86 Specialized Technical Roles jobs in London

• Provide advanced technical support to customers via various channels, including email, chat, and phone, addressing complex issues related to our software applications.
• Troubleshoot, diagnose, and resolve technical problems, including software bugs, integration issues, and performance bottlenecks.
• Escalate unresolved issues to appropriate internal teams (e.g., Engineering, Product) with detailed documentation and clear reproduction steps.
• Develop and maintain comprehensive technical documentation, knowledge base articles, and troubleshooting guides.
• Identify recurring issues and provide feedback to the Product and Engineering teams for product improvement.
• Assist in the onboarding and training of new technical support team members.
• Monitor support queues and ensure timely resolution of customer inquiries within defined SLAs.
• Proactively identify potential customer issues and suggest preventative measures.
• Collaborate with cross-functional teams to ensure a seamless customer experience.
• Contribute to the continuous improvement of support processes and tools.
• Stay up-to-date with product updates, new features, and industry best practices in technical support and customer service.
• Participate in on-call rotation as needed to provide 24/7 support coverage.

• Bachelor's degree in Computer Science, Information Technology, or a related technical field, or equivalent work experience.
• Minimum of 5 years of experience in a technical support or customer success role, with a focus on software applications.
• Proven ability to troubleshoot complex software issues and provide effective solutions.
• Strong understanding of operating systems (Windows, macOS, Linux), networking concepts, and common software architectures.
• Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
• Strong analytical and problem-solving skills.
• Ability to work independently, manage time effectively, and prioritise tasks in a remote environment.
• Customer-centric mindset with a passion for delivering exceptional service.
• Experience in a SaaS environment is highly desirable.
• Familiarity with API integrations and database concepts is a plus.
• Experience creating and managing knowledge base content.

• Provide advanced technical support to end-users and internal teams, diagnosing and resolving complex hardware, software, and network issues.
• Escalate unresolved issues to appropriate internal teams (e.g., engineering, product development) with detailed analysis and troubleshooting steps.
• Develop and maintain comprehensive technical documentation, including FAQs, knowledge base articles, and troubleshooting guides.
• Train and mentor junior support staff, sharing expertise and best practices.
• Monitor support ticket queues, ensuring timely and effective resolution of customer inquiries according to service level agreements (SLAs).
• Identify recurring technical problems and collaborate with product teams to implement long-term solutions and product improvements.
• Participate in the testing and rollout of new software versions and features, providing feedback on usability and functionality.
• Manage customer expectations and communicate technical solutions clearly and concisely, both verbally and in writing.
• Proactively identify opportunities to improve customer satisfaction and support processes.
• Contribute to the development and implementation of support policies and procedures.
• Handle challenging customer interactions with professionalism and a commitment to resolution.

• Proven experience in a technical support or helpdesk role, with at least 5 years in a senior capacity.
• In-depth knowledge of operating systems (Windows, macOS, Linux), network protocols, and common software applications.
• Experience with CRM and ticketing systems (e.g., Zendesk, ServiceNow).
• Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
• Excellent communication and interpersonal skills, with a customer-focused approach.
• Ability to explain technical concepts to non-technical users.
• Experience in scripting (e.g., PowerShell, Bash) is a plus.
• Familiarity with cloud platforms (AWS, Azure, GCP) is advantageous.
• Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are desirable.
• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.

As a Technical Support Specialist at Corcentric, you will join a collaborative team within an ambitious, entrepreneurial global organization. You will be tasked with supporting customers by answering questions and resolving issues related to Corcentric software solutions. 

This key position reports to the Sr. Manager, Customer Support within our Global Client Services team. We’re a dedicated, down-to-earth group in a growing global organization offering plenty of opportunity. We look forward to adding you into the mix! 

As a Technical Support Specialist, you’ll be responsible for: 

• Responding to incoming customer support requests, both technical and non-technical, via phone and email in a professional and timely manner 
• Mitigating customer confusion or frustration through effective, patient communication 
• Utilizing resources and tools effectively for troubleshooting and researching issues to identify root cause and resolution. 
• Supporting, documenting, prioritizing, and tracking incidents reported by customers 
• Escalating cases to senior resources and following documented escalation procedures 

• Acquiring and maintaining knowledge of relevant products, service offerings, and support policies to provide accurate solutions 
• Being the “voice of the customer” by gathering and conveying feedback internally regarding product improvement and enhancement customer suggestions 
• Achieving high levels of customer satisfaction 
• Actively participating in a team environment, including collaborating with cross-functional teams and management throughout Corcentric 
• Developing an extensive knowledgebase of Corcentric applications 

Requirements

You’ll need to have: 

• Experience in customer support or technical support, with excellent rapport and relationship-building skills 
• Exceptional customer service skills, a passion for technology along with strong troubleshooting skills 
• Good understanding of software applications and SaaS platforms 
• Excellent verbal and written communication skills, with a service-oriented attitude 
• Strong problem solving and analytical skills 
• Reliability, along with a strong work ethic 
• Demonstrated ability to multitask, remain organized and prioritize between multiple projects 
• High proficiency with Windows applications (Excel, Word, PowerPoint) 
• Ability to speak and write in both French and English

(We want to make sure you’re set up to succeed, and we view these as the critical skills you’ll need to achieve great things at Corcentric!)  

It's great if you also have:

• 2-3 years of experience in customer service or technical support
• Research and database experience a strong plus (EDI, SQL)

About the job

FORMANCE is looking for a Technical Support Engineer to support our growth and play a key role in delivering an outstanding customer experience.

As a Technical Support Engineer, you’ll be a crucial part of our post-sales and customer success strategy: helping users troubleshoot technical issues, ensuring smooth integration and usage of our products, and building strong, trust-based relationships with our customers. You’ll often be the first technical point of contact for many of our clients, and a key representative of Formance’s reliability and technical excellence.

You’ll work closely with our Post-Sales and Engineering teams, to identify areas for improvement, streamline our support processes, and continuously enhance our technical documentation to ensure a seamless customer journey.

What you'll do:

As our Technical Support Engineer, you’ll be the primary point of contact for our users, customers when they need help with our products. Your role is to ensure seamless integration and operation of our financial backend solutions for engineering and product teams at fast-growing companies. Specifically, you will:

• Provide best Customer experience in terms of responsiveness, resolution time, tone, and knowledge
• Support the customer throughout their entire lifecycle
• Provide expert-level technical support for customers using our Open Source Ledger and other backend modules.
• Troubleshoot complex issues, investigating and diagnosing problems quickly, and escalating them to the development team when necessary.
• Create and maintain detailed documentation for troubleshooting processes, FAQs, and best practices.
• Collaborate closely with engineering and product teams to relay customer feedback, suggest feature improvements, and ensure a smooth product experience.
• Actively contribute to improving internal support tools and processes, ensuring we scale efficiently as our customer base grows.

Who you are:

• Over 3 years of experience in Solution Engineering, or Software Engineering in the Payments or Fintech space.
• Excellent written and verbal communication skills, with a focus on customer satisfaction.
• Experience working with engineering and product teams to deliver seamless support and relay feedback for continuous improvement.
• Ability to prioritize and manage multiple tickets/issues
• Fluent in English

Nice to have :

• Familiarity with open-source ecosystems, APIs, webhooks, or BE tools
• Basic understanding of financial services infrastructure (ledgers, reconciliation, transactions)

Benefits

• We offer a competitive package including equity for employees. We organize regular off-sites with the team in Europe and soon in the US!

About FORMANCE :

Formance is building the next-generation financial infrastructure - open-source, developer-first, and built to power the most ambitious fintech products of tomorrow.

Formance is global native and serving enterprise companies around the globe, around the clock, to build and scale their financial applications.

Backed by top-tier investors, we’re a post-Series A company based in the US and France, experiencing rapid growth with offices in Paris, Lyon, and soon New York City.

Senior Application Specialist (Endur) – Energy Trading | London

X4 Engineering are proud to be partnering with a leading global energy and commodity trading organisation that plays a pivotal role in powering markets worldwide.

Operating at the forefront of energy trading, the company manages critical systems and applications that underpin the full trade lifecycle. They are now seeking a Senior Application Specialist with strong Endur expertise and a solid technical background to join their growing London team.

The role

You’ll ensure the seamless operation of key trading platforms, working closely with internal teams and external vendors. In this fast-paced environment, proactive problem-solving, technical expertise, and clear communication are key to delivering tangible business impact.

Key Responsibilities

• Hands-on support for commodity trading and live position applications during trading hours
• Oversee CTRM platforms and connected upstream/downstream systems (intraday & EOD operations)
• Monitor availability, troubleshoot issues, and perform root-cause analysis with corrective actions
• Manage tickets, prioritise incidents, and coordinate with service desks for swift resolution
• Collaborate with users, stakeholders, and vendors to communicate progress and manage changes
• Provide global support across multiple regions and time zones

Key Requirements

• 10+ years in IT, with 5+ years in energy trading / CTRM
• Strong functional knowledge of OpenLink Endur (Gas & Power – APAC, EU & NA)
• Understanding of trade capture, risk management, invoicing, confirmations & EOD batch ops
• Knowledge of the North American Gas & Power trade lifecycle
• Strong CTRM application support expertise and workflow knowledge
• Familiarity with Risk, P&L, P&L attribution
• Programming skills (Java, .Net, or similar); OpenJVS a plus
• Database/SQL knowledge and troubleshooting ability
• Collaborative, motivated, and adaptable with a global mindset

A competitive package is on offer, with details available during the initial stages of the interview process.

About Dobot

Dobot is a world leader in smart collaborative robotics and the creator of desktop grade robotic arms. Core technologies are developed in-house, including AI, system integration, intelligent sensing and more. The core team members came from Chinese Academy of Sciences, Tsinghua University, Harbin Institute of Technology, Shandong University, MIT and other prestigious academic and research institutions.

Founded in 2015, Dobot Robotics is the creator of the world's first desktop grade collaborative robot. We offer 6 main product lines: CR, CRS, MG400, M1 Pro, Nova, and Magician, with more than a dozen of collaborative robot models. We are the first in the industry to offer a product line up that covers 0.5 to 20 kg payloads.

To date, Dobot has sold over 68,000 collaborative robots to 140 countries and regions and has ranked first in Chinese robot exporter by volume 4 consecutive years.

Dobot robots are currently operational across over 15 industries including consumer electronics, automotive, metal processing, semiconductor, healthcare, chemical and retail.

About the Team

As a leading Chinese cobot export manufacturer, the EMEA region is one of the important regions for Dobot. The EMEA sales organization is expanding and we are looking for team members who will help shape the foundation and future of Dobot business success in the EMEA region. The key function of this role is to provide world class Technical Support (on robots and applications) and Training to our partner network.

Provide expert technical support to our channel partners and end users

Reporting directly to our Regional Head, you will be responsible for supporting our channel partners and end users. Your primary tasks will be to support, train and develop our users and partners, predominantly in Germany and Benelux but also contributing to other markets as part of the EMEA team. Technical support will be handled through either email, telephone or on site at our users’ premises. You will be travelling approximately 90 days a year. Your role will include the following tasks:

• Providing technical support to channel partners
• Providing robotic application support and consultations to channel partners and Dobot sales team
• Developing/ Translating technical training curriculums and conducting technical training courses for channel partners and technical workshops for end users
• Developing partners and users’ technical knowledge and competencies in Dobot robots and applications
• Preparing/Translating technical documentation
• Participating in customer visits
• Participating in trade shows and seminars
• Developing applications for trade shows and seminars

Qualifications:

The job demands that you have documented practical experience within developing and supporting robot applications. To gain success in the job it is important that you are outgoing, service-minded and able to manage and influence technical developments in channel partners and that you can navigate at different organizational levels and in different customer situations. You should have experience from a support department – preferably with experience within diagnosis and debugging. The job demands that you have documented practical experience within automation – preferably with knowledge of mechanical and electronic products. Furthermore, you have experience with technical training and customer visits. To be considered for the job it is vital that you are fluent in English and proficiency in German. The ideal candidate has:

• Bachelor degree or higher in Engineering/Computer Science related subject
• Minimum three years’ experience in robotics or automation industry
• Experience in designing and integrating robotic applications
• Experience in conducting seminars/ trainings
• Excellent in troubleshooting and diagnosing issues
• Excellent computer and interpersonal skills
• Proficiency in a high-level programming language such as C++/Java/Python/Lua (a plus)

Job profile:

The ideal candidate is expected to be:

• An approachable individual who prides in providing a high standard of service and support to customers and partners
• An extrovert who enjoys interaction with customers
• Must possess the ability to analyze problems in a logical manner
• Must possess the ability to articulate problems and present solutions in a clear and systematic manner
• Must possess good communication skills, ability to transfer knowledge and have a good understanding of cross-cultural differences
• Must be highly organized with the ability to manage multiple projects/ tasks simultaneously and effectively prioritize projects and tasks
• Self-starter who is resourceful and initiates work without specific instruction
• Exhibits ownership over responsibilities and assigned tasks by ensuring that projects/ tasks are completed correctly and on time
• Is flexible and works professionally
• Is a team player and possess an understanding of how different department functions support one another
• Quick learner who grasps concepts and processes quickly and intuitively

Why Join Us

We offer an exciting job with great professional challenges and the opportunity for you to influence your own progression. We emphasize an informal and open work environment where you will have plenty of opportunities to influence and be part of making a difference.

About the job

FORMANCE is looking for a Technical Support Engineer to support our growth and play a key role in delivering an outstanding customer experience.

As a Technical Support Engineer, you’ll be a crucial part of our post-sales and customer success strategy: helping users troubleshoot technical issues, ensuring smooth integration and usage of our products, and building strong, trust-based relationships with our customers. You’ll often be the first technical point of contact for many of our clients, and a key representative of Formance’s reliability and technical excellence.

You’ll work closely with our Post-Sales and Engineering teams, to identify areas for improvement, streamline our support processes, and continuously enhance our technical documentation to ensure a seamless customer journey.

What you'll do:

As our Technical Support Engineer, you’ll be the primary point of contact for our users, customers when they need help with our products. Your role is to ensure seamless integration and operation of our financial backend solutions for engineering and product teams at fast-growing companies. Specifically, you will:

• Provide best Customer experience in terms of responsiveness, resolution time, tone, and knowledge
• Support the customer throughout their entire lifecycle
• Provide expert-level technical support for customers using our Open Source Ledger and other backend modules.
• Troubleshoot complex issues, investigating and diagnosing problems quickly, and escalating them to the development team when necessary.
• Create and maintain detailed documentation for troubleshooting processes, FAQs, and best practices.
• Collaborate closely with engineering and product teams to relay customer feedback, suggest feature improvements, and ensure a smooth product experience.
• Actively contribute to improving internal support tools and processes, ensuring we scale efficiently as our customer base grows.

Who you are:

• Over 3 years of experience in Solution Engineering, or Software Engineering in the Payments or Fintech space.
• Excellent written and verbal communication skills, with a focus on customer satisfaction.
• Experience working with engineering and product teams to deliver seamless support and relay feedback for continuous improvement.
• Ability to prioritize and manage multiple tickets/issues
• Fluent in English

Nice to have :

• Familiarity with open-source ecosystems, APIs, webhooks, or BE tools
• Basic understanding of financial services infrastructure (ledgers, reconciliation, transactions)

Benefits

• We offer a competitive package including equity for employees. We organize regular off-sites with the team in Europe and soon in the US!

About FORMANCE:

Formance is building the next-generation financial infrastructure - open-source, developer-first, and built to power the most ambitious fintech products of tomorrow.

Formance is global native and serving enterprise companies around the globe, around the clock, to build and scale their financial applications.

Backed by top-tier investors, we’re a post-Series A company based in the US and France, experiencing rapid growth with offices in Paris, Lyon, and soon New York City.