28 Service Cloud jobs in London

A leading UK bank is seeking an experienced Salesforce Engineer. You’ll be at the heart of designing and building innovative Salesforce solutions – delivering secure, scalable applications, optimising user experience, and ensuring the platform is resilient and future-ready. This is a chance to work in a collaborative, forward-looking environment where your technical expertise will shape strategy, your craftsmanship will solve complex challenges, and your passion for engineering will inspire excellence across the team.

Accountabilities

• Build Engineering – Configure and customise Salesforce solutions using Flows, Apex, Aura, LWC, and OmniStudio to deliver scalable, upgradeable, and low-technical-debt applications.
• Integration – Design and implement secure, high-performing integrations with APIs, middleware, and event-driven patterns to ensure seamless data flow and system interoperability.
• DevOps & Automation – Apply branching strategies, CI/CD pipelines, test automation, and 2GP packaging to enable efficient, repeatable, and low-risk releases.
• Quality & Reliability – Own delivery from development to production, with test automation, deployment plans, and monitoring in place to ensure resilience and reduce recovery time.
• Security & Compliance – Follow secure coding practices (CRUD/FLS, least privilege, encryption) and governance standards to protect sensitive data and meet regulatory requirements.
• Collaboration – Work closely with architects, product owners, and cross-functional teams to align solutions with enterprise strategy and business outcomes.
• Continuous Improvement – Champion evolving engineering practices, contribute to Agile ceremonies, and trial new tools and processes to improve efficiency and predictability.
• Mentorship – Support junior team members through structured onboarding, coaching, and code reviews, building a culture of technical excellence.

Expectations

• Translate business requirements into robust, scalable Salesforce solutions.
• Provide technical leadership in Salesforce architecture, integration, and DevOps practices.
• Proactively address technical debt, ensuring long-term platform stability and cost efficiency.
• Act as a trusted advisor to stakeholders, influencing technology direction and delivery priorities.
• Foster a collaborative culture that values innovation, craftsmanship, and continuous learning.
• Contribute to communities of practice, sharing knowledge and best practices across teams.
• Uphold engineering and compliance standards, ensuring solutions remain secure and audit-ready.

Skills & Competencies

• Expert-level Salesforce data architecture, Flows, Apex, LWC, and OmniStudio.
• Strong integration expertise (APIs, ETL, asynchronous/event-driven architecture).
• Proficiency in Salesforce DevOps (Salesforce DX, CI/CD pipelines, 2GP packaging).
• Skilled in SOQL/SOSL optimisation and scalable data modelling.
• Strong grasp of Salesforce design patterns, component-based development, and secure coding practices.
• UI/UX development aligned with accessibility standards (WCAG) and responsive design.
• Advanced version control (Git) and deployment tools (Salesforce DX, Copado, Gearset).
• Experience in AppExchange evaluations and Build vs. Buy recommendations.
• Proven ability to mentor, collaborate, and communicate effectively across technical and non-technical stakeholders.
• Experience in agile delivery, contributing to iterative, high-quality product development.

Certifications

• Required : Salesforce Certified Platform Developer II
• Preferred : Salesforce Certified Application Architect, Salesforce Certified System Architect

Salesforce Developer (SC Cleared)

Location: London (Hybrid, 2–3 days per week on-site)

Day Rate: £620 (Outside IR35)

Contract: 6 Months (with likely extensions)

Clearance: Active SC Clearance required (cannot start until clearance is transferred)

Our client – a major global technology and consulting partner to UK Government departments – is seeking a Salesforce Developer to join a specialist Salesforce delivery team supporting transformation programmes within the Foreign, Commonwealth & Development Office (FCDO).

This is a hands-on build role working across Salesforce Industries (Public Sector Solutions) , contributing to the design, development, and deployment of high-impact citizen and case management systems.

The Role

You’ll be responsible for extending and enhancing Salesforce platform capabilities using Flows, OmniStudio, Apex, and Lightning Web Components , while ensuring the solution remains sustainable, secure, and aligned to Salesforce best practice.

This role requires both technical depth and a collaborative mindset — working closely with architects, functional leads, and public sector stakeholders in an agile environment.

Key Responsibilities

• Develop and deploy Salesforce Industry Cloud solutions using Public Sector Solutions (PSS) .
• Implement Flows , OmniScripts , FlexCards , Action Plans , and Document Generation tooling to a high standard.
• Design and develop custom Apex classes and LWC components where required.
• Support CI/CD pipelines with Git and contribute to workflow documentation via Jira/Confluence .
• Collaborate with the wider delivery team to ensure quality, scalability, and maintainability of the solution.
• Act as a technical point of contact with client-side counterparts and contribute to best practice and standards.

Skills & Experience Required

• 5+ years’ experience developing within Salesforce Industries / Vlocity .
• Strong working knowledge of OmniStudio , including OmniScripts , Integration Procedures (Omni Processes) , and Data Mappers (Data Raptors) .
• Experience with Apex , Lightning Web Components , and JavaScript .
• Integration exposure using MuleSoft, Apigee , or Connected Apps .
• Familiar with Salesforce sharing model , automated testing tools (Provar, Selenium), and agile delivery methods .
• Excellent problem-solving, communication, and team collaboration skills.

Certifications (highly desirable):

• Salesforce Certified Platform Developer
• Salesforce Certified Platform Administrator
• Salesforce Certified App Builder
• Salesforce Accredited Professional: Public Sector Solutions

Security Clearance

Active SC Clearance is essential. Candidates must have held clearance within the past 12 months and be eligible for transfer.

Interested?

If you hold active SC clearance and have hands-on experience with Salesforce Industries or Public Sector Solutions, get in touch today to discuss the project and next steps.

We are hiring a Salesforce Engineer to join our crew! We are looking for a collaborative team player with strong communication skills, combined with the self-motivation, organisation, and problem-solving ability to work effectively independently.

This is an initial six month contract and will sit outside IR35. You will be required to work onsite in London 3 days a week.

Requirements

Strategy & Collaboration

• Represent the CRM & Loyalty function from a technical development perspective, working closely with other developers and the international SFCC team.
• Collaborate with the CRM team to design and execute a unified marketing and loyalty strategy, ensuring seamless integration between campaigns and the loyalty program.
• Become the functional expert on the technical customer and loyalty journey, advising stakeholders on platform capabilities and keeping the team updated on enhancements that drive member value.
• Manage the relationship with SFMC Signature support, attending check-ins and overseeing technical cases.

Technical Development & Implementation

• Develop dynamic email templates, modules, and Cloud Pages using AmpScript, HTML, and CSS to deliver personalized content, offers, and data capture forms.
• Build and maintain complex, automated customer journeys in Journey Builder for both marketing campaigns and loyalty programs (e.g., welcome series, tier changes, point expiry warnings).
• Utilise SQL to query data, create segmented audiences based on customer and loyalty attributes, and support automation processes.
• Configure and manage loyalty promotions and offer types within the platform, defining rules, eligibility, and fulfillment processes.
• Oversee the data flows and integrations between Loyalty Management, Marketing Cloud, and other 3rd party platforms, managing API calls and ensuring data integrity.

Operations & Support

• Support and train the international and off-shore CRM teams, auditing existing processes and leading the rollout of new templates and modules.
• Establish processes to monitor daily email sends, track key metrics, and troubleshoot any deliverability errors.
• Manage Marketing Cloud administration, including the creation and maintenance of Business Units.
• Support the use of Ad Studio and Datorama (Marketing Cloud Intelligence) to extend audiences to paid media and enable integrated campaign analysis.
• Implement A/B testing frameworks by maintaining relevant tags and control groups.
• Stay current with the latest platform features and best practices via Trailheads for both Marketing Cloud and Loyalty Management.

Key Skills & Experience

• Salesforce Marketing Cloud qualifications (Email Specialist, Developer, or Administrator) are required. A Salesforce Loyalty Management credential is highly desirable.
• Demonstrable expertise across the SFMC technical stack, including hands-on mastery of AmpScript, SQL, Journey Builder, Automation Studio, and APIs.
• Deep understanding of modern CRM and customer loyalty principles, with experience translating business requirements into technical solutions.
• Proven ability to analyse and report on campaign and loyalty program KPIs (e.g., engagement, tier progression, redemption rates), providing data-driven recommendations for improvement.
• A collaborative team player with strong communication skills, combined with the self-motivation, organisation, and problem-solving ability to work effectively independently.

Benefits

We offer

• Competitive Rates
• A dynamic, innovative, and supportive work environment, where your ideas and contributions are valued
• The chance to work on projects that are transforming the industry
• Most of all you get to work with a bunch of great people, where the whole team owns the project together in a politics-free environment. Our culture reflects our lean and self-organisation attitude. We encourage our colleagues to take risks, make decisions, work in a collaborative way and talk to everyone to enhance communication. Freedom and Responsibility go hand in hand, and we value commitment, feedback, and empathy.

What you'll be doing…

The Future Subscriptions ecosystem is complex with numerous integration points across Future technologies, 3rd party suppliers and vendors.

The Subscriptions platform, known as Bluebird, sits at the centre of this ecosystem and drives the fulfilment of subscriptions for Future; handling all aspects of the subs fulfilment lifecycle. This includes everything from acquisition to renewal and includes payments, revenue recognition, schedules, ABC reporting, customer management, comms and integrations with numerous third party vendors for additional fulfilment services.

The technology that makes up the Bluebird platform consists of 3 cloud platforms - Salesforce (Sales/Service), Zuora (the billing engine), and MuleSoft (ETL/ ESB). This platform connects with other Future systems which includes the Future ecommerce site.

This role will be responsible for the ongoing support and development of the platform, primarily within Salesforce, to execute and deliver the business strategy working with the Subscriptions and Marketing teams as well as supporting the delivery of the technical strategy.

Experience that will put you ahead of the curve…

• Experience in Salesforce.com Architecture, Design and Development.
• Force.com development experience, with a strong focus on Apex and Visualforce development, with developer certification (Dev401 and Dev501)
• Proficiency in Salesforce.com development environment including Apex, Triggers, Visualforce, Force.com IDE, Migration Tools, and Web Services.
• Knowledge of enterprise systems, CRM, SFA, and ERP
• Experience with web service integration (REST/SOAP) and API

What's in it for you…

We have a number of awesome perks available to our staff. We offer huge opportunities to learn and develop, whether through professional qualifications, exposure to incredible business projects or informal lunch & learns, hosted by your colleagues. We have a fantastic culture where we really do care about our people and want everyone to succeed. Varied roles mean you’re not pigeonholed in to one finite area but get the opportunity to develop a wide range of skills and experience

And to top it all off, not only do we offer unlimited holiday because we trust you to manage your workload and time but we also offer a share in our success whereby every member of staff receives a profit pool bonus at the end of our financial year

Internal job family level T5

The expected range for this role is £40,000 - £65,000

This is a Hybrid role from our London Paddington Office, working one/ two days from the office

Wh o are we…

We’re Future. We’re 3000+ colleagues over 250+ brands speaking to 400 million people every month across the globe through websites, events and magazines. We’ve got ambitious plans that build on our growth momentum and unlock new opportunities and we’re looking for talented people who want to be a part of it.

Want to know more…

Our Future, Our Responsibility - Inclusion and Diversity at Future

We have a voice and we’re going to use it. We promote diversity and inclusion not just in our recruitment processes, but everything we do. We’re an equal opportunity employer and we will continue to ensure our recruitment process is free of bias and our workplaces are inclusive, positive, free of discrimination and respecting of all backgrounds and beliefs. Our culture is underpinned by our values and employees - current and future - are treated with respect and fairness.

Please let us know if you need any reasonable adjustments made so we can give you the best experience!

Find out more about Our Future, Our Responsibility on our website.

#LI- HLK1

Senior Salesforce Developer - Service Cloud

Location: London : (Hybrid: 2 days office-based, 3 days remote)

Right to Work: Candidates must have the right to work in the UK without visa restrictions (no sponsorship offered)

Our client is looking for a Senior Salesforce Developer responsible for hands-on Salesforce development and platform optimisation. This role focuses on designing and delivering scalable, high-performing solutions across Salesforce Service Cloud and Experience Cloud.

Key Responsibilities & Outputs

Salesforce Development and Technical Delivery

• Design and implement technical solutions using Salesforce best practices, with a focus on scalability and performance.
• Configure and develop solutions across Salesforce Service Cloud and Experince Cloud
• Estimate Jira stories accurately and deliver robust, well-tested code in line with agreed timelines.
• Write clean, efficient Apex code and utilize Salesforce’s declarative tools to meet business needs.
• Conduct unit testing, document results, and contribute to system testing cycles.
• Maintain and enhance CI/CD pipelines using tools such as GitHub, ensuring seamless code deployment and version control.
• Review and manage the impact of Salesforce seasonal releases, including system updates and regression testing.

Essential Skills and Experience

• Significant hands-on experience as a Salesforce Developer in complex environments.
• Expertise in Apex, Lightning Web Components (LWC), SOQL, REST/SOAP APIs, and Salesforce configuration tools.
• Strong working knowledge of Salesforce Service Cloud (essential); experience with Experience Cloud, Sales Cloud & Marketing Cloud (desirable).
• Proven experience with CI/CD tools, version control systems (e.g. GitHub), and structured deployment processes.
• Solid understanding of Salesforce data architecture, platform constraints, and security model.

Senior Salesforce Developer - Service Cloud

Location: London : (Hybrid: 2 days office-based, 3 days remote)

Right to Work: Candidates must have the right to work in the UK without visa restrictions (no sponsorship offered)

Our client is looking for a Senior Salesforce Developer responsible for hands-on Salesforce development and platform optimisation. This role focuses on designing and delivering scalable, high-performing solutions across Salesforce Service Cloud and Experience Cloud.

Key Responsibilities & Outputs

Salesforce Development and Technical Delivery

• Design and implement technical solutions using Salesforce best practices, with a focus on scalability and performance.
• Configure and develop solutions across Salesforce Service Cloud and Experince Cloud
• Estimate Jira stories accurately and deliver robust, well-tested code in line with agreed timelines.
• Write clean, efficient Apex code and utilize Salesforce’s declarative tools to meet business needs.
• Conduct unit testing, document results, and contribute to system testing cycles.
• Maintain and enhance CI/CD pipelines using tools such as GitHub, ensuring seamless code deployment and version control.
• Review and manage the impact of Salesforce seasonal releases, including system updates and regression testing.

Essential Skills and Experience

• Significant hands-on experience as a Salesforce Developer in complex environments.
• Expertise in Apex, Lightning Web Components (LWC), SOQL, REST/SOAP APIs, and Salesforce configuration tools.
• Strong working knowledge of Salesforce Service Cloud (essential); experience with Experience Cloud, Sales Cloud & Marketing Cloud (desirable).
• Proven experience with CI/CD tools, version control systems (e.g. GitHub), and structured deployment processes.
• Solid understanding of Salesforce data architecture, platform constraints, and security model.

About NOVA:

NOVA Wealth is a fast growing start up looking to change the face of financial advice and the way it’s delivered in the UK. We firmly believe that a human adviser needs to be at the heart of every client relationship, however by leveraging technology we can empower our advisers to deliver higher levels of service and cut out a lot of the day to day admin that gets in the way.

At our core, we’re here to build a game changer in the advice industry that delivers better customer outcomes, at a lower cost, for more people. Through customer-centric advisers supported by our innovative Lifeline technology, we empower our customers to go beyond just making smarter financial decisions to living the lives they dream of. 

About the role:

As a pivotal member of our team, you will play a lead role in tackling NOVA’s challenges through innovative solutions, while also transforming our delivery processes and ensuring high-quality standards. You will collaborate closely with the Head of Product, two other Salesforce developers, the engineering team, and people from right across the organisation. Together, we are embarking on an exciting journey to revolutionise the financial advice industry, and your contributions will be essential to our success.

We extensively utilise Salesforce as our CRM, encompassing Financial Services Cloud, Sales Cloud, and Service Cloud, as well as employing it as our operational workflow platform. We have developed numerous bespoke applications within the Salesforce environment and aspire to explore further possibilities. Additionally, we use Pardot for marketing automation and leverage Heroku for building products that seamlessly integrate with Salesforce or third-party systems. As a company driven by ambitious plans fuelled by technology, we anticipate expanding our utilisation of Salesforce into more intricate and technically demanding areas, requiring a heightened level of assurance in our delivery. Your expertise will be invaluable in achieving these goals.

What you'll be doing:

• Collaborating with stakeholders to gather requirements and understand business processes, translating them into technical solutions on the Salesforce platform
• Developing and maintaining Lightning web components, Apex classes and triggers, plus a few Aura components and Visualforce email templates and pages
• Designing and implementing custom solutions on the Salesforce platform, supporting business applications like Docusign, and via inbound and outbound integration with out other tools
• Performing data migrations and managing data quality
• Driving the improvement of our testing and DevOps processes
• Build by and enforce best practices and maintain technical documentation
• Providing technical support and troubleshooting for Salesforce-related issues

Requirements

Who we're looking for:

• A first-rate Salesforce Certified App Builder & Certified Platform Developer I and II
• An engaging and proactive individual who enjoys collaborating with cross-functional teams
• A leader who can drive their own success and that of the team around them
• A savvy Salesforce Developer with a passion for technology and staying up-to-date with the latest Salesforce developments
• Excellent communication and interpersonal skills with the ability to work independently and meet deadlines in a fast-paced environment
• Great attention to detail and commitment to delivering high-quality and secure solutions

In addition to the requirements outlined above, the perfect candidate would ideally be certified as a JavaScript Developer and a Certified OmniStudio Developer (as we're adopting OmniStudio). However, it's important to note that these certifications are not mandatory.

You'll feel right at home if you're.

• Engaging: able to communicate complex ideas in a clear and compelling manner
• Innovative: constantly seeking new ways to improve processes and deliver value
• Adaptable: comfortable working in a dynamic and evolving startup environment

Benefits

• Join a firm with genuine purpose and impact on our customers, along with a strong moral code
• Competitive salary + benefits (bonus, pension, private medical, income protection, death in service)
• Potential to get equity in the company in the future
• Access to Wellness / mental health support (Headspace App + mental health support through private medical)
• Budget for additional learning / cost of exams
• Electric vehicle leasing through salary sacrifice / cycle to work scheme
• Flexible working hours and hybrid remote working (typically 2-3 days a week working in the  office (20 Farringdon Street))
• Exceptionally open and diverse, multinational team
• Entrepreneurial, creative environment