20 Service Cloud jobs in London

What you'll be doing…

The Future Subscriptions ecosystem is complex with numerous integration points across Future technologies, 3rd party suppliers and vendors.

The Subscriptions platform, known as Bluebird, sits at the centre of this ecosystem and drives the fulfilment of subscriptions for Future; handling all aspects of the subs fulfilment lifecycle. This includes everything from acquisition to renewal and includes payments, revenue recognition, schedules, ABC reporting, customer management, comms and integrations with numerous third party vendors for additional fulfilment services.

The technology that makes up the Bluebird platform consists of 3 cloud platforms - Salesforce (Sales/Service), Zuora (the billing engine), and MuleSoft (ETL/ ESB). This platform connects with other Future systems which includes the Future ecommerce site.

This role will be responsible for the ongoing support and development of the platform, primarily within Salesforce, to execute and deliver the business strategy working with the Subscriptions and Marketing teams as well as supporting the delivery of the technical strategy.

Experience that will put you ahead of the curve…

• Experience in Salesforce.com Architecture, Design and Development.
• Force.com development experience, with a strong focus on Apex and Visualforce development, with developer certification (Dev401 and Dev501)
• Proficiency in Salesforce.com development environment including Apex, Triggers, Visualforce, Force.com IDE, Migration Tools, and Web Services.
• Knowledge of enterprise systems, CRM, SFA, and ERP
• Experience with web service integration (REST/SOAP) and API

What's in it for you…

We have a number of awesome perks available to our staff. We offer huge opportunities to learn and develop, whether through professional qualifications, exposure to incredible business projects or informal lunch & learns, hosted by your colleagues. We have a fantastic culture where we really do care about our people and want everyone to succeed. Varied roles mean you’re not pigeonholed in to one finite area but get the opportunity to develop a wide range of skills and experience

And to top it all off, not only do we offer unlimited holiday because we trust you to manage your workload and time but we also offer a share in our success whereby every member of staff receives a profit pool bonus at the end of our financial year

Internal job family level T5

The expected range for this role is £40,000 - £65,000

This is a Hybrid role from our London Paddington Office, working one/ two days from the office

Wh o are we…

We’re Future. We’re 3000+ colleagues over 250+ brands speaking to 400 million people every month across the globe through websites, events and magazines. We’ve got ambitious plans that build on our growth momentum and unlock new opportunities and we’re looking for talented people who want to be a part of it.

Want to know more…

Our Future, Our Responsibility - Inclusion and Diversity at Future

We have a voice and we’re going to use it. We promote diversity and inclusion not just in our recruitment processes, but everything we do. We’re an equal opportunity employer and we will continue to ensure our recruitment process is free of bias and our workplaces are inclusive, positive, free of discrimination and respecting of all backgrounds and beliefs. Our culture is underpinned by our values and employees - current and future - are treated with respect and fairness.

Please let us know if you need any reasonable adjustments made so we can give you the best experience!

Find out more about Our Future, Our Responsibility on our website.

#LI- HLK1

• Developing and delivering Salesforce features across Marketing Cloud, Service Cloud, and Experience Cloud
• Leading a new end-to-end Marketing Cloud implementation
• Translating business requirements into scalable Salesforce solutions using out-of-the-box tools where possible
• Building, configuring and coding (Apex, LWC, flows, integrations), ensuring best practice and platform efficiency
• Working in Agile, collaborating directly with product owners and stakeholders
• Supporting BAU requests and troubleshooting issues through JIRA
• Contributing to continuous improvement and digital innovation

• 5–10 years of Salesforce development experience, with hands-on delivery across full project lifecycles
• Proven experience implementing Salesforce Marketing Cloud 
• Strong Service Cloud experience, including configuration & workflows.
• Confidence working independently in a small, growing internal team
• Agile experience and familiarity with JIRA
• You prioritise out-of-the-box functionality before resorting to code
• Salesforce Admin and Platform Developer I certifications preferred

• Competitive pension scheme
• Life assurance
• Generous holidays
• Flexible benefits platform
• Volunteering days and wellbeing support

• Developing and delivering Salesforce features across Marketing Cloud, Service Cloud, and Experience Cloud
• Leading a new end-to-end Marketing Cloud implementation
• Translating business requirements into scalable Salesforce solutions using out-of-the-box tools where possible
• Building, configuring and coding (Apex, LWC, flows, integrations), ensuring best practice and platform efficiency
• Working in Agile, collaborating directly with product owners and stakeholders
• Supporting BAU requests and troubleshooting issues through JIRA
• Contributing to continuous improvement and digital innovation

• 5–10 years of Salesforce development experience, with hands-on delivery across full project lifecycles
• Proven experience implementing Salesforce Marketing Cloud 
• Strong Service Cloud experience, including configuration & workflows.
• Confidence working independently in a small, growing internal team
• Agile experience and familiarity with JIRA
• You prioritise out-of-the-box functionality before resorting to code
• Salesforce Admin and Platform Developer I certifications preferred

• Competitive pension scheme
• Life assurance
• Generous holidays
• Flexible benefits platform
• Volunteering days and wellbeing support

Our client is looking for a Senior Salesforce responsible for hands-on Salesforce development and platform optimisation. This role focuses on designing and delivering scalable, high-performing solutions across Salesforce Service Cloud and Marketing Cloud.

Key Responsibilities & Outputs

Salesforce Development and Technical Delivery

• Design and implement technical solutions using Salesforce best practices, with a focus on scalability and performance.
• Configure and develop solutions across Salesforce Service Cloud and Marketing Cloud
• Estimate Jira stories accurately and deliver robust, well-tested code in line with agreed timelines.
• Write clean, efficient Apex code and utilize Salesforce’s declarative tools to meet business needs.
• Conduct unit testing, document results, and contribute to system testing cycles.
• Maintain and enhance CI/CD pipelines using tools such as GitHub, ensuring seamless code deployment and version control.
• Review and manage the impact of Salesforce seasonal releases, including system updates and regression testing.

Essential Skills and Experience

• Significant hands-on experience as a Salesforce Developer in complex environments.
• Expertise in Apex, Lightning Web Components (LWC), SOQL, REST/SOAP APIs, and Salesforce configuration tools.
• Strong working knowledge of Salesforce Service Cloud and Marketing Cloud (essential); experience with Experience Cloud and Sales Cloud (desirable).
• Proven experience with CI/CD tools, version control systems (e.g. GitHub), and structured deployment processes.
• Solid understanding of Salesforce data architecture, platform constraints, and security model.

Senior Salesforce Developer - Marketing & Service Cloud

Location: London Bridge (Hybrid - 2 days office-based, 3 days remote)
Salary: Up to £90,000 + excellent benefits

Hands-on Salesforce Developer wanted to lead a greenfield Marketing Cloud implementation while supporting an established Service Cloud platform. If you're a certified, capable developer with 5+ years' experience, read on.

This is a rare opportunity to join a values-led organisation on a digital transformation journey. As part of a small internal Salesforce team, you'll take ownership of a new Marketing Cloud implementation, while also working on essential enhancements and support across their core Service Cloud and Experience Cloud platforms. The organisation delivers critical services to communities across the UK and is investing heavily in its in-house tech capabilities.

Responsibilities:

• Developing and delivering Salesforce features across Marketing Cloud, Service Cloud, and Experience Cloud
• Leading a new end-to-end Marketing Cloud implementation
• Translating business requirements into scalable Salesforce solutions using out-of-the-box tools where possible
• Building, configuring and coding (Apex, LWC, flows, integrations), ensuring best practice and platform efficiency
• Working in Agile, collaborating directly with product owners and stakeholders
• Supporting BAU requests and troubleshooting issues through JIRA
• Contributing to continuous improvement and digital innovation

• 5-10 years of Salesforce development experience, with hands-on delivery across full project life cycles
• Proven experience implementing Salesforce Marketing Cloud
• Strong Service Cloud experience, including configuration & workflows.
• Confidence working independently in a small, growing internal team
• Agile experience and familiarity with JIRA
• You prioritise out-of-the-box functionality before resorting to code
• Salesforce Admin and Platform Developer I certifications preferred

• Competitive pension scheme
• Life assurance
• Generous holidays
• Flexible benefits platform
• Volunteering days and wellbeing support

Job Summary:
We are looking for a talented Salesforce Developer with experience in the finance domain to design, develop, and optimize Salesforce solutions that support our financial operations, processes, and reporting needs. This role requires strong technical expertise combined with an understanding of financial workflows such as billing, revenue recognition, compliance, and financial reporting.

Key Responsibilities:

• Design and develop customized solutions on the Salesforce platform to support finance-related processes.

• Build and maintain integrations between Salesforce and financial systems (e.g., ERP, accounting software).

• Develop Apex classes, triggers, Lightning Components, and Visualforce pages to automate finance workflows.

• Work closely with Finance, Accounting, and IT teams to gather requirements and translate them into scalable technical solutions.

• Ensure data accuracy, security, and compliance with financial regulations.

• Create and maintain financial reports and dashboards within Salesforce.

• Troubleshoot and resolve technical issues related to finance data and workflows.

• Stay updated on Salesforce best practices and finance industry trends.

Requirements:

• Bachelors degree in Computer Science, Information Systems, Finance, or a related field.

• Proven experience as a Salesforce Developer, preferably with exposure to finance or accounting systems.

• Salesforce Platform Developer I certification (Developer II or Financial Services Cloud certifications are a plus).

• Proficiency in Apex, Visualforce, Lightning Components (Aura/LWC), and SOQL/SOSL.

• Experience integrating Salesforce with financial systems (e.g., SAP, Oracle, QuickBooks, NetSuite) via APIs or middleware.

• Strong understanding of finance and accounting principles (e.g., AR/AP, revenue recognition, compliance).

• Familiarity with Salesforce Financial Services Cloud is an advantage.

• Excellent problem-solving, communication, and collaboration skills.

Preferred:

• Experience working with CPQ, billing, or invoicing solutions within Salesforce.

• Knowledge of financial data privacy and security standards.

• Experience with Agile/Scrum development methodologies.

About NOVA:

NOVA Wealth is a fast growing start up looking to change the face of financial advice and the way it’s delivered in the UK. We firmly believe that a human adviser needs to be at the heart of every client relationship, however by leveraging technology we can empower our advisers to deliver higher levels of service and cut out a lot of the day to day admin that gets in the way.

At our core, we’re here to build a game changer in the advice industry that delivers better customer outcomes, at a lower cost, for more people. Through customer-centric advisers supported by our innovative Lifeline technology, we empower our customers to go beyond just making smarter financial decisions to living the lives they dream of. 

About the role:

As a pivotal member of our team, you will play a lead role in tackling NOVA’s challenges through innovative solutions, while also transforming our delivery processes and ensuring high-quality standards. You will collaborate closely with the Head of Product, two other Salesforce developers, the engineering team, and people from right across the organisation. Together, we are embarking on an exciting journey to revolutionise the financial advice industry, and your contributions will be essential to our success.

We extensively utilise Salesforce as our CRM, encompassing Financial Services Cloud, Sales Cloud, and Service Cloud, as well as employing it as our operational workflow platform. We have developed numerous bespoke applications within the Salesforce environment and aspire to explore further possibilities. Additionally, we use Pardot for marketing automation and leverage Heroku for building products that seamlessly integrate with Salesforce or third-party systems. As a company driven by ambitious plans fuelled by technology, we anticipate expanding our utilisation of Salesforce into more intricate and technically demanding areas, requiring a heightened level of assurance in our delivery. Your expertise will be invaluable in achieving these goals.

What you'll be doing:

• Collaborating with stakeholders to gather requirements and understand business processes, translating them into technical solutions on the Salesforce platform
• Developing and maintaining Lightning web components, Apex classes and triggers, plus a few Aura components and Visualforce email templates and pages
• Designing and implementing custom solutions on the Salesforce platform, supporting business applications like Docusign, and via inbound and outbound integration with out other tools
• Performing data migrations and managing data quality
• Driving the improvement of our testing and DevOps processes
• Build by and enforce best practices and maintain technical documentation
• Providing technical support and troubleshooting for Salesforce-related issues

Requirements

Who we're looking for:

• A first-rate Salesforce Certified App Builder & Certified Platform Developer I and II
• An engaging and proactive individual who enjoys collaborating with cross-functional teams
• A leader who can drive their own success and that of the team around them
• A savvy Salesforce Developer with a passion for technology and staying up-to-date with the latest Salesforce developments
• Excellent communication and interpersonal skills with the ability to work independently and meet deadlines in a fast-paced environment
• Great attention to detail and commitment to delivering high-quality and secure solutions

In addition to the requirements outlined above, the perfect candidate would ideally be certified as a JavaScript Developer and a Certified OmniStudio Developer (as we're adopting OmniStudio). However, it's important to note that these certifications are not mandatory.

You'll feel right at home if you're.

• Engaging: able to communicate complex ideas in a clear and compelling manner
• Innovative: constantly seeking new ways to improve processes and deliver value
• Adaptable: comfortable working in a dynamic and evolving startup environment

Benefits

• Join a firm with genuine purpose and impact on our customers, along with a strong moral code
• Competitive salary + benefits (bonus, pension, private medical, income protection, death in service)
• Potential to get equity in the company in the future
• Access to Wellness / mental health support (Headspace App + mental health support through private medical)
• Budget for additional learning / cost of exams
• Electric vehicle leasing through salary sacrifice / cycle to work scheme
• Flexible working hours and hybrid remote working (typically 2-3 days a week working in the  office (20 Farringdon Street))
• Exceptionally open and diverse, multinational team
• Entrepreneurial, creative environment

Salesforce Developer, Remote, 550/day Outside IR35

A well-established client in the media industry is looking to bring on a Salesforce Developer to support and enhance their Salesforce platform, with a focus on Sales Cloud and Service Cloud. The system is heavily relied upon in daily operations and plays a central role in the business, so ensuring its smooth performance and strategic utilisation is essential.

This role involves working closely with internal teams and senior stakeholders to deliver scalable, high-quality solutions that align with business goals.

Key Responsibilities and Requirements:

• Extensive experience integrating Apex, Lightning Web Components, and Aura Components
• Minimum of 6 years of hands-on Salesforce development experience
• Strong background in redesigning trigger frameworks and optimising trigger usage
• Solid understanding of Process Builders and Workflows
• Ability to take complex business requirements and translate them into clear, deliverable solutions
• Deep expertise in Sales Cloud and Service Cloud
• Strong communication skills and confidence in collaborating with C-level stakeholders

Additional Preferred Experience:

• At least 6 years of hands-on development experience is preferred
• Experience with API integrations and external system connectivity
• Proven ability to lead development teams
• Exposure to Marketing Cloud is a plus