Customer Service Representative
Posted 7 days ago
Job Viewed
Job Description
Company profile:
The company are a Leading supplier of printed flexible packaging solutions. They are now looking for a Customer Support Representative to join their team.
Title: Customer Support Representative
Salary: £27,000 - £28,000
Role and Responsibilities:
To provide proactive internal coordination and a point of contact for customers. To build and maintain relationships with existing and new customers. To ensure accuracy when sending information to customers and raising sales orders and production documentation.
Key Accountabilities:
- Develop close relationships with customers and provide a professional first point of conduct. Create a relationship where customers are confident in the information they receive and within our business. li>Ensure supply and production is seamless throughout the sales order and production process ensuring orders are received on time and in full.
- To ensure proactive contact and account management is maintained at all times and target to resolve issues within 24 – 48 hours with regular updates to the customer. < i>To ensure the effective coordination and distribution of information both internally and externally.
- To effectively facilitate all customer enquiries, making proactive contact with customers, and the production team where necessary to facilitate a positive outcome, ensuring the external sales team is enabled to focus on sales growth and new business delivery wherever possible.
- To manage and maintain customer forward usage where applicable to enable purchasing to maintain adequate raw material availability.
- Enter sales orders within 24 hours of receipt where all information is available, follow the Sales Order Processing Flow Chart for maximum efficiency, essentially ensuring the quoted price is current and correct.
- Support the external sales team and customers with providing trials to the specification given and ensuring they are raised in Radius as TRIALS
- Address customer complaints immediately on receipt ensuing the Customer Service Manager and Quality and Compliance Manager are sent full details.Liaise with all relevant departments to give as much support and information as possible to start the investigation.
- Manage customers redundant designs by reviewing the aged plate report no less than every 3 months, working with the Customer, Production Manager and Proofing department for disposal.
- Liaise with Purchasing and Planning on ALL orders and enquiries to ensure materials are available before to meet the customer requirement.This is particularly imperative on non-stock materials.
- To raise job packs for production 5 days advance and ensure they are in the designated area for collection, checking that all information is correct and present so production is never delayed by missing or incorrect information.If there is a delay or urgent jobs have been scheduled and are due in production within 48 hours, these job packs must be given directly to the Proofing Department.
- To support the other members of your team to ensure first class customer service and administration is always maintained for all customers and the team are supported equally by their colleagues.
Skills and Experience:
- li>Commercial / office-based experience essential.
- IT competency, particularly Word and Excel skills
- Confident and pro-active
- Accuracy and attention to detail.
- Strong organisational skills.
- An ability to work under pressure and to deadlines.
- An ability to work independently and as a team.
- Professional, highly organised, articulate, self-motivated, team player, customer facing.
Service Engineer
Posted 2 days ago
Job Viewed
Job Description
The Successful Service Engineer / Field Service Technician / Compressor Engineer will provide electrical and mechanical repair, service, fault finding of compressed air equipment, including compressors, vacuum pumps, desiccant dryers, chillers, compressed air filtration, nitrogen generators and associated compressor equipment at customer sites across Yorkshire and surrounding areas.
The Service Engineer / Field Service Technician / Compressor Engineer will ideally have a service background in engineering with demonstrable fault finding skills in electrical and/or mechanical engineering, such as compressors, filtration, pneumatics, hydraulics, nitrogen generators, pipework, vacuum pumps, vacuum systems, valves, pumps. motors, rotating equipment, or similar products. Full product training provided.
Package
- 33,000 - 43,000 depending on experience
- Company Van
- 25 days holiday plus bank holidays
- Overtime opportunities
- Company pension
- Additional benefits
- To provide electrical and mechanical repair, service and maintenance of compressed air products, systems and solutions at customer sites across Yorkshire.
- The Compressor Service Engineer will undertake planned and preventative maintenance, commissioning, diagnostics, fault finding of various compressed air and compressor filtration systems.
- Maintain, repair, install, validation & testing of compressed air equipment, including compressors, vacuum pumps, desiccant dryers, chillers, compressed air filtration, nitrogen generators and associated products.
- Identifying and providing the customer with compressed air improvements, upgrades, or general aftercare of compressed air products.
- Fully remote covering Yorskhire and sorrounding areas.
- Commute to Sheffield for part collections and training.
- Liaise with various engineering departments.
- Proven diagnostic skills on complicated electrical and mechanical engineering products.
- Experience as a Field Service Engineer / Service Engineer / Service Technician / Mechanical Engineer / Installation Engineer / Compressor Engineer or similar within rotating equipment.
- The ability in maintaining good professional working relationships with existing and new compressed air customers.
- Good working knowledge of servicingcompressors, filtration, pneumatics, hydraulics, nitrogen generators, pipework, vacuum pumps, vacuum systems, valves, pumps. motors, rotating equipment, or similar products
- Technical mechanical/electrical, Apprentice trained, HNC, HND or Degree would be advantageous.
- Part of the on call rota, 1 week in 9.
- Fully remote, willingness to travel across Yorskshire, and surrounding areas
Service Technician
Posted 4 days ago
Job Viewed
Job Description
Service Technician
Location: Home based, travel UK wide
OTE: £65k per annum
Benefits: 31 days annual leave, contributory pension, private healthcare, loyalty bonus.
Our client is a leading provider in crane and lifting equipment solutions, is seeking a skilled and experienced Crane and Lifting Equipment Technician to join our dynamic team who will specialise in their Flying Squad. The successful candidate will play a crucial role in the commissioning, maintenance, and servicing of client cranes and lifting equipment, ensuring the highest standards of safety and performance.
Job Description: As a Crane and Lifting Equipment Technician, you will be responsible for the following essential duties and responsibilities:
- Carry out the commissioning, maintenance, inspection, and servicing of client cranes and lifting equipment, both onshore and occasionally offshore/abroad.
- Perform repairs and inspections on a variety of electrical equipment and systems.
- Conduct fault finding and repairs on hydraulic and mechanical equipment and systems.
- Manage the commissioning, maintenance, inspection, and servicing of a range of client mechanical equipment.
- Assist in spares identification and procurement.
- Produce clear, factual documented reports for all jobs.
- Rigging and lift planning.
- Ensure compliance with site HSEQ requirements.
- Collaborate with site staff to maintain a safe working environment.
- Minimise environmental risks during tasks and utilise available controls when offshore.
- Travel outside of the UK/Ireland for departmental assistance or training.
Skills & Competencies: The successful candidate should possess the following skills and competencies:
- Apprentice served in either Mechanical/ Electrical Engineering/ Hydraulic Engineering.
- Experience working within crane industry.
- Experience with Liebherr, Gottwald, and other cranes is an advantage.
- Proficient in commissioning and fault finding on electro-mechanical and/or hydro-mechanical systems.
- Ability to read schematics and engineering drawings and translate them into practice.
- Ability to work independently or within a team.
- Bosiet and Mist trained essential.
- Comfortable working at heights.
- In-depth knowledge of preventative maintenance on cranes.
- Familiarity with load monitoring equipment such as MIPEG and PAT.
- IT literate with report-writing skills.
- Possession of a valid UK/Ireland driving licence.
#DONENGP
Service Advisor
Posted 7 days ago
Job Viewed
Job Description
Service Advisor:
Basic Salary: Up to £30,000
OTE: Up to £35,000
Location: Huddersfield
Hours: Monday to Friday 08:00-17:00/08:30-17:30/09:00-18:00, 1 in 3 Saturdays 08:00-14:00
Benefits:
-Parking
-Birthday off
-Car benefit scheme
Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership?
Responsibilities of a Service Advisor
Arranging Service Department bookings.
Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards.
Upselling works to be completed and special offers/Service Plans
Skills and Qualifications of a Service Advisor
Must have previous experience as a Service Advisor
Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System
Previous experience Upselling
Full manual UK Driving Licence
Honest, determined and hard-working
If you are interested in this Service Advisor position, please contact Lucy @ Auto Skills and quote job number: 51149
Service Administrator
Posted 7 days ago
Job Viewed
Job Description
Service Administrator
Chesterfield | Mon-Fri, 8:30am–5:00pm
Engineering & Manufacturing Sector
Edwards Employment Solutions are proud to partner with a well-established, industry-leading engineering and manufacturing business based in Chesterfield. This is a fantastic temporary role with the potential to become permanent for the right candidate.
The Role - Service Administrator:Joining a friendly and fast-paced service department, you'll be responsible for:
- p>Scheduling engineers for planned maintenance and emergency callouts
-
Managing stock within engineer vans and placing parts orders with suppliers
-
Liaising with engineers, customers, and internal departments to keep operations running smoothly
No two days are the same – you’ll need to be highly organised, a confident communicator, and ready to handle a fast-moving workload.
About You:We're looking for someone with previous experience in roles such as:
- Service Administrator
-
Scheduling Assistant
-
Transport Planner
You'll bring excellent coordination skills, a positive attitude, and the ability to stay calm under pressure.
The Opportunity - Temp Service Administrator:This is a brilliant chance to join a supportive business that values its team and rewards hard work. For the right person, this temp role could become a long-term career move.
Ready to get started?
Apply now with your CV or call the Edwards Employment Solutions team on (phone number removed) to find out more.
Service Advisor
Posted 7 days ago
Job Viewed
Job Description
Service Advisor
Hourly Rate - £13
Location - Sheffield
Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership?
Responsibilities of a Service Advisor
Arranging Service Department bookings.
Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards.
Upselling works to be completed and special offers/Service Plans
Skills and Qualifications of a Service Advisor
Must have previous experience as a Service Advisor within a main car dealership
Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System
Previous experience Upselling
Full manual UK Driving Licence
If you are interested in this Service Advisor position, please contact Sarah Evans @ Auto Skills and quote job number: 50958
Service Advisor
Posted 7 days ago
Job Viewed
Job Description
Service Advisor
Basic Salary - From £26,000
OTE - £28,400
Location - Wakefield
Hours: Monday to Friday 08:00-17:30, 1 in 3 Saturdays 08:00-12:30
Benefits -
- Car benefit scheme
- Pension
- Staff incentive scheme
Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership?
Responsibilities of a Service Advisor
- Arranging Service Department bookings.
- Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards.
- Upselling works to be completed and special offers/Service Plans
- Advising customers of ongoing repairs
- Endure elements of invoicing through 1link, Pinnacle etc
Skills and Qualifications of a Service Advisor
- 1 year customer service experience
- Automotive experience desired but not essential
- Full manual UK Driving Licence
- Good telephone skills
If you are interested in this Service Advisor position, please contact Lucy @ Auto Skills and quote job number: 50537
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Service Engineer
Posted 7 days ago
Job Viewed
Job Description
The Successful Service Engineer / Service Technician / Pump Engineer will provide mechanical repair, service and maintenance of industrial pumps at customer sites across the North of the UK, and the workshop near Huddersfield. Full product training provided.
The Service Engineer / Service Technician / Pump Engineer will ideally have a mechanical service background and a good understanding of pump installation, repair, and maintenance. Other experience considered would be plant machinery, industrial machinery, motors, gearboxes, filtration or similar industrial mechanical engineering equipment.
Package
- 35,000 - 40,000
- 39 hour working week, early finish Friday
- Overtime
- 25 days holiday + bank holidays
- Company pension
- Additional benefits
Service Engineer / Service Technician / Pump Engineer Role
- Provide mechanical repair, service and maintenance of industrial pumps at customer sites across the North of the UK, and the workshop near Huddersfield. Full product training provided.
- The pump engineer will install industrial pump, pump systems, pipework and more into all forms of the manufacturing industry.
- The Service Engineer will be required to work out of the workshop in Huddersfield when not working on customer sites.
- Perform emergency breakdown fault finding and repairs on various pump and pump related equipment.
- Liaise with various engineering departments.
Service Engineer / Service Technician / Pump Engineer Requirements
- Will ideally have a mechanical service background and a good understanding of pump installation, repair, and maintenance. Other experience considered would be plant machinery, industrial machinery, motors, gearboxes, filtration or similar industrial mechanical engineering equipment.
- Candidates with experience working industrial pumps are highly encouraged to apply.
- Experience as a Field Service Engineer, Service Engineer, Service Technician, Hydraulic Engineer, Mobile Engineer, Mechanical Fitter, Workshop Engineer, Maintenance Engineer, Installation Engineer, Pump Engineer, Mechanical Engineer, or similar.
- An Electrical engineering understanding with the ability to fault find and commission plant room machinery is desirable.
- The ability in maintaining good professional working relationships with existing and new customers.
- A technical engineering degree / qualification or apprentice trained, would be advantageous.
- Willingness to cover the North of the UK, with work from the workshop in Huddersfield when not on the road.
Service Advisor
Posted 7 days ago
Job Viewed
Job Description
Service Advisor
Basic Salary: From £27,000
OTE: Up to £35,000, uncapped
Location: Wakefield
Benefits:
- 25 days' holiday + bank holidays
- Car benefit scheme
- Family run
Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership?
Responsibilities of a Service Advisor
-Arranging Service Department bookings.
-Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards.
-Upselling works to be completed and special offers/Service Plans
Skills and Qualifications of a Service Advisor
Must have previous experience as a Service Advisor
Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System
Previous experience Upselling
Full manual UK Driving Licence
If you are interested in this Service Advisor position, please contact Lucy @ Auto Skills and quote job number: 50592
Service Engineer
Posted 2 days ago
Job Viewed
Job Description
The Successful Service Engineer / Field Service Technician / Compressor Engineer will provide electrical and mechanical repair, service, fault finding of compressed air equipment, including compressors, vacuum pumps, desiccant dryers, chillers, compressed air filtration, nitrogen generators and associated compressor equipment at customer sites across Yorkshire and surrounding areas.
The Service Engineer / Field Service Technician / Compressor Engineer will ideally have a service background in engineering with demonstrable fault finding skills in electrical and/or mechanical engineering, such as compressors, filtration, pneumatics, hydraulics, nitrogen generators, pipework, vacuum pumps, vacuum systems, valves, pumps. motors, rotating equipment, or similar products. Full product training provided.
Package
- 33,000 - 43,000 depending on experience
- Company Van
- 25 days holiday plus bank holidays
- Overtime opportunities
- Company pension
- Additional benefits
- To provide electrical and mechanical repair, service and maintenance of compressed air products, systems and solutions at customer sites across Yorkshire.
- The Compressor Service Engineer will undertake planned and preventative maintenance, commissioning, diagnostics, fault finding of various compressed air and compressor filtration systems.
- Maintain, repair, install, validation & testing of compressed air equipment, including compressors, vacuum pumps, desiccant dryers, chillers, compressed air filtration, nitrogen generators and associated products.
- Identifying and providing the customer with compressed air improvements, upgrades, or general aftercare of compressed air products.
- Fully remote covering Yorskhire and sorrounding areas.
- Commute to Sheffield for part collections and training.
- Liaise with various engineering departments.
- Proven diagnostic skills on complicated electrical and mechanical engineering products.
- Experience as a Field Service Engineer / Service Engineer / Service Technician / Mechanical Engineer / Installation Engineer / Compressor Engineer or similar within rotating equipment.
- The ability in maintaining good professional working relationships with existing and new compressed air customers.
- Good working knowledge of servicingcompressors, filtration, pneumatics, hydraulics, nitrogen generators, pipework, vacuum pumps, vacuum systems, valves, pumps. motors, rotating equipment, or similar products
- Technical mechanical/electrical, Apprentice trained, HNC, HND or Degree would be advantageous.
- Part of the on call rota, 1 week in 9.
- Fully remote, willingness to travel across Yorskshire, and surrounding areas