1831 Store Managers jobs in West Midlands

Red Recruitment is recruiting a Customer Service Advisor in Pershore to join our client, a market leader providing beautiful glassware and tableware to the retail and hospitality sectors and dedicated to providing excellent customer service.

This is a full-time, permanent position and the salary is 25,000 per annum.

Benefits and Package for a Customer Service Advisor:

• Salary: 25,000 per annum
• Hours: Monday - Thursday 9-5pm, Friday 8-4pm
• Contract Type: Permanent
• Location: Pershore
• Start date: ASAP
• Supportive office
• Career progression opportunities
• Private Medical

Key Responsibilities of a Customer Service Advisor:

• To complete customer orders and other data entry responsibilities
• To deliver a first-class service to our customers
• Liaise with customers on all queries, pricing, deliveries and order tracking
• Work with key account , assisting in administration for customer portfolios. A can do, confident and professional attitude
• Work with other departments across the business to maintain effective communication and support each other
• Pro-active and with training grow product knowledge, to improve the level of customer service delivered
• Maintain an ongoing detailed knowledge of company products, systems and apply it effectively in understanding customer needs, diagnosing requirements and offering solutions

Key Skills and Experience of a Customer Service Advisor:

• A can do, confident and professional attitude
• Must have good computer skills - All Microsoft Office programs, particularly excel
• Experience with Sage200 is desirable but not necessary as training will be given
• Excellent telephone and email communication skills
• Attention to detail especially when processing orders
• Must be able to meet deadlines
• Willing to learn

If you are interested in this position and have the relevant skills and attributes required, please apply now!

Red Recruitment

Join Our Clients Growing Team
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment and love solving problems? We’re looking for a motivated and enthusiastic Customer Service Advisor to join our Service Delivery team in the heart of Birmingham. This is an exciting opportunity to play a key role in ensuring both our drivers and customers receive top-notch support!

About the Role:
As a Customer Service Advisor, you’ll be responsible for providing exceptional support to our driver network and maintaining strong, positive relationships with our customers. You’ll proactively address issues before they become problems, troubleshoot challenges, and help drivers ensure timely and accurate deliveries.

£26,000 Starting Wage

Working Hours are a weekly rotation including all the following: (7:30-16:30)(08:00-17:00)(09:00-18:00)(10:00-19:00) Monday to Friday

Key Responsibilities:

• Answer inbound calls from our driver network, addressing queries and providing necessary support.
• Resolve issues quickly and efficiently to ensure driver satisfaction.
• Use our online system to make outbound calls to drivers, providing guidance on customer instructions and delivery timings.
• Build and nurture strong relationships with customers by proactively reaching out to address concerns.
• Manage email requests promptly and accurately.

What We’re Looking For:
Essential:

• A genuine passion for customer service and a proactive approach to solving problems.
• Experience managing high volumes of calls in a fast-paced environment.
• Strong multitasking skills and the ability to work well under pressure.
• A people-oriented personality with excellent communication skills, particularly over the phone.
• Resilience and a strong desire to take ownership and responsibility in your role.
• Eagerness to learn and tackle new challenges head-on.

Desirable:

• Knowledge of geographical locations and vehicles.
• Ambition to grow within a rapidly expanding business.

Why Join Us?

• Career Growth: Be part of a growing and ambitious company that values its people. We’ll support your development as we grow together.
• Fantastic Location: Our office is based in the heart of Birmingham, just 5 minutes from Grand Central train station, with a rooftop terrace offering stunning city views.
• Social & Team Events: From rooftop quiz nights to mini-golf socials, there’s always something fun to look forward to!
• Fitness & Wellbeing: Take advantage of the gym, golf simulator, and showers in the building – because your health matters to us.
• Generous Leave: Enjoy 25 days of annual leave plus bank holidays, and earn an additional day with every year of service, up to 30 days per annum.

If you're ready to bring your energy, passion, and problem-solving skills to our dynamic team, we’d love to hear from you! Apply now and take the next step in your career.

Location:  Nuneaton
Salary:  £28,043

Hours:  Monday to Friday, shift rota between 08:00 – 18:00

We are looking for a highly motivated Customer Service Advisor  to provide top-tier support in a fast-paced automotive environment. You will play a key role in ensuring customer satisfaction, driving continuous improvement, and maintaining high service standards.

• Manage customer relationships and communication for all aspects of service and delivery.
• Address customer inquiries via phone, CRM systems, live chat, or instant messaging.
• Maintain performance metrics and complete daily tasks efficiently.
• Assist with customer campaigns, including order processing and stock data management.
• Support KPI reporting and escalate issues when necessary.
• Identify customer issues and contribute to service improvement initiatives.
• Maintain detailed documentation for customer service processes.
• Participate in ongoing training and professional development.
• Work closely with cross-functional teams to resolve queries and enhance service delivery.
• Adapt to business needs and support a culture of continuous improvement.
• Ensure compliance with health and safety policies.

