46 Senior Qa Manager jobs in London

Quality Assurance and Complaints Handler – Global FinTech - Multiple Hires

Location: Hybrid (Remote) and London (in-office when required)

Rate: c£250-£300+ per day DOE

Are you a confident and experienced complaints specialist with experience within financial Quality Assurance looking to make an impact at one of the world’s fastest-growing FinTechs? We’re hiring multiple QA & Complaints Handlers to join a high-performing team on a interim basis initially for a 6 month period.

This is a fantastic opportunity to join a modern, mission-driven financial services firm that is reshaping the way people manage and access money. With a strong culture of customer-centricity and innovation, our client is seeking passionate professionals who take pride in delivering fair, timely, and high-quality complaint resolutions as part of the Global Quality Assurance function, driving complaints processes and consistency.

As a Complaints Handler, you will investigate complex customer issues across a range of regulated financial products and services, assess the facts in line with FCA DISP and Consumer Duty, and ensure regulatory compliance while delivering a positive customer experience. You’ll be expected to communicate clearly and empathetically with customers and internal stakeholders, and support continuous improvement by identifying trends and root causes.

This is a hybrid role predominantly home based with occasional travel to the office , in Central London.

What We’re Looking For:

• 6-8 years' experience in regulated complaints handling (FCA, DISP, Consumer Duty)
• 4+ years of QA within a financial services role/organisation
• Strong written and verbal communication skills
• Ability to work independently and manage a busy caseload
• Customer-first mindset with high attention to detail
• Exposure to FinTech, digital banking, payments, or e-money is desirable

What’s on Offer:

• Competitive daily rate dependent on experience
• High-growth environment with career development opportunities

££5,000 - 10,000 GBP

Onsite WORKING

Location: Central London, Greater London - United Kingdom Type: Permanent

Role: QA - Lead Automation Architect

Work Type & Location: Hybrid - 2 days on-site in London

Role Type: Permanent

Salary: Up to 10,000 DOE

Our client is a global powerhouse in digital transformation, delivering high-impact projects across consulting, cloud, engineering, and infrastructure. They are seeking a QA - Lead Automation Architect to take charge of their automation strategy, leading a team of forward-thinking engineers to deliver world-class solutions for complex enterprise systems.

This is more than a hands-on role - you'll be a critical driver of quality engineering culture, pushing innovation, shaping automation frameworks from the ground up, and mentoring others to do the same.

As a Lead Automation Architect , you will:

• Lead and grow a team of talented QA and automation engineers
• Architect test automation solutions using modern tools like Playwright, Cypress, and WebdriverIO
• Promote shift-left testing, embedding test automation early into every development lifecycle
• Collaborate with DevOps and development teams to streamline CI/CD pipelines
• Define and track quality KPIs to continuously improve software delivery
• Champion best practices across testing disciplines including unit, integration, UI, API, and performance
• Be a voice of influence in Agile ceremonies, retrospectives, and cross-team collaboration

• A proven track record leading QA/test automation teams in fast-paced environments
• Expertise building scalable, maintainable frameworks from scratch using JavaScript/TypeScript, Java, C#, or Python
• Strong command of OOP principles, SOLID, and clean code practices
• Experience with BDD/ATDD using Cucumber or SpecFlow
• Knowledge of web, mobile, API/microservices testing and contract testing (e.g. PACT)
• Hands-on experience with CI/CD tools (GitHub Actions, Azure DevOps, Jenkins)
• Exposure to cloud platforms like AWS or Azure

• Up to 10,000 base salary (DOE)
• Hybrid working (2 days on-site in London)
• Bonus scheme (10%-15%)
• Pension and private healthcare
• Fast-tracked progression and leadership opportunities

At Engine by Starling , we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. 

Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling Bank, and two years ago we split out as a separate business. 

Starling has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success.

As a company, everyone is expected to roll up their sleeves to help deliver great outcomes for our clients. We are an engineering led company and we’re looking for someone who will be excited by the potential for Engine’s technology to transform banking in different markets around the world.

Hybrid Working

We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. 

About the Role

We’re looking for someone to lead our QA function, you will perform both functional and non-functional testing of our mobile and web applications, ensuring that they perform as expected and they meet our very high standards. We are looking for someone who will advocate for testing throughout the lifecycle of the product and who takes pride in ensuring we are releasing good quality software that helps our customers.

In this role, you’ll work with our engineers to enhance our test-driven development approach to building applications. We aim for a very high level of test automation across our applications so we can deploy to production many times a day. Our engineers are responsible for understanding the desired behaviour of the code they are writing and testing. 

You will be expected to use your own initiative to test and validate features, functional controls and logic flows, as well as plan and execute regression testing. You are looking for the missed edge cases, verifying behaviour on a variety of devices and form factors and looking for consistency issues between our platforms. You’ll monitor and drive improvements, and communicate identified risks or issues to the wider team.

At Engine, we spend our time building products that we’re really proud of. We focus on the experience, often delivering things with real polish but sometimes making a fast strategic move. We think being good at product requires clear communication, a sense of focus, and to challenge the conventional ways of doing things. We’re open-minded when it comes to hiring, we care more about skills and attitude than specific experience or qualifications.

• Develop comprehensive test strategies and plans and execute them. 
• Understand the requirements from technical and business specifications, ensuring our products are built in line with them. 
• Manage and scale our existing QA team, ensuring that the team's goals align with our company strategy. 
• Helping with regression tests and feature testing. 
• Implement and maintain automated test frameworks and scripts.
• Mentor and provide technical guidance to other QA team members.

Requirements

• Experienced tester who can work under their own initiative, in an autonomous manner, collaborating with all areas of Engine, including engineers, product designers and product owners
• 5+ years of experience with automated testing of applications across iOS, Android and web. 
• Experience automating E2E user journeys - ideally with mobile applications, at Engine we QA mainly use Maestro.
• Able to analyse risk, severity, and impact of issues identified and work with the wider team to prioritise and resolve them.
• Maintain an adaptable, pragmatic approach to testing; switching modes to meet the needs of the company.
• Good understanding of user experience best practices and UX testing
• Experience in managing, mentoring and knowledge sharing with team members.

• Experience in banking/fintechs.
• Experience working in a SaaS company with scale. 

Interview process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

• Stage 1 - 45 mins with someone from the tech team
• Stage 2 - 60 min with two team members
• Stage 3 - Final with either CTO/ Deputy CTO or Engineering Director

Benefits

• 33 days holiday (including public holidays, which you can take when it works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary & group income protection
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Incentives refer a friend scheme
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

About Us

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway. We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Engine by Starling is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. 

When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

• Lead testing efforts for international e-commerce projects, ensuring high product quality across web and mobile platforms.
• Analyze product requirements to define test scope, design test cases, and create comprehensive test plans.
• Execute manual and automated tests, identifying issues and driving them to resolution.
• Apply diverse testing methods (functional, regression, white-box, automation, performance) to improve test coverage and efficiency.
• Design, develop, and maintain automated test frameworks to reduce manual testing effort.
• Collaborate with product managers, developers, and business teams to ensure requirements are met with high reliability.
• Continuously improve testing processes, tools, and methodologies through knowledge sharing and innovation.

• Bachelor's degree or higher in Computer Science, Software Engineering, or a related field.
• 2+ years of experience in software testing, with strong understanding of testing theory, strategy, and design methods.
• Proficiency in at least one programming language (e.g., Java, Python) with experience in automation test development.
• Hands-on experience with SQL databases (e.g., MySQL), including ability to write and optimize complex queries.
• Strong analytical thinking, problem-solving, and communication skills, with the ability to understand business requirements and translate them into test strategies.
• Ability to thrive in a fast-paced, international team environment.
• Effective communication skills in Chinese and English.

• Experience with test automation frameworks (e.g., Selenium, Appium, JUnit, PyTest).
• Familiarity with Agile development and CI/CD pipelines.
• Prior experience in e-commerce platforms or large-scale consumer applications.
• Knowledge of performance testing or security testing.

• A dynamic and challenging work environment in a leading global e-commerce company.
• The opportunity to collaborate with an international, cross-functional team and directly influence product quality.
• Competitive salary and benefits package, including health insurance, retirement plans, and performance bonuses.

(NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with cutting-edge digital solutions. Ranked 47th on the Fortune Global 500, is China's largest retailer by revenue. In 2023, reported revenues of US$152.8 billion and served approximately 600 million active customers.

We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, continues to expand in markets where our competitive strengths shine. Currently, operates globally, with business activities in countries such as China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, and many others, reaching customers in every corner of the world.

QA Officer

I’m delighted to be partnered with one of my longest standing clients and working exclusively to help secure an experienced QA Officer to support their operational activities.

As one of the world’s leading brands in their product area for over a century, they are a global business that offers a truly family feel to the working environment.

As a QA Officer in a small set up, you will play a key role in a dynamic team with a focus on operational activities in the manufacturing area. Key duties will include taking on batch review and supporting continuous improvement in the manufacturing and warehouse environments. As well as writing/modifying SOPs, you will be involved in deviation and CAPA process oversight and will also review site training requirements. This is a highly varied position and needs someone that can be versatile and manage competing workloads.

Being experienced in conducting investigations and conducting root cause analyses will be key.

The business has a track record of developing individuals and there are always opportunities to learn and gain exposure.

Experience:

• Previous experience in a QA position within a pharmaceutical, healthcare or food setting
• Working experience of GMP
• Operational Quality Assurance experience including batch review/release
• Experience in Root Cause Analysis and conducting investiagtions
• Exposure to handling complaints processes
• Lifecycle experience of deviations, CAPAs and change controls
• Strong stakeholder management skills

Please apply below or contact Mark Bux-Ryan for further information

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QA Pack Development & Review

o Prepare, assemble, and maintain QA documentation for all electrical works, including as installed packs (AIPs), inspection and test plans (ITPs), and compliance records.

o Review and validate NIC submissions from ensuring compliance with BS EN standards.

o Ensure all QA documentation aligns with client requirements, internal procedures, TfL standards, and regulatory standards.

Site QA Management

o Manage a team of site QA engineers, allocating tasks and responsibilities.

o Coordinate inspections, audits, and commissioning tests, resolution of non-conformances, and hit deadlines.

Compliance & Standards

o Ensure all electrical installations comply with TfL standards, BS/EN standards, and project specifications.

Candidate Requirements

• Experience as a Quality Assurance Manager or Senior QA Engineer within electrical contracting on large-scale infrastructure or rail projects.

• Familiarity with TfL (LU) standards and procedures.

• Experience managing site QA teams and coordinating multiple site locations.

• Knowledge of BS EN standards, and electrical installation practices.

• Organisational, communication, and leadership skills.

• Ability to produce high-quality “redlined” drawings such as schematics, schedules, elevation drawings, etc. with PDF editors or CAD from the information received from the site survey

Novatus Global is a Series B scale-up RegTech SaaS provider and boutique advisory firm, helping financial institutions manage their most complex regulatory requirements. We combine deep consulting expertise with cutting-edge SaaS solutions, enabling clients to strengthen compliance, enhance resilience, and drive sustainable growth.

Our flagship SaaS platform, En:ACT (short for Enabling Accurate Compliance in Transaction reporting ), is a market-leading solution for regulatory transaction reporting and reconciliation across global regimes.

En:ACT automates reporting, reconciles data across systems, and maps errors directly to regulatory rules, helping firms remediate quickly, reduce risk, and meet regulatory obligations with confidence. Already trusted by more than 30 firms worldwide, the platform is scalable, proven, and designed for both business and technical users.

Alongside our SaaS offering, our unique model delivers consulting services across Risk & Compliance (including Transaction Reporting and Operational Resilience), ESG, Strategy, Data, and Operations. Unlike larger consultancies, we embed ourselves within client teams to deliver both insight and execution, taking ownership of outcomes and driving measurable impact.

Since our launch in 2019, we have scaled rapidly, creating space for our people to grow with the business. Backed by North American private equity investment, and partnerships with the London Stock Exchange Group and Snowflake’s global data platform, we are shaping the future of regulatory compliance through innovation in both advisory and technology. Our growth plans do not stop here; we are on the lookout for top-tier talent to join us on our journey and enable our next phase of success.

The Role: QA Engineer

Location: London HQ

Hybrid working and flexible hours: 4 days in the office and 1 WFH.

Novatus Global is seeking an experienced QA Engineer to join our growing team. In this role, you will own the testing strategy, ensuring that all new features and releases are thoroughly tested before deployment. You will be responsible for implementing automated testing to maintain high-quality standards across the platform and reduce manual effort wherever possible. This role is ideal for someone who is proactive, detail-oriented, and passionate about delivering reliable software in a fast-paced, regulated environment.

Key Responsibilities

• Own the QA and testing strategy, ensuring that all new features and releases are properly checked before deployment.
• Design, implement, and maintain automated tests to improve coverage and efficiency of the QA process.
• Collaborate closely with Product, Engineering, and Data teams to understand requirements and translate them into effective test plans.
• Conduct manual testing where automated coverage is not yet feasible, ensuring that all functionality works as intended.
• Identify, document, and track defects, working with development teams to ensure timely resolution.
• Continuously improve testing processes, tools, and practices to maintain high-quality standards.
• Participate in release planning and provide QA input to ensure risk is minimised before client deployments.
• Champion quality assurance best practices across the team and promote a culture of testing and reliability.

About You:

• Proven experience as a QA Engineer, Test Analyst, or similar role.
• Strong experience with automated testing frameworks and tools (e.g., Playwright, Cypress, Jest, or similar).
• Solid understanding of software development life cycle (SDLC) and testing methodologies.
• Experience with test planning, execution, and defect management.
• Familiarity with CI/CD pipelines and integrating automated tests into deployment workflows.
• Strong analytical skills and attention to detail.
• Excellent communication and collaboration skills, capable of working with both technical and non-technical stakeholders.
• Experience working in regulated industries (finance, fintech, RegTech, or similar) is advantageous.

Benefits:

• Private Medical Insurance (AXA) - includes mental health, dental, vision, and private GP access
• Employee Assistance Program
• Enhanced parental leave (maternity & paternity)
• Professional qualification sponsorship
• Fast career progression based on performance, not tenure
• Holiday entitlement increases with tenure
• Flexible hours with core collaboration time
• Paid volunteering leave
• Gym & fitness discounts
• Monthly team lunches, quarterly socials, and office snacks & drinks
• Interest-based working groups to collaborate and innovate

Diversity, Equity & Inclusion

Novatus is an Equal Opportunity Employer. All employment decisions are made based on business needs, role requirements, and individual qualifications, without regard to race, age, religion or belief, sex, sexual orientation, gender identity or expression, marital or civil partnership status, pregnancy or maternity, socioeconomic background, disability, or any other characteristic protected under the Equality Act 2010.

We maintain a workplace culture that is inclusive, respectful, and supportive. Our recruitment and selection processes are designed to ensure fairness and consistency for all candidates.

Reasonable adjustments are available throughout the application and interview process, and candidates are encouraged to contact Human Resources to discuss any specific requirements.

This commitment is embedded in all aspects of our employment practices, including recruitment, compensation, professional development, promotion, and workplace conduct.

At GoodFit, we help our customers unlock their next stages of growth with highly actionable & relevant data. Without a need to speed thousands of hours on manual research, B2B companies use GoodFit's data engine to identify their next opportunities, understand their customers & generate demand.

Our platform takes data from hundreds of sources across the internet, and combines it into a real-time and constantly updated view of each opportunity our clients monitor. We process a lot of data to do this, and utilise best-in-class data processing technologies to do this at scale, robustly and efficiently.

We have a great market opportunity, and we are working with many of the highest growth B2B companies out there. In order to keep up with demand, and accelerate development of the platform, we are expanding our core engineering team.

As a QA Engineer  at GoodFit, you’ll be key to ensuring the quality and reliability of every product release. We’re looking for someone who can create robust test plans, carry out thorough feature testing, and help establish automated testing practices that scale with our fast-growing product. Your work will give the team confidence to move quickly while delivering a consistently excellent user experience.

• Partner with product managers and engineers early in the development cycle to understand requirements and define comprehensive test plans for new features
• Design, document, and execute manual test cases to validate functionality, usability, and edge cases
• Set up and maintain automated testing frameworks to increase test coverage and reduce manual effort over time
• Identify, document, and track defects, collaborating with developers to resolve issues quickly and effectively
• Establish QA best practices and integrate them into the team’s development and deployment workflows
• Work closely with engineers to ensure automated tests are part of the CI/CD pipeline, enabling fast and reliable releases
• Proactively suggest improvements to product quality, processes, and testing tools
• Contribute to building a culture where quality is owned by everyone in the team

• 3+ years of professional experience in software quality assurance or related roles
• A proven track record of creating and executing detailed test plans for complex product features
• Experience designing, implementing, and maintaining automated tests (e.g., using tools like Cypress, Playwright, Selenium, or similar)
• Familiarity with CI/CD systems and integrating automated testing into build pipelines
• Strong analytical and problem-solving skills, with a keen eye for edge cases and user experience issues
• Excellent communication and collaboration skills—you work well with engineers, PMs, and designers in a cross-functional environment
• Comfort working in a fast-moving SaaS or startup environment where priorities can shift quickly
• A self-starter mindset—able to establish QA processes and raise the bar for quality with minimal direction
• Bonus: Experience with API testing, performance testing, or testing products with complex data flows

• We are an early stage start up, with a tremendous growth trajectory. The work you'll do will have an instant & recognisable impact.
• We're a remote-first team, valuing long stretches of uninterrupted work over constant connectivity. We have an office near old street, for those who prefer a hybrid working pattern. The entire team will get together for occasional planning and team meetings (max once per month).
• As we are small team, you'll work on various parts of our platform & gain experience with wide range of technologies.
• Complete end-to-end ownership of the business problem all the way to completion, release and happy customers
• Opportunity to work directly with our founders and executive team who have a proven track record in building successful startups

• Around 30 minute intro call
• Tech interview with a white boarding session 1-2 hours
• Meeting with co-founders 30-60min

Japanese speaking QA (Quality Assurance) Specialist (Ref: KM46890)

An IT Consultancy is currently recruiting a Japanese speaking QA Specialist to work in their London office.

You will be responsible for leading company-wide quality assurance initiatives for large-scale financial system development projects. This includes consolidating project-level QA rules into unified frameworks, defining and implementing QA standards, managing quality metrics, and driving continuous improvement across multiple projects and vendors.

The ideal candidate should have strong QA/quality management experience, proficiency in both Japanese and English, and the ability to communicate effectively with executives, headquarters, and international stakeholders.

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ELIGIBLE APPLICANTS:

• (O) Eligible visa: Permanent residence, Spouse, Partner, (depends on experience: YMS, Graduate)
• (X) NOT eligible: Student visa, Requiring visa sponsorship

WORK TYPE: Office based

VISA SUPPORT: Not available

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TYPE : Contract (possibility of permanent conversion based on performance)

WORKING HOURS : 9am–5pm, Monday to Friday

SALARY : £40-60k depending on experience

START : ASAP

LOCATION : London

QA Specialist Main Responsibilities:

• Consolidate fragmented QA rules into unified, company-wide standards and guidelines
• Design and manage quality metrics (defect density, test coverage, review effectiveness, etc.)
• Develop and implement QA processes, including review procedures, approval workflows, and improvement cycles
• Ensure compliance with international standards (ISO9001, CMMI, ISTQB, etc.)
• Conduct quality checks on deliverables and test processes
• Report on quality and propose improvements to executives and HQ
• Lead coordination with overseas offices and vendors
• Promote quality awareness across teams through training and initiatives

QA Specialist Ideal Candidate:

• Business-level proficiency in both Japanese and English
• Strong understanding of the full system development lifecycle (requirements, design, testing, operations)
• Minimum 5 years of QA/quality assurance experience in large-scale system development projects
• Proven success in establishing and standardising company-wide QA rules and frameworks
• Experience designing and managing quality metrics (KPI/KGI)
• Experience in QA leadership across multiple projects and vendors
• Excellent communication and reporting skills, including to executive and HQ levels
• Track record in driving continuous quality improvement initiatives

Preferred:

• Experience with ISO9001, CMMI, ISTQB-based processes
• Experience collaborating with international vendors and HQ

**We may consider applications from people on Working holiday and graduate visas, depending on their experience.

*When contacting us, please include the job reference number (Ref: KM46890) at the top of your message.

If your application is successful, you will be contacted within two business days.

We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.