-to-day platform operations, gather and translate business requirements into well-defined user stories, and implement robust solutions in collaboration with our Salesforce partners. You'll be a key contact for end-users, driving adoption and ensuring the platform runs smoothly - all aligned with our strategy of simplicity, standardisation, and scalability.

Key Responsibilities

• Platform Administration: Manage all aspects of user and license management - including new user setup/deactivation, roles, profiles, permissions, and public groups.
• Declarative Development: Create and manage solutions using Flow, App Builder, validation rules, and page layouts.
• Backlog Management: Own and maintain the product backlog, writing clear user stories and acceptance criteria. Prioritise in collaboration with the CRM Tech Lead.
• Release Support: Assist in the release process using our DevOps toolset (e.g., Copado) and carry out QA testing.
• Stakeholder Collaboration: Work across departments to gather and document requirements.
• Process Improvement: Identify opportunities for improvements and system enhancements aligned with the roadmap.
• User Support: Provide 1st and 2nd-line support, escalate issues as necessary.
• Data Management: Perform data uploads, deduplication, and cleansing. Support report/dashboard creation.
• Training & Adoption: Develop training materials and documentation to promote adoption and best practices.

What You Will Bring

• Proven experience as a Salesforce Administrator on a complex, integrated Salesforce instance.
• Salesforce Administrator Certification required. Advanced Admin and Platform App Builder certifications desirable.
• Strong understanding of Salesforce governance (data management, security, release best practices).
• Experience managing a product backlog and using tools like JIRA, including sprint planning.
• Background in operational support and release management.
• Comfortable working with cross-functional teams including IT, business, and third-party partners.
• Strong stakeholder engagement and communication skills.
• Familiarity with Agile/Scrum frameworks.
• Experience supporting change initiatives, training, and documentation.
• Ability to explain complex solutions to non-technical stakeholders.

The post holder will have a deep understanding of Salesforce CRM and the technical opportunities it provides to support the growth of their digital platform. As part of their team, you will have the chance to demonstrate excellence in your administrative and developer skills.

They see this role as an essential resource within their organisation to maximise their efficiencies and overall impact as they continue to transition their internal processes to their Salesforce CRM system.

Purpose
The role will be responsible for overseeing the support, operation, development, and security of the organisation's Salesforce CRM system. This role requires a hands-on approach to system administration and development, focusing on data integrity, system integration, compliance and security, configuring and customising automation and other system processes.

Responsibility

• Provide expert administration for Salesforce ensuring smooth day-to-day operations, including user support, trouble shooting and ensuring the system is clean' and user friendly.
• Perform administrative tasks such as managing user accounts, permissions, roles, profiles and security settings. Sandbox management and providing access to users. Also, the creation of reports and dashboards, salesforce release preparation and testing, and ongoing configuration and customisation to enhance the system.
• Coordinate changes to security and system access control to ensure integrity of Salesforce is maintained.
• Proactively identify opportunities to streamline processes through automation, overseeing the delivery and deployment of new features and enhancements to continually improve the Salesforce system.
• Act as a primary point of contact for Salesforce-related queries and support requests.
• Accountable for ensuring the integrity and reliability of the Salesforce system.

Experience

• Bachelor's degree in computer science, Information Technology, or related field or equivalent experience.
• Minimum of 2 years' hands on experience as a Salesforce Administrator or implementation.
• Understanding of Salesforce security principles.
• Some experience with Salesforce Service and Experience Cloud.
• Proficiency in Salesforce configuration, including Flows/Screen Flows, custom formula fields, object and field creation, and data loads.
• Strong analytical and problem-solving skills with attention to detail.
• A proactive approach to identify and deliver system improvements.
• Demonstrated ability to engage with a variety of stakeholders and gather system requirements.

Mason Frank have partnered with a globally recognised brand that are seeking a proactive and detail-oriented Salesforce Administrator to support our highly integrated greenfield Salesforce platform. This role is pivotal in bridging the gap between business and technology teams, ensuring we maximise the value of our investments in Sales Cloud, Service Cloud, Commerce Cloud (B2C), and Agentforce.

In this exciting role, you will manage the day-to-day platform operations, gather and translate business requirements into well-defined user stories, and implement robust solutions in collaboration with our Salesforce partners. You'll be a key contact for end-users, driving adoption and ensuring the platform runs smoothly - all aligned with our strategy of simplicity, standardisation, and scalability.

