107 Selfridges jobs in London

ABOUT US

Thom Browne is widely recognized for challenging and modernizing today’s uniform: the suit. By questioning traditional proportions, Browne’s designs consistently convey a true American sensibility rooted in quality craftsmanship and precise tailoring. We pride ourselves on our core values of respect and collaboration, challenging ourselves to express creativity and continuously innovate. We attract ambitious individuals who operate in unique ways while upholding exceptional craftsmanship and excellence.

THE ROLE

The Store Manager will be responsible for leading and inspiring a team of talented individuals to provide an exceptional customer experience and utilize entrepreneurial skills to develop and grow the business in Selfridges Menswear and Womenswear concessions.

Primary Responsibilities:

• Optimizes sales performance by always raising the bar of customer service standards, working for the continuous development of the staff product knowledge, and selling skills.

• Constantly monitors the staff sales performance through the KPIs model, establishing and implementing specific action plans in cooperation with the Retail Director.

• Develop and expand customer base by capitalizing on high-profile clientele and sales.

• Maintains an active social relationship with clients and community by understanding the needs and changes of the market.

• Leverage CRM tools to further attract, retain and engage clientele.

• Develop business strategies, set achievable goals and targets, and implements incentives to help boost sales.

• Demonstrate operational excellence in all store processes including managing and balancing all related budgetary expenses.

• Ensure store presentation and visual merchandising standards are maintained according to company directives.

• Guide the Operation Team in the optimization of the store operation.

• Is aware of the products’ sales trends and of the customer demands and can apply this knowledge towards. inventory management, to streamline stock management.

• Makes sure that security procedures are correctly applied.

• Ensure the proper management of all the administrative and accounting responsibilities.

THE IDEAL CANDIDATE

• 5-8 years of experience as a Retail leader.

• Luxury Fashion/Retail industry experience needed. Previous experience as Retail Leader in Selfridges is highly recommended.

• An entrepreneur with the ability to drive results; adaptable, problem solver, and strategic.

• Well connected with strong interpersonal and relationship building skills.

• Elevated customer service skills; a true fashion expert with a passion for sales.

• Strong in talent development and leadership.

• Exceptional verbal and written communication skills.

WHAT WE OFFER YOU

• Highly competitive pay

• Comprehensive benefits package

• Thom Browne Uniform

• Diverse and inclusive working environment

• Career progression and development programs

ABOUT US

Thom Browne is widely recognized for challenging and modernizing today’s uniform: the suit. By questioning traditional proportions, Browne’s designs consistently convey a true American sensibility rooted in quality craftsmanship and precise tailoring. We pride ourselves on our core values of respect and collaboration, challenging ourselves to express creativity and continuously innovate. We attract ambitious individuals who operate in unique ways while upholding exceptional craftsmanship and excellence.

THE ROLE

The Store Manager will be responsible for leading and inspiring a team of talented individuals to provide an exceptional customer experience and utilize entrepreneurial skills to develop and grow the business in Selfridges Menswear and Womenswear concessions.

Primary Responsibilities:

• Optimizes sales performance by always raising the bar of customer service standards, working for the continuous development of the staff product knowledge, and selling skills.

• Constantly monitors the staff sales performance through the KPIs model, establishing and implementing specific action plans in cooperation with the Retail Director.

• Develop and expand customer base by capitalizing on high-profile clientele and sales.

• Maintains an active social relationship with clients and community by understanding the needs and changes of the market.

• Leverage CRM tools to further attract, retain and engage clientele.

• Develop business strategies, set achievable goals and targets, and implements incentives to help boost sales.

• Demonstrate operational excellence in all store processes including managing and balancing all related budgetary expenses.

• Ensure store presentation and visual merchandising standards are maintained according to company directives.

• Guide the Operation Team in the optimization of the store operation.

• Is aware of the products’ sales trends and of the customer demands and can apply this knowledge towards. inventory management, to streamline stock management.

• Makes sure that security procedures are correctly applied.

• Ensure the proper management of all the administrative and accounting responsibilities.

THE IDEAL CANDIDATE

• 5-8 years of experience as a Retail leader.

• Luxury Fashion/Retail industry experience needed. Previous experience as Retail Leader in Selfridges is highly recommended.

• An entrepreneur with the ability to drive results; adaptable, problem solver, and strategic.

• Well connected with strong interpersonal and relationship building skills.

• Elevated customer service skills; a true fashion expert with a passion for sales.

• Strong in talent development and leadership.

• Exceptional verbal and written communication skills.

WHAT WE OFFER YOU

• Highly competitive pay

• Comprehensive benefits package

• Thom Browne Uniform

• Diverse and inclusive working environment

• Career progression and development programs

ABOUT US

Thom Browne is widely recognized for challenging and modernizing today’s uniform: the suit. By questioning traditional proportions, Browne’s designs consistently convey a true American sensibility rooted in quality craftsmanship and precise tailoring. We pride ourselves on our core values of respect and collaboration, challenging ourselves to express creativity and continuously innovate. We attract ambitious individuals who operate in unique ways while upholding exceptional craftsmanship and excellence.

THE ROLE:

• Achieve and exceed regular monthly, seasonal, quarterly and annual sales plans.
• Provide best-in-class customer service; building strong client relationships, regularly communicating and providing updates, building a viable, well-organized client network.
• Maintain exceptional product knowledge, brand awareness.
• Support daily shop presentation, ensuring merchandise is properly filled and Brand Presentation Guide standards are strictly upheld.
• Maintain keen awareness of product selections, core/seasonal styles, Ecommerce offerings, full-priced merchandise, markdowns best sellers and inventory availability.
• Actively maintain Brand expertise in terms of product, brand history, events and projects, key trends, selling points and featured seasonal products.
• Identify selling opportunities, communicate customer feedback, process shipment/transfers in a timely manner,
• Manage back stock to make sure floor is filled in and stock room is in order; communicate regularly in regard to maintaining stock levels, noting any stock call-outs, selling opportunities based on customer feedback.

THE IDEAL CANDIDATE:

• Minimum 3 year’s experience in luxury retail or luxury customer service environment.
• Additional language fluency is a plus
• Ability to source prospective clients from existing sphere of influence
• Demonstrated proficiency in the areas of client relationship management, product knowledge, selling techniques and effective communication.
• Passionate representative of the Thom Browne world.
• Highly organized, self-motivated with strong interpersonal skills.
• Confident, professional, comfortable working autonomously; strong communication both written and verbal. Entrepreneurial.

WHAT WE OFFER YOU

• Highly competitive pay
• Comprehensive benefits package
• Company uniform
• Diverse and inclusive working environment
• Career progression and development programs

The Role 

As an experienced Counter Manager you will have a passion for wellbeing and customer service, that creates an exceptional inviting customer experience on your counter. This Counter Manager is for 30 hours a week, 4 days a week.

Your counter is one of our many wellbeing hubs across the UK and Ireland, that plays a vital part in the retail side of NEOM.  

Being able to react to change in a positive but calm way and maintain your professionalism always is key. You must be available to work weekdays and weekends. Late nights and travel to other counters may be required.

Why NEOM Wellbeing? 

At NEOM Wellbeing, we’re more than just a company—we’re a movement. Our mission is to supercharge the wellbeing of our communities and our planet, to leave both in a better place. If you want to work for an award-winning, B Corp certified business, that is leading the way in Wellbeing look no further.   

We couldn’t be NEOM Wellbeing if we didn’t look after the wellbeing of our own staff. With extra Wellbeing days, time off to volunteer, time off on your birthday, along with enhanced healthcare coverage, sick leave and competitive maternity entitlement, we’ve got you covered. Not to mention the NEOM goodies with a monthly product allowance and 60% staff discount!  

We are on the hunt for someone who lives our Values, is A Good Egg, someone that will Challenge The Status Quo and understands that a positive Attitude Is Everything! If this sounds like you apply below! 

What You Will Do 

• Responsible for the day to day running of one of our Counters in a department store setting  
• Drive forward sales, KPIs and company objective 
• Complete targets, rotas and weekly reports 
• Organise and support in store and field events to promote NEOM as a brand whilst working with partnering businesses 
• Recruit, develop and mentor a team with a focus on training and education 
• Always provide the highest standard of NEOM Customer Experience on counter to inspire wellbeing 
• Proactively identify opportunities to contribute to the wellbeing of our people & planet, fundraise for our partnered charity, through in store events and/or brand partnerships 
• Lead and champion our community initiatives providing inspiration and opportunities for volunteering, bettering your stores local community, and ensuring an inclusive environment 

Requirements

What We Would Love 

• 2 years minimum experience managing a Counter or Store
• Previous people management experience
• Retail experience within health/beauty environment
• Genuine interest in wellbeing
• A passion for wellbeing 
• A love of customer service and to be able to translate this to inspire your colleagues 
• Meticulous attention to detail 
• Someone who thrives in a collaborative and supportive team 
• Positive energy that will inspire others

Benefits

• TIME TO CHILL - 25 days holiday plus bank holidays 

• BIRTHDAY TREAT - Time off on your birthday 
• FLEXI TIME - Work in a way that fits around you 
• WELLBEING TIME– take time off to recharge and reset  
• NEOM GOODIES - a free NEOM product each month plus staff discount for you to enjoy 
• HEALTH CARE - Cash back plans, outpatient cover, GP consultations, therapies, and Mental Health Support.  
• DO GOOD, FEEL GOOD - Time off for you to volunteer plus support for any personal fundraising efforts too.

Apply Now

Click to apply now, with your CV and covering note, telling us all about you and what your feel you can bring to NEOM!  

Working with JOSEPH

We are looking for talented individuals for our concession store at Selfridges London.

As a Store Manager, you will lead, support, coach, challenge and empower your team to achieve the Company’s objectives through example setting, clear targets, training, excellent customer service expertise and effective merchandise presentation skills.

You will work to ensure that the Company’s Values and objectives are embodied to ensure a seamless shopping experience for the client.

The ideal candidate will have a positive and proactive approach to store administration and operations while ensuring that store and the team are engaged and motivated to consistently meet the Company’s standards and expectations.

Key Responsibilities and Duties:

This will include but is not limited to:

Sales & Commerciality:

• Drive sales in-store, exceeding Company's expectations.
• Develop strong clienteling initiatives.
• Manage budgets and suggest commercial solutions.
• Ensure team understands commercial objectives.

Customer Service:

• Lead by example with brand knowledge and service.
• Maintain high sales and service standards.
• Handle customer concerns effectively.
• Embody luxury service and Company Values.

Leadership:

• Set and manage team KPIs.
• Develop succession plans.
• Coach and mentor employees.
• Manage employee relations effectively.
• Promote a professional environment and positive mental health.
• Own recruitment, training, and development.

Store Operations:

• Maintain Model Store Framework standards.
• Conduct stock take and manage stock effectively.
• Ensure health & safety is maintained in store.
• Manage store administration and asset security.
• Maintain housekeeping and safety standards.

Key Skills & Experience:

• Extensive luxury retail experience.
• Strategy development and commercial knowledge.
• Collaboration with key stakeholders.
• Strong clienteling and sales track record.
• Proficiency in POS and store systems.
• Exceptional organizational and managerial skills.
• Performance and employee relations management.
• Relationship building and effective communication.
• Training and development expertise.
• Resilience, positivity, and innovation.
• Initiative, problem-solving, and accountability.
• Excellent time management and attention to detail.

JOSEPH Company values

Uncompromising

We are driven by our ambitious expectations — good enough isn’t good enough. We understand that in order to compete and win in this category we must put our best foot forward, each and every time.

Integrity

How we treat our staff, make our product and the role we play in the industry and the world is underpinned by an unwavering integrity. We do the right thing, even when it’s not the easy thing. We never cut corners or sacrifice on our quality or our principles.

Attention to detail.

Thought, care and a great attention to detail goes into everything we do. It’s the only way we will consistently delight our customers.

Restless

Born from the mind and spirit of a pioneer, we are curious, entrepreneurial and always looking for new ways to push our brand, our business and our customer experience forward.

At JOSEPH, we are committed to achieving a culture of diversity, inclusivity and gender balance. We value talent, regardless of age, gender, ethnicity, sex or any other factor.

By applying via this platform for this position you agree to JOSEPH retaining your application and any other documentation as submitted by you in accordance with your application until such time that our recruitment and on boarding process is complete. In connection with your application, we must process your personal data, although this will be used for recruitment purposes only. Please refer to our Applicant Privacy Notice located on the JOSEPH Website for further details.

Working with JOSEPH

We are looking for talented individuals for our concession store at Selfridges London.

As a Store Manager, you will lead, support, coach, challenge and empower your team to achieve the Company’s objectives through example setting, clear targets, training, excellent customer service expertise and effective merchandise presentation skills.

You will work to ensure that the Company’s Values and objectives are embodied to ensure a seamless shopping experience for the client.

The ideal candidate will have a positive and proactive approach to store administration and operations while ensuring that store and the team are engaged and motivated to consistently meet the Company’s standards and expectations.

Key Responsibilities and Duties:

This will include but is not limited to:

Sales & Commerciality:

• Drive sales in-store, exceeding Company's expectations.
• Develop strong clienteling initiatives.
• Manage budgets and suggest commercial solutions.
• Ensure team understands commercial objectives.

Customer Service:

• Lead by example with brand knowledge and service.
• Maintain high sales and service standards.
• Handle customer concerns effectively.
• Embody luxury service and Company Values.

Leadership:

• Set and manage team KPIs.
• Develop succession plans.
• Coach and mentor employees.
• Manage employee relations effectively.
• Promote a professional environment and positive mental health.
• Own recruitment, training, and development.

Store Operations:

• Maintain Model Store Framework standards.
• Conduct stock take and manage stock effectively.
• Ensure health & safety is maintained in store.
• Manage store administration and asset security.
• Maintain housekeeping and safety standards.

Key Skills & Experience:

• Extensive luxury retail experience.
• Strategy development and commercial knowledge.
• Collaboration with key stakeholders.
• Strong clienteling and sales track record.
• Proficiency in POS and store systems.
• Exceptional organizational and managerial skills.
• Performance and employee relations management.
• Relationship building and effective communication.
• Training and development expertise.
• Resilience, positivity, and innovation.
• Initiative, problem-solving, and accountability.
• Excellent time management and attention to detail.

JOSEPH Company values

Uncompromising

We are driven by our ambitious expectations — good enough isn’t good enough. We understand that in order to compete and win in this category we must put our best foot forward, each and every time.

Integrity

How we treat our staff, make our product and the role we play in the industry and the world is underpinned by an unwavering integrity. We do the right thing, even when it’s not the easy thing. We never cut corners or sacrifice on our quality or our principles.

Attention to detail.

Thought, care and a great attention to detail goes into everything we do. It’s the only way we will consistently delight our customers.

Restless

Born from the mind and spirit of a pioneer, we are curious, entrepreneurial and always looking for new ways to push our brand, our business and our customer experience forward.

At JOSEPH, we are committed to achieving a culture of diversity, inclusivity and gender balance. We value talent, regardless of age, gender, ethnicity, sex or any other factor.

By applying via this platform for this position you agree to JOSEPH retaining your application and any other documentation as submitted by you in accordance with your application until such time that our recruitment and on boarding process is complete. In connection with your application, we must process your personal data, although this will be used for recruitment purposes only. Please refer to our Applicant Privacy Notice located on the JOSEPH Website for further details.

ABOUT US

Thom Browne is widely recognized for challenging and modernizing today’s uniform: the suit. By questioning traditional proportions, Browne’s designs consistently convey a true American sensibility rooted in quality craftsmanship and precise tailoring. We pride ourselves on our core values of respect and collaboration, challenging ourselves to express creativity and continuously innovate. We attract ambitious individuals who operate in unique ways while upholding exceptional craftsmanship and excellence.

THE ROLE:

• Achieve and exceed regular monthly, seasonal, quarterly and annual sales plans.
• Provide best-in-class customer service; building strong client relationships, regularly communicating and providing updates, building a viable, well-organized client network.
• Maintain exceptional product knowledge, brand awareness.
• Support daily shop presentation, ensuring merchandise is properly filled and Brand Presentation Guide standards are strictly upheld.
• Maintain keen awareness of product selections, core/seasonal styles, Ecommerce offerings, full-priced merchandise, markdowns best sellers and inventory availability.
• Actively maintain Brand expertise in terms of product, brand history, events and projects, key trends, selling points and featured seasonal products.
• Identify selling opportunities, communicate customer feedback, process shipment/transfers in a timely manner,
• Manage back stock to make sure floor is filled in and stock room is in order; communicate regularly in regard to maintaining stock levels, noting any stock call-outs, selling opportunities based on customer feedback.

THE IDEAL CANDIDATE:

• Minimum 3 year’s experience in luxury retail or luxury customer service environment.
• Additional language fluency is a plus
• Ability to source prospective clients from existing sphere of influence
• Demonstrated proficiency in the areas of client relationship management, product knowledge, selling techniques and effective communication.
• Passionate representative of the Thom Browne world.
• Highly organized, self-motivated with strong interpersonal skills.
• Confident, professional, comfortable working autonomously; strong communication both written and verbal. Entrepreneurial.

WHAT WE OFFER YOU

• Highly competitive pay
• Comprehensive benefits package
• Company uniform
• Diverse and inclusive working environment
• Career progression and development programs

ABOUT US

Thom Browne is widely recognized for challenging and modernizing today’s uniform: the suit. By questioning traditional proportions, Browne’s designs consistently convey a true American sensibility rooted in quality craftsmanship and precise tailoring. We pride ourselves on our core values of respect and collaboration, challenging ourselves to express creativity and continuously innovate. We attract ambitious individuals who operate in unique ways while upholding exceptional craftsmanship and excellence.

THE ROLE:

• Achieve and exceed regular monthly, seasonal, quarterly and annual sales plans.
• Provide best-in-class customer service; building strong client relationships, regularly communicating and providing updates, building a viable, well-organized client network.
• Maintain exceptional product knowledge, brand awareness.
• Support daily shop presentation, ensuring merchandise is properly filled and Brand Presentation Guide standards are strictly upheld.
• Maintain keen awareness of product selections, core/seasonal styles, Ecommerce offerings, full-priced merchandise, markdowns best sellers and inventory availability.
• Actively maintain Brand expertise in terms of product, brand history, events and projects, key trends, selling points and featured seasonal products.
• Identify selling opportunities, communicate customer feedback, process shipment/transfers in a timely manner,
• Manage back stock to make sure floor is filled in and stock room is in order; communicate regularly in regard to maintaining stock levels, noting any stock call-outs, selling opportunities based on customer feedback.

THE IDEAL CANDIDATE:

• Minimum 3 year’s experience in luxury retail or luxury customer service environment.
• Additional language fluency is a plus
• Ability to source prospective clients from existing sphere of influence
• Demonstrated proficiency in the areas of client relationship management, product knowledge, selling techniques and effective communication.
• Passionate representative of the Thom Browne world.
• Highly organized, self-motivated with strong interpersonal skills.
• Confident, professional, comfortable working autonomously; strong communication both written and verbal. Entrepreneurial.

WHAT WE OFFER YOU

• Highly competitive pay
• Comprehensive benefits package
• Company uniform
• Diverse and inclusive working environment
• Career progression and development programs