Remote Customer Service Representative - Technical Support
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Key Responsibilities:
- Respond to customer inquiries and provide technical assistance via phone, email, and chat.
- Troubleshoot and resolve hardware, software, and network issues for customers.
- Guide customers through product installation, configuration, and usage.
- Diagnose and identify solutions for common technical problems.
- Escalate complex issues to higher-level support or relevant departments.
- Maintain accurate and detailed records of customer interactions and resolutions in the CRM system.
- Educate customers on product features and best practices.
- Gather customer feedback to identify areas for product or service improvement.
- Meet or exceed key performance indicators (KPIs) for customer satisfaction and resolution times.
- Collaborate with team members and supervisors to share knowledge and best practices.
- High school diploma or equivalent; further technical education or certification is a plus.
- Proven experience in customer service or technical support roles.
- Strong understanding of computer hardware, software, and basic networking concepts.
- Excellent communication, problem-solving, and troubleshooting skills.
- Ability to explain technical information clearly and concisely to non-technical users.
- Proficiency with CRM software and helpdesk ticketing systems.
- High level of empathy, patience, and a customer-centric attitude.
- Ability to work independently and manage time effectively in a remote environment.
- Reliable internet connection and a quiet workspace.
Customer Service Representative
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Job Title: Customer Service Representative
Hours : Full Time 40 hours Mon-Fri + Saturday mornings on a rota basis
Benefits :
30 days holiday (including
Service Engineer
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The Successful Service Engineer / Service Technician / Pump Engineer will provide mechanical repair, service and maintenance of industrial pumps at customer sites across the North of the UK, and the workshop near Huddersfield. Full product training provided.
The Service Engineer / Service Technician / Pump Engineer will ideally have a mechanical service background and a good understanding of pump installation, repair, and maintenance. Other experience considered would be plant machinery, industrial machinery, motors, gearboxes, filtration or similar industrial mechanical engineering equipment.
Package
- 35,000 - 40,000
- 39 hour working week, early finish Friday
- Overtime
- 25 days holiday +
Service Coordinator
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- Service Coordinator
- Engineering Sector
- 30,000 - 40,000 depending on experience
- Chesterfield (on-site)
Client Details
Our client are an industry leading specialist in the Manufacturing, Servicing and Repair of specialist machinery. They are now looking for a Service Coordinator to manage, plan and assign works for engineers to support customers with planned servicing and repairs
Description
- Manage and assign engineers to undertake services of customer machinery in line with contractual and service level agreement
- Re-actively manage customer breakdowns, allocating engineers to undertake repairs within agreed contractual timescales
- Plan routes for engineers to maximise efficiency around workload, drive first time fix and minimise travel times where required
- Use all available resource (engineers) to meet customer demand in regards to servicing, repairs and maintenance
- Allocate engineers to meet customer demands
- Work closely with service manager to identify and best manage potential issues that could impact service workload
Profile
- Experience in a similar service coordinator / service manager role
- Experience working with and allocating engineers
- Logical approach
- Strong problem solving skills
Job Offer
Service Coordinator
Chesterfield based - on-site
30,000 - 40,000 depending on experience
Genuine progression and development opportunities
Service Engineer
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You’ll know this kind of job. Field-based, hands-on, plenty of variety. What you won’t find so often is a version of the job that pays properly, lets you get on with things, and gives you a route to grow.
This is a service role supporting automated packaging used by major brands. You’ll be based from home, travelling across a patch that sits roughly between Sheffield, Birmingham and Cambridge. Pay starts the moment you walk out your front door. There’s some international travel if you want it. No office. No pointless commuting.
Why this one stands out:
- OTE between £50k and £0k, with door-to-door overtime paid at 1.3x li>A manager who’s actively looking to develop all engineers with company growth < i>Work that’s complex and rewarding, not routine or repetitive < i>A tight-knit UK team with a global backing behind it
- Trusted to work independently, without red tape or hand-holding
What you’ll bring:
- < i>Level 3 qualification in electrical or mechanical engineering (electrical bias preferred)
- Experience in field service or from a military engineering background
- Comfortable working solo, solving problems and dealing with customers
- Able to read control diagrams and get to grips with machinery fault finding quickly
- Full UK driving licence
Package:
- £40–44K ase salary
- Vehicle & Mileage allowance
- 5% matched pension
- Seasonal peaks (especially Nov/Dec), but hours otherwise managed sensibly
Interested?
No need for a glossy four-page CV. Just a short overview of your qualifications, work history and a few key achievements will do the trick. So you're aware, you’ll be speaking directly with the hiring manager rather than an agency.
Service Engineer
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Metalis are supporting a global machine tool specialist who provide engineering solutions to a prestigious client base, including Rolls Royce, McLaren F1, and BAE Systems.
This is a fantastic opportunity to join an international business that invests heavily in training and development - including overseas training courses in Milan to upskill their engineers.
The Role
As a Service Engineer, you'll travel to customer sites across the UK (primarily the Midlands region) to carry out installation and service work on a range of machine tools, typically 3-axis milling machines.
Work will include:
- Installing rotary tables, involving panel wiring and electrical integration.
- Servicing and troubleshooting machine tools.
- Assisting with machine testing, program editing, and parameter setting.
- Supporting customers with technical issues to ensure job satisfaction.
Occasional overnight stays are required (sometimes none, occasionally up to twice per week). All expenses are fully covered.
Daily Responsibilities:
- Attend installation/service jobs, pre-scheduled via iPad.
- Retrofit rotary tables to 3-axis milling machines.
- Carry out panel wiring and 3-phase electrical work.
- Work with Fanuc (and occasionally Heidenhain/Siemens) systems - training provided if required.
What We're Looking For
- Good electrical engineering background.
- Previous experience wiring machine tools is desirable.
- Knowledge of machine interfaces / Fanuc systems (training provided if required).
What's Included
- Company van (personal use allowed) + fuel card.
- Fuel paid for outside of work
- Paid travel to and from jobs, plus enhanced overtime rates (time-and-a-half on-site, standard rate for travel).
- Flexible working hours depending on planned jobs.
- Tools provided (with free replacements).
- All expenses covered (choose your own hotels + meal allowances).
- Opportunity to work across world-class manufacturing facilities.
If this sounds like the right opportunity for you, click Apply Today and a recruiter will be in touch to discuss further.
Service Operative
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Pay Rate - 14.61 per hour
Why Greencore?
We're a leading manufacturer of convenience food in the UK and our purpose is to make every day taste better. We're sure you've tried our products because we supply food for the all the major supermarkets in the UK!
Here at Manton Wood , we have a team of around 1,700 colleagues. We produce sandwiches and wraps for some of the biggest retailers in the UK including Co-op, Asda, Morrisons, Boots, Aldi and Lidl.
Our Manton Wood site has a gym, restaurant with hot food and a staff shop available to all our colleagues.
What you'll be doing
As a skilled Production Operative you will work a busy environment, on your feet supporting up to 3 different products on one line.
Working alongside the Line Coordinator you will work as the link between prep and production, ensuring the require products are available and prepared on time.
You will be responsible for ensuring colleagues on the production line have ingredients constantly to hand and that any machinery used online doesn't run out of ingredients.
This role is a physical job which will include lifting and manoeuvring high volume products.
Communication skills are essential. Working to meet targets daily you will complete paperwork to ensure we are meeting guidelines and food safety.
* Working as part of a team
* Following instructions and procedures
* Getting a good understanding of health and safety and basic hygiene rules
* Spotting problems
What we're looking for
- A good understanding of English is required as you will be communicating on a regular basis with the Line Controller as well as completing paperwork.
- Educated to GCSE or equivalent and have some understanding of basic food safety.
- Previous experience of working within a similar role within food manufacturing would be required whilst qualifications within Food Hygiene and health and safety would be extremely beneficial.
- You will enjoy working as part of a team environment, have good communication skills, strong attention to detail and sound organisation skills.
We're proud to be recognised in the Gender Equity Measure Top 100 for our commitment to gender equality. If this sounds like you, join us and grow with Greencore, and be a part of driving our future success.
What you'll get in return
- Competitive salary and job-related benefits
- Holidays
- Pension up to 8% matched
- Life insurance up to 4x salary
- Company share save scheme
- Greencore Qualifications
- Exclusive Greencore employee discount platform
- Access to a full Wellbeing Centre platform
- Free car parking
- Enhanced parental leave and menopause policies
- Free on site gym
- Staff company shop
Please note due to high numbers of applications this role maybe closed before the posted closing date.
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Service Technician
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Service Technician - Chesterfield
Our client, a sports and prestige vehicle specialist, is looking to expand the team with a Service Technician.
Salary: Basic of up to 40,000 per annum
Hours: Monday to Friday: 7.30am - 3.30pm/8.00am - 4.00pm/8.30am - 4.30pm (Flexible working hours) NO Weekends!
A company who also customises lifestyle vehicles to meet customers needs. Great people to work for in a brilliant brand new facility.
As a Service Technician, you'd be responsible for light repairs and servicing. Ideally level 3 qualified, but our client is happy to speak to candidates level 2 qualified. If a level 2 candidate is successful, the company will provide the training and requirements to get you level 3 accredited.
This is genuinely a rare and FANTASTIC opportunity to work with a great team of people and work on some amazing vehicles.
If this sounds like you, we would love to hear from you, please apply with an up to date CV and we will be in touch to discuss your application further.
Who are you applying to?
The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant!
Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission
Service Technician
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A fantastic opportunity has become available for a Service Technician to join a reputable automotive group, known for representing a diverse portfolio of leading vehicle brands and providing both new and approved used car services.
As a Service Technician , you will be responsible for tasks such as preparing vehicles for internal use, carrying out routine servicing, and conducting MOT tests. This full-time, permanent role offers excellent benefits and salary £49,000 OTE.
What we are looking for:
- Previously worked as a Service Technician, Vehicle Technician, Vehicle Mechanic, car mechanic, car Technician, Automotive Technician, Car Service Technician or in a similar role. li>Ideally have main dealer experience.
- Understanding of operating an electronic VHC process.
- Knowledge of vehicle developments, new engine types and electronics.
- MOT testing accreditation would be desirable.
Shifts:
- Monday - Friday: 8:30am - 5:00pm
- Alternate Saturday
What’s on offer:
- < i>Competitive salary
- 25 days holiday plus
Service Advisor
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About the role
We have an excellent opportunity available for a motivated Service Advisor to join our team at North Wales Volkswagen.
As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers.
This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need.
Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.
About you
Don't worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by *(Brand)* to support your career.
Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential.
When applying for this role please consider that we require candidates to have customer service experience within a retail environment as a minimum requirement for this role.
Why Sytner?
Sytner Group are delighted to provide an industry-leading benefits package.
We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
- Enhanced Holiday Entitlement – 33 days inc.