1867 Service jobs in Sheffield

Ref 11070

Customer Service Representative

Pinxton, Nottinghamshire

Monday to Friday

26,900 plus large company benefits

Our client, a warehouse and distribution centre, is looking to recruit a Customer Service Representative to join their busy team due to increase in business levels and ongoing expansion plans. This would suit someone that has worked in a similar position previously (used to dealing with high volume of calls ideally call centre experience) and is looking for career progression.

Key Responsibilities:

• Dealing with a large volume of inbound calls, processing orders and dealing with stock levels
• Liaising with other areas of the business to resolve issues in a professional manner
• Assisting in the preparation and updating of weekly reports within excel spreadsheets

Experience:

• Proven track record within a Customer Service role within a logistics environment
• Excellent organisational skills
• Ability to work under pressure within a stressful environment
• Confident, self motivated and enthusiastic personality with a passion for excellence
• Professional and dedicated
• Attention to detail is paramount
• Excellent communication skills, both verbal and written
• Strong IT skills including a good level of producing Excel spreadsheets
• Must be able to work as part of a team as well as on own initiative

This vacancy is being advertised by Fresh Start Recruitment (UK) who are acting as an Employment Agency.

Due to the high volumes of applications, we are currently receiving, unfortunately we are only able to contact candidates who are successful in progressing to the next stage.

If you have not been contacted within 7 days of your application, then please presume that you have not been successful on this occasion.

Purpose of Role:

To own the order fulfilment process for dedicated accounts in the Companys customer base, and deliver world class customer service in line with business targets.

Key Responsibilities:

• Act as the focal point of contact for the customer base.
• Develop vendor relationships for Customer account and specific materials
• Develop and maintain an excellent working relationship with the customer.
• M.

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• Providing high-level technical support and troubleshooting for software products via phone, email, and chat.
• Resolving complex customer issues, ensuring timely and satisfactory resolutions.
• Guiding customers through product features, functionalities, and best practices.
• Escalating critical issues to development or engineering teams with comprehensive details.
• Documenting customer interactions, technical issues, and resolutions in the CRM system.
• Developing and maintaining support documentation, FAQs, and knowledge base articles.
• Training and mentoring junior customer service and technical support representatives.
• Identifying trends in customer issues and providing feedback to the product development team for continuous improvement.
• Proactively identifying opportunities to enhance the customer support experience.
• Managing customer escalations and ensuring customer satisfaction.

• A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• A minimum of 4 years of experience in customer service and technical support, preferably within the software industry.
• Proven ability to troubleshoot and resolve complex technical issues.
• Excellent communication, listening, and interpersonal skills.
• Experience with CRM software (e.g., Salesforce, HubSpot) and ticketing systems (e.g., Zendesk, Jira Service Desk).
• Strong understanding of software applications and IT systems.
• Ability to work effectively under pressure and manage multiple priorities.
• Experience in training or mentoring support staff is a significant advantage.
• A customer-centric approach with a dedication to service excellence.

We are looking for a Service Advisor to join our busy dealership on a temp - perm basis. As a Service Advisor, you will be the first point of contact for our customers, providing outstanding service and ensuring a smooth and professional experience from start to finish.

The ideal Service Advisor will be confident, customer-focused, and able to communicate clearly both face-to-face and over the phone. Previous experience as a Service Advisor in the automotive industry is desirable, but we are open to candidates with strong customer service backgrounds who can quickly adapt to the role of a Service Advisor.

Responsibilities as a Service Advisor:

• Greeting customers and acting as the main Service Advisor point of contact.

• Booking vehicles in for service and repair work.

• Liaising with technicians and updating customers on progress.

• Preparing job cards, invoices, and relevant paperwork as a professional Service Advisor.

• Ensuring the highest level of customer satisfaction at all times.

Requirements for the Service Advisor role:

• Experience as a Service Advisor (preferred but not essential).

• Strong organisational and communication skills.

• Ability to deliver excellent customer service in a fast-paced environment.

• A positive attitude and team-player mentality, essential for a successful Service Advisor.

This is a fantastic opportunity for a motivated Service Advisor to join a supportive dealership team on a temporary basis. If you are an enthusiastic Service Advisor looking for your next role, we’d love to hear from you.

Apply today to become our next Service Advisor!

About the role

We have an excellent opportunity available for a motivated Service Advisor to join our team at Wakefield Audi

As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers.

This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need.

Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

About you

Don't worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by Audi to support your career.

Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment.

Working knowledge of Kerridge would be advantageous, but not essential. 

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.

For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

Could you be interested in a Service Engineer role Mon-Fri across the UK?

Are you Electrically Biased and experienced with Production / Manufacturing equipment Maintenance?

Are you Apprentice Trained or L3 Qualified?

If the above 3 are ‘YES’ then this job may be perfect for you.

THE JOB

Global Injection Moulding Machine Manufacturer are looking for 2x Service Engineer’s to join their team to cover installs, maintenance, repairs of moulding machines, automation and ancillary equipment across the UK, without working any weekends.

£42,500 starting, with OTE with overtime of £48-52K per year , with bonuses

3 months training in overseas early into your career where you will be taught everything you need to know about the machines (All expenses paid!) (MANDATORY)

8:15am-4:45pm, with any travelling to or from a customers site being paid in overtime at 1.25x outside of those hours.

For further information or a full job description, please get in touch!

Inspire Resourcing are recruiting aForklift Service Engineer for our client in Chesterfield.

Using a company-provided van, you will be responsible for servicing and maintaining a fleet of forklifts at customer sites within the Midlands.

The ideal applicant will possess strong general engineering skills and have experience in servicing and repairing forklift. You will receive support from the service and parts team, along with thorough product training. You will be expected to meet performance targets, with ongoing performance monitoring.

Details - Forklift Service Engineer

In return for your commitment, you can expect:

• 38k - 42k
• Overtime time & a half
• Core 39 hours per week 7:30AM-4PM Monday-Friday
• 24 days holiday + bank holidays
• Quarterly bonus based on performance
• No weekend call outs
• Company van
• Training and professional development
• Death in service
• Company pension scheme 5%
• Supportive and friendly management team

Must have:

• Full UK driving licence required
• Highly motivated with a strong focus on career development
• Knowledge of hydraulic and electrical systems
• Experience with forklifts, agricultural machinery, or industrial vehicles
• Proficient in mechanical diagnostics and troubleshooting

Service Administrator
Salary:  £25,000 – £30,000 (depending on experience)
Location:  Huddersfield

We are looking for a proactive and detail-oriented Service Administrator to join of our our clients who operate in the engineering industry. This is an excellent opportunity to play a key role in supporting sales growth and ensuring outstanding service for our clients.

Purpose of the Role:

To provide support and assistance to the Aftermarket Team, helping to drive additional sales growth through effective administration, communication, and follow-up.

Key Responsibilities:

Aftermarket Administration

• Quote and process spare parts orders using the ERP system.
• Liaise with clients, suppliers, and internal teams to manage Aftermarket orders.
• Ensure customer purchase orders are entered accurately into the ERP system (DEC Gestion).
• Procure all parts and services through the company ERP system.
• Work with the Materials Controller to ensure compliant shipment and delivery to the end user.
• Close out sales orders with Finance following dispatch and delivery.
• Manage logs of outgoing quotes, PPMs, and upgrades, ensuring timely follow-up.
• Input and monitor the Aftermarket chase-up report.

Commercial Administration

• Deliver a high standard of customer service across all activities.
• Maximise departmental growth by following up on all quotes in a professional and timely manner.

General

• Provide administrative support to the wider team.
• Keep up to date with system developments and share expertise.
• Maintain strong working relationships with colleagues across the business.
• Contribute to continuous improvement of processes and ways of working.
• Ensure compliance with company policies, health & safety regulations, and equal opportunity practices.

Person Specification:

Essential

• Experience working in an office environment.
• Strong organisational and administrative skills.
• Effective communication skills, both written and verbal.
• Computer literate with Microsoft Office and other software packages.
• Professional telephone manner.
• High level of accuracy and attention to detail.
• Basic numeracy and literacy skills.
• Proven track record of achieving targets.

Desirable

• Relevant qualification in Business Studies/Administration.
• Experience working with an ERP system.
• Awareness of financial targets.

Additional Qualities:

• Team player with a flexible approach.
• Able to adapt to business needs.
• Proactive, reliable, and committed to delivering excellent customer service.

If you are a business administrator and are interested in the vacancy, then please contact me via email (url removed) to discuss the role in further detail

 ATA Recruitment specialises in Manufacturing, Infrastructure, Civil, Transportation and general Engineering recruitment on both a permanent and contract basis – for more opportunities like this one, visit our website.  

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ATA is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation