79 Specialized Technical Roles jobs in London
Technical Support Specialist
London, London
Kyndryl
Posted 9 days ago
Job Viewed
Job Description
**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Have you been wanting to get into IT but don't have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there's a good chance you'll love being a Customer Service Representative at Kyndryl.
Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you'll be the face and voice of Kyndryl, helping customers solve their problems every day.
A Customer Service Representative combines the know-how of tech support with problem solving and customer service, so bring your people skills and we'll teach you the rest. It's a fun and fast-paced role where you'll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you'll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.
You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you'll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.
You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It's fun, challenging, and fast-paced - you definitely won't be bored!
Your future at Kyndryl
This is a true "start here, go anywhere" opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience
· Graduate / Diploma in Electronics or Computer Science
· Proficiency in spoken & written English is a prerequisite
· Knowledge of Windows, Mac, or Linux operating systems
· Support help desk knowledge
· Troubleshooting and problem-solving skills
· Customer support knowledge
· Active listener with flexibility to modify approach and adapt to customer needs
Preferred Skills and Experience
· Graduate / Diploma in Electronics or Computer Science with preferred IT certification viz. Microsoft Azure Fundamental/Microsoft EndPoint Administrator/RHCE/CCNA/ITIL.
· Experience working with Windows, Mac, or Linux operating systems
· Troubleshooting and problem-solving expertise
· Support help desk experience
· Customer support experience
· Experience modifying approaches and adapting to customer needs
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Have you been wanting to get into IT but don't have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there's a good chance you'll love being a Customer Service Representative at Kyndryl.
Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you'll be the face and voice of Kyndryl, helping customers solve their problems every day.
A Customer Service Representative combines the know-how of tech support with problem solving and customer service, so bring your people skills and we'll teach you the rest. It's a fun and fast-paced role where you'll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you'll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.
You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you'll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.
You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It's fun, challenging, and fast-paced - you definitely won't be bored!
Your future at Kyndryl
This is a true "start here, go anywhere" opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience
· Graduate / Diploma in Electronics or Computer Science
· Proficiency in spoken & written English is a prerequisite
· Knowledge of Windows, Mac, or Linux operating systems
· Support help desk knowledge
· Troubleshooting and problem-solving skills
· Customer support knowledge
· Active listener with flexibility to modify approach and adapt to customer needs
Preferred Skills and Experience
· Graduate / Diploma in Electronics or Computer Science with preferred IT certification viz. Microsoft Azure Fundamental/Microsoft EndPoint Administrator/RHCE/CCNA/ITIL.
· Experience working with Windows, Mac, or Linux operating systems
· Troubleshooting and problem-solving expertise
· Support help desk experience
· Customer support experience
· Experience modifying approaches and adapting to customer needs
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.
0
Technical Support Specialist
London, London
Supertech Group
Posted 14 days ago
Job Viewed
Job Description
Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? If so, this could be the opportunity you’ve been waiting for. webook.com is one of the leading event ticketing and experience booking platforms in the world, known for its cutting-edge technology, agility, and robust feature set. We’ve supported some of the largest large-scale events, processing over £400 million in sales to date.
Role OverviewWe are seeking a skilled and client-focused Technical Support Specialist to manage internal IT systems, provide technical support to clients, and assist with the deployment of both software and hardware solutions. The role also involves supporting client account management to ensure a seamless service experience.
Key Responsibilities- Manage the company’s IT infrastructure .
- Provide technical IT support to clients.
- Support with the installation and deployment of software as well as any permanent or temporary company hardware provided to clients.
- Assist with client account management to ensure smooth operations and strong client relationships.
Requirements
- Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
- 2–4 years of experience in IT support, technical support, or systems administration .
- Strong troubleshooting and problem-solving skills.
- Hands-on experience with software installation, hardware setup, and system maintenance .
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Experience in a client-facing IT support role is a plus.
This advertiser has chosen not to accept applicants from your region.
1
Technical Support Specialist II
Farringdon, London
RELX INC
Posted 10 days ago
Job Viewed
Job Description
About the Business:
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.
About our Team:
Our core team consists of 4 members in the UK and 4 in France. We are part of a global infrastructure and operations organization with more than 300 staff distributed worldwide. We pride ourselves on being a friendly, approachable, and inclusive team. Collaboration and support are at the heart of how we work, and we strive to create an environment where everyone feels valued, respected, and empowered to contribute.
About the Role:
Deliver in-person and remote technical support for laptops, operating systems, software, printers, and mobile devices, including user training and issue resolution. Proactively monitor and analyse laptop performance to identify issues, determine root causes, and implement solutions that improve system health and efficiency.
R esponsibilities :
+ Provide technical support in person and remotely to troubleshoot and support laptop, operating system, software, printer, mobile device & user education issues
+ Proactive monitoring of laptops to identify machines in poor health, analyse where the issue lies, and find a resolution to increase laptop performance
+ Monitor, support, and troubleshoot the IT infrastructure for operating issues involving failures and degradation
+ Escalate problems/business continuity events as appropriate to the third-party provider, senior colleagues, and management
+ Check Video Conference Rooms onsite to ensure they are fully functional and provide basic support when necessary
+ Document and record recurring issues and evolving best practices
Requirements:
+ Bachelor's Degree in Computer Science , or Degree plus two years of technical support experience, or three plus years technical support experience .
+ Experience and technical knowledge of Desktop OS and applications (Windows, MAC) and Office 365.
+ Solid networking skills.
+ Hardware software installation and troubleshooting.
+ Active Directory fundamentals.
+ Mobile Device Management (Azure/Intune).
+ ITIL practices awareness.
+ Strong customer service ethic.
+ Excellent problem-solving skills and good organizational skills.
Working for you:
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:● Generous holiday allowance with the option to buy additional days● Health screening, eye care vouchers and private medical benefits● Wellbeing programs● Life assurance ● Access to a competitive contributory pension scheme● Save As You Earn share option scheme● Travel Season ticket loan● Electric Vehicle Scheme● Optional Dental Insurance● Maternity, paternity and shared parental leave● Employee Assistance Programme● Access to emergency care for both the elderly and children● RECARES days, giving you time to support the charities and causes that matter to you● Access to employee resource groups with dedicated time to volunteer● Access to extensive learning and development resources● Access to employee discounts scheme via Perks at Work
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.
About our Team:
Our core team consists of 4 members in the UK and 4 in France. We are part of a global infrastructure and operations organization with more than 300 staff distributed worldwide. We pride ourselves on being a friendly, approachable, and inclusive team. Collaboration and support are at the heart of how we work, and we strive to create an environment where everyone feels valued, respected, and empowered to contribute.
About the Role:
Deliver in-person and remote technical support for laptops, operating systems, software, printers, and mobile devices, including user training and issue resolution. Proactively monitor and analyse laptop performance to identify issues, determine root causes, and implement solutions that improve system health and efficiency.
R esponsibilities :
+ Provide technical support in person and remotely to troubleshoot and support laptop, operating system, software, printer, mobile device & user education issues
+ Proactive monitoring of laptops to identify machines in poor health, analyse where the issue lies, and find a resolution to increase laptop performance
+ Monitor, support, and troubleshoot the IT infrastructure for operating issues involving failures and degradation
+ Escalate problems/business continuity events as appropriate to the third-party provider, senior colleagues, and management
+ Check Video Conference Rooms onsite to ensure they are fully functional and provide basic support when necessary
+ Document and record recurring issues and evolving best practices
Requirements:
+ Bachelor's Degree in Computer Science , or Degree plus two years of technical support experience, or three plus years technical support experience .
+ Experience and technical knowledge of Desktop OS and applications (Windows, MAC) and Office 365.
+ Solid networking skills.
+ Hardware software installation and troubleshooting.
+ Active Directory fundamentals.
+ Mobile Device Management (Azure/Intune).
+ ITIL practices awareness.
+ Strong customer service ethic.
+ Excellent problem-solving skills and good organizational skills.
Working for you:
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:● Generous holiday allowance with the option to buy additional days● Health screening, eye care vouchers and private medical benefits● Wellbeing programs● Life assurance ● Access to a competitive contributory pension scheme● Save As You Earn share option scheme● Travel Season ticket loan● Electric Vehicle Scheme● Optional Dental Insurance● Maternity, paternity and shared parental leave● Employee Assistance Programme● Access to emergency care for both the elderly and children● RECARES days, giving you time to support the charities and causes that matter to you● Access to employee resource groups with dedicated time to volunteer● Access to extensive learning and development resources● Access to employee discounts scheme via Perks at Work
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
This advertiser has chosen not to accept applicants from your region.
2
Senior Technical Support Specialist
SW1A 0AA London, London
£45000 Annually
WhatJobs
Posted 16 days ago
Job Viewed
Job Description
Our client is seeking an experienced and highly skilled Senior Technical Support Specialist to join their award-winning customer service team based in **London, England, UK**. This hybrid role offers the perfect blend of in-office collaboration and remote flexibility. The ideal candidate will possess a deep technical aptitude, excellent problem-solving skills, and a passion for providing outstanding customer support. You will be responsible for handling complex technical issues, troubleshooting software and hardware problems, and providing expert guidance to both end-users and junior support staff. This role requires the ability to diagnose intricate problems, escalate issues effectively, and contribute to the continuous improvement of support processes and documentation. You will be a key point of contact for critical client inquiries, ensuring rapid and satisfactory resolution while maintaining high levels of customer satisfaction.
Key Responsibilities:
Key Responsibilities:
- Provide advanced technical support to customers via phone, email, and chat.
- Diagnose and resolve complex hardware, software, and network issues.
- Escalate unresolved issues to appropriate engineering or development teams.
- Document all support interactions, troubleshooting steps, and resolutions in the ticketing system.
- Develop and maintain technical knowledge base articles and user guides.
- Train and mentor junior technical support staff.
- Identify recurring issues and collaborate with product teams to implement long-term solutions.
- Contribute to the development and improvement of support processes and tools.
- Manage support queues and ensure timely resolution of all tickets.
- Stay up-to-date with product updates and industry best practices.
- Participate in on-call rotation as required.
- Proven experience in a technical support role, preferably in a senior capacity.
- Strong knowledge of operating systems (Windows, macOS, Linux), networking concepts, and common software applications.
- Experience with troubleshooting hardware and software issues.
- Excellent diagnostic and problem-solving skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Experience with ticketing systems (e.g., Zendesk, Jira Service Desk) and remote support tools.
- Ability to work effectively in a hybrid work environment, balancing remote and in-office responsibilities.
- Relevant technical certifications (e.g., CompTIA A+, Network+) are a plus.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
This advertiser has chosen not to accept applicants from your region.
3
Senior Technical Support Specialist
SW1A 0AA London, London
£45000 Annually
WhatJobs
Posted 18 days ago
Job Viewed
Job Description
Our client, a leading innovator in cloud-based enterprise software solutions, is seeking an experienced Senior Technical Support Specialist to join their distributed global support team. This fully remote role is perfect for a highly skilled individual passionate about troubleshooting complex technical issues and providing exceptional support to a diverse international client base. You will be the primary point of contact for escalated technical problems, working collaboratively with engineering and product teams to ensure timely and effective resolutions.
Key Responsibilities:
Key Responsibilities:
- Provide advanced technical support for our client's software products via multiple channels (email, chat, phone, ticketing system).
- Diagnose, troubleshoot, and resolve complex software and system issues reported by customers.
- Act as a subject matter expert for specific product areas, offering in-depth technical guidance.
- Escalate unresolved issues to the appropriate engineering or development teams, providing detailed documentation.
- Develop and maintain comprehensive technical documentation, knowledge base articles, and troubleshooting guides.
- Identify recurring issues and provide feedback to product and engineering teams for long-term solutions.
- Monitor system performance and customer-reported issues to proactively address potential problems.
- Mentor and guide junior support team members, sharing expertise and best practices.
- Participate in the testing and rollout of new software releases, providing feedback from a support perspective.
- Contribute to the continuous improvement of support processes and tools.
- Ensure timely and accurate tracking of all support cases within the CRM system.
- Provide exceptional customer service, ensuring high levels of customer satisfaction.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support, helpdesk, or a similar role, preferably within the enterprise software or SaaS industry.
- In-depth knowledge of operating systems (Windows, macOS, Linux), networking concepts, and cloud technologies.
- Proficiency in troubleshooting web-based applications, databases, and APIs.
- Strong analytical and problem-solving skills with meticulous attention to detail.
- Excellent written and verbal communication skills, with the ability to explain complex technical concepts clearly.
- Experience with ticketing systems (e.g., Zendesk, Jira Service Management) and remote support tools.
- Ability to work independently, manage time effectively, and prioritize tasks in a remote setting.
- Experience with scripting languages (e.g., Python, Bash) is a plus.
- A customer-centric attitude with a passion for helping users succeed.
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Specialist, EMEA
Corcentric
Posted 622 days ago
Job Viewed
Job Description
As a Technical Support Specialist at Corcentric, you will join a collaborative team within an ambitious, entrepreneurial global organization. You will be tasked with supporting customers by answering questions and resolving issues related to Corcentric software solutions.
This key position reports to the Sr. Manager, Customer Support within our Global Client Services team. We’re a dedicated, down-to-earth group in a growing global organization offering plenty of opportunity. We look forward to adding you into the mix!
As a Technical Support Specialist, you’ll be responsible for:
- Responding to incoming customer support requests, both technical and non-technical, via phone and email in a professional and timely manner
- Mitigating customer confusion or frustration through effective, patient communication
- Utilizing resources and tools effectively for troubleshooting and researching issues to identify root cause and resolution.
- Supporting, documenting, prioritizing, and tracking incidents reported by customers
- Escalating cases to senior resources and following documented escalation procedures
- Acquiring and maintaining knowledge of relevant products, service offerings, and support policies to provide accurate solutions
- Being the “voice of the customer” by gathering and conveying feedback internally regarding product improvement and enhancement customer suggestions
- Achieving high levels of customer satisfaction
- Actively participating in a team environment, including collaborating with cross-functional teams and management throughout Corcentric
- Developing an extensive knowledgebase of Corcentric applications
Requirements
You’ll need to have:
- Experience in customer support or technical support, with excellent rapport and relationship-building skills
- Exceptional customer service skills, a passion for technology along with strong troubleshooting skills
- Good understanding of software applications and SaaS platforms
- Excellent verbal and written communication skills, with a service-oriented attitude
- Strong problem solving and analytical skills
- Reliability, along with a strong work ethic
- Demonstrated ability to multitask, remain organized and prioritize between multiple projects
- High proficiency with Windows applications (Excel, Word, PowerPoint)
- Ability to speak and write in both French and English
(We want to make sure you’re set up to succeed, and we view these as the critical skills you’ll need to achieve great things at Corcentric!)
It's great if you also have:
- 2-3 years of experience in customer service or technical support
- Research and database experience a strong plus (EDI, SQL)
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Officer
Greater London, London
£16 Hourly
Pertemps Harrow
Posted 2 days ago
Job Viewed
Job Description
Job Title: Technical Support Officer - Parking
Contract : Temporary - Ongoing
Location : Harrow Council, Forward Drive, Harrow, HA3 8NT
Salary : 15.78 per hour (PAYE)
Role Overview:
Join Harrow Council's dynamic Parking Services team and help shape the future of the borough's highways. We're seeking a proactive and technically adept individual to provide essential support across parking operations, ensuring smooth service delivery and compliance with regulatory standards.
Key Responsibilities:
About Pertemps:
With nearly six decades of experience, Pertemps Recruitment Partnership is a trusted leader in both permanent and temporary staffing solutions. Recognised by The Sunday Times as one of the Best 100 Companies to Work For-14 years in a row-we pride ourselves on our personal approach and commitment to employee development. As an accredited 'Investor in People', we foster long-term careers and internal growth.
About Harrow Council:
As the 12th largest London borough and one of the UK's most culturally diverse authorities, Harrow offers a vibrant and inclusive working environment. Located just 10 miles from central London, Harrow boasts excellent transport links via the Metropolitan Line, Watford DC Line, and national rail, with easy access to the M1, M25, and A406.
DataProtectionNotice:
YourpersonaldatamaybesharedwithCifas,afraudpreventionagency,tohelpdetectandpreventunlawfulordishonestconduct.Thismayimpactaccesstocertainservicesoremploymentopportunities.Formoreinformation,pleasevisit:(url removed)
Contract : Temporary - Ongoing
Location : Harrow Council, Forward Drive, Harrow, HA3 8NT
Salary : 15.78 per hour (PAYE)
Role Overview:
Join Harrow Council's dynamic Parking Services team and help shape the future of the borough's highways. We're seeking a proactive and technically adept individual to provide essential support across parking operations, ensuring smooth service delivery and compliance with regulatory standards.
Key Responsibilities:
- Process payments for parking permits and maintain accurate records in line with procedural guidelines.
- Respond to service requests related to parking and payments, resolving issues within defined parameters.
- Safeguard and manage valuables including money, keys, and permits, promptly reporting any losses or discrepancies.
- Monitor stock levels of pay-and-display machine components, ensuring timely replenishment and equipment maintenance.
- In-depth knowledge of relevant legislation including the Traffic Management Act 2004 and New Roads and Street Works Act 1991.
- Solid understanding of health and safety regulations and approved codes of practice.
- Familiarity with the London Permit Scheme and its operational framework.
- Flexibility to work across a 24/7 rota, including evenings, weekends, and bank holidays.
- Full, clean UK manual driving licence.
About Pertemps:
With nearly six decades of experience, Pertemps Recruitment Partnership is a trusted leader in both permanent and temporary staffing solutions. Recognised by The Sunday Times as one of the Best 100 Companies to Work For-14 years in a row-we pride ourselves on our personal approach and commitment to employee development. As an accredited 'Investor in People', we foster long-term careers and internal growth.
About Harrow Council:
As the 12th largest London borough and one of the UK's most culturally diverse authorities, Harrow offers a vibrant and inclusive working environment. Located just 10 miles from central London, Harrow boasts excellent transport links via the Metropolitan Line, Watford DC Line, and national rail, with easy access to the M1, M25, and A406.
DataProtectionNotice:
YourpersonaldatamaybesharedwithCifas,afraudpreventionagency,tohelpdetectandpreventunlawfulordishonestconduct.Thismayimpactaccesstocertainservicesoremploymentopportunities.Formoreinformation,pleasevisit:(url removed)
This advertiser has chosen not to accept applicants from your region.
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6
Technical Support Engineer
London, London
£45000 - £50000 Annually
Tech-People
Posted 6 days ago
Job Viewed
Job Description
Technical Support Engineer - MVHR & Heat Pumps
Salary: 45,000-50,000 + benefits
Location: London Bridge (Hybrid - office & home-based)
We are working with a small but rapidly growing manufacturer of MVHR (Mechanical Ventilation with Heat Recovery) systems and heat pumps, who are now seeking a Technical Support Engineer to join their expanding team.
In this role, you'll be providing responsive technical support to clients and partners, helping to ensure projects run smoothly and customers are fully supported. You will be the go-to contact for technical queries, troubleshooting, and guidance across the MVHR and heat pump range, with a particular focus on Exhaust Air Heat Pumps (EAHPs).
This is not a sales role, but you will work closely with commercial colleagues, so an ability to build strong customer relationships and communicate technical solutions clearly is key.
Key Responsibilities:
- Provide technical support on MVHR, heat pumps and EAHPs to clients, installers, and partners.
- Respond quickly to technical queries, troubleshooting, and fault resolution.
- Support product testing, commissioning, and ongoing performance improvements.
- Liaise with the sales/commercial team, offering technical expertise during customer discussions.
- Maintain up-to-date technical documentation and training materials.
About You:
- Experience with MVHR and heat pumps (EAHP experience desirable).
- Strong mechanical/engineering background - ideally a degree or equivalent in mechanical, building services, or HVAC engineering.
- Excellent communication skills - able to explain technical issues clearly and confidently.
- A proactive, customer-focused approach, with the ability to respond quickly and effectively.
What's on Offer:
- Salary circa 45,000-50,000 + benefits.
- Hybrid working (London Bridge office + home).
- Opportunity to join a small, innovative manufacturer at an exciting stage of growth.
If you are a Mechanical Site Manager with the required experience and certifications, please contact Lily at Tech-People on (phone number removed) , or email your CV to (url removed)
Tech-People is a leading recruitment agency in M&E and Construction. We are committed to building a diverse workforce that reflects the communities in which we operate.
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7
Technical Support Officer
Greater London, London
Pertemps Harrow
Posted 2 days ago
Job Viewed
Job Description
Job Title: Technical Support Officer - Parking
Contract : Temporary - Ongoing
Location : Harrow Council, Forward Drive, Harrow, HA3 8NT
Salary : 15.78 per hour (PAYE)
Role Overview:
Join Harrow Council's dynamic Parking Services team and help shape the future of the borough's highways. We're seeking a proactive and technically adept individual to provide essential support across parking operations, ensuring smooth service delivery and compliance with regulatory standards.
Key Responsibilities:
About Pertemps:
With nearly six decades of experience, Pertemps Recruitment Partnership is a trusted leader in both permanent and temporary staffing solutions. Recognised by The Sunday Times as one of the Best 100 Companies to Work For-14 years in a row-we pride ourselves on our personal approach and commitment to employee development. As an accredited 'Investor in People', we foster long-term careers and internal growth.
About Harrow Council:
As the 12th largest London borough and one of the UK's most culturally diverse authorities, Harrow offers a vibrant and inclusive working environment. Located just 10 miles from central London, Harrow boasts excellent transport links via the Metropolitan Line, Watford DC Line, and national rail, with easy access to the M1, M25, and A406.
DataProtectionNotice:
YourpersonaldatamaybesharedwithCifas,afraudpreventionagency,tohelpdetectandpreventunlawfulordishonestconduct.Thismayimpactaccesstocertainservicesoremploymentopportunities.Formoreinformation,pleasevisit:(url removed)
Contract : Temporary - Ongoing
Location : Harrow Council, Forward Drive, Harrow, HA3 8NT
Salary : 15.78 per hour (PAYE)
Role Overview:
Join Harrow Council's dynamic Parking Services team and help shape the future of the borough's highways. We're seeking a proactive and technically adept individual to provide essential support across parking operations, ensuring smooth service delivery and compliance with regulatory standards.
Key Responsibilities:
- Process payments for parking permits and maintain accurate records in line with procedural guidelines.
- Respond to service requests related to parking and payments, resolving issues within defined parameters.
- Safeguard and manage valuables including money, keys, and permits, promptly reporting any losses or discrepancies.
- Monitor stock levels of pay-and-display machine components, ensuring timely replenishment and equipment maintenance.
- In-depth knowledge of relevant legislation including the Traffic Management Act 2004 and New Roads and Street Works Act 1991.
- Solid understanding of health and safety regulations and approved codes of practice.
- Familiarity with the London Permit Scheme and its operational framework.
- Flexibility to work across a 24/7 rota, including evenings, weekends, and bank holidays.
- Full, clean UK manual driving licence.
About Pertemps:
With nearly six decades of experience, Pertemps Recruitment Partnership is a trusted leader in both permanent and temporary staffing solutions. Recognised by The Sunday Times as one of the Best 100 Companies to Work For-14 years in a row-we pride ourselves on our personal approach and commitment to employee development. As an accredited 'Investor in People', we foster long-term careers and internal growth.
About Harrow Council:
As the 12th largest London borough and one of the UK's most culturally diverse authorities, Harrow offers a vibrant and inclusive working environment. Located just 10 miles from central London, Harrow boasts excellent transport links via the Metropolitan Line, Watford DC Line, and national rail, with easy access to the M1, M25, and A406.
DataProtectionNotice:
YourpersonaldatamaybesharedwithCifas,afraudpreventionagency,tohelpdetectandpreventunlawfulordishonestconduct.Thismayimpactaccesstocertainservicesoremploymentopportunities.Formoreinformation,pleasevisit:(url removed)
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Engineer
London, London
Luminance
Posted 20 days ago
Job Viewed
Job Description
This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe.
Luminance is looking to hire into its Support function: this team act as the first response to prospective customer and customer issues alike, helping facilitate a seamless execution of Luminance’s technology within their own environment.
A Support team member is the point of contact for existing customers, acting as the triage centre for all customer questions or issues. You will be responsible for ticketing, managing and solving all customer queries, either handling them directly or liaising with other departments in the business to provide excellent communication and customer service. You will enjoy managing accounts, and seeing any potential issues through to a resolution.
This role is all about building rapport and cultivating relationships with our prospective customers and customers, who span from multinational law firms and manufacturing companies to global retailers and pharmaceutical giants. Once trained up, members of the Support team will have a high level of working knowledge of Luminance’s products, and will be able to explain how to use product features to solve customer pain points. The ideal candidate will be a real ‘people person’ with critical thinking skills and a desire to solve problems.
- Managing customer problems from start to finish and maintaining customer relationships throughout the whole support process
- Responsible for communicating with the customer and answering their query, whether that is responding directly on simple issues or bringing in a Technical Specialist to assist further
- Having a comprehensive understanding of the product
- Understanding the individual use cases and needs of each customer
Requirements
- Bachelor's or Master's degree in a scientific or analytical discipline with a 2:1 or above (UK) or GPA of 3.5 or above (US)
- Excellent interpersonal and communication skills, both verbal and written
- Desire to work in a customer-facing role
- Highly-detail oriented with a problem-solving attitude
- Organised with excellent time management skills with an ability to prioritise effectively
- Experience with customer-facing activities is desirable, but not essential
- Prior experience of eDiscovery is desirable, not but essential
This advertiser has chosen not to accept applicants from your region.
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