Key Responsibilities

• Platform Administration: Manage all aspects of user and license management - including new user setup/deactivation, roles, profiles, permissions, and public groups.
• Declarative Development: Create and manage solutions using Flow, App Builder, validation rules, and page layouts.
• Backlog Management: Own and maintain the product backlog, writing clear user stories and acceptance criteria. Prioritise in collaboration with the CRM Tech Lead.
• Release Support: Assist in the release process using our DevOps toolset (e.g., Copado) and carry out QA testing.
• Stakeholder Collaboration: Work across departments to gather and document requirements.
• Process Improvement: Identify opportunities for improvements and system enhancements aligned with the roadmap.
• User Support: Provide 1st and 2nd-line support, escalate issues as necessary.
• Data Management: Perform data uploads, deduplication, and cleansing. Support report/dashboard creation.
• Training & Adoption: Develop training materials and documentation to promote adoption and best practices.

What You Will Bring

• Proven experience as a Salesforce Administrator on a complex, integrated Salesforce instance.
• Salesforce Administrator Certification required. Advanced Admin and Platform App Builder certifications desirable.
• Strong understanding of Salesforce governance (data management, security, release best practices).
• Experience managing a product backlog and using tools like JIRA, including sprint planning.
• Background in operational support and release management.
• Comfortable working with cross-functional teams including IT, business, and third-party partners.
• Strong stakeholder engagement and communication skills.
• Familiarity with Agile/Scrum frameworks.
• Experience supporting change initiatives, training, and documentation.
• Ability to explain complex solutions to non-technical stakeholders.

Salesforce Administrator

We are looking for a Salesforce Administrator to join the team in this integral role, helping the organisation achieve its ambitions.

Position: Salesforce Administrator (internally known as Salesforce Coordinator)

Location: Remote (with some travel to London as required)

Hours: Full time, permanent (37.5 hours per week)

Contract: Permanent

Salary: £27,000 - £0,500 p.a., depending on experience (plus ,000 London weighting, if applicable)

Closing Date: Monday 20th October 2025

About the Role

You will ensure the effective maintenance and development of Salesforce to support programme delivery, volunteer recruitment, and partnerships management. You will have full oversight of the system, independently making updates (e.g. reports, fields, custom objects, flows, and user management) and escalating complex needs to Impact Box or the line manager. As the first point of contact for user requests, you will assign and manage queries to ensure timely resolution. The platform integrates with Moodle, requiring collaboration across teams to support online learning and ongoing functionality improvements aligned with organisational goals.

Role responsibilities include:

• Salesforce administration, including managing user roles, permissions, page layouts, custom objects, and flows.
• Troubleshooting issues, data cleansing and implementing secure system changes.
• Evaluating and deploying Salesforce updates, manage Mass Action Schedulers and document workflows. Advising on system development viability and working in sandbox environments to test and deploy changes effectively.

About You

Someone with previous experience implementing, configuring, or administering Salesforce (1-2 years) would be ideal, as would having experience in an educational or non-profit organisation, but this isn’t essential.

Skills and Competencies:

• Salesforce administration: Ability to manage and maintain user accounts, profiles, roles, and permissions.
• Reporting and dashboards: Knowledge of how to configure and maintain custom report types, reports, and dashboards
• Customisation and configuration: Ability to configure, build, and maintain custom Salesforce functionality including custom objects, fields, page layouts, process builders, flows, and workflows
• Data cleaning: Good knowledge of Excel to cleanse and analyse data (knowledge of Power Query desirable)
• Integration: Knowledge of Salesforce integrations such as Form Assembly or Zapier (desirable), and how to import and export data into Salesforce using Dataloader, XL Connector, or equivalent

About the Organisation

Join a data-driven organisation with robust monitoring and evaluation systems, that tracks student progress, assesses the impact of its programmes and uses real-time data to improve delivery. By combining academic, demographic, and outcome data, the team measures university readiness and shares this impact externally.

Benefits include:

• 25 days annual leave p.a. (pro rata) plus Bank Holidays and 5 Winter closure days.
• PerkBox
• Employee Assistance Programme
• Online Medical assistance
• Interest-free travelcard loans

• Cyclescheme loans
• Paid wellbeing day
• 2 paid Volunteering Days
• Employer’s pensions contributions (3%)
• CPD options in line with L&D programme
• Staff Mentoring scheme

The charity is an equal opportunities employer and we welcome applications from people from all backgrounds. If you believe you have most of the skills to fulfil the role we encourage you to apply. Amongst staff at our organisation, there is under-representation of people who are Black, Asian or people from ethnic minority backgrounds, disabled, care-experienced, from low socio-economic backgrounds, and who are LGBTQIA+. We also particularly welcome applications from people with lived experience in reference to our mission.

We are proud to be a Level 1 Disability Confident employer. If you require any reasonable adjustments please contact us.

Please note, if you are selected for appointment to the role, you will be subject to a DBS check.

You also have experience in roles such as Salesforce Administrator, Salesforce Coordinator, Salesforce Support Coordinator, Salesforce Trainer, CRM Administrator, CRM Coordinator, CRM Support Coordinator, CRM Trainer. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Togather started life as Feast It, in 2017, as a booking platform for people to book street food caterers for their birthday parties and weddings. Since then, we have grown to become the UK’s biggest events platform as Togather for food, drink, venues, photographers and so much more.

We’re here to help people make amazing memories on some of the biggest and best days of their lives. Whether they’re planning the whole-company summer party, hosting an epic dinner party, or running an entire festival, we can – and do – help with all of it.

None of this would be possible without our amazing community of partners, who we handpick from across the country.

We’ve worked with everyone from Amazon, Nike, and London Pride, to Tom Cruise, Star Wars, and Taylor Swift. Within the office, we recently came #7 in the Startups 100 Awards and have been named in the top 15 in Tempo's 50 Best Places To Work. Our team truly love and care about what they do, which makes working here that much easier.

The Role:
We’re looking for a Operations Manager or Senior Operations Manager to put operations at the centre of Togather’s growth - driving efficiency, outcomes, and revenue in an automated and AI-native way.

Reporting to the Operations Director, you’ll be hands-on with our systems and processes, helping embed AI and automation across the commercial engine. You’ll own Salesforce day-to-day, manage our automation stack, and ensure that sales and marketing teams can spend their time where it counts - with clients.

This is a high-impact role where you’ll help shape the way we scale while working closely with senior members of the Ops, Data, and Marketing teams.

The role will involve:

• Owning Salesforce CRM day-to-day: workflows, reporting, and adoption.
• Embedding automation and AI into commercial processes (pipeline, tendering, reporting).
• Safeguarding revenue through accurate handovers, invoicing, and supplier onboarding.
• Procuring and managing commercial tooling; supporting the 2026 sales stack migration.
• Documenting systems and processes for scale and continuity.

Requirements

We’re looking for someone ambitious, analytical, and motivated to make operations a growth engine. As a guide, the ideal person will have:

• 4–6 years’ experience in Operations (Sales Ops, Marketing Ops, or GTM Ops).
• Hands-on Salesforce experience (configuration, workflows, reporting).
• Experience with automation & AI tooling (Zapier, OpenAI, Clay, Cognism, Apollo, or similar).
• Strong organisational skills and ability to juggle multiple systems and processes.
• A proactive, problem-solving mindset with a drive to challenge the status quo.
• Excitement for AI-enabled operations and Togather’s mission.
  
  

Nice to have (but not essential):

• Broader data skills (forecasting, reporting, data architecture).
• Experience revenue forecasting and using data to model market size, user share of wallet, and GTM lead-times
• Exposure to CS tooling (Front, Aircall).
• Experience with procurement and vendor management.
• Risk Management and Quality Management an additional bonus

Benefits

• Hybrid working - 3 days in the office
• Generous holiday allowance; 25 days (including a Christmas Closure) + bank holidays
• Enhanced Pension through salary sacrifice
• Partnership with Benefits Platform Mintago; EAP service, Workplace Nursery, Cycle to work scheme, Electric car scheme, Health services, Mental Health services, Gym discounts, retail discounts and much more
• Partnership with Code app: Significant discounts in a lot of London's best restaurants, bars and more
• Enhanced Mat & Pat leave
• Free coffee, beer, pizza and an overly stocked snack cupboard in the office
• Regular team socials and events (including 6 weekly Town Halls with companywide socials & 1 Away day a year)
• A shiny new MacBook to work on
• Loads of invites to food-industry events (yes they do usually have free food)
• Dog-friendly office

1. Manage the smooth and effective running of our Salesforce system offering advice and hands-on support to end users and helping them to get the most from the system.
2. Manage and own the support case queue, resolving cases where possible, escalating the most complex cases to our external support.
3. Gain a deep understanding of our complex custom setup, objects, and integrations 
4. Deliver process and workflow changes as needed for business requirements and facilitate the smooth implementation of new Salesforce features from product
5. Take responsibility for system security, user access policies, and audit trails in partnership with third-party vendor.
6. Lead on evaluation of new Salesforce products, features, or AppExchange solutions, preparing cost-benefit analyses and business cases 
7. Lead pilot initiatives to test new tools or features before wider rollout. Proactively identify improvements to the system and manage their implementation and release to our live instance.
8. Lead on the optimisation of Salesforce in-house, working with users to develop new and existing business processes and automations, using Flows where appropriate.
9. Gain a deep understanding of our complex custom setup, objects, and integrations (e.g., Eventbrite, Asperato, SurveyMonkey, PowerBi) and collaborate with users and external support to optimise, resolve bugs, and deliver new integrations
10. Encourage a culture of innovation by regularly exploring emerging Salesforce technologies to achieve business goals.

• Certified Salesforce Administrator Credential.
• Extensive knowledge of Salesforce.
• Understanding of process automation tools, such as Process Builder and Flows.
• Good knowledge of Salesforce reporting.
• Knowledge of GDPR/Data Protection Act 2018.
• Experience of writing or maintaining user documentation.
• Previous Salesforce administration experience.
• Demonstrable experience in driving system improvements and strategic developments.
• Experience of working with senior stakeholders to align Salesforce functionality with organisational strategy.
• Experience in managing external vendor / suppliers or consultants, including performance management.

• Serve as the organisation’s Salesforce subject matter expert , supporting end users and ensuring the smooth running of the system
• Manage the support queue , resolving issues and escalating complex cases to external support
• Drive system improvements, process automation, and new integrations (Eventbrite, Asperato, SurveyMonkey, PowerBI)
• Lead on workflow optimisations, Flows, AI features, and advanced automation projects
• Build dashboards and reporting for senior leaders, defining success metrics and demonstrating impact
• Own the long-term Salesforce roadmap , aligning platform capabilities with organisational goals
• Manage relationships with external Salesforce vendors , including contract oversight and performance management
• Maintain training materials, documentation, and induction programs , ensuring all users are confident and competent
• Proactively monitor data quality , enforce best practices, and ensure GDPR compliance

• Certified Salesforce Administrator with extensive hands-on experience
• Proven track record of driving system improvements and strategic Salesforce developments
• Strong experience with Flows, Process Builder, reporting, and automation tools
• Ability to work with senior stakeholders , translating business needs into Salesforce functionality
• Experience managing external vendors or consultants
• Exceptional communication, influencing, and stakeholder management skills
• Highly organised, self-motivated, and able to manage multiple projects simultaneously

• Experience with marketing automation platforms , e.g., Pardot, building campaigns, emails, and nurturing sequences
• Familiarity with HTML for marketing communications

• Permanent role with competitive salary of £60k–£65k /li>
• Opportunity to lead Salesforce strategy and development for a mission-driven organisation
• Hands-on, high-impact role where your expertise will directly influence business performance and support the organisation’s mission
• Plus great benefits 

• Serve as the organisation’s Salesforce subject matter expert , supporting end users and ensuring the smooth running of the system
• Manage the support queue , resolving issues and escalating complex cases to external support
• Drive system improvements, process automation, and new integrations (Eventbrite, Asperato, SurveyMonkey, PowerBI)
• Lead on workflow optimisations, Flows, AI features, and advanced automation projects
• Build dashboards and reporting for senior leaders, defining success metrics and demonstrating impact
• Own the long-term Salesforce roadmap , aligning platform capabilities with organisational goals
• Manage relationships with external Salesforce vendors , including contract oversight and performance management
• Maintain training materials, documentation, and induction programs , ensuring all users are confident and competent
• Proactively monitor data quality , enforce best practices, and ensure GDPR compliance

• Certified Salesforce Administrator with extensive hands-on experience
• Proven track record of driving system improvements and strategic Salesforce developments
• Strong experience with Flows, Process Builder, reporting, and automation tools
• Ability to work with senior stakeholders , translating business needs into Salesforce functionality
• Experience managing external vendors or consultants
• Exceptional communication, influencing, and stakeholder management skills
• Highly organised, self-motivated, and able to manage multiple projects simultaneously

• Experience with marketing automation platforms , e.g., Pardot, building campaigns, emails, and nurturing sequences
• Familiarity with HTML for marketing communications

• Permanent role with competitive salary of £60k–£65k /li>
• Opportunity to lead Salesforce strategy and development for a mission-driven organisation
• Hands-on, high-impact role where your expertise will directly influence business performance and support the organisation’s mission
• Plus great benefits