• Strong customer service background with the ability to manage relationships at all levels.
• Excellent communication and problem-solving skills.
• Ability to adapt to change in a fast-moving environment.
• Process-driven with a focus on service improvement and efficiency.
• Experience with CRM and customer service systems (SAP ECC6, SAP S4Hana, Freshdesk, RingCentral, MS Office preferred).
• Relevant customer service qualification or equivalent experience.
• Full UK driving license or ability to travel if required.

INDL 
 

We are now recruiting for a Customer Service Advisor to join an established business based in the Dudley area. The Customer Service Advisor will provide support to new and existing customers providing a high level of customer service at all times, you will be working as part of a busy customer services department.

As the Customer Service Advisor you will be responsible for :

• Providing support to new and existing customers
• Responding to customer queries via phone/email
• Responding to any issues regarding pricing or orders
• Processing complaints and advising customers
• Processing credits/advising customers
• Admin duties
• Signing customers up to services

Requirements:

• Excellent communication skills
• Experience in a customer support role
• Excellent customer service skills

If you would be interested in the position of Customer Service Advisor please apply now with your up to date CV to be considered.

Customer Service Advisor

£12.21 per hour plus monthly bonus

25 hours per week

Monday to Sunday 6am-1.30am (must be fully flexible to work any shifts between these hours on a rota basis)

Based on-site in Bescot, Walsall

We are currently recruiting for an Inbound Customer Service Advisor working for the RAC Call Centre based in the Bescot Area in Walsall. The RAC is one of the UK’s biggest and most well-recognised companies operating in the Motoring industry. Their office in Walsall is ideally located for workers who commute by both public and private transport, thanks to its large, free on-site parking, as well as its proximity to both a bus stop and train station which has regular links to Walsall and Birmingham City Centre.

Role

We are looking for a Customer Service Advisor to work for the RAC; within this role, you will be handling inbound calls from customers with a broken down vehicle; you will be tasked with ensuring the customer’s case is dealt with as swiftly and professionally as possible.

-Handling inbound calls

-Arranging call outs

-Dealing with distressed or upset customers

Requirements

To be successful in this role, you must have strong customer service and call centre experience. You will be able to handle tough situations over the phone and be able to clearly lay out options to the customer whilst guiding them through the process

-Strong communication skills

-Call centre experience

-Calm under pressure

-Happy working in a fast paced environment

• Respond to a high volume of inbound and outbound customer enquiries across various communication channels.

• Provide accurate and professional information regarding products, services, policies, and procedures.

• Manage customer complaints with empathy and professionalism, ensuring timely resolution.

• Accurately update and maintain customer data using internal CRM systems.

• Troubleshoot customer issues remotely using problem-solving and persuasive communication.

• Stay informed on company updates, products, and policy changes to deliver effective support.

• Work collaboratively with internal teams to ensure a seamless customer experience.

• Understand and anticipate customer needs, offering tailored solutions or escalating where necessary.

• Ensure all customer interactions are compliant with data protection and company policies.

• Strong verbal and written communication skills.

• Natural problem-solving ability with a calm, professional approach under pressure.

• Ability to multitask, manage time effectively, and prioritise workloads.

• Excellent attention to detail and a high degree of accuracy in handling customer information.

• Willingness to learn new systems and adapt to evolving procedures.

• A positive, empathetic, and customer-first mindset.

• Comfortable working independently and within a collaborative team environment.

Full-time, 40 hours per week
Shift patterns:

• Monday–Friday: 07:00–16:00, 08:00–17:00, 08:30–17:30, or 09:00–18:00

• Saturday: 08:00–17:00

• Sunday: 09:00–12:00
  Includes 1-hour unpaid lunch and one 15-minute paid break.

Training is delivered on-site, with the potential to transition to a hybrid working model based on performance.

£12.88 per hour

To apply, please click the link or call (phone number removed), press option 2, and ask for Freddie.

Customer Service Administrator   

Based at: Leamington Spa Service Centre

Salary: £15,951 pa

Hours: Part time, 25 hrs per week Monday-Friday

Job purpose:

To assist customer service team leader with call taking activity and data entry, serving the community in partnership with the NHS Wheelchair Service

Key Responsibilities:

• Answering the telephone in a call centre environment whilst obtaining and verifying information from the client and inputting onto computer system

li>Inputting and retrieving data from the in-house bespoke database.

• Scheduling Technicians daily run.

• Enhance organisation's reputation by accepting ownership for accomplishing new and difficult requests.

• Problem solving by clarifying issues, researching and exploring answers and alternative solutions.

• Escalating unresolved problems

• Adhering to Equal Opportunities and Dignity at Work as per the company policy

• Any other duties relating to the role as requested by your line manager or the Company.

Skills and Qualifications:

• Basic I.T. skills
• Accuracy at record keeping

Training will be given.

Additional skills/ experience

Strong personable nature, team player, multi-tasking, customer focused, self-motivator and dependability. Good communication skills.

Confidentiality:

While carrying out the work involved with this position, the role will become party to confidential information including service user information.  It is of paramount importance that all information is kept on a private and confidential basis and not disclosed to any other person.

Service user/other agency/public engagement and involvement:

Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies, and the public where relevant and adhere to the Company’s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment.